restaurant supervisor responsibilities resume

Restaurant Supervisor Resume Samples

Restaurant Supervisors are accountable for almost all the things that happen at the restaurant. Restaurant Supervisors as a part of the job description are involved in executing the following tasks – overseeing the wait and hosting staff, assisting customers with complaints and inquiries, hiring and training staff, overseeing inventory supplies and demands, ensuring the timely preparation of food at the food station and adhering to safety and health regulations. Restaurant Supervisor Resume also depicts tasks such as – handling cash operations, monitoring inventory reports, and building sales and profit by distributing advertisements and fliers.

Some of the best resumes make a mention of the following skills and abilities – passion for assisting others, supervisory and leadership skills, proven track of providing positive people skills, working knowledge of POS micros, Word and Excel; and the ability to adhere to safety standards. As a part of formal education, the Restaurant Supervisors need only a degree in hospitality management or catering management.

• Resume Samples
• Restaurant Supervisor

Restaurant Supervisor Resume

Objective : Motivated hospitality professional with 2 years culinary, beverage, service, and social media marketing experience in the bar and restaurant industry.

Skills : Customer Service, Inventory, Retail Sales, Restaurant Managment, OJT, Word, Excel, And Multiple Systems.

Description :

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Efficiently resolved problems or concerns to the satisfaction of all involved parties.
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest.
• Ensured proper cleanliness was maintained in all areas of the bar and front of the house.
• Optimize profits by controlling food, beverage and labor costs on a daily basis.
• Built sales forecasts and schedules to reflected desired productivity targets.
• Collaborated with the executive chef to analyze and approve all food and beverage selections.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Regularly updated computer systems with new pricing and daily food specials.

Headline : 6+ years of experience as a Restaurant Supervisor. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.

Skills : Customer Service, Receptionist, Retail Sales, Administrative Support, Problem Solving, And Time Management.

• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute.
• Overseeing the front of house personnel to maintain adequate staffing and minimize overtime.
• Meeting, greeting and encouraging feedback from customers and used feedback to implement positive changes within the restaurant.
• Delivering quality service by providing a warm and welcoming environment.
• Moving and arranging tables, chairs and place settings and organized seating for groups with special needs.
• Continually monitoring dining rooms for seating availability, service, safety and well-being of guests.
• Effectively listening to, understood and clarifying guest concerns and issues.
• Maintaining complete knowledge of restaurant menu, including daily specials.
• Monitoring guest for intoxication and immediately reported concerns to management.

Objective : Skilled Assistant Restaurant Manager with 2 years of experience as a Restaurant Supervisor, winning attitude and desire to deliver an exceptional dining experience. Focused on serving high expectations and raising service standards. Seeking to advance a professional career in the restaurant industry.

Skills : CPR, Food Safety, Highly Organized, Kitchen, Operations, Computer, Cash Register, Scheduling, Customer Service, Problem Solving, Banquet Setups, And Staff Management.

• Managed the daily function, maintaining the bar inventory including ordering.
• Resolved problems/concerns effectively to the satisfaction of all involved parties.
• Provided prompt, efficient, friendly, and quality service at all times.
• Trained, developed and counseled employees to develop a high performing team.
• Oversaw all 5 food and beverage outlets throughout the hotel. Managed and assisted kitchen staff in producing food for all 5 outlets.
• Monitored restaurant continually; taking appropriate action to ensure food service standards are.
• Assisted co-workers when needed in bartending, room service and food prep.
• Helped minimized cost by reviewing portions and quality in preparations; ensuring high quality of preparation are meet.

Summary : 8+ years of experience as a Restaurant Supervisor is seeking to accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and am willing to learn if given the opportunity.

Skills : Microsoft Excel, Microsoft Word, PowerPoint, Publisher, Internet, Problem Solving, And Time Management.

• Responsible for varied duties involved in the overall operation of the restaurant including maintaining the company’s brand standards.
• Presenting a professional image at all times, coaching, counseling, and developing team members, maximizing sales and profitability, controlling expenses, meeting budgetary constraints, handling guest complaints, and ensuring sanitation, safety, and food quality.
• Contributing to the overall success and profitability of the company and delivers on the company’s brand promises.
• Ensuring each guest receives excellent service by providing an environment which includes maintaining the brand standards, solid knowledge of the menu, and all other components of gracious hospitality.
• Recruiting, training, developing, and communicating with all team members as well as assist the general manager through consistent weekly meetings with all team members.
• Monitoring inventory levels and report all concerns to the general manager.
• Developing and assigning daily goals and tasks and assure completion through consistent follow-up.
• Assisting in monitoring sales performance and make recommendations for scheduling, staffing, and other strategies.
• Assisting in the management of funds, media, bank deposits, receiving, inventory, and payroll as needed.

Restaurant Supervisor I Resume

Summary : 12 years of experience as a Restaurant Supervisor. Problem solver effective listener and team player Success oriented with high energy and a positive attitude. Outstanding ability to communicate a Strong sense of responsibility.

Skills : Computer, Cash Register, scheduling, Customer Service, Problem Solving, Banquet Setups, staff And Customer Issues, coordinate Staff, Housekeeping, Cooking, Driving And Daily Activities.

• Ensures that associate development and discipline are maintained and monitored using necessary reports.
• Administers payroll and other associated benefits (for example sick and vacation leave).
• Schedules so that the restaurant has sufficient manpower at all times.
• Conducts and attends meetings to maintain favorable working conditions.
• Assists with the development of effective training guidelines to ensure proficiency.
• Participates in the day-to-day operations of the restaurant submit in all aspects of service to guests.
• Assists with quarterly marketing plans and activities to attract new business and to keep customer focus level at a high priority.
• Assists with the development of revenue enhancement plans that will drive revenue to exceed budget.

Summary : 7 years of experience as a Restaurant Supervisor. An accomplished and energetic Assistant Restaurant Manager with a solid history of achievement in food and beverage. A motivated leader with strong organizational and prioritization abilities.

Skills : Problem Solving, Time Management, OJT, Word, Excel, Multiple Systems, Cash, Cash Register, And Customer Service.

• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Summary : 9+ years of experience as a Restaurant Supervisor. Energetic and results-driven professional with more than five years of experience in the customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regarding products or services. Expert in taking or entering orders and obtaining details of complaints.

Skills : Administration Management, Personal Service Monitoring, Time Management, Judgment, Decision Making, Complex Problem Solving, And Operation Monitoring.

• Investigating and resolving customer complaints regarding poor service or food quality.
• Displaying enthusiasm and knowledge about the restaurants' menu and products.
• Appropriately suggest additional items to customers to increase restaurant sales.
• Ensuring all hourly associates are properly trained in all aspects of their job.
• Addressing diner complaints and take the appropriate actions to ensure dissatisfied guest become returning customer.
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Enforcing that all work areas, glassware, and silverware are properly cleaned throughout each shift.
• Developing and maintaining positive working relationships with others to reach business goals.

Objective : 2+ years of experience as a Restaurant Supervisor. Ambitious management professional effective at building highly-motivated teams with sound judgment and the ability to resolve problems tactfully and diplomatically. My experience has taught me to problem solve through clear and helpful communication while cultivating positive customer relations.

Skills : OJT, Word, Excel, Multiple Systems, Accounts Payable, Accounts Receivable, Customer Service, Team Leadership, Well Organized, And Verbal Communication.

• Correctly calculate inventory and purchase adequate quantities of necessary restaurant supplies.
• Effectively manage completion of the proper paperwork for new hires and terminations.
• Promoting a positive atmosphere and go above and beyond to guarantee each customer received exceptional.
• Quickly identify problem situations and skillfully resolve incidents to the satisfaction of all.
• Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute.
• Overseeing front of house personnel to maintain adequate staffing and minimize overtime.
• Reducing labor costs while maintaining excellent service and profit levels.
• Recognizing and formally acknowledge outstanding staff performance to boost company morale and productivity.

Objective : 4+ years of experience as a Restaurant Supervisor is seeking to obtain a challenging and demanding job in customer service that will further enhance my knowledge and skills and work in the environment, where I can work and support others as part of the team.

Skills : Call Center, Customer Service Orientation, Leader Ship Development, Courteous, Considerate Manner, And Service Excellence.

• Managing the complete service delivery of guest individual food beverage services according to standards and procedures.
• Checking all restaurant areas at the start of a shift, ensuring tables set -up is completed and mise -en place is correctly set.
• Knowing all arrangement of conference banqueting, room service, boardroom, special events, and functions.
• Responsible for the proper preparation and delivery standards for ranges of beverages.
• Ensuring of all knowledge of menus and way of preparation and all ingredients.
• Checking VIP reservations, complete their pre-registration formalities.
• Maintaining all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Restaurant Supervisor II Resume

Summary : 16 years of experience as a Restaurant Supervisor is now looking forward to obtaining a position in a progressive environment which will challenge and utilize my ability.

Skills : Exceptional Interpersonal Communication, Customer-focused, Skilled Trainer, Effective Workflow Management, Excellent Time Management, Adherence To High Customer Service Standards, Effective Problem Solver, Inventory Control, Microsoft Outlook, Word And Excel, And Exceptional Telephone Etiquette.

• Check outlets before, during and after shift for proper set-up and cleanliness.
• Aid on the floor during entire meal periods and ensure adequate coverage.
• Ensure guests are satisfied by assisting with serving, seating and communicating with the kitchen and striving to speak to all guest.
• Resolved guest complaints according to hotel policy in a professional manner.
• Complete liquor requisition for outlets, hospitality, amenities and banquet functions.
• Ensures outlet staff greets guests in a friendly and courteous manner and explained any specials or promotions.
• Worked with unhappy guests, making certain they leave pleased and return.
• Conduct weekly inventory, helping to keep food cost at or below budget, currently 3 points under.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Food Services and Restaurant

Restaurant Supervisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the restaurant supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
• Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
• Assist in properly training staff to execute Omni service standards
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
• Performs any duty requested by Management to ensure the effective and efficient dining operations
• Assist Manager on Duty in programming “specials” into micros system
• Performs a wide variety of restaurant duties to include all types of food prep work, cooking, serving, cleanup, cashiering, dishwashing, etc
• Continuously improves the quality of provided services
• Assists in directing a high quality, cost effective kitchen and food preparation operation
• Performs various inventory control duties
• Directly supervises assigned food production employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Physically performs a wide variety of high volume food production and preparation duties
• Maintains or approves various administrative materials such as time sheets, payroll matters, personnel or accounting materials, safety records, OSHA forms, MSPS records, etc
• Complete all closing and/or opening procedures to company standards
• Take full responsibility and ownership of having a key present during all scheduled shifts
• Responsible for opening and/or closing the work location,
• Continued alcohol compliance and customer service training, ensuring compliance with all federal, state, local and Aramark alcohol policies
• Timely communication of inventory, cash handling, safety and customer matters
• Maintains and inventories all product in preparation of inventory ordering
• Committed to delivering high levels of customer service
• Ability to assess food quality and presentation and ensure quality control
• Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel
• Demonstrates the desire and ability to provide high quality service to both internal and external customers
• Ability to maneuver between tables and around corners
• Highly motivated, ability to take initiative
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
• Strong verbal and written communication skills – ability to communicate with staff and to prepare written reports
• Basic math skills; ability to accurately total guest checks, account for cash and inventory
• Ability to ensure the highest level of quality in all areas of the operation
• Ability to train, lead and motivate a staff of food professionals

15 Restaurant Supervisor resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, restaurant supervisor resume examples & samples.

• Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Assist and support restaurant/music hall staff in any of their job functions as needed
• Provide clear and specific communications to the staff
• Direct interaction with server trainers/Blues Buster and trainees
• Greet all guests promptly and courteously in a professional manner
• Responsible for assisting daily operations and overall business objectives in the Restaurant
• Direct interaction with Server Trainers/Blues Buster and trainees
• Check ticket counts with box office before shift begins
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Maintain reservations
• Oversee parties/special events in the rooms
• Ability to delegate responsibility, motivate, and lead direct reports to acheive goals and objectives
• Create daily preperation lists, cleaning, opening and closing lists for team
• Fills in where needed to ensure guest service standards and efficient operations
• Responsible for helping cashiers with start bags and making deposits, and the paperwork associated with it
• Responsible for maintaining the Open Table system and All in-house holds and reservation tracking
• Responsible for Host Stand and seating on show and special event nights
• Must be able to work in ALL restaurant roles
• Ensures that the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the Marriott brand/ performance standards
• Ultimately responsible for the dining room’s appearance, consistency of set up, food and beverage service and quality of the experience
• Ensures that all employees are in proper uniform and execute their job according to the Marriott and RockResorts brand performance standards
• Maintains excellent communication between different departments in the resort as well as within the food and beverage outlets
• Handles disciplinary issues that may arise in a prompt and professional manner according to resort guidelines
• Performs any additional tasks or projects as required
• A minimum of 2 years experience in a guest service position. -required
• Ability to read and comprehend complex correspondence, effectively present detailed information both verbally and in written form to guests, manager, and employees throughout the organization. -required
• Proficiency in Microsoft Work, Excel and Outlook. -required
• TIPS certified or ability to obtain TIPS certification within 30 days. -required
• Must be able to lift up to 50 lbs and push and pull up to 100 lbs. -required
• Must be able to stand and walk up to 10 hours at a time. -required
• Must be able to work weekends, holidays and evenings. -required
• Resumes. -required
• Bachelor’s degree in hospitality or business. -preferred
• F&B experience. -preferred
• Supervisory experience. -preferred
• Ability to speak Spanish. -preferred
• Maintaining quality guest care through close supervision and coaching of food service staff
• Adhering to and promoting Hilton and Vail required standards
• Ongoing service training of all staff members with the ability to coach and direct to obtain the best results on all shifts
• Accountable for all guest care, food quality standards as well as positive resolution on potential guest dissatisfactions
• Coach and direct service staff and kitchen staff to achieve our brand standards with all guests
• Strong understanding of our POS system
• Ability to address all guest recovery opportunities and insure a positive resolution with all our guests
• Identify and facilitate guest experience improvement opportunities
• Manage staff time and labor
• Supervise and support all dining room colleagues of three-meal-per-day restaurant, including lounge and bar operations
• Ensure high quality appearance and cleanliness of dining room, lounge and bar areas
• College degree with emphasis in Hotel, Restaurant and Tourism. -preferred
• Minimum 1 year experience in upscale Restaurant, preferably in Hotel/Resort environment. -required
• Previous supervisory experience desired.Must be able to operate Microsoft Office applications including Word, Excel and Outlook. -required
• Must be willing to work until October 1, 2015. -required
• Quality Guest Care by themselves as well as service and cook staff members
• Food and beverage service and adhering to quality standards
• High standards for attendance and appearance. Presenting a professional demeanor at all times
• Strong understanding of our POS system once trained
• Ability to handle all complaint situations and insure a positive resolution with all our guests
• A knowledge and awareness towards food, liquor, and beverage costs
• Strong money handling skills

Restaurant Supervisor / Expeditor Resume Examples & Samples

• Work closely with the culinary team to ensure prompt, accurate service
• Maintain inventory and order guides and prepare reports as needed; order all food and beverage items; receive and stores all items properly
• Perform administrative functions (manage staff, schedule employees, complete payroll etc.)
• Attend pre-shift and/or hold meetings, make notes of items being served as the specials and of any other information important to the dining room
• Assist in implementation of the opening procedures of the department, as well as implementation of the closing procedures of the banquet department
• Handle guest complaints regarding food and beverage service
• Inform and train staff on specific rules, regulations, and procedures, utilize training manuals in the initial training of incoming personnel, and promote a positive work environment
• Oversee the general maintenance and upkeep of the restaurant facility
• Manage and promote responsible alcohol service as outlined in TIPS training
• Handle money, operate P.O.S. system, and prepare daily deposits
• Assist in implementation of the opening and closing procedures of the department
• Work closely with the Culinary team to ensure prompt, accurate service
• Prior banqueting or conventions experience
• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists
• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning
• Minimum 2 years management & food industry experience with multiple large high volume food service operations and managing a team of 10+ employees
• Strong customer service, interpersonal and organizational skills
• Strong interpersonal and analytical skills
• Ensures that the guest experience is pleasant in regard to atmosphere, service and quality of food and beverage products by adhering to the resort brand standards. Consistently touches tables, supervises flow of host stand and proper seating plan. Ensure product and services stays consistent during varying levels of business
• Assists in the selection, training, supervision, scheduling and success of all Cucina/IRD employees and beverage staff members
• Capable of creating a motivational atmosphere and a cohesive team through effective communication techniques and a culture of trust with their superiors, peers and direct reports
• Follows up on all emails, guests requests, duties and tasks whenever on duty to ensure timely and accurate completion
• Is actively involved in the operation through daily presence at hot sos meeting, daily review of Medallia performance, and daily interaction with the staff and resort guests
• Demonstrates proactive leadership qualities in the daily operation
• Responsible for the dining room and bar's appearance, consistency of set up, food and beverage service, quality of the experience, and the security and storage of all Cucina and IRD product
• Coordinates daily pre-shift and post-shift line-up's to educate the staff on resort information and conduct daily training on brand standard
• Ensures that all employees are in proper uniform and executing all aspects of their job, completion of the daily MOD checklist, as well as the daily duties according to the Vail/RockResorts brand standards
• Responsible for various administrative tasks including: scheduling to the forecasted business levels, posting weekly schedules in a timely manner, ensuring par levels are maintained and that all equipment is on hand and in excellent condition
• Adheres to the departmental budget and payroll forecasting to lessen the amount of overtime and control labor costs
• Works together with F&B GM to set high expectation of performance foe all FOH F&B employees
• Responsible for attending numerous resort wide meetings and communicating all relevant information to the appropriate department(s)
• Complies with all resort policies, procedures and standards of operation
• Ensures smooth operation and clean appearance of the pool and Pool One Outlet
• Performs any additional tasks or projects as required or requested by management team
• Minimum 1 year experience in upscale restaurant, preferably in hotel/ resort environment. -required
• Minimum of 1 year experience in a supervisory role. -required
• Previous cash handling experience. -required
• College degree with emphasis in hotel, restaurant and tourism. -preferred

Trio Restaurant Supervisor Resume Examples & Samples

• Holiday, vacation, and sick pay
• Discounted parking options for employees
• Medical, dental, and vision insurance

Franchised Restaurant Supervisor Resume Examples & Samples

• Count rotating bank at the beginning and end of shirt and report all cash over/shorts to the manager. Comply with all hotel and department accounting procedures. Make cash drops in accordance with proper cash handling procedures
• Promote teamwork and associate morale. Treat people with respect
• Ensure that all outlets open on time and in an orderly fashion
• Always answer the telephone in three rings with a smile and answer questions accordingly or transfer as needed
• Review reservation book/open table system to ensure proper set-up and server coverage
• Able to operate the Point of Sale System/MICROS
• Take readings on menu count
• Be knowledgeable of all menu items, their garnish, content and preparation methods. Be prepared to answer any question about the menu in a direct and concise way. Know the use records
• Stay current on daily specials, new menu items and specifications including proper preparation methods
• Visit every table on shift to ensure service standards are being met. Utilize property Service
• Recovery/Defect Tracking processes
• Conduct daily menu class and taste panel with kitchen representatives
• Conduct daily preshift meetings. Perform uniform inspection prior to opening shift and make necessary corrections immediately
• Ensure that all side work is completed and restaurant cleanliness meets standards prior to the end of shift and or allowing associate(s) to leave. Ensure food sanitation practices are followed. Become certified in sanitation and food handling as required by the state
• Review open checks
• Track and log voided transactions
• Identify potential problems and solutions in restaurant guest service
• Empower associates to meet or exceed guest expectations
• Work with department manager to meet balanced scorecard goals
• Assist in conducting REX/RAPS
• Ensure security and confidentiality of guest and hotel information and materials
• Complete all hourly functions in the department. and operate all equipment as needed
• Know location of all guestrooms and meeting rooms in the hotel
• Know laws concerning treatment of trespassers
• Demonstrate knowledge of EEO policy, fair employment practices and the Fair Labor
• Standards Act. Promote a harassment-free work environment
• Understand and comply with all state laws. Must hold valid liquor license if required by state. Exercise judgment in serving liquor in order to protect the guest and the property
• Must complete Service Training Manual and be certified-validated within 30 days of
• Departmental Orientation. Must pass certification quiz/test for position. Must have Serv Safe
• Certification. Great Food/Safe Food Certification
• Claim all tips in ADP and on weekly tip sheet and submit to manager by end of pay week
• Lift, carry or otherwise move up to 25 lbs. regularly. May be required to lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; walk; reach; use hands to finger, handle or feel; climb; kneel; talk and hear; taste and smell
• Wear proper uniform including nametag at all times in accordance with the Standards of Appearance
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants)
• Adhere to all work rules, procedures and policies established by the company. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red
• Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training
• Quality of Work Perseverance
• Reliability/Dependability Judgment/Problem Solving
• Motivation/Initiative Cooperation/Teamwork
• Supervise the restaurant staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment
• Perform and supervise the staff’s compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant and equipment. Supervise adherence to all safety protocols
• Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures
• Ensure maintenance problems are promptly reported to Engineering through proper channels
• Order supplies and maintain accurate inventory as assigned
• Respond to guest requests, concerns and problems to ensure guest satisfaction
• Train restaurant employees to maximize productivity and minimize waste
• On time and at work when scheduled, and in proper uniform if applicable
• Attend department meetings as scheduled
• Consistent professional and positive attitude and actions when communicating with guests and associates
• High school education plus schooling in hotel/restaurant management or related major
• Two or more years of related experience
• Familiarity with hospitality industry practices preferred
• Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures
• Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance
• Knowledge of and ability to follow proper food and beverage sales and service
• Ability to understand and comply with federal, state and local serving guidelines
• Ability to timely compile facts/figures, identify, investigate and resolve matters
• Attention to details, good organizational skills and efficient time management
• Ability to follow an appropriate course of action based on policies and procedures
• Ability to operate a computer, phone and other office equipment
• Display consistent professional leadership with effective listening and communication skills
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities
• Ability to satisfy the legal requirements for employment within the jurisdiction
• People Management and Training: Responsible for interviewing, hiring, coaching, and development of front office associates. Evaluates staff performance and coaches to ensure standards are met. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Ensures all required training for department employees is completed and training records are maintained. Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment
• Financial Results and Cost Control: Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy
• Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CHR Standard Operating Procedures
• Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per CHR, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents
• Monitor servers and busperson adherence to all service standards
• Supervise service of guests, being watchful of signals from guests in need of service
• Assist manager to establish and monitor sidework duty completion
• Maintain bank to Crescent standards
• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up
• Communicate daily with restaurant manager with regard to special events, house counts, etc
• Assist restaurant manager in conducting menu classes and taste panels
• Performs periodic scheduled reviews of hourly employees
• Develops and implements training programs for new hires and existing employees
• Supervises front of house daily operations of restaurant
• Ensures equipment and food and beverage service facilities are in excellent condition
• Resolves guest disputes and creates guest opportunities
• Orders supplies, service ware, small wares, beverages and front of house foods
• Implements and monitors food, beverage and labor cost control systems
• Constantly monitors quality of products and service offered
• Works hands on in the day to day operations of restaurants, leading by example
• Develops sales incentive programs for employees
• Possesses valid Clark County Health Department Health Permit
• Must be front end user computer literate with an emphasis on Microsoft Office (Word, Excel), e-mail, POS systems, inventory control systems and payroll systems
• Experienced in prevention of pilferage
• Extensive knowledge of food, wine, spirits, beers and non-alcoholic beverage required

Relief Restaurant Supervisor Resume Examples & Samples

• Supervise the F&B team in all aspects of the department and ensure service standards are followed
• Anticipate guest needs and resolve guest problems
• Answers guest questions and complaints quickly and efficiently and determine if a more senior manager needs to be involved
• Records complaint and action taken
• Attend regularly scheduled departmental meeting
• Liaises with other departments ensuring communication and the resolution of problems
• Follow Restaurant policies, procedures and service standards
• Observe service at all times. Assist where necessary
• Any other duties as assigned by Management
• Supervise, coordinate and schedule the activities of staff who serve food and beverages during shift
• Welcome and greet guests with a warm, friendly smile
• Inform guests of specials and menu changes, make suggestions and answer questions regarding food, beverages and service
• Ensure alcohol inventory control system is performed at prescribed times and proper follow-up is performed in areas of concern
• Train staff in job duties, sanitation and safety procedures
• Ensure that food and service meet quality control standards
• Communicate effectively with kitchen staff to ensure guest satisfactions with food and service
• Observe diners to ensure guests are satisfied and respond to any requests
• Maintain superior standards of quality, service and cleanliness in the restaurant and service areas
• Demonstrate a commitment to provide the best possible experience for guests
• 1 to 3 years supervisory experience in a restaurant and/or bar
• Knowledge of principles, values and processes for providing superior guest service
• Ability to project a professional, friendly and courteous image to guests
• Ability to work quickly and efficiently in a fast-paced environmenet
• Ability to work under pressure and handle multiple tasks with a high level of attention to detail
• Strong decision-making skills
• Strong communication skills, including listening skills, with the ability to communicate with guests and coworkers
• Ensures that all equipment is set up properly and operating efficiently and accurately
• Verifies all paperwork is complete and turned in at conclusion of shift/event
• Ensures all workstations, storerooms, bar, host stand, decks and dinning areas remain clean, sanitized, safe and sufficiently stocked
• Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations
• Assists with catered events as directed
• Previous experience using computerized POS system required; previous experience with Halo POS preferred
• Knowledgeable in the operation of a high volume sit-down restaurant with high service standards
• Possess basic knowledge of bar operations and standard drink recipes and alcohol brand names
• To supervise the service of all restaurant Associates on a daily basis
• To assist the guest in choosing his or her beverage and or food order from the menu. And try to up sell specials as specified by the Chef and beverage items
• To take the food or beverage order from the guest, ensuring that the order is accurate and has been double-checked
• To maintain a high standard of service to guests and recommend improvements
• To check all stations, tables, pantry and display prior to each meal period and ensure areas are correctly set up
• To follow up on service and make sure guests are given every attention
• To assign stations and rotate duties to service Associates and check on them to ensure correct procedures are followed
• Be responsible for the protection of all operating equipment, seeing that it is properly stored, handled and breakage is minimised at all times
• To conduct daily briefings with all Associates, informing them of daily specials, Special Attention Guest and other relevant information
• Must have neat and clean overall appearance
• Must be able to walk as a daily routine
• Must be able to ascend/descend stairs as a daily routine
• Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates
• Must be able to comprehend reading materials
• Maintains control of F&B costs, supply costs and inventory by adhering to all standards of operation including par levels, ordering procedures and portion control
• Audits service and quality on a regular basis
• Abides by all proper surface and equipment sanitation procedures
• All employees to be trained according to the Captains standards for safety
• Makes sure F&B manager is aware off all maintenance issues
• Work with the Sous Chef to ensure that restaurant food is produced to Aramark food management policies, procedures, and department requirements
• Supervise employees; counsel; promote employee growth, efficiency, morale, and teamwork
• Be able to work an event based schedule, to include evenings and weekends
• Actively support the Quality Improvement Process
• Assist in ensuring that scheduling functions are performed accurately and on a timely basis
• Assist in maintaining a highly motivated and well-trained staff
• Open and close shift in accordance with manager’s checklist
• Initiate aggressive guest interaction through seeking and soliciting feedback from guests
• Properly execute revenue and check control procedures on shift
• Handle daily associate relations (e.g., scheduling, time adjustments)
• Maintain a safe and sanitary work environment for all associates and guests
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines
• Ensure all side work is done on daily basis
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
• Assist any associate in his/her job performance, when required, to ensure guest satisfaction
• Understand and teach empowerment principles to ensure guest satisfaction
• Exercise station rotation to ensure stations are distributed fairly
• Minimum of two years food service or related hospitality management experience
• Able to work with teams
• Basic technical knowledge of restaurant operations
• NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

Hotel Restaurant Supervisor Resume Examples & Samples

• Provide the highest quality of service to the guests at all times
• Monitor and ensure compliance with all guidelines for operations
• Handles guest problem and complaints
• Controls budget expenditures and complies a wide variety of related reports
• Controls food cost control to compile with budget
• Monitors and serves food service lines during food service
• Completes food orders or items
• Assures a high degree of sanitation is observed in all assigned areas
• Insure safe chemical usage in all assigned areas
• TAP’s Certification
• Serve Safe Certification or Alaska Food Workers Card
• At least two (2) years demonstrated proven supervisory skills for at least 5 or more people
• At least two (2) years of varied and responsible professional food preparation experience
• Must be familiar with all food safety policies and procedures including all HACCP forms
• Monitor bartenders, servers and busperson adherence to all service standards
• Present a positive company image through all phases of public and guest interaction
• Collaborate with leadership to promote and uphold standards of service, offering assistance when needed
• Create a positive environment, take ownership of the guest experience, learn every day and aspire to do better each day
• Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
• Confirms daily specials and new menu additions with the Restaurant Chef
• Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
• Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
• Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
• Properly executes check control procedures
• Maintains sanitary and safe work environment for guests and employees
• Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
• Assists in prioritizing and assigning work
• Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
• Minimum two years restaurant experience, preferably in hospitality industry
• Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
• Aptitude to resolve conflicts with guests, supervisors and employees
• Knowledge of local, state and federal liquor laws and regulations
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suite
• Assists in the selection, training, supervision, scheduling and success of all Cucina & In-Room Dining employees and beverage staff members
• Capable of creating a motivational atmosphere and a cohesive team through effective communication techniques and a culture of trust with her superiors, peers and direct reports
• Is actively involved in the operation through daily presence at hotsos meeting, daily review of Market Metrix performance, and daily interaction with the staff and resort guests
• Coordinates daily pre-shift and post-shift huddles to educate the staff on resort information and conduct daily training on brand standard
• Ensures that all employees are in proper uniform and executing all aspects of their job, completion of the MOD checklist, as well as the daily duties according to the Vail/RockResorts brand standards
• Adheres to the departmental budget and payroll forecasting to lessen the amount of overtime
• Maintains excellent communication between different departments in the resort as well as within Cucina & In-Room Dining and proactively communicates information to departments that are impacted by Cucina events
• Works together with F&B GM to set high expectation of performance for all Front of House F&B employees
• Minimum of 2 years experience as a supervisor or manager in an upscale Food & Beverage hotel/resort. -preferred
• Must be able to effectively present detailed information both verbally and in written form to guests and employees. -required
• Must be able to lift at least 40 pounds. -required
• Experienced in all phases of Food & Beverage operations. -required
• Point of Sales experience. –required

Bar & Restaurant Supervisor Resume Examples & Samples

• Ensure that each customer receives outstanding service by providing a friendly environment that includes greeting and acknowledging customers, maintaining the standards, product knowledge, and all other components of customer service
• Maintain an awareness of all product knowledge information, promotions, and current advertisements
• Partner with management team to learn and understand all leadership processes and procedures
• Demonstrate leadership through initiative and delegation of task between sales and leadership team
• Liquor room maintenance and management to include storage and equipment organization
• Demonstrate high level of quality of work, attendance and appearance
• Adhere to all Company Policies and Procedures and Safety Regulations
• Work nights, weekends and varied hours/days to meet the needs of the business
• Cross-trains and potential to work other areas or departments as required by your manager
• Performs task as requested by your manager on a daily, weekly, bi-weekly, or monthly basis
• Supervises the alcohol compliance, guest experience, staff and sanitation at the location
• Works with upper managemetn on employee or guest matters, and making sure the location is staffed and stocked appropriately
• Ability to work successfully in a team environment promoting team work
• Previous supervisory experience or experience in the food service and bar industry
• 1-2 years of supervisory experience
• 2 to 4 years experience in the food service industry
• Assist Food and Beverage management with achieving financial targets
• Previous high end Bar Supervision experience
• APLH Certification
• Be able to direct all outlets’ efforts toward guest satisfaction and company standards and mission statement
• Know all P.O.S. functions and capabilities. Ensure that all staff operates Micros P.O.S. effectively
• Scheduled daily activities and in-house groups
• Hotel extension numbers
• Beeper number/radios carried by hotel personnel
• Hours of operation of each outlet, ambiance, menu selections and price range
• Be familiar with the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
• Maintain complete knowledge and comply with all departmental policies and service procedures
• Prepare station chart and assign stations to staff following departmental procedures
• Set up Host (ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur
• Place newspapers in designated areas for breakfast as specified in departmental procedures
• Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
• Guide the Servers and Server Attendants in table set-up needs to ensure optimum service to guests
• Answer restaurant telephone courteously and efficiently as specified in departmental standards
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines
• Accommodate all requests for information courteously
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
• Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected
• Ensure tables are cleaned and reset according to standards
• Complete closing duties as assigned
• Oversee and check completion of staff's closing duties
• Oversee all aspects of restaurant during absence of Manager and/or Supervisor
• Legibly document pertinent information in restaurant log book
• Be familiar with operation of Micros system and manual system procedures
• Successful completion of the training/certification process
• Assist in set up of room and service of food and beverages to guests as assigned to ensure optimum service to guests
• Assist in cashiering procedures where time demand exists
• Take, record and relay messages in accordance with standards
• Complete storeroom requisitions as assigned
• Obtain cigars/cigarettes when requested by guests
• Legibly document maintenance needs on work orders and submit to Manager
• Attend menu and wine tasting as scheduled
• To follow all fire and work safety programs and SOP’s
• Monitor servers and bus person adherence to all service standards
• Assist manager to establish and monitor side work duty completion
• Check restaurant/Outlet for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up

Restaurant Supervisor Favorites Resume Examples & Samples

• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department
• Ability to take reservations over the phone
• Understanding of full-service restaurant operation
• Excellent customer relation skills

Pete s Sunset Grille Restaurant Supervisor Resume Examples & Samples

• Full Time Supervisory Position that requires full flexibility, ability to work evenings, weekends, holidays and a varied schedule
• Hotel experience and a thorough understanding of restaurant service preferred
• Previous experience as a Restaurant Supervisor preferred
• Schedule employees
• Order product
• Motivate, coach, discipline and evaluate hourly personnel
• Assign stations and record attendance
• Maintain regular, predictable attendance
• Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience
• Promote a teaching and learning environment
• Food cost and inventory management
• Ability to partner and build relationships with management, colleagues and vendors while demonstrating leadership and integrity and promoting team success
• Ability to motivate others to accomplish goals
• Knowledgeable of Food and Beverage preparation, presentation and operation
• Creative problem identification and resolution skills
• Creating and updating all training materials
• Updating all holiday reservation books
• Completing disciplinary action as needed
• Attend all resort and department meeting
• All Opening and closing duties of the restaurant

Restaurant Supervisor Smokey s Resume Examples & Samples

• Open and close restaurant. Supervise staff in absence of Restaurant Manager
• Utilize POS system to accurately charge customers, and ensure timeliness of food and beverage
• Full knowledge and participation in the hotels Fire, Safety, Security, and Environmental plan and/or committees
• Supervise all service personnel including counseling and discipline, to maintain service standards
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis
• Conduct daily 'shift' meetings to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos
• Ensure all staff has completed daily checklists
• Inform guest of specials and menu changes, make suggestions and answer questions regarding food, beverages and service
• Ensure alcohol incventory control system is performed at prescribed timees and proper follow up is performed in areas of concern
• Communicate effectively with litchen staff to ensure guest satisfaction with food and service
• Maintain superior standards of quality, service and cleanliness in the restaurants, service areas and outlets
• Demonstrate a commitment to provide the best experience for guests
• 1-3 years supervisory experience in a restaurant and/or bar
• Highly adaptable to changes
• Must have at least 3 years experience in leading teams
• Must have experience with an up scale restaurant
• 8 Years in hotel / food and beverage operations at the luxury level
• Knowledge of coordinating group reservations and requests
• Knowledge of staffing for different meal periods and reading and forecasting to hotel occupancy, group movement and local events
• Knowledge of cost controls as they relate to labor and supplies
• Strong relationship skills in dealing with in-house guests, local community, meeting planners, employees, and peers
• Must be very detail oriented and able to pinpoint defects in a timely manner
• Must be a good public speaker, the ability to communicate clearly the goals and objectives
• Must have computer skills that include word, excel, PowerPoint and access
• Advanced College Education
• Ability to communicate in a second language, preferable English
• Knowledge of Micros, LMS, Fidelio and Time Saver applications
• Must have basic financial skills to ensure proper forecasting, scheduling and maintaining a rigid time and attendance policy
• Must have extensive food and beverage knowledge. Would prefer level 1 certification in the court of master sommeliers
• Will be responsible for financial performance of department, to include payroll, equipment purchases, breakage and loss
• Will be responsible for quality initiatives to include increasing meeting planner and employee satisfaction. Quality scores must maintain an above company average score and be top five in company in casual dining
• Will be required to ensure all employees receive performance reviews on anniversary dates or before
• Will be responsible for attending operational meetings, such as staff, food and beverage, menu, resume reading
• Ability to enforce hotel standards policies and procedures with staff
• Ability to prioritize and organize work assignments, delegate work
• Ability to direct performance of staff and follow up with connections where needed
• Will ensure employee satisfaction and ensure The Dining Room Employee Satisfaction is above hotel average
• Ability to ascertain department training needs and provide training in needed areas
• Ability to input and access information into computer
• Daily schedule of group functions, times, locations, amount of people and specific requirements
• Locations of all hotel function space, names of rooms, local suppliers, immediate area directions to all off property sites, detailed information on activities and restaurant knowledge
• Labor Management System
• All department / hotel policies, procedures, and standards
• Participate in line-ups to assist in the dissemination of information regarding the set-up and service of each meal period
• Assist staff with their job function where needed to ensure optimum cleanliness and service standards for guests
• Assist In-Room Dining Staff when business dictates
• Assist Food and Beverage Director, Executive Chef and The Dining Room Chef as needed
• To follow all fire and work safety programs and Sop’s
• Interact positively with customers promoting theatre facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the lounge such as receptions
• Maintain profitability of outlet to support theatre operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies
• Track tip distribution
• Maintain a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates
• Ensure the highest quality of food, beverage, and service related to the operation
• Maintain an appropriate level of community public affairs involvement
• Assess and review the job performance of subordinates, and maintaining records of assigned employees according to policy
• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees
• High school diploma required. College degree not required, but equal work experience
• Localizes, communicates, and delivers brand-designed Simple.Good.Natural food & beverage wellness programs to guests daily (e.g., tastings, demos on healthy eating and cooking)
• Manages the procurement, inventory, preparation, and delivery of local, healthy, freshly prepared food & beverage offerings to guests and staff as defined by brand standards and standard operating procedures
• Listens to the wellness needs of our guests and creates an environment that allows our guests to stay, work, relax, exercise and eat on their own terms
• Supports and embraces our guests in their wellness journey through your knowledge, insights and sharing your own wellness story
• Develops a partnership program that allows guests to have food that can be delivered from our Simple.Good.Natural selection of restaurants in addition to an “Indulgence Map” that gives guests a glimpse of the best indulgences in the local community
• Interacts daily with guests to solicit feedback, builds relationships and brings the EVEN Hotels brand to life
• Ensures guest complaints are resolved appropriately and that appropriate service recovery/problem resolution process is in place
• Demonstrates BrandHearted leadership by putting the brand at the center of all business decisions
• Hosts and participates in hotel wellness and scheduled fitness programs regularly
• Bachelor’s degree or equivalent in culinary arts, hotel administration or related field preferred
• Advanced training in food and beverage management plus 2 years related experience, including supervisory experience, or an equivalent combination of education and experience
• Demonstrated recent experience facilitating wellness programs, food/wine tastings, sports, fitness or similar activities
• Supervise and coordinate activities of restaurant and catering employees on a per shift basis
• Follow and enforce work procedures and service standards set forth for lunch and dinner services and catering operations
• Set a positive example by reporting to work on time, in a clean and complete uniform
• Assist in developing bar menus, wine list, pricing, promotions, and service standards
• Assist restaurant and catering employees in serving guests or performing duties needed to ensure a smooth functioning operation
• Performing inventory counts and authoring a bar report calculating cost of goods sold
• Scheduling of restaurant and catering employees adhering to the budget and forecasted business
• Analyze and resolve all problems with employees, guests, and the operation with the assistance of management
• Ensure that all equipment is set up properly and operating efficiently and accurately
• Ensure all deliveries are accurate and the product is of high quality
• Ensure all workstations, storerooms, bar, hosts stand, decks and dining areas remain clean, sanitized, safe and sufficiently stocked
• Assist management in the hiring and training of all employees
• Responsible for accurately opening and closing the restaurant following opening and closing procedures for each job position for the following day
• Assist in the timely payment of product invoices
• Adhere to and enforce inventory and labor control measures
• Assist in soliciting, booking, and planning of catering events
• Supervising catered events including set-up, the function, and breakdown following the agenda
• Recommend measures to improve service, increase efficiency and heighten the experience for both guests and employees
• Assist in the ordering of bar product, rentals for events, and other products needed for the operation
• Minimum of three years front of the house work experience in a formal restaurant
• Minimum of one year supervisor work experience in a formal restaurant
• Highly motivated, enthusiastic and friendly. Enjoys working with people. 18 years or older
• Capable of following job procedures and management instruction
• Demonstrates the ability and desire to take initiative
• Capable of formulating intelligent and informed decisions
• Able to stand for long periods of time including bending, lifting, reaching, and stretching
• Able to carry 20 to 50lbs
• Knowledge in bar operations including wine, beer, and spirits
• Experience in the handling of all forms of payment and ability to use a computerized POS system

Chinese Restaurant Supervisor Resume Examples & Samples

• Supervise cloakroom operations and ensure adequate staffing
• Maintain security of all guest property
• Flexibility to work late shifts
• Previous experience in a supervisory role
• One year supervision experience strongly preferred
• Strong knowledge of Food & Beverage operations and service, wines and preparation techniques
• Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements
• Can communicate well with guests and fellow associates
• Ability to use point of sale
• Constant training of staff
• Safety procedures
• Conduct pre-meeting
• Evaluation and discipline of employees with management presence
• Give feedback to managers
• Ensure proper charging for alcohol is being followed
• Motivate staff to perform at top level
• Responsible for quality control of all foods and set ups
• Maintain upkeep of restaurant
• Inspect and enforce standards at all times
• Ensure food handling policies and laws are being followed at all times
• Enforce beverage and all cost controls in all areas
• Ability to lift/carry weight up to 50 pounds
• Ability to push/and pull carts of products weighing up to 150 pounds
• Ability to work entire shift standing and moving about in restaurants and kitchen area
• Be able to varies schedules including weekends and holidays

Hotel & Restaurant Supervisor Resume Examples & Samples

• Process billing on a daily and weekly basis
• Draft schedule on a weekly basis to meet the predicted and budgeted labor numbers for approval of the Department Manager
• Supervises and trains staff to conform to Hilton's high standards of quality and service
• Responsible for opening and closing the restaurant according to expectations of the management team
• Ensure the staff appropriately logs and disposes of waste, follow 5P process including recipe standards
• 6 months of supervisory or lead role experience
• Strong leadership skills

Restaurant Supervisor Kauffman Stadium Premium Services Resume Examples & Samples

• Responsible for cash handling and ensuring staff returns cash to Event Center
• Delegates tasks to employees as necessary
• Must be able to obtain KCMO liquor license and Food Handlers Certification
• Conduct pre-shift meetings to inform staff of daily events. Review daily specials
• Ensure side work duties are complete and tables are set before, during, and after operating hours
• Train and schedule employees to ensure proper coverage. Alert management of potentially serious issues
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable
• Handling food objects and products; bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Mathematical skills, including basic math, cash handling, are utilized frequently
• We respect each other
• We are active in our local communities
• Ensure that the restaurant areas are neat and clean
• Conduct pre-shift meetings with associates, communicating GSS goals, OH&S, house count and special events
• Manage reservation requests and special menu planning
• Responsible for scheduling and verify staffing levels for shifts. Adjust schedules accordingly with increased or decreased business demands
• Responsible for programming menu items, promotions and discounts in micros symphony
• Support restaurant team when needed, greeting and serving guests
• Abide by provincial and corporate liquor requirements pertaining to serving alcoholic beverages
• Ensure team is providing excellent service, resolve guest issues and motivate restaurant team
• Promote and maintain a safe and healthy work environment adhering to the legislation set out by Occupational Health and Safety Qualifications
• Must have 2 years of supervisory experience in a licensed restaurant
• Microsoft Word, Microsoft Excel and Micros are a definite asset, must be able to generate reports
• Superior communication and organizational skills
• Ability to work flexible hours when required
• Strong leadership background
• Able to work effectively within designated timelines
• Mentoring experience an asset

Sb-bear River Restaurant Supervisor Resume Examples & Samples

• One year previous restaurant experience in high volume restaurant or one season in SSRC food service department required
• 1 years supervisory experience in hospitality management (emphasis on Food and Beverage) preferred
• Must possess good organizational, interpersonal problem-solving, leadership and team building skills
• Must be computer literate including Microsoft Office proficiency
• POS system competency preferred
• Create weekly labor/revenue forecasts. Work with Manager on all staff payroll procedures and Kronos timekeeping and credit card tips reporting. Ensure accuracy of staff banks, audit all cashier open and close procedures, follow all audit and money-handling procedures during shifts worked
• Assist with Inventory of all on-site products in an accurate and timely manner and closely administer and monitor all theft prevention (shrinkage) procedures. Participate in food safety audits weekly and ensure that temperature checks are completed daily
• Closely monitor guests dining experience; ensure that the guest receives a “fine-dining” experience
• Perform shift opening and closing duties as assigned such as starting equipment and cleaning the grill and surrounding area, as well as other kitchen equipment
• Assist with handling customer complaints and problems in a professional manner
• Work as scheduled and as necessary in any position in the restaurant, and perform other duties as assigned

Casual Restaurant Supervisor Resume Examples & Samples

• Supervise & operate the restaurant as per instruction from the FOH Manager and Head Chef
• Ensure that all restaurant staff are trained to standard with regards to operations, customer service and up selling
• Ensuring cash handling and stock control procedures are adhered to, resulting in all tills balancing at the end of a shift with no discrepancies and the accurate completion of paperwork
• Ensuring that all working areas including catering equipment is in working order and kept clean in line with Food Hygiene Regulations, Health and Safety and routine cleaning procedures are adhered to
• Ensuring that all staff adheres to compulsory regulations such as the Weights & Measures act, Trades Description act and laws relating to underage drinking
• Delivering the highest possible standard of customer service in line with the venue policy, and promoting a professional image of Live Nation and Motorpoint Arena Cardiff at all times with monitoring & developing the restaurant
• Ensure service and staff can handle last minute requests and handle stressful & busy periods
• To undertake any other reasonable duties as required by Venue Management
• Monitors day-to-day operations of the department to ensure maximum customer service
• Responds to inquiries from a variety of sources. Assesses the feasibility of requests. Plans methods of carrying out the various requests
• Performs human resource functions for staff, including scheduling, evaluating, and training staff
• Assists in monitoring the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies. Reviews monthly profit and loss statement and prepares critique and action plans for improvement as necessary
• Assists in developing departmental policies and procedures
• Liaises with the Executive Chef on a variety of issues related to food presentation, menus, and schedules
• Liaises with the Purchasing department to purchase equipment and some food and beverage items
• Liaises with Accounting staff to resolve payroll, billing, payables, and point of sale issues
• Assists in holding periodic meetings with staff to review past and future performance of service, quality, and general information concerning guest and employee relations
• Assist in the direction and supervision of food servers, bus persons, and other staff regarding schedules, service standards, training, motivation, and safety
• Assist in monitoring food quality and service level to ensure restaurant complies with sanitation and safety standards for guests and employees
• Responsible for completing daily paperwork including payroll, inventory, banquet checks, checklists, etc
• Daily line-ups
• New server, busser, host and bartender training programs
• Daily evaluation of restaurant service performance MOD Reports
• Coordination of timely food production
• The Restaurant Supervisor needs to work with the Restaurant Manager to provide "excellent quality and presentation" of all food to the guests
• Responsible for assigned Waitstaff shift assignments
• Complete environmental checklist for dining room. Maintain condition of dining room
• Handle guest comments and complaints and ensure
• Strong interpersonal, time management and communication skills
• Ability to train, motivate and develop staff
• Strong leadership skills are required
• Possesses knowledge of food production and service
• Ability to perform all positions in banquet operations
• Previous experience strongly preferred
• Performs shift opening and closing duties in accordance with manager's checklist
• Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary
• Properly executes revenue and check control procedures on shift
• Utilizes all tools for running shift, (e.g., schedules, floor plans, reservations, checks, daily server checklist)
• Conducts daily pre-shift meeting with staff to communicate specials, hotel occupancy, guest satisfaction scores, reservations and staff or service concerns
• Monitors floor volume at all times and assist with seating, serving and kitchen communication as needed to ensure adequate coverage and guest satisfaction
• Maintains a safe and sanitary work environment for all associates and guests
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
• Solicits customer feedback to improve service
• Minimum 1 years experience in a similar position in a luxury resort or hotel
• Good English language skills, both written and spoken
• THIS POSITION IS ONLY OPEN TO THAI NATIONALS DUE TO WORK VISA RESTRICTIONS
• This is a front of the house operations supervisor role, supporting 4 outlets
• Availability to work mornings, afternoon, evenings and weekends
• Shifts may range from 2 PM - 1:30 AM or 6 AM - 3:30 pm

Restaurant Supervisor for Dempsey s Brew Pub & Restaurant Resume Examples & Samples

• Assists associates with service and/or billing issues
• Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
• Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked
• One year supervisory experience in restaurant or service environment preferred
• Highly motivated, ability to take initiative, ability to work in fast-paced environment
• Assigns and manages the overall efficiency of the restaurant operation
• Assists in the supervision of organization and sanitation of restaurant, kitchen, storage areas, and loading dock
• Ensures they and all staff work safely, consistently using designated safety equipment (personal protective equipment- PPE)
• Knowledge and demonstrated practice of maintaining a clean and sanitary work area. Completes cleaning assignments
• Use hands to finger, handle, or feel; or reach with hands and arms
• Specific vision abilities include close vision, distance vision, and depth perception
• Assist in overall supervision of the department as outlined in manager’s job description
• Communicate with guests and receive feedback
• Observe, teach and correct staff’s service
• Check bar controls, shot glass use, red lining, and bottles totally empty daily
• 1 year of experience in Food and Beverage Supervision or Management role preferred
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Supervise and coordinate assigned shift
• Assist in overall supervision of the department as outlined in manager’s job
• Check staff punctuality
• Order daily supplies
• Handle guest comments and complaints
• Must be able work with and understand financial information and data and basic arithmetic functions
• Must lead by example, remain professional in all situations
• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel
• Comply at all times with Omni standards and regulations to encourage safe and efficient hotel operations
• To be thoroughly aquatinted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests
• Maintain a cash bank
• Interact with other departments to ensure guest needs are satisfied
• Minimum 1 year supervisor experience
• Computer programs such as Word, Excel, Power Point, etc
• Minimum 1 year cash handling experience
• Good eye/hand coordination needed to use all kitchen equipment
• Prepares daily requisition for supplies and food items for production
• Work cohesively with entire hotel staff as part of a team
• Support procedures for food & beverage portion and waste controls
• Understands, follows and maintains all standardized recipes
• Maintain all coolers and freezers, prep area and equipment up to State of Florida Health Department codes at all times
• Performs other duties as assigned to meet business needs
• Must have State of Florida food safety certification
• Ensure that the budgeted profit of the restaurant is maintained, analyze financial results and take the appropriate action in areas of poor performance
• To lead and manage all front employees and assist them when needed
• To ensure that all used equipment is returned to its correct storage place, once the shift is over
• To ensure maximum security of all areas under his/her control, paying particular attention to valuable assets, e.g. silverware, chinaware, and glassware
• To ensure that cash or a signed bill is received for each order dispatched
• To ensure that all stocks and supplies are requested in a timely manner
• To ensure that VIP'S are identified in a timely manner and that their presence is known to all staff
• To maintain a daily report of events and complaints, also noting what action was taken
• To have complete knowledge of customer comping procedures
• Work on floor on various shifts as needed and directed by manager
• Check guests for service continuously
• Communicate any policy or procedure change which affect staff and management
• Check frequently with kitchen for portion control, ticket times and presentation of food
• Assign and monitor side work
• Must know and understand all the different job positions in The Buffet
• Hospitality- Smile, greet, serve, and thank the guest
• Serve the guests in a respectful and positive manner
• Be knowledgeable of other departments to inform our guests
• Positive attitude and great appearance

Zaffiros Restaurant Supervisor Resume Examples & Samples

• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency
• Maintain relationship with other departments in theatre
• Know the competition and keep current with industry trends
• Implement and support theatre/restaurant/lounge policies and procedures
• Position requires 2 years-previous Food & Beverage and supervisory experience
• Additional language ability preferred
• Ensure that all products and merchandising brand standards are adhered to
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards
• Communicate and clarify major job duties, priorities, and expectations to team members and provide continuous coaching and constructive feedback in a timely manner, through verbal and written documentation
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly
• Assist team members in developing the skills and abilities necessary for improved performance
• Ensure that products are of the highest quality
• Responsibility for overseeing cash duties
• Vocational or on-the-job training essential
• Excellent interpersonal skills and ability to interact with and motivate team members
• Ability to read, interpret, and articulate instructions using clear and direct language
• Able to work as part of a team within a fast paced food service environment
• Minimum of 6 months experience within a busy restaurant/hotel environment
• Inspects all food & beverage areas for adherence to Weber County Health Department sanitation guidelines
• Orders supplies, service ware, small wares, beverages, Bistro and banquet food
• Conducts weekly and monthly inventories
• Provides managerial coverage to any outlet or location as needed * Possesses valid Weber County food handlers permit, ServSafe certification will be required 30days after employment
• 2 years experience managing restaurants and banquets

Intercontinental Milwaukee Restaurant Supervisor Resume Examples & Samples

• Ability to perform all dining room positions including server, server assistant, and host
• Supervise staff and dining room in managers absence
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions
• Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas of the hotel
• Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates
• Supporting hotel policies and procedures
• To supervise staff in a professional manner to ensure guest satisfaction using Marcus standards
• Maintain proper sanitation protocols at all times
• Be the contact for all catering needs among all store and corporate executives
• Act as liaison between restaurant and the rest of the store staff
• Be capable of learning all of the duties and responsibilities of the GM and RM and fulfill those in the absence of the GM and RM
• Acquire knowledge of P&L structure and functionality
• Dedication to providing the highest level of customer service
• Understanding of kitchen organization and inventory

Restaurant Supervisor NEW Bistroplex Resume Examples & Samples

• Interview, select, train, supervise, counsel and discipline lounge/restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment
• Implement and maintain theatre housekeeping, sanitation and cleanliness standards in all areas of the property
• Track all menu abstracts
• Daily tracking of emails, post shift, payroll and administrative duties
• Discounted RTD Ecopass
• Company provided Life Insurance
• Holiday Pay
• To consistently insure the maximum guest information in the restaurant
• Insure that service personnel follow service scenario
• Monitor timing of guest experience
• Handle all complaints to the guests' satisfaction
• Service staff on duty as scheduled
• Side-stands fully stocked with equipment
• All side-work complete
• Insure station rotation in seating
• Must have previous Food & Beverage experience, preferably in hospitality
• Must have the ability to multi task
• Must be able to lead, develop, and train others
• Must have strong Communication Skills
• Strong problem solving skills preferred
• Responsible for assigned shift, assisting in overall supervision
• Accurately communicate new menu items and promotions to staff
• Maintain strong knowledge of all aspects of each of each of outlet
• Ensure staff compliance with Omni policies and procedures and inform management of any concerns
• Communicate with guests and solicit their feedback, address issues as needed
• Observe staff interactions with guests; train and correct staff as needed
• Maintain thorough knowledge of all technical equipment to fully utilize its capabilities and to ensure proper safety
• Interact with other departments as needed to ensure guest needs are satisfied
• Adhere to proper food handling and alcohol service procedures
• Minimize lost items by ensuring that merchandise is never left unsecured
• Check on tray and table removal, ensuring that are hallways and guest areas are free from debris
• Identify areas of opportunity within the operation to enhance speed of delivery, quality of food and beverage, consistency and quality of the delivery experience. Work closely with the manager and the team to continuously improve all of these areas
• Ensure that a culture of respect and professionalism is maintained in the work space at all times. Bring all issues to the attention of management and Human Resources immediately
• Ensure opening/closing duties are completed accurately
• Ability and willingness to work a variety of shifts, including weekends and holidays
• Ability and willingness to maintain a current Food Handlers and TABC certification
• Ability to communicate effectively in written and spoken English with guests, vendors and staff is required
• Previous hotel experience is strongly preferred
• Supervising and ensuring the quality of the service and the respect of the standards,
• Promoting good public relations, handling complaints, concerns or special requests
• Working with a talented group of individuals including: the best sommelier in Hungary, a Bocuse d'Or participant Chef and highly respected Pastry Chef within the local community, and highly skilled bartenders
• Training the staff
• Previous experience working in food & beverage or a restaurant environment
• Must have current, or be willing to obtain before start, ABC and ServeSafe Certifications
• Previous supervisory experience (preferred)
• Train, supervise, and discipline restaurant staff as necessary for a smooth operation
• Maintain sufficient supplies of stock to ensure smooth operations
• Forecast necessary staffing and its related dollar expenditure to get the job done
• Ensure that sequences of service and service procedure have been follow up by employee without failed
• Observe guest’s experiences in the restaurant and anticipate their needs
• Maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made
• Maintain constant supervision of staff with regards to performance, product knowledge and grooming
• Perform all closing duties as assigned
• Process a guest walked out

Society Restaurant Supervisor Resume Examples & Samples

• Ability to perform all positions including server, cashier, and expeditor
• Supervise staff and department in manager's absence
• Oversee Marriott staff and maintain Marriott standards
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Ensure time quotes remain accurate and make necessary adjustments for consistency
• Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage
• Implement and maintain housekeeping, sanitation and cleanliness standards in all areas of the department
• Know the competition and keeping current with industry trends
• Ability to maintain multiple phone lines
• Must have good speaking skills and maintain composure during stressful situations
• Ability to track all shoppers reports and develops incentives to further training and improvement
• Ability to monitor all floors of hotel to ensure proper tray management
• Ability to maintain timeliness of deliveries
• Ability to effectively deal with customer complaints in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing proactive solutions
• Previous restaurant and hospitality knowledge, skills, and abilities
• Ability to motivate and guide associates who work independently
• Ensures welcoming physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
• Supervise the performance, attendance, attitude, appearance and conduct of service team
• Assist with the development, training and inspiration of outlet staff
• Being attentive during service and checking in with guests to ensure satisfaction with each food course and/or beverages
• Answering questions on menu selections including allergen information, dietary needs and special requests. In addition to communicating these to the kitchen
• Report maintenance needs, accidents, injuries, and unsafe work conditions to Manager
• Speak with others using clear and professional language
• High School degree or equivalent experience is required
• One year previous experience in a supervisory position in Food & Beverage
• Knowledge of food & beverage service
• Must be able to take direction and follow through on assignments
• Energetic and professional approach to his/her craft
• Guest Service: Accountable for guest satisfaction by supervising the Food and Beverage team, ensuring food and beverage service standards are met and guest needs are responded to in a timely manner. Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards
• Financial Expectations: Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues. Drives sales and maximizes revenue by up-selling. Follow B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures
• Supervising the Cast Iron Grill team, ensuring an enjoyable dining experience for our guests
• Being attentive during service and taking the lead in checking in with guests to ensure satisfaction with each food course and/or beverages
• Acting as an expert in dealing with questions on menu selections including allergen information, dietary needs and special requests, using your in depth knowledge of our menu. In addition to communicating these to the kitchen
• Completing administrative activities including payroll, ordering, and performance management of the Cast Iron Grill team

Related Job Titles

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Restaurant Supervisor

Are you looking to write a restaurant supervisor resume but have no idea where to start? A resume is one of the most important components of your job search, and it can be a challenge to get it right. This guide will walk you through the process step-by-step, with tips and examples on how to create a winning resume. From crafting an effective summary statement to highlighting your relevant skills and experience, this guide provides the resources and advice you need to write an impactful resume and land your dream job.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Restaurant Supervisor Resume Examples

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly motivated and skilled Restaurant Supervisor with more than 10 years of experience in the hospitality industry. Possessing extensive knowledge of restaurant operations and customer service standards. Proven ability to lead and manage a team, maintain quality control and develop innovative strategies to increase efficiency. Committed to providing a safe and enjoyable dining experience for all restaurant customers.

Core Skills :

• Excellent communication and interpersonal skills
• Strong problem- solving and decision- making skills
• High level of customer service
• Knowledge of food safety and sanitation regulations
• Ability to prioritize tasks and meet deadlines
• Proficient in Microsoft Office and POS systems

Professional Experience : Restaurant Supervisor, ABC Restaurant – August 2013 – Present

• Supervised, trained and scheduled employees in accordance with company policies and procedures
• Provided exceptional customer service, resolving customer complaints and inquiries in a timely and professional manner
• Monitored and maintained inventory levels, ensuring all necessary items were ordered and received in a timely manner
• Ensured compliance with all health and safety regulations and documented all incidents
• Coordinated and managed special events and promotions

Education : Bachelor of Science in Hospitality Management, University of XYZ – May 2010

Create My Resume

Build a professional resume in just minutes for free.

Restaurant Supervisor Resume with No Experience

Highly organized and motivated individual with a desire to work as a Restaurant Supervisor. Possesses no prior experience, yet has the necessary skillset to develop and manage a team of waitstaff, configure and enforce rules and regulations, and create a positive customer experience.

• Strong interpersonal skills
• Excellent communication skills
• Excellent problem- solving skills
• Highly organized
• Ability to work in a team
• Ability to multi- task

Responsibilities

• Monitor staff performance to ensure that quality customer service is provided
• Train and provide guidance to new staff members
• Ensure staff are adhering to safety and sanitation guidelines
• Maintain a clean and well- organized working environment
• Process customer orders accurately and promptly
• Monitor inventory levels and order supplies as needed
• Resolve customer complaints in a timely and professional manner

Experience 0 Years

Level Junior

Education Bachelor’s

Restaurant Supervisor Resume with 2 Years of Experience

Experienced Restaurant Supervisor with 2 years of managing restaurant operations. Effective communicator and problem solver with a strong background in customer service, staff development, and business management. Proven ability to increase profit margins through excellent staff management and cost control.

• Customer Service
• Staff Development
• Business Management
• Cost Control
• Problem Solving
• Team Building
• Financial Management

Responsibilities :

• Managing daily restaurant operations, such as scheduling, bookkeeping, and customer service.
• Developing and training staff to ensure high standards of customer service.
• Creating and managing budgets to maintain cost control and increase profit margins.
• Monitoring staff performance to ensure quality service and efficiency.
• Developing promotional activities to increase customer traffic and sales.
• Resolving customer complaints and inquires in a timely manner.
• Ensuring that health and safety regulations are followed.

Experience 2+ Years

Restaurant Supervisor Resume with 5 Years of Experience

A dedicated and highly motivated Restaurant Supervisor with 5+ years of experience in the hospitality industry. Adept at managing restaurant operations, resolving customer service issues, and ensuring strict adherence to food safety regulations. Possesses excellent problem- solving, communication, and interpersonal skills to motivate staff and build lasting customer relationships.

• Food safety and sanitation management
• Staff training & development
• Cost and waste reduction
• Conflict resolution
• Customer service
• Menu planning
• Scheduling & budgeting
• Managed restaurant operations, ensuring efficient service and quality of food.
• Developed training programs for new and existing staff and monitored their performance.
• Implemented cost and waste reduction measures to increase profit margins.
• Maintained inventory and ordered supplies to ensure smooth operations.
• Resolved customer service issues promptly and professionally.
• Ensured strict adherence to food safety regulations.
• Created and maintained menus to meet customer demand and dietary requirements.
• Scheduled staff shifts to meet customer demands and budget.

Experience 5+ Years

Level Senior

Restaurant Supervisor Resume with 7 Years of Experience

I am a Restaurant Supervisor with 7 years of experience in the hospitality industry. I’m an organized, motivated, efficient and reliable individual who is always looking for ways to improve processes and standards in the restaurant. I have a strong ability to stay calm under pressure, excellent customer service skills, and an eye for detail when dealing with all aspects of the restaurant, from employee supervision to inventory management. I enjoy working in a fast- paced environment and am confident that I can bring great value to any team.

• Excellent customer service
• Team leadership & supervision
• Staff scheduling & training
• Inventory & stock management
• Cost control & budgeting
• Menu planning & development
• Food safety & sanitation
• Kitchen operations & organization
• Conflict resolution & problem- solving
• Supervise staff to ensure productivity and efficiency while providing feedback and guidance
• Oversee the training and development of staff to ensure standards and practices are adhered to
• Create schedule to maximize staff coverage while keeping labor costs in check
• Monitor inventory and stock levels to ensure adequate supplies are available
• Develop menus and negotiate prices with suppliers to keep costs down
• Maintain a clean and safe environment, following all health and safety regulations
• Resolve customer complaints in a professional and timely manner
• Enforce regulations and policies to ensure customer satisfaction

Experience 7+ Years

Restaurant Supervisor Resume with 10 Years of Experience

A highly- experienced Restaurant Supervisor with 10 years of experience in managing, directing and coordinating restaurant operations, to ensure superior customer service and high- quality food products. Possess a strong track record of increasing restaurant efficiency and profitability while consistently delivering an exceptional customer experience. Highly capable in creating staff schedules, resolving customer complaints and monitoring daily operations.

• Superior customer service
• Excellent organizational & communication skills
• Job scheduling & staff management
• Proficiency in Microsoft Office
• Ability to handle high- volume customer service
• Efficient problem- solving abilities
• Develop and implement restaurant operational strategies to meet organizational objectives
• Ensure compliance with health & safety regulations
• Train and develop staff to ensure their understanding of the restaurant policies
• Maintain accurate records of the food and beverage stock and sales
• Resolve customer complaints and inquiries efficiently
• Monitor daily operations and delegate tasks to ensure timely service
• Ensure that high- quality food and beverage products are delivered to customers
• Manage and review staff performance to ensure quality service
• Create staff schedules and oversee staff members’ daily activities
• Identify and address operational issues to ensure customer satisfaction & safety

Experience 10+ Years

Level Senior Manager

Education Master’s

Restaurant Supervisor Resume with 15 Years of Experience

A highly experienced and organized Restaurant Supervisor with fifteen years of experience in the restaurant industry. Exceptional interpersonal and communication skills with successful history of managing personnel, customer service, and conflict resolution. Dedicated to providing exceptional customer service and making sure all guests have a pleasant dining experience.

• Conflict Resolution
• Personnel Management
• Time Management
• Food Safety & Sanitation
• Food Preparation
• Inventory Management
• Problem Solving & Decision Making
• Supervise and coordinate activities of staff in the restaurant.
• Develop daily shift plans, assign stations and tasks to staff, and oversee their performance.
• Ensure that all food items are prepared according to recipes and standard of quality.
• Monitor food and beverage orders and ensure they are accurate.
• Monitor staff to ensure food safety, sanitation, and cleanliness are maintained.
• Address customer complaints and take corrective action to ensure customer satisfaction.
• Monitor inventory levels and order supplies and food when needed.
• Ensure that the restaurant is properly staffed for all shifts.
• Train and develop staff to ensure that all restaurant standards are met.
• Maintain accurate records of staff attendance, sales, and expenses.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Restaurant Supervisor resume?

A restaurant supervisor resume should showcase a candidate’s management and leadership skills, as well as their ability to motivate staff and ensure the restaurant meets customer service and financial goals.

An ideal resume should include the following:

• Personal Information: Including name, contact details, and a professional headshot.
• Summary Statement: A brief, succinct introduction that clearly communicates the candidate’s qualifications and experience.
• Work Experience: Listing all previous restaurant supervisor roles and demonstrable accomplishments.
• Education: Any restaurant industry certifications or other relevant qualifications.
• Skills: Relevant knowledge and abilities, such as personnel management, customer service, budgeting, and problem-solving.
• Leadership Qualities: Demonstrable evidence of the candidate’s ability to manage staff and operations.
• Additional Sections: Listing other relevant information, such as hobbies and interests, awards, or volunteer experience.

What is a good summary for a Restaurant Supervisor resume?

A Restaurant Supervisor resume should include a brief overview of your qualifications and experience, as well as a summary of your primary duties and responsibilities. Additionally, you should emphasize key accomplishments, such as improving efficiency or increasing customer satisfaction. Mention any relevant experience with restaurant-specific software, such as scheduling programs, and include information on any certifications or special skills you possess. Finally, include a few sentences about your ability to motivate and lead a team, as well as your commitment to providing excellent customer service. Your summary should be concise and confident, and provide a snapshot of the qualifications, experience, and skills you have to offer.

What is a good objective for a Restaurant Supervisor resume?

A Restaurant Supervisor resume should include an objective that outlines the professional goals of the applicant. The objective should also focus on the applicant’s ability to work in a fast-paced and busy restaurant environment, as well as their commitment to providing excellent customer service.

Below are some examples of good objectives for a Restaurant Supervisor resume:

• To secure a Restaurant Supervisor role utilizing my expertise in managing personnel, ensuring customer service standards are met, and ensuring that all safety protocols are followed.
• To use my knowledge of restaurant operations and management to help the restaurant reach its full potential, while providing a superior customer experience to all guests.
• To find a role as a Restaurant Supervisor where I can lead a team to success and ensure the highest level of customer satisfaction.
• To obtain a position as a Restaurant Supervisor where I can utilize my interpersonal skills and excellent communication abilities to effectively manage a team and ensure the restaurant runs efficiently.
• To leverage my experience in restaurant management and staff supervision to create a positive working environment while ensuring customer satisfaction and operational excellence.

How do you list Restaurant Supervisor skills on a resume?

When creating a resume to apply for a Restaurant Supervisor position, it is important to list the skills that make you the best candidate for the job. A Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, including hiring and training staff, providing customer service, and ensuring health and safety regulations are adhered to. To ensure you present yourself in the best light, here are the key skills that should be highlighted on a Restaurant Supervisor resume:

• Staff Management: A Restaurant Supervisor must be able to manage and motivate a team, delegate tasks, and communicate effectively with staff.
• Customer Service: A Restaurant Supervisor should be able to provide excellent customer service, respond to customer inquiries, and resolve customer complaints.
• Leadership: A Restaurant Supervisor should have strong leadership skills and the ability to lead and inspire a team.
• Organization: A Restaurant Supervisor should be organized and able to handle multiple tasks at once.
• Business Acumen: A Restaurant Supervisor should have a good understanding of the restaurant industry, including menu and pricing.
• Problem Solving: A Restaurant Supervisor should have excellent problem-solving skills in order to handle difficult customer complaints and resolve any issues that arise.
• Budgeting: A Restaurant Supervisor should be able to manage the restaurant’s budget and ensure the daily operations remain within budget.
• Health and Safety: A Restaurant Supervisor should be aware of food safety regulations and standards and ensure that all staff adhere to them.

What skills should I put on my resume for Restaurant Supervisor?

The restaurant supervisor position requires a range of skills and qualities that make it possible to keep the day-to-day operations of the restaurant running smoothly. As you create your resume for this position, it is important to include the necessary skills and qualifications that reflect your abilities. Here are some of the skills you should include on your resume to help you stand out from other applicants:

• Leadership: Being able to lead and manage a team of restaurant staff is essential for a supervisor. Demonstrate your leadership skills by sharing examples of how you have taken charge to solve problems, delegate tasks, and generally help the team work together towards a common goal.
• Time Management: Restaurant supervisors must be able to manage time effectively in order to ensure that tasks are completed on time and customers are adequately serviced. Showcase your ability to prioritize tasks, create schedules, and handle multiple tasks at once.
• Communication: As a restaurant supervisor, you will need to be able to communicate clearly and effectively with staff, customers, and management. Showcase your ability to listen and understand instructions, provide guidance to team members, and resolve customer complaints.
• Problem Solving: Being able to identify, analyze, and resolve problems quickly and effectively is an important skill for restaurant supervisors. Showcase how you have used your problem solving skills to handle customer issues, increase efficiency, and create solutions to workplace challenges.
• Customer Service: Restaurant supervisors must be able to provide excellent customer service to ensure customer satisfaction. Demonstrate your ability to serve customers with friendliness and efficiency, respond promptly to customer inquiries, and provide solutions to any complaints.

By including these skills and qualifications on your resume, you can demonstrate to potential employers that you have the necessary skills and qualifications to be a successful supervisor.

Key takeaways for an Restaurant Supervisor resume

A restaurant supervisor is an important position within a food service organization. Finding the right candidate to fill the role requires careful review of resumes and other documents. When looking at restaurant supervisor resumes, there are some key takeaways to look for in order to ensure the candidate has the experience and qualifications necessary for success.

First, review the candidate’s experience in the field. Restaurant supervisors should have at least two years of experience in a restaurant, either as a general manager or in a supervisory capacity. The resume should demonstrate knowledge and experience in a variety of areas, from customer service and staff management to budgeting and food safety regulations.

The resume should also highlight the candidate’s leadership skills. A restaurant supervisor is expected to manage and motivate a team of staff members and coordinate different departments. The resume should demonstrate the candidate’s ability to build relationships with staff and that they can take initiative and make decisions.

Finally, review the candidate’s education and certifications. The ideal restaurant supervisor should have a college degree or other relevant educational qualifications. It is also important to look for certifications such as CPR, first aid, and food safety.

These are the key takeaways to look for when reviewing resumes for restaurant supervisor positions. A candidate with the right experience, leadership skills, and qualifications will be a successful hire and a great addition to the team.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

• Foodservice
• Restaurant management
• Restaurant supervisor resume examples

Restaurant supervisor Resume examples

3 Restaurant supervisor resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Restaurant supervisor resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Restaurant supervisor resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Restaurant supervisor

Hired to implement business acumen and experience within the restaurant industry to inspire staff to achieve quarterly sales goals and identify opportunities for potential expansion. Optimized profits and ensured that guests were completely satisfied with their dining experience.

• Oversaw and managed all areas of the restaurant and helped the senior supervisor make decisions on matters related to creating great customer experiences.
• Followed the restaurant’s service levels and standards and to increase revenue and reduce food, beverage, and labor costs.
• Ensured that all financial, staff, and payroll related administrative duties and documents were accurately completed and maintained.
• Maintained operational standards, restaurant policies and procedures, while adhering to all federal, state, and local laws, and ordinances.
• Responded to guest complaints and took appropriate actions to turn dissatisfied patrons into repeat/return customers.

Under the guidance of the senior restaurant supervisor, managed the daily operations of a high-scale and highly-rated fine dining restaurant, including the selection, development, and evaluation of 15 – 20 employees in addition to overseeing the inventory of food and supplies.

• Demonstrated exceptional sanitation practices for handling food, cleaning cooking and dining areas and ensured compliance with restaurant policies and standards.
• Helped to maintain the restaurant’s professional and positive image with the community, consistently analyzing reviews and correcting sub-standard performance.
• Estimated the restaurant’s needs for food ingredients and supplies, placed orders with vendors, and scheduled deliveries.
• Ensured a safe working environment to reduce the risk of injury, and completed accident reports quickly and efficiently.
• Created and maintained an up-to-date and accurate summary of restaurant staffing needs to ensure there was no employee shortage and all shifts were fully covered.

Oversaw general operations and compliance of three regional restaurants. Carried out timely communications to solve complex issues across locations. Gathers regional statistics and performed in-depth analysis to develop recommendations for all establishments under the brand or individual franchises. Completed performance analyses for Restaurant Managers and approved new promotions or partnerships with local businesses.

• Incentivized restaurant success through competitions between all locations under jurisdiction.
• Reduced waste through blanket policies and inventory tracking and maintenance training.
• Easy step-by-step builder
• Professional templates
• Try for free!

Professional resume templates

Make a resume that wins you interviews! Choose one of these professionally-designed resume templates and follow 3 easy steps to complete.

Create a perfect resume in a few minutes

• Field-tested resume templates created by experts
• Powered by Resume.io
• Try now for free!

Free resume templates

• Free for personal use
• Direct download as a Microsoft Word document
• Created by a CPRW certified resume expert
• Optimized for applicant tracking system (ATS) screening

Choosing a correct resume format and template

Resume template

Download our American style resume template. Chronological resume format. Download a functional resume template .

Learn more about the differences between a resume and a CV .

CV template

Download our British/European style cv template. Similar to a resume but more commonly used in Europe, Asia and Africa.

Download cv-template.docx 29.34 KB