business process management resume

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5 Amazing business process manager Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, business process manager: resume samples & writing guide, jack edwards, professional summary, employment history.

• Identify and resolve process-related issues
• Provide guidance and support to process stakeholders
• Develop and maintain process models
• Design and implement business processes to ensure efficient operations
• Collaborate with other departments to ensure process alignment
• Monitor process performance to ensure successful outcomes
• Develop and execute process training programs
• Analyze process performance data to identify trends and opportunities for improvement
• Develop and maintain process documentation

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Stanley Parker

• Develop and implement process automation solutions
• Ensure process compliance with corporate policies and external regulations
• Develop and implement process control measures

Nathan Hall

• Develop and implement process improvement initiatives
• Monitor and analyze existing processes to identify areas of improvement

Cecil Smith

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

business process manager Job Descriptions; Explained

If you're applying for an business process manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

business process manager

• Work with business partners and team members to prioritize, define, develop, and deploy projects/programs
• Build business requirements, technical requirements, test plans, post-deployment testing
• Liaise with process stakeholders on an ongoing basis to ensure process adherence and controls
• Motivate the business process team to focus on the business results as well as end user objectives
• Identify the current stat of the process and ways the process can be improved
• Collaborate with cross systems teams to improve quality and relevance
• Delivered dozens of programs

business process manager Job Skills

For an business process manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Documentation

How to Improve Your business process manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your business process manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Barry Quinn

• Develp and implement process automation solutions
• Monitor and anaylze existing processes to identify areas of improvement
• Ensure process complience with corporate policies and external regulations.
• Monitor proccess performance to ensure succesful outomes
• Develop and implement proccess control measuers
• Facillitate proccess improvement workshops.
• Moniter and anaylze existing processes to identify areas of improvent
• Anaylze process performance data to identify trends and oppotunities for improvent
• Develop and implement proccess control mesures

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

business process manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an business process manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Microsoft Hiring Team

I am a passionate Business Process Manager with 15 years of experience in Business Management. I am excited to submit my application for the Lead Business Process Manager position at Microsoft, where I believe my skills and expertise would be a great asset to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Microsoft. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Lead Business Process Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Business Process Manager Resume Example for 2024 (Skills & Templates)

Create a standout business process manager resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Welcome to our article dedicated to assisting you with creating an impactful Business Process Manager Resume! Here, we will provide you with a detailed example of a business process manager's resume, together with tips and insights on how to make yours stand out. Whether you are an experienced professional seeking a new opportunity or a beginner aspiring to step into the field of business process management, this guide aims to help you compile your skills, experiences and achievements in a way that captures potential employers' attention. Making a compelling resume is the first step towards landing your dream job, so let's get started on crafting that resume!

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Business Process Manager do?

A Business Process Manager is someone who analyses, evaluates, and improves various business processes within a company. They ensure that business procedures are efficient and effective, meet quality standards, and align with the company's goals and objectives. Their tasks often include identifying areas for improvement, implementing changes, monitoring the effectiveness of new processes, and working with different teams to streamline workflow. They also ensure compliance with industry regulations and standards. By optimizing processes, they help the business to save time and resources, increase productivity, and ultimately improve bottom-line results.

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What are some responsibilities of a Business Process Manager?

• Designing, implementing and managing company processes.
• Evaluating the efficiency of existing business procedures.
• Identifying and addressing operational risks and bottlenecks.
• Consulting with senior management to develop and implement strategic business goals.
• Documenting all company processes and ensuring they meet regulatory standards.
• Training and mentoring staff on company procedures and best practices.
• Collaborating with IT departments to implement new technology systems.
• Managing budgets and resources allocated to business process management.
• Ensuring that all business processes align with the organization's strategic objectives.
• Monitoring the effectiveness of business procedures and making necessary adjustments.

Sample Business Process Manager Resume for Inspiration

Personal Details Name: John Doe Address: 123 Main Street, New York, NY 12345 Contact Number: (123) 456-7890 Email: [email protected]

Summary John Doe is an accomplished Business Process Manager with more than 10 years of experience in the field. He has a proven track record of improving operational effectiveness and efficiency, implementing new strategies and processes to strengthen internal structures. His excellent leadership abilities, as well as his topical knowledge and practical expertise, make him an asset to any organization. His contributions are marked by his commitment to guiding teams towards achieving operational goals and objectives.

Work Experience

• Business Process Manager, XYZ Company, New York, NY (2015-Present)
• Assistant Business Process Manager, ABC Corporation, New York, NY (2010-2015)
• Business Analyst, DEF Group, New York, NY (2008-2010)
• MBA in Business Administration, University of New York, New York, NY (2006-2008)
• Bachelor of Science in Business Administration, University of New York, New York, NY (2002-2006)
• Expert in Business Process Management
• Excellent Leadership Abilities
• Strong Analysis and Problem-Solving Skills
• Exceptional Communication Skills
• Proficiency in MS Office and Business Software

Certifications

• Certified Business Process Manager, BPM Institute (2010)
• Certified Business Analyst, IIBA (2008)

Languages English (Native), Spanish (Fluent), French (Intermediate)

Resume tips for Business Process Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Business Process Manager resume tips. We collected the best tips from seasoned Business Process Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Display your relevant experience: Highlight your past experiences in managing and improving business processes. Include specific projects, their outcomes, and how your role contributed to those outcomes.
• Showcase your technical skills: Business Process Managers often use different tools and software to analyze and improve processes. Include any relevant software or tools you are proficient in, such as process mapping tools or project management software.
• Include relevant qualifications: If you have any qualifications or certifications related to business process management, such as Six Sigma or Lean training, be sure to include these in your resume as they can demonstrate your commitment and expertise in this field.
• Highlight soft skills: As a Business Process Manager, you likely work with various individuals and teams. Highlight any skills that showcase your ability to effectively communicate and collaborate. This may include problem-solving, leadership, or negotiation skills.
• Include measurable achievements: Whenever possible, include specific numbers or metrics that show your success in past roles. This could include the percentage by which you increased efficiency or reduced costs, for example.

Business Process Manager Resume Summary Examples

A Business Process Manager resume summary or objective is an important aspect of your resume. Here are a few reasons why: 1. To show your skills and experience: A resume summary or objective gives you a chance to highlight your most important skills and experiences. This can demonstrate your value to the company and show how your abilities are relevant to the job. 2. To state your career goals: The summary or objective also allows you to state your career goals. This shows prospective employers that you have a clear direction and are motivated to achieve your goals. 3. To capture attention: Hiring managers may not have time to read every resume in detail. A compelling summary or objective can capture their attention and make them want to read more. 4. To customize your resume: A resume summary or objective allows you to tailor your resume to the specific job you're applying for. You can emphasize how your skills and experiences make you a good fit for the role. 5. To give a professional impression: A well-written resume summary or objective can make your resume look more professional. This can make a positive impression on hiring managers and increase your chances of getting an interview. For Example: 1.

• Experienced Business Process Manager with over 10 years of experience in improving business efficiency and profitability by implementing new processes.
• Skilled in project management, strategic planning, and team leadership.
• Dedicated to optimizing business operations and increasing productivity.
• Dynamic Business Process Manager skilled in overseeing the design and implementation of business processes.
• Has a proven track record of developing strategies to improve customer satisfaction and business revenues.
• Strong organizational and planning skills.
• Detail-oriented Business Process Manager with contemporary knowledge in area of process improvement and cost reduction.
• Expert at reducing redundancy, improving accuracy and efficiency, leading to increase in productivity and business growth.
• Excellent communicator with a solution-driven attitude.
• Exemplary Business Process Manager, adept in developing and implementing operational policies, and systems process improvement.
• Well-versed in cross-functional collaboration, coordination and bridging gaps between departments for seamless operations.
• Effectively able to meet deadlines and set project goals.
• Forward-thinking Business Process Manager with a talent for leveraging data and analytics to drive business improvement.
• Experienced in redesigning processes to standardize operations and boost efficiencies.
• Offers a unique blend of creative and analytical abilities.

Build a Strong Experience Section for Your Business Process Manager Resume

The Experience section of a Business Process Manager Resume should be robust because it organizes and showcases the professional background, skills, proficiency, and capabilities of the individual relevant to the position being applied for. 1. Proof of Competence: A well-crafted experience section offers tangible proof of how a candidate has applied their skills in real-world situations. It not only lists the areas of expertise but also demonstrates the impacts made. 2. Highlights Relevant Skills: This section allows candidates to highlight the skills that are directly relevant to the business process management role, helping to quickly draw the attention of hiring managers. 3. Shows Progression: Including details about the roles undertaken, responsibilities handled, projects worked on, and the achievements in each position exemplify career progression and professional growth. 4. Displays Results: In this section, candidates can attach numbers and quantifiable results to their accomplishments which illustrates effectiveness and efficiency in role performance. 5. Sets Apart from Competition: Detailed experience can set an individual apart from other candidates. 6. Displays Commitment and Longevity: Employers tend to favor candidates with a history of commitment to a single sector or type of work, which can be effectively portrayed in this section. Given this, a well-structured and detailed experience section can greatly enhance your chances of being shortlisted for the position of a Business Process Manager. For Example:

• Led a cross-functional team to streamline business processes, resulting in a 20% increase in operational efficiency.
• Implemented a robust business process management system to improve workflow and productivity in the organization.
• Managed the conversion of over 50 business processes to a centralized system, significantly reducing workflow redundancies.
• Delivered business process training to over 100 employees, fostering a wider understanding of business procedures and leading to improved employee performance.
• Identified and resolved bottlenecks in operational procedures, reducing process turnaround time by 35%.
• Utilized Lean Six Sigma methodologies to optimize business processes, lowering costs by 15% and improving overall quality.
• Established clear performance metrics and reporting systems to monitor business processes, enabling informed decision-making and real-time troubleshooting.
• Collaborated with different departments to implement process improvements, resulting in greater inter-departmental communication and teamwork.
• Developed detailed documentation of all business processes, providing staff a comprehensive reference and improving overall compliance.
• Conducted regular audits of company processes, ensuring adherence to quality standards, and regulatory and legal requirements.

Business Process Manager resume education example

A Business Process Manager typically needs at least a bachelor's degree in business administration, management, or a related field. Some may also have a Master's in Business Administration (MBA) or a similar graduate degree. Coursework often includes studies in business processes, managerial accounting, business ethics, economics, and corporate law. In addition to formal education, a deep understanding of business processes and experience in a managerial role are usually required. Certification in business process management or related areas can also be beneficial. Here is an example of an experience listing suitable for a Business Process Manager resume:

• Master's in Business Administration - Columbia University, New York, NY [2015-2017]
• Specialization in Business Process and Operations Management
• Bachelor's in Business Administration - University of Michigan, Ann Arbor, MI [2011-2015]
• Certified Business Process Professional (CBPP) - Association of Business Process Management Professionals
• Lean Six Sigma Green Belt - American Society for Quality (ASQ)

Business Process Manager Skills for a Resume

Adding skills to a Business Process Manager Resume is essential as it showcases your ability to carry out the duties required for the position. These skills can vary widely, from management capabilities, understanding of business processes, problem-solving abilities, to knowledge of specific software. This allows potential employers to determine whether you would be a good fit for their company. By providing this information, you demonstrate that you possess the necessary knowledge and expertise, increasing your chances of securing the job. Including specific skills also helps your resume to stand out among other candidates. Hence, it is crucial to add necessary skills to a Business Process Manager Resume. Soft Skills:

• Communication Skills
• Leadership Abilities
• Problem-Solving Skills
• Decision-Making Capabilities
• Time Management
• Organizational Skills
• Adaptability
• Attention to Detail
• Conflict Resolution
• Project Management
• Business Analysis
• Data Analytics
• Process Mapping
• ERP Systems
• Risk Management
• Budget Planning
• Quality Assurance
• Strategic Planning
• Performance Metrics

Common Mistakes to Avoid When Writing a Business Process Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Business Process Manager resume

• Highlight your experience and success in planning, designing, and managing complex business processes across diverse functional areas.
• Detail skills in project management, leadership, and team management. Include any relevant certification or training in these areas.
• Describe your expertise in business transformation and change management, with particular attention to cost saving and efficiency improvements.
• Reflect your knowledge and experience in the use of Business Process Management (BPM) tools and methodologies. Highlight any specific software or applications you're proficient in.
• Mention your analytical skills and ability to solve complex problems and make data-driven decisions. This could include experience with data analysis software or framework.
• Include any accomplishments achieved through successful business process management. These could be quantifiable, i.e., reduction of costs, increase in efficiency, improvement in product quality, etc.
• Evidence your communication and collaboration skills. Detail your experience in liaising with key stakeholders, both internally and externally.
• List your ability to prioritize and manage multiple projects simultaneously, meeting deadlines without compromising quality.
• Include your knowledge of regulations and standards relevant to your industry, especially if this is crucial in your role.
• Show that you constantly aim for development and learning by mentioning any ongoing or completed professional development opportunities.

3 Business Process Manager Resume Examples for 2024

Our Resumes are featured in

• • Aligned resources with short- and medium-term needs to optimize production line performance.
• • Implemented continuous improvement strategies, resulting in cost savings and increased productivity.
• • Managed people, enforced compliance with safety standards, and led risk analysis to mitigate occupational hazards.
• • Collaborated with cross-functional teams, adjusted manufacturing programs based on customer priorities, and organized training for teams.
• • Analyzed existing processes and identified opportunities for improvement to enhance quality and efficiency.
• • Led cross-functional teams in implementing process changes, resulting in a reduction in defects and increased customer satisfaction.
• • Coordinated the introduction of new products, overseeing the entire project lifecycle from kickoff to production.
• • Provided training and mentorship to junior analysts, fostering a culture of continuous learning and growth.

Modern Business Process Manager Resume Example

Creative Business Process Manager Resume Example

In 2024, it is essential to be aware of the specific formatting requirements when creating a resume for a business process manager position. Here are some key points to keep in mind:

• Length: Aim to keep your resume concise and focused, ideally limited to one or two pages. Recruiters often have limited time, so a shorter resume can make a stronger impact.
• Design: While a visually appealing resume can catch attention, make sure it remains professional and easy to read. Use a clean and modern font, consistent formatting, and appropriate spacing.
• Format: Choose a chronological or reverse-chronological format to highlight your work experience. Emphasize your most recent and relevant positions, showcasing your progression in the field.

When applying for a business process manager role, consider including these essential sections:

• Contact Information: Include your name, phone number, email address, and LinkedIn profile for easy communication.
• Professional Summary: Provide a brief overview of your skills, experience, and achievements as a business process manager. Tailor this section to align with the job requirements.
• Work Experience: Use the Context-Action-Result (CAR) framework to highlight your accomplishments. Start with the context of the project or challenge, describe the actions you took, and outline the positive results you achieved.
• Skills: List relevant technical and soft skills, such as project management, process improvement, data analysis, and communication. Be sure to include any certifications or specialized training.
• Education: Include your highest level of education, along with any relevant coursework or certifications.
• Optional Sections: Depending on your background and accomplishments, consider including sections like Professional Affiliations, Publications, or Awards.

The CAR framework is an effective way to showcase your experience as a business process manager. Use these examples of bullet points to demonstrate how you can apply this methodology:

• Context: Led a team to streamline the order fulfillment process for a global e-commerce company.
• Action: Implemented automated workflows and established performance metrics to identify bottlenecks and inefficiencies.
• Result: Reduced order processing time by 30%, resulting in improved customer satisfaction and increased revenue.
• Context: Managed a cross-functional team to implement a new ERP system for a manufacturing company.
• Action: Conducted thorough process analysis, identified gaps, and developed customized solutions.
• Result: Streamlined production processes, resulting in a 20% reduction in lead time and cost savings of $500,000 annually.
• Context: Oversaw the merger of two departments, integrating their business processes and systems smoothly.
• Action: Collaborated with stakeholders to create a comprehensive integration plan and managed the execution.
• Result: Achieved seamless integration, eliminating duplicate processes and improving efficiency by 25%.

As you craft your business process manager resume, keep these key takeaways in mind:

• Focus on concise and professional formatting to make a strong impression.
• Include essential sections such as contact information, professional summary, work experience, skills, and education.
• Utilize the CAR framework to highlight your achievements, emphasizing the context, actions, and results.
• Tailor your resume to the specific job requirements and highlight relevant skills and experiences.
• Ensure your resume is easy to read and free of errors.

By following these guidelines and customizing your resume for each application, you can increase your chances of landing a business process manager role in 2024.

Top 7 Soft Skills for Business Process Manager Resume

• Communication
• Problem-solving
• Analytical thinking
• Strategic planning
• Collaboration
• Decision-making

Top 7 Hard Skills for Business Process Manager Resume

• Process mapping
• Workflow design
• Data analysis
• Lean Six Sigma
• Project management
• Change management
• Quality management

Frequently Asked Questions

What is a business process manager.

A Business Process Manager is responsible for analyzing, designing, and improving business processes to enhance efficiency and productivity within an organization.

What should be included in a Business Process Manager resume?

A Business Process Manager resume should include relevant experience in process analysis and design, knowledge of process improvement methodologies, proficiency in process modeling tools, and strong problem-solving and communication skills.

What are some key skills to highlight in a Business Process Manager resume?

Key skills to highlight in a Business Process Manager resume include process analysis, process design, business process reengineering, Lean methodologies, Six Sigma, process modeling tools (e.g., BPMN), project management, and communication skills.

What are some examples of achievements to include in a Business Process Manager resume?

Examples of achievements to include in a Business Process Manager resume could be successful implementation of process improvement initiatives resulting in cost savings, efficiency gains, or improved customer satisfaction.

How important is industry experience for a Business Process Manager?

While industry experience can be beneficial, it is not always mandatory for a Business Process Manager role. The ability to analyze and improve processes is transferable across industries, and adaptability and quick learning are highly regarded qualities.

Should a Business Process Manager include certifications on their resume?

Including relevant certifications such as Lean Six Sigma certifications or Business Process Management (BPM) certifications can strengthen a Business Process Manager resume and demonstrate proficiency and commitment to continuous improvement.

For more inspiration, why not check out our free resource of job-focused resume examples?

Information Technology Director

When creating a resume for an Information Technology Director position in 2024, there are a few important factors to keep in mind regarding its length, design, and format. Follow these tips to ensure your resume stands out from the competition: Length: Keep your resume concise and focused, aiming for a maximum length of two pages. Recruiters and hiring managers have limited time to review each application, so it's essential to present your relevant information concisely. Design: Opt for a clean and professional design that is easy to read. Avoid using excessive colors, graphics, or unconventional fonts that may distract from the content. Utilize bullet points and headings to organize information and enhance readability. Format: Use a modern and standard resume format, such as reverse chronological or combination. These formats highlight your most recent and relevant experience first, making it easier for recruiters to assess your qualifications quickly. When crafting your Information Technology Director resume, be sure to include the following sections: Contact Information: Provide your name, phone number, email address, and LinkedIn profile URL at the top of your resume. Summary/Objective: Write a brief summary or objective statement that highlights your strengths, relevant experience, and career goals. Skills: Enumerate your technical skills and competencies that are relevant to the role. Mention both hard and soft skills, such as network administration, project management, leadership, and communication. Experience: This section is crucial for an Information Technology Director resume. Utilize the Context-Action-Result (CAR) framework to succinctly describe your experience. For example: Implemented a new IT infrastructure strategy (Context), resulting in a 30% reduction in system downtime (Result). Led a team of 20 developers (Context) to successfully launch a mobile application, increasing user engagement by 50% (Result). Revamped cybersecurity protocols (Context) to enhance data protection, reducing security breaches by 40% (Result). By using the CAR framework in your bullet points, you can convey your achievements and impact more effectively to potential employers. When creating a resume for an Information Technology Director role: Focus on a concise and well-organized format, keeping the resume to a maximum of two pages. Include the critical sections of Contact Information, Summary/Objective, Skills, and Experience. Utilize the Context-Action-Result framework when describing your experience to highlight your accomplishments and impact. By following these guidelines, you can create a standout resume that showcases your qualifications and increases your chances of landing your dream Information Technology Director role in 2024.

Quality Control Specialist

2024 is here, and if you are applying for a Quality Control Specialist job, it is crucial to create a resume that stands out from the competition. To ensure that your resume catches the attention of hiring managers, there are a few formatting guidelines you need to be aware of: Length: Keep your resume concise and focused. Stick to one or two pages, highlighting only the most relevant information. Design: Consider using a clean and professional design, with a modern touch. Choose a font that is easy to read and ensure proper spacing between sections. Format: Organize your resume using clear headings and subheadings. Use bullet points to highlight your skills, achievements, and experience. When crafting your resume for a Quality Control Specialist position, there are several sections you should include: Summary/Objective: Provide a concise overview of your skills and experience as a Quality Control Specialist. Tailor this section to align with the specific job requirements and emphasize your unique selling points. Skills: Highlight your technical and soft skills relevant to quality control. Include both hard skills such as statistical analysis and problem-solving, as well as soft skills like attention to detail and teamwork. Experience: Use the Context-Action-Result (CAR) framework to describe your previous experience. Start with the context or challenge you faced, explain the actions you took to address it, and highlight the results you achieved. Here are a few examples: Example bullet point: Context: Implemented a new quality control system to increase efficiency and reduce defects. Action: Developed and executed comprehensive quality control procedures, including regular inspections and audits. Result: Reduced defects by 20% and improved overall product quality, resulting in increased customer satisfaction. Example bullet point: Context: Identified a recurring quality issue in a production line. Action: Collaborated with cross-functional teams to investigate the root cause and develop corrective actions. Result: Reduced the occurrence of the quality issue by 50% and improved overall production efficiency. When creating a Quality Control Specialist resume in 2024: Pay attention to the format: Keep it concise, use a professional design, and organize it with clear headings and bullet points. Include essential sections: Summary/Objective, Skills, and Experience (using the CAR framework). Highlight your achievements: Use the CAR framework to emphasize your impact and results in previous roles. By following these guidelines and tailoring your resume to the specific job requirements, you can increase your chances of standing out as a Quality Control Specialist candidate in 2024.

Localization Translator

Length When creating a resume for a localization translator position in 2024, it's important to keep it concise. With the increased competition in the job market, hiring managers often receive a large number of resumes. Therefore, aim to limit your resume to one or two pages. Design While it's essential to include relevant information, the design of your resume should not be overlooked. Choose a clean and professional layout that is easy to read. Consider using a modern template or designing your own with HTML and CSS. Format Use a chronological format to highlight your experience and career progression. Start with your most recent role and work backwards. This format allows hiring managers to see your growth and development over time. Popular Sections Summary or Objective Statement: Provide a brief overview of your skills and experience. Work Experience: Detail your past roles and responsibilities as a localization translator. Education: Include your highest degree or relevant certifications. Skills: Highlight your language proficiency, translation software expertise, and any other relevant skills. Projects: Showcase any significant localization projects you have worked on. Optional but Impactful Sections Languages: List additional languages you are fluent in, even if they are not directly related to the job. This can be an asset in the localization field. Certifications: Include any relevant certifications, such as the Certified Localization Professional (CLP) designation. Volunteer Experience: If you have volunteered your translation services, include this to demonstrate your commitment to the field. Professional Associations: Mention any memberships in localization or translation associations, such as the Localization Industry Standards Association (LISA). The Context-Action-Result (CAR) framework is an effective way to showcase your experience as a localization translator. This framework allows you to provide specific examples of your achievements in a clear and structured manner. Here are some relevant examples of bullet points using the CAR framework: Context: Managed the localization of a software application for a global tech company. Action: Collaborated with a team of translators to ensure accurate and culturally appropriate translations. Result: Successfully delivered the localized software on time, leading to increased user satisfaction and market expansion. Context: Conducted thorough quality assurance checks on translated documents. Action: Developed and implemented a comprehensive quality control process to identify and correct any translation errors. Result: Improved the overall quality of translated content, resulting in higher client satisfaction and increased repeat business. To summarize, when creating a localization translator resume, remember: Keep your resume concise and limit it to one or two pages. Choose a clean and professional design that is easy to read. Use a chronological format to showcase your experience and career progression. Include popular sections such as summary/objective, work experience, education, skills, and projects. Consider optional but impactful sections like languages, certifications, volunteer experience, and professional associations. Use the Context-Action-Result (CAR) framework to effectively communicate your achievements. By following these guidelines, you can create a compelling localization translator resume that highlights your skills and experience, increasing your chances of landing an interview and securing your desired job.

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Business Process Manager Resume Examples

Are you looking for a way to stand out from the competition when you apply for a Business Process Manager role? If so, you’ll need to make sure your resume is top-notch. While the job of a Business Process Manager is to streamline and improve workflows, when it comes to creating your own resume, it can be confusing to know where to start. To help you write an effective resume for a Business Process Manager position, this guide will provide tips on what to include, common mistakes to avoid, and resume examples to give you a better idea of how to structure yours.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Business Process Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly experienced Business Process Manager with 10+ years of proven success in leading business process management initiatives to increase operational efficiency and reduce costs. A detail- oriented professional with a focus on continuous improvement and technological advancements, I have successfully designed and implemented high- performance business process management systems within various businesses and organizations. My core competencies include requirements gathering, process analysis, process improvement, workflow modeling and implementation, and change management.

Core Skills :

• Business Process Management
• Process Analysis & Improvement
• Requirements Gathering & Documentation
• Workflow Modeling & Implementation
• Change Management
• Data Analysis & Reporting
• KPI Management
• Project Management
• Stakeholder Management
• Process Automation

Professional Experience :

Business Process Manager, ABC Corporation, 2015- Present

• Defined, developed and implemented business process management systems and standards, ensuring compliance with corporate and legal requirements.
• Analyzed existing processes and identified areas for improvement, leveraging data and process analysis techniques.
• Developed and implemented process automation solutions to streamline business operations and reduce manual efforts.
• Maintained and monitored process KPIs, providing regular reports to senior management and stakeholders.
• Provided guidance and support to process improvement initiatives and change management projects.

Business Process Analyst, XYZ Company, 2012- 2015

• Conducted comprehensive process analysis and identified areas of improvement.
• Developed and implemented process re- engineering solutions to maximize operational efficiency.
• Gathered and documented business requirements from stakeholders and developed workflow models.
• Created comprehensive process improvement plans and roadmaps for the company.
• Developed and implemented metrics and KPI monitoring systems to facilitate process management.

Education :

Bachelor of Science in Business Administration, University of California, 2008- 2012

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Business Process Manager Resume with No Experience

Highly motivated and results- driven Business Process Manager with no experience seeking a position where I can put my knowledge and expertise to use. Well- versed in process management, business operations, and analytics. A team player with strong communication, problem- solving, and organizational skills.

• Process modeling
• Business operations management
• Analytical skills
• Project management
• Organizational skills
• Communication
• Problem- solving

Responsibilities

• Developing, implementing, and managing business processes and procedures.
• Analyzing existing processes and finding ways to improve them.
• Monitoring processes and ensuring they are efficient and effective.
• Identifying areas of improvement and proposing solutions.
• Developing process models and diagrams.
• Creating and maintaining process documentation.
• Training team members on new processes and procedures.
• Coordinating with stakeholders to ensure process objectives are met.
• Collaborating with other departments to develop and implement process changes.

Experience 0 Years

Level Junior

Education Bachelor’s

Business Process Manager Resume with 2 Years of Experience

A highly motivated Business Process Manager with 2 years of experience managing and developing business processes, providing conducting analytics and strategic guidance, and building relationships with business stakeholders. Possesses a deep understanding of business intelligence systems, data visualization, and process improvement methodologies, and is experienced in leading cross- functional teams.

• Data Visualization and Analysis
• Business Intelligence Systems
• Process Improvement Methodologies
• Cross- Functional Team Leadership
• Stakeholder Relationship Management

Responsibilities :

• Developed business process management system and methodology to improve operational efficiency and streamline processes.
• Analyzed and reported on existing processes, identified areas for improvement, and developed strategies for process improvement.
• Identified and implemented data visualization techniques to help stakeholders and executives make better- informed decisions.
• Provided training and support to business stakeholders, ensuring they are comfortable and competent with the new systems and processes.
• Collaborated with cross- functional teams to develop and implement process improvement initiatives.
• Developed relationships with internal and external stakeholders to ensure smooth and successful implementation of new processes.

Experience 2+ Years

Business Process Manager Resume with 5 Years of Experience

A highly experienced Business Process Manager with 5 years of experience in overseeing the efficient running of business processes and developing solutions to improve them. Demonstrated ability to analyze processes, identify areas for improvement, and successfully implement new ideas to streamline processes and maximize efficiency. Adept at motivating and leading teams and maintaining a positive work environment.

• Process Improvement
• Process Analysis
• Team Leadership
• Strategic Planning
• Quality Assurance
• Problem Solving
• Process Design
• Business Processes
• Process Documentation
• Process Change Management
• Developed and implemented process improvement initiatives to enhance existing processes and create new processes for improved efficiency.
• Presented process improvement plans and results to stakeholders, management, and executives.
• Conducted process analysis to identify bottlenecks and areas for improvement.
• Coordinated and led project teams to ensure successful completion of projects.
• Managed the design and development of processes, tools, and templates.
• Developed procedures to document and improve processes.
• Ensured process compliance through regular audits and review.
• Analyzed customer feedback and performance data to identify opportunities for improvement.
• Developed and managed plans for process change management.
• Developed and implemented strategic plans to meet business objectives.
• Trained and mentored team members to ensure they were performing to the highest standards.

Experience 5+ Years

Level Senior

Business Process Manager Resume with 7 Years of Experience

A highly accomplished Business Process Manager with 7 years of experience in leading and managing business process improvement initiatives and providing process analysis, design, and implementation solutions. Proven track record of identifying and solving complex business problems through process re- engineering and implementation of automation solutions. Expertise in leading process- focused projects, conducting process analysis and improvement initiatives, and driving process excellence initiatives.

• Business Process Re- engineering
• Process Mapping
• Business Analysis
• Business Process Modeling
• Data Analysis
• Developed and implemented solutions to optimize business processes and generate operational efficiencies
• Conducted process analysis, process mapping, and process re- engineering initiatives
• Analyzed and evaluated existing processes, identified any gaps and provided recommendations for improvements
• Developed and implemented automation solutions to streamline and optimize business processes
• Defined business processes and implemented standard methodologies to ensure process optimization
• Designed and implemented process models to support strategic objectives and initiatives
• Prepared process documentation and process user guides in order to ensure effective communication of business process requirements
• Developed and implemented process improvement initiatives to ensure compliance with industry best practices
• Provided timely and accurate updates and presentations to senior management on process improvement initiatives
• Managed and directed process- focused projects and initiatives, ensuring adherence to project timelines and budgets

Experience 7+ Years

Business Process Manager Resume with 10 Years of Experience

Experienced Business Process Manager with 10+ years of experience in operations, performance analysis, and process optimization. Proven track record of increasing efficiency and profitability through the implementation of innovative process design and advanced technology solutions. Successful in developing and managing high- performing teams, driving organizational objectives, and creating stakeholder value. Able to effectively analyze processes and design, implement, and monitor solutions for long- term success.

• Process Design and Analysis
• Performance Measurement and Improvement
• Team Leadership and Management
• Regulatory Compliance
• Stakeholder Engagement
• Cost Reduction
• Analyzed processes and identified gaps and inefficiencies, presenting strategies to improve process performance and reduce costs.
• Developed process management solutions and best practices to ensure successful implementation and adoption.
• Managed a team of process analysts and provided guidance to ensure all goals were met in a timely and efficient manner.
• Reviewed and updated process documentation to ensure accuracy and compliance with applicable regulations.
• Identified opportunities to streamline operations and implement process automation solutions.
• Collaborated with stakeholders to understand their needs and develop solutions that met their requirements.
• Monitored process performance and provided data- driven recommendations for process improvement.
• Conducted regular reviews of team progress and performance to ensure delivery of desired results.

Experience 10+ Years

Level Senior Manager

Education Master’s

Business Process Manager Resume with 15 Years of Experience

A seasoned business process manager with 15 years of experience in driving process improvement and operational excellence initiatives. Proven track record of developing, documenting and implementing business process reengineering and improvement programs to ensure organizational efficiency and growth objectives. Expertise in the development of process and workflow documentation and the use of Lean Six Sigma and other process improvement methodologies to optimize business operations and systems.

• Business Process Reengineering
• Six Sigma Methodology
• Operational Efficiency
• Data Analysis and Reporting
• Developed and implemented process improvement and reengineering strategies, initiatives and models to ensure organizational efficiency
• Developed and maintained process and workflow documentation
• Applied Lean Six Sigma and other process improvement methodologies to optimize business operations and systems
• Analyzed data to measure and report process improvements
• Managed and tracked process improvement projects to completion
• Implemented and maintained performance standards to ensure organizational goals and objectives were met
• Collaborated with cross- functional teams to develop, refine and monitor business processes
• Provided training and guidance to staff on process improvement and reengineering methods

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Business Process Manager resume?

A Business Process Manager resume should be well written and include information that is relevant to the job you are applying for. Below are some key points to include in your Business Process Manager resume.

• Previous professional experience in business process management: This should include any experience you have in overseeing the design, implementation, and/or management of business processes.
• Expertise in project management: A Business Process Manager should be proficient in project management and be able to manage multiple projects simultaneously.
• Knowledge of various business tools and software: You should be able to demonstrate expertise in various software tools used for business process management, such as ERP systems, data analysis tools, and other business management tools.
• An understanding of process improvement techniques: You should be knowledgeable about various process improvement techniques and be able to explain how you have used them in the past. This includes Six Sigma, Lean, and Kaizen.
• Strong communication and interpersonal skills: A Business Process Manager is often responsible for liaising with other departments and stakeholders, so you should demonstrate strong communication and interpersonal skills.
• Problem-solving and analytical skills: As a Business Process Manager, you should be able to identify business process issues and develop solutions to improve them. Being able to think analytically and solve complex problems is essential.

What is a good summary for a Business Process Manager resume?

A Business Process Manager resume should highlight the individual’s ability to successfully manage the business processes of a company, including the development, implementation, and evaluation of new processes. It should also highlight the individual’s knowledge of process improvement, quality assurance, and cost reduction. The resume should also emphasize the individual’s expertise in leading cross-functional teams, as well as their strong leadership and communication skills. Additionally, it should demonstrate the individual’s ability to identify opportunities for improvement and develop practical solutions to enhance the efficiency of the business processes. Finally, the resume should highlight any IT or project management certifications or qualifications that the individual holds.

What is a good objective for a Business Process Manager resume?

A Business Process Manager is responsible for the optimization of a company’s processes and operations. They must have excellent organizational skills, a keen eye for detail, and a firm understanding of the company’s business objectives. A good objective for a Business Process Manager resume should highlight these skills and strengths.

• To utilize my expertise in process management and optimization to improve efficiency and productivity within a business.
• To develop and implement successful process management strategies to ensure the successful completion of projects on time and within budget.
• To identify areas of improvement within existing processes and develop solutions to address any issues.
• To continually monitor and improve processes through ongoing analysis and feedback.
• To lead cross-functional teams to ensure the successful delivery of projects.
• To collaborate with stakeholders to determine objectives, ensure the successful execution of projects, and ensure the successful adoption of process changes.

How do you list Business Process Manager skills on a resume?

Having the right skills and qualifications on your resume is essential to stand out in an increasingly competitive job market. As a Business Process Manager, you will need to be able to demonstrate your technical and problem-solving skills as well as your expertise in the business process. Here are some of the key skills you should consider including on your resume:

• Project management: Demonstrate your ability to coordinate, manage and successfully complete projects in a timely manner.
• Business process analysis: Show your experience analyzing business processes and designing solutions to maximize efficiency and reduce costs.
• Process optimization: Outline your experience with identifying process inefficiencies and developing strategies to optimize processes.
• Risk management: Demonstrate your ability to identify, assess and mitigate risk by implementing preventative measures.
• Process documentation: Show your experience with creating detailed process documentation and procedures.
• Stakeholder management: Demonstrate your ability to manage expectations, build relationships and ensure stakeholders are informed of progress.
• Communication: Outline your experience communicating effectively with stakeholders and executives.
• Leadership: Showcase your ability to lead a team and motivate its members to achieve goals.
• Data analysis: Describe your experience with analyzing data to identify trends and draw meaningful conclusions.
• Problem solving: Demonstrate your experience troubleshooting complex problems and finding creative solutions.

What skills should I put on my resume for Business Process Manager?

When applying for a job as a Business Process Manager, it is important to highlight the right skills on your resume to demonstrate your expertise in this area. Here are some of the skills employers are likely to be looking for in a Business Process Manager:

• Knowledge of Business Process Management processes, principles, and best practices: A successful Business Process Manager should have a deep understanding of the essential principles, processes, and best practices of Business Process Management.
• Analytical and problem-solving skills: The ability to analyze processes and identify areas for improvement is a must for any Business Process Manager. They should be able to accurately diagnose problems and come up with effective solutions.
• Project management experience: A successful Business Process Manager should have the ability to plan, organize, and manage projects in a timely and efficient manner.
• Excellent communication skills: Business Process Managers should have the ability to communicate effectively with all stakeholders, including clients, employees, and senior management.
• Technical proficiency: A successful Business Process Manager should be comfortable working with different software and tools to help manage business processes.
• Ability to work independently: A successful Business Process Manager should be able to work independently and take initiative when necessary.

These are just some of the skills employers are likely to be looking for in a Business Process Manager. If you’re applying for such a position, make sure you highlight these skills on your resume to demonstrate your expertise in this area.

Key takeaways for an Business Process Manager resume

When writing your resume as a Business Process Manager, there are a few key takeaways that should be included in order to highlight your qualifications and experience.

• First, it is important to demonstrate your knowledge of process improvement techniques and methodologies. This can include outlining your experience with Six Sigma, Kaizen, Lean Manufacturing, or other proven business processes. It is also helpful to list out specific areas where you have successfully implemented process improvements, such as increasing efficiency, reducing costs, and improving customer satisfaction.
• Second, you should emphasize your problem-solving skills and ability to think critically. Being able to troubleshoot complex problems and devise innovative solutions to challenging business problems is essential for Business Process Managers.
• Third, you should highlight your project management skills. Business Process Managers must be able to coordinate cross-functional teams, manage timelines and budgets, and track metrics.
• Finally, having a strong understanding of data analysis and analytics is key. Being able to interpret data and identify trends can help you optimize processes to achieve desired results.

By including these key takeaways in your resume, you will be able to demonstrate your qualifications and experience as a Business Process Manager.

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• • Mentored a team of 15 technicians, increasing their productivity by 20% through targeted training and development initiatives.
• • Spearheaded a first-pass yield improvement project resulting in a 10% reduction in scrap rates, simultaneously enhancing product quality and customer satisfaction.
• • Developed a comprehensive competency matrix for the process technician team, significantly improving skillsets and promoting internal growth.
• • Successfully managed multiple projects correlating with engineering teams, leading to a sustained increase in production efficiency by 25%.
• • Synchronized operations with aggressive department goals by deploying lean manufacturing techniques, reducing production time by 15%.
• • Implemented robust EHS protocols, decreasing workplace incidents by 30% and cultivating a strong safety culture.
• • Directed a team of 10 in overhauling the production line layout, augmenting throughput by 20%.
• • Led the integration of analytical software, which streamlined data collection processes and improved production performance metrics visibility.
• • Championed the reduction of operational expenses by analyzing and optimizing workflows, saving the company $200,000 annually.
• • Collaborated intensively with the engineering department to troubleshoot and rectify process deviations, upholding stringent quality standards.
• • Conceived and executed a training program for new hires, reducing the onboarding period by 30%, while ensuring adherence to company policies.
• • Managed day-to-day operations for a 20-member manufacturing team, achieving a 95% team efficiency rate.
• • Introduced a KPI tracking system boosting overall equipment effectiveness (OEE) by 12%.
• • Triggered a 5% decrease in operational costs by optimizing supply chain logistics and inventory management.
• • Led quality improvement initiatives, ensuring a consistent 99% adherence to compliance regulations

3 Process Manager Resume Examples & Guide for 2024

Your process manager resume must demonstrate your ability to streamline operations. Highlight quantifiable achievements in workflow optimization. Ensure your resume clearly showcases your expertise in process analysis and implementation. Articulate your skills in project management and process improvement methodologies.

Resume Guide

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Resume Experience

Skills on Resume

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Additional Resume Sections

Key Takeaways

Business Process Manager

Process engineer.

As a process manager, effectively showcasing your ability to streamline workflows and enhance efficiency can be a daunting resume challenge. Our guide is tailored to help you highlight your strategic planning skills, ensuring your experience in optimizing operations shines through to potential employers.

• Apply best practices from professional resumes to spotlight your application;
• Quantify your professional experience with achievements, career highlights, projects, and more;
• Write an eye-catching process manager resume top one-third with your header, summary/objective, and skills section;
• Fill in the gaps of your experience with extracurricular, education, and more vital resume sections.

We've selected, especially for you, some of our most relevant process manager resume guides. Getting you from thinking about your next career move to landing your dream job.

• Clinical Project Manager Resume Example
• Pmo Manager Resume Example
• Pmo Director Resume Example
• Implementation Project Manager Resume Example
• Construction Project Manager Resume Example
• Healthcare Project Manager Resume Example
• Six Sigma Resume Example
• Principal Program Manager Resume Example
• Education Program Manager Resume Example
• Principal Product Manager Resume Example

Optimize your process manager resume format to pass the recruiters' assessment

What recruiters are looking for is systematised content that is clear and coherent. Thus, your process manager resume needs to answer requirements and why you're the best candidate for the role from the get-go.

• Sorting your experience in the reverse chronological order - starting with your most recent and relevant roles. This is an excellent choice for more experienced professionals;
• Writing your contact information (e.g. personal phone number and email address ) and your portfolio or LinkedIn link in your process manager resume header. If you're wondering to include a photo or not, always make sure that it's appropriate for the country you're applying in;
• Use the basic, most important process manager resume sections - your experience, education, summary, etc. Use your resume's real estate wisely to tell a compelling, professional story and match job description's keywords;
• Don't go overboard with the length of your resume. One page is absolutely fine if you happen to have under a decade of relevant experience.

Are you still wondering if you should submit your process manager resume in PDF or Word format ? The PDF has a few more advantages, as it doesn't change the format and the text can't be altered upon application.

Format matters most when your process manager resume is assessed by the Applicant Tracker System (or the ATS).

The ATS parses resumes, looking for specific keywords, skills or experience that match the job description.

P.S. We recently did a study on how the ATS works and were able to demystify three of the biggest misconceptions about how it assesses candidate resumes.

To pass the ATS evaluation, select any of the serif or sans-serif fonts. Popular choices that would help your process manager resume stand out include Raleway, Exo 2, Montserrat, etc.

Most traditionalists go for Arial or Times New Roman, but it's often the case that many candidates choose these fonts, and you'd thus lose points on the uniqueness front.

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The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Traditional sections, appreciated by recruiters, for your process manager resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the process manager role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Demonstrated experience in process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Proven track record of managing and optimizing business processes to increase efficiency and reduce costs.
• Strong understanding of workflow and supply chain management within the relevant industry.
• Expertise in utilizing process mapping and analysis tools to identify areas for improvement.
• Leadership and project management skills, with the ability to lead cross-functional teams and manage multiple projects simultaneously.

Defining your professional expertise in your process manager resume work experience section

The work experience section, often the most detailed part of your resume , is where you discuss your past roles and achievements. To effectively list your experience, consider these four key tips:

• Align your expertise with the job requirements. It's vital to integrate keywords matching the job criteria to pass initial assessments;
• Show, don’t just tell. Quantify your responsibilities by stating your actual achievements in previous roles;
• Include measurable metrics. For instance, how did your performance impact the annual ROI?
• Highlight crucial industry skills. Mention both technological knowledge and interpersonal skills in this section.

These guidelines will help you craft an impressive process manager resume work experience section that is bound to catch recruiters' attention.

• Spearheaded a process optimization initiative for manufacturing workflows, reducing production cycle time by 20% while maintaining quality standards.
• Implemented a continuous improvement program, utilizing Lean methodologies, that resulted in a 15% cost reduction in supply chain management.
• Established a cross-functional team that improved product time-to-market by 25%, enhancing competitiveness in a rapidly evolving industry.
• Designed and enforced rigorous process control measures that increased overall system reliability by 30% in high-volume production environments.
• Led the integration of a new ERP system, streamlining operational procedures and providing real-time analytics for management decision-making.
• Coordinated with R&D and production teams to introduce three new products to the market, aligning with the company's strategic expansion goals.
• Introduced an advanced process simulation tool, optimizing the plant's throughput by 18% while adhering to environmental compliance regulations.
• Developed a comprehensive risk management plan that reduced downtime by proactively identifying potential system bottlenecks.
• Launched a talent development program to upskill employees on process management, leading to a 50% increase in team efficiency and process adoption.
• Orchestrated a major digital transformation project, which automated critical processes and yielded a 40% increase in operational efficiency.
• Drove a company-wide initiative to adopt sustainable manufacturing practices, reducing waste and saving approximately $500,000 annually.
• Cultivated strategic partnerships with technology providers to keep the company at the forefront of process management innovation.
• Led a cross-departmental task force that achieved a dramatic 35% reduction in process variance, significantly improving product consistency.
• Successfully managed the rollout of a new compliance framework across all process units, ensuring adherence to ISO 9001 standards.
• Championed the adoption of agile methodologies in process development, leading to a more responsive and flexible production environment.
• Engineered a company-wide lean transformation program that saved $1.2 million in the first year through waste elimination and process standardization.
• Deployed an innovative quality assurance protocol that reduced customer complaints by 50% within 6 months of implementation.
• Guided the development and launch of a proprietary process analytics software that improved predictive maintenance capabilities.
• Directed the development of a scalable process architecture, accommodating a 60% increase in production demand without compromising on quality.
• Managed process re-engineering projects that resulted in a 45% improvement in cross-departmental workflow efficiency.
• Pioneered the implementation of AI-driven process tools, dramatically decreasing manual interventions and error rates by 70%.
• Crafted and executed a strategic process roadmap, which led to the successful certification of the company's first ISO 14001 for environmental management systems.
• Negotiated with external suppliers to optimize raw material delivery, achieving a 20% improvement in inventory turnover.
• Introduced a custom metrics dashboard to monitor process KPIs, improving decision-making speed by 35% for process-related investments.

Quantifying impact on your resume

• Include the percentage by which you increased process efficiency, demonstrating your ability to improve operations.
• List the dollar amount of cost savings achieved through process optimization, emphasizing your contribution to profitability.
• Mention the number of projects managed simultaneously, showcasing your multitasking and organizational skills.
• Detail the scale of teams you've supervised, reflecting your leadership and management capacity.
• Quantify improvements in production or service delivery times, highlighting your effectiveness in enhancing performance.
• Specify the volume of transactions or operations overseen, illustrating your experience with large-scale processes.
• Indicate the number of process audits conducted and any compliance improvements made, underlining your attention to quality and standards.
• Present the growth in customer satisfaction scores due to process changes, proving your focus on customer experience and service excellence.

Action verbs for your process manager resume

What can candidates do about their resume, if they have no experience

Job requirements can sometimes be answered by other elements you could make more prominent in your process manager resume.

Thus, you'd be substituting your lack of experience with your relevant:

• Education with details of skills you've obtained that align with the job
• Internships and short-term jobs that are once more dedicated to putting your expertise in the spotlight
• Skills section answering basic and - potentially - more specific job qualifications
• Strengths or accomplishments to show the unique value you present, even as a candidate with less or no professional experience in the industry.

Recommended reads:

• Should You Include Eagle Scout On Your Resume?
• Should I Put In An Incomplete Degree On A Resume?

Listing your relevant degrees or certificates on your process manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your process manager resume:

Process Improvement

Project Management

Lean Management

Workflow Analysis

Business Process Modeling

Quality Assurance

Data Analysis

Risk Management

ERP Systems

Problem-Solving

Communication

Attention to Detail

Adaptability

Time Management

Decision Making

Strategic Thinking

Conflict Resolution

Qualifying your relevant certifications and education on your process manager resume

In recent times, employers have started to favor more and more candidates who have the "right" skill alignment, instead of the "right" education.

But this doesn't mean that recruiters don't care about your certifications .

Dedicate some space on your resume to list degrees and certificates by:

• Including start and end dates to show your time dedication to the industry
• Adding credibility with the institutions' names
• Prioritizing your latest certificates towards the top, hinting at the fact that you're always staying on top of innovations
• If you decide on providing further information, focus on the actual outcomes of your education: the skills you've obtained

If you happen to have a degree or certificate that is irrelevant to the job, you may leave it out.

Some of the most popular certificates for your resume include:

The top 5 certifications for your process manager resume:

• Certified Business Process Associate (CBPA) - Association of Business Process Management Professionals (ABPMP)
• Certified Business Process Professional (CBPP) - Association of Business Process Management Professionals (ABPMP)
• Project Management Professional (PMP) - Project Management Institute (PMI)
• Lean Six Sigma Green Belt (LSSGB) - IASSC or ASQ
• Business Process Model and Notation (BPMN) - Object Management Group (OMG)

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

• How to Put Cum Laude on Your Resume
• How to List a Major & Minor on Your Resume (with Examples)

Your process manager resume top one third: choosing between a resume summary or an objective

The top third of your resume is crucial, as recruiters might focus only on this section rather than reading the entire document. Therefore, it's important to carefully decide whether to include a resume summary or an objective.

• The resume summary encapsulates your most significant experiences, key achievements, and skills in the field. Ideal for candidates with substantial relevant experience, the summary previews what recruiters will find in the rest of your resume.
• The resume objective outlines your professional aspirations. It describes your career goals for the coming years and how you envision your role evolving in the prospective company. The resume objective is suitable if you have less professional experience and wish to emphasize various soft skills such as motivation, vision, and planning.

Explore some of the best examples of resume summaries and objectives from real-life professional resumes in the industry.

Resume summaries for a process manager job

• With over 10 years of experience in manufacturing process management, a skilled expert boasting a rich history of streamlining operations for a Fortune 500 company. Spearheaded a productivity increase of 30% through the implementation of Lean Six Sigma methodologies. Proficient in process mapping, performance metrics, and workflow optimization.
• Dynamic professional with 12 years in financial process management, adept at transforming underperforming systems into models of efficiency. Cultivated a responsive team culture, reducing project turnaround time by 25% and consistently exceeding KPIs. Mastery of risk management and regulatory compliance, paired with a passion for harnessing technology to elevate operational success.
• Innovative career switch from software development to process management, bringing a unique perspective and 8 years of tech industry insights. Played a pivotal role in reducing code deployment errors by 40% through rigorous process refinement. Eager to leverage extensive problem-solving skills and a keen eye for automation to enhance process efficiency in a new sector.
• Transitioning from a successful 7-year career in hospitality management to process management, armed with a solid track record of enhancing guest satisfaction scores by 20% through strategic process innovation. Adept at team leadership, customer service excellence, and workflow improvements, ready to transfer these skills to make an impactful contribution in a complex, fast-paced environment.
• Eager to bring a fresh outlook to process management with a strong foundation in academic research and a recent Master's degree in Business Analytics. Committed to utilizing data-driven techniques to dissect and improve processes. Determined to apply analytical prowess and collaborative energy to support team success and drive operational excellence.
• As a recent Industrial Engineering graduate, I am intent on leveraging my academic knowledge of systems optimization and internship experience to contribute meaningfully to process enhancement initiatives. Zealous about applying strategic planning, time management, and efficiency tactics learned to deliver tangible improvements in a real-world corporate setting.

Miscellaneous process manager resume sections for a more personalized approach

Your process manager resume can reflect even more upon your personality and best qualities - that is if you decide on including a couple of additional resume sections to support your application.

Some of the best-accepted industry-wide choices include the:

• Resume projects - getting into the outcomes of your most important work, so far;
• Languages on your resume - detailing your proficiency level;
• Special recognitions - dedicated to your most prominent industry awards;
• Hobbies and interests - defining how you spend your free time.

Key takeaways

We've reached the end of our process manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your process manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Process Manager resume examples

Explore additional process manager resume samples and guides and see what works for your level of experience or role.

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Business Process Specialist Resume Examples: Proven To Get You Hired In 2024

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• Business Process Specialist
• Business Process Consultant
• Business Process Engineer

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Business Process Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., business process specialist resume sample.

Business process specialists are one of the most versatile professionals in this industry. These workers manage their tasks in various departments simultaneously. In most cases, you can find business process specialists in marketing, accounting, sales, and supplier departments. The role consists of verifying that financial resources have an efficient administration during every process. In addition, these employees can identify errors in production and promote appropriate and budget-friendly solutions. Critical thinking, business management, and math are top-rated skills for this job. Companies also hire business process specialists to reduce unnecessary expenses and apply program management software to automate more activities.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your business process specialist resume in 2024,    show the step by step of your most recent projects.

Companies look for candidates who provide the best methods to generate more money. If you want your resume to be worthwhile to any employer, describe your previous projects step by step. Start from scratch and explain all the tools you used to achieve the company's business goals.

   Add Project Management or Data Analytics certificates

External education is a great resource to improve your resume. The current market for business process specialists requires additional skills to complement all activities in this job. Project/program management, data science, and data analytics courses can help you optimize your professional performance and become an overqualified worker.

Business Process Consultant Resume Sample

Business process engineer resume sample.

We spoke with hiring managers at companies like Accenture, Deloitte, and IBM to understand what they look for in Business Process Specialist resumes. They consistently mentioned the following tips as being critical to standing out and getting hired. If you're applying for a Business Process Specialist role, make sure your resume follows this expert advice to improve your chances of landing interviews.

   Highlight your process improvement experience

Companies hire Business Process Specialists to analyze and improve their processes. Your resume should emphasize your experience doing exactly that. Instead of simply listing your responsibilities, focus on the process improvements you drove and the impact you had.

Contrast the difference between a resume that says:

• Responsible for documenting and analyzing business processes
• Participated in process improvement projects

With one that quantifies the impact like this:

• Led 5 process improvement projects, identifying inefficiencies and implementing solutions that reduced cycle times by 25% and costs by $500K annually
• Analyzed order-to-cash process and recommended changes that improved on-time delivery from 85% to 98%

   Demonstrate your business and technical skills

Effective Business Process Specialists need a blend of business acumen and technical skills. Hiring managers look for evidence of both on your resume.

On the business side, highlight your experience:

• Collaborating with cross-functional teams including Sales, Operations, Finance, and IT
• Presenting process improvement recommendations to leadership
• Measuring and reporting on process KPIs like cycle time, quality, and cost

On the technical side, call out your proficiency with:

• Process mapping and modeling tools like Visio and Lucidchart
• Lean Six Sigma and other process improvement methodologies
• ERP and CRM systems like SAP, Oracle, and Salesforce

   Tailor your resume to the specific role

While Business Process Specialist roles share common themes, the exact responsibilities and requirements can vary significantly based on the company and industry. A manufacturing company may prioritize lean and six sigma experience, while a software company may emphasize agile methodologies and SQL skills.

Review the job description carefully and make sure your resume highlights your most relevant experience for that specific role. For example, if the job emphasizes process documentation, your resume could say:

• Created and maintained process documentation for 20+ core business processes using Visio and Confluence
• Developed training materials and job aids to drive process adoption across the 500-person organization

   Show progression, advancement and leadership

Hiring managers prefer candidates who have progressed in their career and taken on more responsibility over time. Your resume should tell that story.

For example, perhaps earlier in your career you were an individual contributor focused on analyzing and documenting processes. Over time, you may have advanced to:

• Leading process improvement projects end-to-end
• Training and mentoring junior business analysts
• Presenting insights and recommendations to senior leadership
• Owning relationships with key stakeholders across the organization

Structuring your resume to show this progression and highlight your increasing leadership abilities will help you stand out from other applicants.

   Quantify your impact where possible

Numbers jump off the page and are a powerful way to demonstrate your impact. Wherever possible, include metrics to show the results you achieved.

For example, instead of saying:

• Analyzed the accounts payable process and recommended improvements

Quantify it like this:

• Analyzed accounts payable process and implemented automation solutions that reduced manual effort by 500 hours annually and improved invoice processing time from 10 days to 3 days

Other examples of metrics to include:

• Cost savings generated (in dollars or percentage)
• Cycle time reductions (in hours, days, percentage)
• Error rate reductions
• Revenue or margin improvements
• User/customer satisfaction increases

   Showcase certifications and training

Certifications and training in process improvement methodologies can give you a significant advantage in your job search. If you have them, showcase them prominently on your resume.

Some of the most valuable certifications for Business Process Specialists include:

• Lean Six Sigma (Yellow Belt, Green Belt, Black Belt)
• ITIL (Foundation, Practitioner, Intermediate, Expert, Master)
• Certified Business Analysis Professional (CBAP)
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM)

List your certifications in a separate 'Certifications' section on your resume. Include the full certification name, awarding body, and date received. If you have multiple certifications, consider listing them near the top of your resume to ensure they are seen.

Writing Your Business Process Specialist Resume: Section By Section

  summary.

A resume summary is an optional section that highlights your most relevant skills and experiences at the top of your resume. While not required, a well-written summary can help provide context for your application and emphasize key qualifications that may not be immediately obvious from your work history alone.

This is especially useful if you're changing careers or have a diverse background that doesn't perfectly align with the Business Process Specialist role. However, keep your summary concise - aim for a short paragraph rather than a lengthy description. And avoid using an objective statement, as employers are more interested in what you can offer them than your personal career goals.

To learn how to write an effective resume summary for your Business Process Specialist resume, or figure out if you need one, please read Business Process Specialist Resume Summary Examples , or Business Process Specialist Resume Objective Examples .

1. Highlight process improvement expertise

When crafting your Business Process Specialist resume summary, focus on your experience driving process improvements and optimizations. Hiring managers want to see evidence of your ability to analyze current processes, identify inefficiencies, and implement solutions.

Rather than simply listing soft skills like 'problem-solver' or 'analytical thinker', share a concrete example of how you leveraged those abilities to make an impact:

• Business Process Specialist with 5+ years of experience streamlining operational workflows. Implemented Lean Six Sigma methodologies to reduce defect rate by 15% and improve cycle time by 20%.

Compare this to a more generic, less compelling summary:

• Experienced Business Process Specialist with strong problem-solving and analytical skills. Proven track record of process improvements.

2. Tailor to the specific role and company

While it's important to showcase your overall process improvement qualifications, you'll make a stronger impact by tailoring your summary to the specific Business Process Specialist role and organization you're applying to. Review the job description carefully and mirror the language and priorities mentioned.

For example, if the job posting emphasizes experience with certain methodologies, tools, or KPIs, weave those specifics into your summary:

Certified Lean Six Sigma Black Belt with 7+ years of experience leading cross-functional business process transformations. Proven success leveraging Agile and Scrum frameworks to drive continuous improvement and cost savings. Reduced COGS by 10% and improved OEE by 12%.

On the other hand, a summary that reads like it could apply to any generic Business Process Specialist role is a missed opportunity:

Results-driven Business Process Specialist with a track record of driving efficiency and continuous improvement. Skilled in process mapping, gap analysis, and change management.

  Experience

The work experience section is the most important part of your business process specialist resume. It's where you show hiring managers how you've applied your skills and knowledge to drive results in your previous roles. To make this section stand out, focus on highlighting your most relevant and impactful experiences that demonstrate your ability to optimize business processes, implement solutions, and deliver measurable outcomes.

1. Showcase process improvement initiatives

Hiring managers want to see how you've improved processes in your previous roles. Highlight specific initiatives you've led or contributed to that resulted in increased efficiency, cost savings, or other tangible benefits.

Here are some examples:

• Implemented Lean Six Sigma methodology to streamline order fulfillment process, reducing cycle time by 25% and increasing on-time delivery rate from 85% to 98%
• Conducted comprehensive analysis of accounts payable process, identifying bottlenecks and implementing automation solutions that reduced manual effort by 40% and improved invoice processing accuracy to 99.5%

2. Highlight relevant tools and technologies

Business process specialists often use various tools and technologies to analyze, design, and optimize processes. Showcase your proficiency in relevant tools to demonstrate your technical skills and ability to leverage technology for process improvement.

Some examples of tools to highlight:

• Process mapping software (e.g., Visio, Lucidchart)
• Business process management (BPM) platforms (e.g., Appian, Pega)
• Data analysis and visualization tools (e.g., Tableau, Power BI)
• Project management software (e.g., Jira, Asana)

When mentioning tools, provide context on how you used them to drive results. For example:

Utilized Visio to create detailed process maps and swim lane diagrams, facilitating cross-functional collaboration and identifying opportunities for process optimization that led to a 15% reduction in cycle time.

3. Use strong action verbs

When describing your work experience, use strong action verbs to convey your impact and leadership. Avoid generic phrases like "responsible for" or "participated in." Instead, use powerful verbs that showcase your abilities.

Examples of strong action verbs for business process specialists:

• Streamlined
• Implemented
• Facilitated
• Collaborated

Here's an example of how to incorporate action verbs effectively:

• Responsible for improving the invoice processing procedure
• Designed and implemented a streamlined invoice processing procedure, reducing average processing time from 7 days to 2 days and increasing vendor satisfaction scores by 30%

4. Demonstrate cross-functional collaboration

Business process specialists often work with stakeholders across various departments to understand their needs, gather requirements, and implement process improvements. Highlight experiences that demonstrate your ability to collaborate effectively with cross-functional teams.

For example:

Collaborated with sales, marketing, and customer service teams to design and implement a new lead management process, resulting in a 20% increase in lead conversion rate and a 15% improvement in customer satisfaction scores.

When describing cross-functional collaboration, emphasize your communication, facilitation, and leadership skills. Show how you were able to bring together diverse perspectives, build consensus, and drive results through effective teamwork.

  Education

The education section of your business process specialist resume should be concise yet impactful. It's an opportunity to showcase your relevant academic background and any specialized training or certifications you've earned. Here are some key tips to keep in mind as you craft this section:

1. List your degrees in reverse chronological order

Start with your most recent or highest level of education and work backwards. For each degree, include:

• Name of the institution
• Location of the institution
• Degree earned
• Field of study
• Graduation year

Here's an example:

Master of Business Administration (MBA) University of California, Berkeley - Berkeley, CA 2018

2. Highlight relevant coursework for recent graduates

If you're a recent graduate without much work experience, you can bolster your education section by listing relevant coursework. This shows employers you have the foundational knowledge for the role. For example:

Bachelor of Science in Business Administration University of Texas at Austin - Austin, TX 2022 Relevant Coursework: Operations Management, Process Improvement Methodologies, Data Analysis for Business

However, if you have several years of work experience, it's best to omit coursework and focus on your professional achievements instead.

3. Include impactful certifications and training

Certifications and specialized training show your commitment to professional development and can set you apart from other candidates. Some certifications to consider for a business process specialist:

• Certified Business Process Associate (CBPA)
• Lean Six Sigma Green Belt or Black Belt

List certifications like this:

Lean Six Sigma Green Belt Certification International Association for Six Sigma Certification, 2020

4. Keep it concise for senior-level roles

If you're a seasoned business process specialist, your work experience should be the star of your resume. Keep your education section brief, especially if your degrees were earned more than 10-15 years ago.

A senior-level education section might look like:

MBA, Operations Management - Columbia University BS, Business Administration - New York University

In contrast, here's an example of what not to include:

Master of Business Administration Columbia University - New York, NY Graduated: 1995 Relevant Coursework: Operations Management, Supply Chain Management, Statistical Analysis GPA: 3.8

Unless your graduation year or GPA are especially impressive or relevant, leave them off.

  Skills

The skills section of your resume is a critical component that showcases your expertise to potential employers. As a business process specialist, it's essential to highlight the skills that are most relevant to the job you're applying for. In this section, we'll guide you through the process of crafting a compelling skills section that will catch the eye of hiring managers and help you stand out from the competition.

1. Identify relevant business process skills

Before you start writing your skills section, take a close look at the job description for the business process specialist role you're targeting. Look for the specific skills and qualifications that the employer is seeking. These may include:

• Process mapping and documentation
• Process improvement methodologies (e.g. Lean, Six Sigma)
• Business analysis
• Project management
• Change management

Make a list of the skills you possess that match the requirements of the job. These are the skills you'll want to highlight in your resume.

To ensure you're including the most relevant skills, try using a tool like Resume Worded's Targeted Resume . It analyzes your resume against the job description and provides feedback on which skills you should emphasize or add to better align with the position.

2. Organize skills into categories

Grouping your skills into categories can make your skills section easier to read and help highlight your expertise in specific areas. For example, you might have categories like:

• Process Improvement : Lean, Six Sigma, Kaizen, Value Stream Mapping
• Business Analysis : Requirements Gathering, Process Modeling, Gap Analysis
• Project Management : Agile, Scrum, Waterfall, Jira, MS Project

By organizing your skills this way, you make it clear to the hiring manager that you have a well-rounded skill set that's relevant to the business process specialist role.

Avoid creating too many categories or listing skills that aren't directly related to the job. Keep your skills section focused and concise.

3. Tailor skills to the job description

Many companies use Applicant Tracking Systems (ATS) to screen resumes before they reach a human recruiter. These systems scan your resume for keywords that match the job description. If your resume doesn't include the right keywords, it may never make it to the next stage of the hiring process.

To optimize your resume for ATS, make sure to include the exact skills and qualifications listed in the job description. For example, if the job posting asks for experience with "Lean Six Sigma," don't just list "process improvement" on your resume. Use the same terminology as the employer.

Process Improvement, Business Analysis, Change Management

Instead, tailor your skills to the specific requirements of the job:

Lean Six Sigma (Green Belt certified) Value Stream Mapping BPMN Process Modeling Stakeholder Management

While it's important to include relevant keywords, avoid simply listing every skill mentioned in the job description. Only include skills you actually possess and can speak to in an interview.

4. Quantify your skills and achievements

Whenever possible, quantify your skills and achievements to provide context and showcase the impact you've had in previous roles. For example, instead of simply listing "process improvement" as a skill, you might say:

Implemented Lean Six Sigma methodology to streamline processes, resulting in a 25% reduction in cycle time and $50K in annual cost savings.

By including specific metrics and results, you demonstrate to the hiring manager that you not only possess the necessary skills but also know how to apply them to drive real business outcomes.

To assess the overall effectiveness of your skills section and entire resume, consider using Resume Worded's Score My Resume tool. It provides instant feedback on key criteria hiring managers look for and offers suggestions for improvement.

Skills For Business Process Specialist Resumes

Here are examples of popular skills from Business Process Specialist job descriptions that you can include on your resume.

• Continuous Improvement
• Business Process Improvement
• Enterprise Resource Planning (ERP)
• Business Process
• Risk Management
• Software Development Life Cycle (SDLC)
• SAP Products

Skills Word Cloud For Business Process Specialist Resumes

This word cloud highlights the important keywords that appear on Business Process Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Business Process Specialist Resumes

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Business Process Manager Resume Samples

As a Business Process Manager , the individual will develop initiatives and plans for continuous business process improvements. A well-crafted Business Process Manager Resume highlights the following core duties – developing best practices that focus on business process improvement, tracking and communicating business status to management, assisting in budgeting and resource allocation; implementing and monitoring process changes for projects; assisting in making business decisions; developing business processes to attain goals; updating processes to meet changing business needs; and coordinating with cross-functional team to product Business process requirements.

The following skills are mandatory for this role – experience in business process improvement and automation; familiarity with six sigma, SQL queries, ERP systems, and black belt; good understanding of ISO 9002/ASP100 principles; familiarity with business processes and management of projects; and diplomatic skills. Apart from a degree, training in business, finance, and management is required.

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Business Process Manager Resume

Summary : To achieve a position for a challenging opportunity in an organization to implement 15 years of business, education, marketing, communication, and leadership skills.

Skills : Microsoft Office, Management, Presentation.

Description :

• Architected, designed and developed the current Data Warehouse to incorporate all donor giving and demographic information.
• SQL Server Integration Services and SQL Server Analytic Services are used to cube the data for dashboards and analytic reporting.
• Administered eight SQL Servers including ensuring the security and integrity of data, security of the servers, optimizing SQL statements and developing the backup and restore plan.
• Half of the servers existed in the AWS EC2 Cloud, half on premise as Hyper-V Virtual Servers on the local SAN.
• Database backups for the organization were done using Ola Hallengren's backup and maintenance solution to a mounted external hard drive on the network and then AWS Cloudberry was used to store the backups within the cloud for offsite redundant storage.
• The backup schedules were determined based upon an individual database's need.
• SQL Optimization and Performance Tuning was completed by analyzing SQL Profiler and Execution Plans as needed and completing any work that was necessary for speed improvements.

Jr. Business Process Manager Resume

Objective : Astute relationships builder. Innovative, results-driven Business Solutions and Procurement Systems Champion. 15+ years of progressive experience, with successful track record in Implementation & Rollout, Process Improvement, Team Building.

Skills : Purchasing, Negotiation, Contract Management, Management, Safety.

• Sourced Process Consultant for M&A.
• Processed improvement and consolidation, gap analysis and definition of optimal future state, including Ariba Buyer implementation and PeopleSoft integration, supplier enablement, process improvement, change management, documentation and customer training.
• Programmed Manager for Procurement Sarbanes-Oxley (SOX) compliance.
• Project Manager for roll out of Procurement Card, and Business Travel Card programs.
• Implemented and managed department communication platforms, including website, web data-repository, meeting management and instant messaging tools.
• Responsible for client sports-related activity and Platform Tennis.
• Wrote processes and procedures, managed procurement, scheduling, invoicing and day-to-day operation for this commercial HVAC Construction and Service .

Sr. Business Process Manager Resume

Summary : Obtain a leadership position where skills are a value add to the organization and, in turn, the organization fosters an environment for my professional growth.

Skills : Office Suite, Citrix, Project Management, Team Building, Leadership Development, Technology.

• Dedicated to finding sustainable, innovative, market-driven solutions.
• Resulted driven and team oriented Dynamic Business Process Manager with experience in implementing business process improvements through the innovative use of integrated systems and Six Sigma concepts.
• Drove business process improvements through the innovative use of integrated systems.
• Coordinated the effective, compliant and optimal use of crewmembers for daily operations such as: trips, standby duty, operational check flights, standardization flights, training, vacation, meetings and special assignments.
• Reported safety hazards and safety performance deficiencies.
• Ensured crew passports are updated and coordinate visa applications are completed and received for International flights.

Business Process Manager I Resume

Objective : Over the last 20 years working specifically on SAP projects, Developed expertise in SAP's Materials Management, Production Planning (MM, PP, LE & SD-Shipping) modules, as well as exposure to APO Supply Chain Planning. In addition, Developed in depth knowledge of the Aerospace & Defense industry and High Tech, including silicon wafer fabrication.

Skills : SAP ECC, SAP SCM, Project Management.

• Representative sample of key work completed; further examples available: Business Process Manager .
• Created new supply chain models for forward and reverse manufacturing (Repair).
• Created business proposals for all physical manufacturing IT supply chain work, both contracted and in-house.
• Supplied Chain centered on SCOR Make function.
• Duties included creating project charters and business cases for enablement of new partners, channels & products, ongoing network optimization, and changes to current processes.
• For projects where manufacturing is lead, this included end-to-end high level requirements gathering, and key stakeholder alignment.
• Supplied chain solutions in SAP, APO, and standalone solutions to enable goals of the business.

Summary : Over 17 years of data processing experience including system design/maintenance, analysis, development, maintenance, and installation. Possesses extensive experience in COBOL, CICS, DB2 IMS DB/DC environments in industries such as healthcare, financial, and telecommunications.

Skills : Needs Assessment Program Evaluation Lean Six Sigma Information Technology Process Engineering Requirements.

• Used the SCOR(TM) methodology for Supply chain design and communication.
• Contributed to the overall master data flow using SPARX documentation tool.
• Assisted the compliance evaluation team in the performance of monthly audits of crew currency and training files.
• Participated as a member of any internal audit team or external pre-audit team.
• Existing indexes were rebuilt on a biweekly schedule or as needed by the system.
• Coordinated and schedule crew training events as to comply with FAA regulations.

Asst. Business Process Manager Resume

Headline : Senior Business systems Analyst who consistently drives efficiency results through operational excellence, process improvements and through detailed financial, technical analysis, and team leadership.

Skills : Project Management, Problem Solving, Leadership.

• Responsible for leading the alignment of the organization's bank-wide sales strategies.
• Oversaw the implementation and developing of the organization's CRM .
• Led system administrator responsible for leading multiple projects, from process engineering and automation.
• Managed CRM implementation from platform and version upgrades.
• Worked in tandem with resources to conduct data validation and mapping from existing systems into data ETL systems to integrate into CRM.
• Worked hand in hand with data development team to create advanced CRM reports through knowledge of data warehousing concepts and database platform.
• Responsible coordinating the project management functions and deliverables for all relevant CRM projects, effectively allocating resources, facilitating productive meetings.

Associate Business Process Manager Resume

Objective : Proven track record for delivering on complex initiatives under difficult and dynamic environments. Background in managing multiple, complex and cross-functional business initiatives/projects, problem-solving, know-how and leadership abilities to effectively manage and influence business stakeholders.

Skills : Excel Programmer, SQL, Management, Financial Analysis, Financial Management.

• Worked directly with the President, CFO, Controller, Vice President and brokers on a daily basis creating reports and ad hock queries for them.
• Managed 13 broker assistants.
• Wrote code to see how productive each of them were (how many quotes they processed, binders they made and sent out, and who checked things like additional names and other current underlying policies).
• Sat with the CFO and the broker assistant when there was a problem or review.
• Supervised teams multiple times and led them into large projects that were great time savers and cut hours off peoples days.
• Personally created dozens of Excel spreadsheets including ones that rated large (some 500k) commercial insurance umbrella policies.
• Wrote 100+ pages of code that did things like automatically pulled new data from our database so that a report can be created at the touch of a button by anyone.

Lead Business Process Manager Resume

Summary : 11 years experience mobilizing improvements in operational procedures utilizing various principles of Agile Businesss Process Management, PMBOK, Lean Six Sigma and Continuous Improvement in a data-driven, service environment, providing measurable advancements in client satisfaction, process efficiency and profitability.

Skills : Team Leadership, Business Process Improvement, Project Management, Relationship Management.

• Managed a team dedicated to testing Run-the-Engine (RTE), Application, Process, Internal process enhancements projects.
• Maintained quality assurance standards, processes and managing quality improvement activities.
• Established licensing partnerships with top index providers such as S&P Dow Jones Indices, Merrill Lynch and Wilshire Associates, expanding research library by 67%, while maintaining consistent product delivery time.
• Managed relationship with the nation's 7th largest bank from pre-sale to launch, resulting in the highest annual new business sales revenue in company history.
• Implemented concurrent product development projects using DMADV methodology, increasing monthly website activity by 35% and annual renewal rates by 15%.
• Formulated business intelligence metrics and employed a combination of value stream mapping and a harmonization of PMBOK and DMAIC methodologies on multiple process improvement projects.
• Actively sourced higher quality, lower cost data, reducing annual research costs by 25%.

Business Process Manager II Resume

Headline : Over 12 years of experience in the Software Quality Assurance field. Well acquainted with the Testing Life Cycle and Software Development Life Cycle (SDLC) methodologies - Waterfall and Agile. Possess good leadership qualities and able to work with culturally diverse teams.

Skills : SAP, Finance, Accounting, Project Management, Program Management, Strategy Development.

• Responsible for analyzing existing processes and implementing best practices.
• Implemented "strong controls" to ensure process and procedures are followed as per audit and compliance guidelines.
• Marketed Operation main testing point of contact for all other departments for in Chase Card Services.
• Represented  QA group in Change Request meetings.
• Generated reports/graphs using Quality Center and presenting the same to upper management and stakeholders.
• Shared defect data and trend analysis data with build teams to enable them to make informed decisions on process improvement.
• Performed capacity and resource planning.

Headline : Experienced manager in Business Process Management, Credit Line Management and Collections Management. Ability to identify, analyze, and solve problems while managing relationships with internal and external customers. Effective communicator both orally and written. Exceptional skills in: Process Development Quality Assurance Customer Relations Staff training and development.

Skills : Microsoft Visio, SRM, Knowledge Link, Business Intelligence.

• Refined quality processes and established root cause analysis and remedies, as well as quality assessment of the output of reports and processes.
• Successfully maintained key process measurements at 100%.
• Developed a well-managed business banking outbound calling documented process.
• Received a Process Excellence certification in 2014, and recertified in 2015 with key metric measurements performing at 100%.
• Developed a Business Continuity Plan for the ongoing tracking of the hierarchical structure of business bankers.
• Documented and lacked an organized back-up plan.
• Maintained a 100% key compliant status once developed and executed.

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• Develop improvements to existing processes to deliver improved business performance
• Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
• Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
• Assists Sr Management in developing and executing process improvement strategies
• Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback
• Responsible to working with HEMA Pre-authorization Management team to implement process improvements and work on special projects as assigned
• Develop improvements to existing processes to deliver improved business performance and effectiveness
• Assist in development of application workflows and data entry
• Assisting with various special projects as directed by the Manager of Government Programs Audit Support
• Developing a consistent audit process to ensure all outside audits are effectively managed
• Asset Recovery/Return to ensure IT Asset Management policies and asset return processes established by Optum Technology
• Assist in development application training plans, user materials & job aides
• Manage department communications and workarounds during large-scale outages
• Responsible for providing research and root cause analysis for claim quality remediation
• Provides recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
• Provides input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management
• Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
• Plans, performs and implements process improvement and/or change management initiatives
• Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality
• Develops and implements processes to establish and maintain quality standards of existing products and services
• Excellent communication skills, both oral and written, including visualizations, and the ability to interact professionally with all levels of the organization
• Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
• Strong problem solving and project management skills with acute attention to detail and ability to meet tight deadlines and project plans
• Ability to learn complex material quickly, allocate time efficiently; handle multiple projects and deliverables concurrently managing competing priorities
• Strong interest and knowledge of ecommerce and ability to resolve complex IT-related problems
• Basic knowledge of one or more the concept of end-to-end Quality systems development
• Basic understanding of quality management methods, tools and technologies or the desire to develop proficiency in in this area
• A solid knowledge and usability of Microsoft Office, including Word, Excel, Access, Project, PowerPoint and Outlook to support the above responsibilities
• Ability to thrive in a dynamic and fast-paced environment with the ability to prioritize competing deliverables due to changing timelines
• Highly organized and able to effectively multi-task and plan/manage deliverables

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• Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree
• Three years of Business Process documentation/analysis experience
• Requires technical and business knowledge, training, and understanding of job's requirements
• Above average performance in previous 6 months
• Strong understanding of all system applications (TSYS, Lexis/Nexis, etc)
• Strong organization and work prioritization skills
• Strong ability to understand business requirements and translate into process design and development
• Strong experience in process engineering, this includes process design, process development, testing, and process deployment to Business As Usual
• Knowledge and experience of financial measures and financial reporting
• Proven ability to adapt to a structured approach to Process and System Design and Implementation
• Strong analytical and attention to control skills
• Creative thinker with strong problem solving skills
• Strong communication and influencing skills with ability to work effectively with a diverse range of people
• Experience of training. The abilityto explain complex processes and information face to face, over the telephone and in writing is particularly important
• Proficiency in MS Excel,
• Knowledge of Visual Basic would be an advantage
• Very good English language skills
• BCS certificate in business analysis would be an advantage
• Participate in cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
• Perform gap analysis to evaluate scope and impact of current and future models
• Develop, validate and articulate business, functional and system requirements
• Collaborate with cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
• Participate in creation and delivery of presentations and/or training to all levels of Columbia staff, from functional business managers to executives
• Work with other team members in testing activities to include writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
• Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations. Contacts regularly contain confidential/sensitive information
• Ability to work independently and cooperatively in a diverse group / Previous experience within a global workforce, and awareness of and sensitivity to cultural differences
• Experience in ERP Project implementation (including testing, cutover, validation and production support) preferred
• Background in SQL, SSRS, SAS Base SAS, and SAS/Graph, and/or Oracle environments or use of tools like TOAD & SQL plus, SSRS
• Demonstrated knowledge of mortgage banking servicing, operations or originations
• Ability to interact with business users including management and translate business requirements into technical solutions
• Bachelor's degree in a related field or equivalent experience
• Minimum of 2 years experience as a business analyst or equivalent business acumen
• Curiosity about how things work and how they can be improved
• Self-motivated and eager to improve inefficient or error-prone processes
• Demonstrated ability to influence beyond the scope of their position
• Ability to self-manage task list and deadlines
• Knowledge and experience with retail & store selling systems
• Experience in writing business requirements and process documentation using the Agile Methodology
• Excellent verbal and written communication skills and the ability to work independently with end users
• Proficiency with Microsoft Office applications and Microsoft Visio, SharePoint
• Product classification according to the HTS
• Providing ad hoc advice to cross functional peers
• Verification of qualification for preferential trade programs
• Support US Foreign Trade Zone activities
• Prepare or review Post Entry documentation for presentation to US Customs
• Audit daily reports for master data accuracy
• Help to solve problems that may involve multiple departments
• Apply analysis and critical thinking skills to recommend and implement solutions
• Position requires 3 to 5 years of professional experience
• Bachelor’s or advanced degree in supply chain logistics/distribution, finance, accounting, international business, or a similar field of study. Additional professional certification such as a Customs Broker License, Lean or Six Sigma is also desirable
• Highly proficient with Excel
• Understanding of databases
• Able to analyse or audit data via reports
• Ability to execute projects and tasks independently
• Adept at establishing priorities and working to deadlines
• Familiarity with ERP systems and data integration
• Knowledge of issues related to international trade and regulatory environments such as
• Dynamics of international commerce including export/import processes, trade finance practices, national and foreign statutory and regulatory provisions, tariff and nontariff barriers
• Economic, market, political and other factors influencing trade objectives and positions
• Agency, government and other programs related to foreign trade
• Participate in the planning, implementation and monitoring of the company business processes and procedures with the use of a structured approach and methodology
• Participate in the analysis, mapping of existing and new processes and procedures to ensure effectiveness and efficiency and most importantly, increasing overall employee productivity
• Communicate with senior stakeholders on key changes and ensure to provide training to relevant employees
• Conduct stringent testing and thereafter, audit to ensure the effectiveness of processes and procedures
• The Business Process Analysts will be responsible for participating in process improvement initiatives, including maintaining and creating new business procedure documentation, performing validation analysis, identifying procedural and control gaps, recommending and implementing solutions. Process changes may require coordination with line of business, project office and other departments
• Ability to facilitate meetings and lead business process design or improvement reviews by working closely with end user in the Commercial Lending Industry
• Involves technical writing of related procedure, including procedure documentation, process maps and workflows
• Ability to manage multiple continuous process improvement assignments
• Ability to work on processes where analysis of existing processes, new requirements or data requires an evaluation
• Must be well organized to coordinate simultaneous tasks/assignments/initiatives/status updates
• May specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
• 10% travel at times required for assignments
• Knowledge of process improvement methodologies, program and or project/change management
• Highly developed conceptual, analytical and problem-solving ability
• Highly developed interpersonal, verbal and written/technical communication skills, including the ability to communicate clearly, concisely and persuasively at all levels of the organization
• Leadership personality to influence others for optimal team success
• Ability to successfully work in a rapidly changing environment with multiple priorities
• Proficiency with Microsoft Office, Visio, Access, SharePoint, Frame maker, Visual Basic
• Commercial Banking Products and Commercial Closing/Funding experience, a must
• Bachelor’s degree in Accounting, Operations Management or Project Management
• Business Process Analyst III – 7 or more years of related experience
• Conduct process observations and interviews to create current state process models
• Develop and maintain process model library using process management software
• Analyze and measure the effectiveness of existing business processes
• Develop ideas to enhance customer experience, increase productivity, and reduce cost
• Research best business practices within and outside the organization to establish benchmark data
• Develop presentations to clearly communicate data, project status, and resulting improvements to management
• Proficiency in creating business process models using business process management notations (BPMN 2.0)
• Exceptional ability to collect, analyze and interpret both qualitative and quantitative data
• Proficiency in conducting business process analysis and contributing to process design by applying Lean and Six Sigma methods
• Ability to plan and facilitate workshops resulting in workable solutions or action plans
• Ability to self-manage time while working on multiple ongoing assignments
• Ability to build productive working relationships
• Excellent communication skills (written and oral)
• Proficiency with statistical software packages (e.g., Minitab, SPSS) or Microsoft Office Excel and Access including pivot table analysis and database construction (preferred)
• Business Process Analyst I – 2 to 4 years of related experience
• Business Process Analyst II – 4 to 7 years of related experience
• Design, develop, and implement solutions for efficient material flows through the factory using Lean Principles. The design includes material arrival at docks and warehousing through the delivery to line-side locations. The focus will be on implementing innovative solutions for material handling that leverage automated systems
• Targeted goals include
• Master’s Degree in Engineering, Business or related program preferred
• Experience applying and using material flow analysis tools, including simulation, time study analysis (dynamic and static)
• Strong knowledge of material handling systems in a manufacturing or distribution system environment
• Proven experience on implementation of large material handling, internal logistics, warehouse and conveyance projects
• Lean manufacturing principles implementation experience
• Support the platform through the creation of Business Requirement Documents (BRDs) based on root cause analysis and technical changes
• Perform user acceptance testing of the platform changes
• Identify any trends or themes from consultant/carrier feedback that could support future enhancements and drive change for related improvements
• Support the development and refinement of training materials for the platform
• Recognize and escalate project challenges in a timely manner to ensure deadlines are met
• Collaborate with business technology leaders to determine priorities for system enhancements/issues
• Work with internal business leaders and subject matter experts to gather business requirements and support the requirements from idea generation to implementation
• Review business processes with subject matter experts to develop process maps and centralization of work that could be standardized across the practice
• Respond promptly, thoughtfully, and effectively to changing work environments, priorities, and situations
• Support adhoc reporting requests from users within the practice
• Build own skills, share ideas, and look for new ways to service key stakeholders
• Communicate effectively with the leadership teams and internal partners for analysis/resolution of issues or project impact
• Bachelor's Degree (in a business context preferred) or equivalent work experience required
• 2+ years of professional work experience in a related field
• Experience in supporting systems, operations, consulting or underwriting
• Ability to interact with others in multiple locations: internally, externally, and globally
• Ability to multi-task and work in a fast-pace environment
• Self-motivated with the ability to succeed under minimal direction
• Professional approach, strong communication skills and service oriented work style
• Responsible for the design, documentation and implementation of administrative processes
• Ensure appropriate levels of performance and quality are attained. Adhering to HP's corporate guidelines while minimizing administrative costs through identifying and implementation of improvements in efficiency
• Gather information and analyze process information to identify areas of improvement
• Identify and communicate training gaps to management
• Provide Process insight/Business knowledge to the report owners
• Run Monthly reports for analysis/purpose and creation of specific reports on demand for managers
• Support delivery of F&A Services to customers
• Provide expertise and gives consultancy to the management team
• Focus on re-engineering the process and closely work with the supervisors
• Maintain regular analysis of all kinds (System, defect, Accuracy, TAT)
• Update training materials and user guides
• Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems related to Fixed Assets. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and process/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance), and provide metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing, updates and data reconciliations 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and excel working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
• Degree in Accounting/ Qualified chartered accountant or MBA will be added advantage
• Demonstrate functional experience in the areas of General Ledger, fixed assets capitalization, Depreciation, Cost centers, Profit centers, WBS
• 4-5 years of domain experience required in the areas of SAP FICO and SAP project systems
• Formal SAP FICO experience will be preferred
• At least one implementation experience may be an added advantage
• Understanding of FICO integration with AP, , HFM and other systems
• Knowledge/experience with some of the following –Advanced Excel, Microsoft Visio and Power Point
• Excellent analytical and problem-solving skills are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process
• Ability to work flexible timings to support global teams and operations
• Understanding of program management, methodologies and hands-on experience in managing all aspects of project delivery
• Ability to work collaboratively in a team environment
• Participate in and/or lead requirements gathering sessions for new system requirements or enhancements to existing systems in areas of Procure to Pay. 2.Work with business users in developing high quality documentation of the current “as is” processes, including capturing process objectives, design decisions, and processes/workflow requirements. 3.Develop and support end-to-end testing, partner with key users and Business Transformation and Automation (BTA Finance) and providing metrics for testing to upper management. 4.Participate in the documentation of “to be” processes, training materials or user guides for projects. 5.Manage master and cutover over data including data cleansing and updates 6.Recommend processes and audit procedures to ensure SOX controls compliance and maintenance of controls 7.Support current finance business processes and cross train with team members in the BTA Finance team, as appropriate. 8.Coordinate execution of project tasks in your functional area and be comfortable in working under the pressure of tight project deadlines. 9.Lead and facilitate meetings, present to various stakeholders
• 4-5 years of domain experience required in the areas of SAP materials Management (MM) modules, SAP project systems, Accounts Payable
• Formal SAP MM experience will be preferred
• Understanding of SAP MM integration with FICO, AR, Project management, HFM and other systems recommended
• Demonstrate functional experience in the areas of Vendor master maintenance, purchasing, Accounts payable, Withholding taxes, Supply chain, in a global environment
• Knowledge and experience with SaaS solutions such as Ariba, Concur and Coupa
• Proficient at using Advanced Excel, Microsoft Visio and Power Point
• Excellent analytical and problem-solving are critical. The qualified candidate would be able to think through issues and provide well-developed and workable solutions which contemplate the end-to-end process
• Standardize and document workflow procedures and implement the same ensuring timely and accurate distribution of workpackages to the appropriate LD&FC centers in order to maintain established Service Level Agreements
• Manage incoming workflow of all C&I desk staff (regardless of physical location) by utilizing to-be established workflow guidelines. Train and guide the staff in those efforts. Monitor and review CLO, logs, and reports to ensure optimum performance and efficiency. The C&I desks support Commercial and Wealth Management lenders across the organization’s footprint
• Ensure compliance with established internal guidelines and external regulations in order to timely review and assign workpackages
• Maintain accurate reporting that captures key milestones and volume tracking of workpackages.Partner with internal customers to ensure open communications between Relationship Managers, Underwriting Centers, Credit Risk Officers and the LD&FC C&I desks. Ensure adequate and responsive service
• Detect workflow problems and escalate/address issues accordingly. Resolve escalated service issues as quickly as possible
• Review procedures and make ongoing recommendations to improve efficiency and productivity of the department
• Identify training issues and implement communication/processes/coaching as necessary to resolve such issues and ensure full understanding of procedures by all desks
• Monitor individual and departmental performance against established metrics and gearing ratios and recommend corrective action as needed
• Conduct holistic modeling and analysis of strategic business processes
• Participate in redesigning strategic business processes by interviewing end-users, facilitating ideation, and developing prototypes
• Coordinate with implementation teams – including business analysts, developers, and quality analysts – to design process-improvement solutions
• Participate in technology evaluation and selection, proposal review, and contract negotiations
• Minimum 5 years of professional experience in modeling, analyzing, and redesigning end-to-end business processes
• Hands-on experience with Business Process Model Notation, prototyping tools (e.g. Visio, Balsamiq), Excel, and PowerPoint
• Strong analytical, communications, coordination, and project management skills
• Prior experience in management consulting and design thinking will be highly desirable
• Broad knowledge of wealth management related processes will be desirable
• Ability to work independently, while collaborating with internal teams
• Undergraduate degree preferably in business, economics or computer science
• Perform day-to-day actions pertaining to examining complex Commercial Loan Documentation and all related forms, upload of loans and processing/servicing of payments and complex maintenance requests
• Perform daily complex Commercial Loan updates to AFS system, or via AFS Commercial Loan Origination (CLO)
• Service complex Commercial Loan transactions; i.e. SWAPS, Participations, Letters of Credit, Syndications
• Interpret requests for boarding complex Commercial Loans, and determine structural hierarchy
• Ensure daily tasks performed meet regulatory requirements to avoid unnecessary bank exposure
• Create and maintain quality control policies for ensuring maximum data integrity
• Interact with Commercial Banking liaisons and lenders, provide optimum service support
• Anticipate, plan and independently prioritize complex assignments to comply with the department’s service level commitment; Maintain open dialogue with management
• Develop Sigma Methodology to assess performance; Recommend new technologies and methodologies to create best processes within Commercial Loan Operations; Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce cost
• Participate in system testing and validation; Prepare procedure documentation, process maps and workflows
• Perform complex reconciliations and financial analysis concerning all aspects of commercial loan activities
• Analyze and interpret both qualitative and quantitative data about line of business segment through data mining, data modeling, creating ad-hoc reports, and conducting complex research
• Provide subject matter expertise and technical guidance to ensure timely resolution of issues arising from day-to-day operations
• Bachelors degree with a concentration in Business or Finance
• At least 3 years experience in relevant Financial Operations, Loan Servicing, or Commercial Lending industry
• Comprehensive knowledge of Commercial Banking products, terminology, and Commercial Closing/Funding documentation
• Experience with accounting and audit practices as it relates to debit and credit transactions for balancing purposes
• Highly proficient in Microsoft Excel (i.e. macros, v-lookups, pivot tables, advanced formulas) and Microsoft Access (i.e. database creation and maintenance, SQL query development and report design)
• Experience interacting with the AFS Loan System
• Proficient with data-analysis tools and applications (Mobius Document Direct, Monarch, Visio)
• Proficient with use of other digital and electronic channels (Loan Flow Direct, I-Archive Viewer, General Ledger/TM1, Adobe, Alnova, Powerpoint)
• Exceptional analytical, investigative, diagnostic, and problem solving skills
• Ability to work well with others in a time-sensitive environment, under pressure, and with changing priorities in order to meet daily deadlines
• Highly creative individual with excellent organizational skills and a “think outside the box” mentality
• Strong customer-centric focus
• Strong interpersonal skills with an ability to communicate (both verbal and written) clearly, concisely, and persuasively at all levels of the organization
• Drive process analysis across all involved functions and stakeholders (service, engineering, supply chain, sales, etc.)
• Be the owner of end-to-end requirements gathering and definition, in collaboration with cross-functional subject matter experts
• Contribute to best-in-class systems development, and ensure systems adoption and continuous improvement by incorporating all user feedback
• Be the expert for the modules you own, and provide competent support to users, stakeholders, training and support teams
• Gather and evaluate feedback for continuous improvement of our operations systems
• Support with training, support, and operational tasks to ensure the system provides all required functionalities for users
• Risk business process analysis and modelling
• High level process mapping
• Logging data flows, relevant systems and controls
• Uploading information onto a bespoke process modelling tool
• Develop close working relationships with key stakeholders both within PwC and on client site
• Preparation and delivery of reports
• 2:1 (or better) degree in a relevant subject. Candidates with 2:2 degrees, but who have relevant experience and/or qualifications, will be considered
• Post graduate or other professionally accredited qualifications relevant to the role (e.g. Lean Six Sigma)
• Experience of working in similar roles in a banking or financial services environment
• Experience of business process analysis in large, matrix organisations
• Experience of high level process mapping
• Track record of delivering high quality work in a similar environment
• Assist in gathering and documenting business requirements
• Assist in business process sessions and documentation of workflows
• Facilitate problem solving sessions with business users and present findings to his/her manager
• Understand the “big picture” and strive for best practices that can be implemented globally
• Involved in creating and implementing change management strategies
• Assist in creating/editing training documentation
• Support end user training sessions and workshops
• Creates business test scripts and facilitates User Acceptance Testing for system implementations, modifications, and fixes
• Establish partnerships in cross functional areas to support company initiatives
• Partner closely with the IT team to work through systems issues and to identify process improvements
• Help to bridge the gap and understanding between IT and end users
• Maintain communication with the business on project statuses and issue resolution
• Provide continuous support and training to the business teams
• Minimum Bachelor’s Degree in Business or related field
• 3-4 years’ experience in supporting the business in retail systems implementations to include: business requirements gathering, business process definition, change management, end user training, and User Acceptance Testing
• Systems experience in retail reporting applications, Microstrategy strongly preferred
• Systems experience in merchandising applications to include: item and PO creation, price management, and attributing
• Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas
• Ability to analyze problems and propose solutions
• Excellent time management skills including the ability to manage multiple projects at a given time
• Ability to work in a fast-paced, dynamic environment
• Works with management and business teams to help identify significant process opportunities and present ROI
• Drives major process re-engineering efforts by
• Leading business owners to define process future state and ROI
• Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
• Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve “to be” process
• Work with Business Systems and IT teams as needed on functional specs and test scripts
• Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering
• Data and processes analysis, swim-lane/process diagramming
• Conducting business process design workshops
• Developing and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
• Interacting with business owners and IT Teams (Oracle, SalesForce.com, EDI, Web) to ensure the system solutions meet the functional requirements
• Require to work across business areas, which may result in focus on a particular area for a period of time
• Implement cause/effect analysis methodologies and metrics on business process improvements
• Perform detailed analysis of business and technical processes and requirements
• Review and approve technical approach and design documentation
• Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions
• Collaborate with business customers, business process architect and IT technical team to drive process optimization, solution architecture, scalability, optimization and automation for the WW Field Operations team
• BS/BA degree in Business
• 5+ years Sales/Sales Operations business related work experience
• 7+ years experience leading major Programs/Projects in a complex, global corporate setting
• 5+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
• Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM, Service modules
• Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), lifecycles of various enterprise entities (e.g., Customer, Product, Installbase, Service Contracts etc) and implementation of these within CRM and ERP systems for
• Partner Relationship Management
• Opportunity Management
• Deal / Account Registration
• Order Management
• Service Renewals
• Web-based self-service portal
• B-2-B transactions: EDI
• Merger and Acquisition integration - both systems and processes
• Experience in designing and developing automation solution to deliver business value
• Experience designing and implementing solutions using Oracle EBS, EDI, SalesForce.com platform and infrastructure
• Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP and strong understanding of enterprise integration
• Experience in Software or High Tech industries with 3-tier channel business model strongly preferred
• Must be a self-starter, motivated individual who works well under pressure
• Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
• Ability to drive collaboration with functional and technical teams to achieve effective solutions
• Serve as the liaison between the Finance and the IT development team
• Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements. Critically evaluate information gathered from multiple sources and reconcile conflicts
• Dissect high-level information into details and communicate these details in a manner understood by relevant audiences
• Where possible, influence requirements and process to effectively utilize systems and applications without customization
• Document current business processes and data flows using standard modeling techniques
• Evaluate processes, data and systems using a systematic, disciplined and data-driven approach
• Perform root cause analysis to identify solutions that address the true source of issues and gaps
• Analyze data sources and data flows to identify data quality issues and make appropriate data governance recommendations
• Perform benchmarking activities with peer companies to identify industry-wide best practices
• Manage conflict and negotiation between teams and across organizational lines to drive towards the most effective solutions
• Document future-state processes and functional requirements
• Determine change management and ongoing operational requirements in order to realize the real benefits of the initiative
• Contribute to the overall maturity of the function through development of tools/templates and by providing education to peers and key customers
• Bachelor degree required (finance, business, information systems); graduate degree preferred
• 7+ years in business process engineering, business systems analysis, management consulting and/or change management
• Proven track record of analyzing complex processes and driving execution of improvements
• Broad knowledge of process improvement methodologies (Six Sigma, Lean, BPM)
• Experience in implementation of a large cross-functional system
• Lean, Six Sigma or BPM Certification a plus
• Finance business intelligence and reporting experience a plus
• Procedures that meet finance stakeholder requirements
• Gathering and documenting Business & Functional requirements
• Creation of workflows/process flows/flowcharts to document the as-is and to-be states of business process, business rules and functionality
• Developing UAT Test Cases partnering with the Product Owner and the Test Leads
• Creating & Maintaining Traceability Matrices (to track and map from requirements through UAT test cases)
• Providing guidance and direction to developers, designers and testers in the proper implementation & testing of the documented requirements
• Bachelor's level degree
• 3 to 5 years of progressively responsible marketing experience
• Good mixture of technical understanding and marketing/practical application
• Ability to partner and build relationships across matrix organization and various levels
• Ability to adapt in a functional area and role that is high velocity and ever-evolving
• Fluency in oral and written English
• Business & Technical writing skills
• Solid organizational and time management skills
• Ability to multitask across different projects at the same time
• Ability to work under minimal direction
• Works well under pressure in a fast paced environment
• Possesses flexibility & a positive attitude at all times
• Ability to work independently and within teams
• Experience with eCommerce systems
• Experience in online marketing space and thorough understanding of a wide range of digital capabilities
• Analyzing business requirements and defining criteria of enhancement proposals
• Implementing defined proposal in line with sustainable regular process activities
• Post-implementing service delivery and maintaininf related processes
• Develops sustainable, repeatable and quantifiable business process improvements within the stated deadlines
• Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced customer service, increased productivity, and reduced cost
• Analyzes and measures the effectiveness of existing business processes
• Assist with new information technologies development and support reengineering business processes
• May specialize in one or more of the following areas: business process analysis and reengineering, change management and measurement, and/or process driven systems requirements, associate relations and governance routines
• Bachelor's degree or relevant work experience may substitute for education requirements
• Two to four years of relevant work experience
• Ability to support Change Management, Project Management and Process Improvement principles
• Support business process improvements delivering
• Ability to manage multiple ongoing projects
• Strong team facilitation skills
• Proficiency with Microsoft Office Suites such as, Excel, PowerPoint, SharePoint, etc
• BS/BA degree in Business or IT
• Experience related with Business Sales/Sales Operations
• 3+ years of experience leading major Programs/Projects in a complex, global corporate setting
• 3+ years of experience of implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
• Experience working in Finance/Business/Operational programmes,
• Strong strategic and analytical skills gained within a finance role within a global organisation
• Highly organized and capable planner able to work under pressure to meet deadlines
• Experience working in matrixed organisations
• Ability to communicate professionally, clearly and effectively to get across important issues to different groups of stakeholders
• Actively promote and represent the core deliverables of the programme
• A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
• Experience of Smartsheet project planning tool
• Project Management qualification, MSP, Prince2
• Post graduate accountancy qualification
• Plans, performs and implements continuous process improvement initiatives
• Organizes, leads, and facilitates cross-functional team sessions
• Ability to apply knowledge and analytical skills to resolve issues and improve operations
• Ability to engage and communicate effectively in small and large group sessions both onsite and remote
• Ability to drive issues to resolution without authority position
• Process mapping and analysis
• Data mapping, reporting, and analysis
• Demonstrated knowledge of process and data mapping and analysis tools (Visio, Lucid, Excel, etc.)
• Ability to operate in a dynamic environment and retain focus on goal achievement
• Strong multi-tasking capabilities
• Suggesting and tracking continuous improvement
• Provides project management and systems expertise
• Manages and leads business process improvement initiatives including design, documentation, training, and implementation based on project specific requirements
• Manages the development and implementation of reports and analysis
• Minimum fifteen years of project management leadership experience required
• Bachelor’s degree required and MBA preferred
• Strong communication and documentation skills and a high degree of independence and accountability are expected
• Good working knowledge of accounting, finance, and operations required to interface with a diverse group of employees
• Microsoft Dynamics AX certification is required
• Strong project, systems, and business process experience
• Experience with system design and implementations
• Excellent organizational skills to establish priorities, work in a team context, and manage multiple activities to meet unit, campus, and system wide deadlines
• Understands agile development and waterfall project management methodologies with demonstrated ability to use project management tools
• Expert skills in Microsoft AX, Excel, Power point, Access, Sequel, and Visio
• PMP certification is required
• Six Sigma experience is beneficial but not required
• Develops sustainable, repeatable and quantifiable business process improvements
• Researches best business practices within and outside the organization to establish benchmark data
• Assists in developing and implementing a Quality Assurance / Quality Control process in support of an overall governance process
• Manages ongoing monitoring and reporting on QA / QC processes
• Serves as a secondary resource for data mining, reporting, and Origenate LOS system admin tasks, as needed
• Knowledge of Change Management, Project Management and Process Improvement principles
• Demonstrated proficiency in leading business process improvements delivering significant value to an organization
• Proficiency with statistical and data mining languages (SAS, SQL, etc) with advanced Excel (VBA) experience preferred
• Indirect Auto Finance experience strongly preferred."
• Develops the communication approach for the program including stakeholder analysis, and communications to facilitate the execution of change initiatives
• Possesses an in depth knowledge of retail, merchandising, distribution and supply chain business segments in order to formulate strategies for implementing appropriate internal changes in response to external conditions, changes, etc
• Researches, collects and analyzes data on best business practices within and outside of NEXCOM Enterprise to establish benchmark data that focuses on improvement of business processes
• Determines how new information technologies can support and/or improve current business processes
• Partners with consultants to assess skills of organization and roles and identify roles and responsibilities
• Assists in developing revised job descriptions with a focus on process and role standardization
• Plays a lead role in managing change throughout the Enterprise by focusing on process adoption, communication, documentation, and training
• Tracks organizational resistance to change and develops programs to address resistance
• Leads business process reviews of processes impacted by the Oracle Retail Upgrade Program solutions. Measures and evaluates processes using statistical tools, approaches and techniques to validate effectiveness. Identifies and/or establishes key metrics and internal benchmarks to analyze current vs. desired performance outcomes
• Supports the Program goal of minimizing modifications by working with the business process owners, Oracle, consultants, and project teams to identify and implement business process changes that allow NEXCOM to avoid custom modifications
• Documents processes, and develops training documentation for the Oracle Retail Upgrade Program Solutions. Ensures that appropriate process documentation is available to the process owners
• Works with business team leads to define improvement goals for functional business processes and procedures to reduce redundancy, return consistent results and yield a return on investment
• Fosters a collaborative engagement with all codes, making sure that their feedback is welcome and acted upon
• Influences and drives results in a fast-moving environment with complex technological applications
• Identifies and communicates roadblocks in a timely manner with a solution oriented, positive approach
• Influences and breaks barriers across the Enterprise by using informal and indirect authority. Performs other related duties as assigned
• 1 year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience
• Schedule and facilitate a host of Commercial Credit Risk Operations meetings
• Manage the existing portfolio of Commercial Credit Risk Operations projects, initiatives and departmental activities
• Manage new incoming portfolio of Commercial Credit Risk Operations request for projects, initiatives and departmental activates where items are recorded for monitoring, tracking and/or assistance with development and implementation
• Manage formal communication routines and channels for Commercial Credit Risk Operations
• Manage SharePoint site, web design and administration functions
• Develop and facilitate training sessions on a variety of Commercial Credit Risk Operations and System implementations
• Lead business process design or improvement reviews by working closely with end user in the Commercial Bank
• Involves technical writing of related procedure, including procedure documentation, process maps, workflows
• Ability to manage multiple assignments
• Ability to work on processes where analysis of existing processes, new requirements or data requires analysis and process improvement proposal
• Must be well organized and able to coordinate simultaneous tasks/assignments/initiatives/status updates
• Must specialize in one or more of the following areas: Commercial Loan Origination Closing and Funding process, business process analysis and documenting and reengineering of policies and procedures
• Travel required for certain assignments
• Expert in Microsoft Office, Visio, SharePoint, Visual Basic and technical writing
• Commercial Banking Products & Commercial Closing and Funding – 2 to 4 year experience
• AFS Level III, AFS CLO and Loan IQ experience, a plus
• Managing small to medium size projects/initiatives; driving meetings, recommending business priorities, and coordinating task assignments with senior business partners such as CWM Compliance, Legal, Risk, Supervision, Product, and Audit
• Ability to work with senior management at our firm, including creation and delivery of executive level presentations
• Presentation to Change Management/NBIA and Risk and Control Committees
• Research and analysis of escalated challenges raised by the field; proposing and implementing solutions
• Development, enhancement and/or oversight of complex processes
• Analysis of proposed solutions to determine impact across CWM business, with an eye toward risk and controls, cost, advisor and client experience
• Updates to firm policies, procedures, and process maps
• Audit Response Preparation
• Creating and managing reporting
• Quality Control/Testing or ensuring that testers understand the requirements so that test cases are effective
• Requires 5+ years investment industry knowledge
• Prefer Project experience and experience preparing and delivering presentations
• Highly organized with a focus on solutions and innovation
• Ability to work independently and attention to detail required
• Strong verbal and written skills
• Experience with Microsoft Products, Word, Excel, PowerPoint, etc. (Visio a plus)
• Must have ability to use independent judgment and willingness to dig deep into details of processes and projects
• Bachelors degree - Business, Finance, Accounting preferred
• More technically sound in area of expertise with broader knowledge of other areas
• In-depth Functional / Industry Knowledge is required
• Highly flexible and adaptable to change
• Able to serve as a key subject matter expert and mentor to other more junior level employees
• Candidate should have awareness of competitor processing and industry applications
• Must be able to comprehend and articulate complex investment structures in a constructive and comprehensive manner
• 3-5 years investment operations and process improvement experience supporting or operating process across 2–3 of the following areas
• Operations / Data Management
• Trading / Portfolio Management
• Client Service / Onboarding / Workflow Management; and / or
• Performance & Reporting
• Collaboratively assisting, or leading, on a case-by-case basis, the needs and implementation analysis associated with new processes
• Assist with planning and scheduling action items in sequence and in parallel
• Assist with monitoring and reporting progress to completion
• Assist with creating and maintaining contingency plans in the case of delays or interruptions in implementation
• Monitoring and assessing deliverables against expected results
• Preparing summary and detailed reports
• Liaising among different support, control and line of business units
• Assisting with tracking and maintaining unit policies and procedures
• Ability to work effectively with others in non-hierarchical relationships
• Excellent Time management and organizational skills
• Skilled in the use of Microsoft Office programs and ability to learn and use additional computer applications as needed
• Comfortable handling multiple assignments and tasks in parallel and meeting deadlines
• Business Process Analyst I – up to three years of related experience
• Business Process Analyst II – at least three years of related experience
• Business Process Analyst III – at least five years of related experience
• Provide identification, analysis, documentation and implementation of key policy and procedure improvements
• Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions
• Play a pivotal role in company-wide operations improvement initiatives: identifying issues, forming hypotheses, and synthesizing conclusions into recommendations
• Conduct data analyses, such as regressions, factor analyses, correlations, etc
• Communicate recommendations on initiatives and influence leaders through data, analytics, and thoughtful interpretation of findings
• Provide support to the business, executive team and the HR function in the areas of HRIS, compensation, benefits and staffing
• Interact with company executives with poise and professionalism
• Serving as liaison with business and technical staff to build business relationships, document business cases, and manage and drive change within the organization
• Serving as functional expert for business software applications within a given process area and coordinating the integration and the data associated with these applications to upstream and downstream processes
• Identifying, assessing, and recording near-term business needs, recommending business priorities, and advising business units on options, risks, and costs versus benefits
• Facilitating the development of business cases both for new application development projects and for enhancements to existing applications
• Organizing and managing requirements development and design sessions with both the business community and Battelle s Corporate IT organization
• Translating business requirements and processes into design documentation, including, but not limited to, workflows and requirements documents
• Defining, developing, and managing process improvement projects
• Participating on and leading business process reengineering teams by apping as is and to be business processes, eliciting, documenting, and validating requirements and their drivers and business process metrics
• Working with test engineers to develop, execute, and track test plans including test cases/scripts/ scenarios in support of the testing objectives
• Creating, providing guidance on, and reviewing end-user process and procedure documentation
• Providing support for functional end-users after project deployment and participating in continuous process improvement initiatives, new requirements development and enhance projects
• Ensuring timely and accurate project tracking and delivery
• Certified Business Analysis Professional
• Experience using, supporting, and/or implementing ServiceNow
• Specific expertise with PeopleSoft Financials
• Recommend best practices/experiences and solution capabilities to customers
• Develop process map for OSS area, including defining process flows, roles and interfaces to other processes
• Customer workshop management with structural methodology to define TO-BE processes
• Gather, clarify, validate and analyze business requirements through ongoing active relationships with the key stakeholders
• Responsibility for the requirement management and change control for process/area
• Identify and define process KPIs
• Conduct quality assurance of business process artifacts to ensure adherence to enterprise BPM notation/taxonomy standards
• Communicate critical feedback to business partners in an affirming/positive manner that encourages education, engagement, and communication
• Manage categorization of all process artifacts to an enterprise capability and process model
• Manage and execute operational processes to support intake, access, administration, and reporting requests for the Enterprise BPM Repository
• Generate operational reports/dashboards to support enterprise BPM governance
• Identify enterprise-wide opportunities for process improvement through analysis of the BPM inventory
• Support BPM training and communication activities in support of the enterprise BPM mandate
• Encourage participation and adoption of BPM standards through developing positive relationships with business partners and stakeholders
• Experience in process mapping tools/techniques
• Knowledge of process improvement tools/methodologies (SIPOC, DMAIC, RACI, Value Stream Mapping etc)
• Strong interpersonal and communication skills including the ability to communicate with business partners
• Demonstrated attention to detail and ability to multi-task
• Flexibility to adapt quickly and change priorities as required
• Sound analytical and problem solving skills as well as proven time management skills
• Great written and verbal communication skills regardless of the level of the target audience
• Ability to work independently and within a larger team
• Excellent Microsoft Office skills, including Visio, Excel and PowerPoint
• Analyses operations procedures, processes, and problems to identify areas for automation or improved workflow
• Improve efficiency and capacity within TA by STP initiatives and roll out
• Works directly with TA clients and TA's client's clients in the roll out of STP
• Reviews workflow to evaluate effectiveness and proposes system
• Changes to improve productivity
• Interacts with staff in analysing existing operational procedures
• And interpreting how client needs can be better met
• Details client and business requirements for management approval
• Works as part of the project team to design, UAT and roll out projects
• Supplies operational support to users for new and existing systems
• Communicates effectively with clients and counterparty agents to schedule and coordinate testing of Straight-Through Processing (STP)
• Able to work with both internal and external contacts to ensure successful testing of STP trading
• Assist other TA offices in STP testing
• Collect and store testing evidence for each project
• Work closely with the client and agent to monitor go-live of STP trading
• Ability to spot potential problems and to proactively raise awareness to the team and/or client
• Reviews existing procedures, processes, and challenges to recommend where automation or improved processes can be implemented
• Investigates and identifies root causes of errors
• Re-engineers processes to ensure that both business and client needs are met and efficient processes are in place
• Interacts with staff in both IT and operations to formulate and implement solutions to improve processing
• Understands, determines and thoroughly documents business requirements
• Prepares feasibility and cost effectiveness proposals for Docket and Project meetings
• Helps management prioritise workload to meet urgent business &/or client needs and tactical solutions with a view to enhancing/implementing longer term strategic solutions
• Creates and writes procedures or BRD's as required for manual workflow or system changes for TA
• Writes proposals for system changes/enhancements
• Implements new efficiencies to improve accuracy and timeliness and reduce costs
• Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with the firms project frontier
• Coordinates work station set up, selecting appropriate technology
• Instructs staff on new system procedures
• Provides technical support for system exception processing
• Participates in meeting both on-site or via telephone with both clients and vendors
• Knowledge of transfer agency TA Platform Multifonds (Current Version 3.9)
• High-Level knowledge of Babel (Bravura Solutions)
• An excellent knowledge of SWIFT
• A working knowledge of Euroclear and/or EMX is a plus
• Knowledge of system capabilities, usually obtained through formal training or experience with PC or mainframe applications, is required to assess automation possibilities
• Strong knowledge of Fund Administration with particular emphasis on the Transfer Agency
• Advanced analytical skills at Business and Project level
• Can work methodically and on own initiative
• Familiar with industry trends and trading practices
• Ability to follow and adhere to pre-established Policies in relation to STP trading
• Use your accounting experience and training to analyze our existing processes for efficiencies and improvements
• Be able to interact with CPAs and other accounting professionals to suggest improvements to their daily operations
• Leverage your experience with large system implementations and ERP’s to deliver key business insights
• Gather business requirements and help Finance prioritize what is in scope for our solutions
• Ensure smooth implementation and roll out of new technologies
• Refine processes by asking questions and assessing all details for consistency
• Passion to eliminate waste and inefficiencies by enabling teams to work more efficiently
• Experience in Accounting process analysis
• Flow charting complex and intertwined business processes
• Experience with major project implementations and ERP systems a plus
• Actively listening to others and embracing problems by finding solutions
• Ambition to execute at a detailed level while dealing with ambiguity
• Self-motivated individual who can work independently and collaboratively in a team environment
• Bachelor’s degree required. Major in accounting preferred or equivalent experience
• 2 years business process analysis
• 2-3 years accounting experience
• Hands on experience with major ERP Accounting System is preferred
• Ensure timely, accurate reporting of Key Risk Indicators to various control forums
• Partner with the KRI strategy team and work closely with KRI data providers, LOB Control Teams, Business Owners, and Operational Risk Managers for those areas of focus
• Critically review KRI metric submissions for quality and accuracy and provide feedback to the KRI strategy team to drive discussion with the business partners
• Review existing business reporting and processes and evaluate alternative solutions to drive improvements in the process
• Participate in reporting review meetings and KRI development working sessions
• Implement KRI change requests
• Maintain documentation around KRI metrics across various functions
• Bachelor's degree in engineering, information technology, finance, or other business related field
• 2+ years of Financial Service Industry experience in a reporting, risk management, or operational control related role
• Experience using various Business Intelligence tools (examples include Business Objects, Cognos, Oracle, Qlikview, etc.)
• Intermediate to Advanced SQL Skills
• Advanced Access, Excel (Pivot tables, graphs, VLOOKUP) and PowerPoint skills; Experience with SharePoint and Phoenix a plus
• Manage and maintain the Enterprise Quality metrics and data repository by producing monthly quality reports
• Analyze data relating to product quality and recommend corrective action or improvement opportunities
• Support discovery sessions in order to influence business objective measures
• Interpret or explain data to deliver messages during quarterly management meetings
• Create and execute the annual strategic training plan
• Track and report training plan performance, training process performance and quality measures
• Drive continuous improvement by implementing quarterly process improvements
• Track internal audits monthly, and other quality functions
• Create process-related training material
• Minimum 1 year project management experience required
• Experience using statistical analysis techniques, tools and methodology (i.e. Pareto Analysis and Causal Analysis)
• Ability to adapt style to develop strong working relationships and use persuasion in delivering messages
• High degree of professionalism and maturity as heavily interacts with leadership at all levels
• Prior experience participating in complex strategic projects/programs that require exceptional business acumen experience
• Advanced knowledge in MS Office programs: Word, Excel, Project, PowerPoint, Visio
• Knowledge of ISO 90001:2008 or CMMI for Development
• Knowledge of software development life cycle methodology
• Experience implementing or managing quality management system (QMS) software and/or quality database tools
• Knowledge of project collaboration tools, including SharePoint
• Yellow Belt Six Sigma Certification or equivalent (i.e. Lean Six Sigma) is a plus
• Proficient in MS Visio, iGrafx
• Experience with Business Process Management Tools preferred
• Knowledge of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plan (Six Sigma certification preferred)
• Understand and utilize the basic tools and techniques of project management and deliver upon the project requirements within the define scope and timeline
• Ensure that all project team members deliver against the timeline and their respective tasks
• Manage issues/risks and escalate them in a timely manner
• Work with Quality Assurance and User Accepted Testing teams to ensure thorough testing of modules/application/interfaces
• Lead the post-implementation review to evaluate project results and client satisfaction
• Create and maintain project documentation, including timelines, issue/risk logs, status reporting, and any appropriate matrices
• Manage change control as a project moves through the project delivery lifecycle
• Manage multiple tasks and project activities to successful completion
• Minimum 2-3 years of project management experience preferred
• Knowledge of and experience using standard project management software such as Microsoft Project
• Experience managing geographically-distributed and culturally-diverse work groups, with strong team management, leadership and coaching skills
• Ability to develop strong relationships
• Ability to be flexible, follow tight deadlines, and organize and prioritize work
• Demonstrated ability to influence decisions/direction with business and/or technology stakeholders
• Ability to work independently with minimal direct supervision
• Business Analysis: Analyze business processes, issues, data; determine solutions; create and update process flows; build knowledge of business; communicate business needs to IT and ensure end-product meets needs
• Requirements: Review and write business requirements documents & impact matrices; attend functional requirements reviews ensuring all business requirements are being interpreted correctly; obtain knowledge of the Agile methodology and apply to program deliverables
• Multi-tasking: Manage multiple deliverables with timely and thorough execution
• Communication: Present analysis/findings both in writing and verbally across audience levels
• Business Relationships: Establish relationships with business subject matter experts; partner with team members on large scale implementations
• Bachelor’s degree and 3+ years experience with project management/business analysis/ requirements development or the equivalent combination of training and experience
• Experience leading large or complex business analysis and project efforts that involve technology
• Experience with effectively leading and influencing resources to deliver quality outputs
• Ability to analyze data, draw conclusions, develop requirements and present findings
• Demonstrated flexibility and results orientation with scope and timeline changes
• Demonstrated ability to ask probing questions and assess business needs
• Understanding and application of a control mind-set
• Demonstrated ability to influence decisions/direction and escalate appropriately
• Ability to meet deadlines, multi-task, organize, prioritize and work independently as well as with a team
• Excellent interpersonal, facilitation, and verbal / written communication skills
• Advanced skills in MS Excel, PowerPoint, and Visio
• Has experience in leading process improvement and change management initiatives
• Possesses ability to problem solve critical issues and conduct root cause analysis to understand the essence of key issues and ability to identify solutions
• Analyzes and applies policy requirements to existing proposed procedures and processes
• Identifies opportunities and provide recommendations to improve the process
• Consistently evaluates decisions in terms of impact to the business
• Ability to present complex information in an understandable and compelling manner to influence decisions
• 4) Communicate enhancement requests for new OLGA system releases on behalf of the dealers
• 5) Provide support in creating and presenting system change requests, testing, validation, and training
• 6) Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
• 7) Provide in region customer support for implemented solutions
• 8) Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
• 9) He or she demonstrates very good communication skills, being able to explain conclusions to dealers
• 10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the OLGA application into these processes at the dealerships
• 11) Demonstrated ability to translate data analysis into business recommendation
• Bachelor’s degree, preferably in informational technology, statistics, economics, or a similar field with quantitative coursework, and 4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
• Incumbent will have exhibited the ability to work on increasingly more complex assignments and will have demonstrated strong leadership, initiative, interpersonal skills, and the ability to communicate effectively
• In addition to 2-4 years’ experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable
• Performs business process analysis and problem-solving analysis of complex business processes
• Acts as the project manager during the development of business process documentation and outline requirements
• Operates as the lead to identify and document process requirements
• Identifies analyzes and participates in the development of business requirements for proposed projects, including but not limited to process flows and reports
• Translates business needs into functional requirement specifications
• Considers impact to current and future business environments, systems and processes, assessing upstream and downstream effect of process changes or upgrades
• Documents current and proposed business process flows
• Conducts cross-functional meetings, as needed, to interview a designated group of users (focus groups) to understand and address their needs, define problems as well as appropriate solution requirements, develop specifications, analyze and document business processes, validate test procedures, review training material for the user community and define future product direction
• Collaborates in the planning and deployment of new processes and enhancements to existing processes
• Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements to design process functionality as well as improvements to overall business strategies
• Reviews and analyzes the effectiveness and efficiency of existing processes and develops strategies for improving or further leveraging these processes
• Conducts annual department reviews and adjust the task inventory as needed
• Demonstrates a strong understanding of the current and future business processes
• Periodically reviews past improvements and solutions and vendor contracts and pricing to ensure solutions are still viable and applicable within the product portfolio
• Manages individual projects amongst shifting priorities
• Partners with the team to facilitate efforts to scope, schedule, test and deploy product enhancements and new functionality
• Responsible for day-to-day engagement with business and/or process subject matter experts
• Uses independent judgment, analysis and discretion to create and distribute spreadsheets, charts, graphs, and report metrics to management
• Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements
• Attends periodic training, networking and industry group meetings
• Bachelor's degree preferred, or equivalent work experience in related field
• 5+ years of business analysis, product management, and business process development experience, including experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses and designing and developing workflows within a workflow system
• Experience in project management processes and documentation
• Proficiency in Word, Excel, PowerPoint, Visio, Outlook; proficiency in SharePoint preferred
• Excellent organizational skills; must be able to manage tasks and projects with minimal guidance
• Experience working effectively with business functional teams, remote development teams in a very fast-paced environment with very aggressive timelines
• Strong teamwork and interpersonal skills. Ability to interact with all levels within the organization and work with multiple projects simultaneously. Ability to influence, facilitate, and lead cross-functional teams and workshop
• Knowledge of product management processes and documentation
• Demonstrated understanding and utilization of operational data and key performance indicators to improve operating efficiencies and support process performance
• Ability to provide business process re-engineering including, but not limited to, the development of alternative strategies, development, and monitoring of functional tests solution implementation assistance
• Ability to identify interdependencies within a workflow system and provide consideration and design recommendations
• Ability to quickly understand operational processes and design of flowcharts
• Ability to work across multiple workstreams to analyze business processes and provide automated solutions
• Demonstrated success establishing clear priorities to achieve business outcomes
• Strong verbal and written communication skills, including presentation, demonstration, and negotiation skills
• Ability to question and probe business process issues in a tactful manner
• Independent, with the ability to self-motivate and demonstrate initiative with minimal supervision
• Ability to independently resolve complex problems required; solid analytical and problem-solving skills
• ) Communicate enhancement requests for new system releases on behalf of the dealers
• ) Provide support in creating and presenting system change requests, testing,validation, and training
• ) Provide in region customer support for performing analysis to drive parts sale solutions
• ) Assists dealers and Caterpillar team in obtaining answers to process related questions from the global Process Owners and global customers
• 10)Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
• 11) Demonstrated ability to translate data analysis into business recommendations
• Bachelor’s degree, preferably in informational technology, statistics, marketing analytics, economics, marketing
• 4-5 years of professional experience utilizing quantitative analysis and or/ IT troubleshooting is required
• Must be advanced skills with MS Excel, Access, Word, and Power Point; SQL, and a statistics package like SAS, SPSS, or MiniTab
• Experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable
• Knowledge of data visualization tools such as Cognos, Crystal Dashboard, Jasper, Tableau or Qlickview is a plus
• Knowledge of Data Analysis tools such as MiniTab, RapidMiner is a plus
• Communicate enhancement requests for new system releases on behalf of the dealers
• Provide support in creating and presenting system change requests, testing, validation, and training
• Lead improvement projects of functional support processes. Maintaining high visibility to end-users with the goal to consult on process options and head off potential IT solution problems
• Provide in region customer support for performing analysis to drive parts sale solutions
• Assists dealers and DSD team in obtaining answers to process related questions from the global Process Owners and global customers
• He or she demonstrates very good communication skills, being able to explain conclusions to dealers
• Should have a good understanding of lead generation and sales funnel management and understand commercially how to embed the Opportunity Management application into these processes at the dealerships
• Demonstrated ability to translate data analysis into business recommendations
• Perform data analytics using systems and tools to identify service trends and to support established metrics and measurement goals
• Create recommendations and proposals with an understanding of cross-functional requirements and business strategies to drive associate, operational, and product improvements
• Facilitate cross-functional discussions to create current state and future state business process models
• Streamline workflows, improve delivery and aid in long-term strategic planning
• Lead the identification, prioritization and selection of process improvement opportunities
• Develop metrics and benchmarks to identify and drive process improvement
• Structure, prioritize, and lead process improvement projects to align with overarching business goals
• Establish trusting and vital relationships with support dependencies to facilitate improvement initiatives
• Develop and present PowerPoint presentations, reporting, and proposals to various levels of management as needed
• Minimum of 3-5 years’ experience as a project or process leader and/or a proven track record using business analytics to drive improvements
• Proficiency in Word, Excel, PowerPoint applications
• Proficiency in databases for analytics and report creation
• Ability to understand the customers’ business and how the process contributes to the delivery of that product or service
• Ability to foster a collaborative and cross-functional teams
• Knowledge and experience in managing medium to large projects and process planning and facilitation techniques
• Ability to work to tight deadlines and to prioritize multiple, conflicting and frequently changing priorities
• Strong communication and inter-personal skills with the ability to influence both peers and more senior partners
• Ability to analyze data and incorporate into effective solutions
• Drive communication between necessary stakeholders to obtain buy-in
• Provide business process insights to quality initiatives
• Ability to navigate effectively across all levels of the organization
• Demonstrated ability to coach and mentor less experienced team members
• Change champion and effectively manage implementation of new ideas
• Owns several Excel-based tools and processes, with responsibilities including break-fixes, enhancements, documentation of processes and tool definitions and communications with users
• Effectively manages relationships with the internal customer – the merchandising and planning teams - applying a customer-focused mindset
• For tool enhancements, collaborates with cross functional partners to translate end-user requests to technical requirements. Designs, tests, documents and implements requests
• Provides day-to-day support for tools including troubleshooting debug errors, researching email requests, etc
• Partners with various functions ranging from Merchants to IT; across a range of levels, from functional heads to individual contributors
• Manage and run Business Intelligence queries in Cognos
• Bachelor’s degree in business or quantitative focus area preferred
• 2-3 years of experience in apparel retail, particularly working with Merchandising and/or Planning, preferred
• 2-3 years of experience in an analytical or reporting role preferred
• 2-3 years of experience working in/with Informational Technology preferred
• Expert Excel skills including pivot tables, complex formulas, advanced queries, visualizations, etc
• Experience with Visual Basic (VBA) including code writing, debugging and documentation
• Report automation/scheduling (e.g. via Outlook task scheduler) experience preferred
• BI reporting skills preferred
• Excellent analytical and math skills
• Strong focus on detailed, accurate execution of processes
• Strong knowledge of retail math
• Ability to work independently as well as part of a team; must be service oriented and problem-solver
• Must be agile, able to prioritize, and able to manage multiple demands and stay calm under pressure
• Build tools and processes to support adherence to existing and new procedures and standards
• Identify and contribute to ongoing process improvement initiatives to solve operational challenges focusing on productivity, stability, compliance, customer experience, financial results and other relevant metrics
• Ensure that current and newly developed tools subscribe to JPMC technology standards for security, access control, data privacy, etc
• Develop training materials for new tools and processes
• Train users and/or trainers on new tools and processes
• Develop production metrics and reports to provide relevant performance updates on new and existing processes
• Interpret, review, and critique processes and make recommendations for improvement
• Technical skills: Access, Excel, SAS and/or other technologies for the following purposes
• Business or technology college degree, or specialized training or equivalent work experience
• Minimum of five years of relevant work experience
• Experience with/understanding of business process reengineering and business modeling concepts and analysis
• MS Access Database development and support
• Reports development and production
• SAS experience a plus
• SharePoint experience a plus
• In depth knowledge of Unit Pricing, Financial Reporting and Tax operations within an asset servicing business
• Knowledge has been acquired through experience in related areas which is required to recommend process improvement
• Knowledge of Unit Pricing, Financial Reporting and Tax systems and related applications – e.g. InvestOne, Garradin, TLM, WWOT Tools, Custody applications and Management Reporting tools
• Advanced analytical skills are required to evaluate effectiveness of processes
• Negotiation and persuasion skills are required to work with partners and implement changes
• Understand the support functions asset servicing businesses rely on - Pricing, Asset Set Up, Account Management, Financial Reporting and Tax
• Organizational skills are required to develop and monitor project plans
• Has worked on projects / new fund launches within an asset servicing business
• Experience documenting business requirements; preparing feasibility and cost effectiveness proposals
• Can co-coordinating system and user acceptance testing within an asset servicing business
• Can collaborate and consult with senior management and key stakeholders
• Experience of working with offshore teams
• Complete process documentation as part of the solution
• Develop test scripts and approve testing as required by new content releases
• Assist in the development of end user training materials
• Provide level 2 support for business process related issues
• Hold a participatory role in workshops with Process Partners to gather business requirements for the HR process solutions. Be involved in solution design workshops, but have limited responsibility or accountability for the final solution
• Assist in the updates or development of process documents. Participate in functional testing including the development/updates and execution of various test scripts
• Manage the completion of own work assignments and coordinater work with others
• Support a work group under the direction of a supervisor / work director / team lead
• Initiate and maintain clear communication with customer regarding mutual expectations and monitor customer satisfaction. Distribute helpful information to customers. Occasionally collect/exchange information or make or respond to inquiries with internal customers
• Consider many different options or procedures and decide which of many procedures to follow and in what order, to reach the proper results. Notice when a current situation is similar to a past situation, and identify the similarities. Problems faced often require reasoning before coming up with a solution. Review possible solutions quickly, analyze and evaluate options based on management-defined standards or the standards appropriate to professional/technical discipline
• Develop well-prepared action plans for the current quarter and have a clear sense of what needs to be achieved in the six months to come. Time spent looking beyond six months in the future will generally not improve job effectiveness. General instructions on what needs to be done, when it needs to be done and how it is typically done are already established
• Can change different parts of the standard approach to serve customers best, but cannot add or delete procedures without approval
• Able to manage own duties including setting priorities
• Able train and monitor other employees doing similar work
• Know what other employees in other related areas are doing
• Able to be in frequent contact with people outside the work group to give or obtain information
• Able to express self clearly
• A college or university degree or certification that is equivalent
• Familiar company policies and procedures with a strong department background
• Able to build strong relationships with various stakeholders
• Experience in Human Resources is highly preferred
• Analyze data and create reports that support various teams in the orgazination
• Work with different teams under the Mobile Devices and Logistics team in order to create data processes and efficiencies
• Deep dive into various asks from the Vice President
• University degree in business or computer science
• Desire to learn about big data and analysis
• Basic SQL/SAS knowledge
• MS Excel/MS Access knowledge
• Dilligent work habits and problem solving skills
• Participate and lead cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes and opportunities for improvement
• Drive cross functional teams to develop, test and implement functional and/or technical solutions to achieve the desired end state
• Create and deliver presentations and/or training to all levels of Columbia staff, from functional business managers to executives
• Leadership and accountability for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
• Minimum of 3-5 years of experience as a business process analyst or relevant business experience
• 1-2 years of experience in ERP Project implementation (including testing, cutover, validation and production support)
• Possess excellent organizational and presentation skills
• The ability to influence others throughout the organization
• International business work experience desired
• Direct or indirect management responsibility of 7 - 10 exempt employees
• Manage high level business initiatives and support all levels of metric reporting (ex. Integrated Dispute Management System, demand mitigation programs, enterprise releases)
• Collect and analyze complex data for reporting and/or performance (trend) analysis
• Maintain and manage all UDBA, User Tools, and Business Systems / Tables
• Manage / Support our risk and control agenda (ex. Phoenix action plans, change management, process improvements, technology related change, etc.)
• Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
• Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
• Understanding of risks and controls and ability to identify and articulate potential process improvements
• Exceptional ability to collect, analyze and interpret qualitative and quantitative data
• Knowledge of SQL and database servers, ASP.NET, C#, and SAS
• High proficiency in problem solving, negotiation skills, and strategic management
• Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
• Knowledge of Visa/MasterCard regulations and dispute processing guidelines a plus
• BS/BA degree preferred (or equivalent experience)
• 7 - 10 years operations and managerial experience
• Support medium to large and moderate to complex projects from initiation through implementation, including phases such as planning, detailed requirements analysis, and design development
• Serve as the GDS Project Manager on Enterprise Release Projects. Includes Requirements Gathering, Scope Definition, Design/Build Management, Testing and Implementation of Enterprise Release Projects impacting GDS
• Closely track and manage project timelines to within defined ranges, monitor project progress, and adjust resources and priorities accordingly to meet aggressive deadlines
• Establish and manages to detailed requirements, priorities, and deadlines
• Manage and track progress against project plans, financial reports, status reports, issues logs
• Identify project risks and implement appropriate mitigating activities, and escalate risks and exposures to next level of management when appropriate
• Prepare standard and ad-hoc management reports and presentations for assigned projects
• Resolve project conflicts effectively by making timely decisions and/or negotiating with affected areas to arrive at a mutually agreeable solution
• Establish and maintain effective relationships with core and extended project team members, stakeholders, peers
• Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management Account Processing/New Accounts Operations. Lead and participate in various projects to support business needs including the analysis, recommendation, and implementation of accepted solutions
• Conduct project reviews, resource analysis, status tracking and reporting, escalation support, training, etc
• Lead EZ Forms change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
• Lead projects related to new account opening, account maintenance, regulatory changes, risk/controls, process and technology enhancements, and other initiatives related to Chase Wealth Management account processing operations. Includes all aspects of project management: scope, requirements, testing and implementation, change control process. Ensure defect-free implementation
• Identify, analyze and document business requirements, test cases and test plans and conduct testing for process and/or technology enhancements
• Requires communication with senior management
• Assist in coordinating updates to forms, procedures, reference or training materials
• Requires project management experience
• Requires experience in investment or brokerage industry
• Prefer FINRA Series 7 and 24 licenses but not required
• Strong analytical skills and attention to detail
• Proficient in Microsoft Word, Excel, and Project
• Requires Bachelor’s Degree
• Technical expertise with SharePoint design and troubleshooting
• Technical aptitude with Document Management Tool functionality for current state and an unknown future state as Livelink is being decommissioned; to comprehend and anticipate implications and to make recommendations to close gaps,
• MS Word 10 (Advanced user)
• MS Excel (Intermediate user)
• Adobe Acrobat (Intermediate user)
• SharePoint 2010/2013 (Intermediate to advance user -prefer Designer experience)
• Doc Management Systems/Content Management Systems (DMS/CMS)
• Gathering requirements across the business through innovative workshops
• Documenting process flows in Visio
• Working across multiple business projects and managing delivery through to the end
• Writing user stories and writing documentation depending on the delivery methodology
• Strong stakeholder engagement across a multiple business units
• Help contribute and drive a number of change projects
• Understanding the As/Is and build the to/be to process reengineer a number of current business process's
• At least 4 years experience as a business facing Business Analyst / Process Analyst
• Proven understanding of BABOK, Agile and Lean 6 Sigma
• Excellent stakeholder management ability with great written & verbal communication skills
• Previous experience working in a consultancy firm is advantageous but not essential
• Exposure to business change projects would also be highly regarded
• A working understanding of Visio is a must
• Great offices based in the CBD
• A truly people focused organisation with a number of L&D focused initiatives
• This role has a very strong view to move to permanent
• A great team culture and exposure to a number of great projects in a spectrum of methodologies
• Work with stakeholders to define project scope and play a leadership role in developing solutions
• Manage multiple initiatives to completion under concurrent, rigorous deadlines in a fast-paced dynamic environment
• Duties may include, but are not limited to developing risk mitigation plans, conversions, and process improvement actions, all from beginning stages through completion
• Develop strategy and execute internal processes by becoming an expert resource in the systems that support the marketing credit card application process
• Establish and monitor project plans, priorities and deadlines
• Provide regular dashboard communication providing updates on project status to all levels of leadership
• Ensure projects are completed according to time and budget schedules, and that objectives conform to line of business standards, operations objectives, user requirements and client needs
• Develop, update and present requirements documentation and timelines to support various work
• Ensure quality and timeliness of project results
• Organize and direct the activities of project teams to ensure quality and timeliness of project completion
• Define problems and solutions involving substantial latitude in course of action
• Resolve project conflicts by making decisions and through negotiations with impacted areas and management, as appropriate
• Prepare standard and ad hoc management reports and presentations for assigned projects
• 3 - 5 years project management type work, or related experience
• Prior experience in the Controls space preferred
• Ability to simultaneously lead multiple initiatives with business or technical scope of varying size and complexity
• Project/strategic planning and business background with understanding of assigned areas of responsibility
• Team coordination and organizational skills
• Root cause analysis experience
• Strong understanding of project management methodology
• Problem analysis and resolution expertise
• Fluency in MS Word, Excel, PowerPoint and Project
• Business Requirement Document creation experience preferred
• Business analysis and process mapping experience preferred
• Define & identiy Processes, provide clarity and transparency to stakeholders
• Develop strategic process vision
• Prioritise and contribute to process improvement initiatives to enable better execution of responsibilities from a regulatory and organisational standpoint
• Predict future process breaks or backlogs to address Regulatory and internal Audit concerns
• Drive "process culture"
• Deliver training in process fundamentals, to extend the management of these processes
• Process mapping "as is & to be" and operation model observations
• Develop & maintains project tracking including status updates to stakeholders
• Become the business subject matter expert, experienced in business analysis and requirements gathering
• Participate in process design and project implementation teams in process improvement activities
• Ownership of business readiness activities
• Develops and supports the delivery of information to assist tactical and strategic programs
• Designs scalable business systems,
• Establishes tracking metrics and standards documentation for adoption and audit
• Coordinates and obtains access to data and identifies technical resources for project support
• This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division
• Firm dedication to the company values (I Am EPIC – Integrity, Agility, Excellence, Passion, Innovation, Community)
• Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects
• Has high standards related to all assets that get created for Launch That brands and businesses
• Oversee data collection and management and assure its continued accuracy
• Help develop department-level strategies and processes that leverage data for efficiency and profitability
• Evaluate processes objectively throughout each company project and the organization as a whole
• Identify and prioritize processes that need improvement
• Suggest and develop sets of workflows and best practices for sales team
• Document current and future state processes
• Develop standard operating procedures for sales team
• Use Salesforce, Microsoft Excel, Microsoft Power BI and other platforms as needed, utilize data to generate actionable reports to evaluate and monitor business performance
• Act as liaison between departments to coordinate cross-departmental collaboration
• Promote a culture of accurate data and data-based action and strategic planning
• Develop forward-looking models on existing and potential lines of business
• Train sales and other teams on Salesforce changes and upgrades
• Monitor use of Salesforce throughout the company to ensure data integrity and quality
• Promote data-driven processes
• Work with business partners to align data sharing and processes
• Advanced education, MBA preferred
• Demonstrated experience in financial management
• Demonstrated experience in project management
• Thorough knowledge of Salesforce
• Previous experience in digital marketing
• Previous experience in a results-driven sales environment
• Continuing education in digital marketing and SEO trends
• Someone who likes to work hard and play hard
• Translate customer and business needs into requirements
• Find and/or develop hard data and metrics to back up assumptions
• Engage, collaborate and negotiate with senior executives
• Actively work on business process redesign, roadmap planning, new programs, and identifying touch points and opportunities through other channels
• Perform gap analysis outlining gaps in process, policy, functionality and user experience necessary to deliver and execute a successful rollout
• Become a subject matter expert on the systems and processes that comprise the BiC Platform landscape. You will need to understand the systems, data, logic, teams and processes involved in setting up Sales Offering data on the Pelican order entry system so that customers can purchase, access and use the products they subscribed to
• Work directly with our BiC platform development team and EIS teams to define the roadmap of capabilities and features that need to be implemented to support our Sales Offering setup and Go to Market processes
• Work with multiple different business teams (Support, Store-Ops, Licensing, EIS, Solution Architects, Pricing, etc) to define and optimize the existing processes for setting up Offering data in a robust, scalable and quality driven manner
• Work with various business stakeholders to define and prioritize business requirements for new business models and capabilities that are key to driving our business. ( e.g. Promotion functionality, Manual Order Entry, Clic for Cloud Products, Industry Collections and much more
• 4+ years in product management, business analysis or process improvement
• Excellent communication, writing and influencing skills
• Clear track record negotiating with senior executives on challenging projects
• Demonstrated experience defining a program vision and following it to successful execution
• Demonstrated ability to manage multiple projects and work across functional teams
• Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast paced environment
• Must be able to think creatively and possess strong analytical and problem solving skills
• Proven track record of consistently meeting goals and objectives
• Experience developing business cases and successfully presenting to leadership
• Bachelor’s degree in a technical, business, or analytical field (economics, mathematics, CS, engineering or related field)
• Comprehensive knowledge of Change Management, Project Management and Process Improvement principles, strongly preferred
• Demonstrated proficiency in leading business process improvements delivering significant value to an organization strongly preferred
• Understanding of the commercial lending process
• Knowledge of the AFS Level III, CLO, Loan IQ and Risk Analyst, strongly preferred
• Proficiency with Microsoft Office applications including Access, Visio, and Power Point
• Solid knowledge of principles, concepts, and theories within supply chain associated with D2C channel and ability to train & develop other team members on this knowledge
• Solid knowledge of cost and value drivers for D2C value chain, including Planning, Buy, Allocations, Distribution, replenishment as well as store operations
• The ability to organize, lead and conduct individual and cross functional group interviews to gather information about current business process and to translate and articulate the information captured in the interviews into process models
• Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently. Strategic agility in problem solving
• Ability to learn new tools and environments quickly – WinDSS, SAP, MapleLake, Cognos, PDM, etc
• Is in a position to provide leadership, guidance and direction to other team members
• Retail Apparel Store Operations functions
• Store Allocation and capacity processes
• Supply chain transportation processes
• 1-2 years of experience in Retail ERP (or similar) Project implementation (including testing, cutover, validation and production support) preferred
• Familiarity with SAP AFS preferred
• Demonstrate the 5 Keys to a Great Customer Experience to partners on a daily basis
• Design and develop classroom and online instructional material for customer facing specialists
• Create entry and advanced level courses for multiple audiences
• Translate business and functional requirements to design training curriculum
• Stay current and adapt to changes in course delivery methods, policies and procedures, and regulations
• Support the evergreen process for all materials developed
• 3 – 5 Years’ experience of instructional design and / or technical writing experience
• Experience developing adult based learning programs
• Web based instructional design methods
• Lesson and curriculum planning skills
• Operations expertise required; Lending experience a plus
• Proven ability to work on multiple projects at a time
• Ability to be flexible with business hours
• Learning measurement tools (QuestionMark, Survey Monkey, ConfirmIt)
• Gamification
• Banking operations, financial technologies, project management, metrics & analytics or process improvement
• Visual design skills (Dreamweaver, Photoshop, Captivate, Illustrator
• Primary source of subject matter expertise and related support for initiatives impacting the business area
• Frequently leads projects/complex assignments with little supervision
• Ensures projects are completed according to established timelines and budgets
• Participates and supports cross-functional teams
• Leads and implements necessary changes to procedures, letters and training material
• Delivery of operations functionality in a consistent and accurate manner across Eligibility Review Process
• Requires 5 years of Credit Card operations experience
• Must possess in-depth knowledge and understanding of operation process and related concepts
• Must be able to navigate complex infrastructure involving multiple groups and individuals
• Prefer experience with continuous improvement
• Exceptional communication, presentation and writing skills
• Prefer ability to interact effectively with all levels of management, including across line of business stakeholders
• Prefer strong project related experience
• Strong business acumen and demonstrated leadership
• 2-5 Years claims experience in CAS and MTV (preferably both)
• Problem solving and critical thing skills
• Ability to explain in written and veral communication the results of the analysis in a way that is understandable for an outside audience
• CCP2 knowledge
• Use of PAAG
• Knowledge of singlepoint
• Some excel knowledge
• Pricer knowledge
• Facilitator of risk and control guidance for the Payment Assurance team
• Policy development, review and implementation – partner with Compliance, Risk, Legal, and other functional stakeholders to ensure regulatory and best practice obligations are appropriately discharged
• Documentation and implementation of control framework/processes (RCSA, RCCD, Process Mapping) in conjunction with functional partners
• Identify and remediate control gaps either directly or in partnership with functional partners
• Organize and direct the control and risk initiatives so that Payment Assurance is “audit ready” at all times
• 5 years Risk, Audit or Operational Risk experience or equivalent work experience
• Experience in production, process improvement, process mapping, risk and/or project management
• Demonstrated ability to positively interface with other departments, colleagues, senior management and external customers is required
• Familiarity with JPMC risk assessment programs is preferred
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Import, clean, transform, validate or model data with the purpose of understanding or making conclusions from the data for decision making purposes
• Work with data providers to extract data relevant for analysis
• Build, maintain, and enhance a complex planning & trending model to manage overall manufacturing process
• Preparation and presentation of monthly reporting to Site Leaders and Management inclusive of capacity planning, productivity, associate scorecard and performance metric
• Identify, manage and drive initiatives to improve productivity and efficiencies based on business and information needs
• Provide ad hoc support to management as appropriate
• Develop and present analytical reporting regarding forecasted versus actual volumes, opportunities, risks, etc. to provide management insight into key drivers
• Ensure the continuous improvement of forecasting and analytical models
• Management of process from idea to execution on a larger scale; able to manage multiple processes concurrently
• Finance / Shared Services operational, system and reporting knowledge
• Quote to Collect end to end process knowledge
• Knowledge of industry and business principles especially related to Cash flow & Quote to Collect processes, electronic capabilities and commissions
• Customer knowledge to provide appropriate solutions
• Design and implement reporting and data base capabilities
• Develops and applies project management techniques
• Problem Solving skills
• Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information
• Minimum 5-7 years of analyst experience
• Expert level in Microsoft Office tools
• Familiarity and experience with quote to collect systems
• Proven Project Management and analyst experience
• Proven experience utilizing process improvement techniques
• Demonstrated ability to lead operational and cross-functional project teams
• Ability to communicate clearly and present at leadership level
• Work with limited supervision
• Experience on tracking, reporting and controlling costs
• Payroll and commission experience a plus
• Undergraduate degree in business, computer science, related field and/or equivalent experience required
• Investment industry / brokerage experience
• Series 7, 25, or 99 preferred
• Drive risk and control agenda
• Requires Bachelor's degree
• Branch Technology Support assists branch employees with technical, password and navigation-related issues. The team partners with Tier II technology and development teams to provide first-call resolution whenever possible, and escalates calls as appropriate
• Branch Operations Support provides assistance with questions related to Retail branch policies, documented and undocumented procedures, complex service issues, document review, compliance issues and products. This team supports Consumer, Business Banking (BB), Chase Private Client (CPC), and Debit Card Operations (DCO)
• Business Support Team assists BOS and BTS with telephony support and change management engagement. A CCB Operations centralized team provides workforce management, forecasting oversight, metrics analysis support
• Quality Assurance and Controls team participates in the CCB Risk Control Self Assessment Lifecycle, process mapping and improvement, and control testing for BOS and BTS
• Banker Support Line provides real-time administrative support for this line, including, project management, resource allocation, metric reporting and banker satisfaction
• Evaluate and analyze data from multiple sources in a fast-paced environment
• Consistently lead by example
• Utilize proven communication and personal skills
• Be focused on the customer, the organization's business goals and profitability
• Bachelor's degree in Business or related field (Economics, Engineering, Mathematics, Operations Research, Statistics, Computer Science)
• Thorough knowledge of IT hardware, software, networking, etc
• Demonstrated experience with Microsoft Excel and Power Point
• Banking experience preferred
• Excellent verbal and written communication skills - ability to summarize findings into concise high level points geared towards the audience and visually depict key data and findings
• 1) Direct or indirect management responsibility of 7 - 10 exempt employees
• 2) Support Performance Management / Reporting
• 1 Design, develop, build and implement consistent matrices including but not limited to Key performance, risk/control, and productivity metrics
• 2 Work with various stakeholders to gather necessary requirements to build defined matrices
• 3 Manage output of these matrices and integrate with existing reporting structure, including but not limited to employee scorecard and monthly business review
• 4 Take the lead to ensure matrices align with expectations of the project customer experience and risk and controls
• 5 Communicate output of matrices to key stakeholders throughout lifecycle of project
• 3) Support Business Lead to
• 1 Ensure proper requirements are designed, built and communicated
• 2 Oversee testing/readiness for project
• 3 Manage key decisioning and changes to project
• 4 Manage communication to all levels including key stakeholders
• 5 Ensure completeness, accuracy, timeliness of deployment
• 6 Work with control partners to ensure proper oversight in place
• 4) Support Risk / Control Management
• 1 Ensure new processes have proper controls in place to meet audit/regulatory guidelines
• 2 Ensure proper controls in place for these new processes (Process maps and RCSA)
• 3 Ensure proper tests/controls in place during and post-implementation of IDMS
• 4 Oversee and manage execution
• 5 Handle reporting, communication, and escalation of any unexpected exceptions during and post-implementation
• 0) 2 Years of extensive experiences of Capacity Planning and scheduling
• 1) Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level
• 2) Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment
• 3) Understanding of risks and controls and ability to identify and articulate potential process improvements
• 4) Exceptional ability to collect, analyze and interpret qualitative and quantitative data
• 5) High proficiency in problem solving, negotiation skills, and strategic management
• 6) Required experiences in performance management and advance metrics reporting
• 7) Understanding of the debit card and credit industry, Regulation E, Regulation Z, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus
• 8) Knowledge of Visa/MasterCard regulations and dispute processing guidelines
• 9) BS/BA degree or above
• 10) 7 - 10 years operations, managerial, integration, and people leadership experience
• Manages and directs Quality team activities and monitors progress
• Lead the team to perform random sampling check/reviews of the transactions processed by analyst and identification & rectification of errors, Tracking and reporting to management
• Guides the team to perform RCAs on the errors and identifying opportunities to mitigate the risk of errors
• Responsible & leads team for training new employees as well as coaching existing staff for reduction of errors
• Monitors in completing risk inspections for internal activities as outlined in the scorecard and closing gaps timely
• Monitors risk education based on audit observations to the operation teams
• Actively work with the operations team to resolve exceptions
• Analyzes data for reporting and/or performance (trend) analysis
• Recommends and implements Continuous improvement culture to improve services and systems
• Ability to work with developers, business analysts, project managers and business users on a project by project basis
• Work with Automation Analyst to develop/create automation scripts, test & validate them using available applications
• Execution and maintenance of Manual and Automation scripts so that they are reused across multiple projects
• Designing and Creation of metrics to track efficiency and productivity
• Contribute in automation and process enhancement initiatives
• User Tools Management - End to end management of UT - New request, Decommission and re-classification approvals and User Tool Program Control Remediation
• Business Continuity coordinator - Supporting Operations team as a Business Continuity Coordinator, to work & update BC plan details through RDMS (Resiliency Data Management System) application
• Basic understanding of the business functions within the site
• Strong communication skills to develop relationships business groups & excellent collaboration skills
• Strong organizational, project management and multi-tasking skills
• Proficiency in controls analysis, Understanding of risk and control concepts to include
• Bachelor’s degree or 5+ years experience with business process resolution
• In-depth operational risk and control analysis experience
• Strong critical thinking/analytical skills with strong attention to detail/quality control enabling driving actions to closure
• Ability to establish and maintain effective working relationships with team members and SMEs
• Project management experience and an internal drive to achieve results
• Excellent organizational, problem solving/root cause analysis, and time management experience
• Most of these sessions will be done in virtual sessions given the geographic proximity of the SMEs, so Visio & iGrafx prior experience would be beneficial but not required
• MS Office skills (Word, PowerPoint, Excel, Access)
• Gathering requirements across the business through innovative workshops and one-to-ones
• Working across multiple business projects and managing delivery from end to end
• Help contribute and drive a number of process projects
• At least 4 years experience as a business facing Process Analyst
• Be a qualified Lean Six Sigma Green Belt
• A large program of work offering longevity
• A truly people focused organisation
• A great team culture and exposure to a number of flagship projects
• Evaluate and develop opportunities to improve OF processes
• Support the implementation of process enhancements including documentation, testing and training activities
• Planning and coordination of release testing and go-live for Order Fulfillment
• Support the implementation of cross-functional projects
• Maintain in-season logistics data and support migration activities
• Ensure key system/network jobs (aRun/aRun Preview/DN Creation/Cleanse) run as scheduled
• Ensure efficient and solution oriented interactions with SSD, GIT team to provide process and system solutions
• Coordinate monthly/quarterly management reporting
• Coordination of seasonal migration activities for European Operations
• Understanding of logistics cost and service drivers
• Operations as wells as commercial mindset, end-to-end thinking
• Demonstrating initiative and acting result oriented
• Strong team player and service mindset
• English fluent (written and oral), other languages
• 2 – 5 years working experience in Supply Chain Management and Logistics
• Strong SAP know-how (SD and MM)
• English: fluent
• Attention to detail, and accuracy in every aspect of the role, is essential
• Technical aptitude – enjoys working within a systems environment and has an IT ‘mindset&#8217
• Innovative – continually looking to analyse and improve work processes
• Solutions – ability to deal with complex issues, identify solutions and implement often under pressure
• Customer service skills are paramount, with a desire to continually seek improvement of the service given to all (internal and external) customers
• Team Player – work to pro-actively build team spirit. He/She must be flexible and accommodating to all requests that help build a strong and improved EMEA payroll team
• Must build and maintain a high level of technical mastery on SAP payroll and all payroll legislation, statutory deductions etc etc
• Must be able to work under own initiative, with minimal supervision, in order to manage workloads to meet strict monthly and annual deadlines
• Due to the sensitivity of the data, the Tier 1 must maintain complete confidentiality and exercise integrity and discretion at all times
• Ability to work across boundaries and form productive working relationships with other departments in the quest to improve efficiencies and effectiveness throughout the Shared Service Centre
• Gathering business requirements
• Managing end to end delivery of projects
• Strong stakeholder engagement
• Strong understanding of As-is & To-be processing
• Ability to apply Lean Six Sigma tools (DMAIC, Fishbone diagrams, VSL etc)
• Facilitate the business process management (BPM) definition phases by documenting, analyzing, and prioritizing all business, functional, non-functional, and critical-to-quality requirements, while keeping in mind overall project goals, budget, and timeline and mitigating potential risks. The definition phase involves heavy interaction with others, such as interviews, workshops, and presentations, with various departments and process owners. Detailed documentation and effective communication skills are keys to success
• Model, build, and deliver all business process definitions throughout the implementation phases and during the ongoing process improvement
• Assist business process consultants to understand key decisions made during current and future process execution, capturing business rules from users and systems
• Identify business data required to perform current and future state processes in order to build a data model for BPM implementation
• Elicit requirements for building reports, dashboards, scoreboards, and key performance indicators from process owners to allow for effective management of their business processes
• Assist in completing the process improvement methodology for assigned projects based on work observation, process modeling, process measures, evaluating transaction data and other financial information
• Assists in creating and maintaining methodology tools for assigned projects, including process observation templates, decision matrices, and spreadsheets for calculating process measures
• Develops project summary reports; participates in presentations to project stakeholders
• Assists in developing key performance measures for process metrics; maintains quarterly updates on process measures and reporting on progress to senior managers
• Receives training in required process improvement methodology
• Keeps abreast and maintains working knowledge of current project analysis and management methodologies
• Fundamental investment concepts, practices and procedures of custodial retirement accounts
• Fundamental investment concepts, practices and procedures of business process management (BPM)
• Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
• Fundamental investment concepts, practices and procedures of process improvement analysis
• Fundamental investment concepts, practices and procedures used in the securities industry
• Basic business case analysis
• Basic project resource planning
• Basis project management concepts and methodologies
• Eliciting business requirements to achieve stated process objectives
• Translating stated process objectives to an implementable business process definition model
• Developing instructional and procedural documentation/presentations for process changes
• Creating and updating process models using BPMN templates and related software
• Tracking process metrics and maintaining cost tracking reports
• Read, interpret, analyze and apply information from professional publications
• Organize and prioritize multiple tasks and meet deadlines
• Analyze business processes, workflows and organizational functions and structures to determine how they can be improved or automated
• Facilitate business process discussions, meet with process owners and end users, and observe processes in action, to develop process maps of existing processes and design improved processes
• Evaluate and structure a large amount of information for numerous business processes within a short amount of time and then develop recommendations for process improvements and automation
• Develop requirements documents from business process discussions and process mapping
• Link process details to the big picture by considering our client’s business goals and objectives when developing recommendations and process improvement plans
• Quickly understand a variety of environments, industries and business operations
• Maintain a strong understanding of how ERP, CRM, BI and industry-specific business software operates including cloud platforms and solutions
• Work with our client’s business units and IT departments to interpret business requirements for IT staff and translate IT solution capabilities to end users within the business units
• Effectively present new ideas and process changes to stakeholders and lead process change implementations, monitoring, measuring and providing feedback throughout
• Understand the big picture, business goals and objectives and apply that understanding to the business processes that need to support those business goals and operational improvement initiatives
• Proactively take ownership for assigned tasks and projects, ensuring high-quality results for individual and team deliverables
• Create and maintain effective relationships to insure high client satisfaction
• Accountable for consistent chargeability levels and for assisting in meeting or exceeding revenue and client satisfaction goals
• BPM Certification, BA Certification or Lean/Six Sigma Certification is preferred
• Proven experience with process analysis, mapping and business process re-engineering is required
• Bachelor’s degree in Business or related field is required
• 3+ years related experience as a business analyst, technology or business consultant, or operations manager is required
• Strong understanding of ERP, CRM, BI solutions including cloud platforms and applications
• Strong analytical background and problem-solving capabilities. Excellent diagramming and communication skills
• Ability to work within a diverse project team consisting of people from across all parts of the organization -- across departments and geographies
• Ability to balance the introduction of new ideas, approaches and strategies with the practical requirements of the business
• Ability to communicate clearly and effectively, both verbally and in writing
• Proficient with business process modeling software, Microsoft Office and various software packages
• Candidates must be willing and able to travel up to 50%
• Lean six sigma
• Knowledge of process mapping
• Outstanding writing abilities, data analytics, facilitation abilities, and problem-solving
• Strong interpersonal and communication skills, project management and adaptability
• Bachelor's degree from an accredited college or university in related field
• U.S. citizenship may be required. Ability to work in the United States indefinitely required
• Ability to obtain and maintain a Top Security clearance
• Ability to obtain and maintain firm independence and abide by firm ethics requirements
• Analyse baseline data on operational performance; identify opportunities for improvements and demonstrate benefits
• Build and maintain effective relationships with project stakeholders
• Complete business diagnostic analysis to document business models in relation to service, process, people, inputs, technology etc
• Conduct business improvement reviews by partnering with leaders, process owners and project teams
• Prepare and facilitate workshops ,collate outputs and progress relevant issues appropriately
• 3-5 years of Financial services change experience
• Experience of working with Leanmethodologies and multiple technology solutions
• Lean qualification desirable
• Strong written and verbal communication skills, including facilitation
• Ability to process and interpret complex data with a high level of numerical literacy
• Support the business through identifying and driving process and system improvements that align with department strategies
• Agility in handling multiple tasks, responding rapidly to changing priorities, and working within tight deadlines
• Excellent decision making and problem solving skills
• Excellent communication skills, both oral and written
• Detailed knowledge of all of CEPS processes
• Working knowledge of all of CEPS systems and how they interface with other group systems
• Understanding of Group Profit Center operations and Sales organization in relation to the CEPS processes
• Intermediate skills in Microsoft Word, Excel and Powerpoint required
• Manage internal initiatives in the Image Operations Area
• Oversee and ensure quality of project and implementation turnover to production
• Provide analysis, coordination and response to request for information (Access, Risk, Procedural, etc)
• Perform Process Modeling and analysis of operational functions
• Implement Quality Assurance, control, and inspection points for operational functions
• Image Operations coordination point for RSCA activity
• Incident analysis and root cause analysis
• Coordinate change impact analysis and validation
• Support a Continuous Improvement Culture through employee engagement and always asking how things can be done better
• Work with management to ensure staff are trained and prepared for changes coming into the environment
• Provide senior management level presentation and updates on key items
• 3 years of operations experience required
• The ability to drive and/or manage initiatives
• A working knowledge Large document and image archives preferred
• A working knowledge of access management is preferred
• Experience in writing, enforcing, and improving operational procedures required
• Ability to adapt to changing needs and deadlines, and remain calm when under pressure
• Have very good communication and personal skills to clearly convey information, adjusting style to the intended audience
• Able to work independently and empowered to make appropriate decisions and escalate when needed
• Comfortable with web-based technologies such as SharePoint
• Demonstrated ability to own, resolve, and research complex service cases
• Must be able to make sound decisions in an ambiguous environment
• A college degree or equivalent relative experience required
• Interview and observe stakeholders to determine how the work in each process is really done, and capture useful, undocumented information. Document discovered processes to guide process best practices and use discovery results to identify areas for improvement
• Understanding daily operations and their end-to-end process metrics, knowledge of how these daily operations align with customer journeys, and the ability to turn this information into process improvement opportunities
• Determine and document the impact of process changes and clearly articulate choice points between different alternatives, including identifying appropriate metrics by which to measure changes
• Model and enhance business process diagrams and to capture business operations change requirements, modeling both current and future state, typically using a graphical business process modeling tool
• Use business process modeling and analysis (BPMA) tools, as well as methods and standards, such as Business Process Modeling Notation (BPMN), to fully obtain information about what capabilities the business needs and leverage more graphical techniques for facilitating communications
• Define the needed business and use cases with stakeholders and process owners, defining business outcomes, including current baseline and future target metrics and linking to strategic key performance indicators (KPIs)
• Use process discovery, modeling and analysis to better understand how a process works and where pain points lie, conducting redesign and impact analysis before new process designs are implemented
• Determining the as-is state of process work, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address that create efficiencies and scale
• Applying a "BPM methodology toolbox" taking methods from several process methodologies to come up with a set that best suits the needs of a particular BPM project
• Educate stakeholders impacted by BPM to understand how their business operations really work and to identify shadow processes and manual work-arounds
• Lead and/or participate on project teams to support process change
• Effectively communicate with stakeholders at all levels of the organization and be a change agent in a way that positively increases adoption
• Work with the business process architect, process owner, executive sponsor, business subject matter experts and others as necessary to determine the future state of a specific business process
• Perform continuous reviews to align processes with changing business conditions for a given business process or functional area and to ensure that current documentation reflects current state processes
• Be responsible for completing process analysis of complex business & technology processes. Utilize modelling tools to document current state business processes and systems
• Identifies best practices and develops effective tools to aid in Business Process Management. Apply process mapping and other tools (RASCI, SIPOC, etc) to understand current business processes
• Interviews stakeholders and process owners to define processes. Helps define standards and methods that support the Business Process Management initiative
• Determines process recommendation documents, including: creating presentations, process maps, supporting metrics, and business requirements
• 3+ years of related business process management/process mapping experience
• Experience with process mapping and other tools (RASCI, SIPOC, etc)
• Process improvement (LEAN, Six Sigma) or business process management expertise preferred
• MS Office Suite: Excel, PowerPoint
• Teamwork skills with the ability to work in complex cross-functional settings
• Effective communication skills (verbal and written)
• Excellent interpersonal and analytical skills
• Ability to build strong relationships and win the respect of others
• Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
• Evaluates internal control systems and recommends improvements in controls (control projects)
• Works with the co-sourcing partners to plan the project, draft project reports and conduct the fieldwork, which includes interviews, process flow determination, critical analysis of activities as value added/non-value added, financial analysis, system data analysis and transaction testing
• Administers the project time, budgeting and reporting and coordination of team schedules
• Participates in special projects as they arise, including compliance reviews, financial audits, and due diligence reviews
• Bachelor's degree and 3+ years of related work experience
• Master's degree and 1+ years of related work experience
• Bachelor’s degree in instructional design related field or equivalent experience
• 2+ years of business process or training experience
• This is a functional role
• Reporting experience
• Business process experience/process improvement
• Interacting with high level professionals
• Work closely with Client Services & Implementation (CSI) to create and improve business processes
• Facilitate meetings with multiple stake holders – leadership and subject matter experts
• Create clear and concise documentation such as job aids, process workflows, SOP’s, User Manuals and Training guides
• Interview subject matter experts in CSI to gain an understanding of their roles and responsibilities – utilize critical thinking skills
• Support special projects and major business objectives as assigned
• Bachelor’s degree in Business, Finance, Health Administration or related field or equivalent work experience
• 2+ years of experience in business analysis
• 1+ years of hands on intermediate level of proficiency with Word, Excel, PowerPoint and SharePoint
• 1+ years of experience with documenting processes, creating SOP’s job aids, User Manuals, process flows
• Demonstrated process improvement or evaluation of business processes
• Excellent communication (verbal and written), time / project management, problem solving, organizational and critical thinking skills (writing samples will be required)
• Knowledge of pharmacy products and pharmacy operating model
• Snagit experience
• Liaison with internal business teams to understand ongoing and upcoming Consumer Net Promoter Score survey needs
• Project manage an ongoing list of sample requirements and oversee the delegation of programming resources in order to meet deadlines
• Design and update Quality Assurance checklists and supporting queries and analyses to ensure validity of sample production runs
• Maintain regular, clear communications with external research vendor on sample issues
• Maintain informal knowledgebase of Optum data systems used as sources for sample data
• Redesign existing sample queries as needed due to systems migrations or changes
• 2+ years of experience with SQL programming required
• 1+ years of experience defining and documenting business requirements
• Experience in SAS is preferred
• Experience with producing survey sample sets or marketing campaign list
• Attend project meetings to determine if any impact
• Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
• Communicate analysis and interpretation to appropriate audience
• Produce, publish and distribute scheduled and ad-hoc reports
• The incumbent should enjoy supporting a fast paced, high performing operations team; the ideal candidate is creative, collaborative, resourceful and technically proficient
• 1+ years of experience in business analysis including writing business requirements and / or system requirements
• 2+ years of experience as part of a cross-functional Project Team
• Intermediate level of proficiency with Microsoft Office
• Experience in analysis of business process and workflow
• Process improvement recommendations
• 1+ years SharePoint
• Experience with RxCCR
• Experience with UHG systems
• Support / Manage projects related to EOB and Health Statement development, programming and execution
• Establish / apply quality objectives, criteria, standards and levels using appropriate quality management methods with stakeholder input
• Lead UAT and PAT for all System enhancement Releases
• Develop, communicate and implement program / project risk / issue management plans and strategies (e.g., mitigation, avoidance, transfer, acceptance)
• Reporting out on status of projects, resource planning and quality
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Coordinates work activities with other departments
• Develops plans to meet short-term objectives
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Decisions are guided by policies, procedures and business plan
• Develops policies, procedures, process flows and process instructions, as needed
• Understanding of Managed Care / Healthcare business lifecycle, governances, and regulations
• Experience in project management, business analysis, PMI and or Business Analysis certification
• Experience with Testing - Unit testing and regression testing and / or quality assurance
• 3+ years’ experience with software development lifecycle
• Experience in system development lifecycle (SDLC)
• Experience working with large data sets
• Experience managing member communication materials; development through execution
• Bachelors degree (any subject) and10 years of business process improvement experience
• At least five year of experience conducting work associated with and preparing all documentation related to as-is, to-be, outputs, inputs, process activities, models and alternatives, cost and benefits and recommendations for process assessment activities
• Experience translating process requirements into systems requirements and assessing the success of the development effort to achieve them
• Ability to work as a partner with the client staff, the client's customers, and other support contractor teams in a professional manner
• Exceptional written and verbal communications skills
• Experience having regular interface with client managers and staff as well as support contactor staff from other companies
• Experience performing these responsibilities in a federal law enforcement organization
• Experience using process modeling tools
• Project experience in DHS or USSS
• Experience with MS Office Suite to include MS Projects
• Create, control, and improve business processes
• Coordinate quality reporting, analysis and audits
• Develop plans and programs to support continuous quality improvement using applicable tools
• Direct, facilitate, train, evaluate, and covers quality improvement projects and teams
• Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
• Be flexible and work comfortably in a dynamic setting
• Demonstrate excellent interpersonal skills with all levels of staff and leadership
• Work both independently and as part of a team to complete objectives
• Provide explanation and interpretation within area(S) of expertise
• Use pertinent data and facts to identify and solve a range of problems within area(S) of expertise
• Communicate effectively with all level of staff and leadership ensuring messages appropriately tailored to audience whether delivered verbally or in written format
• Bachelor’s Degree in Business, Finance, Health Administration, or related field or equivalent work experience
• 1+ years working in business analysis role within healthcare industry
• 1+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts
• 1+ years of experience in coordinating and overseeing user acceptance testing for teams
• Intermediate level of proficiency with PC based software programs and automated database management systems (Word, Excel, PowerPoint, Visio, MS Project)
• Operational healthcare experience
• Experience with Medicare products
• Analyzes, validates and develops business and technical process requirements; develops systems requirements, techniques and controls; and leads implementation efforts of requirements
• Represents business unit with project management, customers, ITS and end users
• Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements process improvement
• Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
• Authors requirements documents and collaborates with ITS on design solutions
• Provides troubleshooting support for end users and resolves issues within Supply Chain, Materials Management, Planning, Quality, Warehouse Management, and Inventory
• Provides unit testing support for system upgrades in SAP P2D stream
• Works with ITS Business Analysts, process owners and other team leaders to improve business processes and systems
• Ability to lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
• Supports the delivery of Standard Work Instructions and training curriculum
• Utilizes MS Office Suite, SAP and other applications
• Maintains the strict confidentiality of sensitive information
• Typically requires a Bachelors degree in a related field and six or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
• Must have a complete understanding of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
• Must be customer focused and possess the ability to develop solutions to a variety of complex problems
• Strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences
• Strong interpersonal skills to influence and guide employees, managers, customers and other external parties
• Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required
• Analyzes and identifies best case for report requirements; utilizes analysis models, prototypes and scenarios
• Provides troubleshooting support for end users and resolves issues within, Materials Management, Production Planning, Warehouse Management, Demand Management and Inventory
• Provides unit testing support for system upgrades in SAP P2D business systems
• Supports the delivery of Standard Work Instructions and training curriculums
• Typically requires a Bachelors degree in a related field and ten or more years experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
• Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
• Ability to work independently or lead in a team environment is essential
• Ability to work extended hours and travel as required
• Typically requires a bachelor's degree in a related field and three or more years of experience as a business process analyst working with computerized management systems to include, but not limited to, product life cycle systems. May substitute equivalent experience in lieu of education
• Must have a good knowledge of business process/life cycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards
• Must be customer focused and possess: (1) the ability to use independent judgment in developing solutions to a variety of problems of moderate scope and complexity; (2) good verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) good interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills
• Ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required
• Support efforts of 80 agencies to meet Full Operating Capability (FOC) in QART
• Meet with designated Points of Contact at each agency
• Provide overview of QART
• Explain the workflow for each user and agency role
• Obtain roster of QART users
• Provide training sessions for agencies
• Locations–at agency sites and/or ODNI sites within the National Capital Region (NCR). For agencies outside the NCR, provide web-based training through demonstration and phone support
• Create/Manage user accounts
• Using QART and information supplied by the Agency in question, establish user name, login, privileges and access
• Respond to agency requests for changes and deletion of user login
• Assist government with collecting and preparing QART data to incorporate into 2 quarterly reports
• Generate reporting data from within QART by running report queries and exporting to excel format for delivery to government
• Assist government with monthly monitoring of agencies that have QART up and running-track progress and results
• Provide detailed monthly statistics by agency
• Provide detailed analysis of raw data in a written report to be presented to leadership
• Consolidate monthly metrics into semi-annual report to include trends, issues and challenges
• Provide weekly email reports of database defects by identifying new issues, expected outcome, and actual outcome to assist developer in resolving
• Bachelor's degree with 8+ years of relevant experience in the Intelligence Community (at service, national agency or inter-agency level). Additional training and/or years of experience may be substituted in lieu of a degree
• Analytic and critical thinking skills, including the ability to research materials, and to develop process improvement recommendations
• Experience with IT analytical projects and tools, to include: data mining, data entry/extraction/fidelity, troubleshooting and intelligence visualization tools
• Ability to plan, organize, and manage critical aspects of research, metrics, development, production, and support of subsystems and integrate, analyze, and collaborate in support of the process
• Excellent interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment
• Currently possess an active TS/SCI with Polygraph security clearance
• Knowledge of or experience with counterintelligence (e.g., foreign intelligence services intentions, capabilities, tactics, and operations), personnel security (e.g., background investigations, PRs, adjudicative guidelines), and analysis
• Provide business process/requirements support for the following activities throughout all phases of the Systems Development Lifecycle (SDLC): contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; and conducting research
• Provide support throughout all phases of the SDLC
• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
• Assist with coordination and managing of project task and activities
• Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process. Understand your role in HIPAA compliance and be able to execute that role in an effective manner
• Bachelor's degree and 7 years of experience, Masters and 5 years of experience, Associates degree and 9 years, or 11 years of experience on lieu of a degree
• Candidate must have 5 or more years of experience with
• Identifying and recommending best practices
• Business process analysis
• Large scale SDLC projects
• Configuration Management, Software Integration, and Software Testing
• Working independently and managing assigned workload and priorities
• Using automated requirements management tools
• Must be able to obtain a Position of Public Trust clearance
• Prior SSA or Federal consulting experience
• Leads efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
• Develops Process and Formal Use Case models supporting complex application solutions in order to drive customer requirements
• Assist with technical and non-technical documentation editing and version control
• Functions as the Subject Matter Expert for applications and standards by translating business process model to technical implementation ensuring solutions are consistent with objectives
• Serves as a consultant to management; acts as an advisor to senior management and customers clearly presenting technical approaches and findings
• Provides leadership for a team of developers
• Contributes to estimates of work efforts for tasks assigned to team members&#8217
• Facilitates meetings and discussion as needed during the project lifecycle
• Analyze information needs and functional requirements and deliver the following artifacts as needed: Software Requirements Specification, Business Process Models, Data Flow Diagrams, System Process Models, and Traceability Matrix
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Collaborates with Northrop Grumman team members and Customer representatives to create requirements artifacts that adhere to outlined standards
• Ensures compliance with CDC and HHS security and systems development and deployment standards
• Serves as a consultant to management, to senior management and customers
• Bachelor’s degree in Computer Science, Information Systems, Communications, Public Health or related field with a minimum of 6 years of experience or a minimum 10 years of experience to satisfy degree and experience requirements
• 4 years of experience working as a Business Analyst, demonstrating strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• 3 years of experience working in an agile / iterative development environment
• Demonstrated experience in drafting/writing communication content, materials, and products
• Demonstrated experience in translating technical content into formats written in plain language and easy to understand
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proven ability to integrate with a team and work well with others
• BA Certified
• Experience working within a SCRUM development methodology
• Experience working with the CDC Enterprise Performance Life Cycle (EPLC) methodology
• Experience with analysis, visualization and reporting software and capabilities
• Serve as a liaison between the business and IT organizations in the development of new IT solutions and enhancements to existing applications
• Lead efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
• Facilitate meetings and discussion as needed during the project lifecycle
• Support user centered design activities such as end user focus groups and usability analysis
• Responsible for creating/updating documents required as part of the system development lifecycle (business, functional, and system requirements, user stories, detail functional design, technical design input, Use Case and process documents)
• Support the business by becoming a Subject Matter Expert for the applications and standards
• Coordinate with technical development team to ensure complete understanding of functional specifications
• Review/edit requirement specifications, business processes and recommendations related to client's proposed solution
• Suggest areas for improvement in internal processes along with possible solutions
• Develop Education & Outreach materials including user guides and other external communications
• BS in Computer Science or related field, equivalent combination of experience and education will be accepted
• 5+ years as Business Analyst for software development projects that employ an Agile SDLC
• Expertise with Microsoft Office applications (Word, Excel, Power point, Visio)
• Experience developing user guides and education & outreach materials
• Experience working on Federal programs that are of high priority, visibility, and public-facing
• Experience within the healthcare industry
• Experience with Agile delivery programs; particularly those using the United States Digital Service (USDS) Playbook and TechFAR
• Experience with CMS’ eXpedited Life Cycle (XLC)
• Experience consulting to the Centers for Medicare and Medicaid Services (CMS) including organizations such as the Center for Clinical Standards and Quality (CCSQ), Center for Medicare and Medicaid Innovation (CMMI), and Office of Technology Solutions (OTS)
• Specific program policy and/or regulation knowledge or experience related to CMS quality payment programs such as
• Support efforts to analyze, design, and document requirements for new IT solutions and enhancements to existing applications
• BS in Computer Science or related field; an equivalent combination of experience and education will be accepted
• 3+ years of professional experience
• 3+ years as a Business Analyst for software development projects that employ an Agile SDLC
• Meets with applicable components to identify, assess, document, and review business requirements
• Works with the development team to ensure that they understand the requirements
• Participates in data analysis as it pertains to issues and gaps
• Creates and maintains all applicable documentation
• Communicates changes to various levels
• Provides technical and business support of system end users
• Creates Requirements Documents
• Maintains Requirement traceability
• Translates business requirement to functional requirement and support IT design questions against the requirements
• Enters project issues and keeps status current, as related to requirements and overall scope
• Bachelor’s degree in Computer Science or related field and 6+ years experience
• Business Analyst experience
• Experience with agile, waterfall and incremental lifecycles
• Ability to translate requirement concepts between business and technical personnel
• Good communication skills - clear and concise writing and oral skills are crucial to the ability to obtain and disseminate information
• Ability to work independently and multi-task / managing multiple projects simultaneously
• Self motivated with a proactive approach to problem solving
• Experience creating detailed test cases / scripts
• Proven experience writing Business Requirements and Functional Requirements on a large enterprise-wide project
• Proven experience working with both IT and Business users in the development of a new process/functionality
• Proven experience developing Business Process Maps
• Proven experience facilitating a Business Requirements session with at least 12 participants, with at least 6 from a non-IT department
• Experience using VISIO, the MS Office set of tools
• Ability to test project requirement
• Ability to analyze and write Scope Change requests as related to changes to requirements
• Experience using MS Project to define and track the Requirements Gathering part of a project
• Must be able to obtain a DHS/CBP security clearance
• Have an active or ability to qualify for a DHS/CBP security clearance
• Prior experience with CBP desired
• Experience on an Earned Value Management program
• Analyzes business and technical processes to formulate and develop new and modified business information processing systems, such as production and inventory control systems, financial tracking systems, marketing and human resources systems
• Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls
• Requires knowledge of e-commerce tools, computer system capabilities, business processes, and work flow
• 3 Years with Bachelors; 1 Years with Masters. Additional years of experience may be accepted in lieu of the degree
• Experience with System Architecture
• Experience with SQL Server Reporting Services
• Experience with SQL Server Integration Services and Data Transformation Services
• Experience with MS SQL Server
• Bachelor’s Degree and a minimum of 2 years’ related experience required
• Active Top Secret Security Clearance is required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment
• Must have business processing experience (e.g. able to map relationships, legislation and other documentation to the NCCIC framework)
• Must be familiar with Enterprise Architecture/Business Architecture best practices (CMMI, DODAF, FEA)
• Visio and System Architect Modeling Experience
• 6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD
• Excellent verbal and written communication skills; good meeting facilitation
• Ability to develop Standard Operating Procedures (SOP), Detail Work Instructions
• Must possess sharp attention to detail, have proven organizational skills (time management and prioritization), and also employ a rigorous process for all follow-up / coordination activities
• Ability to perform detailed data analysis from various systems and spreadsheet to perform trend analysis
• Conduct One-To-One session with all associates, tracking issues & concerns raised – forwarding the details to respective department
• Experience with Share Documents System (SharePoint) and Presentation (PowerPoint)
• Works well under pressing deadlines
• Ability to work independently and work in a team environment
• Helpdesk / Customer Service / Call Center Environment experience
• Must be able to obtain a Position of Trust designation
• 6 Years with Bachelors; 3 Years with Masters; 0 Years with PhD or 6 years with related experience
• Candidates with these desired skills will be given preferential consideration
• ITIL certification or Six Sigma Certification a plus
• Experience with CMS / HITECH or other CMS Quality Initiatives Programs a plus
• Leads and manages requirements and analysis activities
• Articulates requirements, makes recommendations for process and business flows, develops consensus on requirements, and documents requirements via the approved process and templates
• Conducts meetings to obtain, define and refine user, system and business requirements
• Possess excellent analytical skills, the ability to integrate information from multiple sources to execute effectively and efficiently in a dynamic environment
• Serves as the primary resource for gathering, validating, analyzing and documenting the stated business requirements, and the creation of project use cases, visual models, requirements specifications, and reports
• Employs and has a strong knowledge of tools: DOORS Requirements Management software, ALM/QC, and Remedy
• Strong problem-solving skills and ability to comprehend database methodologies
• Collaborates with clients and has strong customer relations skills
• Serves as primary contact with the Subject Matter Experts and the champion of their needs across the software development life cycle
• Maintains and reports on various project metrics as required
• Works well with the team in an often time sensitive deliverables environment
• Solid oral and written communication skills, with the demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Able to attend meetings, take notes, create meeting minutes and later replicates notes in a high level of detail in order to relay any complex meeting discussions and/or concepts
• Experience with MS Project and other MS Office tools
• Must be a self-starter and highly motivated individual
• Bachelors and at least 6 years of experience are required, additional years of experience may be accepted in lieu of a Bachelors Degree
• Must have at least 5 years’ experience in leading requirements capture, management and analysis activities along all phases of the software development life cycle, including conducting user interviews, leading and facilitating JAD sessions, and developing business process models and formal specifications
• Must have hands on DOORS Requirements Management software, ALM/QC, and Remedy experience
• Must at least 3 years hands on analytical skills with mainframe application, and DB2 SQL experience
• Must be able to obtain a Position of Trust designation which requires US Citizenship or legal Permanent Resident Status to obtain
• Experience in consulting to the Centers for Medicare and Medicaid Services (CMS)
• Experience in healthcare industry
• Organize, plan, facilitate and document meetings with project stakeholders to elicit and refine User Stories
• Analyze, develop, and manage detailed requirements and other functional documentation
• Perform business process analysis and develop technical business process models (As Is/To Be) Develop and maintain lifecycle documents including: use cases, detailed functional requirements, software requirement specifications, detailed design specifications, validation plans, test scenarios, user manuals Interface with management and provide various reports on a regular basis
• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis
• Become knowledgeable on the HIPAA policies and procedures for the program and ensure awareness of HIPAA breach process
• Understand your role in HIPAA compliance and be able to execute that role in an effective manner
• This requisition may be filled at a higher grade based on qualifications listed below**
• Bachelor’s degree and 3 years of related experience, Master’s degree and 1 years of related experience, or 8 years of experience will satisfy degree and experience requirements
• 3 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
• 2 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
• 1 year of experience using Visio, Word, Excel, and PowerPoint
• 1 year of experience using SQL, performing data analysis and documenting technical requirements for database conversions
• 2 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
• Must be US Citizen or US Permanent Resident
• Bachelor’s degree and 6 years of related experience, Master’s degree and 4years of related experience, or 10 years of experience will satisfy degree and experience requirements
• 6 years of experience in developing lifecycle documents, including User Stories, Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
• 4 years of experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
• 3 years of experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
• Prior Federal Government/Government/ large scale corporate working experience
• Possess technical writing skills and able to review others work products
• Agile/Scrum experience preferred
• Healthcare/CMS experience preferred
• Minimum two years’ experience required in business analytics or the analysis and development of processes and procedures, preferably in a related industry
• Demonstrated understanding of end to end product life cycle preferred
• Six Sigma Green Belt or higher preferred
• Managing the full cycle of MIS development / analysis starting from identifying opportunities / issues, understanding the business requirement, programming, data collection, analyzing data, validation, making recommendations and reporting the results
• Utilizing programming skills and data query tools to build, test, evaluate and maintain MIS reporting and conduct analytics
• Manipulation of large data sets with linkage to other databases and UDBAs as needed
• Ongoing monitoring and analysis of system and rule performance metrics including escalation of process exceptions, errors, and outages
• Prepare and present analyses to a wide audience in clear and concise verbal and written form
• Bachelor's and / or Master’s degree in a quantitative discipline from an accredited college / university required
• Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas
• 3+ years of related analytical experience
• High degree of technical skills with demonstrated experience with software packages / platforms including business intelligence tools (Business Objects & Tableau), SQL, Unix, and MS Office related products including Excel (Pivot tables, charts / graphs and formulas)
• Experience with SAS, Teradata, and Oracle are additional assets
• Excellent written and oral communication skills, strong presentation skills
• Strong relationship management, leadership, communication and interpersonal skills
• Self-starter, works well independently and as a team player
• Card and Retail LOB knowledge, including awareness of key fraud drivers and possible system failure points
• Proven record in problem solving and business innovation
• Ability to thrive in a dynamic and fast-paced environment with daily deliverables
• Bachelor's and / or Master’s degree in a quantitative discipline from an accredited university
• High analytical, interpretive and problem solving skills
• High degree of technical aptitude to learn new reporting and analytical tools
• Knowledge of MS Office related products including Excel (Pivot tables, charts, graphs, and formulas)
• Experience with the following software packages / platforms are preferred: business intelligence tools, SQL, SAS, Teradata, Oracle, and UNIX
• Experience defining and establishing effective controls
• Fraud credit card and retail knowledge preferred
• Ability to thrive in a dynamic and fast-paced environment
• Proactively advise on improving / re-engineering business processes in close cooperation with the businesses involved in a project
• Work with users to define business requirements and converting those requirements into technical specifications
• Propose the most efficient and effective use of processes and systems
• Encourage and implement the use of common business solutions, systems, processes and data within Lubrizol
• Represent the IS organization with process and technical skills by playing an active role in projects following the standard project methodology
• Ensure the quality of software changes and additions
• Guide users in creating, testing and implementing procedures
• Understand and solve interfacing needs between the ERP and the legacy systems
• Work as a cross-functional team member across technologies, geographies and IS groups
• Work closely with project team to design and implement business solutions to reach project objectives and goals
• Implement coordinated, standard and uniform solutions within Lubrizol
• Educate colleagues at Lubrizol on SAP and related concepts
• Update and maintain documentation regarding the application, its interfaces and data definitions
• Pursue educational opportunities in order to remain current in new and emerging IS technologies
• A Bachelor’s degree in related field
• Minimum 2 years’ experience in business processes, data structures and systems
• Knowledge of application and ERP concepts in the following technologies: SAP (configuration, ABAP, SAP scripts), SQL
• Experience with two or more of the following business processes and systems: Purchasing; Sales and Operations Planning; Quality Management; Fulfill Order; Manufacturing; Material Management; Plant Maintenance; Project Systems
• High degree of focus on customer
• Strong verbal and written communication skills in English
• Strong analytical skills that translates to high level problem solving abilities
• Ability to make decisions applicable to level of influence in the organization
• Must be flexible, reliable and able to manage multiple priorities
• Good interpersonal skills including positive attitude, and the ability to be a self-starter
• Team player with excellent relationship building skills
• Ability to work flexible hours and meet deadlines
• International mindset – must be able to deal with a diverse, international team
• Willing to travel – approximately 30% per year Including potential extended periods of time away from home
• Responsible for the successful implementation of all projects and initiatives impacting Reconciliation Services representing Recon Services as the Subject Matter Expert to include: all merger activities and projects impacting reconciliations, including consolidations, conversions, Coordinated Releases and other LOB projects and initiatives
• Ensure that system and process changes are thoroughly understood and tested prior to implementation
• Identify and mitigate control risks
• Understand and report overall status and evaluate impacts for projects. Ensure RS staff is properly trained and prepared for change events
• Identify, document, escalate and resolve issues
• Position issues with appropriate levels of management and escalate within established timeframes
• Contribute to the production of change event reporting and tracking documentation, facilitating/leading/participating in meetings at the business, operational and project levels
• Build relationships and networking groups with business partners, cross functional teams, and IT stakeholders
• Project planning and methodology experience is desired
• Excellent oral and written communication/presentation
• Ability to communicate with all staff levels within and outside of reporting structure
• Proficiency in MS Office product suite
• Collect data to identify root cause of problems; propose and enable solutions
• Collaborate with cross functional teams to develop and implement functional and/or technical solutions to achieve the desired end state
• Perform continuous reviews to align processes with changing business conditions
• Use modelling techniques to create business process and data flows
• Lead group and individual cross functional interview sessions to gather and elicit information from functional managers and their staff on supply chain business processes
• Be accountable to Cross-Functional Business Process Owner for testing activities, including writing end-to-end scenarios, data coordination and preparation, test execution, defect follow-up and resolution
• Lead a project team and manage according to PMI lifecycle process methodology
• Work with the enterprise architect to ensure systems are compliant with the overall architecture
• Contacts are normally made inside the organization. Internal contacts may include buyers, planners, distribution engineers and Senior Management
• There may also be contact with Columbia Regional offices, internal and external Sales Reps. Interactions tend to focus on functional and system processes, problem solving, explanation, discussion and interpretations
• This could involve discussion of current process or collaboration on future vision. Contacts regularly contain confidential/sensitive information
• Define, organize and follow-up the implementation of required improvements in SAP together with the business and IT
• Testing and approving delivered solutions
• Deploy the SAP solution to our Barco User community in a roll-out program which includes the linking of SAP with a new automated warehouse and deploy current the solution internationally (USA, Norway, Italy, China)
• Master degree in Engineering, Economics or a related field
• First experience in a similar position
• Analytical mindset, good communication skills, teamplayer
• Knowledge of an ERP system is a plus
• Able to travel on a regular basis
• Develop, with PEx practitioners, process reengineering opportunities through SME coordination, opportunity identification, journey maps for existing experiences and delivering future/ to be customer journey map(s) with a plan to achieve
• Develop data based recommendations and support sustainment of any organizational design changes necessary to optimize the customer experience by reducing waste, redundancy and unnecessary handoffs and increasing business value
• Responsible for directing creative problem solving through coordination with PEx practitioners, all lines of business involved and SMEs to bring the team to most effective resolution
• Identify change & communications needs for each project, inform and coordinate with overall CXT Change & Communications Strategy (Business)
• Prepare and write relevant documentation in order to assure that all stakeholders are fully informed and all evidence or statistics are documented, including building in pilot and sustained business QA protocols
• Design, develop and implement CXT scorecards that illustrate customer experience with new initiatives, including Pilot Programs; supporting the organization to continue to develop and deliver a high level of service and remain a market leader
• Drive and deliver on pilot programs using an agile trial/test approach based on data driven identification of opportunities including KPI development and base lining, working with appropriate teams to design a strong experiment
• Deliver business requirements and business UAT support by working with SMEs and process owners for any new technology solutions implemented
• Collate and analyze customer and business benefits using internal as well as financial data within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process and proving business case for continuing pilots / projects; recommending adjustments where appropriate
• Build upon technical/professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business
• Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid’s Customer Experience Transformation Strategy
• Bachelor's degree and up to 2 years of related experience, or equivalent work experience. An advanced degree/credits is preferred
• Knowledge and experience of one broad work process
• Knowledge of relevant industry practice preferred
• Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint) and other database type products
• Basic understanding of project management techniques and methods
• A Bachelor's degree from an accredited college and four years of related experience. Additional experience may be considered in place of the degree requirement
• General understanding of Business Process Management (BPM)
• Experience in the development of one or more functional process architectures supporting a Live Virtual Constructive training environment
• Must be able to work both independently and in a team environment
• Must possess good written, verbal, and interpersonal communication skills
• Must be able to support occasional travel
• Interview stakeholders, subject matter experts and facilitate sessions to gather and document requirements
• Analyze and model system functions, using activity and sequence diagrams
• Develop use case specifications, use case diagrams, and elaborate use cases through design process
• Coordinate and lead use case reviews with application development teams, SOA architects, developers and QA teams
• Assist in maintenance and communication of project status reports and tracking
• Coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed
• Assist in the development of project work plans, cost/benefit and risk analysis, work plans, progress reports, and presentations
• Work with QA to validate test cases
• Must be eligible to obtain and maintain a DoD Secret security clearance
• Experience with documenting processes in the Business Process Model and Notation (BPMN)
• Experience with systems engineering principles including requirements elicitation, maintenance, and verification
• Experience developing DoDAF and UML artifacts
• Familiar with Raytheon ATLAS applications
• An active, transferable DoD Secret clearance
• Coordinate with senior customer management regarding board reviews and team compliance with policy
• Facilitate weekly governance meetings, Configuration Control/Engineering boards, and Agile ceremonies; document results; and ensure adherence to customer’s enterprise Agile processes
• Ensure compliance of artifacts for Agile ceremonies to governance and quality assurance policies, processes, procedures, standards and customer guidelines
• Bachelor’s Degree and 3+ years of related process definition and improvement experience. An additional 4 years of experience may be considered in lieu of Bachelor's degree
• Demonstrated ability to communicate orally and in writing. Must possess strong organizational and interpersonal skills to problem solve and effectively relate to customer needs
• Current and active Top Secret clearance
• Knowledge of ITIL best practices
• Knowledge of IT Service Management
• Experience with SAFe/enterprise Agile processes
• Understand and analyse the current business state across multiple business units
• Map the future states of the business process
• Identify and build relationships with key business stakeholders
• Develop and deploy process frameworks using ARIS
• Drive multiple cost cutting and process improvement projects
• Experience designing and implementing Lean Six-sigma frameworks (DMAIC, fishbone etc)
• Experience as a process analyst / BPM (Min. 3 years)
• Lean Six-Sigma qualifications (Green belt)
• Previous experience working in FMCG, Retail or big 4 consultancies would be advantageous but not essential
• A can do attitude and passion for delivery is a must
• Develops SOP’s for the Quality Assurance and if needed the Quality Control Department. Will on an exception basis assist Production with writing SOP’s
• Organizes, leads and facilitates cross-functional quality and process improvement project teams
• Develops metrics that provide the cost/benefit justification for Quality and Process Improvement opportunities
• Use Root Cause Analysis to identify the source of Quality issues and Process inefficiencies. Uses Corrective Action/Preventative Action (CA/PA) to address the issues and resolve the problems
• Provides Management with regular standardized reports that use metrics and trend analysis to quantitatively communicate the status of the Quality System
• Responsible for developing skills to be able to perform business and systems process analysis, design, and simulation
• Diagrams and evaluates existing processes using Process Flow Maps (PFM’s)
• May assist in the design and delivery of presentations and training courses for SOP’s, data measurement and analysis and process improvement
• Knowledge of FIS' products and services, business practices and processes
• Knowledge of financial services industry practices, regulations and processes
• Basic knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering or the desire to increase that knowledge
• Basic understanding of at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the desire to develop proficiency in these process methodologies
• Strong training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Strong analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Facilitates annual business continuity reviews
• Facilitates annual data retention review and clean-up
• Broad knowledge of FIS' products and services, business practices and processes
• Basic knowledge of business continuity and disaster recovery planning and validation methodologies
• Basic knowledge of data disposal methods
• Proficiency in quality management methods, tools and technologies
• Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
• Ability to organize completion of work within tight time frames
• Ability to clearly communicate complex disaster recovery concepts
• Ability to understand and apply learned concepts
• Demonstrated ability to plan and complete work within tight time limitations
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint)
• Basic experience with RSA Archer Governance, Risk, and Compliance tool
• Responsible for providing operational support and project leadership including the analysis and execution of assigned projects for Chase Wealth Management/Insurance & 529 Operations. Lead and participate in projects related to annuity, 529, insurance and offshore investment contracts to support business needs including the analysis, recommendation, and implementation of accepted solutions
• Lead EZ Forms and Workflow Management System (WMS) change projects including requirements gathering and writing, developing and executing test plans, creating implementation deployment plan and validation activity at time of deployment to production
• Act as project liaison between insurance/Off-shore Investment Contract (OIC) carrier or 529 fund company and Annuity Operations relative to carrier product or technology changes
• Lead calls as needed with annuity carriers and/or fund companies to review project scope, requirements, status and implementation, etc
• Requires 2-5 years business / financial experience
• Prefer College graduate
• Build and maintain effective relationships with project stakeholders , influencing them to achieve the desired outcome and create the necessary level of commitment to the success of the project
• Conduct business improvement reviews by partnering with leaders, process owners and project teams to identify strategically relevant improvement opportunities and convert those opportunities into successfully completed projects using Lean Six Sigma methods and tools
• Identify, assess, and govern transaction upside opportunities that will lead to incremental revenue for existing AOD customers. Partner with AOD Finance and Operations to create and implement required reporting, analytics and KPIs. Identify biggest opportunities. Determine appropriate exception monitoring cadence. Create and implement closed loop, repeatable processes in partnership with Sales and Support to react to any material changes in customer utilization and/or variances from contracts
• Identify, assess, and govern other AOD “revenue leakage” initiatives, as assigned. Ensure processes exist for billing for minimums, inflation increases (CPI) or over capacity triggers
• Identity and manage assigned customer communication needs for AOD – SaaS customers
• Makes recommendations for AOD Customer Experience process improvements
• Documents, communicates and implements process improvements
• Conducts process needs analysis using the standards established by the process manager. Compiles and communicates findings of process needs analysis and other key interested parties
• Develops and delivers process Improvement and Root Cause Analysis Frameworks. Including documentation, templates, standards, guidelines and communication roll-out plans for new processes, tools, reporting, and tracking Return on Investment (ROI) of Process Improvement and RCA initiatives
• Participates in cross-organizational process initiatives as needed
• Formal process improvement training and experience
• Add control documents (RCSAs) and procedures to Navigant tool
• Uploading new/updated obligations
• Reviewing and returning obligation mappings for updates
• Track top-down and bottom-up changes being implemented at the business level
• Oversee updates to mappings as business changes are made that impact mappings. Can include RCSA and procedure changes
• Assist users with Navigant tool
• Complete mapping update templates for changes beyond relabeling and validate changes have been made by central delivery team
• Use reporting functionality in Navigant to monitor accuracy of mappings based on the standards agreed to and escalate issues
• Assist groups with new mappings
• New mappings may result from new obligations
• New mapping may result from new business groups being added
• Act as backup for Process Map Sustainment Administrator
• SharePoint site maintenance for two sites, including web page and job aid creation/organization
• Answer modeler questions regarding iGrafx and Web Central functionality; provide guidance on process map creation and revision, and be the process modeler for at least 4 of Performance Consulting’s process maps
• Use problem solving skills to identify, troubleshoot and resolve process map and SOP reporting issues
• Understand and answer questions about Operations Documentation’s alignment standards and publication schedule
• Engage Sustainment admin and PCOE Governance Lead as appropriate; attend CTO Lead Modeler meetings
• Balance conflicting demands to support scheduled work as well as urgent ad hoc requests
• Escalate issues that arise with clients, work load, tools, and processes
• Provide consulting and manage relationships with a variety of internal clients and partners
• Routine administration including status reports, training and education, routine department and 1:1 meetings
• MS Word 10 (Intermediate user)
• SharePoint 2010/2013 (Basic user)
• Provide writing/editing support to CTO lines of business
• Revise or create procedures from multiple resources, including but not limited to, documentation provided by the lines of business, process mapping, SME interviews and job shadowing, and other types of material
• Partner with Subject Matter Experts to ensure that procedures accurately reflect current processes and controls established within each department
• 15% original writing / 85% revisions
• Maintain on-line repository, posting new/updated procedures as needed
• Archiving master files and iterative versions for record retention purpose
• MS Excel (Basic user)
• Adobe Acrobat (Basic user)
• Written and oral communication skills
• Meeting facilitation and client engagement experience
• Experience with data gathering and analysis
• Candidates should be able to flex between multiple, independent assignments and work well with others
• Bachelor’s Degree from an accredited college or university in related field
• U.S. citizenship may be required
• Ability to work in the United States indefinitely required
• 6+ years of experience in process analysis, creation, and documentation
• Experience in managing projects of a similar size
• Experience in high level report writing and oral presentations for executive-level management
• PMP Certification required
• Supporting the ongoing verification of change document quality
• Supporting the communication with peers inside and outside of the department, providing information or exchanging data
• Supporting the maintenance of change log system and established metrics
• Supporting the development of material for report outs on TO ICC performance to other forums such as the TPC and BPR
• Under the direction of the Expert Analyst, supporting the coordination of the Senior CCB and other lower level change control meetings, including tracking of related actions for accountability
• Supporting the development of training material for ongoing training after the initial implementation
• Supporting audits and related corrective actions
• Good communication, facilitation and presentation skills with various audiences
• Determines data needs, collects data, selects from different analytical techniques to achieve desired analytical outcome
• Understands work planning and portfolio management needs and is able to develop new reports, performs custom and ad-hoc reporting, working independently
• Proactively participates on project teams
• Bachelor of Science in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required
• Minimum of 3 years of work experience
• Experience in using SAP or other enterprise software
• Ability to perform analysis with MS-Excel, using charts and tables dynamically (pivot tables, formulas)
• Public speaking and presentation abilities
• Proficiency in MS PowerPoint and Word
• MBA or Graduate degree desired
• Good level of understanding in Management Accounting
• Significant hands-on experience in utility planning, budgeting and operations for both capital and expense work
• Mastery level in MS Excel (Ability to utilize macros), PowerPoint and Word
• Assist ICC Expert and Senior analyst roles to implement ICC within the TO organization
• Compiles and analyzes data, and supports to document work process and procedures
• Work with lines of business to gather change control form information from the Portfolio Tracker Tool
• Identify potential change control form issues related to integrated change control
• Create change control form utilization reporting for LOB to identify gaps in planning processes and/or execution
• Analyze the impact of Integrated Change Requests (ICRs) on work execution
• Conduct what-if analysis to provide multiple options for the lines of business
• Review business process flow to identify potential streamlining opportunities
• Build workflow documents and Standard Operating Procedures
• Review client reporting requirements to identify potential efficiency opportunities
• 1+ years of experience in operations, client services and / or analytics
• Intermediate level of proficiency with Excel
• Experience with Visio, Visual Basic and / or AutoHotKey (AHK)
• Experience with documenting processes and practices, often in accepted project methodology artifacts
• Natural sense of curiosity and eagerness to solve problems and build efficiencies
• Develop, manage, and maintain planning applications on IBM COGNOS platforms
• Participate in determining objectives of assignment and develop solutions to a variety of complex problems
• Coordinate with business management partners and represent the organization as a prime contact on contracts or projects
• Represent the department when gathering and defining requirements and business cases
• Support indirect rate development
• Assistant in the development of training sessions for system users; provide user training
• Bachelor’s degree with 6 years of related experience – OR – a Master’s degree with 4 years of related experience
• Knowledge of, and experience with, defense contractor business practices, policies, and procedures
• Experience developing Applications in IBM COGNOS Planning and/or IBM TM1
• Experience gathering requirements in support of programming and reporting needs
• Demonstrated success in documenting critical process to ensure consistency of application across multiple users
• Experience supporting indirect budgeting, rate development, FPRP submissions, and/or Incurred Cost Analysis
• Experience using a computer based forecasting or reporting system (COGNOS, Hyperion, FPRS/Precision, Microsoft Dynamics, Tableau)
• Experience with Adobe Captivate or similar
• Experience creating and leading training sessions
• Exposure to software programming or database management
• Responsible for supporting current needs through data collection and analysis, report creation and application development from beginning to end
• Earns customers’ confidence by being responsive to their needs and providing high quality products
• Operates as point of contact and accountable for the projects they are assigned
• Identifies, analyzes, and interprets trends or patterns in complex data sets
• Works to build relationships that foster teamwork
• Utilizes defined methodologies to develop, organize, execute, and track a realistic plan. Anticipates problems and creates effective solutions
• Effective communication about project expectations and timelines to stakeholders in a timely manner
• Demonstrates individual initiative, investing the time necessary to accomplish required work quality, goals, and schedules
• Understands the purpose of the reports or applications for the functional areas and how those processes and applications could impact other areas, functions or departments
• Experience writing advanced SQL queries
• Working knowledge of Visual Basic or C# application development
• Preferable experience in web based application development and Java
• Familiarity with Dev Express would be desired
• A Bachelors degree in Computer Science, Engineering, Mathematics or related field
• Proficient with MS Office
• Preferred experience with Java, Visual Basic, Dev Express, or C#
• Supply / demand management experience and SAP operation knowledge is a MUST
• Independent and strong analytic skills is required to be able to identify and justify improvement/standardization opportunities
• Fluent oral and written English, mandarin is MUST
• Japanese, Cantonese and Korea language skill is an added advantage
• Well-developed written and verbal communication skills. Able to listen and articulate clearly
• Strong Microsoft Office (Excel, PowerPoint, Outlook) is needed for daily operation
• Prior experience in Intel supply chain area is preferred

Business Process Analyst IV Resume Examples & Samples

• Bachelor Degree in Engineering, Business, or Statistics and 15 years relevant experience or Masters Degree in Engineering, Business or Statistics and 10 years relevant experience
• 6 to 8 years experience in metrics research and analysis,
• Previous data analysis, metrics development, reporting and analysis experience; CMMI
• Must be able to analyze tables in multiple platforms to establish knowledge of data for accurate retrieval and use in report writing
• Proficient utilization of SQL, Microsoft Access, Cognos and Tableau to provide technical reports for the IS organization
• Must be able to analyze raw data and report in a meaningful way based upon intended audience
• Translate reporting requests into accurate reporting requirements
• Collaborate with report requesters to ensure proper testing and validation of report meets intended need
• Provide support to end users on standardized and ad hoc reports
• Build and maintain positive relationships with end-users, peers and leadership
• Bachelor’s degree or 3 years of report writing experience can be substituted for education
• 3-6 years of IT experience in a corporate environment
• Minimum 2 year of experience data analytics and data extraction
• 3-6 years in technical report writing to include pivot tables, graphs, and trend analysis
• 3-6 years of experience in relational tables, SQL, Access, Cognos, Tableau and other data structures
• 3-6 years of experience with Microsoft Office suite of products including MS Word, Excel and Visio
• Self-motivated, pro-active team player with a positive attitude
• Manage and support business critical SOX process related to identity and access management
• Systems support that may include duties such as root cause analysis, maintain current processes and/or systems,
• Attention to detail and ability to work with data and perform analysis find anomalies and ensure corrections are made
• Service experience 5+ years in financial services environment
• Related Experience 3+ years BSA experience desired but not required
• Quantitative & Analytical Skills
• Experience with writing SQL queries is a plus but not required
• Application and process management/ownership experience
• Demonstrated experience supporting business process improvement projects
• Proven ability to lead a diverse group towards resolution when faced with ambiguous situationsSearch Jobs US
• Requires a bachelor's degree
• 3+ years of experience in residential mortgage
• 3+ years experience in business process analysis or equivalent role required
• Experience in improving operational processes is highly desired
• Background knowledge in Mortgage Servicing and/or Escrow is desired
• Proficient PC skills including Excel, Word, Outlook, PowerPoint, and report writers
• 5+ years financial services experience strongly preferred
• 3+ years project / product management experience preferred
• Well organized and strong attention to detail
• Ability to juggle multiple priorities and deadlines
• Successful self starter and ability to work autonomously
• Experience with leading and monitoring change control efforts
• Determines how new information technologies can support reengineering business processes
• May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measurement, and/or process driven systems requirements
• Comprehensive knowledge of Change Management, Project Management and Process Improvement principles
• Proficiency with statistical software packages (e.g., Minitab, SPSS) and Microsoft Office applications including Access
• Has ownership of processes, reports and procedures. Considered analytical or procedural expert for the assigned duties/tasks
• Expected to assist others in analysis or project efforts as needed
• FINRA Series 7 or 99 preferred

Mid-level Business Process Analyst Resume Examples & Samples

• Work with client team and assist them in their business optimization and reengineering process
• Participate in meetings and develop key processes to meet the organization’s transformation and performance requirements
• Participate in business process analysis and re-engineering activities on the Project
• Model and document To-Be business processes
• Present findings and recommendations to client organization
• Contribute to identifying impacts stemming from the implementation of target processes
• 5+ years of experience as a Business Transformation/Re-Engineering analyst
• Experience in modeling techniques and tools (BPMN, Visio, Pega, etc)
• Must be flexible to put in the hours needed to meet tight deadlines
• Flexibility to work around client's schedule
• Experience performing Business Transformation/Reengineering for a government agency
• Experience performing BPR for CGI Momentum ERP components or equivalent ERP software
• To stay abreast of industry and federal regulations as cited above, and provide guidance and expertise to the global organization in the areas of regulatory compliance and quality
• Participate in the independent regulatory, audit, and quality assurance function for global organization
• Assist in building the customer audit program
• Field customer requests and assist in scheduling audits, while coordinating and driving customer deliveries with other Risk Management & Regulatory Management personnel
• Host customer audits on-site and via web sessions. Participate in customer audits as a presenter and subject matter expert in the areas of Service Delivery, validation, and product functionality and testing
• Provide responses to customer audit reports and customer questionnaires
• Create and manage CAPA requests until closed
• Provide feedback from the customer audit program to other areas of Risk Management & Regulatory Compliance and the business unit for further improvements
• BS/BA Degree in scientific discipline or 5+ years experience as a QA professional in a regulated pharmaceutical environment, or with a Contract Research Organization (CRO), Healthcare related degree (RN, LPN, Registered Pharmacist), with formal training or experience in regulatory affairs, and quality systems. RAPS certification a plus
• Experience in conducting vendor audits of computer systems and/or software suppliers
• Must have a working knowledge of relevant industry and government regulations, including: 21 CFR 11, ICH GCP, and Guidance for Industry-Computerized Systems Used in Clinical Trials
• Must have experience in the development, and maintenance of quality management system
• Must possess effective communication skills, and proven abilities in interfacing with customers
• Ability to managing multiple projects/priorities
• Must be methodical, well organized and detail oriented. Individual must be readily adaptable to a fast-paced, multidisciplinary team-based environment
• Software Development Life Cycle (SDLC).Example methodologies include:Waterfall, Rapid application development, Agile Dynamic systems development method (DSDM), Disciplined agile delivery (DAD)
• Develops project management skills for the SDLC through initiation, planning, executing, controlling, and completing of the work effort by using a traditional approach and/or Critical chain project management and/or MITP (managing the implementation of the total project). Project Scheduling models such as PERT, Program Evaluation and Review Technique, and CPM, Critical Path Management
• A traditional database design methodology that determines the data to be stored in the database, the relationships between the data elements, and superimposing a logical structure upon the data on the basis of these relationships for Relational Model Databases. Utilizing a CODASYL schema, sub-schema and physical layer normalized to a 4NF, Fourth Normal Form. Data extraction and query methods would center around SQL
• Creates BRDs to document intake requirements
• Solves moderately complex problems and / or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the more complex tasks
• Provides explanations and information to others on difficult issues, acts as a resource for others with less experience
• 2+ years of experience with business / finance analysis
• 2+ years of experience writing business and / or system requirements
• 1+ year of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• 1+ year of MS Project, SharePoint and Visio
• Engage in discovery and research of client needs and requirements
• Participate in project planning and status meetings, identify risks and mitigations and provide internal status updates according to plan
• Generate business and functional requirements documentation (UML artifacts, use cases, report mock-ups, etc.), with minimal direction, through facilitated work sessions with stakeholders
• Develop business process models (e.g. current state vs. future state) and perform business process analysis and redesign using Microsoft Visio and/or PowerPoint
• Develop and enhance end user documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, communication presentations, and support manuals
• Create usable and intuitive concepts for complex, highly functional problems
• Escalate issues whenever required
• Bachelor's/master's degree in Engineering, Computer Science, MIS or related disciplines
• Up to 3 years of relevant consulting industry experience working on technology delivery engagements
• Experience with project management principals in the context of solving business problems
• Familiarity with formal software development lifecycle (SDLC) methodology
• Familiarity with programing, database management, or ETL interfacing is preferred.Additional skills
• Ability to understand fundamental client business concerns to translate into technical inputs
• Ability to effectively conduct requirements sessions with clients and project teams
• Strong relationship building and maintaining skills, particularly across functional areas
• Strong verbal and written communication, organization, analytic, planning and leadership skills

PLM Business Process Analyst Resume Examples & Samples

• Work directly with end users and management to understand and document business requirements
• Develop functional specifications
• Write test scripts, configure, test, and support business testing of IT enhancements and breakfixes
• Provide general IT Engineering/PLM-related support to the functional business areas
• Manage technical projects and/or work under the direction of a project lead
• Provide quality assurance via documentation
• This position requires a Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline with a minimum of 5 years of related experience
• Preferred knowledge of A&D (Aerospace & Defense) industry engineering and PLM processes and workflow in addition to tools (including Teamcenter Unified Architecture, NX, and Teamcenter Reporting & Analytics/eQube-BI, and other mechanical/electrical CAE tools)
• Requires ability to articulate solution concepts with business counterparts and management
• Requires a strong desire to improve operational/business efficiency and the end user experience, and a focus on customer service
• Experience with Teamcenter configuration including BMIDE, workflow, access control, change management, BOM management, preferences, style sheets, etc. preferred
• Experience with NX configuration preferred
• Experience with Teamcenter Reporting & Analytics/eQube-BI configuration including cube design and definition configuration preferred
• Partner with teams throughout UHC and Optum to do a thorough analysis of current state processes to identify root causation of provider fraud / abuse enablement
• Partner closely with other roles on the Fraud Prevention Team (Business Process Consultant, Sr. Business Process Analyst, and Data Analyst) on fraud / abuse schemes
• Make recommendations to address the gaps and enhancement opportunities that will disable provider fraud / abuse and work with business partners to gain agreement to execute these recommendations and measure results
• Analyze current state processes at Optum for effectiveness and quality to support appropriate UHC oversight of Optum as a fraud / abuse program vendor
• 2 years of professional experience working in or on major core business processes: claims, appeals, process auditing, clinical review, process quality management, process results management, etc
• 1 year of professional experience with a proven track record of process improvement results
• 1 year of professional experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects and deadlines
• Previous UnitedHealth Group or subsidiary work experience
• Proven ability to quickly build strong and effective working relationships with internal team members, business partners at UHC & Optum
• Experience with vendor oversight and/or internal audit
• Ability/Willingness to influence / partner with business partners to lead others to challenge the status quo and apply new thinking to legacy issues and influence change
• Naturally inquisitive - effective at asking questions and listening to identify current state process and get to the root cause of issues
• Desire to work as part of a team of fraud prevention professionals in a culture of collaboration, a team first attitude, adding value without boundaries, working hard & having fun, values driven behavior model
• 2+ years of experience with core UHC claims processing systems / platforms: UNET COSMOS, NICE, etc
• Experience with or knowledge of Fraud / Abuse / Waste / Error program
• Experience with or knowledge of healthcare provider business model / mindset
• Under general direction, this position will function as a liaison with IT technical staff to ensure that information technology data, designs, reports, systems, and processes meet the needs of the contracts & purchasing department system users
• Represents business unit with project management, customers and end users
• Develops hard copy and electronic reports as required; utilizes analysis models, prototypes and scenarios. May also be required to design reports within SAP Business Objects
• Authors functional design documents and collaborates with ITS on technical design documents
• Provides troubleshooting support for end users and resolves issues with SAP Production Planning (PP), Material Master (MM) and Sales and Distribution (SD) modules
• Provides unit testing support for system upgrades in SAP PP, MM and SD modules
• Maintains the data for PO and PR approval workflows within SAP
• Develops and delivers training curriculum
• Must have applied use of LEAN/Continuous Improvement concepts and strong understanding of SAP ECC – PP, MM and SD modules
• Must have SAP implementation experience
• Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) expertise with MS Office tools to include Excel, Word, Visio and PowerPoint; (6) the ability to coordinate tasks and priorities across multiple projects and (7) advanced communication, problem-solving and decision making skills
• Work closely with Guideline Manager and Analysts to assist with pipeline assignment and coordination
• Facilitation of internal Change Requests, including procedure and report coordination
• Manage maintenance and updates of reports and matrices
• Review, oversight and follow-up on daily and weekly reporting, including production and controls
• Preferred 1 to 3 years experience in Mortgage Banking
• Must demonstrate excellent written and verbal communications as well as exhibit a high level of integrity and professionalism
• Intermediate Microsoft Excel experience
• Aptitude with prioritizing, managing deadlines, and juggling multiple projects
• Ability to work independently and with minimal supervision
• Ability to communicate and engage with peers and management
• Articulates requirements, makes recommendations for process and business flows, develops consensus on
• Bachelors and at least 3 years of experience are required, additional years of experience may be accepted in lieu of a
• Must have at least 2 years’ experience in leading requirements capture, management and analysis activities along all
• Build and evaluate business advancement processes
• Estimate efficeincies and quantify opportunity costs for management
• Carry out Analysis of present processes and identify opportunities to enhance processes
• Liaise with management to coordinate process improvement project activities
• Communicate with workers at all levels to evaluate process performance
• Work with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
• Lead and facilitate process improvement, as required by the PIP, to conduct RACI analysis, process mapping, critical path analysis, and process improvement
• Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools
• Excellent written and verbal communication skills including the ability to interface with clients, corporate staff, and other contacts
• Ability to formally present complex rationales, strategies, or processes in a simple and succinct manner at all levels of the organization
• Experience working cooperatively in teams
• Skills in change management, scheduling, organizing, and communicating time-sensitive tasks
• Proficiency required with Microsoft Excel, Word, Power Point, Visio, and Project
• Experience in design and developing SharePoint sites

Global Quality Business Process Analyst Resume Examples & Samples

• Related field of study
• 3 plus years of Business Process design and documentation experience
• In depth knowledge of processes within one or more of the following: Quality, Supply Chain, Manufacturing (BE and FE), Customer facing processes
• Strong interpersonal and facilitation skills with the ability to work effectively with a variety of people
• The ability to observe and document processes and help align them to systems
• Be self-directed and able to multitask and prioritize projects
• Excellent organizational skills with a strong attention to detail
• The ability to manage workloads successfully and provide outstanding customer service
• Strong PC skills and a working knowledge of Microsoft Office applications
• Knowledge of HTML, XML, and shared authoring preferred
• Oversight, coordination and management of employee production reporting, including on-going maintenance and updating, in partnership with the reporting and management teams
• Governance of Change Management internal processes and pipeline controls, including defining reporting needs, daily/weekly/monthly review of processes and reporting of findings, root cause analysis of identified issues
• Back-up to Change Management Governance Analyst, which includes business partner hierarchy and business process management and oversight
• 3 to 5 years’ experience in a mortgage servicing capacity
• Intermediate to Advanced Microsoft Excel experience
• Proven track record of successful relationship building and partnering
• Ability to act independently and make decisions with minimal supervision
• Ability to communicate with many levels of management and Chase counsel
• Create Business Rules Documents for document letter composition and processing needs as described by the business
• Reconcile business composition needs with system functionality and determine appropriate solutions for composition and fulfillment
• Interview and guide business partners through composition processes and documentation needs
• Communicate with business and technical resources both verbally and via artifacts
• Must understand basic file processing concepts such as data files, file transfers, file mapping and business rules for logical conditions
• Follow team procedures for project tracking and documentation standards
• Adapt to rapidly changing demands, priorities and tools
• Must have ability to self-manage 20-30 basic projects simultaneously
• Ability to analyzes and investigate issues
• Provide explanations and interpretations within area of expertise
• Control and improve end-to-end business processes
• Lead process design and project implementation teams in gathering letter / communication requirements
• Assesses and interprets customer needs and requirements. Creates BRDs to document intake requirements. Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the more complex tasks. Translates concepts into practice. Provides explanations and information to others on difficult issues. Acts as a resource for others with less experience
• Analyzes and investigates. Provides explanations and interpretations within area of expertise
• 2+ years of experience with business/finance analysis
• 2+ years of experience writing business and/or system requirements
• 5 Experience in business process documentation and optimization
• 5 years of knowledge management theories and concepts
• 5 yearsExperience in using workflow tools and techniques
• 7 Experience in business process documentation and optimization
• 7 years of knowledge management theories and concepts
• 7 yearsExperience in using workflow tools and techniques
• Provide analysis and develops business process diagrams and models to support process design or redesign initiatives
• Bring expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures
• Conduct interviews and facilitates meetings with business owners to derive and validate business process models and gaps
• Using Business Process Modeling Notation, document current and future state business processes at a suitably detailed level to derive required insight
• Analyze and document dependences between new and existing processes
• Serve as the ‘trusted advisor’ on proven best practices for process management
• Identify key business readiness considerations, activities and deliverables in order to adopt changes resulting from business process or systems improvements
• Monitor business readiness and adoption through process performance audits and reports
• Partner with other teams within Red Hat to collaborate on issues and address improvement opportunities
• Experience with business process design, change, and implementation
• Business acumen; familiar with high-technology B2B sales processes
• Curious and passionate about discovering how processes work
• Good problem solving and conflict resolution skills
• Ability to quickly learn and apply skills for Business Process Diagram development and BPMN (modeling notation)
• Experience working with Finance, Legal, Marketing, Operations, and Sales functions
• Bachelor's degree; master's degree in business administration is preferred
• Good communication skills, both written and verbal, good presentation skills
• Comfortable working in a global and multi-cultural work environment
• Ability to conduct calls between the hours of 8 PM to 11PM EST as needed

Asia Business Process Analyst Resume Examples & Samples

• Experience within a GE Shared Service centre (2+ years) is highly desirable
• Bachelors degree in accounting, finance or other business related fields and 5+ years accounting or finance experience in multinational business / similar Industrial sector is highly valued
• Good communication and influencing skills: experience working across remote locations and able to deliver messages effectively both verbally and in writing,
• Clear thinking/problem solving: track record of successful process improvement, working with broad functional teams,
• Demonstrated experience of ‘Lean’ projects or application of 6Sigma methodologies with quantifiable productivity and quality improvements
• Sense of urgency and ability to handle multiple tasks simultaneously to deliver results in an uncertain world
• Confidence/assertiveness: influencing skills across business functions to inspire change
• Adaptable/flexible: being open to change in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations while still moving with speed
• Sound understanding of global process and transactional flows
• Accountable for meeting or exceeding membership growth and retention goals through new sales and renewals generated by Community outreach and community activities
• Manages the development of leads and sales process for new business and renewals obtained by community outreach activities
• Responsible for organizing sales / product presentations, sales proposals, providers’ presentations and product seminars to generate sales
• Develops / updates performance standards; reviews performance, identifies problems and takes corrective / proactive action with Sales team
• Strategize with staff / sales team to increase sales, retention, service and productivity
• Works closely with Sales team to develop sites and daily activities within the community to achieve sales goals
• Responsible for establishing and maintaining relationships with key community organizations and leaders
• Analyzes trends and competitor activities and makes recommendations on sales strategy
• Management duties: Determines staff level, interviews / hires new employees, ensures appropriate training, conducts performance reviews, counsels employees and takes appropriate disciplinary action)
• Develops and administers objectives, operating policies and procedures, budget and strategic action plans for achieving goals
• Provides leadership and motivation by establishing clear expectations. Communicates specific performance feedback, and by giving timely and thorough performance reviews
• 1+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
• Serves as key project team member of large to small process improvement initiatives
• Documents business processes (process mapping & modeling) for current- “as-is” & future- “to-be” states
• Analyzes business processes to identify revenue growth, areas for simplification, & opportunities to speed value flow
• Enables improvements by identifying business opportunities, collaboratively enabling innovative solutions, & effectively communicating value to key business stakeholders
• Successfully manages projects according to the plan-of-record (e.g., expected outcomes, timelines, deliverables, budget)
• Delivers collaborative facilitation, negotiation, critical analysis, communication, & effective presentation skills
• Manages stakeholder resistance to implementation of future-state recommendations
• Defines, manages, & delivers project requirements by identifying key stakeholders, project deliverables, & forming an effective team that drives toward completion of assigned tasks according to the project schedule
• Monitors & reports on project progress by assigning ownership, tracking activities, & proactively uncovering & eliminating barriers to success
• Uses statistical analysis, process measurement & industry benchmarking methods & tools to develop supporting information to improve adoption of recommendations
• Develops & acts upon a plan to optimize stakeholder engagement
• Successful candidate must have 3+ years experience working in a corporate environment
• Must be able to work in and with other teams and as an individual contributor. Strong oral and written communication skills Strong analytic and problem-solving skills
• Experience working in a customer oriented environment
• Experienced Excel and Powerpoint for data analysis, graphing and chart creation
• Must have strong organizational skills and the ability to multi-task
• Experience leading and reporting on projects/project status UNIX command line experience
• Familiar with Data Life Cycle Management concepts. Presentation skills, including the use of meaningful charts, graphs, or other data visualizations to convey information and results clearly and concisely Experience dealing across functional groups is a must
• Develop procedures and document processes.Search Jobs US
• 4-Yr Bachelor's degree (Strongly Preferred)
• Must have excellent verbal and written skills being able to communicate effectively on both a technical and business level
• Excellent work ethic
• Demonstrated focus on process in a quality control enviroment
• Able to work in a Team environment as well as Individually
• Speak/read/write Spanish
• Credit card industry experience Strongly Preferred
• Knowledge within the digital media space/new technologies Strongly Preferred
• Partner with IBOSC Leadership to create an approach, tools and governance process that will verify Program personnel adherence to CMS, NGC, BOSC and IBOSC policies and procedures
• Document and maintain IBOSC Standard Operating Procedures
• Coach Program personnel as required toward improved and disciplined compliance with policies and procedures
• Maintain a commitment to on-scope, on-time, on budget delivery of quality IBOSC operations to drive unparalleled customer satisfaction
• Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the Program lifecycle
• Understanding and fulfilling requirements of the IBOSC Statement of Work (SOW)
• BS/BA degree and six (6) years of Help Desk/Customer Service/Information Center experience; Master’s degree and four (4) years of Help Desk/Customer Service/Information Center experience; ten (10) years of Help Desk/Customer Service/Information Center experience will satisfy education and experience requirements
• Three plus (3+) years of Customer Service/Help Desk and/or Information Center experience including presenting project status, risk and issues to senior leadership
• Three plus (3+) years of leadership experience
• Intimate knowledge and experience with procedures development and adherence
• Demonstrated proficiency in oral and written communication for presentations at all levels
• Strong leadership and communication skills with the ability to work effectively with critical partners, both internal and external
• A proven ability to work well under pressure in a dynamic, fast-paced environment, balancing multiple tasks, changing requirements, priorities and short deadlines
• Must be either a US Citizen or Permanent Resident (Green Card holder)
• Experience with CMS a plus
• Experience in the audit of personnel adherence to procedures
• Experience in the development of Governance related processes and tools
• Experience with Remedy Inquiry and Knowledge Management functionality
• ITIL Foundations certification
• Experience with CMS quality measures
• Project Management Professional (PMP) certification

Lean Six Sigma Black Belt Business Process Analyst Resume Examples & Samples

• 8+ years of experience with managing and delivering process improvement projects
• Black Belt Certification
• Experience with coaching and mentoring

EMS Senior Business Process Analyst Resume Examples & Samples

• Administer issues (corrective and preventive actions / CAPA) to assign to appropriate business owners and verify the effectiveness of the resolution to support Enterprise Management System / ISO
• Assist in developing and executing Compass Issues Management System strategy to continually improve the performance of Enterprise Management System
• Support identification and evaluation of the organization's risk areas to identify process improvement opportunities with specific emphasis on the trending and analysis of the EMS issues and CAPA data
• Develop, maintain, and enhance reporting and training materials for the Compass Issues Management Process
• Lead or support EMS initiatives or process improvement projects as assigned
• Respond to all CAPA related emails that come into the Optum Quality mailbox
• Provide trainings on Compass Issue Management System tool to employees for onboarding as needed
• Back up member complaint administration role as needed
• Bachelor's Degree with 3+ year work experiences
• Must have excellent computer skills, demonstrating fluency with Microsoft Office tools, PowerPoint, Word, and Access
• Advanced Skills in Excel
• Strong team building and communication skills
• 2+ year reporting and analytics experiences
• Desire and / or experience leading or supporting small scale Six Sigma or Lean projects
• 2+ year project management experiences
• 2+ year working with formal quality management system (e.g. ISO 9001) environment
• Work with Business Analyst to define business requirements and technical specifications for reporting deliverables
• Designs, develops, tests, and documents reports using various tools (e.g. MS SQL, Excel)
• Perform ad-hoc analyses to investigate data issues or address data inquires
• Develop technical specifications and design documents
• Deploy reports to production environment
• 3+ years of experience performing significant data analysis and report development
• 3+ years’ of solid work experience running and creating SQL queries
• Intermediate experience in Excel
• Solid knowledge of Software Development Life Cycle experience
• SSRS (Microsoft SQL Server Reporting Services)
• Solid experience using Tableau, Platfora, and / or SAS
• Prior experience working with Healthcare Operational Reporting
• Supporting a Manager in owning a process through strong collaboration with internal business partners and contracted third-party partners to drive seamless daily operations
• Providing organization, structure and project management focus on work that needs to get done
• Reviewing results and generating relevant insights
• Providing valuable and strategic insights on call monitoring sessions
• Supporting the Manager and Director in the development of strategy plans
• Evaluating the business process outsourcing landscape and third party partner opportunities
• Managing the team budget, program invoicing, and reporting
• Self-starter with a “can do” attitude and the ability to drive results in a team environment
• Strong analytical skills with the ability to identify root causes and propose continuous improvement solutions and manage/interpret data
• Excellent relationship management skills, able to work effectively with other teams and leaders across the organization
• Knowledge of Financial Services industry and profitability drivers, American Express customer service philosophy and ethos and telemarketing or call center operations
• Ability to develop impactful presentations to a wide variety of audiences
• Solid skills required in Excel and PowerPoint
• Polished written and verbal communication skills
• Excellent organization and project management skills with capacity to manage multiple priorities and tasks simultaneously and ability to operate independently
• Assist in the development of talent across the Industrialization teams by providing mentoring to individuals and teams, as well as supporting the implementation of High Performance Teaming methodologies as appropriate
• Work with APOS team to maintain and communicate an evolving process technology roadmap
• Work with Manufacturing Strategy team to define and implement plans for introduction of new products into the various manufacturing facilities
• Bachelor's degree in Mechanical, Industrial, Electrical Engineering or related technical field with knowledge in new product development, design for manufacturability/assembly and manufacturing processes
• Minimum of 12 years of work experience, including experience working both in Operations/Manufacturing as well as within a Product Business Unit
• Demonstrated success at launching a new process and utilization of analytical and process improvement tools and methods; e.g. DFSS, ICR, Lean, Six Sigma and other marketing, engineering, quality and manufacturing analysis tools
• Planned and executed large Kaizen events with verifiable results
• Proven expertise in project management
• Demonstrated leadership and change management experience in a globally focused environment
• Exceptional communication skills and the ability to present and clearly convey status updates to leadership
• Ability to work exceptionally well in a team environment and interface with other functional groups such as Engineering, Manufacturing, Quality, Marketing, Purchasing and outside suppliers
• Certified Lean Six Sigma Black Belt or equivalent
• Master of Science in Engineering Management or Masters of Business Administration
• Certified as a Project Management Professional (PMP)

Business & Process Analyst / SME Resume Examples & Samples

• Gather and document business requirements
• Produce, publish and distribute scheduled and ad - hoc client and operational reports relating to the development and performance of products, processes and technologies
• Provide business subject matter expertise on the use, functions and processes of critical systems and applications
• Provide operational process insight to technical development team for the purpose of business system requirements
• Identify and assemble business leads and subject matter experts to participate in user acceptance testing and training
• Develop and communicate the UAT plan to relevant parties. The UAT plan includes, but is not limited to objectives, process, scope, and timeframe
• Provide ad hoc consulting which may include analysis, reporting and recommendations for development of Quality Improvement Plans, as needed
• Provide operational process insight to the application and system development teams for the purpose of business system requirements
• 2+ years of project management / quality management/process improvement experience
• 2+ years of experience with process improvement, workflow, benchmarking and / or evaluation of business processes
• Intermediate level of proficiency in Microsoft Excel, Word, Outlook and Power Point
• Experience with Payment Integrity pre pay policies and procedures
• Experience with Payment Integrity systems and applications
• Understanding of clinical and non - clinical operations Strong interpersonal skills, including positive assertiveness, professional communication, relationship building, and effective written and verbal communication
• Excellent time management and priority setting skills
• Ability to produce quality work in a fast - paced, rapidly changing environment despite interruptions and frequent alteration in priorities for the day / week / month
• Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner'
• Excellent communication, time / project management, problem solving, organizational, and analytical skills required
• Support short and long term operational / strategic business activities through analysis and project execution
• Conduct complex business analysis
• Manage multiple competing priorities while delivering on time and on budget
• Bachelor’s degree required, or 3+ years’ experience
• 2+ years of experience performing research and developing projects with responsibility for collecting and interpreting research and analyses of markets, trends and operational business planning
• Experience in gathering requirements from the client / business and documenting outcomes
• Intermediate level of proficiency with Excel, Word and Powerpoint
• 1+ years Asset Word, Excel, PowerPoint, SharePoint, and Visio
• Proficient experience in verbal and written communication
• Assists in facilitating process management teams
• Assists in facilitating appropriate use of process methods and tools within a structured or defined environment, such as team meetings
• Assists in collecting, analyzing and documenting requirements from process owners
• Participates in documenting business processes and data models
• Understanding of current strategic initiatives
• Contributes to the completion of milestones associated with specific projects and implementation activities
• Understands the customer's processes
• Identifies customer requirements for user acceptance testing to verify system functionality, quality, and accuracy
• Demonstrates knowledge of general database concepts
• Participates in peer-group reviews of designs and creates and maintains documentation
• Uses established document control procedures and guidelines to complete assignments
• Supports efforts to eliminate and/or consolidate process documentation
• Assists in applying process standards, guidelines, methods and tools
• Works under general supervision/direction
• Effective written and communication skills to understand different communication materials (e.g., proposals, papers, user guides, reports, articles, promotional materials, brochures, web sites, presentations, speeches); assist in preparation of departmental correspondence and documents
• Experience collecting, organizing, synthesizing, and analyzing data; summarizing findings to develop conclusions and recommendations from appropriate data sources at the work group level
• Experience creating project schedules to identify time frames for key project milestones
• Must be able to determine processes used to accomplish goals, properly document processes, support personnel and activities i.e. understand how to separate and combine tasks into efficient work flow, identify opportunities for synergy and integration, and simplify complex processes
• Three or more years’ experience tracking a project and reporting status
• Three or more years’ experience developing and maintaining integrated, resource-loaded project schedules including use of project management tools and software (MS Project)
• Three or more years’ experience using Microsoft Office Products (Word, Project, PowerPoint, Excel)
• Thorough understanding of producibility and process improvement methodologies
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
• Level 2 - Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience
• Create, control and improve business processes
• Create quality reporting, analysis and monitoring for developing plans and programs to support continuous improvement using applicable tools
• Become part of the Office of Strategy Management! This is a highly visible role that requires strong administrative skills as well as comfort in interacting with all levels of the organization
• The role will oversee and coordinate matrixed meetings and assist in setting agenda, meeting artifacts, and minutes
• Specific technical skills include: Strategy intranet design and updates (content refreshes, content discovery, etc.)
• Strategy social media admin, SharePoint Admin as well as coordinating the dashboards and scorecards
• Interpersonal skills include: desire to facilitate groups and meetings, high level of collaboration, and ideation
• Intermediate or advanced level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
• Developing MS Access databases using Excel outputs
• Analytical process
• Basic understanding of military logistics and property control,
• Effective written and oral communications
• Proven Business Analysis experience
• Experience in business transformation and business process
• Good understanding of IT and ideally worked within an IT development team
• Experience of large change programmes including planning and managing the implementation of Business Change and Business Readiness
• Experience of end to end solution development in an commercial environment
• Waterfall and agile methodologies, ideally Scum
• Excellent inter-personal, communications and conflict management skills
• Excellent analytical skills (listening, questioning, challenging, modelling etc.)
• Experience of scoping analysis activities with a proven track record of deadlines within budget
• Able to provide consultancy in business analysis
• Able to brief up to Executive level with ease
• Able to chair and manage workshops and meetings
• Able to work on own and deliver to challenging timescales and plans
• Excellent presentation and communication skills; you should be comfortable leading, facilitating and presenting at all levels and with our external customers and suppliers
• An understanding/use of Business Architecture is preferable
• Lead Data Governance initiatives that drive improvement in business process that will lead to higher quality data and enhance organizational process maturity
• Ensure data collection is consistent, standard, and robust worldwide through leadership of cross-workgroup Data Governance enhancement initiatives
• Create and drive a Change Management process for Defect Code System maintenance
• Partner with Global Service Readiness to develop Online Customer Contact and Self-Service Data Strategies
• Exploration of new data sources for Global Quality Database (Omneo) that will drive comprehensive insights
• Create and maintain work management tracking tools for core Field Quality Operations team
• Support QAE and Business Unit project plan objectives
• Lead and support general improvement activities for Field Quality Operations core processes
• Support the development, usage, and enhancements to the Global Quality Database (Omneo)
• Present project reviews, in the form of written reports and oral presentations, to all levels of technical management
• Program/Project management skills in a cross functional environment
• Strong customer orientation and influence skills
• Working knowledge Quality systems and Quality data
• Able to independently manage complex tasks and assignments and lead them to completion
• Strong Project Plan tools usage
• Experience with ISO 9001 Quality Management Systems a plus
• Working knowledge of 8D Problem Solving, Six Sigma and Lean Principles a plus
• Understanding of JIRA and SAP Business Systems a plus
• 5+ years work experience in technical project leadership
• 4 year degree (BA or BS) or equivalent
• Lean Six Sigma Certification (at least Green Belt is required)
• Thorough understanding of local legal compliance issues
• Expert problem-solving and analytical skills
• Good project management skills
• Good mentoring and coaching skills
• Requirements gathering and business process mapping for web request tool in order to transform CPG's online process into a self-service portal for our customers to order services and track the status of their requests
• Focus on delivering an outstanding customer experience and enhancing operational processes where necessary
• Partner with web developers to develop, test and deliver a quality user experience
• Partner with Subject Matter Experts (SME's) in translating business requirements in order for technology partners to execute and implement solution
• 4+ years in process improvement and analysis with web technology
• Ability to work independently as an individual contributor and self-starter
• Experience drafting process documentation, including: process flows, process narratives, SOPs, and business requirements
• Experience understanding the system development life cycle
• Ability to prioritize actions effectively and produce quality deliverables within tight deadlines
• Experience with real estate service delivery and/or previous contact center experience preferred
• Experience designing custom web applications that integrate with 3rd party applications using APIs
• The suitable candidate will have experience of process mapping and business process reengineering
• The candidate will be required to facilitate process workshops, after which they will document any information elicited using process maps and business requirements documents
• They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion
• The candidate will have a strong analytical background, be a problem solver and have excellent diagramming and communication skills
• A proven ability to run workshops and meetings is also required
• Experience of working with Lean methodologies and multiple technology solutions
• Advanced experience of process modelling
• BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc) would be advantageous
• Demonstrates opportunities for best-in-class process management to the process owner
• Models, simulates and enhances business process diagrams (for example, using a graphic oriented, business process analysis/modeling tool)
• Communicates and translates requirements effectively between business process areas and supporting departments (such as the IT organization)
• Determines and documents the impact of change and suggests policy, goal and rule changes – development of current and to-be process models
• Performs continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions
• Maintains and shares process knowledge by embracing methods, techniques, notations, standards and best practices derived from the business process architecture team
• Shows process stakeholders how to identify and solve process challenges through simulation of different scenarios, analysis of performance metrics and advanced optimization techniques
• Ensures proper coordination between the IT organization and process owners by defining conceptual and contextual levels of detail in the business process models
• Five years of process improvement experience; especially experience that
• Knowledgeable in designing and constructing business processes, sub-processes and their links to automated tasks in IT
• Hands-on experience with process modeling, analysis and simulation tools
• Knowledge of relevant business process standards (for example, business process modeling notation)
• Ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area
• Strong meeting-facilitation skills
• Strong project and time-management skills
• Familiarity with balancing cross-functional business initiatives
• Respected leader and team player

Senior.plm Business Process Analyst Resume Examples & Samples

• Assess, Optimize, and Improve BPM Systems and Processes
• Assess and audit the PLM Business Processes through BPM – People, Process, System / Technology
• In depth knowledge of processes within one or more of the following: Product Lifecycle Mgmt, S&OP, Supply Chain GSM and NPI, Financial Analysis, Operations
• Process Management (process modeling, analysis, assessment, and design)
• Able to analyze stakeholder needs and define requirements for a solution
• Able to observe and document processes and help align them to systems
• Strong communication skills, ability to assemble, analyze, and evaluate data and provide well-reasoned recommendations and decisions to support the business stakeholders
• Familiarity with content management concepts and structured document methods
• Able to manage workloads successfully and provide outstanding customer service
• Respond well to constructive feedback
• Strong PC skills and a working knowledge of Microsoft Office applications, iGrafx, JIRA, SharePoint
• Determines and develops approaches to business system/process assignments
• Leads business process-related projects requiring coordination with other functions
• Solves a broad range of system and/or work flow problems of varying scope and complexity
• Bachelor's degree in Business, Finance, Health Administration or related field
• 2+ years of experience documenting business processes, work-flows and requirements as they relate to the problems being solved by the initiative
• Ability to manage a portfolio of projects end to end, ensuring all deliverables are met
• Experience with process improvement identification and implementation
• Superior communication and relationship building skills
• Superior time/project management skills
• Provide subject matter expertise, working to define business processes and effective solutions
• Ability to effectively work with external and internal business partners
• Intermediate experience with analyzing and documenting processes using Visio
• Intermediate proficiency with Windows 7, Word, Excel, Power Point, SharePoint and Outlook
• Primary duties include supporting the PI and RDI teams as technical resource knowledgeable in MS Office and SharePoint, as they work to improve processes, data collection, and reporting within RLTS
• This support includes advising on possible solutions and implementing solutions using MS Excel, Word, Access, Project, Visio, and SharePoint
• Develop process documentation, custom reports, Key Performance Indicators (KPIs), metrics, and data extracts from program management tools. Willingness to learn new software as needed is ideal
• Secondarily, support the PI team as needed by working with all levels of the organization to assess the current organizational structure and tasking to develop improvements for initiative objectives
• Expert-level proficiency with Microsoft Excel, Access, and Word
• Expertise with Visual Basic for Applications (VBA)
• Proficiency with PowerPoint, Visio, and Project
• Experience in administering and/or developing SharePoint sites preferred
• Due to the nature of the work and the client, US Citizenship is required
• Microsoft Excel
• Visual Basic
• High School Diploma or greater level of education
• 3+ years of Managed Care / Healthcare business lifecycle, governances, and regulations experience
• Direct experience with EngageOne Server (formerly DOC1) or in fourth generation (programming) language (4GL)
• Manage daily operations of the website, e-commerce system, and CRM systems currently hosted by internal / external vendors and resolves issues as necessary
• Gather, analyze and document functional and technical requirements for new projects as well as enhancements to existing solutions (reports, integrations, data conversions, etc.)
• Evaluate and initiate technology improvements and processes that provide the most cost competitive and effective services required to attain and maintain member and provider loyalty and satisfaction
• Partner with cross functional teams to support the systems and operational processes by advising best practices, recommending process improvements and implementing system enhancements that advance the goals of the business
• Deploy change control best practices, including the management of user requests / approvals and promoting changes to production
• In cooperation with Business Analysts, lead the delivery of training materials to users throughout the organization
• Use change management practices to ensure the successful and expansive adoption of your solutions
• Plan and conduct complex process and data mining analyses to quantify the value of enhancement opportunities and strategic initiatives
• Lead operational reporting, dashboard development, and metrics review with senior leadership
• Lead and mentor Business Analysts
• 3+ years of experience with Systems Analysis, IT Development, Relational Databases, or mapping data from web services / database to user interface
• Experience in writing SQL queries and working with SQL Server (data extraction / reports development
• Experience with operational process analysis and translating business needs into development requirements
• Proficiency with Word and Excel
• Salesforce development and administration experience
• Content Management tools, page publishing tools and/or other web tools
• Health care experience
• Visio and PowerPoint experience
• This is also a great stepping stone for a number of other positions within the company
• This position is responsible for end-to-end business process activities - creating, controlling and improving business processes
• This position is also responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
• 1 year minimum experience in business process analysis
• Technical Aptitude
• BA/BS degree in Business, Project Management or Operations, or equivalent practical experience
• 4+ years experience demonstrated in business analysis, process improvement, or project management
• Excellent leadership, problem solving, and analytical skills
• Process-oriented with a business mindset
• Demonstrated experience in taking a high-level, open scope and driving to a clear definition of problems and opportunities in order to facilitate better decision making for software development and process change
• Advanced understanding of root cause analysis and process improvement concepts, methods, and techniques
• Strong project management knowledge and skills to lead project teams
• Excellent organizational, prioritization, and multi-tasking skills
• The ability to influence others at all levels in the organization and to drive consensus on key decisions
• The ability to facilitate meetings and respectfully keep discussions focused
• Internal or external consulting experience a plus
• 1-3 years of experience in software support desired
• Lean/Six Sigma a plus
• Proficiency in Microsoft Office, Visio or similar software; familiarity with Google Apps and Microsoft Project or similar software
• Any familiarity with reporting (SQL) is a bonus
• Minimum of 2+ years of project management experience
• Minimum of two years of experience with supply chain, production, supplier, strategic sourcing, and / or direct response marketing management
• Proven success working on complex projects
• 3-5 years of banking industry or other applicable experience
• Experience with business process improvement methodologies (ie Six Sigma, Lean) is an asset
• Experience in mapping business processes
• Strong business process modeling, analysis, problem solving, process improvement, and project management skills
• Experience with creating Software AG ARIS process flows is an asset
• Develop and document current and future state business processes and associated information such as business rules, measures/metrics, roles
• Develop and document process model / business architecture content and artifacts consistent with appropriate standards
• Facilitate process redesign workshops with key business stakeholders to identify and document key opportunities for process improvement, and appropriate metrics
• Prepare proposals for process improvements for key decision makers
• Work with the OCM team to support change management of implementation of process changes
• Support development of processes and frameworks for process modelling and process improvement within the BTO
• Collaborate with stakeholders of various levels (from tactical to senior management), internal and/or external to the company
• Research existing procedural and functional documentation to develop a broad understanding of business processes at CWB
• Provide quality assurance oversight of the content of models, documents and deliverables
• Stay current with process modelling and business process improvement best practices in support of other responsibilities
• Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
• Maintain function expertise in FCA's PeopleSoft HR implementation. Expertise should expand to broader HRMS environment that included a working knowledge of how and where PeopleSoft data is interfacing across the enterprise
• Define robust business requirements and test scripts for PeopleSoft enhancements
• Function as part of a small team that serves as the primary PeopleSoft functional support for process, transaction, and systems inquiries
• Provide support for HR applications including, but not limited to, researching and resolving HR systems problems, unexpected results or process flaws, perform scheduled activities; recommend solutions or alternate methods to meet requirements
• Identify and recommend process/customer service improvements, innovative solutions or alternate methodologies, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation
• Bachelor's Degree in Information Systems, Human Resources, or applicable area study
• Demonstrated strong data analysis experience
• 5+ years of Human Resources Information Systems (HRIS) experience including implementing enhancements, systems upgrades, and user testing
• PeopleSoft HR functional experience including implementing enhancements, systems upgrades, and user testing
• Ability to work with data and data tools like Excel, Cognos
• Willingness to challenge the status quo
• Experience leading project teams to successful, timely deliverables
• A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision, and to communicate effectively at all levels of the organization
• Prior experience supporting a PeopleSoft upgrade is desirable
• Prior experience developing presentations and communicating opportunities
• Process mapping and process improvement background
• Curious person with strong desire to learn

Claims Business Process Analyst Resume Examples & Samples

• Coordinating the execution of audits performed by our clients and regulatory/government agencies
• Working with the Business Owners and the Auditors
• Determine the appropriate scope, timing and logistics of the audits
• 1+ years of experience with Microsoft Excel (creating, updating spreadsheets, formulas, and pivot tables)
• Experience creating documents in MS Access, Visio, and PowerPoint
• Solves problems of medium complexity and contributes to larger scale problem solving
• Minimum 10 years business process analysis and supply chain design experience
• Experience in high volume, semiconductor industry is highly preferred Must have at least 2 full life cycle APS implementation experiences leading business process improvement teams
• This is not an IT development position
• Must have demonstrated hands on experience in supply chain processes using advanced planning tools such as RapidResponse, APO, i2 or ASCP, and business intelligence tools such as Business Objects Possess strong communication and interpersonal skills
• Possess excellent analytical modeling skills
• Demonstrated advanced Excel and Access skills
• Experience with Advanced Supply Chain Planning Systems design

OCT Business Process Analyst Resume Examples & Samples

• 3 years experience in any of the following
• Business Process Analyst or Project Manager in a high tech manufacturing company
• Demonstrated ability to effectively lead and present to small and large groups
• Strong project management and business process management skills
• Decision making skills using data analysis techniques
• Demonstrated ability to communicate well with peers and managers
• Strong peer leadership and teamwork skills
• The ability to work closely with others in a team environment
• Exceptional customer focus
• Good multi-tasking and problem solving skills
• UPS Letter/Packages/Freight presentment
• Participate in production development and modification
• Able to stand up for a potential 8 to 10 hr shift
• Develop and maintain strong working relationships with internal and external clients
• Participate in budgeting and forecasting exercises
• Daily validation of production’s input and output, with an emphasis on risk control measures
• Partner with project teams, project managers, Risk and Quality assessment teams to assist/advise on current production and new product processing and reporting
• Deliver high quality, accurate and timely portfolio and benchmark performance, attribution and ex-post risk analyses to clients
• Familiarity with calculating and interpreting performance results across all departments
• Ensure both GDS and line of business standard operating procedures are applied in all analyses
• Review and amend service level agreements to ensure they meet business requirements
• Update MIS and administration as per department requirements
• Respond to queries raised by the client and other internal and external contacts in a timely fashion
• Proactively look to eliminate manual steps to reporting process
• Lead the process to on-board new business, working directly with internal groups, clients and consultants
• Responsible for reviewing work of colleagues prior to distribution
• Bachelor's degree in Business preferred and/or equivalent work experience
• A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid level position in a production environment
• Exceptional written and verbal communication skills required
• Must be able to interact effectively with diverse groups within the organization
• Ability to monitor and report operational statistics and management reporting, as defined
• Advanced PC skills with demonstrated proficiency in Microsoft Word, Access, Excel, flow charting tools, with ability to create and maintain detailed spreadsheets and databases
• Act as single point of contact for Audit / Compliance interface and control validation
• Ongoing administration of control related processes as well as identification and prioritization of process issues and improvement opportunities
• Analyze current practices and identify process gaps/opportunities and establish controls
• Compile, report and execute against control opportunities; create and manage resolution of action plans tied to control gaps / misses
• Lead identification and implementation of audits and controls necessary to maximize process quality and efficiency
• Develop control monitoring routines in support of the business ensuring sustainable processes are in place for the ongoing reporting and evaluation of risks
• Conduct cross functional risk reviews, analyze controls and close gaps
• Complete required risk assessments for any all existing and new products, initiatives, changes to process and ensure appropriate review and approval by required entities
• Understand all new proposed initiatives or changes to existing practices within the business and evaluate potential operational risks (customer, regulatory, reputational, etc)
• Provide oversight of all procedure maintenance activities and represent the department on the Operational Governance Board
• Act as the primary point of contact for MEV Business Resiliency planning, access recertification, and record retention requirements
• Complete Control testing activities
• Represent MEV on the OGB and be primary point of contact for BST procedures
• Primary liaison for MEV privacy sweeps
• Primary POC for Business Resiliency (BIA and BRP)
• MEV primary security liaison as well for re-certifications (associated to your cost centers)
• SME of records retention for MEV record types
• Information Owner for UTs and Apps
• Bachelors degree or 5+ years related experience
• Experience with Process/Risk Management and Procedural documentation
• Ability to perform data assessments and identify business impacts/opportunities and recommend process enhancements
• Highly self motivated and the ability to work independently
• Must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
• Proven ability to influence all levels of management
• Ability to interact effectively (verbal/written) and negotiate with all levels of management, including cross-functional and external stakeholders
• Strong project management capabilities and excellent verbal and written communication skills
• Strong reporting, presentation and influencing, and analytical reporting skills
• Ability to identify and implement “best practice” control testing and validation methodology
• Evaluate new software or access requirements
• Understand application and version dependencies
• Manage compatibility testing for any new software or software upgrades against current M&R A&G images
• Support some training and creation of user guides for business developed tools
• Ensure standardization of user profiles and computer images across M&R A&G
• Support new application deployments
• Ensure consistent use of applications and uniform data entry across all teams, products and regions
• Facilitate regular “Definitions” and coding meetings with A&G management
• Assist in development application training plans, user materials & job aides
• Trouble-shoot systems issues and data entry for individual users
• Act as business liaison to IT for large-scale application, network, and telephone issues affecting department productivity & compliance. Escalate issues as needed
• Triage incidents and engage business and IT leadership
• Determine level of impact and incident priority; represent Business on IT war room calls
• Monitor incident to resolution; provide initial communication and updates throughout the life of the incident
• Consult on workaround options and initiation of business contingency plans
• Troubleshoot day to day system issues, provide staff coaching
• Track and report on issues that have and potential impact on compliance or upcoming audits
• Track issues for audit and potential impact on compliance
• Asset Management to include software license for new hires, hardware purchasing, distribution and removal
• Communicate with employees for new technologies and initiatives being introduced
• Undergraduate Degree (or higher) or High School Diploma/GED with 5+ years of working experience in Business Process
• 3+ years of Project Management experience
• Advanced proficiency with computers and Windows PC applications (this includes the ability to learn new complex computer system applications)
• Client Letter LMA (Letter Maintenance Admin) experience
• Knowledge of Pega, A&G Navigator, iCARE, STARS, ECAA, Citrus and Client Letter applications
• Supports the service delivery of operations at SOA Operations sites by partnering with SOA Operations leadership and SOA Site Directors
• Helps establish and maintain a customer service centric culture within SOA Operations
• Conducts analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
• Analyze new business opportunities to alignment and support by SOA Operations
• Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
• Creates, analyzes and delivers customized reporting for both internal and external audiences
• Develops high-quality communications suitable for clients
• Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
• BA/BS with concentration in Business, Operations Research, Management Information Sciences or related fields from an accredited University
• 3-5 year operations experience required
• Excellent organizational, written and verbal skills
• Strong computer skills, including intermediate to expert Excel skills to expert Excel skills level of MS Office, Microsoft Project Management, MS Visio and SharePoint
• Strong quantitative analysis skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many tasks simultaneously, and ability to work as a team member, as well as independently
• Project management background and/or PMP certification preferred

Treasury Business Process Analyst, Associate Resume Examples & Samples

• Maintain simple, concise, and current plan for Business Continuity in the event of a disruption event
• Communicate effectively and efficiently, both verbally and in writing
• Strong proficiency with PowerPoint, Excel, and Word
• Familiarity with database tools, and general knowledge of best practices for their use
• Self-motivated/results-oriented, with the ability to function effectively with deadlines and work within a team environment with minimal supervision
• Ability to summarize complex information for senior and executive management
• Consistently operates with a sense of urgency and able to take responsibility for projects from beginning to end
• Works well independently as well as part of a team
• Bachelor's degree in financial or technical field is required. 3+ years of related experience including: finance, project management, technical documentation, and/or logistics
• Extract and manipulate data by performing database queries that support outreach
• Maintain a strategic relationship with business partners to develop deeper understanding of their business and goals, suggest new strategies
• Communicate and translate results derived from the database into meaningful charts and tables and key takeaways that are easily understood and valued by internal and external clients
• Present results and possible areas for improvement
• Act as liaison with internal stakeholders
• The position will support Optum Health and OptumRx business currently serviced by referral delivery processes and will drive definition and continuous improvements into the business operations around the core QA, delivery, and campaign processes
• Support the delivery of referrals to the business, including mail-based, telephonic, and incentives on a monthly basis
• This individual will provide analytics to our business partners around the clinical and outreach applications, serve as an end-to-end business process consultant within the referral generation space, as well as define new QA processes around new business initiatives
• Partners with stakeholders to diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
• 1+ years Access, Word, Excel, PowerPoint, SharePoint, and Visio
• 1+ years MS Project

Business Process Analyst, Briovarx Resume Examples & Samples

• Provide all business requirements to IT for build out of technology solution for BriovaRx contact center
• Provide Specialty Operations expertise (SME) to the Operations Support Team
• Supports C&S Strategy Lead and Senior BA with initiatives and projects including
• 2+ years of Contact or Call center leadership experience
• Experience as a team member of project lasting greater than 3 months
• Proficient with PowerPoint
• Experience with IVR (Interactive Voice Response) systems and CRM (Customer Relationship Management) systems
• Specialty Pharmacy Experience
• Adheres to established standards and maintains currency in business analysis practices, procedures and techniques
• Consults with users to identify, analyze, refine and document business requirements
• Coordinates project scheduling with appropriate entities
• Develops and maintains project schedules and produces project reports and documentation
• Develops conceptual design documents, including project definition, alternative solutions, scope of work, functional specifications, and logical skeletons for new systems
• Follows up with internal clients about completed tasks to ensure client satisfaction
• Identifies requirements for testing, develops test plans and scripts and coordinates test transmissions, as required. Tests software
• May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible
• May prepare project proposals and project plans
• Provides training and may lead the work of others, as required
• Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; identifies best practices; and recommends improvements
• Serves as a liaison between end users and software development teams, including functioning as a subject matter expert (SME) in translating requirements to software development teams
• Maintain currency in analyst skills
• Functional, operational and technical requirements of assigned project(s)
• Concepts of risk management, issue tracking, change management and requirements gathering
• Concepts, practices and procedures analyzing business processes
• The use of technology in business
• The relationship between IT and business
• Core business competencies such as finance, management, accounting, operations, and marketing
• More detailed awareness of the business context of a technical solution, including specific business goals associated with the project, how the project will meet the goals, and their own part in advancing the goals
• General financial industry knowledge and knowledge of supported business area
• Business Analysis tools: Microsoft Office suite (Word, Excel, PowerPoint, and Outlook), Software Engineering Methodology (SEM) process, Change Management, Project Management tools (MS Project), basic database query language usage, time tracking tools, Use Case / UML, advanced quality assurance (QA) tool usage for test case development, execution, and defect tracking/issue tracking software
• Creating and interpreting process maps and flowcharts
• Preparing various reports, summaries, surveys and written recommendations
• Developing and maintaining project plans
• Developing conceptual design documents, including devising logical skeletons for new systems
• Conducting usability testing of software applications
• Ask pointed questions to verify clear understanding of client issues
• Analyze a business function and derive a set of requirements to satisfy a general request
• Take ownership of an aspect or task on a project with little to no assistance
• Actively communicate technical and business aspects of work efforts to team members
• Mentor other analysts when necessary
• Champion a non-technical project improvement effort
• Lead requirements gathering sessions
• Exhibit a positive attitude when dealing with others
• Follow all internal procedures for handling customer requests
• Communicate timely and through proper channels to keep customer and upper management informed of the progress of an issue
• Take personal ownership of issues, following through to issue resolution
• Attend to detail
• Analyze and solve logic problems
• In emergency situations, determine appropriate actions to protect critical systems and data
• Meet all deadlines created by management or clearly communicate to management the reasons the deadlines are not possible
• Effectively organize and prioritize all tasks and responsibilities
• Participate in team projects and activities
• Demonstrate flexibility in accepting and adapting to change
• Clear, concise, grammatically correct oral and written communications, including SEM documentation
• Demonstrate appropriate frequency and level of detail in communications
• Escalate unresolved issues to others
• Minimum of a bachelor’s degree in Computer Science, MIS or applicable degree and three (3) years of related experience in ________________________ or combination of education, training and experience
• Requires a minimum of two (2) years of relevant work experience
• 5+ years of experience with business process analysis
• Experience with graphical displays, including portraying results using operational views and work flow processing tools
• Experience with tracking process activities
• Experience with defining business processes
• Experience with defining rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
• Experience with Microsoft Office and Project, Visio, and Adobe Connect
• 5 plus years BPA experience
• Graphically displays/portrays results using Operational Views and Work Flow Processing tools
• Tracks what actually happens during a process
• Takes the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
• Defines the desired processes and how they should/could/might be performed
• Lays down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
• Provides explanations about the rationale of processes
• Explore and evaluate the several possible courses of action based on rational arguments
• Establish an explicit link between processes and the requirements that the model needs to fulfill
• Pre-defines points at which data can be extracted for reporting purposes
• Employs Lean Six Sigma techniques and methodologies at the Green to Black Belt level
• Coordinates with Tech Comm Specialist, Programmer/developer, and PP&A Manager
• Experience in using MS Office, MS Project, Visio, and Adobe Connect
• Project management and managing key strategic partnerships across the enterprise
• Quality testing such as JPM Connect and documentation QA process
• For the Client Referral Center – driving process improvement with Digital Marketing partners
• Phone system and resource management including scheduling, timekeeping, assigning skills, some call monitoring, and reporting
• Oversight for SharePoint sites and integrated calendars including building, coordinating, testing, and evaluating data management solutions (SharePoint, InfoPath forms, etc.)
• Taking the lead on document storage and categorization procedures
• Responsibility for all hardware (Avaya phones, Symon boards, TVs, Fed-Ex, Printers)
• Provide critical support for RCSA, including process maps and user tools (Registration and testing)
• Building safety coordination and business resiliency planning
• Building and delivering employee training programs, and developing written policies and procedures
• Consistently evaluating risk and ensuring proper controls are being followed; proactively revising controls and/or establishing new controls where potential gaps are identified; assisting with process mapping
• Keeping the department current with changes in regulation or firm-wide policy updates
• Series 7, 66, 9, and 10 registration (or equivalent), as well as state life insurance licensing required
• Demonstrated advanced knowledge of SharePoint, Windows, and Microsoft Office software (Word, Excel, PowerPoint, Access, Infopath, OneNote, etc.) and ability to consolidate data from multiple sources
• Ability to manage multiple priorities in a fast paced environment; adaptive to change Strong business and investment acumen; knowledge of Investment Products
• Proven experience participating in working groups and leading project committees
• Ability to manage multiple priorities in a fast paced environment, prioritize, exercise delegation, and utilize time management skills to meet deadlines
• At least two years of financial services or retail brokerage experience required
• Ability to be flexible between the hours of 8:00 am – 8:00 pm EST, Monday through Friday
• Prior Call Center experience preferred
• Develops configuration and data management documentation based on program requirements
• Participates in design reviews, audits, scheduling, budgeting, etc
• Identifies requirements and coordinates the development and implementation of computer based configuration/data management systems and related support
• Track what actually happens during a process
• Take the point of view of an external observer who looks at the way a process has been performed and determines the improvements that have to be made to make it perform more effectively or efficiently
• Define the desired processes and how they should/could/might be performed
• Lay down rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance
• Provide explanations about the rationale of processes
• Pre-define points at which data can be extracted for reporting purposes
• Employ Lean Six Sigma techniques and methodologies at the Green to Black Belt level
• Coordinate with Tech Comm Specialist, Programmer/developer, and PP&A Manager
• Experience in using MS Office, MS Project, Visio, Adobe Connect
• Coordinate activities, resources, equipment and information
• Assist Project Liaisons with client interfacing to identify and define project requirements, scope and objectives
• Make certain that clients’ needs are met as the project evolves
• Help prepare project deliverables, including project schedules, plans, presentations and meeting artifacts
• Assist with defining and implementing initiatives for quality control and improvement
• 2+ years of experience in cooperating with Project Managers for the delivery of projects
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office products
• Strong interest in and desire to learn about Cyber Security and Cyber Defense
• Experience with NIST Risk Management Framework and DHS SELC
• Experience supporting programs for the Federal Government
• Experience supporting Cyber Security projects
• Learn and understand the Global Procurement Policies, processes and applications applicable to the job responsibilities
• Support Remedy Ticket and email responses to internal and external customers (suppliers)
• Validation of Conflict Minerals supplier responses
• Processing of Remediation requests
• Processing of black list requests
• Back up support for entering CMRT’s on behalf of suppliers
• Processing of blocking and unblocking of parts numbers in SAP and legacy systems
• Participate in application enhancement meetings
• Support Supplier Social Responsibility (SSR) by reviewing Suppliers Policies and Self Assessments
• Support SSR reviewing Codes of Conduct from suppliers regarding TEC 1015 acceptance
• Conduct language translations of documents as applicable
• Providing Monthly SSC Product Environmental Tracker support
• Provide process and training documentation using TEOA Tools
• Provide Compliance training on SSC/Environmental, Conflict Minerals, Social Responsibility and new initiatives accordingly
• Project Lead on boarding acquisitions onto the compliance collection tool
• Bachelor Degree or equivalent
• Global experience, especially supporting business processes or business units and / or suppliers outside the US, highly preferred
• Exceptional data manipulation skills
• Highly proficient computer skills (internet, MS Office, especially PowerPoint and Excel)
• Professional oral and written communication skills, including the ability to interface with Senior Leadership
• Ability to work effectively in a team and in a cross functional environment
• Problem solver and ability to multi task
• Detail and results oriented

MEF IMO / Business Process Analyst Resume Examples & Samples

• Department of Defense - US Marine Corps Agency - Experience Level 1: 1-3 yrs
• Microsoft Office - Experience Level 1: 1-3 yrs
• Six Sigma Green Belt (CSSGB) Certification
• Bachelors Degree from an accredited institution or four (4) years of experience in lieu of degree. In addition to education requirement, a minimum of two (2) years of experience; Masters and 0 years related experience

Specialist Business Process Analyst Resume Examples & Samples

• Have a thorough understanding of all customer contracts that are the responsibility of the individual
• Be the first point of contact with the customer regarding all customer issues
• Have an interest and an understanding of the IT services market and how it is rapidly evolving
• Deal with all change requests under customer contracts
• Be able to draft addendums and variations to contracts (with assistance from the Legal and Compliance Department)
• Collaborate with and advise the customer account managers and senior management on unacceptable risks, non-standard terms, etc
• Demonstrate an understanding of and perform all work in accordance with HDS core values and ethics and business conduct policies
• Respond to inquiries regarding contractual documentation interpretation,
• Ensure the engagement team is aware of contractual requirements & relevant internal policies,
• Jointly with the project team implement and monitor compliance of the contract,
• Support contractual negotiations (preparing documentation, supporting strategy etc)
• Provide advice on how to exploit Commercial Levers (contract terms that benefit project’s finances, or that allow for modifications)
• Contract Change Control – ownership of change control procedure: reviewing new RFP´s, drafting of SOWs, managing the change control tracking tool, ensure the signatory process is completed etc
• 10+ years’ experience in negotiating or managing commercial contracts in the IT industry
• Commercial Contract Management experience of technology outsourcing contracts in the Financial Services
• Ability to manage multiple transactions simultaneously and work under pressure and against deadlines
• Must be service orientated as the role sits within Managed Cloud Services (MCS)
• Good understanding of the concepts, technologies, cost management and benefits of the Cloud Infrastructure Capacity & Configuration
• Strong knowledge of Service & Change Management principles (ITIL Framework)
• Project Management capabilities
• Effective decision-making skills, even under pressure and while lacking all of the desired information detail
• Proven ability to interact with multi-skilled teams both internally and at the customer and required third parties
• Ability to assess, manage and find solutions complex situations balancing HDS and the customer needs
• Ability to build strong relationships within HDS and with the customer to be able to influence with authority and credibility
• Professional, self-motivated and results oriented
• Ability to solve problems independently and know when to escalate
• Excellent customer and employee relationships - must be able to interact successfully with customers, vendors, and employees at all levels in the organisation
• Must be an excellent communicator, with excellent English language skills (additional languages highly beneficial), and the ability to explain complex technical concepts in a clear and concise manner
• Willingness to work a flexible schedule and to travel
• Ability to negotiate internally and externally, with tact and confidence
• Working knowledge of Group Products and/or associated procedures
• Basic understanding of insurance file processes related to maintaining eligibility and payroll processing (includes HIPAA 834, Text, CSV, and XML files, FTP/SFTP, etc)
• Intermediate skills in Microsoft Word, Excel and Powerpoint required, Visio preferred
• Position could reside in any of our existing Customer Care sites or in a telecommuter setting with ability to travel up to 25%
• Familiarity with knowledge management tools such Oracle, Verint, Joomla and / or other platforms
• 1 year minimum foundational understanding of process mapping and ability to write policies and procedures
• Familiarity with MS Office suite tools
• Familiarity with contact center operations, customer service, telesales and healthcare
• First level of support to troubleshoot and resolve issues within existing Business Intelligence (BI) reports as well as assist with the development of organizational & improvement projects
• Assist in design, development and implementation of global Business Intelligence (BI) solutions
• Promote effective use of Business Intelligence (BI) in solving business problems and improving business processes
• Facilitate training and communication of new business processes and technology
• Utilizes expertise in business objects enterprise products such as BEX, web-intelligence, dashboards, explorer, analysis for OLAP, etc
• Work closely with Strategic Reporting Lead & collaborates with ITS – BI Technical Team on design solutions
• Demonstrates expertise with a variety of sources (SAP, XML, flat file, excel spreadsheets, etc.)
• Train BI business users on how to access, interpret and become self-sufficient using BEX reports
• Lead Gap-Analysis sessions; As-Is/To-Be customization of business processes per requirements, blue printing, prototyping, integrated testing and documentation
• Typically requires a Bachelors degree in a related field and six or more years experience in reporting or analytics, with well-developed analytical and quantitative skills and the ability to research and interpret data as well as make recommendations
• As a BI-Business Process Analyst working with computerized management systems to include, but not limited to, the system development life cycle. May substitute equivalent experience in lieu of education
• Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer skills. Ability to work independently or lead in a team environment is essential as is the ability to work extended hours and travel as required
• Analyzes, validates and develops business process requirements; develops functional specifications, techniques and controls; and leads implementation efforts of requirements
• Develops and manages business and user requirement specifications; leads analysis and verification to ensure consistency, traceability, feasibility and completeness; recommends and implements best practice solutions for process improvements
• Opening and maintaining lines of communication to monitor and improve business unit satisfaction
• Acts as a single point of contact for business units into IT and acts as a conduit between the two organizations
• Prior experience with SAP is preferred
• Must be customer focused and possess: (1) the ability to develop solutions to a variety of complex problems; (2) strong verbal and written communications and presentations skills to accurately document and report findings to a variety of audiences; (3) strong interpersonal skills to influence and guide employees, managers, customers and other external parties; (4) the ability to maintain the confidentiality of sensitive information; and, (5) good computer, problem solving/analysis, technical capacity and collaboration skills
• Lead industry benchmark assessments related to IT and Service Management, and identify areas that are in need of process improvement. Develop architecture & process improvement/optimization initiatives that leverage KPIs and other metrics. Ensure process requirements are documented for efficient and effective builds in the service management tool (ServiceNow)
• Acts as service management consultant, advisor and mentor for service management. Leads development of process roadmaps and governance. Partners with service and process owners to define and maintain the service and its related artifacts
• Must be expert in problem analysis, problem solving, mediation, conflict resolution, and win-win negotiation strategies. Outcomes of this role include engaged and informed Process & Service Owners, visible metric management and dashboards with actionable thresholds and goals, technology continues as close to out of the box design as possible, with no unwarranted variation
• Lead the identification of impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Business process analysts use techniques that enable successful implementation of business process changes in order to solve problems or exploit opportunities
• Utilize workflow and domain modeling to understand the organization and its operations. Improve the processes through technology. Solid foundation in process management
• Analyze business processes and workflows with the objective of finding out how they can be improved or automated. Facilitate process workshops and document information elicited using process maps and business requirements documents
• Lead process redesign workshops. Educating business users responsible for managing and operating business processes. Monitoring, measuring and providing feedback on process performance. Create dashboards/scorecards on the process effectiveness and identify areas of improvement
• Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
• Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies
• 5-7 year’s experience as a Business Process Analyst, on large and complex projects
• Excellent skills in Process Mapping and Business Process Reengineering
• Excellent business/client engagement skills
• Highly skilled in developing business requirements
• Independently performs the audit responsibilities that are the core of Quality Assurance’s Responsibility to assure the integrity of the Quality System
• Measures performance against Client and process requirements
• Develops the required Business Quality Assurance (BQA) SOP’s and provides guidance and assistance to other departments in the Virtual Back Office (VBO) in how to write complete, accurate and effective SOP’s
• Develops metrics that provide data for Quality and Process measurement, identifying opportunities for future improvement opportunities
• Collects the data required to perform Root Cause Analysis (RCA) of Production Errors and/or Process inefficiencies and to identify their main Drivers. Provide guidance with regards to Corrective Action/Preventative Action (CAPA)
• Plans, performs and implements process improvement initiatives (e.g., using tools and guideline such as ISO, Lean and/or Six Sigma)
• Maps and evaluates existing processes
• Organizes, leads, and facilitates cross-functional project teams
• Provides consultation to improve process performance and product Quality (such as in the use of re-engineering techniques)
• May deliver presentations and training courses including measurement, analysis, improvement, and control
• Detailed knowledge of financial services industry practices, regulations, and processes
• Proficiency (advanced preferred) in at least one appropriate process methodology (e.g., ISO, Lean, Six Sigma) or the interest and commitment to develop said proficiency
• Proficiency in Quality management methods, tools and technologies
• Maintains a commitment to integrity, doing the right thing and using data not opinions to identify the Root Cause of problems is required
• Able to challenge the Straus Quo, look beyond the conventional approaches to solving problems and both creatively and collaboratively develop solution
• An optimistic “Can Do” Team and Customer Centric attitude

Prin Business Process Analyst Resume Examples & Samples

• Advanced computer programming skills including data query and manipulation capabilities using SQL, S+ or R, and IronPython Scripting languages
• Experience with TIBCO Spotfire® (Professional, Statistics Services), Microsoft sharepoint and Infopath, Microsoft Excel, Access and SQL server applications
• Master’s degree in science, engineering, or technical discipline preferred
• Experience working in a FDA-regulated environment
• Experience working in a medical device company
• Advanced training and understanding in DMAIC, Lean methodologies, Design for Six Sigma, and other continuous improvement methodologies
• Excellent understanding of data analytic and statistical tools, capable of explaining the underlying concepts and principles
• Proven leadership skills and business acumen, performance-driven. Excellent understanding of financial impact on decisions
• Excellent oral and written communications skills with the ability to interface and influence at all organizational levels
• Excellent project management skills with demonstrated results
• Ability to interact and influence effectively at all organizational levels
• Ability to train, lead, mentor, coach and inspire individuals and teams to significantly impact the business
• High level of initiative and passion to drive change
• Act as liaison to and advocate of business users in discovery, dissemination and documentation of business requirements
• Participate in integration and deployment of COTS application system using Agile scrum methodology
• Perform business analysis, document user stories and related functional business requirements in support of tailored integration of Microsoft Dynamics CRM
• Develop and maintain requirements traceability matrix (RTM) using tools such as Rational or JIRA
• 6 years experience in business process analysis including
• Microsoft Dynamics CRM
• Experience with VA Application development and deployment methodologies, environments and frameworks
• Active VA Clearance

Lead IT Business Process Analyst Resume Examples & Samples

• Hold, have held or eligible to apply for security clearance
• A degree in Computer Science, Information Systems, Information Technology or similar
• Experience of the design and implementation of business processes and their translation to system requirements
• Candidate must have proven experience in definition of, and coordination of Systems Development and/or Application Support activities
• Be able to demonstrate a methodical approach analysis, design and software testing
• Possess analytical skills to break down and complete complex tasks
• Good organisational skills giving the ability to consistently deliver to project schedules and estimates
• Excellent written, oral, comprehension and presentational skills to enable effective communication with customers and management as well as providing good documentation
• Ability to work independently, keeping management adequately informed
• Knowledge of IT systems including a general technical knowledge of hardware, software, databases and database technologies
• Team player and role model. Capable of gaining trust and support of team and customer
• Experience of working in a SharePoint solution environment
• Experience of working in a Maximo or Concept Evolution environment
• An understanding of application architectures and database technologies
• Experience of working in a secure environment
• Broad knowledge of Asset and Work/Facilities Management processes
• Interacts with staff in various departments including IT, PMO and operations to formulate and implement solutions to improve processing
• Understands, determines and thoroughly documents business requirements and where appropriate, prepares feasibility and cost effectiveness proposals for Docket and Change Control meetings
• Creates and writes procedures or BRD’s as required for manual workflow or system changes for TA
• Coordinates testing of new systems and system modifications in accordance with NT’s SDLC Policy
• Writes proposals for system changes/enhancements. Implements new efficiencies to improve accuracy and timeliness and reduce costs, risk and errors
• Works on the implementing of tactical solutions and looks to insure the company strategic goals are being followed in line with Northern Trust’s GFS Business goals
• Instructs staff and works with the Global Functional Training Department to update TA Department Procedures with new system processes and functionality
• Provides technical support for system exception and functionality processing
• Communicates effectively with the Business, Management, Clients and Vendors around process change, technical upgrades and enhanced functionality
• To assist in the support of TA throughout EMEA and other global locations as required
• Ability to detect potential issues or challenges and to proactively raise awareness to both the team and/or Management as appropriate
• Knowledge and experience within the transfer agency business specifically in a BA capacity with TA operational experience be a large advantage
• Knowledge of the TA Platform Multifonds. Current Version 3.9
• Knowledge of system capabilities, usually obtained through formal training or experience with PC, Mainframe Applications and Web Technology is required to assess automation and build out possibilities
• A knowledge of Babel (Bravura Solutions), SWIFT, EMX, XML or FTP protocol would be useful but is not a mandatory requirement
• Strong knowledge of Fund Administration with particular emphasis on Transfer Agency
• Advanced analytical skills at a Business, System and Data Mapping level
• Can work methodically and on own initiative within a large team
• Familiar with industry trends, trading practices and product offerings
• Participating in the execution of a strategy; implementing tactical solutions to meet goals for a functional sub-group or a department
• Facilitating business requirements and functional design discussions with Business Owners / requestors
• Researching and documenting current state processes and applying appropriate changes to support business requests/needs
• Conducting research and thorough analyses of data
• Communicating issues effectively with managers and project members through project implementation
• Actively engaging in project requirement meetings
• 3-5 years experience in the Financial Services industry and/or relevant experience in Mortgage Banking
• Demonstrated experience with strategic planning
• Proven project management experience with documenting and writing business requirements, project plans and process flows
• Ability to self-develop and independently problem solve under strict deadlines
• Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word)
• Collaborates effectively with colleagues and other support partners
• 2+ years of experience in business / finance analysis
• Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Word, PowerPoint
• 1+ years MS Project, Access, SharePoint, and Visio
• Six Sigma experience

Six Sigma Business Process Analyst Resume Examples & Samples

• Apply DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits (operating profit, revenue, etc.)
• Works in cross - functional teams to synthesize findings and develop improvement recommendations, execute and complete selected improvement projects to achieve operating profit and quality goals
• Facilitate Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions; identifying and removing barriers that prevent attainment of project goals
• Actively leads teams in problem solving efforts; identifying and removing barriers that prevent attainment of project goals
• Develop Operational Excellence strategy and goals with accountability to meet goals for assigned business areas
• Providing expert knowledge and support of Operational Excellence strategies across OptumRx
• Influencing business partners to drive adoption and organizational maturity in Lean Six Sigma
• Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
• Deliver Lean Six Sigma training / workshops
• Develops action plans and identifies / assigns resources to execute plans
• Proactively develops and maintains broad knowledge of the technical disciplines; applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results
• Acts as a catalyst for innovation at OptumRx; generates practical, sustainable and creative options to solve problems and create business opportunities, while maximizing existing resources
• Make presentations to Senior Leadership
• Develops innovative approaches
• Sought out as expert
• 4+ years of experience successfully leading initiatives / projects
• 2+ years of experience with documenting processes and practices in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint, Project, Sharepoint, Visio)
• Six Sigma Methodology
• Black Belt Certification or ability to obtain it within 6 months of start date
• Prior experience in delivering training / facilitating large workshops
• Self - starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while building a collaborative work environment
• Proven track record of execution - successful results in leading end - to - end project execution
• Demonstrated ability to communicate ideas clearly and concisely (Front Line Staff through Executive leadership)
• Ability to build credibility with business partners by providing common repeatable processes and program transparency
• Detail oriented - getting 'into the trenches' to evaluate all aspects of operations
• Pivotal to success will be the ability to take a hands - on approach to getting the information needed and driving effective and lasting change
• Candidate should have a proven track record of success in a matrix organizations, ability to handle changes in a fast - paced environment, flexibility and a high level of motivation
• Previous Team Lead or Project Lead experience with the demonstrated ability to lead teams effectively
• Experience with MiniTab
• Collaboration with internal teams and stakeholders to fully assess and understand process requirements
• Analyse process models as they are (As-is). Document and compare them to the future and improved designs (To-be) and work with wider support teams to determine the plan/approach for reaching the improved state
• Collate data metrics/feedback on process compliance and effectiveness. Use detailed analysis to provide measurable data on process performance and highlight potential process improvement initiatives
• Challenge the status quo and focus on processes with higher complexity, effort and frequency
• Monitor and execute qualification and approval model for all new / changed processes to be transitioned to the Global IT Helpdesk
• Ability to translate findings to a variety of audiences, gaining approval and turning findings into clearly defined action plans and outcomes
• Maintain current and develop new business processes to approved standards, validate them with relevant stakeholders and apply agreed governance procedures and sign off
• Report status and progress of initiatives to the Global IT Services Manager
• Ability to develop, document and maintain operational policies and procedures
• Competence at process mapping and process management (desirable)
• Able to monitor progress against targets and providing updates as necessary to manage expectations
• Strong analytical skills, capable of clearly identifying and solving problems proactively
• Ability to help facilitate workshops and focus groups
• Experience using standard project and business tools including MS Excel, PowerPoint, Project, Visio and SharePoint
• Team player capable of working effectively with technical and business resources
• Articulate with effective communication, written, interpersonal and presentation skills to be able to present clearly to various audiences as required
• Analysis and Reporting
• Customer Focus and Relationship Building
• Champion for Change
• Use of Macros in MS Excel

Mid Level Business Process Analyst Resume Examples & Samples

• Bachelor's Degree Required
• 2-5 years of relevant experience
• Possess expert knowledge of Federal laws and regulations, directives, instructions, policy, standards, and guidance so that requirements support security and privacy compliance, which is critical to prevent delays later in the SDLC
• Ability to work independently and/or to lead or supervise a team of specialists
• Possesses strong oral and written communications skills to clearly and effectively convey issues, reports, and other deliverables to SSA counterparts
• Understands the needs of the customers and the realities of commercially available IT products and creating business/user requirements that allow implementation by the development team and COTS products
• Experience contributing to recommendations and solutions for complex problems throughout all phases of the SDLC
• Experience providing business process/requirements support for the following activities: contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; providing user support; and conducting research
• Experience identifying best practices, change and business management techniques, organizational development activity and data modeling, and/or information systems development methods and practices
• Experience and ability to apply process improvement, reengineering, and requirements methodologies and principles to conduct process/requirements analysis, modernization, and improvement projects
• Experience supporting group facilitation and conducting interviews, training, and additional forms of knowledge transfer
• Experience and ability to apply facilitation techniques, training, methodology development, and evaluation across all phases of analysis, modernization, and improvement projects
• Experience and ability to support components to facilitate enterprise-wide integration of reengineering and/or requirements efforts
• Experience identifying and using tools to measure project progress against business-focused requirements
• Ability to assist clients in deriving business rules and processes necessary for successful application development
• Experience working with/on Agile development teams and clients to produce a functioning minimum viable product
• Certified Lean Green Belt or Six Sigma Green Belt
• Experience developing curriculum and delivering training programs to staff
• Demonstrated knowledge of process improvement tools and methods
• Demonstrated knowledge of data analysis practices, methods, techniques, tools, and software
• Demonstrated knowledge of project management practices, methods and techniques
• Demonstrated knowledge of the principles of exemplary customer service
• Demonstrated knowledge of the principles, practices, methods and techniques of management
• Experience in coordinating and prioritizing work and activities
• Experience in problem analysis, problem resolution and decision making
• Experience in making effective presentations in front of large groups
• Evidence of effective verbal and written communications
• Experience in using Microsoft applications including, but not limited to: Word, Excel, PowerPoint and Visio
• Experience in leading by example in communicating, participating and encouraging support of the institution’s programs
• Experience in working effectively with all levels of management and employees
• Experience in working independently as well as within a complex structured team environment
• Experience in preparing concise, yet detailed documents, proposals, reports and/or related materials
• Experience in clearly presening information to others through presentations
• Experience in applying principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes
• Experience in modeling excellent customer service behaviors, demonstrating responsiveness to customers, engaged in work production, resourcefulness, and flexibility
• Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment
• Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs
• Performs additional duties as assigned
• Bachelor's degree or higher level of education in a related field
• South Carolina (SC) based telecommuter preferred
• Create quality reporting, analysis and audits for recommending plans and programs to support continuous quality improvement using applicable tools
• Diagnose process improvement opportunities and develop solution recommendations using principles of process excellence and related tools
• Support process design and project implementation teams in process improvement activities
• Analysis and review of document control processes
• System access support
• Strong Process and system workflow Knowledge
• 2+ years of experience in writing business and/or system requirements and business analysis
• Knowledge of PolicyTech system from NAVEX
• Knowledge of Document Management PLUS
• Audit trend analysis including root cause
• Create, control and improve end-to-end business processes for document control
• Lead process design and project implementation for process improvement activities
• Educate and guide internal customers to document control best practices and system usage
• Bachelors degree or equivalent work experience
• 2+ years of experience in writing business and / or system documents and business analysis
• 1 + years of experience with document control practices
• Intermediate Excel Skills including pivot tables and production charts
• Knowledge of Document Management
• Strong Process and system workflow skills
• Knowledge of PolicyTech system from NAVEX a plus
• Use most, if not all, program procedures to successfully execute the various IBOSC roles and responsibilities
• Document, maintain and improve IBOSC Standard Operating Procedures
• Experience with CMS and specific Medicare/Medicaid knowledge a plus
• Review the analysis and interpretation of others work
• Oversee ad - hoc client and operational reports developed and presented by others
• Develop and implement effective / strategic business solutions through research and analysis of data and business processes
• Define and clarify what the business needs are for any given body of work
• Support multiple business areas and involves multiple systems
• Support Business Architecture, such as assisting with gathering the appropriate artifacts in support of capabilities, business terms, logical business processes, business services, etc
• Help the organization define their strategy through facilitated discussions and activities
• Provide a clear picture of capability gaps that must be closed in order to realize the organization's strategy
• Jointly with the organization, develop transformation plans with a roadmap designed to achieve the organizations vision
• 3-5 years of experience in writing business and / or system requirements and business / finance analysis
• 3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
• Intermediate level of proficiency with PC based software programs and automated database management systems (Access, PowerPoint)
• Advanced knowledge of Excel: pivot tables, formulas
• Experience gathering and documenting requirements from the client / business
• Bachelor’s degree in Business, Finance, Health Administration, or related field
• Working knowledge of relational databases, database structures
• Healthcare, managed care, Claims industry experience
• Previous Team Lead or Project Lead experience a plus
• Experience with Tableau, Smart Data Warehouse a plus
• Support the development of business processes, reporting and analytical tools to equip planning leads in adding maximum value to their field based business partners
• Support the development and deployment of the new process using project disciplines (planning, communications, reporting, meetings)
• Partner with business and stakeholders to support the oversight of the management process, enabling regions to proactively hire to a forecasted planning, ensuring talent readily available to fill open positions quickly
• Leverage insights from the field to drive upstream process and planning improvements to better serve leadership
• Project Management: Demonstrated experience in leveraging standard project disciplines to support the effective management of a large, complex program, while effectively developing and leveraging relationships with multiple stakeholders across the firm
• Process Improvement: Experience in effectively working with cross functional stakeholders to identify and implement improvement opportunities
• Strategic Agility: Ability to deliver on tactical day to day challenges while continuing to ensure overall program is managed effectively
• Influence and Change Management: Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
• Attention to Detail: Must have a high degree of attention to detail, specifically in ensuring accuracy in all deliverables
• Analytical Rigor: Ideal candidate would be an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems and organizations
• Presentation / Communications: Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions and results for complex matters - creating clarity and a bias for action with key stakeholders
• Intellectually Curious Self Starter: Must be able to operate in a self directed manner with little direction; must have a strong desire to take the initiative to deliver superior results
• Bachelor’s degree or equivalent experience/ training
• 5-10 years experience
• Advanced skills in Microsoft Office
• Assist in the creation, implementation and evaluation of Affordability and profitability initiatives
• Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, , PowerPoint)
• 2+ years of experience in writing business and/or system requirements and business / finance analysis
• 1 Year of data analysis and reporting experience

Lead Business Process Analyst Resume Examples & Samples

• 5 years related work experience
• Experience managing Business Requirements, Project Plans, Project Schedules and associated project materials
• Experience managing change across the enterprise
• Experience implementing quality program at an organizational level
• In-depth experiences with process redesign methods (such as business process re-engineering, Six Sigma or total quality management)
• Ability to assess the impact of new process or project requirements on an existing suite of complex applications
• Strong business and technical writing skills producing clear and unambiguous deliverables to all levels of the organization
• Has ability to deal constructively with change. Implements mechanism to prepare and mentor staff through change
• Business, Finance, or related field

Scra Business Process Analyst Resume Examples & Samples

• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals
• Be proactive in identifying problems or issues and have to the ability to think through solutions
• Can leverage subject matter expert expertise in driving conversations and/or influencing decisions/direction with Business and Technology
• Communicate effectively and confidently (both oral and written)
• Strong Networking skills
• Excellent and efficient skills using MS Excel and PowerPoint tools (absolutely required)
• An outstanding ability to analyze problems and apply quantitative analytical approaches
• Support ad-hoc requests and regularly scheduled reports and files
• Identify potential issues and process gaps
• Work collaboratively with team members across departments and staff areas
• Complete all documentation related to the development of requirements, test scripts, and implementation for all assigned projects
• Analyze and assess current processes and define / document improvements
• Recommend method and procedural changes
• Handle projects that encompass requirements gathering, system / screen design, user / functional requirements documentation, test plan / scenario creation and final defect tracking
• Prepare and / or maintain functional and technical documentation pertaining to application programming
• Manage time, set priorities and perform management escalations
• 6 Years with Bachelors; 4 Years with Masters
• Expertise in gathering business requirements using JAD sessions, process flows, use cases and other methods
• Proficient in "as-is" and "to-be" modeling / mapping of business processes
• Working knowledge of business processes, system development and process improvements
• Experience with the full software development life cycle
• Excellent verbal and written communication skills to communicate complex information clearly and concisely
• 7+ years analyst experience preferred
• Knowledge of Arkansas Department of Human Services adult protective services and funds management programs
• Product owner role – Design, develop, improve, and decision the future state processing
• Issue management – include analyzing and prioritizing the issues for resolution
• Readiness / Testing Management – Support testing, readiness, procedures, training, and implementation activities
• Knowledge and experiences with Claims, Dispute, and Recovery operations and processing
• Minimal 5 years of operation experiences
• Excellent decision making skills and know when to escalate issues
• Knowledge of Microsoft Office software (Word, Excel, Power Point, Outlook, SharePoint, etc)
• BS/BA degree preferred
• Development and presentation of routine key performance indicators (point in time and trending)
• Sizing and responding to unplanned interruptions in service caused by failures in process itself or issues with key inputs
• Development of risk mitigation plans to improve process control
• Development of process improvement plans to improve efficiency or customer experience
• Analyze, synthesize, and present complex data to a variety of audiences in a manner that informs and influences
• Lead and participate in cross-functional teams focused engaged in planning and executing process and experience changes
• Develop and maintain strong relationships with stakeholders in a variety of functional areas
• Serve as the primary point of contact for issues management relating to any production issues with owned processes
• Define, build, and maintain operational controls to ensure accuracy and a positive customer experience through all owned payment channels
• Proactively identify, recommend, and implement process improvement opportunities and customer experience enhancements
• Fundamental understanding of Card Services
• Demonstrated experience in managing processes including problem solving and root cause analysis
• Well developed analytical skills
• Proven ability to participate actively in multiple concurrent cross-functional initiatives
• Strong focus on delivery of results
• Strong business and technical acumen
• Proven communication, presentation and writing skills
• Influence and negotiations skills
• Solid stakeholder engagement skills, including ability to interact with senior levels of management
• Bachelor's Degree with 5 years of relevant experience
• Bachelors’ degree in Computer Science/Information Systems or related field of study with a minimum of 6 years of Business Analyst experience
• Flexibility and problem-solving skills
• Demonstrate strong oral and written communication skills
• Must have experience/expertise in Microsoft Word and Excel
• Prior experience with USPS
• Active USPS Public Trust Clearance
• Experience with VersionOne, ServiceNow, or HP ALM is a plus
• Coordinates with business and technology teams ascertaining system requirements, such as program functions, output requirements, input data acquisition, execution of users acceptance and may coordinate testing, and system techniques and controls
• BA or equivalent + 15 yrs related experience, or MA + 13 yrs related experience
• Software design and development experience with large scale enterprise applications in an Agile/Scrum environment - combination of custom and COTS software
• Ability to work independently or with a team
• Statistical / Business requirement development
• Business system design
• Process analysis, design and documentation utilizing Lean methodologies and tools
• User test case development and acceptance testing
• Developing and analyzing operational and management reports
• Issue resolution and root cause analysis
• 5 or more years of business processing and operational experience
• Bachelor’s Degree OR High School Diploma, or equivalent, with 7 or more years of business processing and operational experience
• Business analysis experience in commercial insurance preferred
• Experience in PC environments within insurance operations and regulatory environments
• Excellent analytical and planning skills necessary with ability to effectively manage changing priorities
• Microsoft Excel, Access, Project and Windows skills
• Knowledge of Zurich processing systems

Business & Process Analyst Resume Examples & Samples

• Describes as-is / to-be models as part of the requirements elicitation process i.e.; process, data, work flow, application etc
• Able to adapt to and apply different delivery methodologies including SCRUM, Waterfall and/or Lean
• Plans, conducts / facilitates elicitation sessions and ensures production of associated deliverable's
• Understand customers´ objectives, processes and products in order to make recommendations
• Supports project manager in building Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan
• Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation
• Analyzes and manages requirement risk, trace ability matrix and prioritizes requirements
• Performs quality review checks on project deliverable's
• Supports development of test plan, testing, implementation and training activities
• Supports post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits not achieved supports the analysis to determine root cause
• Communicates effectively through different mediums at all levels
• Key functions involve identifying business requirements, performing data analysis and delivering impact assessments
• Test coordination for system enhancements, large project initiatives and Mergers and Acquisitions
• Must have previous Salesforce.com and ERP system experience preferably knowledge with applications such as SAP, Netsuite
• Preferably knowledge with experience in Product configuration, Pricing
• Bachelors Degree in Finance, Accounting, Computer Science, Business, or equivalent professional experience in the field of business analysis
• Minimum 2+ years analysis
• Previous experience in large, global corporation desired
• Demonstrable experience in Quote to Cash
• High Level of technical aptitude to learn and apply new technologies
• Demonstrated ability to work in a team environment with changing priorities and time pressures
• Good analytical, communication, organizational and interpersonal skills
• Highly motivated with ability to drive results and work independently
• Excellent organization, collaboration and planning skills
• Excellent communication, presentation and customer engagement skills, including the ability to communicate with all levels of the organization
• Demonstrated experience in business analysis techniques such as gathering requirements, conducting interview, modeling use cases, and creating use cases
• Project management skills and an understanding of workflow management, a plus
• Proven ability to analyze and understand complex business processes and data architectures, a plus
• Ability to set priorities yet remain flexible in a changing environment
• Personable and energetic with a proactive approach
• Strong commitment to quality and accuracy
• Strong commitment to client satisfaction
• Travel when required, up to 25%

Related Job Titles

Top 18 Business Process Manager Resume Objective Examples

Updated July 12, 2023 14 min read

A resume objective is a brief statement at the top of your resume that explains what position you are applying for and why you are qualified to fill it. When writing a resume objective for a business process manager position, it is important to emphasize the skills and qualifications that make you the ideal candidate. Start off by mentioning your ability to improve processes, manage complex projects, provide leadership and guidance, and analyze data. You may also want to include any relevant certifications or training. Examples of effective objectives include "To leverage my 10+ years of experience in project management to lead successful business process improvement initiatives" or "Seeking a Business Process Manager position where I can utilize my expertise in process optimization and analytics." By crafting an effective resume objective, you can demonstrate your suitability for the role and help get your foot in the door.

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Top 18 Business Process Manager Resume Objective Samples

• To utilize my skills and experience as a Business Process Manager to help the organization achieve its goals.
• To bring my expertise in process optimization, project management, and problem-solving to a company that values innovation and growth.
• Seeking a challenging position as a Business Process Manager with an organization that values creativity and collaboration.
• To obtain a position as a Business Process Manager where I can leverage my knowledge of business processes, customer service, and data analysis to improve efficiency.
• To join an innovative team as a Business Process Manager where I can use my expertise in process improvement to drive positive change.
• To apply my experience in project management, process mapping, and problem-solving to ensure successful outcomes for the organization.
• Seeking an opportunity as a Business Process Manager where I can use my skills in customer service and process design to contribute to the success of the company.
• To obtain a role as a Business Process Manager where I can utilize my knowledge of data analysis, workflow automation, and change management to improve operations.
• Aiming to work as a Business Process Manager at an organization that values innovation and progress.
• Looking for an opportunity as a Business Process Manager where I can apply my experience in process optimization and stakeholder engagement for maximum benefit.
• Seeking to leverage my skills in project management, analytics, and business process design into an exciting role within your organization.
• Looking for an opportunity as a Business Process Manager where I can use my knowledge of business operations, customer service, and problem-solving strategies for success.
• Aiming to join an industry-leading team as a Business Process Manager where I can use my expertise in process improvement initiatives for maximum benefit.
• To bring my experience in project planning, workflow automation, and customer service excellence into an exciting role with your organization.
• Seeking an opportunity as a Business Process Manager where I can utilize my knowledge of analytics, data analysis techniques, and change management strategies for success.
• Looking for an opportunity to join your team as a Business Process Manager where I can apply my expertise in process optimization initiatives for maximum benefit.
• Aiming to fill the position of Business Process Manager at your company by leveraging my skills in project management methodology and stakeholder engagement strategies for success.

How to Write a Business Process Manager Resume Objective

A business process manager resume objective should be concise, yet informative. It should also reflect the unique skills and qualifications of the individual to make them stand out from other applicants.

When writing a business process manager resume objective, it is important to highlight the most relevant experience and qualifications to the job you are applying for. Start by mentioning your professional title or position, such as “Business Process Manager” or “Project Leader.” Then, provide a brief summary of your experience and skills in the field. Focus on accomplishments that demonstrate your ability to manage complex projects and processes. Showcase any awards or recognition you have received for achievements related to process management or project leadership as well as any certifications that may be relevant.

Next, emphasize any technical skills you possess such as proficiency in coding languages like Python or SQL, familiarity with project management software programs like Trello or Asana, knowledge of data analysis tools like Tableau or Power BI, etc. You can also list any soft skills you have such as excellent communication abilities, problem-solving aptitude, collaboration capabilities, organizational skills, and more. Finally, end your resume objective with a statement expressing your commitment to driving operational efficiency and delivering successful results in business process management roles.

By following these tips when writing a business process manager resume objective, you will be sure to create an effective summary that will capture the attention of potential employers and set yourself apart from other applicants vying for the same role.

Related : What does a Business Process Manager do?

Key Skills to Highlight in Your Business Process Manager Resume Objective

As a Business Process Manager, your resume objective should not only highlight your career goals but also emphasize the key skills that make you an ideal candidate for the role. This section will discuss the essential abilities to feature in your resume objective, helping you stand out to potential employers. These skills may range from technical knowledge to leadership capabilities, all of which are crucial in managing and improving business processes effectively and efficiently.

1. Six Sigma

A Business Process Manager is responsible for assessing, evaluating, and improving the processes within a business or organization. Six Sigma is a set of techniques and tools for process improvement. This skill is crucial as it enables the manager to identify defects or errors in a business process, eliminate them and bring about improved efficiency and quality. Hence, mentioning Six Sigma in a resume objective demonstrates the candidate's ability to enhance operational performance and reduce costs, making them an attractive prospect for employers.

2. Lean Management

Lean Management is a crucial skill for a Business Process Manager as it involves improving business processes to increase efficiency and reduce waste. This skill is essential in achieving the objective of streamlining operations, reducing costs, and enhancing customer satisfaction. It demonstrates the ability to implement strategic changes that can significantly improve a company's performance. Therefore, including Lean Management in a resume objective would indicate the candidate's capability to drive process improvements and contribute to business growth.

3. Agile Methodology

Agile Methodology is a key skill for a Business Process Manager because it involves principles that prioritize flexibility, collaboration, and customer satisfaction. This skill allows managers to adapt to changes quickly and efficiently in the ever-evolving business environment. It also promotes effective team collaboration, ensuring that all team members are aligned towards achieving the business objectives. Furthermore, Agile Methodology focuses on delivering value to the customers which is crucial in maintaining customer relationships and growing the business. Therefore, having this skill can greatly enhance a Business Process Manager's ability to manage and improve business processes effectively.

4. ERP Systems

A Business Process Manager is often responsible for overseeing and improving the efficiency of a company's operations. ERP (Enterprise Resource Planning) systems are powerful tools used to integrate various business processes into one streamlined system, which can significantly improve operational efficiency. Having experience or skills in ERP systems demonstrates an understanding of complex business operations and the ability to manage and optimize these processes. Therefore, this skill is crucial on a resume objective for this position as it directly relates to the core responsibilities of the role.

5. BPMN (Business Process Model and Notation)

A Business Process Manager is responsible for analyzing, designing, and improving business processes within an organization. Knowledge of BPMN (Business Process Model and Notation) is crucial as it is a standardized graphical notation for drawing business processes in a workflow. This skill demonstrates the ability to visually represent complex business processes in an understandable way, enabling effective communication, control, and management of these processes. Therefore, mentioning this skill in a resume objective can highlight the individual's competency in managing and optimizing business operations.

A Business Process Manager often needs to identify and implement strategies for operational efficiency and productivity. Kaizen, a Japanese philosophy that focuses on continuous improvement in all aspects of business, is a valuable skill for this role as it demonstrates the candidate's ability to drive constant improvements in business processes. It shows they can lead teams towards better performance, reduce waste, and increase customer satisfaction - all crucial for the success of any business. Including this skill in a resume objective can highlight the candidate's commitment to fostering an environment of ongoing improvement.

7. Change Management

A Business Process Manager is often responsible for implementing new processes or improving existing ones within a company. This often involves significant changes to the way things are currently done. Change management skills are therefore crucial, as they enable the manager to effectively oversee and guide these changes, ensuring that they are implemented smoothly and with minimal disruption. This skill also demonstrates the ability to handle resistance to change, motivate team members, and align changes with the overall business goals. Including this in a resume objective can highlight one's ability to lead and manage transformational changes within an organization.

8. RPA (Robotic Process Automation)

A Business Process Manager is responsible for analyzing, designing, and implementing processes in a business to improve overall efficiency and productivity. RPA (Robotic Process Automation) is a critical skill for this role as it involves using software robots or "bots" to automate routine tasks. This can significantly streamline operations, reduce costs, and minimize errors. Having proficiency in RPA demonstrates an individual's ability to leverage technology to optimize business processes, which is a key objective of the role. Therefore, including RPA as a skill in a resume can make the candidate more appealing to potential employers.

9. SQL (Structured Query Language)

A Business Process Manager often needs to analyze and interpret complex data sets to improve business operations and strategies. SQL is a language used for managing and manipulating databases. Proficiency in SQL can allow a Business Process Manager to effectively interact with databases, extract necessary data, perform analysis, and generate reports. This skill is crucial for making informed decisions based on data-driven insights, which can lead to process improvements and increased efficiency within the organization. Therefore, mentioning SQL as a skill in a resume objective can highlight the candidate's ability to handle data-related tasks efficiently.

10. Tableau

Tableau is a powerful data visualization tool widely used in the business intelligence industry. As a Business Process Manager, having proficiency in Tableau can be crucial for analyzing and interpreting complex data related to business processes. This skill allows managers to create interactive dashboards, generate insightful reports, and make data-driven decisions to improve efficiency and effectiveness of business operations. Therefore, mentioning this skill in a resume objective can highlight the candidate's ability to manage and optimize business processes using advanced data analysis tools.

In conclusion, the objective section of your Business Process Manager resume should effectively showcase a blend of relevant skills that align with the job requirements. Highlighting these key skills not only demonstrates your competency and readiness for the role but also sets the tone for the rest of your resume. Remember, this section is your first opportunity to make a strong impression on potential employers, so carefully select and articulate those skills which make you an ideal candidate for the position.

Related : Business Process Manager Skills: Definition and Examples

Common Mistakes When Writing a Business Process Manager Resume Objective

When writing a business process manager resume objective, there are several common mistakes that should be avoided. A resume objective is one of the most important parts of a resume, as it provides the hiring manager with an overview of your skills and qualifications in relation to the position you are applying for. Therefore, it is essential to ensure that your resume objective is well-written and professional.

One of the most common mistakes when writing a business process manager resume objective is failing to make it specific enough. It is important to ensure that the contents of your resume objective clearly outline why you are an ideal candidate for the position. Instead of simply stating “I am seeking a position as a business process manager”, try to provide more details about what makes you an excellent fit for the role, such as “I am an experienced business process manager with expertise in financial analysis and data modeling.” This will help to demonstrate your knowledge and experience in the field, as well as your commitment to taking on this role successfully.

Another mistake often seen when writing a business process manager resume objective is including irrelevant information or personal details. Your resume should focus on demonstrating how your skills and experiences make you suitable for the position - not on detailing other aspects of your life such as hobbies or interests. If these points are relevant to the job at hand then they can certainly be included; however if they do not serve any purpose then they should be omitted from your resume objective entirely.

Finally, many applicants make the mistake of using overly generic language when crafting their business process manager resume objectives. It is key to avoid using clichés or vague phrases such as “seeking growth opportunities” or “looking for challenging role” - instead try to provide concrete examples which highlight what makes you uniquely qualified for this role. This could include mentioning specific software programs you have experience working with or any unique qualifications which may set you apart from other candidates applying for this position.

In conclusion, ensuring that your business process manager resume objective is concise yet informative will help to ensure that it stands out from all other applications and demonstrates why you would be an excellent fit for this job opportunity. Avoiding these common mistakes will help make sure that your application looks professional and highlights all relevant skills and experiences needed for this role – helping secure an interview with potential employers!

Related : Business Process Manager Resume Examples

A wrong resume objective for a business process manager might simply state their desire to obtain the job, while a right resume objective would focus on how the applicant can use their skills and experiences to benefit the company.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Business Process Specialist Resume Sample

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Work Experience

• Strong working relationships with internal and external customers
• Analyzes current processes to identify system and business impacts
• Analyzes business needs and system requirements to contribute to solutions
• Helps define requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits
• Partners with functional team members to create viable specifications and acceptance criteria in preparation for the construction of information and communication systems
• Performs research on reported problems to identify root causes and recommend solutions
• Managing and driving the creation of cross-functional business process documentation in specific areas of the Planned Maintenance platform
• Assessing current process documentation and developing additional process maps as necessary to support the development of future Planned Maintenance process maps reflective of the longer term business model direction
• Assisting the Planned Maintenance Process Manager in developing process documentation governance and standardization
• Identifying best practices, creating new workflows and/or procedures, and managing solution implementation
• Utilizing your technical skills to enhance analytical capabilities and increase efficiency and effectiveness
• Managing time and workload to meet project milestones
• Implementing fixes, auditing and monitoring process changes to ensure adoption occurs, and producing reports on progress
• Coaching field representatives to ensure consistent, high quality project performance
• Daily handling of requests and inquiries from Abbott affiliates (including investigation, testing and feedback to initiator), ensuring shipment and billing
• Periodical country visits to Abbott affiliates assisting in training, process analysis and business process improvements
• Maintain interaction with L2 and L3 SAP support teams
• Material Master maintenance, i.e. setup and validation
• Monitor the ERP and MES, guaranteeing data integrity of the ERP/MES database, and take corrective and preventive action based on monitoring activity
• As part of the analysis define the necessary BO/BW reports and SAP transactions
• Prepare and validate product traceability lists
• Knowledge of Energy Efficiency Programs
• Experience with EECP or a similar rebate processing system
• FACTA and Cyber Security Compliance/Adherence
• Identify, define, and document detailed work process and system requirements, use cases, and process definitions
• Analyze and design/re-design business processes
• Establish co-ownership of the requirements and use cases with the Application SMEs to ensure a complete understanding of the requirements and confirming the final solution

Professional Skills

• Excellent people skills with good communication and relationship building and management skills
• Excellent written and verbal communication skills in writing, reviewing and interpreting technical documents
• Comfortable in facilitating meetings, ability to persuade, strong problem solving and analytical skills
• Strong problem solving, process improvement, and communication skills
• Strong problem solving, process improvement and communication skills
• Strong analytical skills including data collection and synthesis
• Possess strong organizational, analytical and troubleshooting skills and ability to manage multiple assignments simultaneously

How to write Business Process Specialist Resume

Business Process Specialist role is responsible for analytical, microsoft, software, accounting, interpersonal, business, training, customer, leadership, research. To write great resume for business process specialist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Business Process Specialist Resume

The section contact information is important in your business process specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Business Process Specialist Resume

The section work experience is an essential part of your business process specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous business process specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Process Specialist resume experience can include:

• Participate in system development and build activities such as reviewing design documentation, executing product test and user acceptance testing, conducting training, and assisting with implementation support
• Other leadership efforts based on bandwidth and skills – such as engagement with Learning & Development on SPC professional skills development needs
• Excellent analytical and problem-solving skills with high attention to detail and the ability to think outside the box to find creative solutions to problems
• Strong organizational, detail, problem-solving and follow-up skills
• Excellent writing and communications skills are required to communicate to end users and executives
• Possess good human relation skills to be able to develop a cooperative working relationship with individuals inside and outside the department

Education on a Business Process Specialist Resume

Make sure to make education a priority on your business process specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business process specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Process Specialist Resume

When listing skills on your business process specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business process specialist skills:

• Excellent oral and written communication including presentation skills, experience presenting to all level of managers, users and other stakeholders
• Excellent time management skills to operate in a deadline driven environment
• Utilizile project management skills to effectively develop implementation plans and accurate project timelines to ensure business objectives are met
• Well-developed skills in prioritizing, organization, decision-making, and time management
• Proven implementation, facilitation, coaching and networking skills
• Confident, articulate, and excellent written and oral communication skills

List of Typical Experience For a Business Process Specialist Resume

Experience for senior business process specialist resume.

• Excellent communication skills in phone, individual, and group settings
• Interpersonal and team-effectiveness skills
• Excellent communication skills, both written and verbal, with both internal and external customers
• Proven ability to address and resolve conflicts effectively
• Proven project coordination and project leadership skills

Experience For Demand & S&OP Business Process Specialist Resume

• Excellent interpersonal skills to communicate and collaborate with technical and non technical stakeholders
• Strong computer skills, particularly in Microsoft Excel, Word, & PowerPoint
• Excellent communication, leadership, interpersonal and customer skills required
• Outstanding PC application skills (Excel, PowerPoint, Share Point)
• Experience in applications using digital manufacturing and machine learning or 2+ years of experience in application using Block Chain
• Prior experience in developing SSRS reports, SSAS cubes using Agile methodology
• Strong knowledge base in the ECC SAP System, with a good background in the areas of Purchasing, Accounts Payable, Finance, Reporting and Tax
• Highly developed planning/organization skills, with attention to detail
• Strong team player with demonstrated ability to work with others in a team environment

Experience For Business Process Specialist & Executive Assistant Resume

• Great attitude with exceptional customer service skills
• Prior experience as a Black Belt or with Six Sigma
• Communicate effectively with varied audience
• Prior experience with: DoD Lifecycle management, DoDI 5000.75, DoDD 5000.01, and DoDI 5000.02
• Previous work experience that demonstrates political savvy and the ability to work with executives, elected officials, etc
• Previous experience (paid or unpaid) that demonstrates ability to work well with difficult customers, both internal and external
• Previous experience (paid or unpaid) that demonstrates the ability to research/gather data from a variety of sources
• Demonstrated effectiveness in all of the one K-C behaviors
• Quality written & oral communication skills are required to network with a diverse user community

Experience For Teamcenter Senior Business Process Specialist Resume

• Organizational research skills
• Conceptual skills – ability to identify interdependencies between processes & systems
• Experience in business analysis collecting, analyzing, and presenting data and recommendations to management
• Possess a good understanding of business and/or operational processes, process modelling techniques and systems design
• Experience in various office functions including processing invoices

Experience For Principal Business Process Specialist Resume

• Ideally 2+ years’ of experience in various office functions including processing invoices
• Ideally 2+ years’ experience in various office functions including processing invoices
• Excellent working knowledge of reporting and BI environments e.g. SAP, SAS
• Experience with developing or managing relationships with suppliers is an asset
• Experience in modeling complex business processes and requirements and integrating with data and system architectural models and requirements
• Experience preparing technical analysis, executive summaries, and interpretations of complex documents
• Strong data reporting ability
• Proven negotiation and influencing ability across different levels of the organization

Experience For Field Business Process Specialist Resume

• Strong customer service focus with the flexibility to adjust to rapidly changing requirements and schedules
• Demonstrated success in applying continuous improvement/lean/Six Sigma tools
• Experience in manufacturing operations and business improvement
• Experience supporting web based applications
• Work with the VDC Global Business and Process Manager, VDC Director and Sales on service offering utilization and validation

Experience For Assoc Business Process Specialist Resume

• Strong knowledge of Intercompany process with AGIS and IC Pricing knowledge. Also linkages with other functions like, GL, Tax and BI applications
• Experience with reporting tools(SQL, QlikVew, Crystal, etc.) and Basic data base concepts
• Experience with performance measure analysis and strategic planning
• Intermediate experience with Microsoft Office applications including Word, Excel, Access, and Outlook
• Experience with Excel, SQL Server Reporting Services, and Tableau
• Experience with importing data for use in graphs and other visualizations
• Demonstrated analytical ability with a focus on detail, accuracy and problem solving

Experience For Business Process Specialist Senior Resume

• Experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.)
• Excellent organizational, communication, and being able to multitask
• Previous work experience serving in a liaison role/capacity
• Experience with databases, including Microsoft SharePoint
• Experience in computer science or programming
• Strong working knowledge of SAP R3 4.0 or higher and SAP R3 Intermediate Documents (IDOC) structures
• Foster and maintain strong working relationships with business partners and various global IT departmental team members

Experience For Senior Field Business Process Specialist Resume

• Experience in case study on business scenarios that can use latest technology improvements along with business value improvement and ROI they bring
• Experience in preparing process designs and business specification for IT development
• Previous exposure to technology implementation projects and solid understanding of waterfall and agile software development methodologies
• Heavy Equipment/Mining/Construction Industry experience
• Experience working at a real estate investment management firm

Experience For Mortgage Business Process Specialist Resume

• Experience scoping level of effort on specific initiatives.
• ) Validate business requirements, solution design, and configuration for multiple process workstreams
• Project Management experience in Telecom or smart phone industry
• Strong familiarity with Google docs, sheets etc
• Organizational skill tact and diplomacy

List of Typical Skills For a Business Process Specialist Resume

Skills for senior business process specialist resume.

• Excellent communication skills both oral and written for all levels
• Strong communication skills – written, oral, interpersonal, both in English and in French
• Has good analytical skills to troubleshoots problems
• Operate effectively in cross-functional team
• Excellent documentation and communication skills with the ability to be able to understand end-to-end business processes
• Teaching or training skills
• Demonstrated experience supporting benchmarking activities and identifying and corroborating best practices within an IT organization
• Candidates with experience of working for the major consulting firms are strongly encouraged to apply

Skills For Demand & S&OP Business Process Specialist Resume

• Customer Experience orientation – demonstrated proficiency in a sales/customer-facing role
• Experience with launching a phone at telco or OEM with go to market experience
• Interpersonal skills including an ability to build rapport, negotiate with others, and resolve conflicts
• Prior experience with manufacturing process control, data collection, SPC programs and web-based dashboard tools is highly desirable
• Solid experience within Quality Management, Continuous Improvement and Business Process Modelling

Skills For Business Process Specialist & Executive Assistant Resume

• Possess skills of analytical, project management, communication, influencing and able to use Microsoft Office (e.g. Excel, Word, Visio, Power Point)
• Continuous improvement experience. Creating workshops and venues experience with business processes and strategy
• Intermediate Microsoft Office, including Excel and Word skills
• Advanced SAP skills; desirable to have a certificate
• Effectively interpret and understand client’s requirements
• Good experience in the AR and AP module of Oracle (preferable)
• Good experience in the AR module of Oracle (preferable)

Skills For Teamcenter Senior Business Process Specialist Resume

• Have, or demonstrate the ability obtain prior to hire date, a Class C Texas Driver License
• Computer skills (e.g., xls, ppt)
• Good experience in the cost accounting module of Oracle (preferable)
• Strong process-minded individual with experience in process improvement projects both with and without technology enablement
• Liaise effectively with functional analysts to build solutions to optimise business processes and resolve any problems arising

Skills For Principal Business Process Specialist Resume

• Experience developing/writing Standard Operating Procedures, Training and/or User Manuals
• Skilled at evaluating options and generating solutions using fact-based problem solving
• Experience collecting, analyzing, and synthesizing data into graphs, tables, and database repositories
• Visio Experience - understanding and creating business process flows, ranging from Level 1 - Level 4
• Experienced in development of Sales Enablement project/program planning elements, to include scheduling, resourcing, communication, and implementation of plans

Skills For Field Business Process Specialist Resume

• Good understanding of banking process (sales and operations area) and banking products
• Experience using Object Management Group’s Business Process Modeling Notation (BPMN)
• Experience in developing customs solutions for data merging and analysis
• Excellent command of English speaking and writing
• Demonstrated analytical problem solving, abstract thinking, and the ability to understand complex processes is required
• Experience utilizing process improvement techniques and supporting software

Skills For Assoc Business Process Specialist Resume

• Experience documenting and reporting on project progress
• Experience coordinating training and professional development program activities
• Experience in evaluating problems and identifying unique approaches to better manage a project
• Experience with Object Management Group’s Decision Modeling Notation (DMN)
• Experience in implementing executable processes in BPM tools such as IBM BPM Designer, Appian, Pegasystems
• Experience helping on legal projects
• Business Analyst experience, particularly in the areas of process design, systems analysis, and strategic planning

Skills For Business Process Specialist Senior Resume

• Problem-solving: demonstrated ability to ask questions and perform research to assess a problem
• Experience leading business processes and procedures across many departments
• Demonstrated proficiency working with Microsoft Office software
• Experience with importing data for use in report software, spreadsheets, graphs, and flowcharts
• Experience with Microsoft Office Suite including Excel, PowerPoint, and Visio

Skills For Senior Field Business Process Specialist Resume

• Strong capability in Microsoft Office products, including Excel and PowerPoint
• Experience supporting senior leadership positions
• Experience supporting multiple work groups simultaneously
• Advanced skill level with Microsoft products including Word, Excel, PowerPoint and Project
• Experience and application of adult learning principles is required

Skills For Mortgage Business Process Specialist Resume

• Demonstrated proficiency in analytical, statistical, reporting, and business intelligence tools
• Skill in operation of office accounting machines and equipment
• High level experience using Microsoft Excel
• Sufficient technical and quality experience (5+ years) in a manufacturing operation, preferably within healthcare or related industries
• Experience in developing business processes or process improvement related activities
• Solid working knowledge of Microsoft products (Outlook, Word, Excel, Visio, PowerPoint)
• Sufficient technical and quality experience (2-5 years) in a manufacturing operation, preferably within healthcare or related industries
• Continuous improvement experience. Creating workshops and venues
• Experience in business analysis including business requirements elicitation

List of Typical Responsibilities For a Business Process Specialist Resume

Responsibilities for senior business process specialist resume.

• Excellent project management and time management skills with the ability to successful manage multiple deliverables at a time
• Excellent Presentation skills with the ability to deliver clear and concise presentations to a senior executive management
• Advanced SAP skills w/ focus on FI/ CO; desirable certificated
• More than 5 years’ working experience in order processing dept by SAP, service & detail orientated
• Proven analytical and research capability within Service environment

Responsibilities For Demand & S&OP Business Process Specialist Resume

• Self-initiator with strong ambition
• Experience in cost management or capital projects
• Previous eCommerce or eChannel related experience
• Relevant DoD program management experience
• Demonstrated knowledge and use of research methods, tools and sources of applicable information and data both internally and externally
• Experience with SharePoint or similar organization collaboration software
• Major study, coursework, background or concentration in Data Visualization, Digital Communications, and User Experience

Responsibilities For Business Process Specialist & Executive Assistant Resume

• Experience with Socrata and Tableau
• Experience with Customer Relationship Management tools such as Salesforce
• Demonstrated ability to self‐manage time and resources to get results
• Experience in SAP (SD,MM and FI modules)
• Professional work experience

Responsibilities For Teamcenter Senior Business Process Specialist Resume

• Experience as a business SME or Superuser is desirable
• Network and be a strong team player
• Identify continuous improvement opportunities to increase the efficiency and effectiveness of the business process
• Experience in IT tool implementation
• Experience in process and/or IT development area

Responsibilities For Principal Business Process Specialist Resume

• Demonstrated ability to master business processes and IT systems and to manage its change processes successfully
• Experience with business processes and strategy
• Seek customer feedback (internal & external) to elevate further our customer experience
• Good communication across levels and functions
• Logical, self-motivated, energetic, results oriented, skillful for handle multi-tasks, quick learner and can work under high pressure
• Experience of project management desirable
• General insurance knowledge or experience is an advantage

Responsibilities For Field Business Process Specialist Resume

• Demonstrated knowledge of the concepts and techniques in the IIBA’s Business Analysis Body of Knowledge (BABOK) Guide
• IT, Business Analyst, or other related experience
• Six Sigma experience/certification; PMP
• Working with business, product, marketing and operations functions to coordinate key deliverables between these teams
• Working knowledge of Software user testing life cycle
• Understanding of Quality processes used for managing projects and programs
• Willing undertake change management training
• Reporting, Communication and Allocation during Pre-Orders and Launch allocations

Responsibilities For Assoc Business Process Specialist Resume

• Working knowledge of reporting analytics software: Business Objects, BW
• Working knowledge of reporting analytics software: Business Objects
• Working knowledge of Corporate Treasury or Finance
• Working knowledge of Internal Audit, SOX, or Financial Controls and Governance
• Being action oriented, proactive and goal focused
• Working knowledge of Excel, Visio, Powerpoint, MS Project

Responsibilities For Business Process Specialist Senior Resume

• Understanding of the principles of Lean and Six Sigma
• Understanding of company businesses and DSS capabilities
• Understanding of supply chain management main processes, value drivers and risk
• Serving as the first contact to the Customer Care Center people and to the related functions (SC&Logistics, Finance, and others) as adviser and issue solver
• Introducing new common processes for the backbone functions in the Nordics

Responsibilities For Senior Field Business Process Specialist Resume

• Researching, maintain required documents, troubleshooting, debugging programs and adheres to CMS Quality Process
• Assisting VP with management of HR and financial data
• Documenting business requirements, functional specifications, and timelines for business analysis deliverables
• Developing test strategies, plans, and cases to ensure a quality product is delivered that meets business requirements
• Working hours 2pm – 11pm (Mon – Fri)
• Working hours is 8.30am – 5.30pm (Mon – Fri)
• Observing Singapore Public Holidays
• Creating/designing/editing SharePoint sites

Responsibilities For Mortgage Business Process Specialist Resume

• Working knowledge of City of Austin financial or accounting systems
• Working knowledge of Sales & Logistics
• Editing documentation produced by the Documentation Specialist
• Lodge planning, including taking and placing reservations, and the associated lodge accounting and ledgers
• Be responsible for product planning, budgeting, marketing and funding negotiations
• Participates in defining, developing, documenting, and measuring processes and/or tools to ensure the highest level of efficiency and quality is achieved
• Ensure consistent service is provided to users by keeping all team members up-to-date on ongoing activities and establishing training within the department

Related to Business Process Specialist Resume Samples

Business process management resume sample, process specialist resume sample, senior business process resume sample, business & operations director resume sample, technology process resume sample, process & controls resume sample, resume builder.

• CIO strategy

To help companies large and small get more out of their business processes, this comprehensive guide to BPM explains what it is, its benefits, the challenges it poses and best practices for using it effectively. You'll also find examples of business process automation and process improvement projects, an overview of the latest BPM tools and insight on what the future of BPM might look like. Throughout the guide, there are hyperlinks to related articles that cover these topics in more depth, so be sure to click on them for additional expert advice. The links also connect readers to detailed definitions of important concepts in BPM, such as business process mapping, Business Process Model and Notation (BPMN) and workflow management.

Top 10 business process management certifications for 2024, these bpm certifications can help you gain the specialized knowledge you need to perform your job better. get all the details to help you advance your career..

• Andy Patrizio

One unique element of the technology industry is that it does not demand formal education and is open to self-taught professionals. Many industry leaders -- Bill Gates, Steve Jobs and Mark Zuckerberg, for example -- never finished college, and more than a few top programmers -- such as John Carmack -- are self-taught.

However, the one thing they all have in common -- besides lacking a degree -- is they all started their own businesses. For those not feeling the entrepreneurial spirit, getting a job with an established organization might require more formal education. And nothing says education like an industry certification. Whether the position is in security, IT management or business process management ( BPM ), the right certifications can open doors.

In addition, professionals with a BPM certification earn approximately 20% more than those who are not certified; a BPM-certified professional earns in the low six figures, while a noncertified professional's salary is in the high $90,000 range.

There are four primary reasons to take a certification program:

• Credibility. Certification from a well-regarded school, program or course offers proof of your expertise and is a prestigious credential that shows your commitment to the job. Top certifications from accredited schools provide validation that you have been trained and educated in the right skills for a particular industry.
• Marketability. Having a certification in a specific field can help you stand out in a competitive market. While a self-taught individual can be quite knowledgeable, employers naturally gravitate toward someone with a Certified Information Systems Security Professional certificate, for example.
• Staying current. Technology is always evolving, so many programs require recertification on an annual or regular basis. Learning current tech increases your value to an employer and separates you from the competition.
• Increased earning potential. BPM-certified professionals earn, on average, 20% more than their noncertified counterparts.

What is a BPM certification?

Business process management employs methods to discover, model, analyze, measure, improve, and optimize business strategy and processes .

BPM is broader and more involved than simple task and project management . Task or project management focuses on individual tasks, while BPM observes the process from end to end. Project management refers to a one-time project, while BPM focuses specifically on processes that are repeatable and can be used from one project to the next -- with the processes tweaked and modified as needed.

This article is part of

What is business process management? A guide to BPM

• Which also includes:
• How AI is radically changing business process management
• 10 trends shaping the future of BPM in 2024
• 12 top business process management tools for 2024

Many organizations offer BPM training and certification, but their education processes vary because there is no industry standard. A best practice is to evaluate offerings from the biggest associations, such as the BPM Institute and the Association of Business Process Management Professionals (ABPMP) International.

BPM certification also helps employers define job objectives, evaluate candidates, assess employee performance, and motivate employees to enhance their skills and knowledge.

Business process management certification courses

The following 10 certification programs offer online classes and in-person tutoring at local education centers. Tests are also administered online and in person. Most classes offer video on demand so you can download and watch lectures at your own pace.

1. ABPMP International

Course details/course(s) offered: ABPMP International offers the Certified Business Process Associate (CBPA), Certified Business Process Professional (CBPP) and Certified Business Process Leader (CBPL).

Who should take this course: Anyone wanting a career in BPM.

Requirements:

• CBPA: 1,250 hours of documented working experience in a business process-related area or a four-year qualifying university degree, complete application, pass exam and sign ABPMP code of ethics.
• CBPP: Four years to 10 years of business process experience, six months credit for other certifications, complete application and pass exam.
• CBPL : 10 years of business process experience, five years of business transformation project management, CBPP certification and six months credit for other certifications, complete application and pass exam.

2. Six Sigma Belts

Course details/course(s) offered: The certifications validate varied levels of skill in Six Sigma, ranked by martial arts-style colored belts with different assignments. They are as follows:

• Master Black Belt: Trains and coaches Black Belts and Green Belts.
• Black Belt: Leads problem-solving projects, trains and coaches project teams.
• Brown Belt: Brown Belt is not traditionally used in Six Sigma and is not recognized by most organizations or accrediting agencies. However, some organizations might classify a person as a Brown Belt if they have a Green Belt and passed the Black Belt certification exam but haven't completed a second Six Sigma project.
• Green Belt: Assists with data collection and analysis for Black Belt projects.
• Yellow Belt: Participates as a project team member.
• White Belt: Entry level. Can work on local problem-solving teams that support overall projects but might not be part of a Six Sigma project team.

Who should take this course: Anyone looking to improve organizational operation, reduce errors, improve compliance and rise to a management position.

Requirements: Web-based or in-person exam from Council for Six Sigma Certification and achieve a minimum score of 70%.

3. ITIL 4 Foundation

Course details/course(s) offered: ITIL Foundation offers ITIL Specialist, ITIL Strategist, ITIL Leader and ITIL Master certifications.

Who should take this course: Any professionals working within an organization, or alongside an IT department, that has adopted the ITIL framework; professionals who want to understand ITIL better; non-IT workers who want to learn ITIL and anyone wishing to be certified in IT service management.

Requirements: 17 hours over three weeks of instruction.

4. Certified Business Analysis Professional (CBAP)

Course details/course(s) offered: The CBAP certification training course features 13 online lessons taken at your speed.

Who should take this course: Anyone looking for a career path with specialized knowledge of the technology industry.

Requirements: 7,500 hours of business analysis work experience in the last 10 years, 900 hours of which should be in four out of the six Business Analysis Body of Knowledge (BABOK) Guide Version 3 knowledge areas. You also need a minimum of 35 hours of professional development in the past four years and must provide two references.

5. Certified Information Technology Professional (CITP)

Course details/course(s) offered: The CITP training program offers 20 hours of continuing professional development, half of which are structured learning activities approved by the National Association of State Boards of Accountancy or a legally constituted state authority; up to half can be unstructured/nontraditional.

Who should take this course: Certified public accountants (CPAs) looking to bridge business and technology and looking for training and experience in IT assurance, risk, security and privacy, analytics and technology.

Requirements: CPA license in good standing and AICPA membership. You must have at least 1,000 hours of experience working on IT projects in the past five years and complete 75 hours of continuing professional development courses.

The CITP Exam is a four-hour computer-based exam composed of multiple-choice questions. The exam fee is $400 for AICPA members and $500 for non-members.

6. Certified Scrum Product Owner (CSPO)

Course details/course(s) offered: The CSPO is a two-day course that teaches students to guide their teams and build successful products at Agile speed, while creating customer satisfaction.

Who should take this course: Product owners looking to decide what an Agile team will create next to deliver more value to the customer.

Requirements: Four to eight hours per day over a two- to three-day period, depending on the certification, with a live online interactive course. Cost depends on course, ranging from around $299 to $1,800 as of December 2023.

7. Certified Management Accountant (CMA)

Course details/course(s) offered: The CMA exam comes in two parts, with 150 to 170 recommended hours of study per part. Study includes planning and budgeting, performance analysis and management, investment decisions and financial reporting.

Who should take this course: Accountants looking to learn the "why" behind financial figures. Unlike most certifications, CMA designation holds global recognition, making it valuable for accountants who want to work outside the U.S.

Requirements: 12 to 18 months to complete both parts, on average, with up to three years allowed to complete both parts. Additionally, there is a two-part test covering 12 competencies.

8. Team Leadership Skills Masterclass

Course details/course(s) offered: The Team Leadership Skills Masterclass includes 12 modules on varying aspects of team management and leadership, such as influencing team members and how to build and train a team.

Who should take this course: New and beginner managers looking to be a team builder and leader.

Requirements: 19 hours of on-demand video. Students should have basic experience as a manager, Internet access for the courses, and a willingness to put time into the course.

9. Operations Management: Operations and the Organization

Course details/course(s) offered: The course includes eight articles on the basics of operations management in manufacturing and service organizations, as well as a collection of downloadable lectures.

Who should take this course: Anyone looking to gain a working understanding of the operations functions in a service or manufacturing organization.

Requirements: 28 downloadable lectures running just over two hours.

10. Lean Business Process Management Change Skills

Course details/course(s) offered: The course helps professionals learn lean business processes to improve efficiency. Lean businesses are those that operate with maximum efficiency and minimal waste of effort.

Who should take this course: Any manager looking to reduce waste associated with a project.

Requirements: Five sections, 20 lectures, two hours and 25 minutes total length.

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Jobscan > Resume Formats

Resume Formats That Help Get You Job Interviews

Find out how to choose the best resume format to showcase your skills, experience, and achievements.

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A good resume format organizes your skills, experience, and achievements. It tells hiring managers what they need to know.

Having a good resume format is important for another reason. It helps applicant tracking systems (ATS) read and understand your resume.

ATS is a computer software that most companies use today to help them hire employees. One of the main jobs of ATS is to screen the hundreds of resumes that come in for every job opening.

If your resume isn’t formatted the right way, the ATS will have trouble reading it. This makes it far less likely that a hiring manager will see your resume.

Don’t worry! Choosing a resume format isn’t as hard as it sounds. This article will guide you through the process.

By the end of it, you’ll know which resume format is best for your situation.

The 3 basic resume formats

There are three basic resume formats to choose from. They are:

• Chronological – Lists your work history in order, starting with your most recent job first.
• Functional – Focuses on your skills and accomplishments instead of your work history.
• Hybrid – Places your skills and accomplishments at the top, before your work history.

It’s important to understand the pros and cons of each format. This allows you to choose the one that best suits your specific situation and career goals.

After choosing a format, consider using a resume template to help create your resume. A template is a pre-designed layout that provides a structured framework for presenting your skills and experience. All you have to do is fill in your information.

Jobscan has a variety of free resume templates you can use. Our templates come in all three resume formats and each one is ATS-friendly.

Chronological

The chronological resume format

Also known as the “reverse chronological” resume, this is the most common type of format. You’re most likely already familiar with it.

As the name suggests, this format lists your most recent job first. Then your second-most recent job, your third-most recent job, etc…

Why do hiring managers like the chronological resume?

Hiring managers often prefer the chronological resume format for several reasons:

• It’s easy to follow – Recruiters can scan through your resume. It’s easy for them to find the companies you’ve worked for and the positions you’ve held.
• It’s the most traditional – Hiring managers are very familiar with this format. It won’t confuse them.
• It shows your career growth – Your work history makes it easy for recruiters to see how your career is going.

Who should use the chronological resume format?

Because this resume format focuses on work experience, it’s often used by job seekers who:

Have a strong work history

This format is ideal for job seekers who have lots of relevant work experience. It allows recruiters to see your career trajectory at a glance. They can get a good sense of the breadth and depth of your expertise.

Work in traditional industries

Many traditional industries prefer the chronological format. These industries include finance, engineering, healthcare, and legal professions. These sectors generally place a strong emphasis on a candidate’s work history.

Have a stable career path

The chronological resume is good at showing steady career growth within an industry. Hiring managers like to see this because it shows commitment.

How to set up a chronological resume

The reverse chronological resume contains the following sections, from top to bottom:

• Contact Information : Begin your resume with your name, phone number, and email address. You can also include a professional website or LinkedIn profile (if applicable).
• Resume Summary : This is a short statement about your goals, qualifications, and experience. It should provide a snapshot of your professional profile.
• Work Experience : This is the heart of the chronological resume. List your jobs in reverse chronological order, starting with your most recent position. Include the company name, job title, and dates of employment. Add a brief description of your responsibilities and accomplishments for each role.
• Education : This section should also be in reverse chronological order. List degrees earned, school names, and graduation dates. You may also want to list academic honors or certifications relevant to your field.
• Skills : This section allows you to highlight relevant skills. Include both hard and soft skills.
• Additional Sections : Depending on your background, you may choose to include more sections. These could include volunteer work, hobbies, publications, or foreign languages.

You don’t have to create your resume from scratch. You can use a resume template. This is a pre-designed layout that includes all the sections listed above. All you have to do is fill in your information.

Jobscan has free resume templates . Each one is ATS-friendly and can be easily customized to suit your needs.

Pros and cons of the chronological resume format

• Draws attention to employment gaps – Shows if you’ve had periods of unemployment or job breaks.
• Not ideal for career changers – Does not highlight your transferable skills. These are important if you are making a significant career change.
• Less focus on skills – Does not immediately highlight your specific skills. These are listed later in a separate skills section.
• Emphasizes career progression – Highlights promotions, increased responsibilities, and relevant experience.
• Preferred by recruiters – This makes it easy for them to assess your work history.
• Shows career stability – A stable career shows commitment to a job or industry.
• ATS-friendly – Applicant tracking systems are familiar with this format. They should have no problem reading and understanding your information.

Functional resume format

This is also known as the skills-based resume format. It’s quite different from the chronological resume format.

The chronological format focuses on your work history. The functional format focuses on your skills and achievements. It minimizes your work experience.

This has several advantages:

• Focusing on your skills helps recruiters see if you can do the job.
• This format downplays negatives like employment gaps, career changes, and limited work experience. Instead, it focuses on positives, such as your transferable skills.
• This format also focuses on achievements that are relevant to the job you’re applying to. This makes it easier for recruiters to assess your capabilities.

Why do hiring managers like the functional format?

Actually, hiring managers don’t like the functional resume format!

This is because the lack of work experience makes it hard for them to understand your career. The functional format can also hide periods of unemployment. Hiring managers prefer transparency.

Another big reason why you shouldn’t use the functional resume format is that it’s not ATS-friendly.

ATS scan resumes for specific keywords, job titles, and dates. They use this information to assess an applicant’s qualifications for a specific job.

But functional resumes don’t focus on job titles and dates. So the ATS might have trouble reading and understanding them. As a result, functional resumes may not receive high rankings from an ATS.

Who should use the functional resume format?

While we don’t recommend using a functional resume, it can help certain job seekers. Especially those who:

Have transferable skills

Are you considering a career change? The functional format might be for you. It emphasizes your transferable skills that are relevant to the desired role.

Transferable skills are abilities that you can use in any job in any field or industry. They include things like communication, problem-solving, leadership, time management, organization, and adaptability.

Have limited work experience

The functional resume is for recent graduates or people with limited work experience. This is because it highlights things like your school achievements, hobbies, and volunteering.

Have employment gaps

The functional format downplays gaps in your work history. It redirects the focus of hiring managers toward your skills.

How to set up a functional resume

When creating a functional resume, follow this structure:

• Contact Information: This is the same regardless of which resume format you choose. Include your name, phone number, email address, and location.
• Resume Summary: The resume summary provides a concise snapshot of your qualifications. It should touch upon your unique skills, expertise, and accomplishments. The goal is to attract the reader’s interest.
• Skills Section : This is the heart of your functional (or skills-based) resume. This section should include a combination of hard skills (technical abilities specific to the job) and soft skills (transferable skills like communication , leadership , problem-solving , etc.).
• Use bullet points when creating your skills section. List your most relevant skills first. Whenever possible, try to include achievements that display relevant skills.
• Work Experience: Whatever work experience you have should come after your skills section. Don’t list detailed job descriptions. Instead, focus on the accomplishments, projects, and experiences that show your skills.
• Education : Include information about your educational background. This includes degrees earned, institution names, and graduation dates. Also include relevant coursework, certifications , or academic achievements.

If you don’t want to build your functional resume from scratch, try Jobscan’s free resume templates . They’re easy to customize and each one is ATS-friendly.

Pros and cons of the functional resume format

• Lack of detailed work history – Employers often want to see your work experience to see if you can do the job.
• No career timeline – Recruiters may find it hard to grasp the chronology of your work experience. This is because the focus is on your skills.
• Less suitable for established industries – Some industries focus more on work history.
• Highlights skills and achievements – This shows employers that you have what it takes to do the job.
• Good for career changers – This format focuses on your transferable skills. These give recruiters a good idea of your potential.
• Hides employment gaps – This format can lessen concerns about gaps in your work history.

Hybrid resume format

The hybrid resume format is becoming more popular. It combines the best aspects of the chronological and functional resume formats.

That’s why it’s called a hybrid .

The hybrid resume emphasizes both skills and work history. It features a dedicated skills section at the top of the resume. Below that is a chronological work experience section.

This format is especially helpful when you have lots of work experience but also want to show off your skills and accomplishments.

Why do hiring managers like the hybrid format?

Hiring managers appreciate the hybrid resume format for several reasons:

• It strikes a balance – Recruiters can see your skills and your work experience.
• It focuses on key skills – Sometimes recruiters want to make sure you have the skills to do the job. This resume format tells them immediately.
• It shows career progression – The hybrid resume provides a clear overview of your career path.

Who should use the hybrid resume format?

Anyone can use the hybrid resume format to great advantage. It’s especially suited to job seekers who:

Have a diverse skill set

You might have the perfect skills for the job. But your work experience is a little weak. This format allows you to feature your skills while downplaying your work experience.

Want to emphasize achievements

The hybrid format allows you to showcase achievements as well as skills at the top of your resume.

Are changing careers

The hybrid is good if you are transitioning to a new field. It focuses more on your transferable skills and slightly less on your work history.

How to set up a hybrid resume

When creating a hybrid resume, follow this structure:

• Contact Information : Begin with your name, contact details, phone number, and email address. You can also include your professional website or LinkedIn profile (if applicable).
• Resume Summary: Try to distill your entire resume into a short, easy-to-read blurb. Summaries can help career changers who need a place to explain a shift in career trajectory.
• Skills Section : Use bullet points to list your skills and achievements. Include both hard skills and soft skills.
• Work Experience: List your jobs in reverse chronological order. Start with your most recent or current position. Include the company name, job title, and dates of employment. Also, include a brief description of your responsibilities and accomplishments for each role.
• Education : List your education as you would on a chronological resume. Include degrees earned, school names, and graduation dates. You may also want to list academic honors or certifications relevant to your field.

If you don’t want to build your hybrid resume from scratch, try Jobscan’s free resume templates . They’re easy to customize and each one is ATS-friendly.

Pros and cons of the hybrid resume format

• Can result in a longer resume – The hybrid format may result in a longer resume. This is due to the inclusion of both a skills section and a detailed work history. But this shouldn’t be a problem as long as your resume isn’t more than two pages.
• Requires more thought – It can be hard to achieve the right balance between skills and work history. It requires thoughtful consideration and planning.
• Highlights your skills – By showing your skills first, this format captures the attention of hiring managers who are looking for them.
• Showcases your career progression – This format includes a chronological work experience section. This gives employers a good sense of your professional background and experience.
• Adaptable – The hybrid resume is flexible and easy to customize for specific jobs.
• ATS-friendly – ATS should have no problem reading this type of resume format.

If you’re still not sure which format to use for your resume, follow this flowchart to help you decide based on your situation.

How to format your resume so an ATS can read it

It’s important to choose the right resume format. But it’s also important to optimize your resume layout and content for an ATS.

If your resume is not optimized for an ATS, it’s less likely to make it into the hands of a hiring manager. Even if you have relevant skills and experience.

Here are some tips for creating a resume that will get past the initial screening of an ATS.

• Use standard fonts – Stick to common fonts like Arial, Calibri, or Times New Roman. Avoid fancy or decorative fonts. The ATS may not recognize them.
• Keep it simple – Avoid excessive formattings, such as tables, images, or graphics, as they may confuse the ATS.
• Use simple headings – Use headings like “Work Experience,” “Education,” and “Skills”. The ATS can read these without a problem.
• Use plain text – Stick to basic formatting like bullet points and simple indentation. Avoid using headers or footers, text boxes, columns, or special characters.
• Use a font size that is easy to read – The recommended font size is 11-12 pt for regular text and 14-16 pt for section titles.
• Use the right margin – Make sure that the margins on all sides of your resume are 1 inch so that it doesn’t look too crowded.
• Include relevant keywords – Read the job description and pick out prominent keywords. Incorporate these keywords throughout your resume. This helps the ATS recognize your qualifications. It will then rank your resume higher in the search results.
• Use standard file formats – Save your resume as a .docx or .pdf file. These formats are widely compatible with most ATS systems.
• Avoid abbreviations and acronyms – Spell out acronyms and avoid excessive abbreviations. The ATS may not recognize uncommon abbreviations.
• Keep the file name simple – When saving your resume, use a simple file name. You could use the word “resume” for example. This makes it easier for the ATS and hiring managers to identify and organize your file.

Pro Tip : Use Jobscan’s free resume templates to start building your resume. All our templates are ATS-friendly and easy to customize.

5 tips for writing a resume that will get you interviews

Here are some additional tips that will help you create an effective resume:

Tailor each resume to the job you are applying for

Don’t make the mistake of sending out the exact same resume with every application. Yes, it’s easy. It’s also ineffective.

Instead, read the job description to find out which skills and qualifications are most important. Then try to include those skills on your resume.

When you use the same language on your resume that’s found in the job description, you increase your chances of getting an interview.

Highlight achievements as well as responsibilities

While it’s important to list your job responsibilities on your resume, you also want to highlight accomplishments .

Responsibilities are what you did. Accomplishments are how well you did it.

For example, if you increased sales or reduced costs, be sure to mention these accomplishments.

Use action verbs

Action verbs paint a clearer picture of your qualifications. They increase the overall impact of your resume.

Instead of simply stating that you were “responsible for” a certain task or project, explain how you took charge and made it happen.

For example, you could say that you “spearheaded a new initiative” or “coordinated a complex team effort.”

Use numbers

Try to use numbers whenever possible. Numbers show the true scope of your accomplishments to hiring managers.

Instead of saying that you “Created marketing campaigns” you could say that you “Created 10 successful marketing campaigns that generated a 20% increase in leads.”

Use active voice, not passive

Always try to use active voice instead of passive voice when writing your resume. Active voice is more direct, concise, and easier to read.

In active voice, the subject of the sentence is doing the verb. In passive voice, the subject is being acted upon by the verb.

If you’re not sure whether your resume is using active or passive voice, try running it through the Hemingway editor . It’s free and will tell you if you’re using passive voice.

Additional resume resources

Selecting the right resume format is the first step to creating an impactful resume. To learn more about how to create a resume that will stand out, check out these additional resources:

• How to Write a Resume That Recruiters Will Really Love – This step-by-step resume guide will teach you how to write a resume that stands out.
• How to Add Work Experience to Your Resume – Learn how to create a work experience section that will grab the attention of hiring managers.
• 8 Things You Need to Know About Applicant Tracking Systems (ATS) – Here’s everything you need to know about ATS. What they are, how they work, and especially how you can “beat” them!
• How to Write a Strong Resume Skills Section – Here are the top resume skills employers are looking for. Learn how to list them on your resume.
• Hard Skills vs. Soft Skills – Learn the difference between hard and soft skills and why you need both on your resume.
• Free Professional Resume Templates – These ATS-friendly resume templates feature sleek, minimalist designs.

FAQs about resume formats

What does ats-friendly resume format mean.

An ATS-friendly resume format is one that can be read by Applicant Tracking Systems (ATS). Employers use these systems to manage and filter large volumes of resumes.

When you use an ATS-friendly format , it increases the chances that a hiring manager will find your resume.

Is a resume format the same as a resume template?

No, they are two different things.

Resume format refers to the structure and organization of the content in a resume. A resume template refers to a pre-designed layout you can use to create a resume.

Is there a separate student resume format?

There isn’t a specific “student resume format” per se. Students generally use the same resume formats as other job seekers. But they may emphasize different sections or information.

A student’s resume highlights coursework, internships, part-time jobs, extracurricular activities, and academic achievements.

What is the best resume format for 2023?

The best resume format for you depends on your specific circumstances. This includes your work experience, career goals, and the industry you’re targeting.

Having said that, we like the hybrid resume format .

Employers are looking for job candidates who have the right skills. And the hybrid resume features skills right at the top of the resume. Employers also want to see a work experience section on a resume. The hybrid has that as well.

This powerful combination of skills and experiences makes the hybrid resume our top choice for 2023 and beyond.

Free Professional Resume Templates

Jobscan’s free Microsoft Word compatible resume templates feature sleek, minimalist designs and are formatted for the applicant tracking systems that virtually all major companies use.

Explore more resume resources

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What are the benefits of a professionally written resume .

When you work with a resume writing service, you’re investing in a quicker job search and a more fruitful and satisfying career. To have job search success, your resume has to appeal to both the  resume scanning software and the hiring manager — or else you risk getting lost in the resume black hole where your job application is dismissed without consideration because of your resume .

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The resume process begins with us getting to know you and learning about your history and career goals. Once we’ve learned more about you, we’ll match you with a writer knowledgeable about your industry.

The resume process is simple! First, submit your existing resume or provide your career details. You’ll fill out an intake survey to provide your writer with accurate elements for your document. Then you’ll collaborate with a professional writer to craft a tailored resume . Finally, you’ll review and refine the draft to ensure it aligns with your career goals. Leaving you with a polished resume that showcases your strengths and maximizes your job search potential!

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We’re so confident in the skills of our experts that we offer a 60-day guarantee: If you don’t get twice the interviews after your initial resume rewrite, we’ll perform another rewrite for free. 

What if I’m applying for a government or an academic job?

Government and academic positions often have needs that go above and beyond the usual resume. If you need a  federal resume  or an  academic CV , we offer special services dedicated to fulfilling your needs.

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