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Step-by-Step Guide to POEA E-Registration

What is poea.

POEA is short for the Philippines Overseas Employment Administration. It is a government organisation responsible for facilitating Filipino citizens to be employed overseas.

What is the POEA e-Registration System?

The POEA e-Registration System records information of workers who plan to work overseas. Registering through the online platform is essential to getting a job overseas as it is mandatory for all OFWs prior to their exit. Applicants will receive a registration number after the registration process has completed.

Besides registering for overseas employment, the POEA e-Registration System offers various functions:

• provide information about job vacancies in other countries
• provide job vacancies with POEA-licensed recruitment agencies
• notify applicants on the status of job applications
• verify transactions status
• collect processing fees
• accept requests for the registration of principals or employers
• accept applications to  Overseas Employment Certificate  (OEC)
• provide viewing of employment contracts

How to register on the System?

Before you start with the registration, you’ll need the following things:

• A laptop or desktop computer (or mobile devices)
• Stable Internet connection
• Scanned / digital copy of your passport-sized photo (2″ x 2″)
• Photo or scanned copy of the first page of your Philippine passport

We advise you to use a computer over a smartphone as the system is not optimised for mobile devices. The texts can become very tiny, which makes it difficult to read. Nevertheless, you can still make use of zooming and scrolling to navigate through the system on your mobile devices.

Step 1: Register and activate account

Visit the POEA e-Registration website. Click the  "Register"  button at the bottom of the landing page. (See red circle.) You will then be directed to the Terms of Use and Privacy Statement page. Read it and select "I Accept Terms of Use".

Read the important notices on the left of the page. Then, fill in your personal particulars including your name, gender, email address, date of birth, passport number and passport expiry date. You can choose to leave the suffix name field blank, but you must fill in other fields. Hit  “Register”  after finishing the form. You will see a message saying that your registration is successful. You will have to go to your email inbox and use the Initial Password to log in for the first time. You will then need to create a new password right away. Confirm your password and click "Change password".

Step 2: Upload profile picture and passport

Now that you are logged in, choose  “Attach Profile Picture” to open the upload-photo window. Then, click "Choose File" to choose a picture of you as the profile picture. Click "Upload" afterwards. The photo has to be:

• Passport Size
• Less than 2 MB JPG/JPEG file
• Clean and clear

Next up, click  “Attach Passport” to attach a photocopy of the first page of your passport. Similarly, click "Upload" once you have found your picture from your device.

Step 3: Create profile

Next, you want to create your profile. Go to the “My Profile”  tab on the left menu, and input your personal information requested.

Then do the same when you click “Add New Identification”. You will need the following information to fill in the form:

• OWWA ID or OFW e-Card
• Seaman’s Book (SIRB)
• PhilHealth ID

In the "My Family" section, enter the details of your beneficiaries. Select “Update Profile” when you are done.

Step 4: Add education info

Click “My Education” under "My Profile" on the left menu. In here, you will have to input your educational attainment, certificates, trainings, and language. Choose the academic level you attained, and in which year. Also, select the school you attended and the subject you studied. Enter their names into the “Others” field if you are not able to find them in the drop-down menu. Hit  “Save”  after you have finished. There is no limit to the number of educational attainments you put.

In the "Certificates", you can upload your TESDA certificates and those from educational institutions. Remember to click  “Save ” after you are done with entering the details of the certificates, which include the title, certificate number, issuing agency or institution, date of issuance, etc. Likewise, enter the details of the training you may have and which languages you can speak. Hit "Save" after finishing each section.

Step 5: Add work preference and experience

Navigate to the “My Experience” shown in the left panel. Click "Add Preference", then choose the class, search for the position, then select for Industry, preferred country, and category.

Add your work experience by clicking the “Add Experience” button. Fill in the name of the company, as well as your position, dates of employment, and country. If you are currently hired in a company, you can check the box which says “Present Work” .

Step 6: Upload documents

You are almost there! Go to  “My Documents”  through the left panel. Select  “Add Document”  to add relevant documents like NBI clearance, medical certificate, and offence clearance. Choose the document type, the issue date, and expiry date. Hit the  “Save” button afterwards.

Step 7: View and print resume

You are good to go! You can click the “My Resume”  tab to view and print your information sheet. Click the  “Print Resume”  button on the top-left-hand-corner to print the resume.

We hope the above information helps! If you have concerns about the whole application process, you may want to write to [email protected] , or call them directly at 722-11-44 or 722-11-55.

You might also be interested in:

• What is Overseas Employment Certificate (OEC)?
• “Fit to work” Medical Certificate
• Pre-Employment Orientation Seminar (PEOS)
• Pre-Departure Orientation Seminar (PDOS)

OEC Appointment Online 2023: A Complete Guide for OFWs

If you’re not qualified for online OEC processing and exemption , you must use POEA’s online appointment system.

People who are not qualified for online OEC processing include:

• OFWs who changed their employer
• OFWs who changed their job site
• OFWs without existing BM Online or POPS-BaM records
• OFWs without a valid work visa/permit

In the online appointment system, you choose your preferred date, time, and location to do your regular OEC processing with the help of a government worker at a POEA branch or the Philippine Overseas Labor Office (POLO).

Table of Contents

How to set an oec appointment through pops-bam.

POEA Online Processing System for Balik Manggagawa or POPS-BaM is POEA’s new system that will replace BM Online. It has the same functionalities but has been rebuilt from the ground up to have fewer bugs and errors. 

If you have an existing BM Online account, you can transfer it to POPS-BaM using this guide . To set an OEC appointment through POPS-BaM, follow these steps:

1. Login with your e-Registration account at the POEA Online Services website

If you don’t have an existing account yet, you can follow this guide on registering.

2. Make sure all of your details are updated on your My Profile page

This includes your details, passport details, and beneficiary details.

3. Go back to the dashboard and upload your professional profile photo and passport photo according to the guidelines

4. Click on the ‘Balik Manggagawa’ link on your dashboard

If your details are complete, you should get four green thumbs-ups (see the image below).

Click on the Next button to proceed.

5. On the next page, enter your flight date

Don’t forget to read the reminders before clicking on the Next button.

6. On the contract details page, enter the details of your arrangement with your foreign employer

People who need to set an online appointment are typically OFWs who have

• No existing POEA records;
• Changed employers; or
• Changed job sites.

Choose the transaction type that fits best with your situation.

After providing the details of your contract, click on the Submit button.

7. Choose the nearest location for your appointment on the drop-down menu

Make sure to read the reminders before proceeding to the next section.

8. Select your appointment date and time

You can change the date by clicking on the arrows. Note that there are no appointment dates on weekends.

Make sure to choose a date and time that you are sure you can attend. To proceed, click the Select button on the same row as your chosen date and time.

9. Review the details of your appointment

If you find incorrect information, click Cancel Appointment and repeat the steps.

If everything is correct, you should click Print Appointment to print a copy of your appointment details, which you will bring on the day.

How To Set an OEC Appointment Through BM Online

UPDATE : As of June 30, 2021 6 , if you don’t already have an existing BM online account, you must use the POPS-BaM system to schedule your appointment. Proceed to the next section of this page for a guide on how to schedule an appointment through POPS-BaM.

Here’s how to set an appointment through BM Online:

• Access  the BM Online system .
• Under “Already Registered,” enter your email address and password. Click the Login button .
• At the bottom of the OEC Number Verification pop-up, click the link for the appointment setting .
• Upload your latest photo .
• Fill out the My Profile page with the required information.
• Click the Acquire OEC or Exemption button.
• Enter your expected flight schedule (in MM/DD/YYYY format). Click the Submit button.
• You’ll be taken to the Select Locations page. Click the drop-down menus to choose your preferred POEA or POLO location and branch for OEC processing. Click the Next button.
• A calendar will be displayed where you can view available slots in your chosen location. Click on your preferred date and time.
• A Schedule Details pop-up will show. If you’re okay with the schedule, click the Set Appointment button.
•  Click My Transactions on the left side. Under the Appointments tab, you’ll see your confirmed appointment schedule.
•  Click the Print Info Sheet button. This will take you to your Online Appointment Information Sheet.
•  Click the Print Appointment button to print your appointment form.
•  Put your printed name and signature at the bottom of your printed appointment form.

Related: How to Get OEC Exemption Online: An Ultimate Guide for OFWs

OEC Appointment Requirements: What To Prepare for Your Scheduled Appointment

When you visit your chosen POLO or POEA office on your appointment schedule, proceed to the OFW Green lanes and submit the following OEC requirements:

• Printed BM Online or POPS-BaM appointment sheet 
• Original and photocopy of passport valid for six months from the departure date
• Original and photocopy of valid work visa, work permit, alien resident certificate, or any equivalent document
• Original and photocopy of valid employment contract verified/authenticated by the POLO/Philippine Embassy/Consulate
• Clear copy of your employer’s business registration certificate with the following info: business name, permit number, business address, telephone number, and email
• If the employer has no business registration certificate, a copy of the employer’s National Identification Card plus the following info: employer name, employer national ID number, employer address, telephone number, and email
• A sworn statement explaining how your foreign employer hired you
• For OFWs returning to the same employer : Proof that you’re returning to the same employer (e.g., valid company ID, latest payslip, or current certificate of employment )
• For OFWs with existing POEA records and returning to the same employer but a different country : Letter from the employer confirming the transfer of job site
• For OFWs who are not yet registered with the POEA or who changed their employer on-site : Sworn statement/Affidavit explaining how you’re hired by your current employer ( Check sample affidavit here )

Tips and Warnings

• Schedule your OEC appointment less than 60 days before your departure date. An OEC is only valid for 60 days and can only be used once. Your OEC may expire before your flight if you get it too early.
• Make sure your profile photo is updated. It may have been a while since you came home to the Philippines. You should update your profile photo to prevent inconveniences during your OEC appointment day.
• You don’t have to set an appointment if you’re qualified to get an online OEC . Qualified OFWs are those who: a) have a valid work visa/permit, b) will be returning to the same employer and job site, and c) have existing POEA records. If you meet all these qualification requirements, the system will give you a printable version of your online OEC instead of asking you to set up an appointment.

Frequently Asked Questions

1. i tried to set an appointment, but no more slots are left. can i walk in at poea/polo instead.

Yes, provided that you have a valid reason. For example, you can explain that you only have ten days of vacation and are scheduled to leave soon. You can support this by showing your visa and other requirements listed above.

Note that priority shall be given to those who have secured an online appointment.

You can get the OEC directly at the airport as a last resort. However, they can only issue an OEC if you have a valid reason that may have prevented you from going through regular processing. For instance, you can get an OEC at the airport immediately before your departure if you can prove that you’re on emergency leave and already have a confirmed flight booking.

2. I’m a direct-hire OFW. How can I get an OEC?

Applying for an OEC for direct-hire OFWs differs entirely from those hired through recruitment agencies. Click here to learn more about the updated process of obtaining an OEC for direct hires.

3. My BM Online doesn’t seem to work anymore. How do I set an appointment?

BM Online will slowly be replaced by POPS-BaM (POEA Online Processing System for Balik Manggagawa) starting June 30, 2021. You can transfer your BM Online records to POPS-BaM using this guide . Once you transfer your records to POPS-BaM, you can follow the guide on this page to set up an appointment.

4. I am qualified for an OEC exemption, but the POPS-BaM website asks me to schedule an appointment. What should I do?

You are qualified for an OEC exemption if you are a balik-manggagawa who:

*will be returning to the same employer and job site; *have a valid work visa/permit; and *have existing POEA records.

If you are sure you meet all three qualification requirements, then it’s entirely possible that your POEA records from BM Online have not yet been updated in POPS-BaM. The system will do that automatically for you within 24 hours as long as your records from BM Online and POPS-BaM match.

If, after 24 hours, your account is still not updated, you can manually match your old BM online records using this guide . You may also submit a ticket to the DMW HelpDesk, so your old BM online details can be matched to the new POPS-BaM system. Go to the DMW HelpDesk and follow these instructions .

5. My BM Online or POPS-BaM profile has a mistake, but I can’t change it on the website. What should I do?

Take note that you cannot change your:

a. First Name b. Middle Name c. Last Name d. Suffix e. Date of Birth f. Gender g. Email

If you need to change any of the above details, you must set an appointment with POEA. However, if you only need to change details other than those listed above, you only need to follow this guide for POPS-BaM .

6. My employer’s company name/ contract information/agency details are changing. Am I required to set an OEC appointment?

If you still have a valid OEC with outdated information, you must cancel it before acquiring a new one.

File a ticket in the DMW HelpDesk to process your OEC’s cancellation. Since these changes do not involve employer/job site changes, you can apply for a new OEC containing updated information via the POPS-BaM of POEA online services website 7 .

Note that you must also verify your new employment contract by your country’s POLO before POEA can release your OEC.

7. Should I have my employment contract POLO-verified before setting an OEC online appointment?

It depends on your current circumstance. If you’re any of the following OFWs, you must verify your employment contract before securing an OEC appointment online 8 :

a. Returning OFWs with a new employer/company in the same country b. Returning OFWs who have a Visit (Tourist) Visa before and now have been converted into an Employment (Working) Visa c. Returning OFWs who have a new job site/country (even if you’re still working with the same employer) d. Returning OFWs who are not previously registered with the POEA 

Before vacationing in the Philippines, it is advisable to get your contract verified first by your country’s POLO. The documentary requirements depend on your POLO office, but the usual ones are the following 9 :

a. Employment Contract (with Addendum for professional/skilled workers) b. Work Permit c. Passport Data Page d. Affidavit of Employer on COVID-19 e. Secretary’s Certificate (for professional/skilled workers only) f. Business or Employer’s Information Card g. Employee Information Card h. Copy of valid ID i. Proof of employment (e.g., recent certificate of employment, valid ID, payslip)

Submit the documents to your country’s POLO for verification. It depends on the respective POLO office how much you must pay for the verification fee. The office also informs you how to claim the verified employment contract (either via courier or pickup).  

8. I arrived at the POEA office during my appointment, but they refused to issue my OEC because my employment contract was not POLO-verified. What should I do?

Unfortunately, getting an OEC without a verified contract for OFWs with a new employer/job site might be a shot in the dark. So, getting your contract POLO-verified before returning to the Philippines is best.

Suppose you fail to verify your contract while abroad. In that case, POEA might ask you to submit a notarized affidavit and sworn statement explaining why you failed to verify your new employment contract. They will also request supporting documents to justify your reason 10 . 

Another alternative is to have someone process the verification of your contract outside the country (POLO) on your behalf 11 . Once the verification is done, your representative will send the contract to the Philippines so you can present it to the POEA.

Go back to the main article: An OFW’s Complete Guide to Getting an OEC through BM Online or POPS-BaM

• Frequently Asked Questions. Retrieved 19 July 2022, from https://www.dmw.gov.ph/faqs
• Labor OfficeWDC. (2022). Kabayan, magbabakasyon ka ba sa Pilipinas? Panuorin mo ito. [Video]. Retrieved from https://youtu.be/OSeXCA41T4w
• Labor OfficeWDC. (2022). Kabayan, magbabakasyon ka ba sa Pilipinas? Panuorin mo ito. [Video]. Retrieved from https://youtu.be/OSeXCA41T4w?t=301
• Mekanikal Inhinyero Vlogs. (2022). Paano ako nakakuha ng OEC without verified contract sa POLO [Video]. Retrieved from https://youtu.be/xy9RO51L5iE?t=451
• Alvz, A. (2022). Paano kung umuwi na hindi napa-verify ang kontrata? [Video]. Retrieved from https://youtu.be/8PsNYIz4y8Y?t=151
• Philippine Overseas Employment Certificate (POEA). (2021).  POEA Advisory No. 77 (Launch of the New BM Online System & Procedures to Transfer Current BM Accounts to the New System) . Mandaluyong City.

Written by Venus Zoleta

in Government Services , Juander How , POEA

Last Updated September 21, 2023 09:36 AM

Venus Zoleta

Venus Zoleta is an experienced writer and editor for over 10 years, covering topics on personal finance, travel, government services, and digital marketing. Her background is in journalism and corporate communications. In her early 20s, she started investing and purchased a home. Now, she advocates financial literacy for Filipinos and shares her knowledge online. When she's not working, Venus bonds with her pet cats and binges on Korean dramas and Pinoy rom-coms.

Browse all articles written by Venus Zoleta

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POEA e-Registration Problems, Errors, and How to Fix Them

by Gibi | Last updated Nov 24, 2023 | How-to Guide | 104 comments

Since the launching of POEA’s e-Registration campaign, many OFWs and seafarers have found themselves online creating their e-Reg Profile.

This was stressed more clearly when a couple of years ago, manning agencies both land-based and shore-based, were required to provide an e-registration Number.

I made a step by step clear-cut tutorials with images on creating your e-Registration account . Additionally, I wrote the reasons and future government plans why the Philippine Overseas Employment Administration (POEA)  established an online registration facility  for seafarers and OFWs alike.

I assume you already tried creating an e-registration account on the government’s eservices website and experienced errors, problems, and difficulties like saving your progress in Section 2. This post will help you fix all those nightmares.

I know that POEA is now called DMW . Nonetheless, their system is the same and you might find something here to solve your DMW account problems.

Disclaimer: Seaman Memories and the owner thereof is not in any way affiliated with POEA. All errors and problems regarding your POEA e-Registration is not made directly or indirectly by Seaman Memories but probably by POEA’s e-Registration website and/ or the user. This tutorial doesn’t guarantee a 100% surefire fix. If errors persist on your account, please contact POEA/ DMW directly.

Contents Overview

POEA e-Registration Problems

Most of the errors here occur during the start of your registration. Logging-in problems, forgetting passwords, and verifying accounts are easy to fix.

1. Unable to Save or Update Section 2

Completing Section 2 is one of the most frustrating tasks in your e-registration journey especially if you whacked all your brains out checking items which you missed out.

Check the image below and see if you similarly filled out the necessary information. If it’s the same and you still receive an error, log out and do it again on another day. This might be due to the heavy volume of traffic on their website at that time.

2. Not Receiving Confirmation Email

To verify and activate your account, a confirmation email is normally sent to your registered and active email address after signing up.

If you did not receive any in your inbox, check your spam folders . It should be there. If not, proceed to the last step.

3. Forgot Password

If you forgot your password, just click the Forgot Password  on DMW’s account recovery website . You can retrieve and reset your password by entering your email address. Follow the succeeding instructions and you are good to go.

4. Retrieving Username and/ or Password

If you totally forgot your username and email accounts, skip to the end of this post. A special help is available below for more detailed solutions that you can try.

If you want to retrieve your password, just follow Number 3.

5. Password Expired.

A technical error stating that your password is expired could also occur. Just renew your password or click Account Recovery to renew it. Then follow the succeeding instructions like in Number 3.

6. Wrong Sign-up Email Address

When you signed up and discovered that you forgot the password of the email address you used, this could be a big problem.

POEA’s e-Registration system validates your name and email address to avoid duplicates. This means that you can not use the same email address twice or create another account using the same name with a different email address.

To solve this problem, skip to the last step .

7. Editing Your Name

Editing your Full Name is not possible using the online e-Registration system. If you discover that your name has the wrong spelling, lacks suffix, or whatever reasons, you won’t be able to change it. You can’t also create a new account using your correct name with the same email address.

Creating multiple accounts is also not advisable according to POEA because it is a ground for disqualification.

8. Nothing happens when clicking “Change Photo”

After Clicking “ Change Photo ” for your Profile or Passport, head directly to Section 2 and click “ Choose File ”. A new window will then open up for you so you can upload the desired image that you want.

9. Website Hangs Up or Loads Very Poorly

Due to the sheer volume of traffic, POEA’s e-registration website experiences difficulty in loading its page. Sometimes, an error could occur when logging into your account. Don’t fret. Try it for another hour or day.

The best to create your e-registration profile is during off-peak hours like late evening to early morning.

10. The account is Locked

This could happen if you entered the correct username but the wrong password for more than 5 attempts. The solution is easy for this one.

Just click on the Forgot Your Password  link and follow the succeeding steps. You can also send a request to the administration of eRegistration to reset your password.

Last Resort Fix

Since it’s quite clear that the problems with your eRegistration Profile cannot be solved by yourself, it’s time to get external help and apply these tricks to fix those errors.

1. Contact POEA/ DMW directly

Use these contact details:

Official Website :  https://www.dmw.gov.ph/

Hotline : 8-722-11-44 | 8-722-11-55

Email : [email protected] | [email protected]

2. Visit any POEA/ DMW Office or Branch

If you are in Manila, you can visit the main office at this address.

Location : Blas F. Ople Building, Ortigas Avenue corner EDSA, Mandaluyong City

3. Ask for help from your Crewing or Manning Agency

Sending emails or calling POEA/ DMW Hotlines and the Manpower Registry Division may not work out well due to the volume of inquiries they handle.

In this case, you need someone who has direct contact or who knows somebody inside POEA. Your Crewing Agency comes in handy.

VERY IMPORTANT! All licensed manning and land-based agencies are mandated by POEA to establish their own helpdesk or kiosks within their office premises to facilitate the registration of their hired seafarers, land based workers and applicants.

Applicants who forgot their e-Registration number or did not receive an email confirmation can now go to your respective recruitment agency for assistance.

Remember that your manning agency needs your e-Registration Number because they too are mandated by POEA. Asking them for some help is a win-win scenario for all.

4. The e-Services Ticketing System

If you are far from your company, you can still ask for help directly from DMW. Visit DMW’s website and open a ticket from there. This is for:

• Applicants with e-Registration Number
• POEA Licensed Agencies

How to Use It

1. On your browser, type https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx .

2. Scroll in the middle and look for DMW Helpdesk .

3. Click “Create Ticket” and Continue.

4. Select which service you need from them.

• Online Services-ERegistration
• Online Services-Balik Mangagawa
• Deployment Record
• Select the concern on the drop-down menu.

5. Click Next.

6. Follow the remaining prompts. They may need your email address, registration number, or personal info (Name, Birthday, Age, etc.)

7. Copy and save your ticket number. You will use that for follow-ups and answering them whenever they ask for more details.

8. Keep an eye on your inbox for their messages.

UPDATE: POEA will be replaced by the Department of Migrant Workers or DWM. All of their functions will be transferred in the new agency including the online registration platform. The same problems and solutions discussed above are also applicable in DMW. I created a new article specifically on how to solve your DMW registration account problems . Kindly click on that link.

Kindly comment if the methods worked well or not.

May the winds be in your favor.

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104 Comments

Hi Sir, kukuha ako nang PEOS Certificate online, kaso hindi ko magamit yung E-Registration ko, paano po kaya gagawin ko?

Gawa po kayo ticket sir pra mbigyan kayo ng assistance ng eregistration team.

Hello po, Ive created a ticket but I just want to ask if what the usual turn around time na mag rereply sila?

Good day. In my case, I received their response within one or two days. Kung wala pa po silang reply after 2 days, follow up nyo nlang po using the same ticket.

Hello po bkt po pag nag sign-in ako not found yung account ko and if mag register nman po nalabas is already registered why po? HUHUHU pls help

Click mo forget password sir at dapat may access ka sa email mo para makuha new password.

bakit po pag time ma mag lagay po ako ng education po bakit wala po sa given list ng school yung name ng school po namin po? what will do?

You can leave it blank sir and contact support.

Sir paano kaya mairesolba nagkakaproblema ako di ko ma attached yung MID No. ko kahit na verified na. Yung nasa Profile ko po YBAÑEZ tapos sa pag-ibig naman po YBANEZ d kaya ito yung problema? kung ito nga, paano kaya ito i correct sir? ilang beses na akong nag add ng PAG-IBIG MID NO. required kase ng Agency di naman daw pwede yung RTN, dapat daw MID NO. talaga

Anong error po lumalabas sir pag nagfail ung upload mo? Try mo ulit sir mamayang gabi or kinabukasan.

Sir ask lng sana ako if wala bang problema if ung oec certificate ko balik manggagawa is merong suffix name at sa passport ko is wala ok lng po ba hndi ba ako ma ooffload?? salamat sa sagot sir..

Good day po. Advisable po na pareho ang name mo sa passport at oec para iwas hassle sa airport. If my time pa po kayo, kuha nalang po kayo ng bago at double check nyo po ang details kung tama.

Sir paano po malalaman if cancel na ung oec ko kasi nag create ticket ako nung 14 of jan. Kasi mali ko akala ko exempted nako hindi po pala kasi same company po Ako pero change name napo ang salon namin sa visa ko before is rose water ladies salon then nagrenew ako bedashing beauty lounge na. Need ko po macancel yung ginawa ko para makakuha ng appointment malapit na po pag alis ko pabalik ng uae. Please need help po

Good day po. Hintayin nyo po reply dun sa ginawa mong ticket regarding OEC cancellation. Kung wala pa po reply,. follow up nyo nlang po using the same ticket.

pano po ma marecover yung E registration. limot napo password and e mail po

Hello. Have you tried submitting a ticket to DMW Helpdesk to recover your account?

Hi change of employer po ako pero pag encode ko details and will click submit na wala nangyayare sunod pano po gagawin?

Please Help, Nagpareschedule po ako ng appointment sa poea for my OEC, for change employer po, kaso nung nainput ko n po yung employer name and nilagay ko po yung sa agency na NA kc direct hire na po ako. ang problema ayaw mg continue and lging nakaimportant reminder na red yung sa employer name e nainput ko n nga

Hello po. Since nagbago po kayo ng employer, punta muna po kayo sa DMW office para matulungan nila maayos yang problema nyo.

paano po magpalit nt profile picture, napapalitan naman siya kaso kapag iprint mo na bumabalik parin old picture

Check nyo po ulit after some time bka hndi lang nag-update ang pagsync ng data nila. HPag wala parin, try nyo po after ilang hours or days.

Good day concern ko po bakit hindi po ung resume ko ilang beses ko na po inulet nag upload po ng new picture ko pero nd parin po nagbabago. pero sa Dashboard lang po nagbabago?

Good day po. Hintayin nyo lang mag sync servers nila sir so try again after ilang araw po.

Mali po yunh Birthdate ko sa profile and gumawa na ako ng ticket. Mag iisang buwan na po yung ticket and for assignment pa rin ung status. Ano po yung pwede kong gawin. Nag message na po ako pero walang changes

Try nyo po icancel ang ticket at lipat nyo po sa ibang pocessing site ang ticket nyo. Yung sakin last time Tacloban City pinili ko nsolve naman in about 7 days.

Hi Sir Gibi, good day po…

Pwede po ba ako mag ask ng assistance:

May problema po ako sa pagtransfer ng old BM records ko to the new DMW account… may “Jr.” po kasi ako sa pangalan…

pero yung name ko kasi dati sa old BM ko is walang tuldok (.) sa Jr

Pero yung new DMW account ko may tuldok (.) na sa Jr.

Panu po bo ang gagawin dito para mailipat ko ang mga old BM online records ko sa new DMW app? Hindi kasi mai-transfer ang records kasi may difference ng tuldok (.)

Salamat ng madami sir Gibi

Good day sir.

Try nyo po gawin iyan sa PC or laptop since bka buggy ung app nila. Or pwede po kayo gumawa ng ticket sa DMW Helpdesk at sila na mismo ang maglilipat or tutulong sa pag-ayos ng account migration nyo. Eto po sample: How to Solve Your DMW eRegistration (eReg) Problems Online

Good afternoon is there any possibilities na ma change po yong email na anactive npo? Kasi matagal npo kasi na create yon at ska ang mobile number na ginamit po ay in active na rin..

Pwede pang mchange yan sir. Punta po kayo sa DMW online services at create kayo ng ticket. Meron magrereply sayo dun regarding your concern or request. Eto po sample: How to Solve Your DMW eRegistration (eReg) Problems Online

Hello sir, nang mag update na ako ng profile may error ako na naencounter sa Mobile at contact number ko na “Accept Number” ano po gagawin ko? Di nasisave yung informations dahil sa error na to.

Good day po. Try nyo po ganitong format ng number: 9xxxxxxxxx Replace nyo nlang po ang xxxxx ng number nyo. Halimbawa po 9212577301 Then update profile nyo po.

Hello po,.just want to ask po. Ka2verified ko lng ng contract knina..the lady told me n isesend daw po niya agad ung temporary password sa email ko pero ng hapon akong nag-antay wala nman po. Paano po kya un? Thank you po

Contact nyo lang po sya ulit using the same ticket. Pero bka next year na sya makareply since magnnew year.

Hello! Pano po kaya yun mag eticket sana ko kaso ayaw niya na magnext ang sabi po is name and birthdate not found.

Baka hindi po magkatugma ang name at birthday na nkalagay maam. Subukan nyo po gumawa ng ticket gamit eregistration number mo. If ayaw pa rin talaga, pwede po kayo bumisita sa pinakamalapit na DMW processing site.

sir natanggap q nman temporary password q,nang ginamit q na ito username and password did not match ang lalabas…

Sir good morning. Try mo copy-paste ung username at password mo kung maglolog in ka. kung wala parin, gawa kna ng ticket at submit mo sa DMW. More info here po: How to Solve Your DMW eRegistration (eReg) Problems Online

Pano po Kaya mapalitan Yung religion hnd po kasi Napansin na aglipayan yung nailagay dapat po catholic. Please help

Good day po. Pwede naman po sya mapalitan. meron pong drop down menu sa tabi ng religion. Click nyo po iyon at piliin ang relihiyon na hinahanap nyo. then balik kayo sa taas ng dashboard at click ang “Update Profile”. Meron din lalabas na “Save Changes?” at click nyo lang yun. After that, ma-uupdate na po religion nyo.

Hi, Good day. I wanna ask. Anong gagawin kung hindi masubmit ang BM details ko? At first successful sya pero nag cancel ako since walang schedule for appointment on October? Pero nung nagtry ako ulit this week hindi na ako makapagsubmit ulit. Idk if data error or syntax error lang ng site wala naman ako i-sinet na date nag cancelled na sya. Nakalagay sa Contract history ko is status cancelled. Is it possible na magwalk in na lang sa POEA.

Good day po. try nyo log out then log in from another browser at resubmit nyo uli. Then try nyo rin po magcreate ng ticket regarding your issue. Posible namn po mag walk in sa DMW/ POEA pero irereschedule din po nila kayo ulit.

Sir baka may idea ka. nag Helpdesk ako para sa Eregistration na Walang confirmation email akong nareceive. Ngayon, may nareceive na akong email na may nakalagay na “Your eRegistration Version 2 account password is changed!” Bakit po kaya Version2?? So Triny ko pong ilogin gamit ang email na binigay ko at ang password na sinend saken sa email PERO pagka login–Account Recovery po ang lumabas at pinag fillup ako ng email sa box. Ano po ba ang dapat gawin don? fillupan ko?? Sa email kase dapat ichange password daw ang sunod gawin pero “account recovery” ang lumabas at hindi yung Dashboard or change password. Please help naman po sa steps pano ako makakuha ng OEC ko, sa Sept 20 na po flight ko. Thanks!

Sir good day po. Follow through nyo lang po instructions sa reply nila at yung lumalabas sa link. Technically, account recovery po ang mangyari at kelangan mo baguhin ang password mo. Need mo ilagay ang email address mo sa box para dun to verify your account and send them your new password as well… That’s how I see it po.

“Your eRegistration Version 2 account password is changed!” Bakit po kaya Version2 -Naka version 2 na po ang ereg natin since sa time ng POEA pa. Same system lang din naman pinalitan lang ng pangalan kyaa naging DMW.

I hope matagumpay mong maayos ereg account mo

Hi sir may posibilidad po ba na mapalitang name po,,may mali kc sa first name nailagay?nagcreate nmn n ng ticket at na submit n din kaso for assignment parin till now?pauwi n po ng dec.hope my alam po kau for kasagutan…

Good day po. Hintayin nyo nalang po reply nila at follow up nyo narin sila sa social media pra mapansin concern nyo.

Hello po, ang status ko po ay for compliance dahil mali po ang name ko. Ang sabi po sakin ay mangako at sumunod sa mga paalala at magsend ng active email address, paano po kaya ako tutugon sa kanila? Nagtry po ako mag reply pero nagsesend lang po ulit sila ng ganon. Paano po kaya iyon?

Magandang umaga po sir.. Yung messaging platform na ginamit nyo pag communicate, pwede nyo po isend ang active email address nyo dun. Anong active email address po ang nireply nyo sa kanila? sa DMW po ito, di po ba?

Good Day Oo.. maybe ma help nyo ako nag try ako mag filled up sa DMW sa dashboard nang balik manggagawa form upon completing all my detail Hindi na po sya nag Go through.. or showing next page na dapat for appointment sana’ lageng Nasa submit then nothing happen, maybe someone can help Oo. Thank you

Good morning maam. Baka meron po kayong na-miss out na detalye sir. Double check nyo lang po. Meron po ba kayo PAG-IBIG at Beneficiary?

Hello po. Paano po kung sa pag ibig nyo double letter tapos sa ereg single letter lang. Paano po gagawin. Need ko po ba ipa correction sa pag ibig?

Check nyo po kung ano nakasulat sa passport nyo at dun po kayo sumunod. dapat pareho din ang nakasulat sa ereg nyo sa passport. In that case, you may need to correct your pag-ibig account.

Pero ung saking di nman po ako nagsync ng pag ibig account ko sa ereg at okay naman so far.

ano po kaya ibig sabihin ng for assignment ang status?

Sa ticket to sir? Anong queries po nilagay mo dun?

Hello po…..ask ko lng po ilang days po b para Malaman po ung reply ninyo s ereg q po…kc po d po kmi inaasikaso s agency pag Wala po ung ereg. Sana po matugunan po ninyo agad ung aking problema…kc po nag palit po aq Ng email at password ..merong n din po aqng ereg no# Tapos may note n….for assesment

Hello sir. Hindi po ako affiliated sa POEA or DMW. Per my experience po, 7 days bago naresolba problema ko sa ereg . depende po kasi yan since first come first serve basis sila. Check nyo lang po always ang email nyo or helpdesk for their reply.

Mga ilang araw kaya bago maresolve yung ticket? Mali kc gender ko Ereg.

My experience took me 7 days po para maresolve yung ticket ko. First File, First Serve Policy kasi sila so kung marami nagsubmit ng ticket sa isang processing site, matatagalan po yung sa inyo since nakapila. Pero pwede nyo naman ifollow up by sending a reply message.

Hello. Good Day.

Anong proceso po ba if email address ko lang ang alam tapos yung password ng gmail ko ay hindi ko na alam. tsaka ibang number ng phone na ang gamit ko ngayon. kaya hindi ko mabuksan yung gmail ko kasi hindi ko na gamit yung cp# naka register sa e-registration.

Maraming salamat po sa response.

Sir good day po. Create po kayo ticket at piliin nyo po ang, “I Forgot My ERegistration Number and Email Address”. Then sundin nyo lang po next steps dun hanggang sa may magreply sayo na taga DMW.

More info po dito —>> How to Solve Your DMW eRegistration (eReg) Problems Online

hi Sir, May DMW mobile app na po ako. bakit pag bukas ko may message na your contract was not found in the system. na verify naman contract ko noong nag bakasyon ako last year tapos ngaun kakarenew ko lang. anong gawin ko po. Thanks

Most probably buggy po ang app nila as also seen from the reviews in play store. Try nyo po web browser.

Hi! Paano palitan yung middle name ko to NMD kasi wala akong middle name? Ang linagay ko kasi is “-” kaya din siguro hindi ko ma input yung PAGIBIG MID ko. Tried creating a ticket pero ang tagal ng reply.

Hello po. Hintayin nyo nlang ang reply sa ticket kahit matagal pero follow up nyo rin thru email.

Hindi ko po malagyan or maupdate po ung work experience ko po. Lalagyan ko po sana

Subukan nyo po log out and log back in ulit.. Then try nyo po fill upan lahat ng details na hinihingi.. Subukan nyo rin po off peak hours kayo mag update.

Hellow po paano po ba ilagay ung kumpleto po sa last name thanks po sa sasagot

Hi pakibigay po more info regarding your problem?

Question lang. Di ko kasi maiattached pagibig id ko. Verified naman MID ko. Possible kaya na dahil sa pagibig nakaregister surname kong N lang at sa nacreate kong acc sa ereg is Ñ? Salamat sa sagot

Hello sir. Pina-require po ba ng kumpanya nyo na ilagay ang pag-ibig ID sa ereg? Kung hindi naman, yung ibang valid IDs nlang po. Baka rin kasi may bug pa sa system nila kya hndi matnggap yung Ñ. Pero kung gusto nyo po talaga, gawa po kayo ticket at open nyo po yan sa support ng DMW.

Hi sir good day.! Ilang working days po ba sa eregustration error pag fix..at nakapag create na po ako ng ticket sa portal pero gusto ko palitan ung nilagay ko na processing site..anu po ba pwede ko gawin..salamat po and god bless po

Yung sakin po 7 working days bago nresolve yung problema ko. Kung gusto nyo po palitan, “Cancel Ticket” nyo lang po at gawa kayo ulit ng bago. Kaso, baka matagalan kayo kung ilipat nyo sa ibang processing site since nka First File, First Serve Policy yan sila.

Good afternoon po, ask ko lang po sana kung need po ilagay same home address kahit lumipat na kami. Yung nasa old profile ko po ay yung old address namin. 2019 ako last naka’log in sa at 2020 kami lumipat.

Hi Maam. Yung current address nyo po ang ilagay. Update nyo lang po ang profile nyo para sa bagong address.

Paanu po mag change ng processing site na click kopo kasi is la union dapat po sana is Ortigas ave. Kasi taga san mateo ako. For evaluation po sana. Thank you

Anong evaluation po? No appearance po ang registration ng DMW eReg so there should be no onsite appearance po.

bkit wala po ako natanggap sa email ko

Check nyo po ang spam folders or archives. Kung wala pa rin. Contact nyo na po ang POEA.

Hellow po.. wala parin pong reply yung POEA sa akin po.. matagal ko na po kasing hinihintay pero wala parin po hanggang ngayun.. E sa susunod na linggo na flight ko po .. kailangan ko po kasi.. paano po yan.. dito po ako sa Ilocos kaya hindi ako makapunta doon sa office

Hi Maam. hingi po kayo assistance sa manning agency for this matter.

Pano poh gagawen pag di nailagay ung picture poh kc diko poh alam may binigay na pasword pro san ko ung ilolog in poh

Hello maam. Log in nyo po ang details nyo dito pra mka access at maedit ang account nyo. https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx

Bat my ticket n ako isang linggo n d ko parin mabuksan ang aking e registration dahil forgot password sya

Contact nyo po poea sir..

Mali po ang nailagay kong Email add, ang nailagay ko po ([email protected]) instead of COM, CON po ang nailagay ko, need to change my email address. sana po may makatulong po sa problem ko thank you

Sir DMW na po ang may hawak sa eregistration. Create po kayo ng ticket sa website nila. Eto po simple steps kung paano ma-recover or maayos ang email mo: How to Solve Your DMW eRegistration (eReg) Problems Online

Paano po ma retrieve ang ereg ko po..Diko kc alam anong email ng agent ko

Yung personal email nyo po ang gagamitin nung nagregister kayo.

Paanu po Yun sir Hindi aq mkkuha. G appointment SA polo dto SA Singapore need q po appointment for oec kso nklimutan q po Yung password Ng email q,ska Yung phone number po nka registered dun Hindi q po nggmit for 8 years na po, paanu po gagawin ko, pde pba jn nlng aq SA pinas kumuha Ng oec?

Hello po. contact nyo po ang POEA or DMW para marecover ang account nyo. Hingi rin po kayo ng advice sa kanila regarding your situation.

tapos ne recovery account ko na email ko pero wla parin akong natanggap na message galing poea kahit tama nmn ang email address ko..

Kung nasa maynila po kayo Maam, bisita nalang po kayo sa POEA office.

Panu po ang gagawin ko kung maling email ang napindot at nailagay ko hnd q po mrcv ung confirmation

Contact nyo po ang DMW para mreset ang email nyo sir. https://onlineservices.dmw.gov.ph/OnlineServices/Public/OFWTickets.aspx .

paano ba iyan sir, nka ereg. na ako sa poea last may 2018 pa at hindi ko na update, hindi rin ako nkatanggap ng confirmation link sa poea, ngayon kailangan ng agency ko para maka enter account ako sa ereg. ang problema , Person as already an eRegistration, nakalimutan ko na ang password ..ano gagawin ko sir? pupunta ba ako sa POEA?

hello po. nag try ulit ako mag-register using my personal info, pero sabi meron na daw ako e-registration account. is it possible ba na, click ko ung forget password? para magkaroon ako ng confirmation link sa email ko? wala kasi ako narecieve, pati sa spam folder ko wala din. thanks po

Check noy po ulit sa inbox or spam folders nyo. If wala pa rin try nyo po yang sa forget password. kung ayaw talaga, get connected nalang po kayo sa POEA regarding this.

problema ko po wala akong natanggap na reply from poea sa lahat ng ng mga folder kung ulitn ko mag register nakalagay do this person have eservices already

mali po ung bday na enter when i registered my email.. try ko na i edit and update sa section 2 pero di prin mabago.. ano po pede ko gawin? thank you

Hello Maam try nyo po another time baka mabagal lang ang response ng website nila. I checked mine okay naman po sya.

hi mam leny, same tayo nang problema. wrong date na ilagay ko sa bday. anong update sa profile mo?

Please add this: 10. No edit option for name, birthday, and passport number, and passport expiry date.

Thanks. Will look into it.

Ask ko lng po bat wala po akong natatanggap na confirmation link at wala rin nman po akong natatanggap na password sa email ko kahit tama naman yung nilagay kong email?

Hello Maam.

Bka nasa spam folders napunta yung email nila. Check nyo nlang po. Kung wala dun, contact nyo po DMW para ma assist nila kayo.

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Philippine Overseas Employment Administration (POEA): What You Need to Know

If you are planning on working overseas, it is important that you have the proper paperwork in order to be registered as an Overseas Filipino Worker (OFW). The POEA (Philippine Overseas Employment Administration) is a government agency that is dedicated to protecting the rights of Filipinos working overseas.

Do note, however, that the Philippine Overseas Employment Administration’s main website has been redirected to the Department of Migrant Workers (DMW) . In line with this, the agency’s Facebook page has also been redirected to the DMW’s office. From now on, all the other agencies that regulate the hiring of Filipino workers will be managed by this department. That being said, there are still some functions of the POEA that are still in service as of this writing. Get to know more about them in the following sections.

What is the Meaning of the POEA?

POEA stands for Philippine Overseas Employment Administration .

What is the Purpose of POEA?

The POEA is a federal organisation that is tasked with providing the Department of Labor and Employment with reports on the results of its operations (DOLE). In addition to supervising the employment programme of the country that is carried out in other nations, it is responsible for safeguarding the migrant worker population of the country against unethical and illegal recruitment activities.

The Overseas Workers Welfare Administration (OWWA) and the Department of Labor and Employment work together with the Philippine Overseas Employment Administration (POEA) to ensure that all Filipinos working abroad have access to social assistance and safety measures (DOLE).

In spite of the fact that they are both overseen by the Department of Labor and Employment (DOLE), the OWWA and the POEA approach the completion of the tasks that have been delegated to them in quite different ways.

The Philippine Overseas Employment Administration’s primary objective is to protect the legal standing of Filipino workers who are employed in locations outside of the Philippines. In addition to this, it monitors and encourages people to maintain their occupations within the country where they are now employed. If you are interested in learning more about the organization’s many different services and programmes that it provides, please go to the following sections, as they provide more information on the subjects that are of interest to you, as they are listed below.

Functions and Responsibilities

The POEA is responsible for a variety of tasks and responsibilities, some of which include the licensing and permitting of businesses that are involved in recruitment, the processing and approval of employee deployments, and the monitoring of employer compliance with the terms and conditions of employment contracts.

In addition, the POEA provides its workers with pre-departure orientation lectures as well as help in the event of an emergency.

INDUSTRY REGULATION

The primary objective of the POEA is to ensure that the recruitment practises of staffing firms adhere to all applicable ethical and regulatory standards. The first step in this strategy involves the organisation monitoring job posts from other countries across a variety of media venues. In addition to this, they regulate the industry by defining minimum labour standards, licencing overseas recruitment and manning organisations, offering incentives to private sector players, and penalising parties that do not comply with the regulations.

EMPLOYMENT FACILITATION

This component provides assistance to the POEA in the process of facilitating programmes such as pre-employment orientations for overseas Filipino workers (OFWs), the worker registry system, accreditation of foreign employers, deployment of employees via government-to-government agreement, as well as evaluation and processing of employment contracts.

WORKER’S PROTECTION

Assist well program, general services.

One of the General Services that POEA offers is referred to as Information and Communication Technology (ICT). It offers a wide variety of services to overseas Filipino workers (OFWs) in a variety of categories by means of online applications like as e-Licensing, e-Payment, and e-Authorization.

The Financial Management Service (FMS) is responsible for providing the necessary support services for effective financial management of the POEA. This is done in order to guarantee that the agency receives the appropriate amount of funding and that the agency’s funds are used in the most effective manner possible in order to achieve the POEA’s goals and objectives.

List of POEA Online Services

Aside from the programs mentioned above, the POEA also provides overseas workers with online services. These are as follows:

1. POEA Online Appointment

Simply enter it in the box that is provided on the home page of our website or download the official mobile app for your platform (Android or iOS) and then log in with your username and password. After you have successfully logged in, you will have the ability to either begin the process of creating a new appointment or view any appointments that you have already scheduled.

2. POEA E-Registration (Online Services Portal)

This portal also gives you the ability to view your historical transactions, such as payment records and updates on the status of any pending transactions you have. You can also utilise this tool as an alternate channel to report any issues or concerns you have regarding your case, as well as contact us if you have any questions.

3. Balik Manggagawa Online Processing

4. online pre-employment orientation seminar (peos).

The Online Pre-Employment Orientation Seminar (PEOS) is a pre-employment orientation program that is intended to provide fundamental information on the activities and operations of the PEOS program. This information can be accessed through the program’s website. Job seekers have the chance to learn more about the agency, its goal, and the services it offers through the Pre-Employment Orientation Seminar (PEOS).

5. Registration for Seafarers

Seafarers will be given a Seaman Booklet once they have been given permission to work in a foreign country. This booklet will contain essential information about the seafarer, including their name, passport number, and other pertinent data that they can use when working overseas.

6. Verification of Status of Recruitment Agencies

7. verification of agency’s job orders.

All licenced recruiting agencies, employment firms, and representatives are required to register with the POEA in order to comply with the requirements of the law. Before they can be sent to any country, prospective international employees are also need to register with the appropriate authorities.

8. SRA/LOA Online Application System

The new Online Application System has been made available by the Philippine Overseas Employment Administration (POEA). This will be of great assistance to anyone interested in applying for a job overseas as well as to any businesses who are looking for skilled individuals to fill open positions. You can now apply for SRA or LOA online using this brand-new technology, and you can also check the status of your application using this same platform.

9. Adjudication Cases Monitor

Video: programs and services offered by the poea, frequently asked questions, 1. what is an overseas employment program.

It includes the selection, acquisition, employment, career change, and employment of migrant workers after they have returned from their country of employment to their country of residence.

2. What is POEA clearance?

3. how can i apply for poea, 4. what is poea e registration.

A website that compiles and keeps information on people interested in working in other countries.

5. How long does it take to process the POEA?

6. how can i get poea certificate, 7. does poea conduct pdos.

The OWWA Central Office in Pasay City, the OWWA office in the POEA in Mandaluyong City, or other authorised third parties manage the PDOS OWWA. These offices are located in Pasay City.

8. How many hours is PDOS?

9. is pdos online now, 10. how much is the fee for pdos online.

Training for the CFO online Pre-Departure orientation is provided at NO COST to participants.

READ  NEXT: Department of Migrant Workers (DMW): What You Need to Know

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POEA (Philippine Overseas Employment Administration)

The Philippine Overseas Employment Administration or POEA is a pillar of hope for Filipinos seeking better opportunities abroad . With a clear purpose, the POEA strives to empower aspirations and ensure the safety and well-being of its workers.

POEA offers many benefits, programs, and services available for Filipino overseas workers looking for jobs abroad. It helps prepare and screen candidates for overseas employment gives them a chance to familiarize themselves with the prevailing rates of pay in the foreign countries they are applying to, and monitors their conditions while working abroad.

The agency also provides services to assist workers with particular needs such as gender-based assistance, labor welfare protection, financial aid for medical, or as well as repatriation in times of emergency. Additionally, POEA actively monitors the recruitment of Filipino workers and ensures that they are not being exposed to any kind of exploitation or abuse by employers.

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What is POEA?

The POEA is a governmental entity established in 1982 to oversee and regulate the recruitment and deployment of Filipino workers for overseas employment. It serves as the guardian of the rights and welfare of Filipino workers venturing into international job opportunities.

With a resolute commitment to safeguarding the aspirations of its citizens, the POEA sets forth stringent standards and guidelines to govern the entire process of overseas employment. This includes meticulously reviewing and approving job orders from foreign employers, licensing and monitoring recruitment agencies, and ensuring that workers are equipped with proper documentation and receive fair treatment abroad.

Moreover, the POEA extends its reach beyond administrative functions by providing essential services such as pre-employment orientation seminars, job matching assistance, and legal aid to safeguard the rights of overseas Filipino workers. By actively collaborating with various governmental and international bodies, the POEA combats illicit recruitment practices and human trafficking, solidifying its role as a solid protector of Filipino workers.

List of Benefits, Programs, and Services

There are several benefits that POEA provides to OFWs and the country as a whole. The following are some key benefits to take advantage of:

• Protection of Filipino workers through safeguarding their rights and welfare while working abroad. It establishes and enforces standards and regulations to ensure fair treatment, proper documentation, and decent working conditions for OFWs. The agency also provides assistance and support in cases of abuse, exploitation, or contract violations.
• Legal and ethical recruitment as the agency regulates and licenses recruitment agencies, ensuring that they operate within legal boundaries. By scrutinizing the practices of recruitment agencies, the POEA helps prevent illegal recruitment, human trafficking, and other forms of exploitation.
• Job matching and opportunities by serving as a platform to connect Filipino workers with reputable foreign employers. It facilitates the processing and approval of job orders, providing Filipinos with a wide range of employment opportunities abroad.
• Skills development and training as the POEA collaborates with various training institutions and government agencies to enhance the skills and competencies of Filipino workers. It offers pre-employment orientation seminars, skills enhancement programs, and specialized training to equip workers with the necessary knowledge and capabilities for overseas employment.
• Remittances and economic contribution through OFWs. The POEA’s role in facilitating overseas employment directly impacts the flow of remittances, which serves as a crucial source of foreign exchange and fuels economic growth. Remittances also help improve the living conditions and financial well-being of OFWs and their families.

The POEA implements several programs to effectively carry out its mandate of promoting and regulating overseas employment. The main function is to ensure the protection of OFWs from any illegal recruiter. Some of the notable programs administered by this agency include:

Assist WELL Program

The partnership between POEA and DOLE led to the establishment of the Assist WELL Program. Acronymized as WELL (Welfare, Employment, Livelihood, and Legal), this program encompasses a range of reintegration programs and assistance.

Its primary objective is to aid individuals in rebuilding their lives, addressing the needs of repatriated employees, including job opportunities, legal support, livelihood assistance, and overall welfare.

The Welfare Assistance covers the following:

• Transport assistance to OFW’s residence.
• Temporary shelter or accommodation.
• Stress debriefing.
• Emergency medical assistance.
• Airport assistance.

For Livelihood Assistance, it covers the:

Training for aspiring businessmen or entrepreneurs.

• Livelihood skills training.
• Business loan assistance.
• Support and mentoring for business owners.

The Employment Assistance offers the following services:

• Job placement or recommendation for either local or overseas employment.
• Competency certification and evaluation for repatriated OFWs who want to qualify for their new employment.

When it comes to Legal Assistance, the POEA offers the following services to Filipino workers:

• Legal consultation with a lawyer.
• Help OFWs prepare and file complaints including recruitment violations, disciplinary action, and illegal recruiting.
• Counseling during preliminary hearings and inquiries for criminal cases that involve illegal recruitment.
• Conciliation proceedings to create a forum that will assist returning OFWs and their agencies to discuss any mutually beneficial agreements.

General Administration and Support Services

The POEA also undertakes general administration and support programs as part of its mandate. These encompass diverse functions, including computer support, human resource management, and financial management. Below are a few examples of the general administrative programs provided by the POEA:

• Quality Management System.
• Plans and Policy Development.
• Financial Management.
• Supplied and Property Management.
• Information and Communication Technology.
• Human Resources Development.

Worker’s Protection

The POEA takes a proactive stance in safeguarding the rights of Filipino workers employed overseas. Recognizing the significance of preparing applicants for their journey as OFWs, the agency conducts informative seminars to equip them with essential knowledge. Furthermore, to ensure the well-being of OFWs, the POEA operates a 24-hour hotline that serves as a lifeline during emergencies.

Through these initiatives, the POEA delivers a range of services aimed at protecting the welfare of OFWs:

• Repatriation assistance.
• Legal assistance including penalizing, prosecuting, and filing cases for illegal recruitment victims.
• OFW global profiling and mapping.
• Secure deployment to companies and countries that comply with the Amended Migrant Workers Act.

POEA Online Services

There are online services for Filipino workers to avail of so they can easily process POEA services without leaving their homes. The POEA Online Services Portal offers the following online services:

Balik Manggagawa Online Processing

OFWs can obtain their Overseas Employment Certificate (OEC) online, eliminating the need for office visits. Returning OFWs may also qualify for OEC exemption, simplifying the process.

Adjudication Cases Monitor

The purpose of this service is to monitor previous cases through a certain case number. However, OFWs can track or check their case in order to see their progress.

Online Pre-Employment Orientation Seminar

The PEOS is a comprehensive session that equips applicants with essential information before their departure abroad. Attendance is mandatory as it is a requirement for obtaining the OEC. The PEOS consists of eight learning modules which will serve as the basis for the accompanying test. This convenient seminar aims to provide applicants with valuable knowledge from the comfort of their own homes.

Video: POEA E-Registration and PEOS Online Registration

In this video, you will get a full guide for POEA e-registration and pre-employment orientation seminar online. From the video introduction, you will learn some helpful tips on how to register with POEA through online registration. You will be guided when filling up and updating your account. Lastly, this tutorial will walk you through the PEOS training.

Frequently Asked Questions

1. what is the primary role of the poea.

The POEA is responsible for the regulation and promotion of overseas employment. They provide various services such as job matching, verification of job orders and recruitment agencies, issuance of OECs, and assistance in cases of labor exploitation or abuse.

2. How can I apply for a job overseas through the POEA?

You can browse their official website for available job vacancies. Once you find a suitable job, follow the application instructions provided, which may include submitting required documents and attending interviews or exams as necessary.

3. What are the requirement and documents needed for overseas employment?

The specific requirements and documents vary depending on the country and job position. However, common requirements include a valid passport, employment documents, medical certificate, training certifications, and other supporting documents requested by the employer or POEA.

4. How can I verify the authenticity of a recruitment agency or offer?

Check if the agency is licensed and accredited by the POEA. The POEA website provides a search function where you can verify the status of the agency. Additionally, you can contact the POEA directly to confirm the legitimacy of the job offer.

5. What are the rights and benefits of Overseas Filipino Workers under POEA regulations?

The POEA ensures the protection and welfare of OFWs. Their rights include fair treatment, just compensation, access to legal remedies, and the right to join unions or associations. OFWs are entitled to benefits such as health insurance, social security, repatriation assistance, and mandatory government contributions.

The Philippine Overseas Employment Administration stands as a crucial advocate for OFWs. Through its comprehensive programs and services, the agency ensures OFWs’ welfare, rights, and support. From informative seminars to online processes and dedicated hotlines, the POEA remains committed to empowering and protecting the interests of Filipino workers abroad.

Contact Information

POEA Hotline: 8-722-11-44 / 8-722-11-55 Email: [email protected] Website: www.poea.gov.ph Facebook: facebook.com/poea.gov.ph Address: Blas F. Ople Building Ortigas Avenue Corner EDSA

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A 2024 guide on how to register in poea e-registration.

The POEA e-Registration System records data of laborers who intend to work abroad. It is an online portal that provides services for Filipino aspirants who want to work internationally. Registering through their website is important to find new work abroad as it is needed for all OFWs before their exit. Job seekers will receive a registration number after the registration process has finished.

Other than registering for overseas employment, the POEA e-Registration System offers different functions:

• provide information about job vacancies in other countries
• provide job vacancies with POEA-licensed recruitment agencies
• notify applicants of the status of job applications
• verify transactions status
• collect processing fees
• accept requests for the registration of principals or employers
• accept applications to Overseas Employment Certificate (OEC)
• provide viewing of employment contracts

Things You Will Need:

Before you start with the registration, be sure to have the following things available:

• Device (for registration, any device such as phones, tablets, and/or laptops will do, but we advise that you use laptops for a more optimized system)
• Stable Internet connection
• Scanned or Digital copy of your passport photo (2″ x 2″)
• Photo or scanned copy of the first page of your Philippine passport (this pertains to the part of the passport where your bio data is located)

Once you have all of these necessities on hand, it’s time to proceed with creating a POEA account.

How to Create An Account in POEA

To register an account through the POEA e-Registration Portal, here are the steps you need to follow:

Step #1: Register and activate an account

Visit the link https://onlineservices.dmw.gov.ph//OnlineServices/POEAOnline.aspx to directly conduct online registration. Click the “ Let’s Go! ” button. Before entering personal details, you will be redirected to the Terms of Use and Privacy Statement page . Make sure to read it before selecting, “ I Accept Terms of Use ”.

Step #2: Check Your Email and Activate Your Account

Next, fill in your personal particulars including your name, gender, email address, date of birth, passport number, and passport expiry date. You can choose to leave the suffix name field blank, but you must fill in other fields. Make sure the encoded details match your passport information and that you are using a valid email address to ensure that you can receive a confirmation email. After that, hit “ Register ” after finishing the form.

You will see a message saying that your registration is successful. Open your email account and view your inbox to find the confirmation of successful registration, which includes your temporary password. Note: If you didn’t receive an email in your inbox, go to your spam folder and check. 

Otherwise, use the password to log in. you’ll need to create a new password right away. Confirm your password and click “ Change password “.

Fill in your personal details like name, gender, email address, and birth date. Click register and a message will pop out if your registration is successful.

After that, check your email to view the temporary password and your e-Registration number.

Lastly, go back to the POEA e-Registration System and log in to your registered account using your email and the initial password that you received. Change your password and create a permanent password as needed.

Step #3: Upload Your Photo and Passport

Attach the image that will be used as your profile picture, along with your passport photo. POEA image requirements are as follows:

• Passport Size
• Less than 2 MB JPG/JPEG file (if ever your image exceeds the recommended file size, you can go to tinypng and compress your image)
• Clean and clear

Step #4: Create Your Profile

Next, go to the “ My Profile ” tab and input the requested information. Click “ Add New Identification ” as needed and choose a specific ID type to fill in the required details. You will need the following information:

As of 2024, POEA accepts the following as valid identification cards:

• Seaman’s Book (SIRB)
• Driver’s License
• Voter’s ID
• Working Visa

Once you are finished answering all the required fields, click on “ Update Profile ” to proceed to the next step.

Step #5: Add Your Education Background

Specify your educational attainment by filling in the requested details and your training, certificates, and language proficiency as needed.

Step #6: Add Your Work Preferences and Experiences

To add more credentials, you can add your work preferences and experiences including the company, position, date you started and ended, industry, and preferred country.

Step #7: Upload Your Documents

Click the “ My Documents ” tab and choose the type of document you need to upload including the date issue and expiry date. These are the following document types that you might need: 

• NBI Clearance
• Police Clearance
• Medical Certificate
• POEA Clearance (Direct Hire)
• Proof of Certificate of Insurance (RA 8042)
• Compliance Form
• Comprehensive Pre-Departure Education Program (CPDEP) Certificate by OWWA

Add any of these relevant documents, then click SAVE. 

Step #8: View and Print Your Resume

Lastly, click “ My Resume ” and kindly double-check each information provided. If you want to have a soft copy of your resume, just click “ Print Resume. ”

There You Have It!

We hope the above information we’ve provided helped make the POEA registration process easier! If you have concerns about the whole application process, you can opt to write to [email protected] , or call them directly at 722-11-44 or 722-11-55 .

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All you need to know about the Overseas Employment Certificate (OEC)

Crown World Mobility has been providing integrated and comprehensive global immigration and visa services in the Philippines for more than 55 years. In this time, we have managed inbound and outbound services for a range of multinational corporations. In 2020, one of our clients started a large-scale restructuring exercise, where employees were transferred from the Philippines to various global offices.

The decision to relocate these local Filipinos required the application of an Overseas Employment Certificate (OEC), along with other legally required documents and permits for each of the employees.

This required meticulous planning and monitoring to ensure the project was up to date with immigration law. Crown’s Account Management team worked closely with the client’s global and local teams, proposing a complete and coordinated service plan. This included personal support to manage unexpected challenges and to take care of administrative tasks.

This article sets out all you need to know about the OEC.

What is an OEC?

Under the rules and regulations of the Philippines Overseas Employment Administration (POEA) , all Overseas Filipino Workers (OFWs) are required to have an OEC when departing for, or returning to, their work. The OEC, also known as an exit clearance / pass, is a document certifying the regularity of recruitment and documentation of an OFW. It also serves as proof of their registration with the POEA.

The OEC must be presented to an immigration officer at the airport when exiting the Philippines. A worker exiting without an OEC may be prevented from leaving the country. The OEC provides evidence that the Philippines Government allows the Filipino worker to migrate and without which, the Filipino worker cannot leave the Philippines.

As first step, you need to identify the job position of all employees involved, to determine their skills category, such as semi-skilled, highly skilled or otherwise. Based on this information, you would match each employee with the most suitable host country. At the same time, you would also need to conduct thorough check with the Human Resources Department in each host country, ensuring they did not reach the quota as set out under the POEA standards.

The POEA standards

Under Article 18 of the Labor Code of the Philippines, the general rule is that no employer shall directly hire an OFW for overseas employment, except those who are exempt from the ban. Those exempted include professional and skilled workers with duly executed and verified / authenticated contracts containing terms and conditions over and above the standards set by the POEA. For this, the total should not exceed five OFWs from the inception of the hiring entity [1] .

If the hiring entity has already reached the quota, the law requires that it engages an accredited recruitment agency before it can employ an OFW. In addition, the hiring entity must also have itself accredited as an employer by the POEA through the Philippine Overseas Labor Office (POLO). In its absence, the Philippines Embassy or Consulate must have jurisdiction over the worksite in the host country.

To ensure the protection of all Filipino migrant workers abroad, verification should be conducted or applied by the Labor Attaché. This would certify that the employment contracts of OFWs are consistent with the prevailing employment laws, standards, and practices in both the Philippines and the host country. This is alongside ensuring the documentary requirements for overseas employment as required by the POEA are complied with.

Despite these legal channels, some entities believe that these government requirements are difficult to comply with and are time-consuming procedures. Thus, posing a huge administrative burden just to hire an OFW. As a result, many prospective OFWs and hiring entities choose to bypass the POEA guidelines. This may pose risks to both the hiring entities and the OFWs.

Hiring entities (including principals, accomplices, accessories, and company officers having control, management, or direction of their business) may be liable for violation of Republic Act No. 10022 (RA10022), otherwise knowns as Migrant Workers and Overseas Filipinos Act of 1995, for committing illegal recruitment .

Unregistered OFWs may also face the consequences of not having undergone the complete POEA process. It must be emphasized that these laws and guidelines are there to fully protect migrant workers by providing rules whereby OFWs shall only be deployed to countries where their rights are sufficiently protected. Without proper registration, the Philippines Government may not be able to fully assist an OFW in any immigration or employment-related case or issues they may face while abroad.

Ensuring compliance internally and externally

While working on the application for our client, we encountered various challenges, especially where policy is concerned. The provisions required by POEA did not align with the client’s internal policies. Thus, we had to work and co-ordinate with internal teams to ensure all applications were done in accordance with the country’s law, and not violating any internal policies. As many points of contacts were from different parts of the world, the time zone difference added more challenges.

Our global visa and immigration services

Crown World Mobility’s Immigration practice is nearly 100 strong and supported by a dedicated partner network of legal practitioners, ready to deliver effective support and solutions on business immigration requirements.

Our international services include visa applications, work and residence permits, and ongoing management to ensure assignment compliance. We are also there as a strategic partner – providing advice and planning, reducing potential disruptions or immigration risk in your global mobility program.

Complete visa and permit process management takes away the headaches of complex and ever-changing legal and compliance procedures.

Please contact us to find out more about our global visa and immigration services.

[1] POEA Memorandum Circular No. 08, Series of 2018

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What is POEA? A Comprehensive Overview to the Philippine Overseas Employment Administration

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The Philippine Overseas Employment Administration (POEA) is a government agency responsible for the protection and promotion of the welfare of Filipino migrant workers.

Established in 1982, Philippine Overseas Employment Administration (POEA) operates under the Department of Labor and Employment (DOLE) and plays a crucial role in the Philippines’ labor migration management. 

This About Page aims to provide an in-depth understanding of Philippine Overseas Employment Administration (POEA) mission, history, functions, and commitment to safeguarding the rights and interests of overseas Filipino workers (OFWs). 

Additionally, it highlights the agency’s pivotal role in the transition to the Department of Migrant Workers (DMW) , as of December 30, 2021, signifying an enhanced commitment to the well-being and protection of Filipino workers, both within the Philippines and abroad.

Job Opportunities:

POEA Job Openings:

Start a great career with the Philippine Overseas Employment Administration (POEA). Check out available jobs that help take care of our Filipino workers overseas and manage labor migration in the Philippines.

See the list of jobs below or look at positions in other government agencies .

Click on the job title to see details and learn how to apply.

Philippine Overseas Employment Administration History

Philippine Overseas Employment Administration (POEA) origins can be traced back to the early 1970s when the Philippine government began recognizing the need to regulate and support Filipino workers overseas. 

In response to this, the Philippine Overseas Employment Development Board (POEDB) was established in 1976. 

Subsequently, in 1982, POEDB was reorganized and renamed as the Philippine Overseas Employment Administration (POEA), under the Presidential Decree No. 442, also known as the “Labor Code of the Philippines.” Since then, POEA has evolved to meet the changing needs of OFWs and their families.

Philippine Overseas Employment Administration Mission:

Philippine Overseas Employment Administration (POEA) is dedicated to ensuring that Filipinos working abroad enjoy decent employment opportunities, receive fair treatment, and are protected from exploitation. 

Their mission is to facilitate legal and ethical overseas employment, promote the welfare of OFWs, and enhance the Philippines’ labor migration governance.

Philippine Overseas Employment Administration (POEA) serves various functions to support the overseas employment of Filipino workers:

1. Overseas Employment Regulation: They regulate the recruitment and deployment of Filipino workers overseas, ensuring ethical and legal standards are upheld to safeguard the rights and interests of OFWs.

2. Licensing and Accreditation: They are responsible for accrediting and licensing recruitment agencies and foreign employers to ensure compliance with requirements and standards for overseas employment.

3. Pre-Employment Services: They provide pre-employment services, including information dissemination, pre-departure orientation seminars (PDOS), and pre-employment seminars to prepare OFWs for overseas employment.

4. Welfare and Protection: Protecting the welfare of OFWs is a primary function, including addressing labor disputes, monitoring working conditions abroad, and providing assistance during emergencies.

5. Reintegration Programs: They supports the reintegration of OFWs into the Philippines by providing livelihood and entrepreneurship programs, financial literacy training, and other services to facilitate their successful return.

6. Policy Development: They actively contributes to the development of policies related to overseas employment, ensuring alignment with international labor standards and the protection of Filipino workers’ rights.

Philippine Overseas Employment Administration Commitment:

Philippine Overseas Employment Administration (POEA) is committed to its mandate of safeguarding the welfare and rights of overseas Filipino workers. 

This commitment includes ethical recruitment and deployment, comprehensive support, and protection during overseas employment, reintegration services for returning OFWs, and collaborations with international partners and organizations to uphold OFWs’ rights.

Transition to the Department of Migrant Workers (DMW):

As of December 30, 2021, President Rodrigo Duterte signed Republic Act No. 11641, creating the Department of Migrant Workers . 

This act elevated POEA to an executive department, absorbing several offices from the Department of Labor and Employment (DOLE) and the Department of Foreign Affairs . 

This restructuring is aimed at providing even more comprehensive support and protection for migrant workers and overseas Filipino workers. 

The new department will work in close coordination with POEA to ensure the well-being and rights of Filipino workers, both within the Philippines and abroad .

Conclusion:

In conclusion, the Philippine Overseas Employment Administration (POEA) is a symbol of the Philippines’ deep care for its overseas Filipino workers (OFWs). 

With a history dating back to the 1970s and its official establishment in 1982, POEA has been on a mission to ensure that OFWs have safe and fair job opportunities abroad.

Philippine Overseas Employment Administration (POEA) mission is simple yet powerful: it’s all about making sure that OFWs get the fair treatment they deserve, with ethical employment and protection from exploitation. It’s like having a caring guardian looking out for their rights and interests.

The recent shift to the Department of Migrant Workers is a big step forward in making sure OFWs receive even more support and protection. It’s a way of saying, “We’ve got your back, no matter where you are in the world.”

Looking ahead, the Philippines continues to value the hard work and sacrifices of its overseas workers.

Philippine Overseas Employment Administration (POEA) role remains crucial in ensuring that OFWs are treated with respect and kindness, whether they’re working far from home or returning to their loved ones.

Frequently Asked Questions (FAQ) – Philippine Overseas Employment Administration (POEA)

1. What services does Philippine Overseas Employment Administration (POEA) provide to overseas Filipino workers (OFWs)? Philippine Overseas Employment Administration (POEA)offers a range of services, including the regulation of overseas employment, licensing and accreditation of recruitment agencies, and pre-employment services such as information dissemination, pre-departure orientation seminars (PDOS), and pre-employment seminars to prepare OFWs for overseas employment.

2. How does POEA protect the welfare of OFWs? Philippine Overseas Employment Administration (POEA) is committed to protecting the welfare of OFWs through various measures, including addressing labor disputes, monitoring working conditions abroad, and providing assistance during emergencies.

3. What reintegration programs does Philippine Overseas Employment Administration (POEA) have for OFWs returning to the Philippines? Philippine Overseas Employment Administration (POEA) supports the reintegration of OFWs into the Philippines by providing livelihood and entrepreneurship programs, financial literacy training, and other services to facilitate their successful return.

4. How does POEA contribute to policy development related to overseas employment? POEA actively contributes to the development of policies related to overseas employment, ensuring alignment with international labor standards and the protection of Filipino workers’ rights.

5. Are there career opportunities available through POEA? Yes, Philippine Overseas Employment Administration (POEA)provides career opportunities, including government jobs and other employment options. Interested individuals can browse available opportunities on the official Philippine Overseas Employment Administration (POEA) website.

6. Is there any cost associated with the services provided by POEA? No, the Philippine government, through Philippine Overseas Employment Administration (POEA), does not collect fees for its services. POEA is not a hiring agency, and all information provided is solely for informational purposes.

7. How can OFWs and the public contact POEA for assistance or information? Contact information for Philippine Overseas Employment Administration (POEA) main office and regional offices, including phone numbers, email addresses, and website links, can be obtained from the official Philippine Overseas Employment Administration (POEA) website or by reaching out directly to the respective office.

8. What is the role of POEA in the transition to the Department of Migrant Workers (DMW)? With the transition to the Department of Migrant Workers (DMW), POEA’s role remains crucial in ensuring the well-being and rights of Filipino workers. The new department will work closely with POEA to provide comprehensive support and protection for migrant workers and overseas Filipino workers.

9. Can I verify the authenticity of overseas job offers through POEA? Yes, POEA provides verification services for overseas job offers. Individuals can check the authenticity of job offers through the POEA website or by contacting the agency directly.

Disclaimer:

• About: Philippine Overseas Employment Administration – Wikipedia. (n.d.). Retrieved 2023, from https://en.wikipedia.org/wiki/Philippine_Overseas_Employment_Administration

How to Use POEA Helpdesk Online

The Philippine Overseas Employment Agency (POEA) is the government agency that is established to uphold excellence in employment standards through their various programs and projects that are designed to aid and boost labor processes and make Filipinos job-ready abroad. One of these is a digital helpdesk platform, POEA Helpdesk, that serves as a one-stop site for major concerns that the office caters to.

Also Read:  List of POEA Online Services for Filipinos

Table of Contents

What is the POEA Online Help Desk?

The POEA Helpdesk is an online platform where OFWs and recruitment agencies can request for technical support and ICT assistance for recruitment, employment, and other labor concerns.

This is made possible through a digital ticketing system which makes for a more systematic and convenient way of providing services to millions of Filipinos in the country and abroad.

This project was first launched in June 21, 2021 and covers registration, management, and support database systems for workers’ registration and the POEA Online Processing System for the Balik-Manggagawa (POPS-BaM) program.

The POEA Helpdesk allows for an easier and hassle-free support service as it removes the fatigue from long lines and physical set-ups out of the equation. But more than that, the onset of COVID-19 cases in the country since 2020 has also made government services more adaptive through the digital wave. This, then, makes processing requests more secure.

Registering through the POEA Helpdesk also allows its users to:

• Forward their concerns regarding employment and OFW registration in the comfort of their homes or personal spaces;
• Access other OFW concerns in the same website;
• Request for updating, editing, and correction of their personal and/or employment information, and;
• Request for troubleshooting, replacement, and resetting of accounts.

How to Register in POEA Helpdesk Online

The POEA Helpdesk website is as simple as it is functional. It features the government agency’s services on online registration, the revamped Balik Manggagawa program, as well as records management.

A series of steps and frequently asked questions follow the selection of the service and concern, to which users may opt to check and contact a POEA Helpdesk Staff for. Upon the request for a POEA Helpdesk staff, a digital ticket will be sent to the user, which they will use as reference for their service.

A detailed ticketing registration and tracking process is described below:

• Go to https://onlineservices.dmw.gov.ph/onlineservices/public/OFWtickets.aspx to access the new POEA Helpdesk website. You should be directed to a webpage containing the POEA Helpdesk banner and a welcome note. Click Continue to start the registration process. You will be directed to a webpage containing five major steps of the registration, with the first one being shown in the page.
• On the Select Service item, select the service you have a concern on. This can be about e-registration or Balik Manggagawa online services, or about records management.
• On the Select Concern item, select the specific concern you would like to have addressed. Depending on the service, options for concerns may vary.
• Frequently asked questions (FAQs) will be presented upon submission of the concern. You may opt to check such questions should they be related or relevant to your concern.
• If the selected concern has been addressed by any one of the consequent FAQs, click Next to proceed to the account identification process. You will be directed to select your account retrieval method.
• Provide your name and birthday in the account retrieval form to record your concern and verify your registration.
• Upon submission and verification of account details, you will be directed to the ticketing process. Select the nearest processing site from your location and input your concern details as well as your contact information.
• Verify all entered information, then click Submit Ticket . The system will be providing you with an electronic ticket which you will use to track your concern.

A virtual walkthrough of the online helpdesk may be accessed through this video:

In this video, a brief introduction and rationale of the newly revamped POEA Helpdesk is given, along with a quick run on the ticketing registration process. Frequently asked concerns were also presented and explained.

Frequently Asked Questions

Here are some common questions and answers about this service:

1. What is the POEA Helpdesk?

The POEA Helpdesk is a free online platform designed to offer and manage OFW and recruitment and manning agency-related concerns in a more systematic and convenient way through a digital ticketing system. The newly revamped website deals with issues on account and records management as well as concerns of e-registration and Balik Manggagawa program.

2. Does this platform only cater to OFWs?

No, the POEA Helpdesk also caters to new applicants of POEA online registration, apart from current and returning OFWs.

3. Am I limited to only one ticket per appeal or concern?

Yes, each user is only entitled to one (1) digital ticket per concern. This is in order for the helpdesk staff to properly and adequately address submitted concerns.

4. Why does my concern lead to nothing when I select it in the webpage?

As updates on the integrated website only began on April 30, 2022, its database is yet to be reflected in the website’s features. This means that it will also take some time for all concerns, such as addressed FAQs, to be presented in the newly revamped website. However, should you need further assistance, please directly contact the POEA Manpower Registry Division by sending them an email at [email protected] .

5. What can I do if my concern is not addressed in the presented FAQs?

Should the website’s FAQs and common troubleshooting be insufficient for your concern, you may directly contact POEA through the Manpower Registry Division by sending an email to [email protected] .

6. What about my previous ticket in the old POEA Helpdesk?

Since its establishment in June 2021, all agency helpdesk ticketing systems have been disabled to encourage the use of the online system. Appeals and concerns brought through the old system that haven’t been addressed may be brought once again through the new system.

The POEA Helpdesk aims to be a one-stop site for OFW and manning agency-related issues. Consistent with its thrust to provide and achieve a higher level of efficiency, the POEA has brought in a quick, easy, and convenient way for millions of returning, current and aspiring migrant workers to  pursue their overseas career for the betterment of the country.

For more information on the POEA Helpdesk, visit their official website at www.poea.gov.ph or their official Facebook page at www.facebook.com/dmw.gov.ph .

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Want To Work Abroad? The POEA Basics You Need To Know

People often ask how to apply in POEA (or the Philippine Overseas Employment Administration). But that is not the right question exactly (unless you mean applying for a job inside the agency).

As stated in its website, POEA’s primary mission is to facilitate the “generation and preservation of decent jobs” for Filipino migrant workers, who are also called overseas Filipino workers (OFW).

Opportunities to work abroad are usually found through a recruitment company with a valid license from the POEA. You can go to POEA to get further assistance on how to get hired by a reputable employer.

In short, POEA does not give you a job but acts like a mediator or clearing house, so to speak.

Part of POEA’s services is running an in-house recruitment and job placement facility called Government Placement Branch (GPB). Applying through GPB guarantees that a job offer from abroad is legit as employers have been screened by the agency.

You can find job openings in POEA, which are posted at the bulletin board of the headquarters, located at the corner of Edsa and Ortigas Avenue in Mandaluyong City. A list of job openings are listed at its satellite and regional offices.

Requirements if you want to be an OFW 

Before you go to POEA, visit its website first and social media pages (@poea.gov.ph on Facebook) for announcements, especially with the COVID-19 pandemic. If you do visit the POEA, please follow health protocols. Here are the OFW requirements.

POEA online registration

Access the POEA’s online services portal to make your e-registration account. You will need this even if you’re just starting to look for a job.

Make sure to create only one account. Once you find a job abroad, you will use this to generate your Pre-Employment Orientation Seminar (PEOS) ID number.

A PEOS ID number is a mandatory requirement for overseas job application, whether coursed through GPB or other channels, such as private recruitment companies.

Read carefully the instructions when you create your e-registration account, and take note of these reminders:

• Make sure to give only true and correct information. Doing otherwise will be a ground for disqualification when you use the e-registration service in the future.
• Provide a working email address (and one you check regularly) to receive the confirmation email.
• If you don’t receive the confirmation email right away, don’t create another e-registration account by changing your personal information (name, birthday, passport number). This can jeopardize your job application.
• When you encounter a problem, it’s best to contact the Mandatory Registry Division through the numbers provided in the registration page here. 

The portal also facilitates booking an appointment to visit the POEA Central Office. You can select the date of your visit to a specific department and get a slot right away, so you won’t have to queue in person. 

Job application documents 

After looking for  job openings posted either at the POEA office or to its website, you can start sending out your application also either in-person or online.

Meanwhile, prepare the basic requirements needed for job application, including birth certificate and marriage contract.

Another requirement is the PEOS certificate. You can get this by taking the seminar either at the POEA office or through the PEOS website. You will take the module based on your qualifications: professional and skilled workers, or domestic workers. 

While taking the free seminar, you will learn:

• The necessary information on overseas job application procedures
• Documentary requirements and costs involved
• Important information to safeguard against illegal recruitment

After completing your module, don’t forget to print your POES certificate and keep this in your file of requirements. 

OFW application process

When can you expect to hear from a prospective employer? There is no set period — it could be days or months. But if you spotted the job posting in POEA, chances are those are for urgent hiring.  

Submit all the requirements when you get a call from the company offering the overseas job. If you’re up for hiring, read (and read again) the employment contract first before signing.

If the employment contract is good, take a medical exam in a clinic accredited by the Department of Health (DOH) and secure your Overseas Employment Certificate (OEC) from the POEA. 

Part of the last steps on how to apply in POEA is attending the pre-departure orientation at a center accredited by the Overseas Workers Welfare Administration (OWWA). From there, you’ll get your Pre-Departure Seminar Certificate, which is a must, along with your OEC, contract, passport, and visa, in leaving for your destination as an OFW.

Good luck! 

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3 Ways to Verify if Your Recruitment Agency is POEA Licensed

If you’re searching for opportunities to work abroad, you first need to confirm some important information before engaging with any recruiter about job openings.

Many Filipinos aspire to work overseas with the goal of supporting their families in the Philippines. And with this goal as their focus, they are easily enticed by every job offer that comes their way. It is quite common for them to overlook the most essential details that they need to validate before engaging with recruiters and their lucrative job offers.

As of June 13, 2020, the Philippine Overseas Employment Administration (POEA) has 1,269 agencies, registered with valid licenses within their database.

Despite this, illegal recruiters are still out there. And unfortunately, there is still a lot of confusion among job seekers when it comes to identifying whether a recruitment agency is legitimate or not.

We have seen many aspiring Overseas Filipino Workers (OFWs) suffer through terrible experiences. And we are going to help you avoid the pitfalls that others have encountered. You need to protect yourself from misinformation and equip yourself with the knowledge of how legal recruitment agencies should operate, or else you can be at risk to losing your hard earned money.

Don’t be a victim of illegal recruitment. Learn how to determine the legitimacy of agencies and job offers.

What Makes a Recruiter Legitimate?

Employment agencies should first and foremost be licensed by the POEA to operate and to be able to place workers abroad. But your observation should not stop there. Our previous post about illegal recruiters will help you learn more about the Do’s and Don’ts of applying abroad.

The following essential factors will confirm whether a recruiter is legitimate or if the job they’re presenting is valid.

License Number

This is the rule for overseas recruitment in the Philippines. If there is a job abroad for Filipino workers, you can only apply for it via a local recruitment agency. And that agency must be accredited by the POEA. 

If the agency does not have a POEA license number that means the company you are applying to is an illegal recruiter.

Employer Accreditation Number

A foreign principal or employer must undergo a process of accreditation through a licensed staffing agency and the POEA , the central governing body for overseas workers in the Philippines.

This is a crucial step that legally authorizes a foreign principal or employer to recruit Filipino workers.

A Job Order refers to the job posting or requisition. A Work Order is specific to that worker and that job. It includes an agreed-upon hourly billing rate, cost allocation, length of assignment, and other elements used to track that specific combination of person and position.

The agency will only contact the qualified applicant when the Job Order has been approved by the POEA and there is already an employer ready to interview and hire applicants.

If you want to work abroad quickly, it is not enough that you apply for overseas job openings. You need to apply for an overseas job opening with an approved job order from the POEA.

To check whether the position you’re targeting has an approved Job Order, visit the POEA Job Orders page and select the recruitment agency you intend to apply with from the drop down menu.

Where to Search for Licensed Recruitment Agencies?

Visit the POEA Website to confirm the legitimacy of any recruitment agency. It contains the Status of Recruitment Agencies.

You will be able to see for yourself and determine whether that specific manpower agency you’ve just heard of, or perhaps had a meeting with, is accredited or licensed by the POEA to operate in the Philippines.

It would benefit you greatly to learn more about the POEA , and how they serve aspiring OFWs like you.

You can also go to the POEA office located at Blas F. Ople Building, Ortigas Avenue corner EDSA Mandaluyong City . You can go directly to the customer service representative inside the building and inquire about the status of the agency. This option will cost you time and money. We recommend trying to call or send an email first. Your questions might be answered and save you from having to make the trip.

What Details to Check in Recruitment Advertisements?

What is Considered as a Recruitment Ad?

The POEA states that advertisement for overseas employment shall include the publication of job vacancies in any form of communication, such as press releases, printed materials, or advertisements in radio, television, cinemas, internet, social media and other electronic forms, billboards, moving and human advertisements, and ad boards.

What to Look for Inside an Ad with Approved Job Orders?

1. Name, address and POEA license number of the agency;

2. Name, address, POEA registration/accreditation number and worksite of the accredited principal/employer;

3. Skill categories and qualification standards; and

4. Number of available positions and salaries net of foreign income tax.

What to Look for Inside an Ad for Manpower Pooling?

Licensed recruitment agencies may advertise for manpower pooling when the prospect employer has not secured approved Job Orders yet subject to prior approval of the POEA and compliance with the following conditions:

1. The advertisement shall indicate the phrases using large font sizes in the ad:

• “for manpower pooling only”
• “no fees in any form and/or purpose will be collected from the applicants”
• “beware of illegal recruiters and human traffickers”

2. The advertisement shall specify the following:

• name, address and POEA license number of the agency
• name and worksite of the prospective or accredited principal/employer
• the skill categories and qualification standards

Who can Advertise for International Recruitment?

Accredited principals or employers may advertise overseas job vacancies only through POEA-licensed recruitment agencies or through the Administration.

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It is wonderful to have big dreams and aspire to create a better livelihood through working abroad. To make this happen and avoid illegal recruitment traps, keep yourself well-informed. Proactively seek accurate information and save yourself from all the terrible things caused by those who offer quick and fast results. These are always too good to be true. And you know very well that there are no shortcuts to success.

Gaining a better understanding of how legitimate Philippine-licensed agencies work is key to making your dreams a reality. As always we’re here to support you every step of the way, to help you achieve your career goals!

Think you’re ready to apply for a job abroad?  Take a look at our international job openings, and click Apply Now! Our recruitment team will review your CV immediately.

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This article was put together by Unistaff's team of researchers, creative writers and content creators. We pride ourselves by publishing the most updated pieces of content in our blog section to enable you to make well informed decisions.

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