customer service representative resume keywords

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Customer Service Representative Resume Examples For 2024 (20+ Skills & Templates)

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Looking to score a job as a Customer Service Representative?

You're going to need an awesome resume. This guide is your one-stop-shop for writing a job-winning Customer Service Representative resume using our proven strategies, skills, templates, and examples.

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service Representative role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Representative Resume
• The Best Skills To Include On A Customer Service Representative Resume

How To Write A Job-Winning Customer Service Representative Resume Summary

How to write offer-winning customer service representative resume bullets.

• 3 Customer Service Representative Resume Examples

The 8 Best Customer Service Representative Resume Templates

Customer service representative resume overview: what to know to write a resume that wins more job offers.

What do companies look for when they're hiring a Customer Service Representative?

Companies love candidates with strong interpersonal skills to handle customer interactions and resolve issues effectively. They also look for people with excellent communication skills to convey information clearly and empathetically.

Additionally, companies also look for candidates proficient in customer service software and tools that help with managing customer inquiries and improving customer satisfaction. Lastly, a strategic mindset and problem-solving abilities are essential for handling complex customer requests and enhancing the customer experience.

Your resume should show the company that your personality and your experience encompass all these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service Representative resume:

• Tailor your resume to the job description you are applying for: Tailor your resume for each application, aligning your skills with the specific requirements of each job description.
• Detail previous experiences: Provide detailed descriptions of your roles, emphasizing hard and soft skills related to the job description.
• Bring in your key achievements: Showcase measurable achievements in previous roles and share your best work.
• Highlight your skills: Highlight your skills in Customer Support, Conflict Resolution, CRM Software, and more.
• Make it visually appealing: Use a professional and clean layout with bullet points for easy readability. Also, ensure formatting and font consistency throughout the resume and limit it to one or two pages.
• Use keywords: Incorporate industry-specific keywords from the job description to pass through applicant tracking systems (ATS) and increase your chances of being noticed by hiring managers.
• Proofread your resume: Thoroughly proofread your resume to eliminate errors (I recommend Hemingway App and Grammarly ). Consider seeking feedback from peers or mentors to ensure clarity and effectiveness!

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Representative Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Representative Keywords

The first is to leverage our list of the best keywords and skills for a Customer Service Representative resume.

These keywords were selected from an analysis of real Customer Service Representative job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Development
• Performance
• Documentation
• Collaborative
• Work Independently
• Team Member
• Professionalism
• Problem-Solving
• Organization

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

This process lets you find the exact keywords that your resume is missing when compared to the individual role you're applying for.

Here's how it works:

• Open a copy of your updated Customer Service Representative resume
• Open a copy of your target Customer Service Representative job description
• In the widget below, paste your resume on the left, paste the job description on the right, and hit scan!

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

If you're ready to get started, use the widget below to run your first scan and get your free resume score:

Copy/paste or upload your resume here:

Click here to paste text

Upload a PDF, Word Doc, or TXT File

Paste the job post's details here:

Scan to compare and score your resume vs the job's description.

Scanning...

And if you're a visual learner, here's a video walking through the entire process so you can follow along:

Employers spend an average of six seconds reading your resume.

If you want to win more interviews and offers, you need to make that time count. That starts with hitting the reader with the exact information they're looking for right at the top of your resume.

Unfortunately, traditional resume advice like Summaries and Objectives don't accomplish that goal. If you want to win in today's market, you need a modern approach. I like to use something I call a “Highlight Reel,” here's how it works.

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high-level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

For example, if we were writing a Highlight Reel for a Customer Service Representative role, it might look like this:

The first bullet includes the candidate's years of experience in the role. The next two bullets are “Case Studies” of specific results they drove for companies they worked for. The last bullet wraps up with extracurricular information.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is that they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Representative Highlight Reel:

The content of this example showcases a candidate transitioning from a background in retail and hospitality management to a Customer Service Representative role. Their next resume bullets bring in measurable results, and the last one wraps up with a high-value extracurricular activity.

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-filled language and they only talk about the actions that they took rather than the results and outcomes those actions created.

To help solve this, our team dove into bullets from the best resumes that have come across our desk. We used that data to create a formula for a great resume bullet. Here it is:

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Customer Service Representative with over 10 years of experience.

✅ Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Customer Service Representative with over 10 years of experience.”

ResyBullet gave that a score of 35/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet, “Customer Service Representative with 10+ years in customer engagement, driving a 20% increase in customer satisfaction.”

ResyBullet gave that a 60/100. Much better! This bullet had more content focused on the experience in the Customer Service Representative role, while also highlighting measurable results:

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam-packed with eye-popping, value-driven content!

If you're ready, grab a bullet from your resume, paste it into the widget below, and hit scan to get your first resume bullet score and analysis:

Free Resume Bullet Analyzer

Learn to write crazy effective resume bullets that grab attention, illustrate value, and actually get results., copy and paste your resume bullet to begin analysis:, 3 customer service representative resume examples for 2024.

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Representative Resume Example #1: A Traditional Background

Customer Service Representative Resume Example #2: A Non-Traditional Background

For our second Customer Service Representative Resume Example, we have a candidate who has a non-traditional background. In this case, they come from a background in retail and hospitality, but leverage experiences that help them transition to a Customer Service Representative role. Here's an example of what their resume might look like:

Customer Service Representative Resume Example #3: Healthcare Sector

For our third Customer Service Representative Resume Example, we have a candidate targeting the healthcare sector. Here's an example of what their resume might look like when applying for a Customer Service Representative role:

At this point, you know all of the basics you'll need to write a Customer Service Representative resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Free Job-Winning Resume Templates, Build Yours In No Time .

Choose a resume template below to get started:.

Key Takeaways To Wrap Up Your Job-Winning Customer Service Representative Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service Representative resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Open your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp or Grammarly to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more recruiter interviews and job offers.

Now that your resume is taken care of, check out my guide on how to get a job anywhere without applying online!

Paula Martins

Paula is Cultivated Culture's amazing Editor and Content Manager. Her background is in journalism and she's transitioned from roles in education, to tech, to finance, and more. She blends her journalism background with her job search experience to share advice aimed at helping people like you land jobs they love without applying online.

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30 Customer Service Resume Examples for 2024

Customer service resume.

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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Blog Resume Help Customer Service Skills

31+ Customer Service Skills for Your Resume

Entry-level jobs in the customer service industry are relatively easy to get. However, earning promotions and building a career in this line of work requires a well-developed set of customer service skills.

As featured in *

1. Communication

2. computer skills, 3. stress management, 4. interpersonal skills, 5. problem solving, 6. patience, 7. service / product knowledge, 8. time management, 10. adaptability, 11. proficiency in other languages, 12. teamwork, 13. upselling, additional skills for customer service, more skills-related resources.

To help you land more interviews and establish (or further establish) a successful career, we’ve put together a list of the most essential skills to highlight when you write a resume for a customer service role.

When you’re assisting customers – whether in person, online, or over the phone – you need to be able to convey information clearly and concisely. Not only that, but being able to communicate in a polite, sympathetic way helps put people at ease and ensures that even the most difficult customers leave satisfied.

That’s why strong communication skills are essential for nearly any job in customer service and should be one of the first skills highlighted on your resume.

How to highlight communication skills on your resume

Here’s an example from a call center representative’s resume showing how to highlight excellent communication skills on your resume:

Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

Our free-to-use resume builder can make you a resume in as little as 5 minutes. Just pick the template you want, and our software will format everything for you.

@resumegenius Thought about applying to Customer Service positions? First find out if it’s the right industry for you! 🤔 🚫 Don’t apply without looking through these customer service resumes 🔸: resumegeniusDOTme/customer-service-resumes 🔗 #customerservice #industry #jobsearch #careerpath #jobforme ♬ original sound – Resume Genius | Career Advice

Working in the customer service industry often requires the use of specific software or equipment to help assist customers or keep track of information.

Outside of the usual Microsoft Office Suite, any aspiring customer service expert should be familiar with the specific computer skills to their job. For example, if you work in customer support, you’ll likely need to be familiar with Blazedesk or LiveChat.

That’s why having a foundation of technical skills is helpful for any aspiring customer service expert.

How to highlight technical skills on your resume

Check out this bullet point from a customer service resume that landed its author a job:

Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs

Notice that this applicant names Kayako, a customer service software, and goes on to describe what they used it for. Not only that, but they go a step further and mention that they trained other employees to use it, suggesting a mastery of the software.

Between dealing with angry customers and fulfilling requests, working in customer service can get stressful. Being able to keep your cool and maintain excellent service despite high-pressure situations is a great customer service skill to have, and is key to success in most workplaces.

That’s why employers are always looking for candidates who know how to manage stress effectively and tackle difficult situations.

How to highlight stress management skills on your resume

Here’s an example of how to demonstrate stress management skills on your resume:

Kept my team composed and efficient during tourist season, maintaining a 100% customer satisfaction rate according to post-tour surveys

This example shows that the candidate not only kept themselves composed during a busy time, but also kept their team functional, a sign of excellent stress management skills.

Regardless of what type of customer service role you’re in, interacting with people is a key part of the job. If you have stellar interpersonal skills , you’ll be better able to win people over and build valuable relationships with repeat customers.

How to highlight interpersonal skills on your resume

Here’s an example demonstrating how to showcase interpersonal skills on a resume:

Received an average 85% customer satisfaction rating to date, 15% higher than the company average

Customer satisfaction ratings are a straightforward way to communicate your interpersonal skills to employers. Customers are unlikely to give you a high satisfaction rating if they weren’t treated well, even if their questions were ultimately answered, so it’s an effective detail to include on your resume .

When a customer comes to you to resolve an issue, you need to have the problem solving skills necessary to deal with that issue, no matter what it is.

If the customer is angry and has a problem with your company, you’ll also need to know how to de-escalate the situation and resolve the issue efficiently.

Problem solving is an excellent customer service skill to have in such scenarios.

How to highlight problem solving skills on your resume

Here’s an example showing how to put problem solving skills on your resume:

Research complicated cases without prompting to provide more comprehensive service to customers

This applicant demonstrates their problem solving skills by showing that they have experience proactively seeking out information to solve a problem and provide better customer service. Since the research was done without prompting, this example also shows initiative and reinforces how this applicant is a capable employee.

The ability to stay calm and collected while dealing with frustrating situations is an important quality for any customer service expert to have.

Whether a customer is having a bad day and takes it out on you or just has a bunch of tedious questions, you need to have the patience to help people without losing your cool.

If you lose your patience with customers, you risk damaging your company’s reputation, hurting sales, and getting fired.

How to highlight patience on your resume

Here’s an example demonstrating how to show employers that you have endless patience:

Remain courteous and calm at all times, even during moments of intense customer displeasure

Being able to stay cordial, even in the face of “intense customer displeasure” shows that this applicant is very patient, and able to keep their composure during frustrating situations. This ability to stay collected at all times is an important weapon in the arsenal of any customer service agent.

People often depend on customer service representatives for detailed information about products or services. This dependence makes product knowledge an essential part of any customer service job.

Demonstrating a strong understanding of your company’s products and how to use them is the best way to instill confidence in customers, and make them believe that your advice and solutions are reliable.

How to highlight knowledge of products or service on your resume

Here’s how you can highlight your ability to memorize product knowledge in a resume work experience bullet point:

Memorized entire line of company products & services, including prices and special discounts

In this bullet point, the applicant clearly shows the employer that they were able to familiarize themselves with the entire catalog of the company’s products and services. This is a simple way to demonstrate that you’re capable of quickly developing strong product knowledge.

Working in customer service, it’s unlikely that you’ll always be helping just one customer at a time. You often have multiple tasks to juggle at once, all while having to deal with several impatient customers with their own distinct needs. In situations like these, excellent time management skills come in handy.

You need to know how to balance multiple tasks at once and solve them all in a timely manner.

How to highlight time management skills on your resume

Here’s an example of how to showcase your great time management skills on your resume:

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

Having the bandwidth to “handle 90+ calls daily” requires exceptional time management skills. Employers know that without the ability to productively use their time, this applicant wouldn’t have been as efficient or achieved as much, which is why this is an effective demonstration of effective time management.

Empathy is the ability for someone to understand the feelings of another person as if they had experienced those feelings themselves. This skill is incredibly useful if you’re in the customer service field, because it allows you to better relate to the problems customers are having and help more effectively address their complaints.

Not only that, but empathy ties in with other soft skills that are important in customer service. For instance, being empathetic often gives you greater patience when dealing with difficult customers.

How to highlight empathy on your resume

Here’s how to highlight empathy on your resume:

The use of the word “personalized” in this professional experience bullet point indicates that this applicant has the capacity to take in each customer’s circumstances and provide specific advice for them. This is an exercise in empathy that makes the applicant a valued customer service professional.

As anyone who’s worked in customer service can tell you, things don’t always go as expected on the job. Customers often have unexpected requests, and new problems pop up all the time.

Being able to adapt to these unexpected problems and develop new solutions on the spot is a good quality for anyone in customer service.

How to highlight adaptability skills on your resume

Here’s a sample that shows how to highlight adaptability on your resume:

Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movement

In this professional experience bullet point, notice how the applicant had to learn how to use multiple customer service tools over the course of their job. Developing these skills on the job shows that they’re adaptable and unafraid to pick up new expertise when necessary, both highly valued traits in customer service agents.

By nature, customer service sometimes involves interacting with people from all over the world. Being able to communicate comfortably with people in their native language is a great way to win customers over and improve your business’ reputation.

That’s why being able to speak more than one language is a key skill in customer service, especially if you work for a business that gets a lot of international customers, such as high-end fashion.

How to highlight language skills on your resume

The best way to highlight language skills on your resume is simply to list them in your skills section , like so:

Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)

Just be sure to specify the level of fluency you have in each language as best you can to give employers an accurate idea of your capabilities.

No matter what type of customer service job you have, you’re always one part of a larger team. Knowing how to work effectively with your coworkers to achieve goals together (or just get through the day) is an essential customer service skill.

Employers always want to know that you’ll be pleasant to work with and will step up to help the rest of the team when necessary.

How to highlight teamwork skills on your resume

Here’s an example showing how to highlight teamwork skills on your resume :

Worked with a team of six other employees to develop a more efficient method for handling incoming customer queries

This candidate starts their bullet point by not only stating that they worked with a team, but also going into detail about what they managed to accomplish with that team. This quickly demonstrates to employers that the candidate has strong teamwork skills.

Ultimately, the goal of most customer service jobs is to drive sales. Knowing how to describe products or services in an appealing way and get customers to make purchases is a basic customer service skill.

What makes a great customer service employee, however, is their ability to upsell, or get customers to buy something extra or more expensive. Employers are always looking for candidates who can convince customers to make an additional sale and generate more money.

How to highlight upselling skills on your resume

Here’s how to highlight upselling prowess on a resume:

Regularly upsold customers on branded electronic peripherals, generating an extra $1,000 per month on average

Are those 13 customer service skills not quite enough? Here are some additional skills for your resume that are helpful for anyone working in the customer service industry:

• Helpfulness
• Understanding
• Strong memory
• Conflict resolution
• Multitasking skills
• Competitive attitude
• Self-control
• Cooperation
• Public speaking

Preparing for a customer service job interview? Watch this TikTok about the most common interview questions for customer service professionals and learn how to showcase your skills:

@resumegenius Top 3 customer service interview questions and answers #interviewtips #interviewquestions #jobinterview #customerservice #careeradvice #jobsearchtips ♬ Spongebob Tomfoolery – Dante9k Remix – David Snell

Here are some additional skills-related resources to help you write your customer service resume:

• Hard skills
• Transferable skills
• In-demand job skills
• Skills based resumes
• What are secondary skills on a resume
• Is a skills section necessary on a resume
• How many skills should you list on a resume

Conrad Benz

Content Manager

Conrad Benz is a Content Manager and Hiring Manager at Resume Genius. With 5+ years of experience as a career services professional, Conrad is passionate about helping people navigate the job search process and find fulfilling work. You can find Conrad’s career insights in publications like Typsy, Resume Library, CompTIA, and more. Conrad graduated with a B.A. in International Relations from Goucher College in Maryland and currently lives in Taipei, Taiwan, where he helps ensure every article on Resume Genius provides job seekers with the information they need to succeed. If you want to reach Conrad for a quote or media-related inquiry, you can contact him at [conrad] @ [resumegenius.com].

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Customer Service Representative resume examples & templates

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process:

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalised customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills, but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields . 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements, milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills, and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

• Career Blog

Customer Service Representative Resume: Example and Tips

As a customer service representative, your resume is your ticket to landing the job you want. It’s the first impression you make on prospective employers and it can make or break your chances of getting hired. That’s why it’s essential to craft a stellar resume that showcases your skills, experience, and accomplishments.

A well-crafted customer service representative resume can mean the difference between getting lost in the shuffle or standing out from the crowd. It’s not just a list of your previous job titles and duties; it’s a marketing tool that can demonstrate how you can be an asset to the organization.

By crafting a comprehensive and tailored resume, you can highlight your unique qualities as a customer service representative. This could include your ability to effectively communicate with clients, your problem-solving skills, or your expertise in a specific industry.

A well-crafted customer service representative resume can also help you secure the job you want by presenting yourself as a qualified professional. By using targeted keywords and highlighting your accomplishments, you can make a strong case that you are the best candidate for the position.

In this article, we will cover example and tips to help you craft the perfect customer service representative resume. Whether you’re a seasoned veteran or just starting your career, this guide will help you create a resume that will stand out from the crowd and get you one step closer to your dream job.

Essential Elements for Customer Service Representative Resume

When writing a customer service representative (CSR) resume, there are several essential elements that must be included to ensure its effectiveness. These elements are crucial in providing a clear overview of the candidate’s qualifications and experience, making it easier for hiring managers to assess their suitability for the role. Let’s take a closer look at each of these elements:

A. Contact Information

Contact information must be included at the top of your resume to make it easy for employers to contact you. This includes your full name, phone number, email address, and location. Including a professional email address is essential, as employers may view unprofessional email addresses as a sign of lack of professionalism.

B. Resume Summary

A well-written summary should grab the employer’s attention and provide a quick overview of the candidate’s skills, qualifications, and experience. This section boosts the candidate’s chances of getting hired by quickly highlighting their most relevant and impressive attributes. A strong summary should be concise, clearly communicate the candidate’s value, and leave a lasting impression on the employer.

C. Work Experience

One of the most important sections on a CSR resume is the work experience section. This is where you must highlight your previous work experience and demonstrate your ability to handle various customer service-related tasks. You should include the names of previous employers, the dates of employment, job titles, and a detailed list of responsibilities and accomplishments.

D. Education

Although not all customer service roles require a degree, including your education history is still essential. This section should highlight your academic achievements, including your degree, major, and any relevant certifications. Including relevant coursework or extracurricular activities can also be beneficial and show that you possess a strong work ethic.

Skills are another essential element for a CSR resume, as they dictate how well you can perform the job. You should include both hard and soft skills, such as Microsoft Office proficiency or excellent communication skills. Highlighting your skills can help you stand out from other candidates, and show that you are an ideal fit for the job.

A well-written CSR resume should include the candidate’s contact information, a strong resume summary, work experience, education, and skills. Including these elements will ensure that the resume stands out, and increases the candidate’s chances of securing a customer service position.

How to Write a Customer Service Representative Resume

If you want your resume to stand out from the rest, it’s crucial to tailor it to the job description. Here are some tips to help you do just that:

A. Tailoring your resume to the job description

Read the job posting carefully and make sure you understand the employer’s needs. Then, highlight the skills and experience that match those needs. Use the same language and keywords that are in the job description to make sure your resume is optimized for the employer’s applicant tracking system (ATS).

B. Choosing the right format

When it comes to formatting your resume, there are a few options to consider. For a customer service role, a functional or hybrid format that emphasizes your skills and achievements may be the best choice. Make sure your layout is easy to read and visually appealing.

C. Using action verbs

Using action verbs will make your achievements stand out and give your resume more impact. Choose strong verbs that convey action and accomplishment, such as “resolved,” “achieved,” or “improved.”

D. Highlighting achievements

Be sure to highlight your most significant achievements in your resume. Use specific metrics and numbers to quantify your success, such as “increased customer satisfaction by 30 percent” or “resolved an average of 50 customer inquiries per day.”

By following these tips, you’ll be well on your way to crafting a winning customer service representative resume.

Customer Service Representative Resume: Example

When it comes to applying for a customer service representative role, your resume is your chance to make a strong first impression on potential employers. Here are two examples of effective customer service representative resumes:

A. Sample 1

B. sample 2, tips for an effective customer service representative resume.

When crafting your resume, it’s important to highlight your skills and experience in a way that will make you stand out from other applicants. Here are some tips that will help you create an effective customer service representative resume:

A. Use industry-specific keywords

To ensure your resume gets noticed, it’s important to use specific keywords related to the customer service industry, such as “customer satisfaction,” “customer experience,” and “problem-solving.” These keywords will help you pass automated screening tools and show that you have a strong grasp of the industry and its terminology.

B. Highlight soft skills

In addition to technical skills, such as proficiency in Microsoft Office or other software, it’s important to highlight the soft skills that are essential for customer service representatives. These include communication skills, problem-solving ability, empathy, and a positive attitude. Soft skills are highly valued in the customer service industry, so make sure to showcase them in your resume.

C. Quantify your achievements

Employers are interested in candidates who can demonstrate their ability to achieve results. To make your accomplishments stand out, quantify them with specific numbers and statistics. For example, you could highlight how you improved customer satisfaction by a specific percentage, or how you reduced customer wait time by a certain amount.

D. Customize your resume for each application

It’s important to customize your resume for each application, tailoring your resume to the specific job description and requirements. This will show employers that you have taken the time to understand the job and its needs, and are serious about the position. Use industry-specific keywords, highlight relevant experiences, and adjust your summary or objective to reflect the job you are applying for.

By following these tips, you can create an effective customer service representative resume that showcases your skills, experience, and accomplishments, and helps you land your dream job.

Common Mistakes to Avoid in a Customer Service Representative Resume

When crafting a customer service representative resume, avoid the following common mistakes:

A. Spelling and Grammatical Errors

Even if you have impressive experience and skills, spelling or grammatical errors can detract from your credibility and suggest a lack of attention to detail. Proofread your resume thoroughly and ask a trusted friend, colleague, or professional proofreader to review it as well.

B. Vague Statements

Your resume should clearly and concisely communicate your relevant experience and skills. Avoid vague statements such as “excellent communication skills” or “strong problem-solving abilities.” Instead, provide specific examples that demonstrate these qualities.

C. Including Irrelevant Information

While it may be tempting to include every job you have ever had or every skill you possess, only include information that is relevant to the role you are applying for. This will make your resume more focused and effective.

D. Overselling Yourself

While it’s important to highlight your strengths and accomplishments, avoid overselling yourself. Focus on concrete achievements and experiences, instead of making grandiose claims about your abilities or potential. Also, limit your resume to a reasonable length, so as to not overwhelm the reader.

By avoiding these common mistakes, you can increase the effectiveness of your customer service representative resume and stand out to potential employers.

Customer Service Representative Job Description

The role of a customer service representative is vital for any company’s success. They serve as the first point of contact for customers, ensuring that their inquiries and concerns are addressed in a timely and efficient manner.

A. Overview of the role

As a customer service representative, you will be responsible for interacting with customers through various communication channels, such as phone, email, or chat. Your primary goal is to provide excellent customer service by answering questions, resolving complaints, and offering solutions to customers’ problems.

B. Key responsibilities

• Responding to customer inquiries and providing information about products or services
• Resolving customer complaints and requests by investigating, analyzing, and resolving problems in a timely manner
• Building and maintaining positive relationships with customers to ensure customer loyalty and retention
• Recording and managing customer interactions and transactions
• Collaborating with other departments to resolve complex issues and improve overall customer satisfaction

C. Required skills and qualifications

To be successful as a customer service representative, you should possess the following skills and qualifications:

• Excellent communication skills, both verbal and written
• Strong problem-solving and critical-thinking skills
• Ability to work well in a team environment
• Empathy and the ability to understand and connect with customers’ needs and concerns
• Strong organizational skills and attention to detail
• Experience in a customer-facing role or similar customer service position
• Proficiency in using computer and software programs, such as Microsoft Office or customer relationship management tools

A successful customer service representative plays a crucial role in ensuring customer satisfaction and maintaining the company’s reputation. By possessing the required skills and qualifications, they can effectively manage customer interactions and build long-lasting relationships with clients while contributing to the company’s growth and success.

Preparing for a Customer Service Representative Interview

As an experienced Customer Service Representative, it’s important to prepare yourself thoroughly for your next job interview. Apart from having a well-crafted resume, it’s essential to understand the company culture, research the role and company, and practice common interview questions.

A. Understanding the Company Culture

Before attending an interview, it’s essential to understand and research the company culture. Every company has a unique set of values, mission, and vision, which reflect its culture. Knowing the company culture can help you understand the customer service representatives’ role within the organization and assist you in answering potential interview questions.

Some key questions to understand their culture include:

• How do they present their brand to consumers?
• What values do they hold, and how do they reflect these in their customer service?
• What are the company’s goals?

By answering these essential questions, you’ll have a better understanding of the company’s desired culture and its impact on the customer service team.

B. Researching the Role and Company

It’s essential to research the role and company before heading into an interview. Ensure that you understand the job requirements, including the key skills and qualifications necessary for the position. It’s also crucial to research the company and its industry offerings.

Consider the following:

• What are the organization’s products or services?
• Who are the company’s competitors, and how do they compare?
• What is the history of the company?

Knowing the answers to these questions can demonstrate your interest in the company during the interview, making you a more attractive candidate.

C. Practicing Common Interview Questions

Practice makes perfect, especially when it comes to answering common interview questions. Prepare yourself for potential interview questions by researching common queries and practicing your answers.

Here are some common customer service representative interview questions that you should consider practicing:

• How do you deal with difficult customers?
• What is your understanding of excellent customer service?
• How do you handle multiple tasks simultaneously?

By practicing your answers, you’ll increase your confidence and ensure that you’re adequately prepared for any question that comes your way during the interview.

Preparing for a customer service representative interview is crucial to increasing your chances of landing the role. Ensure that you understand the company culture, research the company and role, and practice answering common interview questions. By doing so, you will be well-equipped to show your skills and suitability for the role during the interview.

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Customer Service Representative Resume [+Examples]

As a customer service representative (sometimes referred to with the abbreviation CSR) you know your worth. You’re the face, and the voice, of the company you work for and every day you provide stellar customer service. But, if your customer service resume does not reflect your amazing customer service skills, you’re missing out on great opportunities. Let’s not let that happen to you. 

This customer service resume guide will show you how to structure your CSR resume, which skills to add and how you tailor your resume to each position. We will also show you some great customer service resume examples that you can copy and use for your own job search. 

Let’s go. 

How to write a customer service resume

• Start your customer service resume with a concise resume summary
• Focus on your results, and explain how you achieved them
• Match your professional and technical skills list with the customer service skills required in the job ad description
• Only add relevant information to your bullets
• Always tailor each CSR resume you send to the requirements of the job description

Customer service resume example using our Traditional resume template

Create a resume like this

Customer service resume example you can copy and use

Ellis Jamie Jefferson Trilingual Customer Service Representative with 6+ years of experience

[email protected] - Tel.: 818-233-1893 - 91340, San Fernando, CA

Ellis.Jamie.Jefferson

Patient and engaging trilingual customer service representative with more than 6 years of experience responding to all types of inquiries. Proven results within customer satisfaction with a score of 98% positive feedback from customer surveys. Eager to join Phoenix Virtual Solutions to help grow customer loyalty and maintain the high standard of customer service.

Customer service experience

Customer Service Representative - FlixFilms Inc. San Fernando, CA January 2016 - Present

• Answered up to 60+ daily questions regarding product and service plus offered information on related products and services. Boosted new customer Net Promotor Scores by 18%.
• Created and canceled an average of 40+ daily subscriptions from customers.
• Maintained a customer account information database of 20,000+ accounts (incl. canceling and updating customer accounts).
• Trained and led a team of 5 customer service representative interns
• Prepared 4 monthly reports on customer satisfaction directly to the C-suite.

Key achievements:

• Received Employee of the Month Award 4 times.
• Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.

Education Bachelor of Science in Business Administration - San Fernando College San Fernando, CA September 2013 - June 2016

• Major in customer service management
• Graduated magna cum laude
• Volunteered at the school paper as editor in chief

Customer service skills

• Microsoft office - Expert
• Freshdesk - Expert
• Zendesk - Expert
• Jira Service Desk - Advanced
• Complaint resolution - Expert
• Conflict resolution - Expert
• English - Native
• Spanish - Fluent
• French - Fluent

How to structure your customer service representative resume

We recommend using the reverse-chronological resume format . 

The structure of your customer service resume should resemble this: 

• Header (title, name, contact info)
• Profile (resume summary)
• Employment history and job experience
• Any relevant additional sections

Your resume’s header consists of your name, title (use the title of the job position you’re applying for), and your personal details such as contact information. This part is pretty straightforward.

Your profile text (or summary as it’s sometimes called) is there to grab attention and make the recruiter curious to know more about you. That’s why this part is extremely important and needs to be ultra sharp. Sometimes it’s better to leave this one till the end of your writing process since you’ll have a better overview of the content of the rest of your resume .

Example of a customer service resume summary: 

“Patient and engaging trilingual customer service representative with more than 6 years of experience responding to all types of inquiries. Proven results within customer satisfaction with a score of 98% positive feedback from customer surveys. Eager to join Phoenix Virtual Solutions to help grow customer loyalty and maintain the high standard of customer service.”

This customer service representative uses her unique skill as a trilingual to catch the attention of the employer. She then goes on to briefly tell about her years of experience and impressive customer satisfaction results. As a finisher she makes it very clear that she wishes to join the specific company she is sending the CSR resume to.

Employment history

When you add your employment history to your customer service resume we strongly recommend that you use the reverse-chronological resume format. Why? This is the format that recruiters are most familiar with and thus it’s easier for them to know what you’ve been doing in your career. The reverse-chronological resume format means that you begin your resume with your most recent employment and work your way backwards from there.

Use this checklist: 

• Reverse-chronological resume format
• Describe each position with 4-6 bullet points (include tasks, responsibilities, and quantify your results if possible)
• Tailor your customer service resume to the job position by matching your skills and qualifications to what’s described in the job ad
• Use keywords and power words throughout your resume 

This is how it looks in our resume builder: 

This is how it looks like in a finished resume: 

It is always a good idea to add numbers and measurable achievements to your customer service resume. This makes your employment history much clearer for the recruiter and they will know exactly what you can offer the company. 

Add measurable achievements to your employment history by using this formula: 

• Start your bullet point with an action verb 
• Add a quantifiable point
• Mention a specific and relevant job duty and quantifiable result if possible

Like this: 

In the examples above you can see how the candidate highlighted her customer service experiences by adding numbers to her bullets.

• How many customers did you interact with daily? 
• Did you receive high customer feedback ratings? 
• How many new employees did you train?

Using the right power words and action verbs can make a big difference for your customer service resume. When you write your CSR resume, consider using words such as: 

• Communicate

Some might think that you don’t need to include your education in your customer service resume. Nothing could be further from the truth. It is always a good idea to add your education to your CSR resume. Here’s why: Most employers prefer candidates with at least a high school diploma so make sure you include it in your resume. If you don’t, you run the risk of being rejected even before the recruiter reads your resume. 

The good news is that it doesn’t have to be a long section. An example of a customer service representative’s education section could look like this:

When it comes to your customer service skills, this is a great way to differentiate yourself from your competitors. Nail your skills in your resume, and you’re well on your way to landing a new job. 

When deciding on which of your customer service skills you want to add to your resume you need to carefully read through the job ad and highlight both the hard skills and interpersonal skills they’re seeking in their candidates. Now, match them with your own skills.

Additionally, adding your skills to your customer service resume is also a great way to include relevant keywords. 

So how do you add your customer service skills to your resume? 

Well, you have a few options. You can (and should) implement and demonstrate your skills in your employment history by describing your earlier job experiences. 

But you should also use the opportunity to add your hard earned skills in a separate skills section. Below you’ll find examples of both: 

Example of adding customer service skills to your employment history

Implementing your customer service skills into your employment history is a great way to especially show off your soft skills. This way you show how you employed your soft skills in earlier jobs. 

In the example above the candidate shows their skills within attentiveness , creativity and conflict resolution (“Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue”) and leadership (“Trained and led a team of 5 customer service representative interns”).

Example of adding skills to a skills section of your customer service resume

Adding your customer service hard skills to a dedicated skills section of your customer service resume is a great way to let the employer know which skills you bring to the table. These are the skills that you learn from both experience and education. 

36 customer service skills for a resume:

Hard skills: 

• Computer skills
• Product knowledge
• Microsoft Office 365
• Foreign language skills
• SupportCenter
• Typing speed

Soft skills: 

• Active listening
• Adaptability
• Attentiveness
• Closing ability
• Conflict resolution
• Decision-making
• De-escalation
• Dependability
• Negotiation
• Persuasion skills
• Quick thinking
• Responsiveness
• Time management
• Willingness to learn
• Working under pressure

Additional sections

This is where you would add your language skills, certifications, and volunteer work. They make for a nice rounding finish of your resume.

For a customer service representative the relevant additional sections might be: 

• Languages spoken 
• Certifications 
• Relevant volunteer work

Ready to create your customer service resume? 

Create a resume

Writing tips for your customer service resume

Before we move on to the actual resume examples I would like to give you some writing tips for your customer service resume.

Tailor each resume to the position

When you write your CSR resume (well, any professional resume actually) keep in mind to always make it relevant to the position at hand. That can never be said too often (and we say it a lot). You have to tailor your resume to each job opening.  

Read the job ad carefully, note down keywords (for instance qualifications, skills) and include these keywords in your resume.

Use the right format

Your resume format depends on your level of experience. If you have lots of relevant experience, you should always go for the reverse-chronological resume format. Alternatively, you can use a skills based resume format like the functional or the hybrid (which is a combination of the two). 

Our resume templates will let you create structured resumes where you can choose your resume format with ease.

Make absolutely sure that you don’t have any typos or grammatical errors in your resume before you send it. Also make sure it appears professional and clean by being consistent with your formatting throughout the resume. 

Bonus info: With one of our resume templates you don’t have to worry about consistent formatting. The templates will take care of that. 

Customer service resume examples

Example 1 - call center customer service resume.

Example 2 - Entry level customer service resume

Example 3 - Retail customer service resume

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Jobscan > Resume Examples > Customer Service Skills and Resume Examples You Need to See

Customer Service Skills and Resume Examples You Need to See

These skills and resume examples reflect the latest trends and best practices for getting a job in customer service, including how to optimize for applicant tracking systems (ATS).

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Customer service is the backbone of any successful business. It shapes perceptions of the organization, drives customer satisfaction, and fosters long-term loyalty.

In an age where consumers have endless choices, the quality of customer service can set a brand apart.

Customer service is not only an important job, but it can also be a fun and rewarding one. You get to connect with all kinds of people, solve problems, and make a positive impact daily.

To pursue a career in customer service, your first step is to write a resume .

Below are ten customer service resume samples, each one followed by an explanation of why it works.

Whether you’re a seasoned pro or just starting out, these examples can help you present your customer service resume skills and experiences in the best light.

Entry-level customer service resume

An entry-level resume should highlight your potential by focusing on your transferable skills .

Transferable skills are not job-specific. They are abilities that you can use in any kind of job. For example, communication, time management, and problem-solving are skills you can transfer from one job to another.

An entry-level resume should also mention any relevant coursework, volunteer work , internships, certifications , or part-time positions.

Why this resume works:

• The career objective talks about Emily’s motivation and the specific role she is targeting. It also highlights her strong communication and problem-solving skills.
• Emily’s skills section showcases both her technical skills (like familiarity with POS systems and Microsoft Office) and soft skills (like attention to detail and conflict resolution abilities).
• The work experience section emphasizes Emily’s transferable skills. It highlights her ability to work in a fast-paced environment, manage multiple tasks, and resolve customer issues.
• The inclusion of volunteer experience is a strong point. It showcases Emily’s commitment to community service and her ability to work in customer-facing roles.
• Overall, the resume portrays Emily as a candidate with a strong foundation of skills and experience. She appears well-suited for an entry-level customer service position.

Mid-level customer service resume

A mid-level customer service representative may work in a retail store or answer calls and emails in an office. ‌They are the first point of contact between customers and the company.

The most essential skill for a customer service representative is the ability to remain professional at all times.

The resume for a mid-level customer service representative should focus more on work experience compared to an entry-level resume. It should also highlight a broader range of skills.

• The resume starts with a short summary of Anthony’s experience in customer service. This provides a snapshot of his qualifications at the beginning.
• Anthony’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “managed 45+ calls per day”).
• The resume highlights results and accomplishments . These include creating best-in-class service and retaining patients through effective communication.
• The resume uses industry-specific terms like “Customer Relationship Management (CRM)” and “Marketing Data Analysis.” This indicates Anthony’s familiarity with the customer service sector.
• The resume emphasizes Anthony’s excellent communication and interpersonal skills . These skills are crucial in customer service.

Senior-level customer service resume

A senior-level customer service resume should include lots of work experience. It’s important to show that you know how to lead a team and make decisions based on facts and information.

At this stage in your career, it is vital to emphasize your strategic approach to customer service management. This involves planning and organizing teams in order to help customers in the best way possible.

• The skills section covers a wide range of competencies. These include team leadership, conflict resolution, marketing data analysis, and event planning.
• The work experience section outlines specific achievements and responsibilities. It quantifies Nancy’s impact wherever possible (e.g., “Defuse 15+ escalated calls per day”).
• The resume uses industry-specific terms and acronyms (like KPI and QA). These show Nancy’s familiarity with the sector.
• The resume highlights Nancy’s experience in leading teams and hiring people.
• The resume shows Nancy’s ability to handle calls and resolve complex issues. She’s a skilled problem-solver who can work in high-pressure environments.

Customer service coordinator resume

In this role, you have a higher level of responsibility. You should highlight your experience in developing customer service strategies and leading teams.

You should also show how you’ve implemented policies that enhanced customer satisfaction. Don’t forget to mention any certifications or training that have helped you to excel in this role.

• The summary highlights James’s certification, years of expertise, and key strengths.
• The skills section showcases James’s hard skills (CRM software, data analysis) and soft skills (problem-solving, communication).
• The work experience section quantifies James’s accomplishments (e.g., “reducing the average response time by 30%”).
• The resume incorporates industry-specific terms like “CRM software,” “customer onboarding,” and “customer support ticketing system”.
• The resume shows a clear career progression, moving from one customer service coordinator role to another.

Bilingual customer service resume

A bilingual customer service resume should show your ability to help customers in more than one language.

It should focus on experiences where you used your bilingual skills to resolve issues and satisfy customers.

• The summary emphasizes Emma’s bilingual skills, her experience, and her commitment to exceptional customer service.
• The skills section highlights Emma’s technical skills (multilingual communication) and soft skills (empathy and active listening).
• The work experience section highlights Emma’s accomplishments. This includes reducing call handling time, being recognized as a top performer, and implementing feedback systems.
• The resume highlights Emma’s fluency in both English and Spanish. This emphasizes her unique value proposition in a customer service setting.
• Emma’s communication degree and her certification further bolster her qualifications for the role.

Call center customer service resume

A call center resume should focus on your ability to provide customer service over the phone. It should highlight your communication skills and your ability to quickly understand customer issues.

You should also talk about your ability to manage high volumes of calls. Try to emphasize how you keep a positive and professional demeanor even in stressful situations.

• The skills section showcases both hard skills (CRM software) and soft skills (active listening and communication).
• The work experience section highlights accomplishments. These include achieving high customer satisfaction ratings, reducing onboarding time, and collaborating with technical teams.
• The resume incorporates terms like “inbound customer calls,” “Salesforce CRM software,” and “customer satisfaction rating”. These terms underscore Pedro’s familiarity with call center operations.
• Including improv classes as a hobby showcases Pedro’s commitment to personal development. It also highlights skills that are beneficial in a call center environment, such as quick thinking and adaptability.
• Overall, the resume demonstrates Pedro’s consistent dedication to the field of customer service.

Remote customer service resume

A resume for a remote customer service job should talk about how you’ve helped customers while working from home or somewhere else.

You need to show that you are good at using online tools to communicate with customers. Also try to mention your ability to get things done without supervision.

• The summary section highlights Ahmed’s experience in handling high call volumes. It also shows he’s good at using customer service platforms.
• The skills section showcases a blend of technical and interpersonal skills.
• The work experience section emphasizes Ahmed’s achievements and responsibilities. It quantifies his impact where possible (e.g., “maintained a customer satisfaction rating of 95%+”).
• The resume talks about Ahmed’s accomplishments. These include receiving awards and contributing to increased sales through upselling opportunities.
• The resume highlights the recognition Ahmed has received. This indicates a track record of excellence and dedication to customer satisfaction.

Retail customer service resume

A retail customer service resume should demonstrate your ability to help customers in a store setting. It should show that you are good at talking with people and helping them find what they need.

Mention times when you’ve gone above and beyond to make a customer’s shopping experience better. Talk about your skills in handling money, organizing products, and keeping the store looking neat and welcoming.

• The resume begins with a concise summary that highlights John’s experience and skills in retail customer service.
• The resume emphasizes results and achievements. These include increasing customer retention and contributing to visual merchandising efforts.
• John’s volunteer experience as a hotline support volunteer showcases his compassion and ability to handle sensitive conversations.
• The resume uses industry-specific terms like “point-of-sale (POS) system,” “visual merchandising,” and “customer retention,” demonstrating John’s familiarity with the retail sector.
• The resume highlights John’s ability to engage customers effectively, improve sales conversion rates, and enhance the overall customer experience.

Customer service consultant resume

A consultant resume should highlight your expertise in advising businesses on how to provide the best service to their customers.

Talk about your ability to create plans and strategies that have helped companies improve their customer service. Mention any projects where you’ve worked with a team to make changes that led to happier customers.

• Emily’s work experience quantifies her impact where possible (e.g., “leading to a 20% reduction in customer complaints”).
• The resume accentuates Emily’s results and accomplishments. These include developing customer service training programs and leading workshops.
• The resume incorporates industry-specific terms like “CRM integration,” “customer-centric solutions,” and “cross-functional collaboration,” underscoring Emily’s familiarity with the customer service consulting sector.
• The resume highlights Emily’s experience in leading teams. It also shows her involvement in the successful launch of new product features.
• The resume highlights Emily’s ability to identify pain points and areas for improvement.

Customer service technician resume

A technician’s resume should highlight your skills in helping customers fix technical issues.

Try to mention times when you’ve successfully solved technical problems for customers. Talk about your skills in troubleshooting and your ability to work well both in a team and independently.

• Michael’s work experience outlines specific achievements. It quantifies his impact wherever possible (e.g., “ensuring a 95% issue resolution rate”).
• The resume emphasizes results and accomplishments. These include working with the product development team to achieve a 15% increase in sales revenue.
• The resume uses industry-specific terms like “network connectivity,” “hardware repair,” and “remote diagnostics.” This indicates Michael’s familiarity with the technical aspects of his role.
• The resume highlights Michael’s ability to diagnose hardware and software problems. It also shows his ability to guide customers through solutions.
• The resume shows that Michael can adapt to changing technology. He is also able to maintain up-to-date knowledge of industry trends.

6 tips for writing a professional customer service resume

Over the past twenty years, the way resumes are reviewed by employers has changed significantly. This is due to the rise of applicant tracking systems , or ATS.

ATS is computer software that streamlines the hiring process for employers. It works like this:

When you submit your resume, it goes into an ATS database. Hiring managers then search through the database for suitable job candidates by typing relevant keywords into the ATS search bar.

For example, if a hiring manager wants to find a candidate who has good conflict resolution skills, they might type “conflict resolution” into the ATS search bar.

Resumes that contain the keyword “conflict resolution” will appear before the hiring manager. Resumes without that keyword remain in the database, unseen.

Now that you have a basic understanding of how an ATS works , here are six tips for writing an ATS-friendly customer service representative resume.

Tip #1 – Tailor each resume to the job you’re applying for

Most job seekers create only one version of their resume that they send out with every job application. You’ve probably done this yourself.

This strategy is fast and easy, but it’s far less effective than tailoring each resume to the specific job you’re applying to.

The best way to tailor your resume to the job is to add the keywords , or skills, that hiring managers are most likely to look for in the ATS database.

How do you find these keywords? They’re in the job description. Just look for the skills mentioned most often in the job description and then try to add them to your resume (but only if you really do have those skills!).

In other words, use the same language on your resume that the hiring manager used in the job description.

Unfortunately, tailoring each resume takes time and effort. That’s why many job seekers have turned to online tools to help them do it faster.

One tool you can use is Jobscan’s resume scanner. It helps you tailor each resume in a fraction of the time it would take you to do it manually. And it’s more accurate as well.

The scanner works by analyzing your resume against the job description. It then produces a Match Report that tells you exactly which keywords you should add to your resume.

Here’s an example of the Match Report:

In this example, the term “required” means that adding the keywords “ms office” and “google suite” to your resume will significantly increase your chances of getting a job interview.

Using Jobscan’s resume scanner is the fastest and easiest way to create the best customer service resume. You can try it for free here .

Tip #2 – Highlight your transferable skills

A recent study shows that employers consider transferable skills to be more important than ever . Transferable skills are abilities you can use in a variety of jobs and industries.

Let’s say you have worked as an assistant, teacher, or product manager. Then you probably have strong communication and problem-solving skills.

These skills can be “transferred” to a customer service role. They are portable assets you carry from one job to another.

Transferable skills can be either hard or soft . Hard skills are specific and teachable, acquired through formal education or training. Examples include data analysis, accounting, and graphic design.

Soft skills are personal attributes that help people interact with others. Examples include communication, critical thinking , problem-solving, and time management .

Transferable skills are valuable in customer service because it’s a people business.

Tip #3 – Use numbers in your work experience section

Using numbers in your work experience section provides concrete evidence that you can do what you claim to be able to do. This is especially important in a field like customer service, where success is often measured through metrics.

Here are some examples of how to use numbers in a customer service resume:

• Assisted an average of 50 customers per day, maintaining a high level of customer satisfaction and resolving inquiries and issues promptly.
• Achieved a 95% customer satisfaction rating based on post-interaction surveys.
• Handled an average of 200 daily emails and achieved a response time of under 2 hours.
• Increased upsell revenue by 20% through effective cross-selling techniques.
• Implemented a new customer feedback system that led to a 30% decrease in customer complaints.

Tip #4 – Use action verbs in your work experience section

Research indicates that adding strong action verbs to your resume can increase your chances of getting a job interview by 140 percent.

Action verbs convey action and engagement. For instance, “Collaborated with the marketing team” or “Fostered improved community relations.”

Here are 25 common action verbs for customer service representative resumes:

• Communicated
• Collaborated
• Facilitated
• Prioritized
• Followed up
• Streamlined
• Coordinated
• Investigated

Tip #5 – Format your resume so it can be easily read by an ATS

The first thing an ATS does when it receives your application is extract and organize your information. This process is called parsing.

But formatting errors on your resume can cause incorrect parsing. Your resume might be perfect in every other way, but formatting errors might prevent it from being seen by employers.

To avoid such issues, follow these formatting recommendations:

• Use simple and easily understandable language to avoid confusing the ATS.
• Choose a widely-used font such as Times New Roman, Arial, or Helvetica to enhance readability.
• Select an appropriate font size, aiming for 11-12 pt for regular text and 14-16 pt for section titles.
• Maintain 1-inch margins on all sides of your resume to prevent overcrowding.
• Create your resume using a Word document to ensure proper formatting and easy readability for the ATS.
• Thoroughly proofread your resume for any errors before submitting it.
• Refrain from including unnecessary graphics or images that the ATS might have trouble parsing.
• Avoid using special characters or symbols that might be misinterpreted by the ATS.

Before sending out your resume, double-check its formatting. Even a single mistake can diminish your chances of securing a job interview.

You can also use Jobscan’s resume scanner to identify any formatting issues you need to address. Here’s an example of the formatting section of the Match Report:

Tip #6 – Write a cover letter

When submitting your resume, it is common to include a cover letter . This serves as a concise preview of your skills and experience.

Here’s how to write a good cover letter:

• Contact Information : Place your full name, address, and phone number in the upper left corner of your cover letter.
• Greeting : Whenever possible, address the hiring manager. If you don’t know their name, try searching through the company website or call to inquire.
• Opening : Get the hiring manager’s attention by highlighting your unique skills and capabilities.
• Body : Use this section to promote yourself. Provide examples of your measurable achievements. These concrete accomplishments serve as compelling evidence of your abilities.
• Closing : Express gratitude to the hiring manager for their time and consideration. Mention any attachments such as a website, portfolio, or work samples. Maintain a professional tone and avoid sounding overly eager or desperate.
• Use Keywords : Whenever possible, use keywords from the job description in your cover letter.

A well-crafted cover letter lets employers see beyond your resume. It offers a glimpse into your personality and how you might fit in with the company culture.

After completing your cover letter, try running it through Jobscan’s cover letter checker . This will provide you with valuable feedback and suggestions for improvement.

You can even have Jobscan write a cover letter from scratch for you with our cover letter generator . Powered by advanced GPT-4 technology, this tool instantly generates an ATS-friendly cover letter with just a single click.

The best skills and keywords for a customer service resume

As we’ve seen, hiring managers use keywords, or skills, to find resumes in the ATS database. Every customer service job is different, but there are some keywords that hiring managers consistently search for.

Below are the top keywords and skills hiring managers search for in entry-level, mid-level, and senior-level customer service positions.

Entry-level customer service resume skills and keywords:

• Communication
• Interpersonal skills
• Problem-solving
• Active listening
• Adaptability
• Time management
• Attention to detail
• Customer orientation
• Conflict resolution
• Technical proficiency
• Multitasking
• Positive attitude
• Professionalism
• Product knowledge
• Complaint handling
• Follow-up and follow-through
• Customer satisfaction enhancement
• Organization and prioritization
• Service recovery
• Problem escalation

Mid-level customer service resume skills and keywords:

• Organization skills
• Customer-focused service
• Administrative assistance
• Social media
• Computer literacy
• Account management
• Customer relationship management (CRM)
• Cash handling
• Customer satisfaction
• Technical support
• Sales management
• Administration
• Data analysis
• Teller operations
• Hotel management
• Back office operations
• Public relations
• Phone etiquette
• Supply chain management
• Public speaking
• Event planning
• Customer experience
• Project management
• Strategic planning
• Customer support
• Customer contact
• Corporate social responsibility
• Business development
• Cooperation
• Team spirit
• Business-to-business (B2B)
• Order processing
• Business strategy
• Logistics management
• Receptionist duties
• SAP products
• Contact centers
• Inventory management
• Negotiation
• Troubleshooting
• Telemarketing

Senior-level customer service resume skills and keywords:

• Merchandising
• Business planning
• Management information systems (MIS)
• Team leadership
• People management
• Team building
• SAP Products
• Business process improvement
• Change management
• Vendor management
• Operations management
• Operating systems
• Performance management
• Sales operations
• Continuous improvement
• Customer retention

How to write a customer service resume

Customer service is a job where you need to be good at dealing with people and solving problems. When you write your resume, it’s important to show that you have these skills.

Follow these six steps to create a resume that highlights your abilities and sets you apart in the competitive job market.

You can also use a customer service resume template to help create your resume. A template is a pre-designed layout. All you have to do is fill in your information.

Jobscan has a variety of free resume templates you can use. Each one is ATS-friendly and easy to read.

Step #1 – Choose a resume format

There are three basic resume formats to choose from. They are:

Chronological – This commonly-used resume format focuses on your work history. In this format, you list your work experience in reverse chronological order, from the most recent to the least recent.

Functional – If you don’t have much work experience, you might consider using the functional resume format . It focuses on your skills rather than work experience.

Hybrid – This resume format begins with a skills section followed by a reverse chronological listing of your work experience.

We recommend using the hybrid format . This is because skills are crucial when it comes to customer service. This resume format showcases your skills while also highlighting your work experience.

Step #2 – Write your contact information

This is fairly straightforward. Your contact information should appear at the top of your resume and include your:

• Phone number
• Location (City, State, Zip Code)
• Email Address
• LinkedIn profile URL

Here’s an example:

Step #2 – Write a resume headline

Your resume headline appears below your contact information. This one-liner is the first thing recruiters and hiring managers read. Your headline should explain who you are and what you bring to the table.

Here are resume headline examples for customer service:

• Customer Service Manager and Contact Center Supervisor.
• Customer Service Professional with Strong Communication Skills.
• Experienced Customer Service Representative.
• Friendly and Attentive Customer Service Specialist.

Always try to include the job title of the position you’re applying for in your headline. The job title is perhaps the most important keyword of all.

Step #3 – Write a resume summary or objective

Right beneath your headline should be your resume summary . This is a brief paragraph or a set of bullet points that summarizes your professional qualifications.

Your summary should highlight your skills, achievements, and experience. Again, to optimize your summary for the ATS, try to include keywords and skills from the job description.

Here’s a resume summary example for customer service. This could also appear as a bulleted list:

“Dedicated and results-oriented customer service professional with 5+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction. Seeking to leverage my expertise to contribute to a customer-centric organization and drive customer satisfaction.”

If you are applying for an entry-level job or are changing careers, you could write a resume objective instead of a summary.

A resume objective is a concise statement about your career goals. Here’s an example:

“Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills.”

Step #4 – Write your skills section

In a hybrid resume, the skills section comes right after the summary and before the work experience section. Featuring your skills up front like this allows hiring managers to quickly assess your key abilities and qualifications.

Here’s an example of a skills section for a customer service representative:

If you can, try to include the skills that are listed in the job description. These are the skills that hiring managers are going to search the ATS for.

Step #5 – Write your work experience section

Your work experience section is the heart of your resume and where hiring managers will spend most of their time.

Each job in this section should include the following information:

• Company name and location : State the complete name of the company and where it is located (city and state).
• Job title : Be specific about your role within the company so employers understand your position clearly.
• Start and end dates : Provide the month and year for each position to ensure an accurate representation of your work timeline.
• Achievements and responsibilities : Use bullet points to list your accomplishments and duties. Try to include numbers and metrics.

Here’s an example of what a customer service resume work experience entry should look like:

Your work experience section is another great place to use keywords found in the job description.

Step #6 – Write your education section

The final step to creating your customer service resume is to add your education section . This is fairly straightforward.

Here’s what you should include for each degree you’ve earned:

• Name of school
• School location
• Year graduated

Here’s an example of an education section:

This final section is also a great place to add any certifications, volunteer experience , or any other relevant information.

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Education and certifications for customer service resumes

You don’t need to have advanced training or degrees to become a customer service representative. For most entry-level roles, you just need a high school diploma or GED.

If you want to move into a managerial role, a bachelor’s degree is more important. Many companies require their managers to have a college degree, but the specific degree is flexible.

You can also get management certifications. Common management certificates include:

• ‌Certified Manager (CM)
• ‌Certified Business Process Associate (CBPA)
• ‌Certified ScrumMaster (CSM)
• ‌Project Management Professional (PMP)

Common interview questions for customer service jobs

Here are some common questions that candidates might encounter during the interview process. Following each question is a tip on how to answer it:

Can you describe a time when you went above and beyond for a customer?

Tip: Share a specific instance where you took extra steps to satisfy a customer’s needs. Emphasize the positive outcome that resulted from your actions.

How do you handle a difficult or irate customer?

Tip: Discuss your strategy for staying calm and composed. Focus on active listening and empathetic responses to de-escalate the situation.

What strategies do you use to stay up-to-date with product or service knowledge?

Tip: Mention any training, workshops, or research methods you use to stay informed about the company’s offerings .

Can you give an example of how you have handled a high-pressure situation in a previous role?

Tip: Narrate a specific scenario where you successfully managed stress and maintained a high level of service. Highlight your problem-solving and adaptability skills.

How do you prioritize multiple tasks or requests from customers?

Tip: Explain your approach to task management. Mention tools or techniques you use to organize your work.

What do you believe are the most important qualities in a customer service representative?

Tip: Discuss essential traits such as patience, empathy, communication skills, and problem-solving. Explain how you embody these qualities in your work.

What are common action verbs for customer service representative resumes?

Common customer service action verbs include:

• Troubleshooted

How do you align your resume with a job description?

To match your resume with a job description, find the important words and skills it mentions. Then include those words and skills in your resume.

You can automate this process by using a tool like Jobscan’s resume scanner . It compares your resume with the job description and provides you with a match score. Increase your match score by following the tool’s recommendations.

What is the best customer service representative resume format?

The hybrid format is the best customer service representative resume format. This is because it combines the strengths of both the chronological and functional formats. It does this by showcasing relevant skills and experiences while providing a clear work history timeline.

More resources

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Customer Service Representative Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Customer Service Representative Resume

• Entry-Level
• Senior-Level

Customer Service Representative Text-Only Resume Templates and Examples

Raymond Ortiz (123) 456-7890 [email protected] LinkedIn 123 Santa Maria, San Francisco, CA 12345

A Customer Service Representative with three years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

• Call Center Operations
• Communication and Client Relations
• Customer Service
• De-Escalation & Conflict Resolution

Professional Experience

Customer Service Representative, West Light Florists, San Francisco, CA   October 2021 – Present

• Field in-person and telephone inquiries from more than 100 customers daily and identify solutions to resolve conflicts and ensure a high-quality customer experience
• Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
• Meet or exceed customer satisfaction goals month over month

Store Associate, Kohl’s Department Store, San Francisco, CA September 2020 – October 2021

• Supported 20-40 customers daily, assisted in locating products, and finalized sales transactions
• Delivered support for regular and monthly inventory processes and reconciled stock levels to ensure accurate counts
• Managed customer returns and complaints with patience and understanding

Bachelor of Science (B.S.) Marketing University of San Francisco, San Francisco, CA September 2017 – May 2021

Meera Patel (123) 456-7890 [email protected] LinkedIn 123 Franklin Pike, Nashville, TN 12345

A Customer Service Representative with six years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings.

Customer Service Representative, TUV Firm, Nashville, TN August 2019 – Present

• Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels
• Train new employees on CRM software to deliver high-quality customer service
• Achieve average customer service ratings of 87%, 13% higher than the company’s average

Customer Service Representative, Dolan Call Center, Nashville, TN May 2017 – August 2019

• Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups
• Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
• Achieved a 92%-95% customer satisfaction rating month over month
• Client Relations
• Communication
• Customer Relationship Management (CRM)

Bachelor of Science (B.S.) Marketing University of Tennessee, Nashville, TN September 2013 – May 2017

Aliya Jackson (123) 456-7890 [email protected] LinkedIn 123 Bedford Avenue, New York, NY 12345

A Senior Customer Service Professional with 10+ years of experience specializing in continuous improvement, client relations, and cross-functional leadership. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.

Customer Service Manager, Roland Financial, New York, NY August 2017 – Present

• Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for customer issues, resulting in a 20% reduction in cancellation rates
• Identify opportunities to improve the customer experience, deliver training to new hires on service standards, and achieve customer satisfaction scores of 91%-98%
• Serve as the escalation point for 5-10 major customer issues per week

Customer Service Representative, Alliance Insurance, New York, NY May 2013 – August 2017

• Managed inquiries, calls, and complaints from up to 50 customers per day and achieved a top 10% customer service ranking out of 400+ representatives
• Trained 15+ call center employees on conflict resolution, active listening, de-escalation, and consultative sales techniques
• Customer Success
• Process Improvement
• Team Leadership

Bachelor of Science (B.S.) Marketing University of Syracuse, New York, NY September 2009 – May 2013

To craft an impactful resume for customer service representative positions, focus on accomplishments that highlight the strongest aspects of your professional career. Hiring managers value candidates who can communicate effectively with a diverse range of people, so it’s important to feature your communication skills prominently throughout the document. Showcasing quality metrics, such as customer satisfaction scores, will also go a long way in differentiating you from the competition during your job search.

1. Write a dynamic profile summarizing your customer service representative qualifications

Before crafting your summary, you should analyze the descriptions of the jobs you’re interested in applying for. You’ll likely notice repetitive key terms and qualifications when evaluating the postings. Your first sentence should include your title, years of experience, and three to four specializations that align with the job description. This information will show hiring managers that you’re a highly qualified candidate immediately upon opening your document.

Senior-Level Profile Example

Entry-level profile example.

A Customer Service Representative with four years of experience specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

2. Add your customer service representative experience with compelling examples

Your professional experience section should focus primarily on your career achievements rather than simply mentioning generic job responsibilities. Hiring managers want candidates with a history of contributing to their teams and organizations. As you write your bullet points, think about your positive impact on average customer satisfaction metrics. Ask yourself if you made a process more efficient or helped improve the performance of your team members through training. These types of details make all the difference in whether or not your application makes it to the next phase of the hiring process.

Example 1 - Senior-Level

Example 2 - entry-level.

Customer Service Representative, West Light Florists, San Francisco, CA October 2021 – Present

3. Include customer service representative-related education and certifications

Although your hands-on customer service experience will always be the focal point of your resume, acquiring additional certifications online can help strengthen your job application. These additional credentials show hiring managers that you’re committed to improving your ability to deliver outstanding customer service, which may help set you apart from other candidates during the job search.

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Help Desk Certification, HubSpot, 2018
• Customer Service Certification, Service Strategies, 2017
• [Degree Name]
• [School Name], [City, State Abbreviation] [Dates Enrolled]
• Bachelor of Science (B.S.) Marketing
• TEMPLE UNIVERSITY, Philadelphia, PA September 2012 – June 2016

4. List key skills and proficiencies for customer service representatives

When applying for a position, the right combination of keywords is critical for getting past any applicant tracking systems (ATS). An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the necessary phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. Your resume goes to the bottom of the pile if it doesn’t find them. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, designing a resume that naturally includes these phrases is important. The more keywords you work into your resume text, the more likely you will land an interview.

How to Pick the Best Customer Service Representative Resume Template

When selecting a resume template, you should prioritize organization and readability over style.

Although many modern templates may be tempting, colors and graphics can often distract hiring managers from your work experience and professional achievements. In most instances, it’s better to choose a straightforward template, as the strength of your content will always be the determining factor in whether or not you receive an interview.

Anna Berentson - Manager of Talent Acquisition at Trupanion, Linkedin

Meet our Expert: Anna has over six years of experience as an in-house recruiting professional, specializing in roles from customer service and sales to finance and technology.

What are the most in-demand skills for a customer service representative that should be featured on a candidate’s resume? -

First, empathy is crucial. Candidates must be able to relate to the customer and make them feel like they’re truly being heard. When someone calls in, they want to know that their questions or concerns matter. Another important skill is resilience. Dealing with difficult or escalated customer conversations can be tough, but a good representative won’t let it affect how they interact with the next customer. They can brush it off and move forward professionally. Quick thinking is also essential. Sometimes you won’t have all the answers, but being able to problem-solve on the spot is a must. And if you’re stuck, knowing when to bring in others for help is key.

What type of work experience and/or other accomplishments are hiring managers looking for in a customer service representative? -

Hiring managers want to know about your past call center experience. Have you used a multi-line phone system? Have you worked in a call center or from home? How long have you spent in a customer service role, and are you looking to do this type of work long-term?

If you don’t have any call center experience, determine what cross-functional experience you have that could be applicable, and be prepared to speak to moments where you went above and beyond to help a customer. Hiring managers want to see examples of exceptional customer service and how you’ve made a difference.

What else in addition to a resume should a customer service representative candidate be prepared to provide hiring managers? -

Some companies require customer service assessments as a part of their interview process, usually the exercise entails speaking with a hypothetical customer and helping them through specific scenarios. Also, a cover letter is likely unnecessary for customer service roles unless you don’t have the specific experience they’re looking for or the job posting asks for one specifically.

Frequently Asked Questions: Customer Service Representative Resume Examples and Advice

What are common action verbs for customer service representative resumes -.

Getting stuck on what action verbs to use during the resume-building process is easy. Sometimes only certain verbs can be used to convey your professional experience accurately. Using the same words repeatedly might cause your content to appear stale or monotonous to the reader. To help you out, we’ve compiled a list to aid you in differentiating your usage of action verbs throughout your bullet points:

How do you align your resume with a job description? -

Customer service positions may be more competitive over the next decade. The Bureau of Labor Statistics predicts these jobs will shrink by 4% over the next ten years. Automation technology plays a significant role in the expected change. More companies allow customers to handle frequent tasks like returns or exchanges through a bot or web portal. With less need for human oversight on standard procedures, companies may be adding fewer customer service jobs.

You’ll want to carefully tailor your resume to the job description to differentiate yourself from the applicant pool. In addition to including appropriate keywords, you should show hiring managers examples of you using these specific skill sets throughout your career. Instead of simply saying you’re familiar with de-escalation techniques, consider using an example that showed you employing this skill to retain an at-risk account. These insights will make a much more lasting impression on the reader and increase your chances of landing the interview.

What is the best customer service representative resume format? -

Use a reverse chronological format when crafting your customer service representative resume. This format will feature your most recent achievements at the top of your document. It’s best to avoid using a functional resume format in most instances, as this approach highlights skill sets without providing context or specific accomplishments for the hiring manager.

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While not every company will require a cover letter, keeping one on hand for those that do is good. The most significant benefit of submitting a cover letter is that it allows you to mention something about the company you’re applying to and why their reputation excites you for the role. Show hiring managers that you’ve researched beforehand, demonstrating that you’re genuinely interested in the position. customer service and call center representative cover letter guides for more insights.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

Check Out Related Examples

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• Airline Customer Service Agent Resume Examples Learn More
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• How to Write a Resume Learn More
• How to Write a Cover Letter Learn More
• Thank You Note Examples Learn More
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• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

A Better Way to Build Your Resume

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Resume Worded   |  Resume Skills

Skill profile, customer support representative, improve your resume's success rate by using these customer support representative skills and keywords ..

• Hard Skills and Keywords for your Customer Support Representative Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Customer Support Representative Roles
• Customer Support Representative More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., customer support representative resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Customer Support Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
•  Find out what your resume's missing
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

Resume Skills: Customer Service Tools

• CRM Software: Salesforce
• Oracle Siebel
• Microsoft Dynamics 365
• HubSpot CRM
•  Match your resume to these skills

Resume Skills: Communication Tools

• Microsoft Teams
• Google Workspace

Resume Skills: Software

• MS Office Suite

Resume Skills: Service Management

• ITIL Service Lifecycle
• JIRA Service Management
• Freshservice
• ManageEngine ServiceDesk

Resume Skills: Support and Troubleshooting Tools

• Remote Desktop Assistance

Resume Skills: Technical

• CRM Software (Zoho, Salesforce)
• MS Office Suite (Word, Excel, PowerPoint)
• Ticketing Systems (Zendesk, Freshdesk)

Resume Skills: Problem solving

• User Troubleshooting
• System Analysis
• Software Debugging
• Process Optimization

Resume Skills: Customer Service Skill

• Conflict resolution
• Relationship Building
• Customer Support Management
• Tactfulness
• Projection Handling

Resume Skills: Languages

• Spanish (Professional Working Proficiency)

Resume Skills: Office Management

• MS Office (Excel, Word, PowerPoint)
• Google Drive (Docs, Sheets, Slides)
• Calendar Planning

Resume Skills: Customer Service

• Live Chat Support
• Email Support
• Telephonic Support
• SLA Management
• Customer Feedback Analysis

Resume Skills: Multilingual

Resume skills: data analysis tools.

• Google Analytics

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Support Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Support Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Customer Support Representative resume?

Go through the Customer Support Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Zendesk and Contact Centers are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Salesforce.com, Troubleshooting and Data Entry - into your resume if they're relevant.

Incorporate skills - like Account Management, SME management and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Customer Support Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to add the exact job title, Customer Support Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Support Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Support Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Customer Support Representative Soft Skills

Here are common soft skills that appear on Customer Support Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual customer support representative recruiter sees it. for free., customer support representative resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Entry Level Customer Service Representative

An effective Description of the templates...

Download this resume template

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

Tips on why this template works

   put your education at the top for entry-level roles.

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Director of Customer Service

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Resume Example Logistics Support Specialist

Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

   Include tools that are used in logistics and supply management

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Inside Sales Representative

The main role of an inside sales representative is to grow sales either remotely or within an office/business environment. They achieve this task by reaching out to clients over the phone or email. It doesn't just start and end with calling or emailing; they also need to have some skills in identifying their client's needs (not wants). And one productive way to determine their needs is by simply researching. Of course, there are other ways inside sales representatives can identify clients' needs. The most important thing is selling the product and achieving the sales target. Period! The sample resume below shows how an inside sales representative used various skills to sell products at different companies.

   State your achievements and the corresponding sales skillset

You should state how you reached a sales milestone, surpassed a KPI, or recorded an achievement. It's important to show recruiters how that happened because it proves you know your onions. Besides, you're already way ahead of other inside sales representatives who do not do that.

   Itemize relevant previous sales roles, and work experiences

If you have worked in other places, you should let your potential employers know. You can insert this information towards the tail-end of your resume (like in this sample) by stating the relevant roles you occupied and company names.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

What skills should you put on a Customer Support Representative resume?

The most common skills and keywords we found on Customer Support Representative resumes and job postings were Customer Support, Zendesk, Technical Support, Troubleshooting, Salesforce.com, Contact Centers, Customer Experience and Data Entry. Skills like Windows, Jira, Account Management, Customer Relationship Management (CRM) and SME management also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

   get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Customer Service Representative Resume Sample & Writing Guide

Seeking a position as a Customer Service Representative? It is essential first to view an example of a top-notch Customer Service Representative resume sample before you get started. You want to make sure your resume will stand out from other applications by being both informative and compelling to read. Without bombarding the recruiter or hiring manager with irrelevant information.

How to make a Resume Guideline for Customer Service Representative Roles:

What you can read in this article

Customer Service Representative Resumes

Or download these examples in PDF at the bottom of this page for free

Customer Service Rep Resume Guide:

Resume sections.

1. Contact Information : Name, Address, Email, Phone Number, Driver's license .

2. Profile Summary : This introduction to your resume must make an impact on the reader. Include a broad overview of your background, years of industry experience, qualifications and the industry areas of interest. You should be specific and state which job you are applying to (1-3 sentences max).

3. Qualifications Summary : Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Don’t forget to include the qualifications you are currently completing. For some Customer Service Representative roles, a degree at Bachelor or Associate level is required like in Banking or Engineering. For others, no formal qualification apart from a high school diploma is needed, but the short courses, workshops, and in-house training you have received should then be listed to provide more credibility to your resume.

4. Relevant Customer Service Experience : Clearly state your employment history by providing details regarding the last ten years of experience up until your current position. Use punchy sentences with bullet points to list your most important customer service activities. Customer Service Representatives jobs exist in every imaginable industry and for an unlimited number of products, services, and solutions. You have to be specific. State the nature of the product type or solution you have experience in regarding customer relations. Also include the industry sector for example banking, insurance, and telecommunications.

5. Other Employment Experience : This will include permanent work history outside of direct customer service. You should also list temporary and vocational jobs where you were actively dealing with clients or customers. Only elaborate on these with job descriptions if you have less than five years of customer service experience. Otherwise, just list job title company and duration as to make sure there are no gaps in your employment history. This section is especially relevant if you are on at entry level or in the process of making a career change from a different field, for example, administration support into customer service. It would help if you revealed your ‘’relationship management experience” gained unofficially while for instance in a vocational or temporary job to showcase your abilities to deal with clients and solve their issues.

6. Skills Summary/Key Skills : Incorporate keywords from the job posting and your specific skill set. This adds much-needed credibility to your resume.

7. Education/Licenses/Certifications/Relevant Coursework/Training : Start with your formal degrees and post-school diplomas or accreditations. List any professional development courses, workshops or programs you completed that better prepared you to work in the servicing field such as problem-solving, follow up techniques, negotiation tactics, regulatory industry training, and licensing examinations.

What to Highlight

Regardless of your experience as a Customer Service Representative, there are a few vital things that recruiters and managers need to know about you to ensure that you are the right fit for their team. The first aspect to highlight is the scope of your customer service tenure in product type or industry area. There are millions of businesses out there with every imaginable product or solution. It would be best if you were specific about the product type or service offering you have experience in.

Secondly, a Customer Service Representative may be liaising with customers via telephone, face-to-face or by online messaging, live chat or email correspondence. Describe your methods of interaction and the tools and platforms used to facilitate your communication with clients. For example, the types of CRM systems you can work on, for instance, Austin Logistics CallTech; Blackbaud The Raiser's Edge; Salesforce Software, Telemation, e-CRM

Next, discuss the purpose of your role in more detail. Customer Service Representatives deal with customers and clients to provide information in response to inquiries about products and services and to handle and resolve complaints. These roles are often split into three main client categories: new customers, existing customers and outgoing customers canceling their subscriptions called retention clients. For the latter sales experience and negotiation skills come in handy, because the aim is to retain the client by offering them an alternative or cheaper product as a means to retain them.

Once connections are made online, in person or via phone, the Customer Service Representative will explain how the specific product or service can meet the needs of the customer in question, A customer service representative spends his or her days answering consumers' questions, resolving their complaints, taking their orders and signing them up for new services. These discussions can happen using physical or online presentations. Again, be specific regarding the tools you are utilizing to create and facilitate these presentations (PowerPoint, Zoom, Airtable, WebEx)

*Cool Tip for a stellar resume

You can create an excellent first impression by being specific about your main duties providing metrics achieved against production targets and goals. For example, exceeded the target number of calls taken in a day by 20%. Reach query resolution goal of 90% every week. Manage to retain 15% of customer cancellations by signing them up for alternative services.

Make sure to include the following details:

• Your GPA scores if you have completed a bachelor or associates degree (if higher than 3.5).
• Also mention the sales administration platforms and customer relationship management (CRM) platforms you are familiar with like Sage, SalesForce, SAP, Oracle, and Vanguard.
• Telephone or Live Chat support is often a 24hour gig, and shift work is typical in this industry. Indicate your availability during weekdays and also weekends.
• Companies are progressing more towards the gig economy in terms of remote workers and freelancers. If you are available for remote work, you could apply for roles in different time zones too.

Career Summary & Examples

Hiring managers have large numbers of hundreds of resumes to go screen and limited time to read them all in detail. Keep your career summary concise and to the point. Put the most relevant information first to capture their attention while they’re quickly scanning your resume. They want to see immediately that you can interact with clients, even the annoyed and angry ones!

Start your career summary with your years of experience in the industry and the primary duties you performed. Use the job description as your guide when deciding on which tasks to add. For instance, if the job you are applying to highlights dealing with volumes of calls or traveling to client premises, use those same words and phrases. The more your resume relates to the job description of keywords, the better fit you will seem.

Next, add a line that showcases any outstanding qualities that will add value to the company. A hiring manager would be interested to know if you have “strong people skills, creative engagement abilities, excellent negotiation abilities and a flair for query resolution.” It’s important to note that these qualities should be proven with examples in the professional experience section to re-enforce your message.

Finally, end your summary with your educational degrees/diplomas and any certified courses or professional memberships you may have that are pertinent to the job.

Two Examples of different career summaries:

Summary Example 1

‘Energetic Customer Service Representative with three years’ work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'

Summary Example 2

‘Engaging Senior Customer Service Representative with 15+ years of experience in a fast-paced call center environment. Skilled at transforming irate customer feedback into actionable solutions that drive revenue, increase customer loyalty, and improve processes.'

Customer Service Representative Job Descriptions Examples

An employer would expect to see the following proven foundational duties and skill sets within an applicant’s resume, depending on educational level and career stage. Below are a few examples for face to face, telephone, and live chat customer service roles

A Customer Service Representative in a Face-to-Face setting may:

• Continuously build up knowledge about company products and services
• Build credibility with customers by engaging with them in an approachable, friendly, and professional manner, to deliver service excellence and cultivate sustainable relationships
• Respond promptly to customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
• Keep daily recordings, and log tickets for query resolutions in the electronic database
• Identify and address customer needs with the aim of complete client satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of products and services to customers

A Customer Service Representative in a Telephone-based/Call Center environment in the Banking Industry may:

• Handle inbound calls from credit card cardholders
• Assist cardholders with account queries, billing issues, payment arrangements, financial planning and service promotions
• Help customers with credit line increases/decrease inquiries, disputes, and account education
• Collaborate with clientele to resolve credit card disputes, written or verbal
• Allocate payments directly into customers’ accounts, complying to customer and company specifications
• Maintain and exceed the bank’s established quality, compliance, and customer service standards
• Document each customer's account accessed with the information provided including the outcome of the call

A Customer Service Representative in a Live Chat may:

• Handle inbound message queries from clients via the live chat platform
• Assist subscribers with account queries, billing issues, payments
• Aim to solve any problems that may arise, by responding to messages within 60 seconds
• Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time
• Follow set out protocols to they must listen carefully to resolve the issue or answer the question
• Document written chats and also the results categorized as query solved or query escalated to call center department
• Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues
• Offer clients access to company URL’s for extra information about new products and services
• Keep track of general patterns when communicating with customers and sharing these with the service department

Accomplishments

You may be tempted to copy and paste the list of duties you performed under your accomplishment section. The drawback to doing this, though, is that you won’t stand out from the other applicants with similar experience.

Your goal is to think about what sets you apart, what you are most proud of, or what you achieved in your previous roles. Now communicate these through action-packed statements that grab the reader’s attention.

Flat, Simple Duty:

• Answer customer questions promptly

Accomplishment Statement:

• Aim to solve any problems that may arise, by responding to messages within 60 seconds, thereby improving customer service ratings by 25%

Quantifying Your Resume

When writing your resume, if you can answer the questions, “ How much? ” or “ How many? ” For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information. Metrics can easily prove the impact of your work, and this is an excellent way to take your resume from good to great. Include that number. For instance:

• How many inbound calls do you answer every week?
• What is your query to resolution ratio?
• What is your monthly retention figure?

Example 1 On a monthly basis, an average of 25 – 38 customers receive assistance to refinance finance their mortgages, due to personal financial problems like layoffs or unforeseen health complications.

Example 2 Engage with 80 clients per day via the live messaging system and resolve 90% of queries.

The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.

Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.

Completed Secondary and Tertiary Education must be listed as follows:

Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.

Here is an example of a Customer Service Representative education section for someone with more than five years’ experience:

2006 – 2007 Customer Service Diploma, Udemy, Online Course Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics

2010 – Certified Client Service Specialist (CCSS), CCPC Global, TX

2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL

If you have less than five years’ experience, have a look at the example below:

2016-2018 BA in Service Management – Mass-Market Retail Enterprise Management, Ashford University, CA GPA: 3.8 Majors: Sales Management, Retail Administration Minors: Retail Merchandising, Retail Advertising, Retail Pricing Accounting Accolades: Top student

2014 – Financial Customer Service Representative, Inres College, CA Coursework Requirements Course Curriculum: Financial Markets, Risk Management, Insurance Legislation, Consumer Finance

2013 – Certified Client Service Professional (CCSP), Oakload College, IN

2012 – Chris Jones High School, High School Diploma, Tampa, FL

Although the customer relations field requires specific technical skills , employers also consider soft skills . These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.

Technical Skills Examples

• Educational Attainment: A university degree is not generally required to become a Customer Service Representative unless you are in a very technical industry such as Engineering or Information Technology. A financial customer service representative needs to obtain licensing depending on the product type they assist clients with for instance personal finance, unit trusts, insurance or healthcare. A certification like CSP – Certified Sales Professional comes in handy if you want to land a job at a Fortune 500 company.
• Technical Aptitude: Customer Service Representatives need to work with high call volumes in fast-paced working environments. Excellent analytical skills are required to solve problems. Time management and accurate record keeping are additional vital skills to have. Superior telephone etiquette is a must. Product knowledge and troubleshooting goes hand in hand
• Other Technical Skills : Fast Typing Speed, Complaint Resolution, Service-based Selling, Online Quotation Generators, Cloud-Based Collaboration Platforms, CRM Systems, Quality Control, Report Writing, Feedback Mechanisms.

Soft Skill Examples

• Negotiation
• Detail Orientated
• Self-Control
• Persistence
• Social Perceptiveness
• Service Orientation
• Strategic Thinking
• Conscientious
• Time Management

Qualifications/Certifications associated with Customer Service Representatives

Action Verbs for your Customer Service Representative Resume

Professional Information of Customer Service Representatives

Sectors : Various Career Type : Service, Customer queries, Client Service, Client Relations Person type : Negotiator, Engager, Assistant, Fixer, Problem Solver Education levels : High School Diploma to Masters’ Degree Salary indication : Per hour rate at $13.86 . Annual salary $32 980 Labor market : Estimated 5%-9% growth between 2016 – 2026 Organizations : Unlimited

Customer Service Representative Resume Example

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