resume format for cabin crew freshers

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9 Flight Attendant Resume Examples & Guide for 2024

Flight Attendant

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

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Flight Attendant Resume

• Flight Attendant Resumes by Experience
• Flight Attendant Resumes by Role
• Entry-Level
• Senior-Level

Your wanderlust has brought you a career that takes you all over the world.  Crafting a well-written resume  or writing a cover letter for a job seems far less exciting than seeing the sparkling Eiffel Tower or taking a safari through Kenya’s national parks. 

Still, it’s an essential process of your job hunt. We understand that  writing a resume  isn’t easy, but that’s why we’re here. 

After researching what airlines need from flight attendants in 2024,  we’ve compiled the following flight attendant resume samples and tips guaranteed to help you nab your next flight attendant role . With our help, before you know it, you’ll be well on your way to taking off on your next adventure!

or download as PDF

Why this resume works

• A summary demonstrates the best you have to offer, so mention anything explicitly described in the job description, like exceptional customer service and conflict resolution skills.
• All flight attendants must be certified, and many obtain additional education to get more certificates, so if you have any other certifications, add them! 

Senior Flight Attendant Resume

• Numbers are concrete evidence that you’re up to the challenge since they’re measurable.  
• Write your resume in reverse-chronological order so that your most recent job appears first. Since this position is likely the most relevant, it’s a wise move.

Entry-Level Flight Attendant Resume

• Good examples of transferable skills include customer service, collaboration, and conflict resolution. Use your objective to connect skills you learned in previous roles to what you’ll provide as a flight attendant at a specific company.
• Our number one rule?  Be honest.  If Lufthansa wants German speakers, but you can barely ask where the restroom is, don’t include your abilities at speaking Deutsch on your resume. Interviewers will ask you to demonstrate your skills, so always tell the truth!

Lead Flight Attendant Resume

• This is where metrics are beneficial. Numbers and percentages regarding increased efficiency, the number of passengers you served, and anything related to time is a great way to show employers you made a difference.
• To help with space if you’re using a  resume template , try rearranging sections and adjusting the font, vertical spacing, and margin sizes.
• Just make sure the text is big, and you have some white space!
• Include only three of your most relevant jobs so you can provide detailed descriptions for each one.

First Time Flight Attendant Resume

• Get inspired by a section in Everlyn’s first time flight attendant resume describing her tenure at Southwest Airlines. If such isn’t feasible for you, travel or hospitality-related roles like travel agent assistant or hotel front desk receptionist can suffice.

Cabin Crew Resume

• For a cabin crew resume, you could highlight your experience with Pipedrive for inventory management, Amadeus for streamlining passenger check-in, FlyMedic to overhaul safety training, and SkyBreath for fuel management. And if you have also worked as a customer service agent, tools worth mentioning in this case include Zendesk, Trello, and Salesforce.

Corporate Flight Attendant Resume

• For instance, customer service, safety protocols, team management, and innovative solutions should be the main highlights of your corporate flight attendant resume.
• In your flight attendant cover letter , you can take more time to show your customer service and safety protocol skills in action.

Delta Flight Attendant Resume

• For instance, your achievements to boost customer satisfaction ratings and increase conversions as a receptionist and call center agent, respectively, should have a place in your Delta flight attendant resume.

International Flight Attendant Resume

• Discuss duties that are specific to international travel, such as answering passenger questions regarding flight destinations.  
• Don’t forget to include your language abilities if you can speak more than one language.
• A summary can demonstrate your unique competencies concerning international travel, which is vital for your international flight attendant resume.
• Always tailor this section for each job application by listing the company name, position you’re seeking, and the goals you hope to achieve if you get the position.

Related resume guides

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Flight Attendant Resume Guide for 2024 [W/ Examples]

You’re a flight attendant.

AKA - a friendly individual that attends to a flyer’s every need.

In fact, you act as the face of the airline !

Now, you’ll be faced with many problems during your career, but it’s time to face your first one.

Your resume!

Airlines want to see that you have the necessary skills and experience under your belt.

But how do you do this?

Well, buckle up! 

We’re about to take you through a step-by-step process to making your own flight attendant resume.

• A job-winning flight attendant resume example
• How to write a flight attendant resume that gets you invited to interviews
• How to use the latest tips and tricks for a flight attendant resume that stands out and highlights your value

Now, before we move on, here’s a complete flight attendant resume to spark some inspiration:

How to Format a Flight Attendant Resume

Before you can reach top-speed and reveal your top achievements, you need to decide on the correct resume format

After all, the hiring manager won’t be impressed with a resume that is unprofessional and hard to read. 

Currently, the most common resume format for flight attendants is the “reverse-chronological” format, which displays the most recent achievements first

Other resume formats you could try are…

• Functional Resume – Got the required skills, but not the flight attendant experience? This format focuses on your skills, instead of your work experience.
• Combination Resume – Like the name suggests, a combination resume is a mix between the “Functional” and “Reverse-Chronological” formats, which means it focuses on both skills AND work experience.

Once you’ve landed on the correct format, you need to get your resume layout right.

Here’s what we recommend:

• Margins - One-inch margins on all sides
• Font - Pick a professional font that is slightly different (Do: Ubuntu, Roboto, etc. Don’t: Comic Sans)
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length – Try and stick to a 1-page limit. If you’re having trouble with this, please view these one-page resume templates

Use a Flight Attendant Resume Template

Ever used a text editor as a resume-building tool? 

Two words: total headache.

Although Word is great for creating simple documents, it is far from the best at creating resumes with strict structure.

Want to create a flight attendant resume, but without the headache? 

Use a flight attendant resume template .

What to Include in a Flight Attendant Resume

The main sections in a flight attendant resume are…

• Contact Information
• Work Experience

Want a resume that stands out even more? Try these optional sections:

• Awards & Certification

Interests & Hobbies

Now, we’re going to explain how to write each of these sections…

Want more information on the resume sections? Check out our guide to What to Put on a Resume .

How to Write Your Contact Information Correctly

The contact section should be kept simple and precise.

But that’s not excuse to rush through it.

In fact, many job hopefuls make the mistake of rushing through this section, only for them to make crucial errors.

As such, take your time checking every single digit!

For your contacts section, include:

• Title - Keep this professional and factually correct
• Phone Number - List the phone that you’ll be most available on, and make sure there are no errors
• Email Address - Use a professional email address ([email protected]), not that funny one you created back in school ([email protected]).
• Location - Applying for a job abroad? Mention your location.
• (Optional) Relevant Social Media : LinkedIn, Medium, Instagram
• Kelly Ball, Flight Attendant. 101-358-6095. [email protected]
• Kelly Ball, Your Flight Friend 101-358-6095. [email protected]

How to Write a Flight Attendant Resume Summary or Objective

For a clean takeoff , your resume needs a strong introduction…

Especially with recruiters spending less than 6 seconds looking at each resume! 

Although scary, this fact highlights the importance of a resume that commands attention.  

But how can we do this?

The answer is simple: use a resume summary or objective .

In short, both the resume summary and objective are sections that introduce the main points of your resume.

The two sections have their differences…

A resume summary is a short paragraph that summarizes your professional experiences and achievements.

• Friendly, safety-conscious flight attendant with four years of cabin crew experience on international and domestic flights. Achieved 99.8% passenger satisfaction score at HardJet Airlines. Passionate about becoming the new flight attendant for XYZ Airlines, where my skills can be leveraged to maximise the quality of service.

A resume objective is a 2-4 sentence snapshot of what you want to achieve professionally.

• Friendly and approachable hotel receptionist for 5* hotel chain in New York. Experience attending to crowds of customers, which resulted in a 99.4% customer satisfaction score. Seeking an opportunity to leverage my interpersonal skills and passion for travel by joining the team at XYZ Airlines.

So, which one do you pick? 

In short, experienced flight attendants should use a resume summary, whereas flight attendant hopefuls should go for a resume objective.  

How to Make Your Flight Attendant Work Experience Stand Out

The work experience section is the most important section in any flight attendant resume.

Sure, it’s good to talk about your skills and education, but nothing shows your value like a rich work history.

Here’s how to structure your work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Flight Attendant

ACME Airlnes

01/2017 – 03/2020

• Recommended an alternative boarding system that reduced delays by 12% 
• Completed 1000+ hours of domestic and international flights within commercial jets holding up to 400 people
• Used efficient stowing techniques to ensure all luggage was secure
• Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys
• Helped to diffuse a high-level situation before it turned into an emergency

As you can see, the above example focuses on the applicant’s impressive achievements, instead of the basic flight attendant duties. 

“Served drinks”

“Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys”

So, what’s our point here?

Well, the first statement is too generic. Sure, you served drinks, but was this done successfully or not? 

The second statement is data-driven with specific details. It screams, “I will maintain the high standards of service within your airline” .

If you don’t bother with the details, the airline won’t bother calling you in for an interview!

Use Action Words to Make Your Flight Attendant Resume POP!

• “In charge of”
• “Worked in”

I challenge you to find a flight attendant resume that doesn’t include these exact words.  

And since you need to use every word to stand out, we’d recommend replacing these words with power words to emphasis your responsibilities and achievements:

• Conceptualized
• Spearheaded

How to Correctly List Your Education 

The most important section in a flight attendant resume is your experience.

The second most important section is your education.

Now, you don’t need any specialized degree to be a successful flight attendant, but you do usually require a high school degree or equivalent.

There’s nothing too complicated here, just list your resume in the following layout: 

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Hospitality Management 

Boston State University

2015 - 2019

• Relevant Courses: Food Services in Cultural Institutions, Food and Beverage Technology, Establishing Service Standards and Procedures, On-Site Food Service Management, and Kosher Foodservice

Still have questions that need answering? Check out our guide on how to list education on a resume .

Top 14 Skills for a Flight Attendant Resume

The hiring manager needs to see that you’ve got what it takes to be a great flight attendant.

After all, you’ll be the face of the airline to every passenger!

As hiring managers usually have a checklist of required skills, you need to think carefully, and list the main skills in your arsenal.

Failure to do so will result in the hiring manager putting your resume straight into the “no” pile!

Need some inspiration?

Here are some of the most common and desirable flight attendant skills.

Hard Skills for Flight Attendants:

• Intercom Operation
• Safety Orientation Announcements
• Bridge Maintenance
• CPR & First Aid
• Emergency Procedures
• Plane Evacuation Protocols
• Inventory Control
• Counter Terrorism Measures

Soft Skills:

• Communication
• Stress Tolerance
• Safety Consciousness
• Time Management
• Multitasking
• Soft skills are remarkably important for a flight attendant. However, try not to go overboard with listing them. You see, every applicant will have the same generic skills listed.

Looking for a more comprehensive list of skills? Here’s a mega-list of 150+ must-have skills .

Other Resume Sections You Can Include

Keep your seatbelt fastened, because we’re not done yet!

Remember… your resume needs to go above and beyond . 

And a resume that looks the same as the others isn’t quite good enough.

When competing against experienced flight attendants, the following sections could be the deciding factor in whether you’re successful or not.

Awards & Certifications

Have you completed hospitality-relevant courses on Coursera?

Have you won an award for your flight attendant duties?

If there’s anything that shows your talents or knowledge, be sure to include this section in your resume!

Awards & Certificates

• “Improving Communication Skills” - Coursera Certificate
• “Learning How to Learn” - Coursera Certificate

As a flight attendant, you’ll be flying to different destinations around the world.

You will be attending to people who speak different languages to your common tongue. 

As such, being able to speak other languages is a useful skill to have.

You don’t have to be fluent either.

Being able to speak to a basic standard is more than enough to include on your resume.

To keep everything organized, split the languages by proficiency:

• Intermediate

Do you have a hobby you like to do in your spare time?

If so, definitely include it in your resume!

You see, having interests and hobbies make you more relatable. By including them in your resume, you��re giving the hiring manager a sneak peek into the type of person you are.

In a world where flight attendants are hiding behind their qualifications, don’t be afraid to show your personality. 

Not sure which hobbies & interests are relevant or suitable? We have a guide for that!

Match Your Cover Letter with Your Resume

Uh oh - more writing! 

But don’t head for the runway just yet, as a cover letter is extremely important. 

Covers letters show the airline that you dream of working for this airline, not any which will take you. 

By crafting a convincing cover letter, you are allowing your application to fly above the competition.

The first step to writing a convincing cover letter is to get the structure right. Here’s how to do that:

And here’s what to write in each section:

Contact Details

Your personal contact information, including full name, profession, email, phone number, location, website.

Hiring Manager’s Contact Information

Full name, position, location, email

Opening Paragraph

Start with a short, snappy introduction that hooks the hiring manager. Make sure to mention:

• The position you’re applying for
• Your experience summary and top achievement

Got the hiring manager hooked? Then go through the rest of your background. Some of the points you can mention are...

• Why you want to work for this specific airline
• Anything you know about the airlines culture
• Your top flight attendant skills
• If you’ve worked in similar industries or positions

Closing Paragraph

This is where you:

• Summarize the main points
• Thank the hiring manager for reading
• End with a call to action to continue the dialog, like “I’d love to further discuss how my experience as an X can help the airline with Y”

Formal Salutations

Use a formal closing, such as “Best regards” or “Sincerely.”

If you still need more information, please view your step-by-step guide on how to write a cover letter .

Key Takeaways

Fasten your seatbelt!

Because if you follow the above steps, you’re about to land that flight attendant job!

Now, let’s have a quick rundown:

• Perfect the formatting on your flight attendant resume. We recommend using the most popular format: reverse-chronological
• Stand out from your competition by using a resume summary or objective
• Try to talk about your most notable achievements rather than your daily tasks
• Match your flight attendant resume with a well-written cover letter

Related Resume Examples

• Receptionist Resume
• Bar and Restaurant Manager Resume
• Customer Service Resume
• Event Planner Resume
• Social Worker Resume
• Volunteer Resume

At Novorésumé, we’re committed to helping you get the job you deserve, every step of the way! Follow our career blog to stay up to date with industry-leading advice. Or, check out some of our top guides:

• How to Make a Resume with No-Experience [21+ Examples]
• 43+ Resume Tips and Tricks to Land Your Next Job in 2024
• How Long Should a Resume Be [For Any Profession]

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Cabin crew CV example

If you’re looking to live a jet-set lifestyle and land a top cabin crew role, you’re going to need to create a flawless CV.

It comes as no surprise that flight attendant roles are highly sought after, but this CV guide will help you to nab an interview amongst the competition.

As well as showing you an example cabin crew CV, I’ll teach you everything you need to know to put forward an interview-winning application.

Guide contents

• Cabin crew CV example
• Structuring and formatting your CV
• Writing your CV profile
• Detailing work experience
• Your education
• Skills required for your cabin crew CV

CV templates 

The example CV above is a great demonstration of how to put your experience across in a way which is comprehensive, yet structured in a way which allows key points to stand out.

The simple design and formatting techniques mean it’s easy for recruiters to read, but still looks professional and organised.

Build your CV now 

Cabin crew CV structure & format

Considering airlines receive thousands of cabin crew applications each year, it’s important to consider how time-limited their hiring managers will be.

To make a positive impression, you should structure and format your CV which makes it easy for readers to find the information they need, quickly.

Check out the image below to gain an overview of how you can achieve this.

Formatting Tips

• Make use of formatting tools to facilitate easy reading. Use bold text for headings and incorporate columns and bullet points where applicable. It’s also important to leave a little bit of white space between sections, so the page doesn’t look too cramped.
• In terms of design, aim for simple yet professional. A muted colour scheme and a modern, easily-legible font should do the trick. 
• Even if you’ve got loads of brilliant experience, you need to keep your CV length to a maximum of 2 sides of A4 – busy recruiters just don’t have the time to read through lengthy CVs. If you focus on relevancy, this should be easier than it sounds!
• Keep the format and design consistent through. For example, it’s best to stick to one font through, and each heading should be formatted in the same style.

Structuring your CV

Divide your CV content into the following sections:

• Contact details – Your basic contact details should top the first page.
• Profile – Create a snappy summary of your key selling points tailored to the target role – think of it as your short sales pitch!
• Work experience / Career history – Summarise your relevant work experience so far, starting with your current role and working your way backwards.
• Education –  List your highest and most relevant qualifications, whether they’re academic or vocational.
• Interest and hobbies – An optional section, where you can include  any hobbies which would boost your application.

Next, we’ll go through each CV section in more depth, so you know exactly what to include, and where.

CV Contact details

You should always start your CV with your contact details so that recruiters can easily get in touch – hopefully, for an interview!

Here’s what you need to include:

• Phone number 
• Email address
• Location – Only share your town or city, such as  ‘Leeds’  or  ‘London’.

Quick Tip:  Don’t waste space by detailing your DOB, marital status or full address – it’s not necessary at this stage of the application.

Work experience/Career history

By now, recruiters will be keen to learn more about your career history and the skills you’ve picked up along the way.

So, start with your most recent and/or relevant roles and work backwards.

It’s important to focus on relevancy here. If you have previous cabin crew experience, include the most detail for that (or those) role(s). However, roles that require a similar skill set, such as customer service, working under pressure, handling cash or serving food, are well-worth discussing too.

Ultimately, whatever experience you have, focus on drawing out transferable skills which would be beneficial to a cabin crew position.

Structuring your roles

The way you structure your roles can literally make or break your CV.

Busy hiring managers need to be able to scan through with ease and quickly pinpoint the key elements of your experience.

So, break up your roles using my simple 3-step system, as shown below:

A high-level overview of the role and the company you worked for, including who you reported to and/or managed/.

“Lead a team of 5 flight attendants for a global airline across a variety of long and short-haul flights”

Key responsibilities

Next, create a bullet-pointed list of your day-to-day duties and responsibilities.

• Managed and coached trainee flight attendants during flights.
• Delivering safety demonstrations and instructions prior to take-off.
• Performing pre-flight checks to adhere to safety guidelines.
• Relaying information and announcements on behalf of the captain.

Key achievements

Lastly, prove the value you could bring to the team by finishing up with 1-3 key achievements or accomplishments.

• Exceeded duty-free targets on 80% of flights.  
• Increased route customer satisfaction scores by 60% within 1 year.

While there are no specific qualifications required to become a flight attendant, certain qualifications  can give you an advantage.

Generally, airlines will appreciate a good standard of education, such as GCSEs and/or A-Levels. However, languages, travel and tourism or business qualifications at any level will be a huge advantage, too.

So, list your highest and most relevant qualifications, including the dates of study and the grade achieved.

Remember to include any relevant training or vocational courses you’ve taken, such as airline-specific training/courses, first aid, health and safety or customer service.

Cabin Crew cover letter

Interests and hobbies

This optional section should only be included if you have a hobby or interest which will boost your offering.

So, think about the necessary skills required to become a flight attendant. Do you have a hobby which displays any of these skills?

For example, cabin crew members are generally required to have a good standard of physical fitness, so sports teams or running marathons could be a good addition to your CV. Additionally, being part of a languages club or class is bound to impress airline hiring managers.

However, generic hobbies  such as  ‘listening to music’ or  ‘socialising’  would be a waste of space.

Essential skills for your cabin crew CV

It’s important to match up your skills to the ones listed in the job description, but generally, cabin crew applications will benefit from the following skills and knowledge:

Customer service  – Greeting passengers, directing them to their seats, dealing with questions, queries and complaints, reassuring passengers during turbulence or emergency situations.

Communication – Advising passengers on emergency procedures, conveying information clearly, relaying information during high-pressured environments and emergency situations clearly.

Health and safety knowledge  – Checking safety equipment and undertaking security checks, educating passengers of the aircraft safety procedures, checking that luggage is safely stored, helping passengers to board and depart the plane safely, checking for and reporting suspicious behaviour or items on board.

Foodservice  – Serving meals and refreshments on board.

Sales  – Selling duty-free goods to passengers, with the ability to meet and exceed sales targets.

First aid  – Giving first aid to passengers on-board if necessary.

If you haven’t had a cabin crew role yet, highlight times that you’ve used these types of skills in other roles.

Writing your cabin crew CV

Competition for cabin crew roles is tough, but that doesn’t mean you can’t bag yourself a top role.

By following this guide, you’ll be able to create a CV which is heavily tailored to the target role, pinpoints your relevant skills and looks extremely professional.

Remember to finish off the CV writing process by triple-checking for spelling and grammar errors, as silly mistakes could ruin your chances.

Good luck with your job search!

• Free Resume Templates

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To help you even further, each template is filled with hints and tips so that you can focus on the areas that will make your resume stand out from the crowd. Just choose the template that best suits your needs, or experiment with two or three before committing.

We also highly recommend reading the accompanying resume writing guide, as well as our library of other useful articles and resources.

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Write a Killer Flight Attendant Resume With No Experience (+ Examples)

TL;DR: Even without direct experience, you can craft an effective flight attendant resume. Draw from diverse past roles like bartending or healthcare to highlight customer service and safety skills. Focus on a clean, professional resume layout, keeping job descriptions concise. A single-page resume is ideal, with correct spelling and grammar. Personalize your resume for different airlines using keywords from their job descriptions and core values. Emphasize transferable skills, adaptability, and a passion for aviation. Lastly, a cover letter can add a personal touch and explain any employment gaps, tailored to each airline you apply to.

Table of Contents

My Tips For Writing The Best Flight Attendant Resume

➡️ prioritize cleanliness and professionalism in your resume design, ➡️ keep it concise, ➡️ spelling and grammar, ➡️ seek peer review, ➡️ be honest, ➡️ minimize employment gaps: present a coherent history, ➡️ file format matters: use pdf, ➡️ filename, ➡️ follow instructions precisely.

For example , they might require that the applicant have a valid passport by the time of the interview date.

➡️ Include ATS Keywords

“Flight attendants will be responsible for greeting and assisting passengers during boarding.”

How do I Write a Good Flight Attendant Resume Without Experience?

1. emphasize relevant skills, 2. highlight transferable skills from related fields, 3. showcase your passion for aviation, 4. tailor your resume to specific airlines, what to include in a flight attendant resume key sections, 1. contact details, 2. resume summary.

Efficient, supportive, and reliable professional with a background as a certified nursing assistant. With a “People-First” attitude and a commitment to exceptional service, I excel in interpersonal skills and effective problem-solving. Proven flexibility and collaborative teamwork in dynamic environments make me well-suited for the challenges of the aviation industry.

3. Education

4. employment history.

Hard Rock Cafe Seattle, April 2022 – July 2023 Bartender Responsible for serving food and beverages to guests and provided consistently excellent customer service in order to create a hospitable and memorable environment Participated in the creative development of new recipes for seasonal craft cocktail menus and maintains knowledge of both modern and traditional drink recipes Excellent time management and problem-solving skills to work at a pace suitable for a professional, high-volume establishment Performed opening/closing work, including counting money drawer and stocking daily supplies

Rush University Medical Center, November 2023 – December 2015 Certified Surgical Technologist Prepared and organized operating rooms for surgery, guaranteed sterility of all equipment used, and practiced aseptic technique Implemented knowledge of all safety protocols and understands the value of quality patient care Can sufficiently work both individually and in a team environment Offered volunteer services as a certified yoga instructor and meditation guide for both employees and families of patients

In fact, flight attendants will learn how to maximize their team communication skills during initial inflight training.

How were you professional at your previous job? Be sure to include it!

6. Hobbies, Interests, Achievements

Please don’t be *that* person and write “loves to travel” anywhere on your resume. 🙅 I promise, they already know you love to travel or you wouldn’t be applying for this position!

7. References

I would not take up any space on your resume with references.

Should I Include a Photo in my Flight Resume?

What kind of photo, do i need a cover letter.

However, before you spend time writing one, check to make sure there even is an option for a cover letter submission . Some of the bigger airlines don’t even want them because the recruiters already have so much paperwork to sort through.

Closing thoughts

If you follow these guidelines, even without any experience as a flight attendant, you can ABSOLUTELY snag a career flying those friendly skies!

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Cabin Attendant Resume Examples

Writing a job winning cabin attendant resume is essential to getting hired in the aviation industry. With a job that involves a high level of customer service, it is important to highlight your qualifications and skills in a professional and clear manner. The purpose of this guide is to provide readers with the necessary knowledge, advice, and examples to create an outstanding cabin attendant resume that stands out from the competition. From outlining the necessary sections to highlighting the most important points, this guide offers all the information you need to write a successful cabin attendant resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Cabin Attendant

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a hard- working and experienced Cabin Attendant with seven years of experience in the hospitality industry. I am passionate about providing high- quality service to all passengers, and I have a proven track record of providing outstanding customer service while ensuring the safety and comfort of passengers. I have excellent interpersonal skills, the ability to work in a fast- paced environment, and the ability to manage multiple tasks simultaneously. My knowledge of airline policies, procedures, and regulations, as well as my strong ability to multi- task and prioritize, allow me to ensure the highest standards of safety and comfort in the cabin.

Core Skills :

• Excellent customer service skills
• Knowledge of airline policies, procedures, and regulations
• Ability to multi- task and prioritize
• Excellent interpersonal skills
• Excellent time management skills
• Ability to work in a fast- paced environment

Professional Experience :

• JetBlue Airways, NYC
• Cabin Attendant, 2017 – Present
• Provide excellent in- flight customer service and ensure the comfort and safety of all passengers
• Ensure that all airline regulations, policies, and procedures are followed
• Maintain a safe and clean cabin environment
• Monitor the cabin and respond to any emergency situations
• Assist in the boarding and disembarkation of passengers
• United Airlines, NYC
• Cabin Attendant, 2014 – 2017
• Ensured the comfort and safety of passengers through exceptional customer service
• Monitored the cabin and responded to any emergency or medical situations
• Followed all airline policies, procedures, and regulations
• Maintained a safe and clean cabin environment
• Assisted in the boarding and disembarkation of passengers

Education :

• Associate of Applied Science in Hospitality and Tourism Management, 2014
• New York City College of Technology

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Cabin Attendant Resume with No Experience

Christopher White 123 Main St. | Anytown, USA | 123- 456- 7890 | [email protected]

Highly organized and conscientious Cabin Attendant with a customer- centric approach and excellent customer service skills. A well- rounded individual with the ability to think quickly and excel in fast- paced environments. Able to provide personalized service and ensure that passengers have a pleasant and comfortable experience.

• Strong communication and interpersonal skills
• Ability to work well with different types of people
• Ability to think quickly and make on- the- spot decisions
• Knowledge of the aviation industry
• Ability to handle multiple tasks simultaneously
• Knowledge of safety regulations and procedures
• Strong computer and organizational skills

Responsibilities

• Greet and welcome passengers on board the aircraft
• Provide personalized service to ensure a pleasant and comfortable experience
• Answer passenger inquiries and address issues promptly
• Provide necessary safety and emergency instructions
• Serve beverages, snacks and meals
• Ensure cleanliness of the aircraft cabin
• Maintain inventory of supplies and duties
• Ensure that all safety regulations and procedures are being followed

Experience 0 Years

Level Junior

Education Bachelor’s

Cabin Attendant Resume with 2 Years of Experience

Dynamic and organized Cabin Attendant with 2 years of experience in the hospitality industry. Skilled in performing routine flights and providing exceptional customer service to passengers. Proven ability to perform pre- flight checks and safety demonstrations. Familiar with emergency procedures and providing first aid to passengers onboard. Highly organized and efficient in maintaining an aircraft cabin during flights.

• Excellent interpersonal and customer service skills
• Knowledge of aircraft cabin safety standards
• Able to work under pressure in a fast- paced environment
• Strong knowledge of emergency procedures
• Ability to work independently and as part of a team

Responsibilities :

• Greet and welcome passengers aboard the aircraft
• Perform pre- flight checks and inspect aircraft cabins for damage
• Provide in- flight service to passengers such as selling items, serving food and drinks, etc.
• Ensure safety of passengers by conducting safety demonstrations
• Assist passengers in case of turbulence or other emergencies
• Provide first aid to passengers in case of medical emergencies
• Monitor and control the comfort of passengers during the flight
• Maintain inventory of beverages, snacks, and other items
• Assist in cleaning and tidying the aircraft cabin after flights

Experience 2+ Years

Cabin Attendant Resume with 5 Years of Experience

Experienced cabin attendant with over 5 years of experience in providing excellent service and care to passengers on board commercial flights. Possess excellent customer service skills, with an ability to remain calm, positive, and professional in any situation. Highly organized with great attention to detail and a desire to ensure a safe and comfortable flight experience for passengers.

• Customer Service
• Flight Safety Procedures
• Multi- tasking
• Attention to Detail
• Problem Solving
• Interpersonal Communication
• Time Management
• Greet passengers and respond to inquiries regarding flight information, destinations and services
• Check boarding passes and passports for accuracy
• Ensure that all safety regulations and procedures are followed
• Prepare cabin for takeoff and landing
• Provide courtesy services, including assistance with luggage, blankets, and pillows
• Assist passengers with first aid needs, such as providing oxygen masks
• Maintain communication with flight deck personnel
• Ensure all cabin areas are clean and orderly
• Provide meals, snacks and beverages to passengers
• Dispense duty- free items
• Attend pre- flight briefings and complete post- flight paperwork

Experience 5+ Years

Level Senior

Cabin Attendant Resume with 7 Years of Experience

I am a highly organized and experienced Cabin Attendant with 7 years in the airline industry. I have extensive experience in flight safety, hospitality, and customer service. I am known for being professional, courteous, and efficient. I strive to provide the highest level of customer service and safety in order to ensure the satisfaction of all passengers. I am also knowledgeable of airline policies and procedures and strive to provide a safe, secure, and comfortable flight experience.

• Excellent customer service
• Exceptional knowledge of flight safety
• Professional and courteous
• Efficient and organized
• Knowledge of airline policies and procedures
• Ability to multitask
• Welcoming passengers onboard the aircraft
• Ensuring safety and comfort of passengers during the flight
• Assisting passengers with any requests or questions
• Administering first aid when necessary
• Making announcements on the PA system
• Performing cabin checks and ensuring cabin safety
• Serving meals and drinks
• Taking care of passengers with special needs
• Restocking the galley with supplies
• Collecting and disposing of trash during the flight
• Reporting any problems to the captain

Experience 7+ Years

Cabin Attendant Resume with 10 Years of Experience

Energetic and experienced Cabin Attendant with 10 years of experience in the airline industry. Expertise in providing personalized customer service, creating a safe and pleasant atmosphere within the cabin, adhering to all safety regulations, and engaging with passengers to ensure satisfaction. Skilled at multi- tasking while managing customer queries and conflicts. Possesses excellent communication and problem- solving skills.

• Safety Regulations
• Engaging with Passengers
• Problem- solving
• Communication
• Regularly checked and maintained cabin safety equipment
• Greeted and welcomed passengers on board
• Assisted passengers in stowing their luggage
• Provided passengers with onboard safety information
• Carried out the distribution of food and beverages
• Resolved customer queries and conflicts
• Ensured a safe and pleasant atmosphere in the cabin
• Monitored the cabin to ensure passengers followed all safety regulations
• Provided first aid assistance to passengers in need
• Assisted passengers during emergency situations

Experience 10+ Years

Level Senior Manager

Education Master’s

Cabin Attendant Resume with 15 Years of Experience

Highly experienced Cabin Attendant with 15 years of providing outstanding customer service in the airline industry. Strong attention to detail and a excellent track record of ensuring passenger safety and comfort. Proven ability to work in fast- paced and team- oriented environments. Skilled in providing exceptional onboard service and meeting tight deadlines.

• Exceptional customer service
• Excellent communication and interpersonal skills
• Excellent time management
• Strong problem- solving skills
• Ability to work in a team environment
• Familiarity with airline regulations and safety protocols
• Greeting, welcoming, and assisting passengers to their seats
• Providing passengers with food, drinks, and other needed items
• Ensuring passengers’ safety and comfort
• Preparing and serving meals and snacks
• Demonstrating emergency procedures to passengers
• Assisting passengers in storing their hand luggage
• Assisting passengers with their needs
• Maintaining cabin cleanliness and tidiness
• Answering passengers’ questions and providing assistance
• Ensuring compliance with airline regulations and safety protocols

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Cabin Attendant resume?

When applying for the role of a Cabin Attendant, it is important to include certain details on your resume to effectively showcase your qualifications and experience. A Cabin Attendant resume should include:

• Contact information: Name, address, and contact details
• Summary of qualifications: A few sentences about your skills, qualifications and experience
• Work history: List of all prior jobs, with details such as job titles, employers and job lengths
• Education: Degrees and certifications, including where they were obtained
• Relevant experience: Specific job responsibilities and tasks related to being a cabin attendant
• Aviation certifications: Any certifications or licenses related to the aviation industry
• Languages: List of languages spoken, read and written
• Additional skills: Any other skills, such as computer proficiency
• References: Contact information for people who can attest to your skills and experience

Including the above information on your resume will help demonstrate to potential employers that you have the necessary qualifications and experience needed to be a successful Cabin Attendant.

What is a good summary for a Cabin Attendant resume?

A Cabin Attendant is responsible for providing exceptional customer service on flights, helping to ensure a safe and comfortable experience for passengers. A good summary for a Cabin Attendant resume should highlight the candidate’s customer service experience, knowledge of flight safety protocols, and ability to remain calm under pressure. The summary should also emphasize the candidate’s willingness to take initiative, help passengers with their needs, and ensure the efficient operation of the cabin. In addition, the summary should showcase the candidate’s ability to work well with other crew members and their commitment to providing passengers with a five-star experience.

What is a good objective for a Cabin Attendant resume?

When writing a resume for a Cabin Attendant position, it is important to have a strong objective that describes your experience and desired career path. A good objective should capture the attention of the hiring manager and demonstrate your qualifications for the role. Here are some examples of good objectives for a Cabin Attendant resume:

• Demonstrate a high level of expertise in hospitality, customer service, and safety procedures
• Seeking a Cabin Attendant position in a fast-paced and dynamic environment
• To use exceptional customer service and communication skills to ensure passengers have a safe and enjoyable flight experience
• Utilize extensive knowledge of airline safety regulations to ensure the safety and comfort of all passengers
• Proven ability to handle customer complaints professionally and efficiently
• Utilize exceptional organizational skills to ensure all duties are completed on time and to the highest standards
• To use strong problem-solving abilities to quickly respond to any situation that may arise during a flight
• Achieving customer satisfaction by delivering the highest levels of service
• Developing strong relationships with passengers and colleagues to create an enjoyable and efficient flight experience

How do you list Cabin Attendant skills on a resume?

When applying for a position as cabin attendant, a resume should highlight all the skills and attributes that make you a great candidate for the role. Here are some skills you might want to list on your resume:

• Customer Service: Cabin attendants need to be capable of dealing with a variety of passenger needs and requests. Demonstrating excellent customer service skills and the ability to manage difficult situations is key.
• Communication Skills: As a cabin attendant, you will need to be able to communicate effectively and clearly with passengers, crew members, and other personnel.
• Safety Awareness: Cabin attendants must ensure an aircraft is safe for passengers to fly. They must understand safety protocols, evacuation procedures, and other safety-related tasks.
• Multilingual Ability: If you are able to speak multiple languages, note it on your resume.
• Professional Attitude: As a cabin attendant, your job requires you to maintain a professional attitude and demeanor at all times.
• Flexibility: Flight hours can be unpredictable, and you may have to respond to changes in schedules or duties at a moment’s notice.
• Problem Solving: Cabin attendants must be able to assess and solve problems quickly and calmly.
• Stress Management: The role of cabin attendant can often be stressful, so being able to manage stress is essential.

Listing these skills on your resume will demonstrate to potential employers that you have the skills and qualities necessary to be a successful cabin attendant.

What skills should I put on my resume for Cabin Attendant ?

Having the right skills on your resume is critical to showing employers you are a strong match for a cabin attendant position. This blog will outline the essential skills needed to be successful in this role and guide you on the best way to list them on your resume.

• Excellent customer service: As a cabin attendant, you will be the face of the airline, providing customer service to passengers throughout their journey. You must be able to deal with all types of people, respond to inquiries and complaints, and provide a pleasant experience to passengers.
• Knowledge of safety procedures: You will need to be familiar with all safety procedures related to cabin crew operation. This includes emergency drills and equipment, crisis management and evacuation plans.
• Ability to remain calm under pressure: You will need to be able to remain calm and in control in emergency situations and during stressful times.
• Excellent communication skills: You must be able to communicate effectively and concisely with both passengers and the flight crew. This includes providing clear announcements, responding to inquiries, and updating passengers on flight progress.
• Knowledge of airline guidelines and regulations: You will need to be knowledgeable about the policies and regulations of the airline. This includes policies related to alcohol and food services, safety and security, and airport operations.
• Flexibility: As a cabin attendant, you must be able to work flexible hours and be available to work on holidays, weekends, and evenings.
• Attention to detail: You must be able to pay close attention to detail and follow instructions accurately. You will also need to be able to recognize and report any potential safety concerns.

When listing your skills on your resume, make sure to include a headline that emphasizes your relevant qualifications, such as “Experienced Cabin Attendant” or “Skilled in Airline Safety Procedures.” Then, detail your qualifications in a bullet list, adding as much detail

Key takeaways for an Cabin Attendant resume

When creating a resume for the position of Cabin Attendant, there are several key takeaways that should be kept in mind for maximum success. These include emphasizing relevant work experience and skills, highlighting relevant achievements and awards, emphasizing customer service experience and qualifications, and including relevant education and certifications.

• Work Experience and Skills: When creating your resume, it is essential to emphasize any relevant experience and skills you possess that would be beneficial for the Cabin Attendant role. Examples could include previous customer service experience, knowledge of safety procedures, and exceptional attention to detail. Detail the duties and responsibilities you have had in the past, as well as any awards or special recognition you have received.
• Achievements and Awards: Highlight any awards or special recognition you have achieved through your work experience. These could include employee of the month awards, customer service awards, or any other work related honors.
• Customer Service Experience and Qualifications: As a Cabin Attendant, customer service is a crucial part of the job. Demonstrate your customer service skills and qualifications on your resume. Include any customer service training or certifications you have received, as well as any customer service-focused awards or recognition you have received.
• Education and Certifications: If you possess any relevant education or certifications, be sure to include them on your resume. Any courses related to the Cabin Attendant role should be highlighted.

By keeping the above key takeaways in mind when creating a resume for the position of Cabin Attendant, you will have a better chance of standing out to potential employers. Make sure to emphasize your relevant work experience and skills, highlight relevant achievements and awards, emphasize customer service experience and qualifications, and include relevant education and certifications.

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Flight Attendant Resumes & Guide

This guide will show you how to ensure that your resume stands out from the rest by being both informative and entertaining to read. The only thing left to do now is to check out our: How to Make a Resume Guideline for Flight Attendants?

What you can read in this article

18 Flight Attendant Resume Examples

(Free sample downloads are at the bottom of this page)

Flight Attendant Resume Writing Guide

Resume sections covered:.

• Contact information
• Profile Summary
• Work History
• Achievements
• Skill Section
• Certification & licensing
• Extras: Languages/Awards/Publications/Volunteering/hobbies

Contact Information

• First Name and Last Name
• Physical Address
• LinkedIn Profile / Portfolio Link
• Driver’s license

Career Summary & Objectives

In this industry, hiring managers receive hundreds of resumes that they need to sort through. If your resume does not impress them early on, you can be sure that they will not give it another look. The best way to combat this is to create a captivating career summary that highlights your most impressive experience, your most admirable skills and qualities, and your highest academic achievements, all in under six lines.

Remember to situate this section at the very beginning of your resume. Your next question, which one do I choose? Do not worry. We will explain further below:

Career Summary:

If you have extensive experience being a flight attendant, a career summary is a choice for you. Start your career summary with your years of experience in the industry and the job title you held. Remember to read through the job description to outline the skills and qualities the employer is looking for. Integrate these keywords into your career summary paragraph if they apply to you.

Next, show off a bit and add a line that highlights any of your outstanding achievements. Remember, in any case.

You will need to prove these accomplishments later on in your resume. Lastly, finish with your educational degrees/diplomas and any certifications/licenses you may have that are relevant.

Career Objective:

If your flight attendant experience is on the thinner side or just starting, do not worry. An objective career paragraph was designed just for you.

A career objective allows you to highlight your career goals and aspirations while still highlighting your impressive skills, qualities, and accomplishments.

Flight Attendant Summary 1

Flight attendant summary 2, flight attendant summary 3, flight attendant summary 4, employment history.

When it comes to listing your work experience, there are a few ways to ensure that this section knocks the socks off of the reader.

• Firstly, we recommended that you list your experience in reverse chronological order so that your most recent and often most impressive information can be seen first.
• Secondly, integrate keywords from the job description into your resume to make your statements even more relevant.
• Lastly , show off your knowledge by using industry terms and a phrase such as “gate lice,” “blue juice,” and “crotch watch.” Remember matching the airline’s interests is in your best interest.

Senior Flight Attendant at Delta Air Lines

(March 2018 – June 2022 )

Tasked with managing and coaching ten junior cabin crew members during all international flights.

• Informed business- and first-class clients about the best beverage-pairing decisions based on taste and meal menus.
• Relayed communication to passengers and cabin crew from the flight deck in a professional and personable manner.
• Assisted passengers and instructed on passenger safety.
• Performed preflight, through-flight, and post-flight inspections of the aircraft’s emergency, cabin, and galley equipment. Ensured the aircraft’s interior was clean at all times.
• Provided leadership, direction, and assistance during an emergency, including aircraft evacuation and administering first aid to ill or incapacitated passengers.
• Handled emergencies according to procedures. Performed orderly evacuation of passengers and crew. Provided emergency medical assistance where necessary.
• Supervised loading and offloading of aircraft passengers and baggage. Ensured access to escape exits was clear at all times.
• Communicated paperwork and detailed reports regarding incidents or discrepancies.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Provided excellent customer service, which exceeded passengers’ expectations.

Guest Relations Supervisor at Hilton Private Jets and Hotels

(January 2009 – December 2010 )

Managed and coached a team of over 40 employees in the reception area and the back office, identified key VIP guests, and administered personal assistance to corporate guests.

• Performed preflight, through-flight, and post-flight inspections of the aircraft.
• Ensured that emergency exits were always clear and accessible.
• Ensured passengers were comfortable during aircraft operations.
• Planned all the menus and coordinated meal requirements. Purchased required food and supplies to serve meals and beverages.
• Provided cabin service and monitored all passengers in flight.
• Operated high-tech aircraft systems and equipment.

Job Descriptions & Responsibilities

Employers and hiring managers expect to see the following proven foundational duties and skill sets within an applicant’s resume.

A Flight Attendant may:

• Be responsible for passenger service duties, which entail check-in counters for departing passengers and arrival and departure gates.
• Attend to customers before, after, and in-between flights.
• Take down reservations for private and executive flights and issue the relevant tickets.
• Verify and confirm passenger identification and print and hand out boarding passes.
• Assist travelers and private guests with baggage check-in.
• Conduct security verifications and health screenings of passengers and their onboard baggage.
• Perform preflight, through-flight, and post-flight inspections of an aircraft’s emergency, cabin, and galley equipment.
• Ensures access to emergency exits.
• Supervise loading and offloading of aircraft passengers and baggage.
• Complete relevant paperwork and fill in detailed reports regarding problematic incidents and discrepancies.
• Greet passengers and meet passengers with special needs, assist with carry-on luggage stowage, and deliver in-flight announcements.
• Provide on-point customer service.

Accomplishments

When it comes to designing your resume, you may be tempted to keep certain sections generic for every job you apply for.

We strongly recommend that you change your thinking. Rather, take the time to read through the job description and adapt your resume sections to reflect what the employer is looking for.

By doing this, your resume will be far more relevant, and it will allow you to stand out from other applicants.  

When listing information in your accomplishments section, remember that the goal is to include information that will set you apart from other candidates. Look back at your previous jobs and highlight the times where you made a meaningful difference. Examples:

• A Boring and Simple Duty: Order and receive food supplies for the cabin crew.
• Accomplishment Statement: Manage the inventory cycle by ordering and receiving food supplies to the value of $4500 weekly.

Quantifying Your Resume

One of the essential things to remember is to add quantification to your resume. Without quantification, the reader has nothing to measure your abilities against, and your statements become meaningless. Quantification should be applied throughout your resume and not just in your accomplishments section. For every statement you make about your abilities and achievements, try and answer the following questions: “How much?” or “How many?”.

Below are examples of what not to do and then how to add quantification correctly:

What NOT to do:

• Obtained region-high passenger friendliness reviews according to exit surveys.
• Identified alternative deplaning strategy, increasing offload efficiency.
• Obtained property-best client satisfaction score based on surveys.
• Implemented an improved queuing strategy, leading to reduced check-in times.

Now, what you should DO:

• Obtained region-high passenger friendliness reviews according to exit surveys (98.89%).
• Identified alternative deplaning strategy, which increased offload efficiency by 17%.
• Obtained property-best client satisfaction score based on surveys (98.43%).
• Implemented an improved queuing strategy, leading to a 29% reduction in check-in times.

Education Section

Your education section is one of the most important sections of your resume and a section that employers pay close attention to. Whether you have impressive, advanced degrees or just a high school diploma, your education should still be given the same respect.

Remember to include any qualifications you are in the process of completing and any licenses, certifications, or memberships you have obtained that are relevant to this field.

When listing your qualifications, you simply need to indicate What, Where, and When regarding your qualifications, certifications, or industry licenses.

Always begin with your commencement date and completion date for diplomas and degrees.

For courses and certifications, simply state the completion date. Once you have written the date, state the name of the qualification, the institution's name, and the city and abbreviated state name where the institution is situated.

How to list degrees, certificates, and courses:

2016 – IATA Cabin Crew Course, The Crew Academy, CO.

2013-2015 – BA in International Hospitality Management, School of Hotel Administration, Ithaca, NY.

2012 – Ridgefield High School, High School Diploma Ridgefield, NJ. 3.8 GPA.

Your Flight Attendant Resume Skills Section

In this field, your interpersonal skills are definitely more important than your technical skills. You need to be an effective people person to deal with the many people you will face every day.

With that said, your technical skills are still important, and something employers want to see. Your skills section lets you list your most admirable skills and qualities, but remember to scan the job description to outline the specific attributes the employer is looking for.

When listing your technical and interpersonal skills, we recommend that you make use of a skills matrix. A skills matrix allows you to save space, it makes your information easy to read and easy to find, and it is visually pleasing.

Technical Skills Examples

Soft Skills Examples

Qualifications/Certifications associated with Flight Attendants

Optional Extras for Flight Attendant Resumes

Your resume is now complete, but you still have information that you want to include to show further that you are the perfect candidate.

The optional extras section is just what you are looking for. Here you can include information that you might not have included in the previous section and really seal the deal and land yourself an interview.

Below we have listed a few sections to help you get started:

• Languages – Flight attendants travel all over the world and are exposed to many different languages. Although you will not be able to speak every language you encounter, just speaking one other language proficiently will greatly increase your chances of landing an interview.
• Volunteer Experience – If you have volunteer experience, it can be very attractive; however, it must be relevant to this field.
• Hobbies & Interests – Adding hobbies and interests to your resume that are relevant to this field will show the reader that you are a hard-working candidate who is really interested in this field.
• Certifications & Awards – Here, you can include information about times when you were awarded awards and certificates for excellent service. Remember to add quantification.
• Memberships – A flight attendant resume is also a good place to list relevant groups you are a member of.

Professional information of Flight Attendants

Sectors:  Travel, Tourism Career Type:  Functional, Professional, Customer Relations Person type:  Server, Waiter , Assistant, Administrator Education levels:  From High School Diploma to Bachelor Degree Salary indication:  Average $ 77 880 ( Salary.com ) Labor market : Subject to 17% growth from 2019 – 2029 ( BLS ) Organizations : Aviation (Private, Public, Government, Corporate, Military)

Flight Attendant Word Resume Download

• Flight Attendant Word Resume 1.docx

• Flight Attendant Word Resume 2.docx

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How to Write a Cabin Crew CV (With Cabin Crew and Flight Attendant CV Examples)

Posted by Phillip Jewell on Mar 02, 2019

The complete guide to writing the perfect flight attendant/cabin crew CV or resume, with two flight attendant CV/resume examples.

Whether you’re attending an airline’s open day or applying for cabin crew roles online, preparing a professional CV or resume is one of the most important parts of the application process.

In this article, we cover what recruiters in the aviation industry want to see on your CV or resume and provide step-by-step advice on how to prepare your cabin crew resume or CV to ensure it is optimised for the aviation industry. We also provide two CV samples to show you exactly how to structure your CV.

This guide includes:

- Two of the best, job-winning flight attendant CV/resume templates

- Advice on which skills to include on your cabin crew CV

- Advice on how to format and structure your cabin crew CV

- Tips to make you stand out from the crowd

- Advice on how to detail your qualifications and training on your flight attendant resume/CV

Cabin Crew CV Example

This cabin crew CV is optimised for job applications with all airlines, including Emirates Airlines, Qatar Airways, American Airlines, Lufthansa and British Airways.

As air traffic is increasing year-on-year, the aviation industry is growing at an unprecedented pace. And flight attendant roles are among the most sought after in the industry. This is a trend this is not likely to change any time soon. By 2037, Europe is expected to require an additional 187,000 cabin crew members, while the Asia Pacific region is expected to require an additional 321,000 cabin crew members*.

Despite this growth, competition for cabin crew roles is strong. Major airlines receive thousands of applications for cabin crew roles per month. As such, having a professional CV or resume that is written in line with the expectations of the aviation industry is crucial.

Although experience is always beneficial when applying for cabin crew roles, many airlines employ entry-level individuals. So whether you’re new to the aviation industry or a seasoned cabin crew professional, use our tips to ensure your CV is having a positive impact in your applications.

Please note, this guide is ideal for those who are preparing both cabin crew CVs and cabin crew resumes. We use the terms CV and resume interchangeably and there is no distinction between the two in this case. Whether you're preparing a flight attendant resume or a flight attendant CV, the document should look exactly the same.

Those in the United States and Canada will most likely refer to this document as a cabin crew resume. Those in the UK and New Zealand will refer to it as a cabin crew CV.

But there is no difference.

Follow the aviation industry's standards that are outlined in this article and your resume or CV will be provide you with a much stronger chance of landing flight attendant job interviews.

View the templates below to learn the best way to format your flight attendant CV or resume.

For more in-depth CV assistance, view our ultimate guide on how to write a CV .

How to structure your cabin crew CV

Include a photo – Unlike most other positions, it is necessary to include a photo on cabin crew CVs. The type of photo you include in your cabin crew CV could be make or break your application. Don’t include holiday photos or photos of yourself from a distance. The photo should be a professional head and shoulders shot of you wearing business attire, about the size of a passport photo.

Remember what the airline is looking for – someone who is professional, articulate and well-presented. Bring this out in your photo – which may be the first impression the airline gets of you – and you have taken a big step towards securing your role in the aviation industry.

Position your photo in the top left corner of your CV. (Refer to the flight attendant CV template in this guide to see where to place your photo).

Include your Statistics – Some airlines require members of the cabin crew to be a certain height, so make sure to include these details, ideally in a concise section that stands out on your CV. Go further by adding other specific details that are relevant to the job application, such as any extra languages that you speak and your swimming ability.

Placing this information in an easy-to-find section of your CV will ensure the reader can instantly locate it. Most recruiters spend only a matter of seconds reviewing CVs, so you don’t want them having to spend half a minute scanning through your document. If you’re applying to an airline that does not have height requirements, don’t include these details.

Include a Professional Profile – Often called a personal statement or a summary, a professional profile is a concise introduction at the top of your CV, usually around 75-125 words in length. This is your chance to tell the recruiter about yourself as a professional and what you can offer as a member of the cabin crew. Avoid being vague and ensure your professional profile is specific to the aviation industry. This is often a good place to talk about the airlines you have worked with and the routes you have worked on as a flight attendant.

Notice in the cabin crew CV template above how we showcased the individual's customer service skills, which is one the most important cabin crew skills.

If you like, you can include an objective in your CV, but this isn't necessary. Your CV should show your objectives without the need to insert an objective section.

Include your Work Experience – Add a work experience section (if you’re new to the aviation industry, start with the education/qualifications section). Structure your work experience in reverse chronological order, starting with your most recent role and working backwards. Use bullet points for ease of reading and ensure to use active verbs and dynamic language while describing your cabin crew responsibilities.

Focus on your key, relevant responsibilities and achievements rather than detailing a list of everything you did, which could end up reading more like a job description. For example, draw attention to the flight safety instructions you delivered, your regular engagement with passengers and your knowledge of the safety standards that air hostesses must adhere to.

If you don’t have experience in cabin crew roles, identify your transferable experiences and skills and focus on those. Have you got experience in customer-facing environments? Have you got experience handling cash or serving food? These skills are all transferable to cabin crew roles, so ensure you utilise them to full effect.

Include your Education and Qualifications – Include any qualifications you have achieved, starting with your most recent, alongside the dates attended and the college/university names. Specify any certifications or licences you possess that are required for the job.

Remember to detail any training you have undertaken that is relevant to cabin crew roles; these might include airline-specific training, first aid, food handling, emergency procedures, customer service and safety.

It’s always a good idea to embark on new training courses and acquire new skills to enhance your capabilities while searching for jobs in the aviation industry. For example, a two-day first aid course could add a great deal of value to your CV; when you weigh up the cost and time involved with undertaking professional development, you might find it could pay off in the long-term.

Additional Tip – If you’re preparing a CV for a cabin crew position in a non-English-speaking country, note that your CV should still be written in English, as English is the international language of the aviation industry.

What skills are required for cabin crew jobs?

Customer Service – The role of a flight attendant is fundamentally about providing a positive, pleasant experience for customers while ensuring their safety. Excellent customer service skills play a big role in delivering these positive experiences.

However, simply stating that you have great customer service skills isn’t going to add any real value to your CV. You can be sure that almost everyone who applies for cabin crew jobs is going to claim to have great customer service skills, but less will actually demonstrate these skills.

Notice in the cabin crew CV sample above that customer service is focused on heavily. In this example CV, her customer service skills are demonstrated in a highly-effective manner.

Detail your specific experiences interacting with customers. Draw attention to your time in customer-facing roles and highlight your achievements while dealing with customers.

Maybe you once went the extra mile for a customer who was dissatisfied or turned a dissatisfied customer into a repeat customer? These are tangible achievements that show your customer service qualities, and they add a great deal of value to your CV.

Whether or not you have experience in cabin crew roles, it’s important that you highlight your experience engaging with customers (or people in general if you don’t have customer experience).

If possible, try to draw attention to your customer service capabilities in your summary/professional profile. Take a look at the cabin crew CV sample in this guide to see how we presented the client's cabin crew skills in the summary, including customer service.

Communication – A key part of your job as a member of the cabin crew will involve communication, both with customers and colleagues. You will be required to communicate safety/emergency procedures to passengers in a clear manner and liaise with your colleagues to ensure the efficiency of cabin tasks.

An effective way of demonstrating your communication skills is to draw attention to both your work and non-work activities.

Have you taken part in public speaking events?

Have you delivered presentations or led meetings in your previous positions? Outlining these kinds of experiences is a great way of letting recruiters gain an understanding of your communication skills.

Professionalism – As the face of the airline, you will play a key role in determining what customers think of the airline. This is why recruiters look for cabin crew members who can demonstrate a strong degree of professionalism on a consistent basis.

You need to be able to maintain your professionalism in challenging situations or when dealing with problematic passengers. Highlighting specific experiences where you demonstrated your professionalism in such situations will have a positive impact on your CV.

Teamwork – Cabin crew operations run smoothly when team are cohesive and working collaboratively.

Very often, you will be working with new people who you have never met. As such, you need to able to quickly adapt to working in new teams and bond with people from various backgrounds.

Working effectively as a team might extend to taking over your colleagues tasks while they assist an elderly passenger or asking them to assume your responsibilities in order to achieve positive outcomes.

To draw attention to your team working skills, you might want to describe your experiences outside of employment. This could range from captaining your local rugby team to success or collaborating with fellow students during a group project at university.

Teamwork is a very important skills to showcase in your cabin crew resume or stewardess resume.

Adaptability – As a flight attendant, you’re likely to get about 156 days off per year, a significant number in comparison to the average office worker who gets around 96 days off per year.

Despite this, air hostesses need to be adaptable with regards to their plans at home. Flight delays are not uncommon, and you should be prepared to make changes to your plans at short notice.

Not only should you exhibit adaptability with your plans back home, but also with your activities during the course of flights. Altering your priorities as flights progress in order to adapt to new situations is an important part of the role.

Demonstrate your penchant for adaptability in your CV by specifying times when you acquired new skills to perform new tasks, took on new responsibilities or developed alternative solutions to problems.

When you've prepared your new CV and resume, it's time to start landing interviews. Attend airline's open days and submit your CV for flight attendant jobs that appeal to you online.

It's important to note that the skills highlighted in this guide should also be demonstrated in your cabin crew interview. For tips on how to ensure you demonstrate your skills in your cabin crew interview, take a look at other articles in our career advice blog .

This guide provides everything that you need to know about writing a cabin crew CV or flight attendant CV. However, if you're also targeting jobs on cruise ships or other stewardess roles, the advice in this guide will also help you optimise your stewardess CV.

Do you need further help with your cabin crew CV?

If you need further help writing a CV for cabin crew positions, feel free to view our ultimate guide on how to write a CV . Whether you require a cabin crew CV, a stewardess CV or other aviation CVs, our in-depth guide will help you achieve your goals.

Make sure to accompany your CV with an effective cover letter. Check out our guide to learn how to write a great cabin crew cover letter , which includes three cabin crew cover letter examples.

We've also prepared a guide that details 20 common flight attendant interview questions and answers . Feel free to use this guide to prepare yourself for job interviews.

* According to Statista, the demand for new cabin crew members in the aviation industry is expected to be 187,000 for Europe and 321,000 for the Asia Pacific region (2017).

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Cabin Crew Resume Samples

Cabin crews work autonomously to deliver a pleasant flight experience to the passengers on board. The various duties shouldered and executed by the cabin crew include some or all of the following – understanding the role of the assigned role, ensuring satisfaction of passengers by delivering prompt answers and service, checking the cabin before take-off, welcoming passengers on board, serving foods and beverages , providing safety measures tutorials, monitoring the cabin frequently , adhering to the stipulated rules and regulations, offering assistance in case of emergencies, giving personal attention to passengers who need special attention( kids, disabled, elders) and offering all other services as requested by the passengers.

Candidates applying for this role should be familiar with customer service, be able to speak well in English, have basic MS Office skills, depict a clean and professional appearance and have a cool-tempered nature. A certification in cabin crew and training is normally expected on the Cabin Crew Resume .

• Resume Samples
• Hospitality

Cabin Crew Resume

Objective : To establish a long-term career in a company where I may utilize my Cabin Crew professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Flexible, Dependable, Hardworking, Friendly, Determined, Adaptable, Tolerant.

Description :

• Assisted passengers in placing carry-on luggage in overhead, garment, and under-seat storage.
• Took inventory of headsets, beverages, and money collected.
• Announced flight delays and descent preparations.
• Trained Cabin Crews on how to provide service.
• Supervised and managed junior and trainee cabin crews.
• Prepared passengers and aircraft for landing, following procedures.
• Deep Cleaned Aircraft Recover and sort un- used supplies from prior flight Attend daily briefings, prepare cleaning tools for workday.

Sr. Cabin Crew Resume

Summary : More than ten years of working experience in the hospitality field. Searching for a company to help utilize strengths in working with communications and customer service.

Skills : Microsoft Office, Administrartive.

• Ensured safety of passengers during take-offs, landings and emergencies.
• Informed and educated passengers on any unforeseen circumstances.
• Helped in emergency and non-emergency situations.
• Checked the condition of the aircraft cabin.
• Provided emergency help to crew and passengers when essential.
• Supporting the Purser in ensuring the highest standards of safety and security requirements are met and observed at all times by all crew-members To lead, facilitate, and manage all resources (time, product and people) to deliver a world class customer service on board that meet and exceed customer expectations, in order to create customer loyalty so that Emirates Airline becomes first choice.
• Efficiently worked closely with a team to ensure a safe and enjoyable environment for passengers on the ground and in the air, domestically and internationally, while maintaining an excellent safety & reliability record.

Jr. Cabin Crew Resume

Objective : Highly motivated, results-oriented professional with excellent communication skills, proven leadership abilities, and extensive international experience in customer service and Information Technology.

Skills : Microsoft accessible, Able to work in fast environment, Able to lift heavy weight, customer friendly, Learn very fast.

• Duties Monitored and noted potential safety and security weaknesses as well as recommended and implemented new measures to address the situation.
• Managed and coached new company entrants by helping them understand their job responsibilities, quality customer service techniques, service recovery plus safety and security regulations .
• Assessed and provided performance feedback to new employees through verbal and written assessment.
• Checked boarding passes and other passenger related information as a final security check prior to boarding.
• Advised passengers of safety regulations and equipment.
• Anticipated and provided for the comfort of passengers needing special attention including unaccompanied minors, parents with infants, people with disabilities, elderly and non-English speakers.
• Confirmed catering according to flight manifest and actual loads.

Lead Cabin Crew Resume

Objective : Highly efficient administrative position of a dynamic organization where can utilize learning, interpersonal skill, analytical ability, and adaptability for further development.

Skills : Administrative, MS Excel.

• Provided outstanding customer service in the aircraft to impress our customers, recognizing cultural differences and individual needs.
• Worked within a team of Cabin Crew to time constraints to ensure that all elements of the Qatar Airways product is successfully delivered to our passengers satisfaction.
• Maintained Qatar Airways high level of safety standards on board the aircraft at all times for the safety of passengers and employees.
• Maintained a high standard of personal presentation at all times and to feel proud to wear the Qatar Airways uniform as an ambassador of a 5-star Airline.
• Presented  in a positive, approachable and professional manner at all times regardless of the situation.
• Worked together with other Qatar Airways staff to ensure quality results are achieved for Qatar Airways.
• Enhanced the passengers journey from start to finish and ensure their return custom with the worlds 5-star airline.

Cabin Crew II Resume

Summary : Cabin Crew attends to the safety and comfort of passengers on board each flight. Responsible for various administrative and training functions.

Skills : Administrative, Cabin Attendant.

• Ensured safe and legal operation of Emirates' fleet of over 120 state-of-the-art aircraft through implementation of industry-standard safety and security procedures.
• Trained in First Aid and licensed to operate Boeing 777 and Airbus A330/340 aircraft.
• Represented Emirates as a brand ambassador on-board and at outstations around the world.
• Continually anticipated customer needs and take initiative to identify and prevent potential issues on-board.
• Employ solid cross-cultural communication and interpersonal skills in order to provide the world's best in flight experience alongside crew from upwards of 130 countries.
• Excellent problem solved and time management abilities; must prioritize responsibilities and duties in high stress environment.
• Worked alongside new colleagues and customers each flight; acclimatize to unfamiliar cultures and time zones on a regular basis.

Objective : Cabin Crew position with 5 years of experience working in customer service. Possesses a positive attitude, great verbal communication skills, and excellent teamwork.

Skills : Administrative, Front office Clerk.

• Carried out pre-flight duties, including checking the safety equipment,
• Ensured the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
•  Informed passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
• Checked passenger seat belts and galleys are secure prior to take-off.
• Re-assured passengers and ensuring that they follow safety procedures correctly in emergency situations.
• Gave first aid to passengers where necessary.
• Ensured passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.

Cabin Crew III Resume

Objective : Seeking a fulfilling position to be able to use skills of organization skills, and passion to help others. As well as sharpen other skills and learn new ones.

Skills : Front Office Executive, Office Clerk.

• Facilitated training in Economy Class service standards and procedures.
• Performed on-the-job training for team performance evaluation.
• Served food and beverages to passengers and made flight announcements.
• Operated all mechanical and safety equipment with industry regulations and standards.
• Conducted thorough aircraft pre-flight and post-flight procedures, ensuring a safe journey.
• Contributed to customer's in-flight experience by going beyond expectations.

Cabin Crew I Resume

Summary : Highly energized and positive individual with a strong work ethic provides a high degree of professionalism and comfort without compromising safety or confidentially.

Skills : Admin, Office Receptionist.

• Ensured passenger safety and compliance according to FAA regulations and company standards on Dash 8 Q400 aircraft.
• Certified to provide cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) services.
• Greeted passengers, verified tickets and directed passengers to assigned seats.
• Addressed passengers' concerns about delayed and canceled flights and resolved the issues.
• Promoted upgrade options to customers, to increase in passengers satisfaction.
• Administered first aid to passengers experiencing medical emergencies.
• Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.

Objective : As a Cabin Crew, responsible for Performing cleaning, custodial care, washing and sanitizing dish ware, and laundering/changing bedding between cabin rental reservations, Cleaning fire-rings and outside gas grills, stocks firewood, picks up litter, and hauls waste.

Skills : Crew Attendant, Administrative.

• Explained flight safety procedures.
• Prepared cleaning tools for workday.
• Helped taking care of guest check in's, check out's, and resverations.
• Duties Conducted pre-flight cabin checks according to the latest safety and security requirements and threat level.
• Served meals and refreshments and provided exceptional service to passengers.
• Consistently earned recognition from the flight crew and receiving great positive feedback from passenger surveys.
• Replenished custodial cleaning supplies, restroom supplies, and other stocked items in cabins.

Objective : To apply excellent interpersonal and customer service skills to a customer service position in a repute compny.

Skills : Excellent Communication And Organizational Skills.

• Greeted to the passengers as they board the plane.
• Assisted passengers with storage of additional baggage.
• Checked tickets at the same time as boarding, answered any last-minute flight questions.
• Ensured the safety of passengers during the flight.
• Provided additional space for passengers with disabilities in addition to customers with small children.
• Offered beverage and food service to passengers.
• Ensured that passengers with requests for particular needs or diet supplements are taken care of previous to flight.

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14 Cabin Crew Skills and Qualities for Resume

When it comes to including Cabin Crew skills and qualities on your resume, it’s essential to highlight the relevant attributes that will make you stand out as a top candidate for the job.

Review the job description carefully and identify the skills and qualities that are most important for the role. Make sure to emphasize those specific traits on your resume in a separate section.

Here are some key skills and qualities to consider including. Remember to tailor your resume to each airline’s specific requirements and job description. Highlighting these skills and qualities will greatly increase your chances of standing out as a strong candidate. 

1. Excellent communication: As a cabin crew member, you will interact with passengers, fellow crew members, and other airline personnel on a daily basis. Demonstrating strong verbal and written communication skills is crucial for ensuring clear and effective communication.

2. Customer service: Providing exceptional customer service is a top priority for cabin crew members. Highlight your ability to anticipate and meet the needs of passengers, resolve conflicts, and maintain a friendly and professional demeanor.

3. Multitasking: Cabin crew members often have to handle multiple tasks simultaneously. Showcase your ability to prioritize and manage time effectively, especially during busy flights or in emergency situations.

4. Problem-solving: Quick thinking and problem-solving skills are essential for dealing with unexpected situations onboard. Illustrate your ability to stay calm under pressure and find solutions to challenges that may arise.

5. Teamwork: Working collaboratively with a diverse group of crew members is a fundamental aspect of the cabin crew role. Emphasize your team-oriented attitude and your ability to work well in a team.

6. Attention to detail: Cabin crew members are responsible for ensuring the safety and comfort of passengers. Demonstrate your attentiveness to detail, such as following safety protocols, maintaining cleanliness, and providing accurate information to passengers.

7. Cultural awareness: Airlines operate globally, and cabin crew members often interact with passengers from various cultural backgrounds. Highlight your ability to embrace diversity, respect cultural differences, and provide inclusive service to all passengers.

8. Safety Awareness: Cabin Crew members must have a strong understanding of safety protocols and emergency procedures. Mention any relevant safety training or certifications you have acquired

9. First Aid Training: If you have received any first aid or CPR certifications, be sure to include them as they are essential skills for a Cabin Crew member.

10. Language Proficiency: Fluency in multiple languages is highly valued in the airline industry, so mention any additional languages you are proficient in.

11. Positive Attitude: Show your enthusiasm for providing excellent service and ensuring a positive experience for passengers.

12. Professionalism: Showcase your professional demeanor, grooming standards, and ability to uphold the company’s image and values.

13. Adaptability: Cabin Crew members often face changes in schedules, unpredictable situations, and varying demands. Show how you can adapt quickly and remain composed under pressure.

14. Emotional intelligence: Show your capacity to empathize with passengers, handle challenging situations with diplomacy, and remain calm under pressure. Highlight your ability to provide a comforting and reassuring presence during flights.

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