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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
• Provide accurate estimates for all the services or repairs recommended
• Meet or exceed sales quotas set by management
• Establish/determine customers method of payment
• Provide estimates for labor and parts
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management
• Perform other specific administrative functions as directed by service management
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
• Monitor all special order parts and make sure all boards are up to date
• Check all warranty follow up and make sure all team log books are up to date
• Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time
• Responding to all open repair orders
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Extensive product knowledge or the ability to obtain product knowledge
• Ability to problem solve and pay strong attention to detail
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
• Strong verbal communication skills
• Ability to add, subtract, multiply , and divide in all units of measure
• Excellent customer service and negotiation skills
• Excellent verbal and written communication skills
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

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• Inspecting vehicles and recommending additional services needed
• Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

• Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

• Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
• Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
• Maintains appointment schedules and ensures availability at the time of scheduled repair work
• Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
• Responds to customers inquiries and assists them in a prompt and friendly manner
• Obtains customer written authorization to commence repairs prior to ordering parts
• Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
• Maintains electronic files and logs of inventory, materials, etc
• Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
• Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
• May drive customer vehicles to ascertain proper repair and to determine effective repairs
• Supervises shop nonexempt sales personnel
• Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
• Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
• May supervise the automotive shop in the absence of the Automotive Service Center Manager
• May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
• May open or close the Automotive Service Center for daily business operations
• Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
• Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
• Incumbent carries out assignments independently, relying heavily on his/her own experience
• Incumbent is recognized as a subject matter expert in the assigned area of responsibility
• Incumbent exercises tact, good manners and courtesy while serving and assisting customers
• 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
• 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Strong desire to provide an exceptional customer experience
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Present a service menu of recommended maintenance services to every service customer
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
• Give every customer an accurate estimate at the same time the repair order is initially written
• Meet or exceed sales objectives set by management
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
• Maintain a record of special order parts status
• Provide additional vehicle problem/complaint information to the technical staff as needed
• Confirm service appointments by telephone the day before the customer is scheduled to arrive
• Contact service customers when their vehicles work is finished
• Be knowledgeable of products and services
• Promptly meet and greet service customers in a friendly and courteous manner
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customers concerns
• Sell the proper repairs and/or services responsible to customers perceived needs
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
• Separate and distribute repair order copies according to department policy
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
• Properly document repair order changes
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
• Maintain a record of carryover vehicles
• Maintain communication with the technical staff regarding job status changes
• Inform the sales manager of potential new vehicle sales customers
• Must be able to write clear and precise repair instructions
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Test drive vehicles when necessary
• Be customer oriented
• Able to work in a fast paced environment
• Experienced customer service professionals interested in working in a dealership environment
• A MINIMUM of 3 years experience as a Service Advisor
• Prior experience working with ADP systems in an automotive environment is required
• Prior experience as an automotive technician a plus
• Toyota Experience a plus!!
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Valid Driver's License
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
• Effectively communicates with all store associates, management, and customers
• Ability to exercise judgement and to work independently
• Strong cash handling skills, including the use of POS systems
• Demonstrated consistency, accuracy and follow-through
• Frequent standing and walking for long periods of time
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Visually verifies information, often in small print
• Days, Nights, Weekends, Holidays
• Perform inventory controls and keep quality standards high for audits
• 1 year experience in logistics, warehousing or similar
• Hazmat and/or Forklift certification preferred
• Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
• Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
• Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
• Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Provide leadership to your team
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
• Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

• Answer incoming calls on the department’s 800 repair line
• Build and maintain professional working relationships with customers, vendors and sales groups
• Contact customers and sales groups to advise on maintenance issues via phone and e-mail
• Oversee service and repairs on enrolled vehicles
• Negotiate parts and labor pricing with repair facilities
• Recommend and authorize maintenance services to repair facilities and drivers
• Review service and repair requests to ensure proper application
• Issue purchase orders to repair facilities
• Process repair invoices for payment
• Communicate billing procedures and requirements to repair facilities
• Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
• Must be fluent in both written and spoken English and French
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience
• Minimum one year of experience in the automotive and/or truck repair field
• Technical knowledge of automobile and/or truck maintenance and repairs
• Basic PC knowledge and typing skills
• Valid Passport with ability to travel to the United States for training
• Able to work Monday thru Friday, 9am – 6pm
• Automotive and/or truck dealer experience preferred
• Ability to work independently as well as with a team
• Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Answers the telephones and address customer concerns
• Prepares estimates and repair orders using labor and estimating software
• Assigns work to technicians according to availability and skill level
• Assists Manager with inventory control and parts ordering
• Handing dispute resolution
• Assumes daily responsibilities of Manager when Manager is not present
• Ensures that technician labor hours are recorded accurately into computer for productivity tracking
• Closes out transactions and collects payment for goods and services as needed
• Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
• Communication Skills –Must be able to communicate with others in a clear, understandable manner
• Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
• Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
• Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
• Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
• Learn the basics of automotive maintenance
• Learn the tires and services offered
• Get acquainted with our latest technology
• Assess and uncover customer’s needs
• Recommend products and services to meet needs
• Communicate positively and effectively with customers and employees
• Provide the highest level of customer service and integrity
• Stay up-to-date on benefits and features of product mix as well as competition
• Complete 90 day training program
• 5 day work week with an average of 45-50 hours/week
• Cross train in all areas of our business
• Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
• Be adaptable and flexible in this fast paced environment
• Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
• Leadership experience in athletics, military, clubs or volunteer organizations
• Assertive and determined with problem solving skills
• Fast paced, multi-tasking, ability to work under pressure
• Sales minded, customer service focused mind set
• Be personally responsible, self-motivated with high integrity
• Contact customers to advise and explain maintenance issues
• Minimum of four ASE certifications that are current
• Must be willing to accept starting pay of $21.00 to $23.00 per hour
• Automotive and/or truck technical education preferred
• Minimum 3 years of Service Advisor experience in a high-volume dealership required
• CDK experience required
• Import experience preferred
• Must have valid Sate driver’s license; points to not exceed 2
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
• Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

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Automotive Service Advisor Resume Examples

As an automotive service advisor, it is important to have a resume that stands out from the crowd. This guide provides step-by-step instructions on how to craft the perfect automotive service advisor resume. It also provides examples of resumes written by professionals in the industry, which can be used as a reference. With the right information and resources, you can create an effective and convincing resume that will help you get the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Automotive Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic and experienced Automotive Service Advisor with 8+ years of experience in providing service and repair advice to customers. Proficient in providing customer service and technical advice to clients as well as troubleshooting and diagnosing complex automotive problems. Skilled in coordinating with service technicians to ensure quality and timely services. A customer- oriented professional with a commitment to providing timely, accurate and cost- effective services.

Core Skills :

• Expert knowledge of automotive systems
• Excellent customer service skills
• Superb diagnostic and troubleshooting skills
• In- depth knowledge of automotive service and repair
• Proven ability to assess customer needs
• Excellent communication and interpersonal skills
• Ability to work independently and in a team
• Exceptional problem- solving and organizational skills

Professional Experience :

Automotive Service Advisor, ABC Auto Repair, YYY, FL

• Provided technical advice and customer service to customers, helping them understand their automotive services and repairs
• Assessed customer needs and provided appropriate services while managing customer expectations
• Communicated with service technicians to ensure timely and accurate services
• Developed and maintained relationships with customers by providing technical advice and service consultation
• Examined vehicles to determine required services, and prepared quotes for services
• Resolved customer complaints in a timely manner
• Maintained and updated customers’ service records

Education :

Bachelor of Science in Automotive Technology, University of Florida, XXX, FL

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Automotive Service Advisor Resume with No Experience

• Recent college graduate with a degree in automotive engineering, eager to use my technical knowledge and problem- solving skills in the role of an Automotive Service Advisor.
• Looking for an opportunity to provide excellent customer service and build strong relationships with clients.
• Excellent communication and interpersonal skills.
• Knowledge of automotive engineering principles.
• Ability to perform basic troubleshooting and diagnostic tests.
• Familiarity with the latest automotive technology.
• Proficient in Microsoft Office Suite.
• Detail- oriented and organized.

Responsibilities :

• Greet customers warmly and assess their needs.
• Provide honest and reliable advice on service and repair options.
• Maintain up- to- date records of customer vehicles and services.
• Write detailed repair estimates and invoices.
• Keep customers informed of progress and answer any questions.
• Handle customer complaints in a professional manner.
• Ensure quality control of all repairs.

Experience 0 Years

Level Junior

Education Bachelor’s

Automotive Service Advisor Resume with 2 Years of Experience

Highly motivated and experienced Automotive Service Advisor with strong customer service, communications and problem- solving skills. Possessing 2 years of experience in promoting automotive services, inspecting vehicles and working with customers to select services to meet their needs. Committed to outstanding customer service and providing the best experience possible.

• Customer Service
• Automotive Services Promotion
• Computer literacy
• Problem- solving
• Verbal and Written Communication
• Inspecting Vehicles
• Greeted customers and discussed services needed for their vehicles
• Inspected vehicles and identified issues to recommend related services
• Executed service contracts for customers in alignment with the service needs
• Addressed customer concerns, complaints, and inquiries in a prompt and professional manner
• Generated high quality service quotations to customers
• Processed payments for services rendered and maintained accurate records
• Monitored and updated customer records in database
• Collaborated with service technicians to ensure accurate and timely completion of services
• Developed and maintained relationships with customers to ensure customer satisfaction
• Handled inventory in accordance with company standards

Experience 2+ Years

Automotive Service Advisor Resume with 5 Years of Experience

Dynamic automotive service advisor with 5 years of experience in the automotive industry. Expertise in customer service, troubleshooting, problem- solving, and working with customers to resolve automotive service needs. Possesses exceptional technical knowledge of automotive repair and maintenance. A self- starter with a proven record of success in providing excellent customer service and quality repairs.

• Automotive Troubleshooting
• Technical Knowledge
• Analytical Thinking
• Problem- Solving
• Automotive Repair & Maintenance
• Time Management
• Communication
• Organization
• Advise customers on automotive maintenance and repair needs, services and products.
• Respond to customer inquiries and provide accurate estimates and explanations of automotive repairs.
• Inspect and diagnose customer vehicles and determine necessary repairs.
• Verify that all required diagnostic, repair and maintenance services are completed correctly and in a timely manner.
• Communicate and provide customers with repair and maintenance options, educational material, and service recommendations.
• Track and document customer service inquiries and complaints.
• Troubleshoot and diagnose complex automotive problems.
• Coordinate with service technicians and provide support to ensure quality repairs.
• Develop and maintain positive customer relationships.
• Develop and implement effective processes and procedures to improve customer service and service quality.

Experience 5+ Years

Level Senior

Automotive Service Advisor Resume with 7 Years of Experience

Motivated and knowledgeable Automotive Service Advisor with seven years of professional experience in providing professional, knowledge- based advisement to customers. An organized and detail- oriented individual with the ability to stay up to date with the latest trends in the automotive industry.

• Superior customer service
• Excellent communication skills
• In- depth knowledge of automotive parts and services
• Strong problem- solving skills
• Ability to multi- task
• Ability to upsell
• Knowledge of automotive systems
• Provide customers with knowledgeable advice on automotive services and products
• Develop and maintain a positive relationship with customers
• Generate repair orders and ensure accuracy of the documents
• Keep updated records of customer visits, services, and parts
• Assist in the processing of customer payments
• Analyze customer needs and recommend appropriate services and products
• Perform regular follow- ups with customers to ensure satisfactory service
• Monitor customer feedback and address customer complaints in a timely manner
• Maintain up to date knowledge of existing and new automotive services and products
• Provide additional support to the service department as needed
• Assist in the training of new service advisors
• Ensure that service areas are kept clean and presentable

Experience 7+ Years

Automotive Service Advisor Resume with 10 Years of Experience

Highly experienced and knowledgeable Automotive Service Advisor with 10 years of experience in the automotive services industry. Skilled in providing excellent customer service and diagnosing vehicle issues, as well as providing customers with advice regarding preventative maintenance. A team player with a proven ability to work well in a fast- paced environment and to handle multiple tasks simultaneously and efficiently.

• Outstanding customer service and communication skills
• Highly organized and detail- oriented
• Advanced knowledge of automotive components and systems
• Proficient in the use of computers and automotive software
• Ability to multitask effectively
• Excellent diagnostic and problem solving skills
• Good mechanical aptitude
• Greet customers, listen to their vehicle issues, and provide advice about potential services
• Maintain customer records and track service work
• Diagnose customer vehicles, identify the source of vehicle problems, and recommend solutions
• Explain the repair process and associated costs to customers
• Monitor vehicle progress, coordinate with technicians and other internal personnel
• Ensure customer satisfaction by advising them on preventative maintenance
• Track inventory and order parts as necessary
• Follow up with customers to ensure quality of service and customer satisfaction

Experience 10+ Years

Level Senior Manager

Education Master’s

Automotive Service Advisor Resume with 15 Years of Experience

A dedicated and knowledgeable Automotive Service Advisor with 15 years of experience in the automotive industry. Skilled at providing superior customer service and support to service clients. Experienced in overseeing the daily operations of the service department, including communicating with customers, scheduling appointments, and conducting service checks. Has excellent knowledge of vehicle systems, parts, and components.

• Strong communication and interpersonal skills
• Excellent computer and data entry skills
• Knowledgeable in automotive parts and components
• Comprehensive knowledge of automotive systems and repairs
• Strong organizational and problem- solving skills
• Greet customers and discuss their service needs
• Scheduling appointments for automotive repairs and maintenance
• Inspect vehicles and diagnose customer concerns
• Reviewing repair estimates with customers and obtaining approval
• Ordering parts and maintaining accurate inventory records
• Ensuring compliance with all safety regulations
• Keeping accurate records of customer information and service documentation
• Providing excellent customer service and resolving customer complaints

Experience 15+ Years

Level Director

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What should be included in a Automotive Service Advisor resume?

Having a great resume is essential to securing a position as an Automotive Service Advisor. This resume should include a summary of your relevant skills, qualifications, and experience in the automotive service industry. It should also highlight your ability to communicate effectively with customers and other automotive professionals. There are some key pieces of information that should be included in an Automotive Service Advisor resume:

• Education: Include information about any automotive service-related degrees or certifications, as well as any other relevant educational qualifications, such as a high school diploma or GED.
• Experience: List any previous automotive service-related experience that you have, including any positions you’ve held and the duties you performed.
• Skills: Highlight any relevant skills you have, such as effective communication, customer service, problem solving, and computer literacy.
• Personal Attributes: Mention any personal qualities that make you an ideal candidate for the position, such as a positive attitude, strong work ethic, and the ability to work well with others.
• Professional Affiliations: Include any professional organizations you’re a member of and any certifications you may have.

By including all this information in your Automotive Service Advisor resume, you’ll be able to showcase your knowledge and experience to potential employers. This will help you stand out from the competition and land the job.

What is a good summary for a Automotive Service Advisor resume?

A good summary for an Automotive Service Advisor resume should emphasize relevant skills and experience in the automotive field. It should highlight the advisor’s ability to assess customer needs and provide appropriate repair services. The resume should also include any certifications related to automotive service, such as ASE certification, to demonstrate the advisor’s expertise. The summary should also include the advisor’s ability to stay current on automotive trends and technologies, and any other specialties they may have. Finally, the summary should be concise and easy to read, and should clearly showcase the advisor’s qualifications.

What is a good objective for a Automotive Service Advisor resume?

When writing an Automotive Service Advisor resume, it’s important to focus on the skills, experience, and qualifications that make you stand out as a candidate. A well-crafted objective statement can help employers quickly determine whether you are the right fit for the position. Here are some good objectives to consider:

• To secure a position as an Automotive Service Advisor in a well-established dealership, leveraging 10+ years of customer service experience.
• To leverage my extensive automotive knowledge and customer service skills as an Automotive Service Advisor to ensure a smooth and successful service experience.
• To use my strong knowledge of automotive repairs and maintenance to become a successful Automotive Service Advisor and exceed customer expectations.
• To utilize my technical aptitude and customer service expertise to provide excellent customer service as an Automotive Service Advisor.
• To provide exceptional customer service as an Automotive Service Advisor, utilizing my strong knowledge of automotive parts and components.
• To be an Automotive Service Advisor at a reputable dealership, leveraging my 7+ years of customer service experience and technical aptitude.

How do you list Automotive Service Advisor skills on a resume?

When creating a resume for an Automotive Service Advisor position, it is important to list the specific skills needed to be successful in the position. Automotive Service Advisors are responsible for reviewing vehicle service needs with customers, recommending service, and overseeing the work of automotive technicians. Here are some important skills to list on a resume for an Automotive Service Advisor position:

• Excellent customer service and communication skills: Automotive Service Advisors must be excellent communicators to assess customer needs, provide recommendations, and explain the services and options available.
• Knowledge of automotive systems and services: Automotive Service Advisors should have a working knowledge of automotive systems, services, and repair options.
• Problem-solving skills: Automotive Service Advisors must be able to quickly assess and troubleshoot vehicle service needs.
• Organization and time management skills: Automotive Service Advisors must be able to manage multiple customer service needs and prioritize tasks in order to complete repairs in a timely manner.
• Computer skills: Automotive Service Advisors should be capable of using computer systems to enter customer data and view service records.

By including these Automotive Service Advisor skills on a resume, you can demonstrate to employers that you are qualified for the position.

What skills should I put on my resume for Automotive Service Advisor?

When writing a resume for an Automotive Service Advisor, it is important to showcase the skills required for the position. Automotive Service Advisors are responsible for providing customer service, offering advice on car repairs and maintenance, and administrating the sales process. To be successful in this role, employers are looking for Automotive Service Advisors with the right combination of technical, customer service, and communication skills.

Below are some skills to consider when creating your resume:

• Technical Knowledge: Automotive Service Advisors must have a comprehensive understanding of automotive systems, vehicles, and parts. They must be able to diagnose minor engine issues and offer solutions to customers.
• Customer Service: Automotive Service Advisors must be friendly and professional when dealing with customers. They must be able to listen to customer complaints and provide appropriate solutions.
• Communication: Automotive Service Advisors must be able to effectively communicate with customers and other service staff. They need to be able to explain technical automotive terms in a clear, concise manner.
• Administration: Automotive Service Advisors must be able to accurately document service orders and track payment information. They must be organized and able to work with various software programs.
• Problem-solving: Automotive Service Advisors need to be able to quickly assess customer concerns and provide appropriate solutions. They must be able to identify possible mechanical issues and offer sound advice to customers.

By highlighting the above skills on your resume, employers will get a clear sense of your qualifications for the Automotive Service Advisor role. Make sure to include examples of your experience and any completed training programs to further demonstrate your expertise.

Key takeaways for an Automotive Service Advisor resume

If you are an automotive service advisor looking for a job, then having an effective resume is essential. Your resume should demonstrate the skills and experience you bring to the position. Here are some key takeaways for creating an effective resume for an automotive service advisor:

• Highlight Your Technical Skills: Your resume should emphasize your technical skills and experience related to automobiles. This could include specific certifications, such as ASE certifications, as well as the knowledge of computer systems and diagnostic equipment.
• Showcase Your Interpersonal Skills: Automotive service advisors must be able to interact with customers effectively, so be sure to highlight your interpersonal skills on your resume. This could be anything from customer service skills to problem-solving abilities.
• Showcase Your Professionalism: Automotive service advisors are expected to be professional and courteous. Your resume should demonstrate these qualities, such as by highlighting any customer service awards or recognition you have received.
• Demonstrate Your Organizational Skills: Automotive service advisors must be organized and able to handle multiple tasks at once. Be sure to highlight any experience you have in this area, such as working with a database system or scheduling appointments.

These are some key takeaways that you should consider when crafting your resume for an automotive service advisor position. With a well-crafted resume, you can showcase the skills and experience that make you the right candidate for the job.

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• • Implemented a streamlined process for servicing client vehicles, reducing average wait times by 30%.
• • Supervised a team of 15 technicians, ensuring a balanced workload and maintaining a 95% customer satisfaction rate.
• • Developed a new customer relationship management strategy that increased repeat business by 25%.
• • Consistently exceeded monthly sales targets by at least 20%, contributing significantly to departmental revenue.
• • Introduced an advanced scheduling system for drive lane operations, optimizing the efficiency of vehicle flows.
• • Launched a training program for new service advisors, enhancing team skills and knowledge in customer service best practices.
• • Managed the service experience for an average of 50+ customers daily, ensuring high-quality standards.
• • Coordinated with technicians to maximize the daily inventory of labor, increasing daily service revenue by 15%.
• • Spearheaded a customer feedback initiative to improve service processes, which reduced complaint rates by 10%.
• • Authored a monthly newsletter to keep clients informed on maintenance tips, boosting engagement.
• • Negotiated with parts suppliers to reduce costs by 5%, while maintaining quality requirements.
• • Efficiently managed client inquiries, resulting in a more streamlined service process and 20% less customer wait time.
• • Assisted in implementing a digital service record system, improving data accuracy and accessibility.
• • Contributed to a 15% increase in overall department customer satisfaction through attentive service support.
• • Supported the service team by facilitating the allocation of work orders to appropriate technicians.

5 Service Advisor Resume Examples & Guide for 2024

When crafting your service advisor resume, it's crucial to highlight your strong customer service skills. Show your ability to communicate effectively with clients and resolve their issues promptly. Additionally, demonstrate your technical knowledge of vehicle systems and the automotive industry. Your resume needs to reflect your proficiency in understanding and conveying technical information to customers without jargon.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a service advisor, articulating your unique combination of technical expertise and customer service skills on a resume can be particularly challenging. Our guide will provide you with tailored strategies to showcase your capabilities effectively, ensuring you stand out to potential employers.

• Sample industry-leading professional resumes for inspiration and service advisor resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your service advisor technical expertise with personality to stand out amongst candidates.

If the service advisor resume isn't the right one for you, take a look at other related guides we have:

• New Home Sales Consultant Resume Example
• Customer Account Manager Resume Example
• Sales Agent Resume Example
• Sales Administrator Resume Example
• Medical Device Sales Representative Resume Example
• Senior Sales Manager Resume Example
• Senior Sales Executive Resume Example
• Manager Retail Resume Example
• Restaurant Cashier Resume Example
• Technology Consultant Resume Example

Designing your service advisor resume format to catch recruiters' eyes

Your service advisor resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your service advisor resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your service advisor resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Essential sections that should make up your service advisor resume include:

• The header - with your contact details (e.g. email and telephone number), link to your portfolio, and headline
• The summary (or objective) - to spotlight the peaks of your professional career, so far
• The experience section - with up to six bullets per role to detail specific outcomes
• The skills list - to provide a healthy mix between your personal and professional talents
• The education and certification - showing your most relevant degrees and certificates to the service advisor role

What recruiters want to see on your resume:

• Proven customer service skills and experience managing client relations in a similar role or environment.
• Demonstrable knowledge in the automotive service industry including understanding service schedules, warranty information, and upselling services.
• Strong organizational abilities with experience scheduling appointments, processing work orders, and handling service requests efficiently.
• Technical savvy to work with computer systems for diagnostic reports, billing, and inventory management.
• Excellent communication skills, showcasing the ability to explain technical information to a non-technical audience.

Five dos for building your service advisor resume experience section

The best strategic approach to your service advisor resume experience section is to support your particular responsibilities with actions and achievements.

For example, you could list:

• Up to six responsibilities in your day-to-day work, supported by why they're important for your role, department, or organization;
• Experience items that have helped you sustain and enhance your technical knowledge within the field, or, perhaps, have helped you grow as a professional;
• Any metrics that pinpoint your success within your past roles;
• How you've solved specific problems in your day-to-day work;
• Strategies and solutions you've implemented for growth - and how that growth was measured.

The service advisor resume experience is your best shot at making a good first impression on recruiters. That's why we've included some real-world professional examples to get you thinking about how you present your experience:

• Demonstrated expertise in providing exceptional customer service, leading to a 20% increase in customer satisfaction scores for our service department.
• Implemented a new appointment scheduling system that reduced wait times by 35%, significantly enhancing operational efficiency.
• Pioneered an upselling strategy for additional services, contributing to a 15% rise in average transaction value.
• Orchestrated the training of 10 new service advisors, ensuring adherence to company standards and protocols.
• Facilitated seamless communication between service technicians and customers, improving job completion rate by 40%.
• Championed a customer feedback initiative that directly led to the revamping of service procedures, enhancing the overall service quality.
• Managed warranty claims processing, reducing claim resolution times by 25% through meticulous documentation and follow-up.
• Cultivated a loyal client base by delivering personalized vehicle maintenance advice, the result of which led to repeat business from 60% of customers.
• Spearheaded a digital transformation project for service records, transitioning to a paperless environment.
• Oversaw inventory management for auto parts, maintaining optimal stock levels that reduced part shortages by 90%.
• Enhanced the vehicle check-in process, which cut down initial assessment times by 50%, allowing for quicker service turnaround.
• Instituted a customer education program on vehicle care, which helped decrease unnecessary service requests by 20%.
• Played a key role in growing the service department revenue by 30% through effective cross-functional team collaborations.
• Improved customer service protocols, directly resulting in a 45% reduction in escalated service complaints.
• Led bi-weekly performance review meetings, identifying areas of improvement and actionable strategies to boost employee productivity.
• Managed complex customer queries and resolved unique vehicle issues, enhancing brand reputation and trust within the community.
• Directed a customer retention campaign, maintaining a 75% customer return rate through high service standards and loyalty programs.
• Facilitated a partnership with local businesses, resulting in a 10% increase in referral business.
• Streamlined the process for service order creation, improving data accuracy and reducing order entry errors by 80%.
• Coordinated the introduction of new high-tech diagnostic tools, increasing diagnostic accuracy and reducing repeat repairs.
• Developed a comprehensive preventive maintenance program, foreseeing potential issues and reducing unscheduled repairs by 60%.
• Collaborated with the marketing team to develop service specials and promotions, attracting an average of 100 new customers per month.
• Revolutionized the customer service survey system, enabling real-time feedback and swift service improvements.
• Integrated a mobile service status notification system, greatly appreciated by customers for providing timely updates on their vehicle repair progress.
• Leveraged advanced knowledge of automotive technology to provide insightful recommendations to customers, successfully upselling services and accessories.
• Mitigated downtime during peak hours by optimizing the service bay scheduling, leading to a 30% increase in daily service capacity.
• Regularly achieved top sales awards for highest service packages sold, demonstrating strong salesmanship and customer engagement skills.
• Negotiated with suppliers for better rates on parts, saving the company an average of $4,000 per month.
• Implemented a quality control system post-service, ensuring a 98% satisfaction rate upon vehicle delivery.
• Designed and conducted monthly workshops on car maintenance for customers, fostering community engagement and proactive vehicle care.

Quantifying impact on your resume

• Document the number of daily customer interactions to demonstrate customer service volume and multitasking abilities.
• Record the percentage increase in service sales to highlight sales growth and upselling skills.
• Specify the average customer satisfaction score to showcase commitment to quality service and client happiness.
• List the number of resolved customer complaints to emphasize problem-solving prowess and conflict resolution.
• Quantify the reduction in customer wait times to reflect efficiency improvements and time management.
• Mention the value of inventory managed to indicate trustworthiness and responsibility in handling assets.
• Detail the number of service advisors trained to demonstrate leadership and mentoring capabilities.
• Include the frequency of recognition or awards to display consistent performance and recognition by superiors.

Action verbs for your service advisor resume

How to shift the focus from your service advisor resume experience section to your professional profile

If you're at the start of your career journey or transitioning industries, you might be concerned about the lack of professional experience while crafting your service advisor resume.

How can you effectively present your service advisor resume experience section under these circumstances?

Rather than a traditional, extensive experience section, demonstrate your expertise through:

• Emphasizing your education. Your academic background might impress recruiters, especially if it includes recent, industry-relevant knowledge;
• Creating a compelling objective statement. The first few sentences of your resume should map out your motivations and career aspirations, offering insight into your goals;
• Highlighting your transferable skills. For example, if you've honed communication skills through volunteering, illustrate on your service advisor resume how these can benefit a potential employer;
• Detailing your technical background in certifications and skills sections. As a recent graduate, your technological foundations might be particularly attractive to employers looking to develop these skills further.

It's important to remember that employers sometimes prefer candidates with less experience but who are a better cultural fit for their organization.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• Should I Put In An Incomplete Degree On A Resume?

Bold the names of educational institutions and certifying bodies for emphasis.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your service advisor resume:

Automotive knowledge

Technical writing

Warranty administration

Service scheduling

Parts ordering

Invoicing and billing

Customer relationship management (CRM) software

Vehicle inspection techniques

Understanding of maintenance services

Documentation and record keeping

Communication

Customer service

Problem-solving

Attention to detail

Time management

Active listening

Adaptability

Stress management

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Maximizing your service advisor resume: education and certification sections

To effectively showcase your industry knowledge in your service advisor resume, it's important to properly list your education and certifications.

For the education section , ensure you include:

• Higher education degrees pertinent to the industry or those at a postgraduate level;
• The start and end dates of your education, along with the name of the institution you graduated from;
• Your GPA and relevant coursework, but only if they are impressive and applicable to the role.

Additionally, create a separate certifications section to spotlight your most notable recognitions. Another excellent place to feature a leading industry certificate is in your resume header, right after your name.

Below is a list of key industry certifications that are often sought after by recruiters

The top 5 certifications for your service advisor resume:

• Automotive Service Excellence (ASE) - National Institute for Automotive Service Excellence
• Service Advisor Training Certificate (SATC) - College of Automotive Management
• Certified Service Manager (CSM) - Automotive Management Institute
• Fixed Operations Professional (FOP) - National Automobile Dealers Association
• Customer Service Representative Certification (CSRC) - Automotive Management Institute

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• How to List Expected Graduation Date on Your Resume

Writing the service advisor resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your service advisor resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These service advisor professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a service advisor job

• With over 5 years of dedicated experience in automotive service, a certified Service Advisor with a proven track record of increasing customer satisfaction rates by 35%. Expert in diagnostics and up-to-date with the latest car technologies. Eager to help drivers maintain their vehicles at peak performance at a prestigious dealership in Chicago.
• Seasoned Service Advisor boasting a 7-year journey through customer service management and vehicle maintenance coordination. Achieved a record-high customer retention rate of 90% through the implementation of strategic service schedules. Possesses extensive knowledge of warranty administration and excels in fast-paced environments.
• Transitioning from a successful 10-year career in hospitality management, I am armed with outstanding customer service skills and a detail-oriented mindset. Applying a wealth of experience in client satisfaction and operational management to transition effectively into the automotive service industry and exceed customer expectations.
• Former IT specialist seeking to leverage a strong background in problem-solving and client support into the automotive service sector. Excited to apply analytical skills and a passion for technology to deliver exceptional vehicle care and serve a community of car owners with diligence and expertise.
• As a recent automotive technology graduate, I am excited to begin my journey as a Service Advisor, bringing fresh industry knowledge, a fervent zest for car mechanics, and a strong commitment to customer service excellence.
• Eager to embark on a career as a Service Advisor, I offer a fresh perspective, an unwavering dedication to learning, and a robust foundation in customer interaction from previous volunteer and part-time retail experiences. Motivated to deliver high-quality service that mirrors a dealership’s reputation for excellence.

Extra service advisor resume sections and elements

Creating a winning service advisor resume isn't about following a rigid formula. The key is to tailor it to the job requirements while maintaining your unique personality.

Consider including these additional resume sections to enhance your profile:

• Awards - Highlight industry-specific awards as well as any personal accolades to demonstrate recognition of your expertise and achievements;
• Hobbies and interests - Share your interests outside of work. This can provide insights into your personality and indicate whether you'd be a good cultural fit for the organization;
• Projects - Detail significant projects you've been involved in, focusing on your contributions and the outcomes;
• Publications - If you've authored or co-authored academic papers or other publications, include them to establish your credibility and in-depth knowledge of the field.

These sections can give a more comprehensive view of your capabilities and character, complementing the standard resume content.

Key takeaways

Securing your ideal job starts with crafting a compelling service advisor resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

• Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
• Emphasize experience relevant to the job, focusing on your impact on the team;
• Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
• Include technical skills in the skills section and interpersonal skills in the achievements section;
• Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

Looking to build your own Service Advisor resume?

• Resume Examples

Language Skills on Resume: How to Explain Proficiency & Fluency

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Service Advisor resume examples for 2024

A service advisor's resume should highlight their ability to provide excellent customer service and product knowledge. They should be able to work independently while maintaining synergy with the main service department, scheduling appointments, and recommending more extensive services. They should also be skilled in cash handling and timekeeping. As one of the resume examples states, "created and organized repair orders, scheduled maintenance for customer vehicles, general maintenance for computer systems." This shows that the service advisor is not only good with customers but also with administrative tasks.

Service Advisor resume example

How to format your service advisor resume:.

• Use the job title 'Service Advisor' in your resume to match your application. Avoid using a different title or abbreviations like 'SA'.
• Highlight achievements instead of responsibilities in your work experience. For example, mention increasing customer satisfaction scores or successfully retaining clients. Use numbers and metrics when possible to quantify your achievements. Example: 'Increased customer satisfaction scores by 20% in one year.'
• Keep your resume concise and to-the-point. Aim for one page and avoid wordy descriptions. Stick to relevant information and use bullet points for easy reading.

Choose from 10+ customizable service advisor resume templates

Choose from a variety of easy-to-use service advisor resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service advisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Advisor resume format and sections

1. add contact information to your service advisor resume.

Service Advisor Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your service advisor resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Advisor Education

Service Advisor Resume Relevant Education Example # 1

High School Diploma 2017 - 2019

Service Advisor Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2006 - 2009

New York University New York, NY

3. Next, create a service advisor skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service advisor resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Repair process refers to the process of repairing refurbished, obsolete, and damaged equipment. Though the term is commonly associated with the automotive industry, it also applies to various other industries.

A customer vehicle is a medium used to convey the message to a targeted audience. They are specific networks within a medium that you use to communicate your message.

Top Skills for a Service Advisor

• Customer Service , 7.8%
• Product Knowledge , 7.7%
• Basic Math , 7.3%
• Commercial Vehicles , 5.0%
• Other Skills , 72.2%

4. List your service advisor experience

The most important part of any resume for a service advisor is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service advisors" and "Managed a team of 6 service advisors over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Strived to move up as quickly as possible within the customer service center with my prior experience, education and supervisory capabilities
• Provided call support alongside other communications companies, ie.
• Resolved technical issues from English- and German-speaking customers.
• Trained new CSRs through one-on-one scenarios, as well as classroom settings.
• Escalated issues as needed and maintained communication with customer and technical teams.
• Gathered and verified all required customer information for tracking purposes.
• Provided customer service to customer who have ATT home telephone service and/or internet service by receiving incoming calls from the customers.
• Collected information from existing and potential customers for existing and new accounts, security, service, troubleshooting and sales purposes.
• Promoted customer satisfaction through clear and concise communication.
• Coordinated and implemented projects involving communications needs of major accounts in the state of Louisiana.
• Generated leads or new sales through telephone and email contact with customers.
• Accepted better position with different company.
• Answered phone calls and customer inquiries with website troubleshooting.
• Employed here and I took pride in my work as a sales representative.
• Updated payroll records Resolved payroll discrepancies Calculated and entered data Assisted in various departments as needed.
• Retained customers of internet and sales.
• Collaborated with other departments in implementation of new communication systems and in developing appropriate dispute methodologies.
• Completed associate Objective setting for each position and provided annual Performance Appraisal/Reviews for each associate.
• Participated in an intra-company help line for consultants in Pennsylvania and Delaware.
• Handled requests from existing and new customers for installation, disconnection, and/or changes to communication services.

5. Highlight service advisor certifications on your resume

Specific service advisor certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service advisor resume:

• Automotive Sales Professional
• Associate Service Executive (ASE)
• Commercial Driver License (CDL)
• Certified Service Manager
• Advanced First Aid & CPR
• Certified Sales Professional (CSP)
• Certified Pharmacy Technician (CPhT)
• Parts Specialist - Automobile Parts Specialist P2
• International Accredited Business Accountant (IABA)
• Certified Senior Advisor (CSA)

6. Finally, add an service advisor resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service advisor resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service advisor resume skills

• Customer Service
• Product Knowledge
• Commercial Vehicles
• Warranty Claims
• Excellent Interpersonal
• Customer Complaints
• Strong Customer Service
• Strong Work Ethic
• Repair Process
• Cash Handling
• Approval Signatures
• Customer Vehicles
• Service Drive
• Customer Satisfaction
• Timekeeping
• Performance Problems
• Cross-Selling
• Service Calls
• Vehicle Repairs
• Customer Retention
• Automotive Services
• Service Contract Coverage
• Exceptional Guest
• Computer System
• Service Sales
• Refurbishment
• Routine Maintenance
• Corrective Action
• Customer Pay
• Customer Relations
• Scheduling Appointments
• Automotive Problems
• Vehicle Issues
• Vehicle Service
• Customer Issues
• Organization Reputation
• Customer Inquiries
• Oil Changes
• Preventative Maintenance

Service Advisor Jobs

Links to help optimize your service advisor resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Service Advisor resume FAQs

How do you describe a service advisor job on a resume, what are the responsibilities of a service advisor, search for service advisor jobs.

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Automotive Service Advisor Resume Example for 2024 (Skills & Templates)

Create a standout automotive service advisor resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides a resume example specifically tailored for those aspiring to work as an Automotive Service Advisor. This role requires a unique set of skills including excellent customer service, a strong understanding of automotive work, and the ability to explain complex technical information to a non-technical audience. With our well-crafted resume example, you can present these skills effectively and impress potential employers. Built with best practices in mind, this example can serve as your guide in crafting a powerful resume to jumpstart your career in the automotive industry.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an Automotive Service Advisor do?

An Automotive Service Advisor is a professional who is responsible for communicating with clients about their vehicles when they come for repair or maintenance in an auto repair shop. They listen to the customer's concerns and problems about their vehicle, advise them on what type of service is needed, estimate the cost and time required for the service, and assist them in understanding the entire repair process. They also work closely with the auto technicians, conveying the customer's issues and ensuring they are resolved properly. After the service is complete, they explain all the work done on the vehicle to the customer. They also handle administrative tasks like keeping customer records and handling invoices.

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What are some responsibilities of an Automotive Service Advisor?

• Listening to customers' descriptions of their car troubles and translating their concerns into technical language for the mechanics.
• Scheduling appointments for automobile repairs and maintenance.
• Monitor the progress and status of vehicle repairs.
• Making cost estimates for car repair services.
• Collaborating with mechanics to ensure all repairs are finished correctly and on time.
• Explaining complex technical issues to customers in non-technical, simple to understand terms.
• Assuring that all necessary parts are ordered and in stock for repairs.
• Advising customers on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Following up with customers to confirm satisfaction and resolve any arising issues.

Sample Automotive Service Advisor Resume for Inspiration

Resume Example - Automotive Service Advisor

John Doe 1234 Main Street, Springfield, IL, 62701 Phone: 123-456-7890 Email: [email protected]

John is an experienced Automotive Service Advisor with a strong background in the automotive industry. His extensive skill set and ability to create lasting relationships with customers has made him a reliable figure in the field. With over 10 years of experience, he has a solid knowledge of all aspects of automotive service, including customer service, diagnostics, repairs, and general maintenance. John continually strives to improve his technical skills and knowledge, coupled with excellent problem-solving abilities and a dedicated approach to client satisfaction.

Work Experience

• Automotive Service Advisor - ABC Auto Service, Springfield, IL (2015 - present) Developed relationships with clients, managing an average of 8 appointments per day. Improved vehicle functionality and longevity by advising customers about proper maintenance. Assisted in resolving technical and mechanical issues with clients.
• Assistant Service Advisor - XYZ Motors, Springfield, IL (2010 - 2015) Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
• Bachelor of Science in Automotive Technologies - Springfield University, Springfield, IL (2010)
• Excellent client service skills
• Thorough knowledge of automotive parts and systems
• Strong technical aptitude
• Ability to diagnose and resolve issues
• Excellent organizational and communication skills

Certifications

• National Institute for Automotive Service Excellence (ASE) Certification
• English (Native)
• Spanish (Conversational)

Resume tips for Automotive Service Advisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Automotive Service Advisor resume tips. We collected the best tips from seasoned Automotive Service Advisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your relevant experience: It's key to detail your work history in automotive service advising or related roles you previously held. Provide specific examples that show your expertise in diagnosing vehicle issues, advising customers on necessary services, and providing exceptional customer service.
• Focus on your soft skills: As a service advisor, it's crucial to have excellent communication and customer service skills. Highlight these skills in your resume, along with any others that are relevant to the job like problem-solving, teamwork, and time management.
• Use action words: When describing your past responsibilities and achievements, use action verbs like 'managed', 'assisted', 'delivered', and 'demonstrated'. Not only do these words add impact to your resume, but they can also grab the attention of the recruiter.
• Include relevant certifications: If you have any certifications relating to automotive service advising (like manufacturers' training courses or automotive service excellence (ASE) certifications), make sure to include them in your resume. They can make you a more attractive candidate for the job.
• Proofread your resume: Ensure your resume is free from grammar errors, typos, and misspellings which can leave a negative impression. A well-edited resume shows your attention to detail - a key trait for a service advisor.

Automotive Service Advisor Resume Summary Examples

The use of a resume summary or objective is crucial in an automotive service advisor resume as it helps to highlight the candidate's key skills, experience, and abilities that they have acquired over their career. It provides a snapshot of what the candidate brings to the table and why they are the best fit for the role. For recruiters, it makes it easier to evaluate if a candidate has the necessary qualifications and abilities for the job. It quickly grabs the attention of the hiring manager as it is usually at the top of the resume. A well-crafted resume summary or objective can help the candidate stand out from the other applicants and increase their chances of being shortlisted for an interview. Furthermore, in the case of a career change or gaps in employment, a resume summary or objective can explain the situation and how the skills obtained can be transferred to the new role. For Example: 1.

• Highly skilled Automotive Service Advisor with over eight years of experience building customer relationships and providing exceptional service.
• Detail-oriented Service Advisor with vast automotive repair knowledge and ability to handle multiple tasks, ensuring customer satisfaction.
• Excellent communicator and automotive professional; adept in improving services, enhancing productivity, and increasing customer satisfaction rate.
• Efficient Automotive Service Advisor with a strong background in sales, customer service, and a hands-on approach to problem-solving for vehicle issues.
• Service Advisor with deep knowledge of automotive industry and excellent customer skills; proficient in ensuring customers understand their vehicle’s issues and service needs.

Build a Strong Experience Section for Your Automotive Service Advisor Resume

Building a strong Experience Section for an Automotive Service Advisor resume is crucial for a number of reasons. 1. Demonstrates Experience: The experience section allows potential employers to see that you have hands-on experience in the field. It's your opportunity to showcase your knowledge and expertise in automotive services. 2. Highlights Relevant Skills: The specific tasks and responsibilities you've had in past roles can demonstrate the practical skills you have. 3. Shows Progression: If you've held multiple positions in this field, the experience section can show a trajectory of growth and progression in your role. 4. Proves Reliability: A strong history of employment in this field can show that you're reliable and committed to this career. 5. Tailors Your Application: By using specific examples of your experience, you can tailor your resume to the needs of the position you're applying for. 6. Shows Your Achievement: You can use your past experience to highlight your achievements, demonstrating the value you've brought to previous employers. 7. Validates Qualifications: Your work experience can back up any academic qualifications or certifications you may have. 8. Keywords: Using specific industry terms and jargon can help your resume pass through applicant tracking systems (ATS). Therefore, having a robust and detailed Experience section in your Automotive Service Advisor resume is vital to make a good impression and land a job in this competitive field. For Example:

• Provided exceptional customer service in an automotive setting, substantially increasing customer retention and satisfaction rates.
• Accurately diagnosed vehicle issues and clearly communicated repair recommendations with customers, leading to an increase in sales of repair services by 20%.
• Managed inventory of automotive parts and accessories, ensuring adequate stock was always available for required services.
• Collaborated with mechanics and technicians to obtain updates on vehicle repair statuses, ensuring timely and accurate communication with customers.
• Utilized automotive software to manage appointments, record services, and streamline operations, increasing overall efficiency by 15%.
• Developed new promotional strategies for automotive services that boosted revenue by 10% within the first fiscal year.
• Maintained a high level of technical knowledge about a wide range of vehicles and their mechanical systems, helping to instil trust and credibility with customers.
• Presented and explained complex automotive issues to customers in a simple and understandable manner, improving customer satisfaction scores by 25%.
• Negotiated service contracts and warranties, resulting in improved customer relationship management and a 30% increase in after-sales services.
• Worked closely with the finance team to ensure all customer charges for services were accurate and promptly issued, resulting in increased customer satisfaction and fewer billing disputes.

Automotive Service Advisor resume education example

To become an Automotive Service Advisor, usually a high school diploma or GED is required. However, preference is often given to those with further education or certifications in automotive technology. These can be obtained through vocational schools, community colleges or certification programs like the National Institute for Automotive Service Excellence (ASE). Some employers may even offer on-the-job training. Good customer service skills and computer literacy are also important. Knowledge in automotive repair and parts are often required or at least preferred. Here is an example of an experience listing suitable for a Automotive Service Advisor resume:

• Bachelor's Degree in Automotive Technology - Michigan State University, Michigan, 2009 - 2013
• Diploma in Customer Service Management - University of Chicago, Chicago, 2014
• ASE Certified Service Consultant (C1) - National Institute for Automotive Service Excellence, 2015
• Continued Education Certification in Advanced Service Advising - Automotive Training Center, Exton, PA, 2017

Automotive Service Advisor Skills for a Resume

Adding skills to an Automotive Service Advisor Resume is important for many reasons. Firstly, it demonstrates to potential employers that you have the specific knowledge and abilities they are looking for. This can help distinguish you from other candidates who may not have listed specific skills on their resumes. Secondly, many companies use software to scan resumes for certain keywords, including skills. If your resume includes these keywords, it is more likely to be selected for further review. Lastly, presenting your skills can help reinforce the experiences and accomplishments you list elsewhere on your resume. They serve as concrete evidence of your suitability for the role. Soft Skills:

• Communication Skills
• Problem Solving
• Customer Service
• Time Management
• Attention to Detail
• Multitasking
• Stress Management
• Conflict Resolution
• Comprehensive Technical Knowledge
• Parts Ordering Expertise
• Vehicle Inspection Skills
• Equipment Calibration
• Proactive Problem-Solving
• Invoice and Billing Administration
• Knowledge of Repair Procedures
• Maintenance Scheduling
• Accurate Record Keeping
• Customer Relationship Management

Common Mistakes to Avoid When Writing an Automotive Service Advisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Automotive Service Advisor resume

• Highlight your automotive knowledge and technical skills, from understanding vehicle issues to using diagnostic tools properly.
• Include any degrees, certifications, or relevant training that fit the Automotive Service Advisor role, such as an Automotive Service Excellence (ASE) certification.
• Outline your customer service skills and experience as this role involves dealing with customers directly, from taking inquiries to solving complaints.
• Showcase your ability to meet sales targets if you have experiences in sales as it's a crucial part of the job.
• List down your experience in using various automotive software to manage customer data, vehicle histories, and perform other essential tasks.
• Describe your skills in explaining complex automotive issues in layman's terms for customers to understand.
• Detail your experience in processing orders and scheduling appointments as part of the daily tasks of the role.
• Indicate your capacity to work in a team and behind a counter since a Service Advisor works as part of the service department.
• Include your attention to detail and problem-solving skills as the role often requires diagnosing vehicle issues and proposing appropriate solutions.
• Lastly, mention any awards or recognitions earned during your career as an Automotive Service Advisor to illustrate your ability to excel in this role.

Automotive Service Advisor Resume Sample

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Work Experience

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Paid Holidays and Paid Vacations
• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Experience as an Automotive Service Advisor required
• One or more years of experience as a Service Advisor
• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Distributes work to all shop technicians while monitoring progress and accuracy of each job. Supplies information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs
• Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
• Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer
• Years or more Automotive experience required
• Answer incoming calls on the department’s 800 repair line
• Automotive Service Advisor experience
• Assess and uncover customer’s needs
• Prior experience as a Service Advisor
• Verify warranty and service contract coverage

Professional Skills

• Managing your own work in process and providing excellent customer service Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Experienced Automotive Service Advisor experience required
• A competitive salary of $30,000 to $40,000, depending on experience
• A competitive salary of $31,500 - $35,000/year, depending on experience
• A competitive salary of $30,000 to $36,000, depending on experience
• A competitive salary of $30,000 to $35,000, depending on experience
• A competitive salary of $27,000 to $32,400/year, depending on experience

How to write Automotive Service Advisor Resume

Automotive Service Advisor role is responsible for insurance, training, transportation, education, inspections, planning, benefits, supervision, spanish, scheduling. To write great resume for automotive service advisor job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Automotive Service Advisor Resume

The section contact information is important in your automotive service advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Automotive Service Advisor Resume

The section work experience is an essential part of your automotive service advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous automotive service advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service advisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Automotive Service Advisor resume experience can include:

• A competitive salary of $30,000 to $38,000/year, depending on experience
• A competitive salary of $31,500 to $37,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/year, depending on experience
• A competitive salary of $30,000 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/yr, depending on experience
• A competitive salary of $32,000 to $36,000/year, depending on experience

Education on an Automotive Service Advisor Resume

Make sure to make education a priority on your automotive service advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Automotive Service Advisor Resume

When listing skills on your automotive service advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical automotive service advisor skills:

• A competitive salary of $31,500 to $35,000, depending on experience
• A competitive salary of $30,000 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000, depending on experience
• A competitive salary of $31,500 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000/annually, depending on experience
• A competitive salary of $30,000 to $38,000, depending on experience

List of Typical Skills For an Automotive Service Advisor Resume

Skills for bilingual automotive service advisor resume.

• A competitive salary of $31,500 to $36,000/year, depending on experience
• A competitive salary of $31,500 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $37,000, depending on experience
• A competitive salary of $32,000 to $38,000/year, depending on experience
• ​A competitive salary of $31,500 to $36,000, depending on experience

Skills For World Class Automotive Service Advisor Resume

• Experience as an automotive Service Advisor with high CSI scores
• Why not work with an experienced team of professionals in a Brand-New spacious, clean, well-lighted and safe work environment with state of the art equipment?
• Automotive Service experience required
• Scheduling service appointments Managing telephone inquiries regarding appointments
• Attending all available training, including manufacturer and dealership classes
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications

Skills For Experienced Automotive Service Advisor Resume

• This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position-
• Sales Success Based Incentive Plan
• Reasonable store hours (we are not open 24/7/365)
• Comprehensive medical, dental, vision, long & short term disability/life insurance
• Stable, Privately Held Retailer
• Cafeteria Plans for Health, Vision, and Dental Insurance

Skills For Automotive Service Advisor Rivertown Toyota Resume

• Service Advisor University – Paid for by Group 1 Automotive
• Monthly commission potential
• Closed on major holidays
• Great Comprehensive Benefits
• Closed on Holidays
• 4 Day Work Week!
• Meets dealership’s standards for repair and order production

Related to Automotive Service Advisor Resume Samples

Automotive service manager resume sample, automotive service technician resume sample, service & parts resume sample, auto claims resume sample, mechanical engineer design resume sample, specialist parts resume sample, resume builder.

• Service Advisor Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Service Advisor Resumes:

• Greeting customers and initiating service consultations to understand their vehicle issues or maintenance needs.
• Writing up customer service orders and descriptions of problems and services required, often using specialized computer software.
• Advising customers on necessary/suggested services and maintenance, explaining the benefits and costs.
• Scheduling service appointments and coordinating with the service department to ensure timely completion of work.
• Providing customers with detailed estimates for repairs and maintenance, including parts and labor costs.
• Monitoring the progress of vehicle repairs and maintenance, keeping customers informed of any changes or delays.
• Conducting post-service follow-ups to ensure customer satisfaction and address any concerns or issues.
• Processing transactions, including invoicing and collecting payments for services rendered.
• Maintaining accurate records of customer interactions, services performed, and vehicle histories.
• Collaborating with technicians and parts department to ensure parts availability and timely delivery for repairs.
• Handling customer complaints and resolving issues to maintain high levels of customer service and satisfaction.
• Continuously updating job knowledge by participating in educational opportunities, reading manufacturers' publications, and attending workshops.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Service Advisor Resume Example:

• Revolutionized the service intake process by implementing a digital check-in system, resulting in a 40% reduction in customer wait times and a 25% increase in daily service orders completed.
• Developed a customer education program on vehicle maintenance, leading to a 30% uptick in preventative service bookings and a measurable increase in customer retention rates.
• Orchestrated a service department reorganization that improved workflow efficiency, enabling a consistent 15% month-over-month increase in service completion rates.
• Introduced a dynamic scheduling system that optimized service bay utilization, boosting revenue by 20% through increased service capacity without additional overhead costs.
• Implemented a comprehensive follow-up strategy that enhanced customer satisfaction scores by 35% and reduced post-service issue reports by 50% within the first year.
• Championed a cross-training initiative that resulted in a 10% increase in service advisor productivity and a 5% decrease in labor costs due to more efficient resource allocation.
• Launched a targeted upsell program based on vehicle data analytics, which successfully increased average service order value by 18% within six months.
• Streamlined parts inventory management with the parts department, achieving a 95% parts availability rate that reduced repair times and improved customer satisfaction.
• Resolved 90% of customer complaints within the first interaction, fostering a culture of excellence that contributed to a 20% growth in repeat customer business.
• Customer Service Excellence
• Workflow Optimization
• Process Improvement
• Time Management
• Upselling Techniques
• Complaint Resolution
• Vehicle Maintenance Knowledge
• Inventory Management
• Data Analysis
• Digital Proficiency
• Customer Retention Strategies
• Team Leadership
• Communication Skills
• Problem-Solving
• Adaptability
• Attention to Detail
• Revenue Growth Strategies
• Customer Education and Engagement
• Efficiency Improvement
• Resource Allocation

Top Skills & Keywords for Service Advisor Resumes:

Hard skills.

• Customer Service
• Automotive Repair and Maintenance Knowledge
• Technical Troubleshooting
• Warranty and Service Contract Management
• Appointment Scheduling
• Upselling and Cross-selling
• Computer Software Proficiency (e.g. CRM systems)
• Conflict Resolution
• Vehicle Inspection and Diagnosis
• Parts Ordering and Inventory Control
• Service Pricing and Quoting

Soft Skills

• Customer Service and Relationship Management
• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Time Management and Organization
• Empathy and Patience
• Conflict Resolution and Negotiation
• Attention to Detail and Accuracy
• Adaptability and Flexibility
• Teamwork and Collaboration
• Sales and Upselling Skills
• Technical Knowledge and Expertise
• Critical Thinking and Decision Making

Resume Action Verbs for Service Advisors:

• Collaborated
• Implemented
• Followed up
• Communicated
• Coordinated
• Recommended
• Facilitated
• Prioritized

A Better Way to Build Your Resume

Resume FAQs for Service Advisors:

How long should i make my service advisor resume, what is the best way to format a service advisor resume, which keywords are important to highlight in a service advisor resume, how should i write my resume if i have no experience as a service advisor, compare your service advisor resume to a job description:.

• Identify opportunities to further tailor your resume to the Service Advisor job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Service Advisors:

Customer service representative, customer service manager, customer service specialist, client services specialist, customer success manager, service advisor, customer experience manager, client relationship manager.

Resume Worded   |  Resume Skills

Skill profile, service advisor, improve your resume's success rate by using these service advisor skills and keywords ..

• Hard Skills and Keywords for your Service Advisor Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Service Advisor Roles
• Service Advisor More Resume Templates

Resume Skills and Keywords from Related Jobs

Browse skills from similar jobs, frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., service advisor resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Service Advisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Retention
• Automotive Aftermarket
• Customer Service
• Automotive Repair
•  Find out what your resume's missing
• Sales Management
• Sales Process
• Inventory Management
• Microsoft Access
• Automotive Sales
• Dealer Management
• Team Spirit
• Customer Relationship Management (CRM)
• Client Relations
• Customer Follow-up
• Business Strategy

Resume Skills: Mechanical

• Preventive Maintenance
• Quality Control
• Safety Procedures
•  Match your resume to these skills

Resume Skills: Software Proficiency

• Dealer Management Systems (DMS)
• MS Office Suite (Word, Excel, PowerPoint)
• CRM Software

Resume Skills: Customer Service

• Conflict Resolution
• Negotiation
• Active Listening

Resume Skills: Automotive Technologies

• Advanced Powertrain systems
• Electric vehicle systems
• Automotive Software
• Vehicle Dynamics
• Automotive Electronics

Resume Skills: Technical Tools

• MS Office Suite (Excel, PowerPoint, Word)

Resume Skills: Languages

• Spanish (Fluent)

Resume Skills: Customer Support Tools

• Microsoft Dynamics 365

Resume Skills: Technical

• MS Office Suite

Resume Skills: Management Techniques

• Process Improvement
• Employee Training
• Customer Satisfaction Assessment
• Performance Reviews
• Workflow Supervision

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Advisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Advisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Service Advisor resume?

Go through the Service Advisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Automotive, Automotive Repair and Sales Management are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Sales, Automotive Aftermarket and Customer Service - into your resume if they're relevant.

Incorporate skills - like Customer Follow-up, Client Relations and Business Strategy - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Service Advisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to add the exact job title, Service Advisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Advisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Advisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Service Advisor Soft Skills

Here are common soft skills that appear on Service Advisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Skilled Multi-tasker
• Customer-focused Service
• Computer Literacy
• Professional Phone Skills
• Public Speaking
• Team Building
• Phone Etiquette

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Vehicle Maintenance
• Customer Experience
• Automotive Parts
• Retail Banking
• Credit Cards
• Social Media
• Financial Services
• Contact Centers
• Mortgage Lending
• Merchandising
• Retail Sales

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Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Field Service Technician

A field service technician is essentially a service technician who conducts field visits or dispatches. When your internet cable is broken, or your electrical/mechanical gadgets stop functioning, these are the people you call. They perform more customer-facing roles intended to improve customer satisfaction, maximize customer retention and increase margins. This field service technician resume example showcases the applicant's conversance with customer service. Their 10 years of experience essentially comes down to problem-solving in various customer-facing roles in the computer engineering sub-industry.

   Demonstrate growth in your service technician promotions

At this level, the candidate is probably looking to level up into more senior roles. This requires that they showcase leadership and initiative. For senior management roles, hiring managers prefer candidates that can coach and mentor others. So, show how you've been able to work cooperatively with other teams and the impact you've had on those teams.

   Use numbers to demonstrate the impact you had as a service technician

Most of the jobs conducted by service technicians fall in the SMART domain. One of their characteristic features is measurability. It's easy to measure the impact of their work. So, leverage the power of numbers, ratios, and percentages to demonstrate the effect of your work. Consider how this example demonstrates this: "Effectively maintained 50 copiers in 19 different locations in 3 months…." This candidate will create an impact.

Resume Example Environmental Service Technician

These professionals predominantly work in healthcare sectors where their job revolves around maintaining a clean and healthy environment. In some instances, they can undertake traditional janitorial duties as well as handling and disposing biological waste. They typically work under an environmental services supervisor or director. This environmental service technician resume focuses on the applicant's professional experience. It highlights their gradual rise from an entry-level janitor post to EST within four years. This applicant also has a solid educational background in environmental studies and is also a certified safety professional.

   Continuing education as an Environmental Service Technician

Probably the best way to catch that hiring manager's attention is by showing that you're continually bettering yourself as an environmental service technician. Skills development doesn't necessarily mean returning to college or university, though this is ideal. Signing up for volunteer opportunities can also signal your desire to acquire more skills and knowledge in your speciality.

   Use keywords aligned with environmental service technician jobs

Marketplace research that analyzed millions of resumes and job postings identified the most important keywords for environment service technician jobs. These are hospital, housekeeping, cleaning experience, manufacturing sanitation, customer service, disinfectant and mopping. If you don't have these skills yet, get them.

What skills should you add to a Service Advisor resume?

Some popular Service Advisor hard skills are Automotive, Customer Retention, Sales, Automotive Aftermarket, Warranty, Customer Service, Automotive Repair and Sales Management. Depending on the job you apply to, skills like Team Spirit, Customer Follow-up, Business Strategy, Client Relations and Automotive Sales can also be good to include on your resume.

How do resume skills compare between an Automotive Service Advisor and a Customer Service Advisor?

Popular skills we often see on resumes for Automotive Service Advisor positions include:

In comparison, skills we see on Customer Service Advisor resumes include:

What soft skills do hiring managers expect for a Service Advisor role?

Examples of Service Advisor soft skills include Customer Satisfaction, Skilled Multi-tasker, Customer-focused Service, Negotiation and Computer Literacy.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Top 16 Automotive Service Advisor Resume Objective Examples

Updated July 9, 2023 13 min read

A resume objective for an automotive service advisor position is a concise statement that outlines the skills and abilities you can bring to the job. It should be clear, direct and tailored to the job you are applying for. When writing your resume objective, focus on what makes you uniquely qualified for this role. Include specific examples of how your knowledge and experience would benefit the company. For example, if you have extensive experience in customer service, mention that you have a proven track record of providing excellent customer service. If you have specialized training in automotive repair, explain how this will help you create effective solutions for customers’ needs. Finally, showcase your knowledge of vehicle maintenance and repair processes so employers can see why they should hire you.

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Top 16 Automotive Service Advisor Resume Objective Samples

• To use my expertise in automotive service and customer service to provide exceptional customer service as an Automotive Service Advisor.
• To secure a position as an Automotive Service Advisor where I can utilize my knowledge and experience in the industry to ensure customer satisfaction.
• Seeking a challenging role as an Automotive Service Advisor that will allow me to utilize my skills and experience in the automotive industry.
• To obtain a position as an Automotive Service Advisor where I can apply my extensive knowledge of vehicle maintenance and repair services.
• To obtain a position as an Automotive Service Advisor with an organization that values customer service excellence.
• Looking for a position as an Automotive Service Advisor to leverage my excellent communication skills and technical knowledge of automotive systems.
• Seeking a role as an Automotive Service Advisor where I can use my strong organizational skills, attention to detail, and problem-solving abilities.
• Aspiring to work as an Automotive Service Advisor with a reputable company that values quality customer service.
• To obtain a position as an Automotive Service Advisor where I can utilize my extensive knowledge of automotive systems and processes.
• Aiming to secure the role of Automotive Service Advisor at your company, utilizing my ability to provide customers with knowledgeable advice on their vehicles’ needs.
• Seeking a position as an Automotive Service Advisor with the opportunity for growth within the organization based on performance excellence.
• Looking for a challenging role in the automotive industry that will allow me to use my excellent problem-solving skills combined with strong customer service abilities.
• Motivated individual seeking employment opportunities as an Automotive Service Advisor, leveraging expertise in providing customers with reliable advice on their vehicles’ needs.
• Applying for the role of Automotive Service Advisor at your company, offering exceptional customer service skills combined with technical know-how of automobiles and their components.
• Eager to join your team in the capacity of Automotive Service Advisor, bringing along comprehensive understanding of automotive systems coupled with excellent communication abilities.
• Desiring to work in the capacity of Automotive Service Advisor at your esteemed organization, offering advanced technical knowledge along with outstanding interpersonal skills needed for successful client interactions

How to Write an Automotive Service Advisor Resume Objective

Writing an automotive service advisor resume objective is a critical step in creating a successful job application package. A well-crafted objective statement can help to set you apart from other applicants and highlight the qualifications that make you the ideal candidate for the position. The following tips will help you craft an effective resume objective statement for an automotive service advisor position.

First, it is important to emphasize your experience as an automotive service advisor. If you have prior experience in this field, be sure to include it in your objective statement. Mention any certifications or awards you may have earned related to providing exceptional customer service or automotive repair services. This will demonstrate your commitment to excellence and ability to provide superior customer service.

Second, focus on the key skills required of automotive service advisors and how they apply to your background. Include any relevant technical abilities such as knowledge of computer systems used in the auto industry, troubleshooting skills, or familiarity with customer relations management software. Additionally, highlight any organizational abilities such as multitasking, time management, and problem solving that you possess which would make you an asset to the team.

Finally, emphasize your passion for providing customers with quality service and satisfaction. Show that you understand what makes a great customer experience and are prepared to go above and beyond expectations when working with clients. Explain why this role is important to you and how it fits into your career goals for the future.

By following these tips when crafting your resume objective statement for an automotive service advisor position, you can create a powerful document that will help get noticed by hiring managers and move one step closer towards achieving your career goals

Related : What does an Automotive Service Advisor do?

Key Skills to Highlight in Your Automotive Service Advisor Resume Objective

When crafting your automotive service advisor resume, it's crucial to highlight key skills in your objective statement. This section is the first thing potential employers see, and it can make or break their first impression of you. The objective should not only state your career goals but also showcase your most relevant skills. For an automotive service advisor position, these could include technical knowledge of vehicles, excellent customer service abilities, strong communication skills, and a knack for problem-solving. In this section, we will discuss in detail the key skills to emphasize in your automotive service advisor resume objective.

1. Troubleshooting

An Automotive Service Advisor needs the skill of troubleshooting as they are often the first point of contact for customers experiencing issues with their vehicles. They must be able to identify potential problems, understand the customer's concerns, and propose appropriate solutions or services. This skill is crucial in ensuring effective communication between the mechanic and customer, leading to efficient service delivery and high customer satisfaction. Including this skill in a resume objective shows an employer that you have the ability to diagnose issues accurately and quickly, which can improve overall service efficiency.

2. Diagnostics

An Automotive Service Advisor needs the skill of diagnostics to effectively identify and understand any issues or problems with a customer's vehicle. This skill is crucial for providing accurate advice, solutions, and recommendations for repairs or maintenance. Including this skill in a resume objective shows potential employers that the candidate has the ability to troubleshoot issues, which is essential for customer satisfaction and retention in the automotive service industry.

3. Customer relations

An Automotive Service Advisor often serves as the liaison between the customer and service technicians working in a garage or dealership. They need strong customer relations skills to effectively communicate with customers about their vehicle's needs, explain complex technical information in an understandable way, handle any complaints or issues, and ensure overall customer satisfaction. This skill is crucial for a resume objective as it demonstrates the candidate's ability to provide excellent service, build strong relationships with customers, and contribute to a positive reputation for the company.

4. Time management

An Automotive Service Advisor often has to manage multiple tasks at once, such as scheduling appointments, advising customers on necessary repairs, and coordinating with mechanics. Strong time management skills are needed to ensure all these tasks are completed efficiently and effectively. This skill is crucial for a resume objective as it demonstrates the candidate's ability to handle a high-volume workload without compromising service quality or customer satisfaction.

5. Warranty processing

An Automotive Service Advisor often deals with customers who are bringing in their vehicles for repairs or maintenance. Some of these services may be covered under the vehicle's warranty. Therefore, having skills in warranty processing is crucial as it enables the advisor to understand and explain to customers what is covered under their warranty, process claims efficiently, and ensure that the company adheres to all warranty guidelines. This can lead to improved customer satisfaction, reduced errors, and a smoother operation within the service department. Including this skill in a resume objective can highlight an applicant's ability to handle complex administrative tasks and provide excellent customer service.

6. Inventory control

An Automotive Service Advisor often needs to manage and order parts or supplies for vehicle repairs or maintenance. Having inventory control skills ensures that the advisor can effectively maintain stock levels, prevent delays in service due to lack of necessary parts, and manage costs by avoiding overstocking. This skill also demonstrates an ability to organize and pay attention to detail, which are crucial qualities for managing customer service efficiently in the automotive industry.

7. Repair estimation

An Automotive Service Advisor needs the skill of repair estimation as they are responsible for assessing the condition of vehicles and determining necessary repair work. This involves inspecting vehicle parts, diagnosing issues, and estimating the time and cost of repairs. Having this skill demonstrates their ability to effectively communicate with customers about potential services needed, manage repair orders, and ensure customer satisfaction. Including this skill in a resume objective can highlight one's technical knowledge and customer service abilities, both crucial aspects of this role.

8. Technical knowledge

An Automotive Service Advisor needs to have technical knowledge as they are responsible for communicating with customers about the services their vehicles need. They must understand complex automotive issues, explain these problems to customers in a way they can understand, and recommend appropriate services or repairs. This requires a deep understanding of automotive systems and the ability to diagnose mechanical problems. Therefore, having technical knowledge is crucial for this role and should be highlighted in a resume objective to show potential employers that the candidate has the necessary skills to perform effectively in this position.

9. Communication skills

An automotive service advisor is often the main point of contact between the customer and the service team. They need excellent communication skills to effectively explain complex automotive issues, repair options, and costs to customers. This skill is also crucial in listening and understanding the concerns or complaints of the customers. Therefore, highlighting this skill in a resume objective can demonstrate a candidate's ability to provide exceptional customer service and ensure smooth operations in an automotive service setting.

10. Service scheduling

An Automotive Service Advisor needs the skill of service scheduling as they are responsible for coordinating appointments for vehicle repairs and maintenance. This includes managing the workflow of the automotive technicians and ensuring that services are completed in a timely manner. Without this skill, an advisor may struggle to keep operations running smoothly, leading to delays and customer dissatisfaction. Mentioning this skill in a resume objective shows potential employers that the candidate is capable of effectively managing time and resources, which is crucial for maintaining efficiency and productivity in an automotive service setting.

In conclusion, crafting a compelling automotive service advisor resume objective involves highlighting key skills that demonstrate your proficiency and suitability for the role. These skills should be tailored to meet the specific requirements of the job description while also showcasing your unique abilities and experiences. Remember, an effective resume objective can set you apart from other candidates, making it crucial to emphasize those skills that make you an ideal fit for the automotive service advisor position.

Related : Automotive Service Advisor Skills: Definition and Examples

Common Mistakes When Writing an Automotive Service Advisor Resume Objective

Writing a resume objective is an important part of the job application process. A well-crafted resume objective can help you stand out from other applicants and give potential employers an insight into your skills, qualifications, and ambitions. However, there are some common mistakes that automotive service advisors make when writing their resume objectives.

One of the most common mistakes is failing to tailor the objective to the specific position being applied for. It’s essential that you take time to research the company and position you’re applying for so you can craft an objective that shows how your skills and experience align with their needs. Generic objectives such as “seeking a challenging role in an automotive service environment” are not likely to impress potential employers.

Another mistake is using overly broad language when describing your goals. While it may be tempting to use phrases like “looking to use my skills in a dynamic environment”, this doesn't communicate anything meaningful about your abilities or aspirations. Instead, focus on specific areas such as customer service, problem solving, or technical expertise that relate directly to the position you're applying for.

Finally, avoid clichés such as “seeking a rewarding career opportunity” or “looking for a long-term position” in your resume objective. This kind of language doesn't provide any useful information about what makes you qualified for the job and may give potential employers the impression that you haven't taken enough time to think through why they should hire you.

By avoiding these common mistakes when writing your automotive service advisor resume objective, you can ensure that it stands out from other applicants and effectively conveys why you’re right for the job.

Related : Automotive Service Advisor Resume Examples

A wrong resume objective for an automotive service advisor might focus on the job seeker's own goals and desires, whereas a right resume objective should focus on how the job seeker can contribute to the success of the company.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Service Advisor Resume Samples

Acting as a liaison between Customers and Service department, the Service Advisors are involved right from greeting customers to service explanation. The Service Advisor Resume gives a glimpse of the various job tasks undertaken by these advisors, and such tasks include – greeting customers on arrival, identifying the customer’s need, connecting customer with appropriate department, consulting with mechanics, developing feasible solutions, explaining various service options, providing in-depth information, giving warranty details to customers, tracking repair or maintenance status, performing post-service inspection, drafting invoice, and collecting payments from customers.

To execute the job description, the Service Advisors need the following skillset – excellent communication and interpersonal skills, compassionate and patient demeanor, the ability to explain complex concepts in simple terms to customers, and extensive knowledge of industry’s operation and critical thinking capacities. Formal education is not mandatory, as a high school diploma along with industry based experience will substantiate academic requirement.

• Resume Samples
• Customer Service
• Service Advisor

Senior Service Advisor Resume

Summary : Outgoing automotive Senior Service Advisor with 8+ years of parts and service experience. Friendly and resourceful with strong listening skills and the ability to ask the right questions to assist technicians with diagnosis. Effectively builds loyal and long-term relationships with customers.

Skills : Strong Customer Service, Excellent Communication, Detail Orientated And Resourceful, Organizational, Computer, Medical Terminology

Description :

• Preparing daily work orders for the day for customers for daily service appointments.
• Greeting customers as they arrive at the dealership for automotive appointments.
• Moving customers vehicles to the location in the shop for repairs and routine maintenance on vehicles.
• Keeping accurate and detailed documentation for customers current repairs and future repairs.
• Answering incoming calls to the dealership, transfer phone calls to other employees and correct departments.
• Answering any customer questions on repairs and problem solving if needed.
• Setting up new appointments in the service department for future customer repairs.
• Working closely with certified technicians in the shop area on the diagnosis the customer's vehicle with any failures and needed repairs.
• Working closely over the phone and in person with warranty companies in getting prior approval for repairs to customer's vehicles.

Client Service Advisor Resume

Headline : A high energy and results-driven Client Service Advisor with over seven years of experience in the Insurance industry. A dedicated supervisor with the ability to obtain outstanding results in a challenging environment. Strong research and problem-solving skills, able to take ambiguous and complex assignments and break them into action items yielding short and long-term results.

Skills : Effective Communication And Conflict Resolving, Customer Relations, Accurate Estimating And Time Management.

• Coordinating/facilitating the role-based training for new hires and seasoned employees; partner areas that perform like processes/tasks, and resource fluidity support.
• Auditing/measuring the quality of work produced during role-based training.
• Evaluating the trends to identify gap training needs, continuous improvement and process procedures updates.
• Partnering with the training program to develop learning materials, CBTs and tools needed.
• Evaluating the QA program results/trends to determine root cause and opportunities for process improvement, system enhancement or gap training needs.
• Identifying the audit items for quality audit program where no systemic ability is available.
• Supporting the Manager through lean management process through conducting a supplemental audit to assess customer experience or to evaluate potential performance issues.
• Documenting, creating and delivering the formal communications/ presentations of findings to internal/ external audiences.
• Effectively influencing the peers, partners, and leaders through an understanding of up/downstream impacts to problem resolution through a focus on the customer experience.

Service Advisor/Parts Specialist Resume

Objective : Dedicated Junior Service Advisor 3 years of experience and with a motivation to maintain customer satisfaction and contribute to company success. Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity. Strong analytical, creative problem solving and information seeking skills with the ability to respond tactically in a dynamic environment.

Skills : ADP, Word, Excel, Dealer Logic, MPI, Text Communication, Customer Service, Performance Management, Automotive Technician, Manager, Automotive Service

• Working in a high volume, the fast-paced atmosphere in high-pressure situations.
• Cultivating relationships with individuals by acting as a liaison between the company and the customer.
• Creating repair orders by interviewing customer for concerns. Then developing and translating those concerns into categories on a repair order.
• Developing cost estimates by collecting information and data on repairs and researching parts, warranties, labor ops, and shop flow.
• Presenting cost estimates to service clientele with details of repair needs in a competent professional manner that is understandable to all clients.
• Researching coverages under warranties and decipher requirements for coverage.
• Submitting requests both online and over the phone for warranty approval and provide documentation.
• Coordinating payments from warranty companies and post them to the correct customer accounts.

Automotive Service Advisor Resume

Summary : Automotive Service Advisor with 14 years of experience in the Automotive industry. Looking to obtain a position that will allow me to utilize my professional experience, superior customer service skills and knowledge of the automotive industry, with an organization that rewards and expects superior performance. I have great experience in high volume dealerships and maintain top percentages in CSI.

Skills : Customer Service, Automotive Software Program, ADP, Dealertrack, ACES, Shop Watch

• Determining automotive problems and needed services of customers based on the customer's description of symptoms.
• Answering service calls to address customer concerns and schedule appointments.
• Greeting the customers as they enter the service department to address all repair concerns and service questions.
• Producing complete and accurate repair estimates that include, parts, labor, sublets, shop inventory, etc.
• Performing visual inspections, conduct road tests, checking vehicle service history and verify warranty coverage for the customer and internal vehicles.
• Building customer relationships by providing excellent customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc.
• Coordinating with the sales department on all repairs services for new and used vehicle inventory.
• Delegating work to technicians based on knowledge, skill, and difficulty of repair.
• Selling extended warranties, deal with storage contracts and billing, sell advise customers about accessories.
• Participated in Ferrari training courses, keeping up to date on technical bulletins, and recall and service campaigns.

Service Technician & Service Advisor Resume

Objective : Highly diverse and experienced Service Advisor who is proficient in prioritizing and completing the task in a timely manner, yet flexible to multitask when necessary. Customer -oriented problem solver that can negotiate with ease. Excellent listening skills, oral and written communications. Excellent planning and organizational skills result in the optimum functioning of the department and the consistent achievement of customer service standards.

Skills : Microsoft Programs. Reynold And Reynolds, CDK/ADP And Onboard Diagnostic Reading

• Inspecting the vehicles and applying proper resources to accurately identify and verify clients service needs.
• Recording them along with current vehicle and client information on the repair order.
• Supporting the center goals for service by generating high sales of services, parts, and accessories.
• Repeating new vehicle sales by providing a premium aftersales experience for each client.
• Referring to service history, inspecting the vehicle, and recommending the service to clients.
• Promoting the sales of appropriate services, parts, and accessories by thoroughly understanding the factory products and associated service requirements.
• Writing and verifying the accurate repair orders and include supporting documentation.
• Administering new and used vehicle warranty repairs in accordance with warranty specifications.
• Ensuring requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.

Service Advisor/Sales Resume

Summary : Self-motivated, articulate and productive Service Advisor/Sales professional committed to service, data entry, and integrity with excellent communication and organizational skills. Receptive and adaptable to self-betterment and growth. Extremely efficient at negotiations, conflict resolution, delegation/time management, and communication.

Skills : Data Entry, HIPPA, Customer Service, Receptionist, Retail Sales, Automotive Service, Customer Service

• Demonstrated exceptional customer relations checking in and facilitating maintenance and repair work for customers.
• Effectively assessed customer concerns and delegated workload to proper technicians for diagnosis and/or repair while maintaining a positive and encouraging demeanor for resolution.
• Competently established and used sales techniques to sell additional maintenance work and helped bring peace of mind to customers by demonstrating related knowledge in areas of interest or concern.
• Used CDK and ADP for data entry, Global Connect for warranty and claims information, Identifix for repair information and labor times, and various other programs pertaining to repair, parts availability, and pricing.
• Maintained a poised and professional appearance and demeanor within an extremely fast-paced, multi-tasked environment while communicating effectively with customers, technicians, parts department, and management regarding repair work.
• Upheld compliance with quarterly training programs/modules to obtain higher standards of product and vehicle.
• Knowledge to better serve customers needs with ever-changing technology.
• Consistently met targeted sales goals at a 90% rate or higher while exceeding benchmark for CSI every month.

Service Advisor III Resume

Summary : Seasoned Service Advisor III with more than 21 years of experience in the fast-paced automotive field. Excellent customer service and communication skills. Track record of achieving exceptional results in dispatching of work and handling tasks with accuracy and efficiency. Represent establishment with friendly, professional demeanor at all times and excelling at customer satisfaction and retention. Pre and post-sales support specialist.

Skills : Sales, Client Relations, Sales Knowledge, Strategic Sales, Training, Customer Service, Automotive Service

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained the details and care of merchandise.
• Provided an elevated customer experience to generate a loyal clientèle.
• Communicated frequently with technicians and parts associates to ensure timely completion work and assisted with reordering tire purchases.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Served as the main liaison between customers, management and sales team.
• Dedicated to continuously improving sales abilities and product knowledge.
• Contacted customers to upsell new services for their service vehicle needs.
• Wrote a brief description of the problems on the repair order to help mechanic locate the problem.

Sales & Customer Service Advisor Resume

Objective : Experienced Inside Sales & Customer Service Advisor and automotive dealership professional with a proven track record of exceeding sales/service goals and meeting all company expectations. High-level knowledge of customer service and company-related compliance practices. Offers a strong ability to analyze problems, identify trends and develop strategies for maximizing claim process. Successful service department leads for policy and procedure implementation and training.

Skills : Sales, Customer Service, Customer Service Oriented, Problem Solving, Receptionist

• Set, confirming and preparing for customer appointments in order to provide a remarkable customer experience.
• Meeting or exceeding the targeted sales goals and the targeted customer satisfaction index.
• Determining the vehicle needs based on customer information, vehicle walk-around, inspections and test drives.
• Using a consultative selling process to assist customers in planning for ongoing required vehicle maintenance.
• Producing repair orders, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts associates to ensure timely completion of work.
• Following-up with customers on both the status of their vehicle and degree of satisfaction.
• Providing superior product knowledge to effectively assist customers and assure customer loyalty.
• Inspecting the completed vehicle, with the passenger, explaining services performed, as necessary.
• Consulting with customers about inspection results, recommending corrective procedures.

Service Advisor I Resume

Summary : Strong Service Advisor I who is committed to professional excellence and has superior customer relations abilities which translate to high customer service survey results. Very loyal and honest professional who is dedicated to business integrity and respect looking for a company which has the same values. Excellent public relations and marketer who operates in an entrepreneurial manner and takes full responsibility for projects from start to finish.

Skills : Customer Service, Public Relations, Marketing, Facilities Management, Estimator, Maintenance, Retail, Retail Marketing, Sales, Sales Experience

• Serving the automobile clients in an educational role regarding repairs, processes, and timeline of repairs.
• Effective communicator with technicians and auto part vendors for consistent repairs and inventory.
• Managing constant movement in the department with phone calls, walk-in customers, scheduled customers, and emergency vehicle repairs.
• Highly experienced in dealing with peak season rushes when extreme heat and cold weather occurs.
• Preparing work orders for needed repairs showing times, cost and labor estimates for service.
• Helping identify mechanical problems by questioning the customer, performing visual inspection or walk around.
• Organizing the workflow schedules for technicians and processing the required paperwork.
• Continuously increasing personal knowledge by taking manufacturer provided education.
• Providing excellent customer service and developed long-standing client relationships with repeat business.

Service Advisor Resume

Summary : Service Advisor with extensive experience of 11 years in establishing and enhancing customer relationships. Proven track record of providing superior customer service. A very self -motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.

Skills : Quality-focused, Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable And Dependable, Strong Technical Acumen

• Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
• Verified the warranty and service contract coverage by examining records and papers, explained provisions.
• Contacted the fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepared Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system.
• Assisted with scheduling work and issuing work to service technicians.
• Maintained customer rapport by explaining estimates and expected to return of the vehicle.
• Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
• Communicated with the parts department to determine and locate part numbers for units.

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Toyota dealerships with dedicated service centers are always searching for new competitive advantages. The intense competition that defines the auto service industry pressures organizational leaders to find better ways to serve customers that own world-class Toyota vehicles. One of the best opportunities to secure a competitive advantage in the automotive service industry is by training Service Advisors to maximize your service center’s sales potential. With  Toyota-specific Training, you can obtain a competitive advantage for your dealership , maximize sales, improve customer service scores, and ultimately improve your service center’s profitability. No matter if you are a seasoned Toyota Service Advisor veteran or you are new to the industry and want to get additional training that will give you a competitive advantage throughout your career, the best training possible is Jeff Cowan’s Toyota Service Advisor Training  Workshops .

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