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How to Contact Facebook Support to Report a Problem

Last Updated: July 8, 2024 Fact Checked

• General Problems (Mobile App)
• General Problems (Desktop)
• Login Problems
• Abuse or Spam

This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 64,454 times. Learn more...

If you encounter a bug, issue, or problem while using Facebook, report it to resolve it as soon as possible. You can report all types of problems, including errors, login issues, and abusive content, or just provide general feedback. This guide will teach you the easiest ways to report problems to Facebook using the mobile app or website.

Quick Steps

• Tap ☰ and select Help & Support .
• Tap Report a problem .
• Choose how to submit your report.
• Provide all relevant details and attach a screenshot if possible.

Reporting General Problems (Mobile App)

To contact Facebook about a bug, broken feature, or payment problem in the mobile app, use this method. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• Facebook recommends shaking your phone to report a problem, as this captures important data they can use to troubleshoot the issue. To do this, tap Go back and shake phone , return to where you found the problem, shake your phone, and continue to the next step.
• If you don't want to shake your phone, scroll down, tap Continue to report , and go to the next step.

• If you didn't shake your phone, you'll first need to select the product that gave you trouble, then provide the steps you took to run into the problem. You'll also be asked if you want to attach a screenshot , which can be super helpful.
• If you did shake your phone, explain any additional information that can help Facebook troubleshoot your problem, and review the screenshots the app captured when you shook the phone.
• When you're finished, tap the paper airplane icon to send your issue to Facebook. [1] X Research source

Reporting General Problems (Desktop)

Use this method to report a bug, broken feature, or payment problem to Facebook when logged in on your computer. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• If you found a bug, got an error, or can't use certain features, click Something went wrong , then follow the on-screen instructions to submit your report.
• To provide feedback to Facebook, click Help us improve Facebook instead.

Reporting a Login Problem

Reporting Abuse or Spam

• On a phone or tablet, open the chat, tap the person's name, tap Report , and follow the on-screen instructions.
• On a computer, you'll need to go to https://www.messenger.com and sign in. Then, select the conversation, scroll down the right panel to "Privacy & Support," then click Report . Choose a category and follow the on-screen instructions. [6] X Research source

• Go to the content you want to report.
• Click or tap the three dots at the top.
• Select the Report option (e.g., Report photo , Report post ).
• Follow the on-screen instructions.

Community Q&A

• For more tips on reaching out to Facebook, see How to Contact Facebook . Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://www.facebook.com/help/186570224871049
• ↑ https://www.facebook.com/help/1425096891074204/?helpref=related_articles
• ↑ https://www.facebook.com/help/277898572230446
• ↑ https://www.facebook.com/help/283100488694834
• ↑ https://www.facebook.com/help/319931211461990
• ↑ https://www.facebook.com/help/messenger-app/1165699260192280

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11 Common Facebook Problems and Errors (and How to Fix Them)

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Why I Never Accept Facebook Friend Requests From Strangers

This harry potter-named attack runs fileless malware, here's the best timing to cancel subscriptions and avoid losing money.

Even though nearly everyone uses Facebook, there's plenty wrong with the platform. For every great story or picture you see on Facebook, you have to put up with a dozen low-quality memes, annoying posts, and frustrating user interface elements.

We'll help you put a stop to these Facebook annoyances. Let's look at solutions for some common Facebook problems and errors, so you don't have to put up with them anymore.

1. Require Reviews for Tags

Facebook tagging is a fun feature on the surface, but it's also a privacy risk. If someone takes an embarrassing picture of you and tags you in it, all your friends will be able to see that picture. There's also a risk that someone could use a tagged post to obtain too much personal information about you.

In 2021, Facebook discontinued its facial recognition feature, meaning that the service will no longer recognize your face and suggest it as a tag in photos for your friends. Manual tagging for photos and posts is still an option, however.

You can't completely block photo tags on Facebook, though you can prevent others from seeing tags. Click your profile at the top-right, then go to Settings & privacy > Settings > Privacy > Profile and tagging to see the relevant options.

Here, change the Who can see posts you're tagged in on your profile? to Only me , if you don't want tags to appear at all. You can also change the options under Reviewing to require your approval before tags appear to your friends.

If Facebook Tagging Isn't Working

If it seems like Facebook tagging isn't working, meaning that typing @ followed by someone's name doesn't function, the reason is likely that your friend disabled this option on their account. Try tagging someone else and see if that works. If you still have problems, refer to sections #10 and #11 below for tips on troubleshooting deeper Facebook errors.

2. Mute Excessive Posters on Facebook

We all know someone who posts all the time on Facebook:

• An uncle shares too many political rants.
• Your grandpa has no idea how to use Facebook and posts nonsense every day.
• That one friend shares too many pictures of their pet.
• A friend from college copies and pastes a blurry JPEG riddled with grammatical errors to let you know that they really hate cancer.

These scenarios result in a Facebook friend dilemma. You don't want to unfriend these people and hurt their feelings, but you're also sick of seeing their posts. The solution is to unfollow them; you won't see their updates anymore, but will still remain friends.

To unfollow someone on Facebook , visit their profile page. On the right side below their cover photo, you should see a box that says Friends . Click that, then select Unfollow .

Now, you won't have to suffer from that person's posts anymore. You'll still be friends, so you can visit their timeline when you want to check out what they're up to. And if you change your mind, just click the Follow button to start seeing their posts in your feed again.

For a short-term solution, you can also click the three-dot Menu button on any post, then choose Snooze [Name] for 30 days . This will hide their posts for a month, so you can take a break from that person.

Unfollowing someone doesn't send them a notification, so don't worry about them knowing. If you ever want to see everyone you've unfollowed in one place, click your profile photo at the top-right of Facebook and choose Settings & privacy > Feed .

From the resulting menu, pick Reconnect and you'll see everyone you've unfollowed. Click the Plus button to follow any of them again.

3. Keep Important Friends First

On the opposite end of the posting spectrum are friends whose posts you don't want to miss. Facebook's always-changing algorithms mean you might not ever see certain updates from friends. To combat this, you can mark your closest friends to see their updates at the top of your Facebook feed.

Visit the friend's page whose posts you want to prioritize. Click the Friends box again, but this time, select Favorites . Facebook will then put updates from that person closer to the top when you refresh your feed. You're able to add up to 30 people to the Favorites list.

To see who's on your Favorites list, visit the same Feed panel as above and choose Favorites . This will show all your friends; click All at the top-right and change the box to Favorites Only to see who's on the list and easily remove people if needed.

4. Opt Out of Targeted Ads on Facebook

Facebook makes most of its money from advertising. Thus, the platform spends a lot of time trying to serve you the most relevant ads in the hopes you'll interact with them. By default, Facebook tracks you everywhere you go and uses your browsing habits to influence what ads you see. You can opt out of these personalized ads and see more general ones based on your public characteristics.

To do so, click your profile photo at the top-right of Facebook's interface and select Settings & privacy > Settings . On the left sidebar, click the See more in Accounts Center link, as this setting is now applied to all your Meta accounts. Once on this new page, click Ad preferences > Ad settings .

Here, you'll see a few categories. Choose No under Activity information from ad partners and Facebook won't use your activity on other sites to show ads on Facebook.

Open the Categories used to reach you and you can prevent Facebook from using information like your employer, education, and relationship status to show ads. Pick Other Categories at the bottom to see what Facebook thinks you're interested in; choose Remove for any topics you don't want to influence ads.

Next, Audience-based advertising lets you see advertisers that include you on their lists, based on your information or activity. You can check each of these lists, see why you're on it, and prevent that list from being used to show you ads here.

Setting Social interactions to Only Me prevents Facebook from using pages that you like to show ads to your friends.

Finally, if you disable the slider in Ads shown off of Meta , websites that use Meta's ad services can't use your profile to affect the ads you see outside of Facebook.

5. Stop Sharing Posts With Everyone

Just like you get sick of seeing other people's posts on Facebook, sometimes you don't want to share your own updates with certain friends. Maybe you don't want your boss to see what you were up to on your day off, or don't care for another round of commentary on your life from your sister. Using a few methods, you can easily hide your posts from certain people.

If you only want to hide a post from someone once, click the audience selector button in the Create Post window. This appears under your name and probably says Friends or Public . The audience menu has many options to let you control exactly who sees your updates.

One option is to choose Friends except and search for any friends you don't want to see the post. Click the red Remove button to keep them from seeing the post, then Save Changes to finish.

Conversely, you can pick Specific friends to only share with certain people you pick. To get even more granular, try the Custom option, which lets you share with specific people or lists while preventing certain people or lists from seeing the post.

To keep someone from seeing your posts all the time, you can add them to your Restricted list . People on this list won't see anything you post unless it's set to Public or you tag them in it. To add someone to this list, visit their page, select the Friends button, and then click Edit Friend List . Scroll down and click the Restricted list.

In this panel, you can also add that person to the Close Friends group. This list also provides an easy way to share posts exclusively with your most trusted friends, and is an option in the audience selector.

6. Block Annoying Auto-Playing Videos

Very few people like videos that play as soon as you scroll past them. They're loud and can catch you off-guard if you thought your volume was muted. Plus, if you're on a metered connection, they're a waste of data.

To turn off auto-play for videos on Facebook, click your profile picture again and choose Settings & privacy > Settings . Click the Videos tab on the left, then set the Auto-Play Videos option to Off .

7. Block Annoying App Invites

Facebook features hundreds of games, nearly all of them designed to waste your time and//or take your money. If you're sick of friends pleading for extra lives in Facebook games, you can block all Facebook invites and requests by game or by person.

To do this, take another trip to Settings & privacy > Settings > Privacy and pick the Blocking tab on the left this time. Find the Block app invites section, click Edit , and enter the name of any friend who's invited you incessantly. You'll automatically block all game requests from them in the future. This won't affect any other interactions with them on Facebook.

If you'd like, you can also enter an app's name in the Block apps field. This will prevent it from contacting you and using your non-public Facebook information. If desired, use the other fields here to granularly block people on Facebook through various channels.

8. Change the Facebook Interface to Your Liking

You can't change many interface elements of Facebook through the default options. If you want to take your Facebook customization to the next level, you'll need to install a Facebook-transforming browser extension .

The best one is Social Fixer . It's available as a browser extension for Chrome, Firefox, Safari, and Opera. Once you install Social Fixer, it makes several improvements out of the box.

To tweak how it runs, click the wrench icon that it shows in the upper-right corner of every Facebook page, followed by Social Fixer Options on the resulting menu, to customize your Facebook experience.

Social Fixer offers too many options to cover here, but the highlights include:

• Automatically enable Most Recent view in your News Feed ( General tab).
• Use Ctrl + Enter instead of Enter to submit comments ( General tab).
• Enable the Friend Manager to get alerts when people unfriend you ( General tab).
• Use the Hide Posts tab to hide any updates with certain words.
• Try some pre-made Filters to weed out politics, spoilers, and more.
• Check Display Tweaks to hide some annoying interface elements.

Dig into the Social Fixer options and you'll find many more ways to change the most annoying parts of Facebook.

Solutions for Common Facebook Errors

To wrap up, let's go over some tips for common Facebook errors you might run into.

9. You Forgot Your Facebook Password

Forgetting your Facebook login information is one of the most common issues people run into. We've written a full guide on recovering your Facebook account if you can't log in . And if you think your Facebook account was hacked , you need to act quickly.

10. You Can't Connect to Facebook

Since Facebook is one of the biggest sites on the web, it rarely experiences an outage. So the next time you can't get on Facebook, the problem likely lies on your end. You should follow a few steps if you think Facebook is down :

• Check a website like Down for Everyone to see if Facebook is really down. If it is, you can't do much more than wait.
• Visit another website to make sure your connection is working. If not, follow our guide to fixing internet connection problems .
• Clear your browser cache and cookies , or try to open Facebook in an incognito window or another browser. If this works, there may be something wrong with your current browser.
• Disable any VPNs or tracker-blocking extensions you're using, then try to connect to Facebook again without them.
• Reboot your PC and router.

These tips also come in handy for loading errors, like when the "see more" button is not working on Facebook, or a search says "More results may be available; see more when you're back online". Chances are that you have a problem with your browser or internet connection. Try rebooting your PC and signing into Facebook with another browser when this happens.

11. Facebook Says "There Was a Problem..."

A lot of Facebook's common errors start with "there was a problem," such as There was a problem following this profile or Sorry, there was a problem tagging someone in this post . Most of the time, these errors have to do with the privacy settings of the other account.

If you see these warnings, the other person might have blocked you on Facebook , turned off tagging, or otherwise changed their privacy options. You can check with them if you're not sure, though that might be awkward.

When you get messages like this, make sure you've done basic Facebook troubleshooting too. Refresh the page, try logging out and back in, and make sure you don't have a network issue, as described above. If you're comfortable with it, try asking a mutual friend if they have the same problem. This can confirm your suspicions that you've been blocked or otherwise restricted.

How to Fix Facebook Problems Easily

We've shared fixes for some of the most common Facebook problems and errors. By flipping the right settings or using powerful extensions, you can make Facebook a more pleasant experience for yourself.

There are lots of other aspects of Facebook to master, so make sure you know how to put its various elements to use.

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@KadirNader The AI Review Problem Facebook, like many major platforms, relies heavily on AI to review appeals. While this approach aims to handle the vast volume of reports efficiently, it falls short in complex cases that require nuanced understanding. Qader reports that his appeal was…

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Is facebook down check and see if facebook is offline, make sure you're connected to the internet, refresh your browser, clear your cache, restart the facebook app or your device, update or reinstall the facebook app, key takeaways.

If Facebook isn't working and you've confirmed Facebook servers aren't down or your internet connection is good, you can try refreshing the page in your browser. Clearing your browser or app cache can help, as can restarting or updating the Facebook app.

There can be several reasons behind Facebook not working, whether it be a server issue, a bug in an outdated version of the app, or something else. Here are a few troubleshooting tips that may explain why Facebook isn't working.

First and foremost, there may be issues with Facebook's servers or some other internal issue that has the entire site offline for everyone. You can quickly see if Facebook is down by checking its status on Downdetector , a site that aggregates and analyzes data to detect service disruptions.

If Downdetector determines Facebook is down, then there's nothing you can do but wait until Facebook's engineers get things up and running again. Check back in soon to see if you can use the site. However, if Facebook seems to be up and running for everyone else, then there's something else afoot on your end.

If you're reading this, you have access to the Internet. Even still, don't rule out a bad or choppy internet connection when you can't get on Facebook. If you're in a wireless dead zone, don't have good service in your area, or if your Wi-Fi router or ethernet cable is malfunctioning , then a lack of internet connection could be the culprit.

If you determine your internet connection is indeed the culprit, simply rebooting the router or making there are no loose connections may fix the problem. Unfortunately, there's not much you can do about living in an area with bad service , but at least you'll know it's the cause.

Related: Internet Problems? Here's How to Tell if It's Your ISP's Fault

If you're using Facebook in a web browser, sometimes the issue may be as simple as a glitch in your browser, and the solution may be as simple as refreshing. On most devices, the refresh button (a circular arrow) can be found in the top-left corner of the window.

Alternatively, you can press Ctrl+R on Windows or Command+R on Mac to refresh the page you're on. Or, if you're using a smartphone or tablet, you can usually swipe down on Facebook's website to refresh it.

If it's still not working after you refresh the page, try opening Facebook in a new browser tab or window.

Related: The Best Web Browsers for Speed, Battery Life, and Customization

Cache in browsers is the local copy of a website's data, which is used to increase browsing performance, but it's oftentimes also the culprit of misbehaving web pages. Clearing your cache is simple, and may fix Facebook if it's not working. You can clear the cache on Chrome , Edge , Firefox , or any other web browser you may be using.

Keep in mind that after you clear your cache, your performance will take a temporary hit and you'll need to re-login to sites that you were previously logged into. Even still, it may be necessary to get things running properly again.

If you're using the Facebook mobile app, you can try clearing an app's cache on Android and on iPhone too.

Have you tried turning it off and turning it back on again? This age-old technique has been around for a while because it works. Restarting the Facebook app or your browser may resolve any rogue blips in the software, and restarting your device may fix any problems that were caused by memory issues.

The process for closing apps varies between iPhone and Android , but they both only require a few steps. The process for restarting your iPhone or Android mobile devices is also quick and simple, allowing you to use this technique to diagnose the issue in a hurry.

Keeping your applications up-to-date is always a good idea, as these updates often address critical bugs and security flaws. If you're using an outdated version of the Facebook app, there may be a bug causing the app to crash or otherwise not work. Update the app on your iPhone or Android mobile device to see if it resolves the issue, and consider enabling auto-updates to ensure you never miss another important update.

Alternatively, you can consider uninstalling and then reinstalling the Facebook app.

Related: How to Uninstall Android Apps From Your Smartphone or Tablet

• Social Media

Facebook, Instagram Hit by Outage: Thousands of Users Reported Problems Including Getting Logged Out

By Todd Spangler

Todd Spangler

NY Digital Editor

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UPDATED: Meta ’s family of apps including Facebook and Instagram experienced widespread technical problems lasting more than two hours Tuesday, with hundreds of thousands of users logging errors in accessing the social media services.

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In an alert at 10:17 a.m. ET, the Facebook Login Status page reported “major disruptions,” with the following message: “We are aware of an issue impacting Facebook Login. Our engineering teams are actively looking to resolve the issue as quickly as possible.” In an update at 12:07 p.m., the page said the Facebook Login services “are in the process of being restored. We apologize for any inconvenience that this may have caused.”

At 12:19 p.m., Meta spokesman Andy Stone said the company had “resolved the issue as quickly as possible” after a “technical issue caused people to have difficulty accessing some of our services.”

Earlier today, a technical issue caused people to have difficulty accessing some of our services. We resolved the issue as quickly as possible for everyone who was impacted, and we apologize for any inconvenience. https://t.co/ybyyAZNAMn — Andy Stone (@andymstone) March 5, 2024

Elon Musk, the mega-billionaire tech tycoon who owns X, took the opportunity to troll his larger social media rival for the outage. “If you’re reading this post, it’s because our servers are working,” he wrote on X. Just before 11 a.m. ET, the main @X account on the platform subtweeted , “we know why you’re all here rn.”

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Trending tags, “something went wrong” on facebook here’s the fix.

Can’t access a post or media with a message saying ‘Something went wrong’ on Facebook?

One of the best features of Facebook is the ability to share media files like photos and videos with your friends and network. With this, we are able to use Facebook to promote a business, provide entertainment, or simply share your precious photos and videos with your loved ones. 

However, if photos or videos are not loading on Facebook, then it can be a problem, especially if you rely on it for business purposes. Luckily, you have come to the right place!

In this guide, we will show you a few methods to do if you are seeing a message saying ‘Something went wrong’ on Facebook.

Before changing anything on your end, try to check the status of Facebook’s servers first, as the issue could be on their side.

Now, if their servers are completely fine, let us now proceed with the actual solutions.

1. Reload the Page.

2. re-login to your account., 3. clear browser cache and cookies., 4. turn off vpn., 5. disable browser extensions., 6. check and reset your internet., 7. try a different browser., 8. try using tailwind., 9. report the problem to facebook..

If you are on a browser, the first thing that you should do if media files are not loading on Facebook is to refresh the webpage. Most of the time, the issue is caused by a sudden dip in your internet speed and the photo or video was not loaded. 

Thankfully, this can be resolved by a simple refresh. To do this, press the F5 button on your browser or click the refresh button of your browser, which is usually right beside the URL box.

Another reason for issues with loading media files on Facebook is a temporary error that occurred on your account. If this is the case, most of the features on Facebook won’t be available or would not work properly. 

To fix this, simply log out of your account and log back in to refresh your account data and re-establish a better connection with Facebook’s servers.

• On Facebook , click on the Account button on the top right corner of your screen.
• After that, tap on the Log Out button . 

• Lastly, enter your account credentials again and hit the Log In button to access your account.

Now, try to load the media file that you are having problems with, to see if the problem is already resolved.

Search browsers store temporary data on your computer locally that are called cookies and cached files. Your browser uses these cached files and cookies to help improve the loading times of previously visited websites. 

However, these data could accumulate over time and instead of helping your browser, it actually slows it down, which explains why media files won’t load on Facebook.

To fix this, simply clear your browsing data to eliminate any corrupted data.

• On your keyboard, press on CTRL + H while your browser is open to access the History tab .
• After that, click on Clear Browsing Data .
• Now, ensure that ‘Cached Image and Files’ and ‘Cookies and Other Site Data’ are selected.
• Finally, click on the Time Range and pick ‘All Time’ . Click on Clear Data to start the process.

After clearing your browsing data, restart your browser, and try using Facebook again to see if the problem is already fixed.

VPNs are third-party programs used on your device to keep your data safe and secured while browsing the internet. It functions by masking your original IP address with a dummy one from their servers.

However, this makes your connection unstable, and a proper connection with website servers cannot be established since it changes your IP randomly. If you are having issues while using Facebook, try to disable your VPN and see if the problem is eliminated or reduced.

If you are using browser extensions to improve the quality of media files like a video enhancer, try turning it off. Your browser extensions may be interfering with how Facebook works, causing it not to function normally. 

To disable your browser extensions, check out the guide below.

• On your browser, click on the Options button at the top right corner of your screen.
• After that, click on the Settings tab to open it.
• Inside your browser’s settings, click on Extensions f rom the side menu.
• Lastly, disable all of your browser extensions that are not related to Facebook .

Restart your browser after turning off your browser extensions. Now, open Facebook again and try using it normally to see if the error message would still occur.

Viewing media files like photos and videos requires a decent internet connection to load without problems. However, if you are having issues watching a video or loading a photo on Facebook, it can be a sign that your internet connection is running slow.

To verify this, run a simple speed test using Fast.com to measure your network’s speed bandwidth.

If your network is indeed slow or unstable, try to fix it by restarting your router. You can do this by unplugging your router’s power cable from the wall outlet. Now, wait for 5 to 10 seconds before plugging it back to turn on your router.

After restarting your router, perform another speed test to check if your network is already running normally. However, if the problem continues, it is best that you let your ISP know about the issue and have them resolve it.

Internet browsers use engines to render the contents of a particular website and display it on your screen. However, these render engines do not interpret the code written on websites the same way.

This means that a website like Saintlad.com might load and function normally on some browsers, but it may not be the case on another browser. If you are unable to view photos and videos on Facebook, try to use another browser to see if Facebook would work properly. Ideally, try using browsers like Chrome , Firefox , and Opera , which are highly optimized by most website developers.

If you take advantage of social media sites to promote your brand and target potential customers, try using Tailwind .

Tailwind is a social media manager for Instagram and Pinterest. It has features like hashtag suggestions and a post scheduler that allows you to set a specific preference and automatically post ads and marketing pitches on your social media account. 

Besides, it also has a SmartSchedule function that automatically decides when is the right time to post a certain advertisement to get the most engagements possible.

Take your marketing strategies to the next level with Tailwind !

Try Tailwind Now!

For your last option, try to report the issue you are having on Facebook and let them deal with the problem.

Remember to give important details like your account information, the browser you are using, and the media you are trying to load when reporting a problem to help them address the issue faster. 

This ends our guide on what to do if you are seeing an error message saying ‘Something went wrong’ on Facebook. If you have other questions or queries, leave a comment below and we would try our best to answer them.

If this guide helped you, please share it. 🙂

John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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Passengers thrown out of their seats after 'driver error' on speeding train

In its report, the Rail Accident Investigation Branch (RAIB) detailed how the train was "overspeed[ing]" at Spital Junction in Peterborough on May 4, 2023, when passengers were thrown from their seats

• 19:29, 16 Sep 2024

Passengers were thrown from their seats on a speeding train after a dramatic driver error, a new report has claimed.

The Rail Accident Investigation Branch (RAIB) has released its report into the 'overspeed' at Spital Junction in Peterborough on May 4 2023. An investigation found the excess speed was caused by the driver of the train not reacting appropriately to a signal indication they had received on the approach to the junction. At around 1pm on May 4, 2023, the 9.54am Sunderland to London King's Cross Grand Central service passed over three sets of points forming part of Spital Junction at excessive speed.

The report said: "The maximum permitted speed over the junction, which is to the north of Peterborough station, is initially 30 mph (48 km/h) reducing to 25 mph (40 km/h). The data recorder from the train indicated that the points had been traversed at a speed of 66 mph (106 km/h)."

"The speed of the train over the junction resulted in sudden sideways movements of the coaches. This led to some passengers being thrown from their seats, with some receiving minor injuries."

"RAIB's investigation found that the overspeeding was caused by the driver of the train not reacting appropriately to the signal indication they had received on the approach to the junction. This signal was indicating that the train was to take a diverging route ahead which had a lower speed limit than the straight-ahead route.", reports Cambridgeshire Live .

"The driver's expectation was that the train was being routed straight ahead and their application of driving awareness skills was not sufficient to overcome that expectation."

The report continued, saying that the speed at junctions depends on how quickly a driver can react to signal information. It said that the system "places the reliance on drivers correctly observing and responding to all the information given by the signal", which was a "factor in this incident".

No damage was caused to the train, which was travelling from Newcastle to London King's Cross, however a RAIB report published on Monday (July 10) said the train was "close to a speed that would have led to it overturning". It added it was likely "some of the wheels of the vehicles lifted off the rails" - and that around half the passenger injuries had been caused by falling luggage.

After the incident the train stopped at Peterborough, which was not a scheduled stop. Lumo considered getting the passengers off the train, however an off-duty driver was on the train and drove it on to London.

Andrew Hall, Chief Inspector of Rail Accidents said: "An underlying factor behind this incident was that neither Network Rail nor the East Coast Main Line train operators effectively controlled the risk of overspeeding at Spital Junction both at the time the protecting signal's operation was changed in 2014 and following the previous incident in 2022. During the 2022 incident a train crossed the 30 mph limited junction at around 76 mph; a speed at which it is likely that some wheels lifted off the rails and close to a speed that could have caused the train to overturn.

"Thankfully a serious accident had been very narrowly avoided but 13 months later, in this incident, the same junction was crossed at 66 mph in similar circumstances. This, once again, reinforces why learning from previous accidents and incidents and taking effective action in response to them is a vital means of improving safety and avoiding repeating mistakes of the past.

"The fact that the management of risks associated with an incident may be shared between more than one party does not alter this."

MORE ON Railways Trains Accidents

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Ohio sheriff asks residents to 'write down' Harris supporter addresses for migrant housing

Portage county sheriff bruce zuchowski shared a facebook post instructing residents to write down the addresses of anyone displaying kamala harris signs in their front yards..

An Ohio county sheriff seemingly instructed residents to write down the addresses of homeowners who have signs supporting Vice President Kamala Harris in their front yards, according to his social media post.

Portage County Sheriff Bruce D. Zuchowski shared a Facebook post on Sept. 13 concerning Harris' campaign and her border policies.

"When people ask me...What's gonna happen if the Flip - Flopping, Laughing Hyena Wins?? I say...write down all the addresses of the people who had her signs in their yards," Zuchowski wrote in the Facebook post. "Sooo...when the Illegal human "Locust" (which she supports!) Need places to live...We'll already have the addresses of their New families...who supported their arrival!"

Attached to the sheriff's social media post are screenshots of Fox News coverage from Aurora, Colorado , and Springfield, Ohio . Both Aurora and Springfield have garnered national attention after Republican presidential nominee Donald Trump and his running mate, Sen. JD Vance , said that migrants were committing dangerous acts in the cities — including taking over apartment complexes and kidnapping and eating pets.

USA TODAY contacted Zuchowski and the Portage County Sheriff's Office on Monday but has not received a response.

What did Trump and Vance say about Springfield and Aurora?

Over the past couple of weeks, Trump and Vance have told stories about migrants in Aurora and Springfield while campaigning, many of which local officials have refuted. The former president made mention of both cities during last week's presidential debate on ABC.

"In Springfield, they're eating the dogs, the people that came in," Trump said about Haitian migrants in Springfield during the debate, which drew more than 67 million viewers. "They're eating the cats. They're eating the pets of the people that live there. This is what's happening in our country, and it's a shame."

Early in the debate, Trump said, "You look at Aurora in Colorado. They are taking over the towns.” In Aurora, members of a Venezuelan prison gang called Tren de Aragua (TdA) were arrested and charged with various offenses following rumors that they were taking over a local apartment complex and making tenants pay them rent.

Vance has also commented on both cities and called for action along the border.

Months ago, I raised the issue of Haitian illegal immigrants draining social services and generally causing chaos all over Springfield, Ohio. Reports now show that people have had their pets abducted and eaten by people who shouldn't be in this country. Where is our border czar? pic.twitter.com/rf0EDIeI5i — JD Vance (@JDVance) September 9, 2024

Springfield's and Aurora's leadership denounce rumors

Leaders in both cities have denounced the rumors and emphatically denied that there is any truth to them.

In a video message on Facebook , Springfield city manager Bryan Heck spoke about the rumors.

"It is disappointing that some of the narrative surrounding our city has been skewed by misinformation circulating on social media and further amplified political rhetoric in the current highly charged presidential election cycle," Heck said in the video posted Sept. 11. "These rumors will not distract us from addressing the real strain on our resources."

Aurora Mayor Mike Coffman and Council Member and Public Safety Chair Danielle Jurinsky released a statement last week following the TdA arrests and Trump's comments.

"TdA has not 'taken over' the city," the statement reads. "The overstated claims fueled by social media and through select news organizations are simply not true. Again, TdA’s presence in Aurora is limited to specific properties, all of which the city has been addressing in various ways for months."

'The American media totally ignored this stuff'

Vance defended the rumors , during a CNN interview over the weekend, defended his use of the stories as a clever way to get the attention of Americans during the election season.

In the Sunday morning interview on CNN's "State of the Union," journalist Dana Bash asked the vice presidential candidate why Trump did not discuss policy during the debate and instead just said, "Haitians are eating dogs and cats."

"Can you affirmatively say now that this is a rumor that has no basis with evidence?" Bash asked.

Vance told Bash that his evidence was the firsthand accounts of his constituents who told him that it was happening.

"The American media totally ignored this stuff until Donald Trump and I started talking about cat memes," he said. "If I have to create stories so that the American media actually pays attention to the suffering of the American people, then that's what I'm going to do, Dana, because you guys are completely letting Kamala Harris coast."

Bash then pointed out that Vance just said he was creating a story, to which the senator responded, "Yes."

"We are creating − we are – Dana, it comes from firsthand accounts from my constituents," Vance said. "I say that we're creating a story, meaning we're creating the American media focusing on it. I didn't create 20,000 illegal migrants coming into Springfield, thanks to Kamala Harris' policies. Her policies did that, but yes, we created the actual focus that allowed the American media to talk about this story and the suffering caused by Kamala Harris' policies."

Contributing: Erin Couch/ Cincinnati Enquirer

Advertisement

Trump Safe After What F.B.I. Describes as an Assassination Attempt

The Federal Bureau of Investigation said it was investigating what appeared to be a second assassination attempt on former President Donald J. Trump.

• Share full article

By Patricia Mazzei Jonathan Swan Maggie Haberman Adam Goldman and Glenn Thrush

Patricia Mazzei reported from Miami.

• Published Sept. 15, 2024 Updated Sept. 16, 2024, 7:47 a.m. ET

Follow live coverage of the apparent assassination attempt on Donald Trump .

Former President Donald J. Trump was playing golf on Sunday afternoon in Florida when a Secret Service agent spotted a man with a rifle standing by a chain-link fence on the perimeter of the course, law enforcement officials said.

The agents opened fire, and the man fled in a black Nissan but was eventually taken into custody, the officials said.

While Mr. Trump was safe and unharmed, the Federal Bureau of Investigation said it was investigating the episode as an apparent attempted assassination, the second one against the former president in just over two months. Mr. Trump was wounded in a previous attempt during a July 13 rally in Butler, Pa.

The suspected gunman was identified as Ryan Wesley Routh, 58, of Hawaii, according to a law enforcement official who was granted anonymity to describe an open investigation.

The episode unfolded around 1:30 p.m. on Sunday as Mr. Trump was golfing at the Trump International Golf Course West Palm Beach, Sheriff Ric Bradshaw of Palm Beach County said at a news briefing.

A Secret Service agent standing a hole or two away from Mr. Trump saw the armed man hiding in the shrubbery by a fence at the perimeter of the course, according to Sheriff Bradshaw. The Secret Service fired at the man, said Rafael Barros, the special agent in charge of the Secret Service’s Miami field office, though it was not immediately clear if the suspect had fired any shots.

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