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What are analytical skills? Examples and how to level up

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What are analytical skills?

Why are analytical skills important, 9 analytical skills examples, how to improve analytical skills, how to show analytical skills in a job application, the benefits of an analytical mind.

With market forecasts, performance metrics, and KPIs, work throws a lot of information at you. 

If you want to stay ahead of the curve, not only do you have to make sense of the data that comes your way — you need to put it to good use. And that requires analytical skills.

You likely use analytical thinking skills every day without realizing it, like when you solve complex problems or prioritize tasks . But understanding the meaning of analysis skills in a job description, why you should include them in your professional development plan, and what makes them vital to every position can help advance your career.

Analytical skills, or analysis skills, are the ones you use to research and interpret information. Although you might associate them with data analysis, they help you think critically about an issue, make decisions , and solve problems in any context. That means anytime you’re brainstorming for a solution or reviewing a project that didn’t go smoothly, you’re analyzing information to find a conclusion. With so many applications, they’re relevant for nearly every job, making them a must-have on your resume.

Analytical skills help you think objectively about information and come to informed conclusions. Positions that consider these skills the most essential qualification grew by 92% between 1980 and 2018 , which shows just how in-demand they are. And according to Statista, global data creation will grow to more than 180 zettabytes by 2025 — a number with 21 zeros. That data informs every industry, from tech to marketing.

Even if you don’t interact with statistics and data on the job, you still need analytical skills to be successful. They’re incredibly valuable because:

  • They’re transferable: You can use analysis skills in a variety of professional contexts and in different areas of your life, like making major decisions as a family or setting better long-term personal goals.
  • They build agility: Whether you’re starting a new position or experiencing a workplace shift, analysis helps you understand and adapt quickly to changing conditions. 
  • They foster innovation: Analytical skills can help you troubleshoot processes or operational improvements that increase productivity and profitability.
  • They make you an attractive candidate: Companies are always looking for future leaders who can build company value. Developing a strong analytical skill set shows potential employers that you’re an intelligent, growth-oriented candidate.

If the thought of evaluating data feels unintuitive, or if math and statistics aren’t your strong suits, don’t stress. Many examples of analytical thinking skills don’t involve numbers. You can build your logic and analysis abilities through a variety of capacities, such as:

1. Brainstorming

Using the information in front of you to generate new ideas is a valuable transferable skill that helps you innovate at work . Developing your brainstorming techniques leads to better collaboration and organizational growth, whether you’re thinking of team bonding activities or troubleshooting a project roadblock. Related skills include benchmarking, diagnosis, and judgment to adequately assess situations and find solutions.

2. Communication

Becoming proficient at analysis is one thing, but you should also know how to communicate your findings to your audience — especially if they don’t have the same context or experience as you. Strong communication skills like public speaking , active listening , and storytelling can help you strategize the best ways to get the message out and collaborate with your team . And thinking critically about how to approach difficult conversations or persuade someone to see your point relies on these skills. 

3. Creativity

You might not associate analysis with your creativity skills, but if you want to find an innovative approach to an age-old problem, you’ll need to combine data with creative thinking . This can help you establish effective metrics, spot trends others miss, and see why the most obvious answer to a problem isn’t always the best. Skills that can help you to think outside the box include strategic planning, collaboration, and integration.

desk-with-different-work-elements-analytical-skills

4. Critical thinking

Processing information and determining what’s valuable requires critical thinking skills . They help you avoid the cognitive biases that prevent innovation and growth, allowing you to see things as they really are and understand their relevance. Essential skills to turn yourself into a critical thinker are comparative analysis, business intelligence, and inference.

5. Data analytics

When it comes to large volumes of information, a skilled analytical thinker can sort the beneficial from the irrelevant. Data skills give you the tools to identify trends and patterns and visualize outcomes before they impact an organization or project’s performance. Some of the most common skills you can develop are prescriptive analysis and return on investment (ROI) analysis.

6. Forecasting

Predicting future business, market, and cultural trends better positions your organization to take advantage of new opportunities or prepare for downturns. Business forecasting requires a mix of research skills and predictive abilities, like statistical analysis and data visualization, and the ability to present your findings clearly.

7. Logical reasoning

Becoming a logical thinker means learning to observe and analyze situations to draw rational and objective conclusions. With logic, you can evaluate available facts, identify patterns or correlations, and use them to improve decision-making outcomes. If you’re looking to improve in this area, consider developing inductive and deductive reasoning skills.

8. Problem-solving

Problem-solving appears in all facets of your life — not just work. Effectively finding solutions to any issue takes analysis and logic, and you also need to take initiative with clear action plans . To improve your problem-solving skills , invest in developing visualization , collaboration, and goal-setting skills.

9. Research

Knowing how to locate information is just as valuable as understanding what to do with it. With research skills, you’ll recognize and collect data relevant to the problem you’re trying to solve or the initiative you’re trying to start. You can improve these skills by learning about data collection techniques, accuracy evaluation, and metrics.

handing-over-papers-analytical-skills

You don’t need to earn a degree in data science to develop these skills. All it takes is time, practice, and commitment. Everything from work experience to hobbies can help you learn new things and make progress. Try a few of these ideas and stick with the ones you enjoy:

1. Document your skill set

The next time you encounter a problem and need to find solutions, take time to assess your process. Ask yourself:

  • What facts are you considering?
  • Do you ask for help or research on your own? What are your sources of advice?
  • What does your brainstorming process look like?
  • How do you make and execute a final decision?
  • Do you reflect on the outcomes of your choices to identify lessons and opportunities for improvement?
  • Are there any mistakes you find yourself making repeatedly?
  • What problems do you constantly solve easily? 

These questions can give insight into your analytical strengths and weaknesses and point you toward opportunities for growth.

2. Take courses

Many online and in-person courses can expand your logical thinking and analysis skills. They don’t necessarily have to involve information sciences. Just choose something that trains your brain and fills in your skills gaps . 

Consider studying philosophy to learn how to develop your arguments or public speaking to better communicate the results of your research. You could also work on your hard skills with tools like Microsoft Excel and learn how to crunch numbers effectively. Whatever you choose, you can explore different online courses or certification programs to upskill. 

3. Analyze everything

Spend time consciously and critically evaluating everything — your surroundings, work processes, and even the way you interact with others. Integrating analysis into your day-to-day helps you practice. The analytical part of your brain is like a muscle, and the more you use it, the stronger it’ll become. 

After reading a book, listening to a podcast, or watching a movie, take some time to analyze what you watched. What were the messages? What did you learn? How was it delivered? Taking this approach to media will help you apply it to other scenarios in your life. 

If you’re giving a presentation at work or helping your team upskill , use the opportunity to flex the analytical side of your brain. For effective teaching, you’ll need to process and analyze the topic thoroughly, which requires skills like logic and communication. You also have to analyze others’ learning styles and adjust your teachings to match them. 

5. Play games

Spend your commute or weekends working on your skills in a way you enjoy. Try doing logic games like Sudoku and crossword puzzles during work breaks to foster critical thinking. And you can also integrate analytical skills into your existing hobbies. According to researcher Rakesh Ghildiyal, even team sports like soccer or hockey will stretch your capacity for analysis and strategic thinking . 

6. Ask questions

According to a study in Tr ends in Cognitive Sciences, being curious improves cognitive function , helping you develop problem-solving skills, retention, and memory. Start speaking up in meetings and questioning the why and how of different decisions around you. You’ll think more critically and even help your team find breakthrough solutions they otherwise wouldn’t.

7.Seek advice

If you’re unsure what analytical skills you need to develop, try asking your manager or colleagues for feedback . Their outside perspective offers insight you might not find within, like patterns in. And if you’re looking for more consistent guidance, talking to a coach can help you spot weaknesses and set goals for the long term.

8. Pursue opportunities

Speak to your manager about participating in special projects that could help you develop and flex your skills. If you’d like to learn about SEO or market research, ask to shadow someone in the ecommerce or marketing departments. If you’re interested in business forecasting, talk to the data analysis team. Taking initiative demonstrates a desire to learn and shows leadership that you’re eager to grow. 

group-of-analytic-papers-analytical-skills

Shining a spotlight on your analytical skills can help you at any stage of your job search. But since they take many forms, it’s best to be specific and show potential employers exactly why and how they make you a better candidate. Here are a few ways you can showcase them to the fullest:

1. In your cover letter

Your cover letter crafts a narrative around your skills and work experience. Use it to tell a story about how you put your analytical skills to use to solve a problem or improve workflow. Make sure to include concrete details to explain your thought process and solution — just keep it concise. Relate it back to the job description to show the hiring manager or recruiter you have the qualifications necessary to succeed.

2. On your resume

Depending on the type of resume you’re writing, there are many opportunities to convey your analytical skills to a potential employer. You could include them in sections like: 

  • Professional summary: If you decide to include a summary, describe yourself as an analytical person or a problem-solver, whichever relates best to the job posting. 
  • Work experience: Describe all the ways your skill for analysis has helped you perform or go above and beyond your responsibilities. Be sure to include specific details about challenges and outcomes related to the role you’re applying for to show how you use those skills. 
  • Skills section: If your resume has a skill-specific section, itemize the analytical abilities you’ve developed over your career. These can include hard analytical skills like predictive modeling as well as interpersonal skills like communication.

3. During a job interview

As part of your interview preparation , list your professional accomplishments and the skills that helped along the way, such as problem-solving, data literacy, or strategic thinking. Then, pull them together into confident answers to common interview questions using the STAR method to give the interviewer a holistic picture of your skill set.

Developing analytical skills isn’t only helpful in the workplace. It’s essential to life. You’ll use them daily whenever you read the news, make a major purchase, or interact with others. Learning to critically evaluate information can benefit your relationships and help you feel more confident in your decisions, whether you’re weighing your personal budget or making a big career change .

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Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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Analytical thinking: what it is and why it matters more than ever

January 30, 2024

is problem solving the same as analytical skills

Welcome back to our high-impact workplace skills series. We really enjoyed the conversations happening in the comments section of last week’s top skills of 2023 issue, so be sure to check those out for perspectives and insights from fellow members of our Career Chat community.

One comment that’s been on our mind came from Kendra Vivian Lewis , who asked some thoughtful questions about the comparative importance of workplace and technical skills and if there’s a way to forecast which skills will be important in the coming years. This week’s topic—analytical thinking, the number one skill on the list—is a great example as we explore both questions. Be sure to read to the end to discover a special offer that we’re running on Coursera Plus subscriptions through September 21.

What it means to think analytically

Analytical thinking involves using data to understand problems, identify potential solutions, and suggest the solution that’s most likely to have the desired impact. It’s similar to critical thinking skills , which are the skills you use to interpret information and make decisions.

In order to succeed as a strong analytical thinker, you also need to have strong technical skills in your field. Remember: technical skills describe the things you do, while workplace skills describe how you do them. So your workplace skills, used effectively, enhance your technical skills. That’s why we consider them to be high-impact—they stand to make your work more impactful than it would have been had you only used your technical skills.

To illustrate, suppose you just started a job as a data analyst for a think tank focused on climate change, and you’ve been tasked with raising community engagement in future climate action efforts.

You might start with your technical data analysis skills as you gather data from a few sources. Then, you’ll use your analytical thinking skills to determine the validity of each data source. Perhaps you’ll discard one source when you learn the research was funded by a firm with a financial stake in fossil fuel consumption. Your technical skills lead again as you clean data, and then you’ll return to your analytical thinking skills to analyze and interpret your findings, ultimately leading to your recommendation to start a transparency campaign to display water and energy use in the community.

Tell us in the comments: How do you use your analytical skills alongside your technical skills in your day-to-day work?

Why analytical skills top the list

To develop the skills list, the World Economic Forum surveyed 800+ global employers on their views of skills and jobs over the next five years, so this list is forward-looking. According to the Future of Jobs Report , employers believe analytical thinking skills will grow in importance by 72 percent in this timeframe.

The reason employers are keen to hire employees with strong analytical thinking skills is informed by trends in automation and technological advancements. While technical data analysis becomes easier with automation, reasoning and decision-making automation is advancing at a much slower pace—meaning employers anticipate that, within the next five years, we’ll have a wealth of data at our fingertips and too few people to interpret what that data means.

Where to begin

For a crash course in critical thinking, try the University of California, Davis’s Critical Thinking Skills for the Professional course. You can finish this beginner-level course in about 7 hours.

For a more comprehensive exploration into analytical thinking , try Duke University’s Introduction to Logic and Critical Thinking Specialization . Over four courses, you’ll learn how to effectively argue and reason using logic.

For a technical process to guide your analytical thinking, try Google’s Data Analytics Professional Certificate . Ground your analytical thinking skills in technical know-how in this eight-course series.

Interested in multiple programs? Don’t miss this special offer!

Through September 21, we’re offering $100 off annual Coursera Plus subscriptions for new subscribers. With this offer, you’ll pay less than $25 per month for one year of access to 6,100 courses, Specializations, and Professional Certificates with flexibility to start new courses and move between programs at your pace.

This offer is a great choice if you are frequently tempted to enroll in multiple courses at once or plan to complete a Specialization or Professional Certificate within the next year. If that sounds like you, take a closer look at the offer and the Coursera Plus course catalog.

That’s all for this week! Join us next week to talk about motivation and self-awareness skills.

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How to develop and demonstrate your problem-solving skills

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We all solve problems on a daily basis, in academic situations, at work and in our day-to-day lives.  Some of the problems that are typically faced by students include: 

  • Putting together an argument for an essay
  • Dealing with an awkward customer when working part-time in a shop or restaurant
  • Thinking about how you are going to manage your budget to keep you going until the end of term
  • Working out why your printer won’t respond
  • Developing a strategy to reach the next level of a computer game.

Any job will also bring problems to be faced. It is important to show to a recruiter that you have the right skills to resolve these problems, and the personal resilience to handle the challenges and pressure they may bring. You need to be able to: 

  • Evaluate information or situations
  • Break them down into their key components
  • Consider various ways of approaching and resolving them
  • Decide on the most appropriate of these ways

Solving these problems involves both analytical and creative skills . Which particular skills are needed will vary, depending on the problem and your role in the organisation, but the following skills are key to problem-solving:

is problem solving the same as analytical skills

  • Lateral Thinking
  • Logical Reasoning
  • Persistence 

Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A l ogical and methodical approach is best in some circumstances: for example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature.  In other situations, using creativity or l ateral thinking will be necessary to come up with ideas for resolving the problem and find fresh approaches  Not everyone has these two types of skills in equal measure: for this reason, team working is often a key component in problem-solving. Further skills, such as communication, persuasion and negotiation , are important in finding solutions to problems involving people.

is problem solving the same as analytical skills

Whatever issue you are faced with, some steps are fundamental: 

  • I dentify the problem
  • D efine the problem
  • E xamine the options
  • A ct on a plan
  • L ook at the consequences

This is the IDEAL model of problem-solving.  The final stage is to put the solution you have decided on into practice and check the results. 

Any workplace, project or task will have challenges or obstacles which need to be overcome. If an organisation employs people who are adept at solving problems at all levels, it reduces the need for complex chains of command or lessens demand on managers' time. In short, it will help save time and therefore money.  Analytical skills are perhaps becoming increasingly important; we are all bombarded with huge amounts of information every day. Being able to quickly yet comprehensively identify and evaluate the most important or relevant information for the organisation or your specific job role will be an increasingly useful skill. 

  • Leisure activities (e.g. chess, logic games, computing).
  • Overcoming obstacles to achieve an ambition or goal.
  • Working in a customer environment and resolving complaints, particularly in situations where there is no protocol.
  • Research (e.g. for essays or projects, or within the workplace).
  • Particular achievements in the workplace (e.g. devising new working practices to improve efficiency, information systems development, diagnosing and rectifying faults or issues).
  • Creative solutions to coursework problems.
  • Identifying appropriate source material for assignments. 

A large cosmetics company had a problem in that some of the soap boxes coming off the production lines were empty. The problem was quickly isolated to the assembly line, which transported the packaged boxes of soap to the delivery department: some soap boxes went through the assembly line empty. The management asked its engineers to solve the problem. They spent much time and money in designing a machine with high-resolution monitors manned by staff; to scan all the boxes on the line to make sure they weren't empty.  A workman hearing about this, came up with another solution. He got a powerful industrial fan and pointed it at the assembly line. As each soap box passed the fan, the empty boxes were blown off the line. Moral: the simplest solution is usually the best!

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Problem Solving, Critical Thinking, and Analytical Reasoning Skills Sought by Employers

In this section:

Problem Solving

  • Critical Thinking

Analytical Reasoning

View the content on this page in a Word document.

Critical thinking, analytical reasoning, and problem-solving skills are required to perform well on tasks expected by employers. 1 Having good problem-solving and critical thinking skills can make a major difference in a person’s career. 2

Every day, from an entry-level employee to the Chairman of the Board, problems need to be resolved. Whether solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the challenges faced may be simple/complex or easy/difficult.

A fundamental component of every manager's role is solving problems. So, helping students become a confident problem solver is critical to their success; and confidence comes from possessing an efficient and practiced problem-solving process.

Employers want employees with well-founded skills in these areas, so they ask four questions when assessing a job candidate 3 :

  • Evaluation of information: How well does the applicant assess the quality and relevance of information?
  • Analysis and Synthesis of information: How well does the applicant analyze and synthesize data and information?
  • Drawing conclusions: How well does the applicant form a conclusion from their analysis?
  • Acknowledging alternative explanations/viewpoints: How well does the applicant consider other options and acknowledge that their answer is not the only perspective?

When an employer says they want employees who are good at solving complex problems, they are saying they want employees possessing the following skills:

  • Analytical Thinking — A person who can use logic and critical thinking to analyze a situation.
  • Critical Thinking – A person who makes reasoned judgments that are logical and well thought out.
  • Initiative — A person who will step up and take action without being asked. A person who looks for opportunities to make a difference.
  • Creativity — A person who is an original thinker and have the ability to go beyond traditional approaches.
  • Resourcefulness — A person who will adapt to new/difficult situations and devise ways to overcome obstacles.
  • Determination — A person who is persistent and does not give up easily.
  • Results-Oriented — A person whose focus is on getting the problem solved.

Two of the major components of problem-solving skills are critical thinking and analytical reasoning.  These two skills are at the top of skills required of applicants by employers.

- Return to top of page -

Critical Thinking 4

“Mentions of critical thinking in job postings have doubled since 2009, according to an analysis by career-search site Indeed.com.” 5 Making logical and reasoned judgments that are well thought out is at the core of critical thinking. Using critical thinking an individual will not automatically accept information or conclusions drawn from to be factual, valid, true, applicable or correct. “When students are taught how to use critical thinking to tap into their creativity to solve problems, they are more successful than other students when they enter management-training programs in large corporations.” 6

A strong applicant should question and want to make evidence-based decisions. Employers want employees who say things such as: “Is that a fact or just an opinion? Is this conclusion based on data or gut feel?” and “If you had additional data could there be alternative possibilities?” Employers seek employees who possess the skills and abilities to conceptualize, apply, analyze, synthesize, and evaluate information to reach an answer or conclusion.

Employers require critical thinking in employees because it increases the probability of a positive business outcome. Employers want employees whose thinking is intentional, purposeful, reasoned, and goal directed.

Recruiters say they want applicants with problem-solving and critical thinking skills. They “encourage applicants to prepare stories to illustrate their critical-thinking prowess, detailing, for example, the steps a club president took to improve attendance at weekly meetings.” 7

Employers want students to possess analytical reasoning/thinking skills — meaning they want to hire someone who is good at breaking down problems into smaller parts to find solutions. “The adjective, analytical, and the related verb analyze can both be traced back to the Greek verb, analyein — ‘to break up, to loosen.’ If a student is analytical, you are good at taking a problem or task and breaking it down into smaller elements in order to solve the problem or complete the task.” 9

Analytical reasoning connotes a person's general aptitude to arrive at a logical conclusion or solution to given problems. Just as with critical thinking, analytical thinking critically examines the different parts or details of something to fully understand or explain it. Analytical thinking often requires the person to use “cause and effect, similarities and differences, trends, associations between things, inter-relationships between the parts, the sequence of events, ways to solve complex problems, steps within a process, diagraming what is happening.” 10

Analytical reasoning is the ability to look at information and discern patterns within it. “The pattern could be the structure the author of the information uses to structure an argument, or trends in a large data set. By learning methods of recognizing these patterns, individuals can pull more information out of a text or data set than someone who is not using analytical reasoning to identify deeper patterns.” 11

Employers want employees to have the aptitude to apply analytical reasoning to problems faced by the business. For instance, “a quantitative analyst can break down data into patterns to discern information, such as if a decrease in sales is part of a seasonal pattern of ups and downs or part of a greater downward trend that a business should be worried about. By learning to recognize these patterns in both numbers and written arguments, an individual gains insights into the information that someone who simply takes the information at face value will miss.” 12

Managers with excellent analytical reasoning abilities are considered good at, “evaluating problems, analyzing them from more than one angle and finding a solution that works best in the given circumstances”. 13 Businesses want managers who can apply analytical reasoning skills to meet challenges and keep a business functioning smoothly

A person with good analytical reasoning and pattern recognition skills can see trends in a problem much easier than anyone else.

is problem solving the same as analytical skills

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What is analytical problem solving.

is problem solving the same as analytical skills

There are some very common misconceptions and myths about analytical problem solving. Most candidates simply skim over this phrase on consulting profiles without thinking about the meaning. This post will tell you what management consulting firms like McKinsey , Bain and BCG mean by analytical problem solving.

You would be surprised at how many people believe that analytical thinking is something that comes instinctively, letting you do data analysis and pinpoint relevant information to get the key takeaways from complex problems. The truth is, these analytical skills are, more often than not, hard skills that you acquire through years of problem solving and critical thinking. They’re problem-solving skills that help you go from coming up with easy solutions to coming up with creative solutions that go the extra mile.

This is important advice so it is worth reading carefully – we’ll also go over some analytical and problem solving skills examples to help you understand better.

What is analytical problem solving

To be an analytical thinker does not mean you must have a degree in science, engineering, finance, economics or any other quantitative subject. While some subjects, like those listed, imply you could be analytical in your thinking, not having quantitative background does not mean you cannot think analytically. Thousands of candidates with quantitative backgrounds fail to get offers from McKinsey, Bain and BCG every year. Therefore, having a quantitative background can be an advantage, but it does not guarantee analytical problem solving ability.

Being analytical refers to the way you think and not to the problem you solve. This is a very important statement. Lawyers, social scientists, linguists and historians can all be extremely analytical in their thinking. Yet, they are not solving quantitative problems. So the problem is not what determines if you are analytical, it is the way you solve the problem.

Good analyses are grounded in hypotheses. Can you develop hypotheses? It always surprises us how many people do not know what is a hypothesis. A hypothesis is not the problem. It is not a fact. It is not an opinion. It is a statement which captures the observed phenomenon as well as the likely cause of the phenomenon. Both must be present for it to be a hypothesis. A surprising number of candidates do not understand this.

Are you able to reason using only the facts provided? Analytical thinkers are not unemotional. No one is unemotional. However, analytical thinkers are able to separate their emotion from the situation and use the data provided to arrive at a conclusion. Analytical problem solving means reasoning using facts and logic. Past experience or opinions which cannot be substantiated are ignored.

Can you assemble data and facts to develop an argument or line of reasoning? Analytical thinkers can take pieces of information, compare them and decide what the information is saying. They can assemble the information to produce new insight into the problem rather than simply restating the information.

Analytical thinkers do not blurt out answers. Assuming your answer is even correct, the fact that you knew the answer means you did not need to analyse the facts. Therefore, your analytical problem solving skill could not be tested.

Logic has nothing to do with numbers. There is a misconception that if your reasoning lacks numbers then it must be incorrect. That is ridiculous. In many consulting case interviews, you will need to reason based on logical arguments and with very little numbers. Your line of reasoning is more important than your final answer.

Analytical thinkers can show you how they arrived at the answer. This should be obvious, right? After all, it is the foundation of the case interview method. If you followed a path of reasoning to arrive at an answer, you should be able to explain that path to someone. That is why the method is used. The interviewer is more interested in how you arrived at the answer than the answer you developed. How you arrived at the answer shows the strength of your analytical problem solving skill.

Logical thinkers apply MECE , even if they do not know it. I have some impressive friends in the legal profession. Watching them reason and debate is worth doing so. When you ask them how they arrived at an answer or why they eliminated an option, you realize they are applying the rules of MECE perfectly. Yet, they never heard of MECE. Reason and logic is not exclusive to management consulting but is it essential to management consulting.

You do not need to know anything about an income statement, balance sheet or cash-flow statement to develop analytical skills. I should not need to say this but I will say it anyway. The thought process is more important than the topic. You can learn accounting and financial concepts when you need them. It is not very difficult to do so.

Analytical and problem solving skills examples

Below we share with you some examples of analytical and problem solving skills and how analytical skills are being tested during consulting case interviews.

McKinsey case interview examples 

  • Complex McKinsey Interviewer led profitability case in Pharma (by FIRMSconsulting.com) 
  • Comprehensive McKinsey hypotheses based case interview example (by FIRMSconsulting.com)
  • McKinsey cost-benefit approach complex profit case interview example (by FIRMSconsulting.com)

BCG case interview examples

  • Comprehensive BCG interviewer led market entry case interview example (by FIRMSconsulting.com) 

General case interview examples

  • A comprehensive approach to brainstorming in case interviews (by FIRMSconsulting.com)
  • Framework for a Bain, McKinsey, BCG acquisition case (by FIRMSconsulting.com)

Structured case interview analytical and problem solving skills development is needed

If you would like to get help with developing your analytical and problem solving skills, and fast track your case interview preparation, we welcome you to enroll into Premium membership .

There is nowhere else in the world where you can see real candidates trained by former partners from major consulting firms to help them develop analytical and problem solving skills. You will see the candidate’s progression through each step of the case interview preparation process, and how their analytical and problem solving skills are being developed. And you will see candidates receiving real offers from major firms such as Deloitte, McKinsey, or BCG.

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Problem-solving and analytical skills

  • Putting together an argument for an essay
  • Dealing with an awkward customer when working part-time in a shop or restaurant
  • Debugging a computer program
  • Managing your budget to keep you going until the end of term
  • Working out why your printer won’t respond
  • Developing a strategy to reach the next level of a computer game

All jobs involve problems that need to be solved. It’s important to show that you have the right skills to resolve these problems, and the personal resilience to handle the challenges and pressure they may bring.

Solving these problems involves both analytical and creative skills. The skills required can vary, depending on the problem and your role in the organisation, but the following skills are key to problem-solving: analytical ability, lateral thinking, initiative, logical reasoning and persistence.

Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A logical and methodical approach is best in some circumstances: for example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature. In other situations, using creativity or lateral thinking will be necessary to come up with ideas for resolving the problem and find fresh approaches. Whatever issue you are faced with, some steps are fundamental:

  • I dentify the problem
  • Clarifying the nature of a problem
  • Formulating questions
  • Gathering information systematically
  • Collating and organising data
  • Condensing and summarising information
  • D efine the problem
  • Managing the problem
  • Using the information gathered effectively
  • Using techniques such as brainstorming and lateral thinking to consider options
  • Analysing these options in greater depth
  • Identifying steps that can be taken to achieve the objective
  • E xamine the options
  • Deciding between the possible options for what action to take
  • Deciding on further information to be gathered before taking action
  • Deciding on resources (time, funding, staff etc.) to be allocated to this problem
  • A ct on a plan
  • Implementing action
  • Providing information to other stakeholders; delegating tasks
  • Reviewing progress
  • L ook at the consequences
  • Monitoring the outcome of the action taken
  • Reviewing the problem and problem-solving process to avoid similar situations in future

At any stage of this process, it may be necessary to return to an earlier stage – for example, if further problems arise or if a solution does not appear to be working as desired.

Developing your analytical and problem-solving skills

Most problem-solving skills are developed through everyday life and experience. However, the following interests and activities may be useful in demonstrating a high level of these skills - this may be particularly important when applying to employers in areas such as engineering, IT, operational research and some areas of finance:

  • ‘Mind games’ such as cryptic crosswords, Sudoku, chess, bridge
  • Computer games – the best of these can involve strategic planning, critical and statistical analysis and assessing the pros and cons of different courses of action
  • Practical interests such as programming, computer repairs, car maintenance, or DIY
  • Working with sound or lighting equipment for a band, event or show
  • Academic study: evaluating different sources of information for essays, designing and constructing a shelter for an architecture project; setting up a lab experiment

Problem-solving skills and graduate jobs: what do recruiters want?

Analytical ability, problem-solving skills and using initiative are among the top ten skills recruiters want graduates to demonstrate. They want people who will take the personal responsibility to make sure targets are met, who can see that there might be a better way of doing something, and who are prepared to research and implement change - people who don’t panic or give up when things go wrong but who will seek a way around the problem. These problems may be similar to academic problems or may be more practical problems such as those involved in people management.

These skills can be asked for in a variety of ways.  Many job ads will simply ask for candidates who can take the initiative or have the ability to resolve problems. Others, however, may not make it so clear.  You have to learn to interpret phrases like:

  • “Someone keen to take responsibility and with the confidence to challenge established practices and come up with new ways of working…”
  • “An enquiring mind and the ability to understand and solve complex challenges are necessary…”
  • “We are looking for innovative minds and creative spirits ...”
  • “The ability to use your own initiative, to think for yourself, to be creative and pro-active...”
  • “The ability to resolve problems, to think logically and/or laterally, to use ingenuity to overcome difficulties and to research and implement solutions...”

How will they assess these skills?

On application forms

  • Describe a situation in which you analysed data and solved a complex problem
  • Describe a complex problem you have faced and the steps that you took to solve it
  • Describe a setback in your life and say what you did to overcome it. What lessons did you learn from this?
  • Describe a time when you demonstrated creativity in solving a difficult problem
  • Give me a specific example of a time when you used good judgment and logic in solving a problem

When answering these questions, cover the process you used to solve the problem rather than just outlining the problem itself. Give examples of how you used initiative/creativity, or made effective use of resources, in solving the problem. It is also useful to say what you learned from this process, especially if the problem was not resolved to your complete satisfaction.

Evidence you could give to an employer to convince them that you have problem-solving skills:

  • Analysing data from a project or experiment
  • Working on a computer helpdesk
  • Advising a client at the Kent Law Clinic
  • Implementing a new filing system in an office job
  • Acting as a student rep
  • Dealing with staff problems or unexpected staff shortages in a part-time job
  • Coping with living on a limited student budget

Example from an application form

“Give an example of a time when you have successfully resolved a complex problem .”

In the sixth form, I took part with two friends in a “Robot Challenge” competition. The brief was to design and build a robot that could perform a dance routine synchronised with a music soundtrack. My responsibility was to control the movement of the robot through the sensors and actuators. This was a complex task because of the number of movements that the robot was required to execute and the different stimuli to which it had to respond. In addition, the robot proved particularly sensitive to changes in light levels and I needed to experiment with a number of adaptations to discover the optimum balance between responsiveness and reliability.

Our team achieved second place in the local competition and progressed to the regional final, where we came fifth out of 25 teams.

Through psychometric tests

The most common of these tests involve verbal and numerical reasoning: you may also encounter diagrammatic reasoning and critical thinking tests. They may be administered online at an early stage of the selection process, or at first interview or assessment centres. (link to Psychometric testing pages)

At interview

If your application form has included competency-based questions such as the ones above, you can expect the employer to ask for more detail at interview, about the problem or the situation and the way that you went about finding a solution. Be prepared to be asked about alternative ways in which you might have gone about tackling this problem and what you would have done if things hadn’t worked out.

Hypothetical questions

Hypothetical questions ask you about the course of action you might take in the event of some fictional situation, often work-related. There is usually no right or wrong answer to these questions: the interviewers are seeking to assess your logical thinking and common sense. You may need to ask questions to clarify the situation and gather more information. You can expect your answers to be challenged, the interviewers asking questions such as  “Yes, but what if …?”, or “Have you thought about ….?”, or “Why would you do that …?” This doesn’t mean that there is anything wrong with the answer you have given – just that the interviewers are trying to find out how you have arrived at your solution to the problem. They may also be testing you out to see how you cope with pressure and how well you can argue a point. Although the situation is hypothetical, if you have been faced with any similar situation in real life you can use this, and the way that you handled it then, to support your answer.

  • "You are working on the till in a retail store when a customer’s credit card is refused. The cardholder is a regular customer who is trying to buy a present for their mother’s birthday the following day. How would you deal with this situation?"
  • "Your manager regularly leaves you in charge of a small office in his absence. The other staff regularly complain to you about the way he runs things, and how irritated they are by his interference in their day-to-day work - what do you do?"
  • "You work in a company that manufactures meat pies and pasties. Sales have been falling for several years and you are asked to come up with ideas to revive the company”

Technical questions

These are most commonly asked at interviews for science, engineering and IT posts. They may relate to your previous relevant work experience or to a student project, or may relate to hypothetical situations:

  • “The scenario was that we were in charge of lighting a theatre. We were given different examples of what type of problem could be caused by various faults in the lighting plan and who this problem would affect. It got harder as different conditions were added to the original ones and you had to take more and more information into consideration, such as: certain lights need to always be turned on first; some lights need to be warmed up in the breaks; different lights create different effects.”
  •  “If I were organising a national cancer screening campaign, what standards/precautions/feasibility/practicality checks would I do before implementing the scheme?” 

Ethical questions

These are particularly common in interviews for medicine and law. Again, there is often no right or wrong answer, although you should be aware of the legal and regulatory framework behind these questions. You will be expected to put both sides of the argument before giving your opinion and can expect to be challenged and asked to justify your opinion.

  • Should doctors be authorised to remove organs from a dead person without obtaining consent from their relatives?
  • A patient urgently requires a bone marrow transplant but the only suitable donor is her brother, who has severe physical and mental disabilities. Can this brother donate?
  • Should conjoined twins be separated even if it is almost certain that one of them will die in the process?
  • Since the victims in rape cases have anonymity, should the same anonymity be granted to the accused?

Case study interviews

This type of interview is often used for graduate positions in management consultancy and investment banking. Case questions are business problems designed not only to test your logical and analytical thinking skills, ability to solve problems but also to make you think on your feet. Often there are no right answers to these types of questions, but they give the selector an idea of how you think, your reasoning skills, how you react under pressure and your common sense. The problems may be brief (sometimes seemingly bizarre) “estimation” or “brain teaser” questions such as “ How many cars are there in the EU?”,  or “ How many laptops will be purchased in the UK in 2020?”,  or “ Why are manhole covers round?”

Alternatively, you may be asked questions related to the issues facing real-life clients:

  • A manufacturer of umbrellas, based in the west of Ireland, wants to expand into mainland Europe.  What issues should they consider? What risks might they face?
  • A parcel delivery company plans to offer a new service where customers can hand a package directly to one of the company's drivers instead of taking it to a depot. What issues need to be thought about?

Through group tasks and discussions at assessment centres

Almost all assessment centres will involve a strong element of group work. These tasks may involve the group sitting around a table discussing a problem or may be more active and practical. The decision reached by the group is likely to be less important than the way in which the group works together to reach its decision – these tasks aim to test your team-working and negotiation, as well as your problem-solving, skills.

  • “We were asked to come up with a business proposal for building a computer network between an imaginary group of islands, to be presented to the island’s government.”
  • “We were provided with information on four sites that were possible locations for the construction of a nuclear power station. This included information on the environment, the local economy, transport links and the estimated costs of construction. We had to select one and recommend it to the Secretary of State for Energy, giving the reasons for our decision.”
  • “We were given a task involving Lego bricks - we had to work out how many bricks we wanted to use to build the tallest tower possible at the lowest cost.”
  • “A large part of the Army Officer selection process takes place outdoors – the teams of candidates have to negotiate an obstacle course using ladders, ropes, poles and planks.”

Growth Mind Academy

Analytical Thinking, Critical Analysis, and Problem Solving Guide

  • Post author: Samir Saif
  • Post published: September 5, 2023
  • Post category: marketing skills
  • Post comments: 4 Comments
  • Post last modified: November 10, 2023
  • Reading time: 9 mins read

Analytical thinking; is a mental process that entails dissecting an issue or situation into its constituent parts, investigating their relationships, and reaching conclusions based on facts and logic.

It is not about trusting instincts or making assumptions; rather, it is about studying details, recognizing patterns, and developing a full understanding. Whether you’re a seasoned professional, an aspiring entrepreneur, or a curious mind, improving analytical thinking can help you solve problems more effectively.

An image with a white background with Strategies to Enhance Analytical Thinking written above it

Table of Contents

Analytical Thinking’s Importance in Problem Solving

Certainly! Analytical thinking entails the capacity to gather pertinent information, critically assess evidence, and reach logical conclusions. It enables you to:

  • Identify Root Causes: Analytical thinking allows you to delve deeper into a problem to find the underlying causes rather than just addressing surface-level symptoms.
  • Reduce Risks: Analytical thinking can help discover potential risks and obstacles connected with various solutions. This kind of thinking encourages constant progress and the generation of new ideas.
  • Improve Communication: Analytical thinking enables you to deliver clear and well-structured explanations while giving answers to others.
  • Adaptability : Analytical thinking gives you a flexible attitude.
  • Learning and Development: Analytical thinking improves your cognitive skills, allowing you to learn from prior experiences and apply those lessons to new situations.
  • Problem Prevention: By examining previous difficulties, you can find trends and patterns.
  • Analytical thinking is, in essence, the foundation of effective problem-solving. It enables you to approach problems methodically, make well-informed judgments, and eventually get better results.

Key Components of Analytical Thinking

Analytical thinking is a multifaceted process including a beautifully woven tapestry of observation, inquiry, and logic. Engage your curiosity as you approach a complex task and see patterns emerge, similar to stars in the night sky.

These patterns direct your thinking toward greater comprehension. Your understanding grows as you progress, and your analytical thinking becomes a light of clarity, guiding people through the fog of complexity.

Your tapestry is complete as you approach the shores of conclusion, a tribute to the power of analytical thinking. Embrace your curiosity, navigate the waters of observation, and let the stars of logic guide you. Remember that the art of analytical thinking is a magnificent journey that leads to enlightenment.

Using analytical reasoning in real-life situations

An image with a white background with the words “Using analytical reasoning in real-life” written above it

Absolutely! Let’s get started with analytical thinking! Consider yourself in a busy city, attempting to discover the shortest route to your goal. Instead than taking the first option that comes to mind, you take a moment to think about your possibilities.

This is the initial stage in analytical thinking: evaluating the situation. As you contemplate, you balance the advantages and disadvantages of each route, taking into account issues such as traffic, distance, and potential bypasses. This information gathering approach assists you in making an informed decision.

Breaking down the problem

Then you go to the second phase, which entails breaking the problem down into smaller portions. You break down the difficult job of navigating the city into manageable components, much like a puzzle.

This technique allows you to identify future difficulties and devise creative solutions. For example, you may observe a construction zone on one route but recall a shortcut that may save you time.

Read Also:  Goal Alignment: Key Strategies for Success

Analyzing the information

You employ critical thinking to assess the material you’ve received as you go. As you consider the significance of each component—time, distance, and traffic—patterns and connections emerge.

You begin to make connections and discover that, while a faster route may appear enticing, heavy traffic at certain times of day might make it a frustrating experience.

Make a decision

Making a decision in the last step necessitates a complete comprehension of the circumstance as well as critical analysis. Analytical thinking entails investigating alternatives, comprehending nuances, and making informed decisions.

This approach can lead to optimal, well-thought-out, and adaptable solutions, whether navigating a city, tackling a complex project, or making life decisions. Analytic thinking allows one to make informed judgments that benefit both the situation and the individual.

Strategies to Enhance Analytical Thinking Skills

Developing strong analytical thinking abilities is a journey that opens up new possibilities for comprehension and issue solving.

Consider yourself on an exciting mental journey where every challenge is an opportunity for improvement. Here’s a step-by-step guide to cultivating and improving your analytical thinking talents.

Accept curiosity

Begin by embracing your curiosity. Allow your thoughts to roam, pondering about the hows and whys of the world around you.

Allow yourself to immerse yourself completely in the complexities of a complex topic, such as climate change. “What are the underlying causes of this phenomenon?” Two decent places to start are “How do different variables interact to shape its outcomes?”.

Improve your observing abilities

Then, put your observation abilities to the test. Pay close attention to details that would otherwise go undetected. Instead of just gazing at the colors and shapes, try to figure out the brushstrokes, the play of light and shadow, and the feelings they create, as if you were studying a painting.

When analyzing data, look underneath the surface figures for trends, anomalies, and patterns that can reveal hidden insights.

Accept critical thinking

Learn to think critically as you progress. Examine your assumptions and look for alternative points of view. Assume you’re looking into a business problem, such as declining sales.

Instead than jumping to conclusions, investigate the matter from all angles. Consider changes in the sector, client preferences, and even internal corporate processes. This broader viewpoint can lead to creative solutions.

Read Also:  Business Development: Strategies and Tips for Success

Experiment with logical reasoning

Also, practice logical reasoning. Improve your ability to connect the dots and build logical chains of reasoning. As if you were assembling a jigsaw puzzle, each piece must fit snugly into the whole.

Consider how numerous variables such as population growth, infrastructure, and transportation systems logically interconnect when dealing with a complex issue such as urban congestion.

Improve your problem-solving skills

Develop your problem-solving abilities as well. For example, if you’re struggling with a personal issue, such as time management, break it down into smaller components. Analyze your daily routine to discover bottlenecks and develop a strategy to overcome them.

Foster continuous learning

Finally, encourage ongoing learning by broadening your knowledge base and investigating new domains. Imagine yourself as a discerning thinker analyzing the world’s intricacies and unraveling secrets.

Remember that progress, not perfection, is the goal. Every task, question, and conundrum you solve puts you one step closer to being an analytical juggernaut. Continue to explore and study to see your critical thinking skills soar to new heights.

Applying analytical reasoning to work

Assume you are a business owner who wants to boost client happiness. An analytical thinker would collect and analyze client input to uncover frequent pain issues.

You can adopt targeted adjustments that address the fundamental causes of unhappiness by detecting patterns in feedback data.

How can you demonstrate analytical skills on a resume?

A photo with a white and yellow background with the words “demonstrate analytical skills on a resume” written above it

Analytical skills on your CV can set you apart and leave a lasting impression on potential employers. Make your CV into a canvas, describing specific instances where your analytical skills were put to use.

Share how you methodically dissected a challenging topic or situation, revealing insights that aided your decision-making.

If you were tasked with optimizing a company’s supply chain, for example, dig further into data on inventory levels, production rates, and distribution deadlines.

Explain how your study found a bottleneck in the distribution network, leading to a realignment suggestion that saved the organization time and money.

Storytelling is key. Create a fascinating story about how your analytical abilities helped solve a tough problem, demonstrating your abilities and attracting the reader.

Your CV should read like a motivational trip through your analytical abilities, inspiring companies with your future contributions to their organization.

What is a case study of analytical thinking?

Absolutely! Let me give you an excellent example of analytical thinking that perfectly expresses its essence. Maya, a young scientist in this example, is dedicated to discovering a long-term solution for safe drinking water in rural areas.

She performs extensive research on water supplies, toxins, and local circumstances, looking for patterns and anomalies. She develops the concept that heavy rains increase runoff, resulting in higher levels of water contamination.

Maya designs controlled experiments in a lab setting to test her idea, acquiring quantifiable information through manipulation and observation.

Maya’s investigation continues, and she explores the big picture, imagining a multi-faceted solution that involves rainwater gathering, enhanced filtration systems, and community education.

She anticipates problems and works with engineers, social workers, and community leaders to refine her ideas and ensure their viability.

Her journey exemplifies how analytical thinking can lead to transformational solutions, and it motivates us to tackle complex challenges with curiosity, diligence, and the hope that careful analysis may design a better future.

Final Thoughts

Analytical thinking is more than just a cognitive skill; it’s a mindset that empowers you to unravel complexity, make informed choices, and navigate challenges with confidence.

You will be better able to handle the intricacies of the modern world as your analytical thinking skills increase, whether in business, academics, or daily life. Accept the power of analytical thinking, and your decision-making and problem-solving abilities will soar.

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What Is the Difference Between Analytical and Creative Problem Solving?

Anne pyburn craig.

Student thinking while working on homework in library.

Analytical and creative problem solving abilities rely on different skill sets. Analytical thinking is also referred to as logical thinking, while creative thinking can also be called "lateral" thinking. Sometimes the difference is described in terms of left-brain, or analytical, and right brain, or creative, thinking. Analytical thinking is useful in solving convergent problems, ones to which there is only one correct answer. Creative thinking works better in solving divergent problems, where there may be many or even infinite solutions. Many problems respond best to a mix of both.

Explore this article

  • Problems That Require Analytical Thinking
  • Analytical Problem Solving Skills
  • Problems That Require Creative Thinking
  • Creative Thinking Skills

1 Problems That Require Analytical Thinking

Analytical thinking is essential in solving logistical problems, such as, "What's the best way to ship this load of widgets to Muncie, Indiana?" or "How do I make a week's worth of meals on my limited food budget?" For either of these, you will need a knowledge of facts and the ability to put them together in the right way: shipping prices and speeds, for example, or what ingredients you'll need to make a meatloaf.

2 Analytical Problem Solving Skills

Analytical thinking depends on the ability to recall or research facts and figures that are relevant to the problem. Being able to categorize these facts, use the right ones in the right ways and think logically about the probable outcomes of various options is key to analytical problem solving. So is the ability to narrow down options, eliminating irrelevant data or unworkable choices. Analytical problem solving also calls for the ability to observe trends and tendencies and use what has happened in the past to predict probable outcomes.

3 Problems That Require Creative Thinking

Creative thinking is essential in finding solutions to problems with complex or abstract elements, such as, "What's the best way to govern a city?" or "Why don't my children get along better?" These kinds of problems have no correct answer that applies in every situation, so generating creative ideas is a must. Most of the bigger questions in life call for at least some creative thinking.

4 Creative Thinking Skills

Creative thinking involves the ability to see not just what is evident but also what may be the missing pieces of a solution. One common creative problem-solving technique is brainstorming, in which numerous ideas are collected before any of them are criticized or discarded. Another important skill in creative problem solving is the ability to suspend judgment and follow a train of thought imaginatively to see where it may lead. And sometimes it is helpful to lay a problem aside, allowing its elements to percolate in the subconscious mind, and return to it later to see what new angles or solutions may emerge.

  • 1 ITS Education: The Skills of Problem Solving
  • 2 Ready To Manage: How Is Critical Thinking Different From Analytical or Lateral Thinking?

About the Author

Anne Pyburn Craig has written for a range of regional and local publications ranging from in-depth local investigative journalism to parenting, business, real estate and green building publications. She frequently writes tourism and lifestyle articles for chamber of commerce publications and is a respected book reviewer.

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Career Sidekick

26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

picture of Biron Clark

Biron Clark

Former Recruiter

is problem solving the same as analytical skills

Contributor

Dr. Kyle Elliott

Career Coach

is problem solving the same as analytical skills

Hayley Jukes

Editor-in-Chief

Biron Clark

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Image of Hayley Jukes

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

  • Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
  • Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
  • Tailor your interview answer with the specific skills and qualifications outlined in the job description.
  • Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

  • Critical thinking
  • Analytical skills
  • Decision making
  • Research skills
  • Technical skills
  • Communication skills
  • Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

  • Correcting a mistake at work, whether it was made by you or someone else
  • Overcoming a delay at work through problem solving and communication
  • Resolving an issue with a difficult or upset customer
  • Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
  • Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
  • Troubleshooting and resolving technical issues
  • Handling and resolving a conflict with a coworker
  • Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
  • Taking initiative when another team member overlooked or missed something important
  • Taking initiative to meet with your superior to discuss a problem before it became potentially worse
  • Solving a safety issue at work or reporting the issue to those who could solve it
  • Using problem solving abilities to reduce/eliminate a company expense
  • Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
  • Changing how a process, team, or task is organized to make it more efficient
  • Using creative thinking to come up with a solution that the company hasn’t used before
  • Performing research to collect data and information to find a new solution to a problem
  • Boosting a company or team’s performance by improving some aspect of communication among employees
  • Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

  • Coordinating work between team members in a class project
  • Reassigning a missing team member’s work to other group members in a class project
  • Adjusting your workflow on a project to accommodate a tight deadline
  • Speaking to your professor to get help when you were struggling or unsure about a project
  • Asking classmates, peers, or professors for help in an area of struggle
  • Talking to your academic advisor to brainstorm solutions to a problem you were facing
  • Researching solutions to an academic problem online, via Google or other methods
  • Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

is problem solving the same as analytical skills

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

is problem solving the same as analytical skills

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

is problem solving the same as analytical skills

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

is problem solving the same as analytical skills

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

is problem solving the same as analytical skills

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

  • 3 Answers to “How Do You Handle Stress?”
  • How to Answer “How Do You Handle Conflict?” (Interview Question)
  • Sample Answers to “Tell Me About a Time You Failed”

picture of Biron Clark

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

Image of Hayley Jukes

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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  • Grades 6-12
  • School Leaders

100 Last-Day-of-School Activities Your Students Will Love!

35 Awesome Career-Readiness Activities That Teach Soft Skills

Set kids up with the skills they’ll need to succeed in the workplace.

Two examples of job readiness skills activities

Our vision is to unlock the potential of each learner at every stage of life. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach, and grow. See how Career Explorations  introduces students to hundreds of diverse careers and critical soft skills needed to set them on a purposeful path through high school and beyond.

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When it’s time for students to start working and/or head to college, they’ll need “soft skills,” otherwise known as career-readiness or job-readiness skills, in addition to academic knowledge and vocational skills.

Soft skills are those characteristics that help you function as an individual (motivation, self-confidence, flexibility) as well as within a group (teamwork, negotiation, respect). These job-readiness skills are key for succeeding in the workplace. After all, if you can’t show up on time, speak up for yourself, or get along with your peers, chances are you’re not going to have a very smooth go of it.

Explicitly teaching students these job-readiness skills is the best way to give them valuable insight into their strengths and weaknesses. We’ve rounded up more than 30 engaging lessons and activities that are not only just right for teaching the job-readiness skills students need, they are also a lot of fun!

1. Use an engaging curriculum for career exploration and readiness

A printout of a curriculum as an example of job readiness skills

There are so many important things to teach our students before they’re ready to leave high school that it’s daunting to know where to begin. That’s why having strong, trusted resources can make such a difference. McGraw Hill’s Career Explorations program for middle and early high school is an excellent example of such a curriculum. The resources blend occupation and industry content with case studies and real-world, application-based questions and activities to grab students’ attention right from the start. And real-world, industry-specific soft-skills practice questions throughout each chapter expose students to types of challenges they’ll face regardless of what career path they pursue.

Skills they’ll practice:

Collaboration, critical thinking, problem-solving

Explore the program: McGraw Hill Career Explorations

2. Listen and recap

There are so many things competing for kids’ attention in today’s overstimulating world, so learning the simple art of listening can be a difficult task. This one-on-one communication activity will help students practice taking the time to clear their minds, focus, and really listen to what their partner is saying in a way that they can clearly and accurately repeat.

Divide students into pairs. Partner one draws a topic card from a prepared deck and talks about that topic, while partner two listens without speaking. The listener must really focus on simply receiving their partner’s words—not letting their mind wander or think about how they are going to respond. Then, without a rebuttal, partner two recaps what partner one said. Then, they switch roles.

Listening, respect, interpersonal skills, communication

Buy it: Letz Talk Conversation Cards at Amazon

3. Make a game of it

Responsibility isn’t something students develop overnight. It takes lots of practice to show self-control when things don’t go our way, to be accountable for our decisions, to finish what we start, and to keep trying even when we want to give up. Try these five super-fun games (below) that teach responsibility.

Responsibility, flexibility, patience

Learn more: 5 Great Games for Teaching Your Students About Responsibility

4. Serve others

2 images of teens participating in service learning projects as an example of job readiness skills

Service-learning projects not only get kids involved in their communities, they help them develop many valuable job-readiness skills that will be assets on the job one day. Team students up to organize a book or food drive, recruit bilingual students to provide translation services, or encourage budding artists to collaborate on a community art event.

Teamwork, respect, time management, responsibility

Learn more: 30 Meaningful Service Learning Projects for Kids and Teens

5. Cultivate critical thinking

Critical thinking is the ability to examine a subject and develop an informed opinion about it. It’s about asking questions, then looking closely at the answers to form conclusions that are backed by provable facts, not just “gut feelings” and opinion. And it’s definitely on the top of most employers’ wish lists for new employees. Click the link below for fun and engaging classroom activities that’ll get your students’ gears turning.

Critical thinking, problem-solving, flexibility, self-confidence

Learn more: 5 Critical Thinking Skills Every Kid Needs To Learn and How To Teach Them

6. Human Marble Run

Working together to meet a goal takes patience and focus. This IRL version of Marble Run will help your students learn job-readiness skills like working together, and they’ll have fun doing it!

Give each member of the team a length of gutter or drainpipe. The team has to transfer a tennis ball or golf ball from one place to another by rolling the ball from one piece of gutter to the next. Make it interesting by making the team get the ball to traverse an obstacle course or to go up and down stairs.

Patience, negotiation, teamwork, communication

7. No-hands cup-stacking challenge

Green paper cups with strings attached stacked on a table as example of job readiness skills

This hands-on group challenge is an exercise in learning job-readiness skills like patience and perseverance, not to mention it’s a total blast!

Decide how many students you want in each group, and tie that number of strings to a single rubber band. Each person in the group holds on to one of the strings attached to the rubber band. As a group, they use this device to pick up the cups (by pulling the rubber band apart and then bringing it back together over the cups) and place them on top of one another in order to build a pyramid.

Critical thinking, problem-solving, teamwork, patience

Learn more: Teamwork Cup Stack

8. Paper bag skits

You never know what life is going to hand to you. This is true at work, school, and in life in general. Sometimes you’re handed a set of circumstances and have very little time to figure out what to do. This fun activity will help teens practice thinking on their feet.

Fill a few paper bags with four or five assorted classroom or household items. Break the teens into groups, and assign each group a bag without showing them what’s inside. Give them two minutes to examine the items in their bag and come up with a skit, using all of the items, for the rest of the class.

Time management, teamwork, flexibility, presentation skills

9. Nurture self-knowledge

Journaling is a powerful tool for creative expression and reflection, but did you know that it can also be an effective way to improve mental health? Recording your thoughts and feelings can be a cathartic form of stress relief, an opportunity to get to know yourself better, and a way to help you feel more grounded and authentic in your beliefs. Try these free writing prompt cards with your middle and high schoolers to help them get started.

Stress management, self-confidence, motivation

Learn more: Deep Writing Prompts at Journal Buddies

10. Foster self-motivation

Self-motivation is one of the key indicators of success in the future. Conversely, lack of motivation leads to big problems not only in school but on the job later on. But how do we teach something that comes from inside? Check out the activities below for some great tips like breaking big dreams into smaller pieces, envisioning a bright future, encouraging students to share their stories, and more.

Work ethic, critical thinking, self-confidence

Learn more: How To Instill Intrinsic Motivation

11. Hold a poetry slam

Kids on stage delivering a slam poem together as an example of job readiness skills

Slam poetry is a unique performance art that will not only give your students the opportunity to express their thoughts, but build their confidence as well. Slam poems are specifically written to be performed in front of an audience, and topics are often diverse, political, and thought-provoking. Finding your voice and being able to move people with your words are job-readiness skills that can apply to any future endeavor.

Self-confidence, presentation skills, teamwork

Learn more: What is slam poetry and how can teachers use it with students?

12. Team survival challenge

What would happen if your class went out on a pleasure cruise only to end up being lost at sea? Who would take charge? What materials would be essential for survival? If you ever saw an episode of the TV series Lost , you know that making these decisions as a group can get ugly fast. The Lost at Sea activity is a great lesson in group decision-making, as students will undoubtedly have different ideas about what materials to add to a limited list in a limited amount of time.

Critical thinking, negotiation, communication, teamwork

Learn more: Lost at Sea at Insight

13. Start a school garden

Students working in a garden with their teacher as an example of job readiness skills

A school garden is an amazing, hands-on way to help teach students about responsibility. From planning what to grow and organizing the supplies needed to creating a maintenance schedule and actually getting down and dirty in the garden, it’s a project that requires hard work and perseverance.

Responsibility, teamwork, problem-solving, patience

Learn more: How One School Garden Transformed a Neighborhood

14. Time-management challenge

We all have days when our list of tasks is huge, and the amount of time we have to complete them just isn’t. When time is tight and your agenda is packed, you’ve got to prioritize tasks and work efficiently! This activity gives students the opportunity to practice just that by presenting them with a long list of tasks to complete in a limited time frame.

Make a list of tasks on chart paper, assigning a point value for each job. For example: Do 25 jumping jacks (5 points); make up a nickname for each member of the group (5 points); get every person in the class to sign a piece of paper (15 points); form a conga line and conga from one end of the room to the other (5 points; 10 bonus points if anyone joins you); etc. Make sure you list enough tasks to take up more than 10 minutes.

Divide your students into groups of five or six and give them 10 minutes to collect as many points as they can by deciding which tasks to perform. A debriefing session is essential with this game. Guide your students to think about how they made decisions, which group dynamics came into play, and how they determined the value of each task.

Negotiation, critical thinking, communication, time management

15. Vision boards

A proud teenage girls sits on a staircase displaying her vision board

Unleash your students’ creativity while simultaneously helping them set goals for the future with a vision board. We don’t frequently take the time to express who we are and what we hope for. Setting aside time to contemplate can motivate teens to think deeply about what they really want in life and also fuel their desire to do what’s necessary in order to reach their dreams.

Self-confidence, motivation, critical thinking

Learn more: Why Teachers Should Create Vision Boards With Their Students at Study All Knight

16. Collaborative contract

This exercise for middle schoolers helps them establish values-based ground rules for a team. Each student takes an index card and lists three values that they believe will promote a sense of community. Team members discuss the values, consolidating them into more precise categories. They write the finalized list on a poster board, with each student signing it. Whenever there is a dispute, the team should refer to the “contract,” which holds everyone accountable.

The purpose of this exercise is to create a safe space to explore ideas by focusing on common language and shared expectations. Additionally, this activity prepares middle-school students for the workplace by emphasizing similarities rather than differences.

Negotiation, communication, listening, respect, team building

17. Zombie apocalypse

Students dressed as zombies role play as an example of job readiness skills

In this two-day lesson, students are required to identify soft skills, literary guides, and everyday objects that will help them survive a zombie apocalypse. They’ll work both cooperatively and independently and produce short pieces of persuasive writing to argue in favor of their survival.

Teamwork, interpersonal skills (collaboration), problem-solving

Learn more: Zombie Invasion Plan  at Teachers Pay Teachers (free)

18. Stoke their competitive fire

According to teacher Christine Weis , there’s nothing like a little healthy competition in the classroom. “It motivates students and drives them to put forth their best effort,” she says. “It sparks interest, passion, and ignites a fire within.” Not only can healthy competition build confidence, it can encourage students to learn something new and develop new skills. Try games, puzzles, sports, quiz competitions, team presentations, etc., to motivate your students to reach a higher level.

Motivation, work ethic, problem-solving, self-confidence

Learn more: 7 Motivational Activities for Students from The Homeschool Resource Room

19. The blindfold game

Teacher tying a blindfold onto students while another student helps adjust the bandana

Teens leading one another around in blindfolds? Are we sure this is a good idea? The answer is yes when it’s part of a structured, purposeful job-readiness skills activity like this one!

You’ll need a large space for this activity (maybe the cafeteria after lunch or the gym during an off-period), enough blindfolds for half of the participants, and furniture and other items that you can use as obstacles (cardboard boxes, pillows, chairs, tables). Scatter furniture and objects around the room before the activity begins. Your course should be challenging but safe to navigate.

Pair students and have them line up at one end of the room. One person from each pair should put on the blindfold. The sighted person must guide their partner across the room and give them clear oral instructions (without touching them) to help them avoid the obstacles. When each team reaches the far side of the room, partners can switch roles and repeat the exercise. Have just a few pairs at a time tackle the course so that the others can observe. Take some time between rounds to process what went well, what didn’t, and what could make the challenge easier.

Communication, listening, respect (taking the task and their partner’s safety seriously), flexibility

20. Take a mini crash course

Our teens may almost look like adults, but we have to remember they still have a lot to learn. And sometimes the best way to teach them what they need to know is to just spell it out. This video is a no-nonsense tutorial about some of the job-readiness skills that employers find valuable. Hold a screening, then after the video, have students form breakout groups to talk about what portion of the video they found most helpful and what they need to work on.

Communication, listening, critical thinking

21. Human knot

Teens outdoors playing the human knot game

Nothing promotes job-readiness skills such as cooperation like getting all tangled up with your classmates — literally!

Players stand in a circle and reach out to shake hands with other players, with each hand holding that of a different person, creating a “human knot.” Then the players have to figure out how to untangle their bodies without letting go of each other’s hands. This activity lends itself to a vibrant debriefing session as students observe their communication and cooperation skills.

Teamwork, communication, problem-solving

Learn more: The Human Knot Game

22. Mind your mental health

Managing stress in school (and on the job) is a timely subject. With mental health issues on the rise across the country, it’s critical to teach your students strategies that will help them stay grounded and build resilience. After all, it’s hard to do your best in any endeavor when you’re stressed to the max. Try the empowering activities below to teach students how to manage stress so they can succeed in college, on the job, and in the future.

Self-confidence, problem-solving, leadership

Learn more: 26 Empowering Mental Health Activities for Teens

23. Rope Circle Shimmy

Legs of two teens standing on two ropes strung on top of the pavement

Divide teens into two groups. Each group should have a minimum of five members. To begin play, make a big circle out of rope for each team and put it on the floor. Each member of the team stands at the edges of the circle, so the rope is taut around their ankles, while holding their hands in the air.

Team members must take turns moving to work the rope up from ankles to wrists, keeping hands in the air at all times. The team member will have to wiggle and move to slide the rope up. Other team members can help by keeping the rope as taut as possible. The team that finishes the challenge first wins!

Communication, flexibility, interpersonal skills (cooperation)

Learn more: Looped to Rope

24. Four-card negotiation

Sometimes to get ahead in life, you have to know how to wheel and deal. That’s what this lesson is all about. The objective is for teams to trade and barter for pieces of cards to match up with the pieces they already have and ultimately end up with four complete playing cards.

Start with a pile of playing cards (four cards per team of four or five students). Cut each card diagonally into four pieces and mix all of the pieces together. Now divide the mixed-up pieces evenly among the teams. Give teams a couple of minutes to sort out their card pieces and figure out which pieces they have and which pieces are missing. Set a timer for 10 minutes. The goal of the game is for the students to use their negotiation skills with the other teams in order to gain as many complete cards as possible for their team. At the end of 10 minutes, the team with the most cards wins.

Negotiation, communication, interpersonal skills

25. Pair up with younger kids

3 shots of a buddy activity book for younger kids and older kids to complete together

Nothing helps teens build responsibility like pairing up with a younger buddy. Being the more mature, more experienced partner in the relationship gives teens the opportunity to share what they know and learn to be a leader. Have your students plan fun activities and special events with their buddies.

Responsibility, leadership, problem-solving, listening, patience

Learn more: 20 Activities To Do With Reading Buddies or Big/Little Buddy Time

26. Blind spelling practice

Weaving soft-skills activities into everyday curriculum is a win for everyone. Enhance your students’ interpersonal skills with this fun spelling activity. Tape letters to each student’s back. Then call out a definition of a word. Students will need to work together to assemble in the right order to spell the word correctly.

Communication, listening, negotiation, problem-solving

Learn more:  Manuel Antonio Noronha

27. Practice small talk

Teens sitting in a circle making small talk

Teenagers aren’t exactly known for their chitchat skills. In fact, for many it is one of the most awkward situations they can imagine being put in. But small talk is considered a foundational job-readiness skill that is important for almost every job, as well as learning to network. Many teens feel awkward speaking with people they’re not used to speaking to and need practice, especially with adults. Try some free conversation starters that will help them practice the “three P’s” of small talk: being polite, positive, and professional.

Communication, listening, self-confidence, patience, respect

Learn more: Conversation Starters on the Job at Realityworks

28. Blind drawing

Try this hilarious activity with your teens. It’s kind of like “telephone” but instead of listening, each person must pay close attention to what is being drawn on their back. Each student in the line gets a blank sheet of paper taped to their back and a marker. The student at the end begins by slowly drawing an image on the person’s paper in front of them. When that person feels what’s being drawn, they try to re-create what they’re feeling on the person of front of them. When the image is complete, have the students take off their papers and compare the results. This activity is a colorful reminder that people often perceive things very differently, so communication is extremely important!

Communication, teamwork, patience

29. Mock interviews

Teen handing his resume to an employer during an interview

The prospect of going on a job interview can be terrifying to a kid who’s never had a job before. Practicing job-readiness skills like interviewing can help them reduce the fear factor and build their confidence. Pair students up and assign one teen the role of interviewer and one the role of interviewee. Use a set of job interview questions to practice with.

Give each pair 15 minutes, then have them talk about how the interview went. The interviewer may have some valuable insight for the interviewee. Then have the partners switch roles and repeat. After they’ve had practice with their peers, invite a few adults into the room to conduct mock interviews.

Interview skills, critical thinking, self-confidence

Learn more: Job Interview Questions for Teens at Understood

30. Group storytelling

Create small groups of three to eight students. The first person makes up the first line of a story and says it out loud. The second person says, “Yes, and …,” continuing the story. Play continues around the group until everyone has contributed or until the story has come to a satisfactory ending. Since students don’t know what’s coming, they have to learn how to listen carefully and react and communicate well on the fly. As an alternative, to have students listen even more carefully, have them continue the story with the phrase “because …”

Communication, listening, critical thinking, presentation

Learn more: 4 Soft Skills Training Activities at Unboxed Training and Technology

31. Team pen

Sometimes it takes the whole team to produce results. This fun game involves a marker with four to six strings tied to it and a blank piece of paper. The teacher calls out a word and the team has to work together to legibly print the word on the paper. Students will have to think carefully and cooperate with one another to maneuver the pen correctly to write the word.

Communication, teamwork, patience, critical thinking

32. Hold group brainstorming activities

Students sitting around a table talking with a sketch pad between them

When you assign a project (individual or group), instead of laying out all the options, gather students into small groups to brainstorm topics, strategies, and procedures. When they decide the parameters of their work, they will be more invested in the outcome.

Teamwork, work ethic, communication skills, critical mindset

Learn more: Soft Skills Activities for High School Students

33. Encourage peer review

As often as possible, allow students to both give and receive feedback from classmates on their work. Of course, receiving (and giving) constructive feedback may feel uncomfortable at first. But as the practice becomes part of their regular routine, students will learn the value not only in the classroom but also, one day, on the job.

Critical thinking, confidence, communication

Learn more: 7 Soft Skills for High School Students at College Transitions

34. Play games

Teens gathered around a table, talking and smiling

Oftentimes teens learn best when they are at play, especially if the chosen activity is especially engaging and fun. There are oodles of games (see link below) that foster trust and establish a safe place for learning. In addition, teens actually enjoy a break from the mundane and time to “play games” instead of work, work, work all the time.

Communication, team building, conflict resolution, problem-solving, collaboration

Learn more: 25 Games To Help Teens Learn Social Skills at A Day in Our Shoes

35. Practice with concentric circles

Choose a discussion topic ahead of time. Set up two concentric circles of chairs. Participants in the center circle sit as “talkers,” while those in the outer ring sit as “watchers.” For the first round, talkers address the topic while the listeners take notes. For the second round, students change places and roles.

Collaboration, listening skills, speaking skills, focus

Learn more: 10 Best Soft Skills Games for Efficient Training at Outsource Accelerator

Be sure to visit McGraw Hill’s Career Explorations page for more information about their career and technical education resources for middle and high school.

If you liked these activities that teach job-readiness skills, check out these “would you rather” questions to get teens thinking about their future careers..

Need ideas to help your students learn job-readiness skills to help them succeed in life after school? These soft skills activities will help!

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COMMENTS

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