ServiceNow Advanced Reference Qualifier | How to filter the Assignment group based on Assigned To
Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don’t know the right group? I got you!
In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id’s. Its then these groups that are shown when you click the Assignment Group magnifying glass.
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/script/server-scripting/concept/c_ReferenceQualifiers.html
https://www.servicenow.com/community/developer-forum/dynamic-advanced-reference-qualifier-examples/m-p/1386576
Reference Qualifier bit:
javascript:new global.AssignmentGroupFilter().refineAssignmentGroup(current.assigned_to)
Script Include:
Tags: advanced reference qualifier beth anglin GlideRecord reference field reference qualifier script include servicenerd servicenow admin servicenow demo servicenow tutorial sysid in
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Configure the group type for assignment groups
Use the Type field to define categories of groups. Once defined,\n you can use these categories to filter assignment groups based on the group type using a\n reference qualifier.
For example, when selecting an assignment group from the Incident form,\n Type can be used to filter groups based on whether they are typically\n involved in the Incident management process. Groups such as Network or Help Desk are displayed\n as they are typically involved. Groups such as HR or New York are omitted.
The following items are provided in the base system.
- The types catalog , itil , and\n survey .
- The reference qualifier on [task.assignment_group] filters on [Type] [equals]\n [null] .
- A reference qualifier named GetGroupFilter is available to filter for\n group types using Create a dynamic filter option .
Add a new group type
You can add additional group types to filter assignment groups for tasks.
You may need to configure the form to display the Type \n field.
- \n Navigate to All > User Administration > Groups . \n
- \n Select a group record. \n
- \n Click the lock icon beside Type . \n
- \n Click the lookup icon beside the selection field. \n The Group Types dialog opens. \n
- \n Click New . \n
- \n Enter the group type name and description. \n For example, to define a type for a group as\n incident and problem ,\n enter: incident,problem . \n Click Submit . \n
- Optional: \n Add additional group types if needed. \n
- \n Click Update . \n
Assign a group type
You can assign group types to filter assignment groups for tasks.
- \n Navigate to All > User Administration > Groups and select the desired group. \n
- \n Click the lookup icon beside the selection field and select one or more group\n types. \n \n Note: Because the default behavior of\n task.assignment_group is to filter out groups with\n group types defined, adding a type to a group filters it out of the\n Assignment Group field on tasks. To change the\n behavior, set up the reference qualifier. \n\n \n
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Occasionally we will assign an Incident, Problem, Change to the Assigned To prior to choosing an Assignment Group. Once the Assigned To is populated I would like to filter the Assignment Group list to include only Groups that the Assigned To is a member of. Can anyone help me with the code for s...
filter assignment group based on assign to in ServiceNow - on the basis of assigned to , i can get the assignment group but i have tree picker attribute on assignment group reference field, which restrict me to show parent assignment group. For eg - if i am part of xyz group and there is no parent group. then i will able to see it well.
Currently our assignment group will filter the assigned to so that it'll only search for it's users (Easy dependency). But we're looking for something similar in the other direction and want to retain this. Desired result: Select a user in "Assigned to", then the assignment group will apply the group they are a member of.
In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script include to run some funky glideRecord queries and return as back a refined list of group sys_id's. Its then these groups that are shown when you click the Assignment Group magnifying glass.
Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don't know the right group? I got you!In this video, we ad...
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In this video, we'll explore how to filter and display only the members of an assignment group in the "Assigned to" field within ServiceNow.
I have a catalog item that contains references for Asignment Group (sys_user_group) and Assigned To (sys_user). I would like the Assigned To to display only users who are members of the selectedc Assignment Group. I am guessing I will need to create an advanced reference qualifier that calls a scr...
Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. ... In addition to this, there is a free plugin called SLA Breakdown which can give you assignment group and assigned to metrics based on an SLA. You can easily report on the length of time via an SLA that it was with a team or user, and can see at ...
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