best ui ux case study

11 Inspiring UX Case Studies That Every Designer Should Study

A UX case study is a sort of detailed overview of a designer's work. They are often part of a UX designer's portfolio and showcase the designer's skill in managing tasks and problems. From a recruiter's perspective, such a UX portfolio shows the skill, insights, knowledge, and talent of the designer.

Therefore, UX case studies play an important role in the recruitment and demand for designers.

What Makes a Powerful Case Study

Building a UX case study includes showing the design process through compelling stories. They will use plain language to demonstrate how they handled key design issues, offering a comprehensive view of their process. Well done case studies often include:

A problem statement and solutions with real applications.
Relevant numbers, data, or testimonials to demonstrate the work and efforts.
A story that directly connects the problem to the solution.

Any competent UX professional will know that creating a stunning UX case study is about the little details.

11 Best UX Case Studies for Designers

The best way to understand what a good case study looks like is to go over other examples. Each of these UX case study examples shows a designer's insights, basic skills, and other designers' lessons learned through their experience.

1. Promo.com web editor

A case study of a video-creation platform

For this video-creation platform , UX designer Sascha was brought on to revamp v2.0, adding new features that could work alongside the existing UX design. The point was to work on interface details that would help create a user friendly platform, and that users could find simple enough to use.

User personas mapped by the UX designer revealed the most common confusion to be the process of inserting particular features into the video, such as subtitles. The designer's goal, therefore, was to create a platform with improved editor controls.

The designer then used a common text-editor layout to include top and side navigation bars that made it easy to access and implement text editing.

Key Learnings from Promo.com

This case study focuses on addressing a particular problem that customers were currently facing. Its main theme is to show a problem, and how the product designer addressed this problem. Its strength points include:

clearly highlighting the problem (i.e. inaccessible and limited video-text editor options)
conduction research to understand the nature of the problem and the kind of solutions customers want
implementing research insights into the redesign to create a platform that actively served customer needs

2. Productivity tracker app

A case study of a productivity tracker app

The main concept behind this UX case study is to address a pre-existing problem through the design of the app. Immediately from the start, the study highlights a common pain point among users: that of a lack of productivity due to device usage.

This UX case study example addressed some of the main problems within existing productivity apps included:a poor UI and UX that made navigation difficult

a poorly-built information architecture
limited functions on the mobile application

Key Learnings from the Productivity app case study

The case study highlights the simple design process that was then used to build the app. Wireframes were created, a moldboard developed, and finally, individual pages of the app were designed in line with the initial goals.

3. Postmates Unlimited

This case study clearly identifies the improvements made to the Postmates app in a simple overview before jumping into greater detail. The redesign goal, which it achieved, was to improve the experience and other interface details of the app.

The problems identified included:

usability that led to high support ticket volume.
technical app infrastructure issues that prevented scalability.
lack of efficient product management, such as batching orders.

A UX research course can help understand the kind of research needed for a case study. The app redesign involved bringing couriers in and running usability testing on improvements. The final model, therefore, had input from real users on what worked and what caused issues.

Key Learnings from Postmates

The Postmates redesign works as a great UX case study for the simple way it approaches problem-solving. Following an overview of the work, it addresses the problems faced by users of the app. It then establishes research processes and highlights how changes were made to reduce these issues.

4. TV Guide

A case study of a video streaming platform

Addressing the fragmentation of content across channels, this case study sought to redesign how people consume media. The key problems identified included:

the overabundance of content across various TV and streaming platforms
the difficulty in discovering and managing content across all platforms

To deliver on the key goals of content personalization, smart recommendations, and offering cross-platform content search, the design process included conducting interviews, surveys, and checking customer reviews.

The design of TV Guide enables users to get custom recommendations sourced from friends' and family's watchlists.

Key Learnings from TV Guide

Like previous UX design case studies, this one tackled the issue head-on. Describing the research process, it goes into detail regarding the approach used by the UX designers to create the app. It takes readers on a journey, from identifying pain points, to testing solutions, and implementing the final version.

5. The FlexBox Inspector

Designer Victoria discusses how she developed the investigator tool for the Mozilla Firefox browser. Surveys into understanding the problems with the existing CSS Flexbox tool revealed a need for a user-friendly design. Interviews with a senior designer and other designers helped developers understand the features design-focused tools ought to have. A feature analysis revealed what most users look for in such tools.

The final result of the development process was a design that incorporated several new features, including:

a new layout
color-coded design
multiple entry points to make workflow management efficient

Key Learnings from the Flexbox

This UX design case study starts with a clear goal, then addresses multiple user needs. It clearly defines the design process behind each feature developed by the time, and the reasoning for including that feature. To give a complete picture, it also discusses why certain features or processes were excluded.

6. The Current State of Checkouts

A case study of e-commerce checkout pages

This Baymard UX design case study looks into the checkout process in over 70 e-commerce websites. Through competitive analysis, it isolates problem points in the UX design, which, if addressed, could improve the customer's checkout process.

The study found at least 31 common issues that were easily preventable. The study was designed and conducted on a large scale, over 12 years, to incorporate changing design patterns into the review.

Recommendations based on findings include:

prominent guest checkout option
simple password requirements
specific delivery period
price comparison tool for shipping vs store pickup

Key Learnings from Checkout Case Study

Each identified issue is backed up by data and research to highlight its importance. Further research backs up each recommendation made within the case study, with usability testing to support the idea. As far as UX case studies go, this one provides practical insight into an existing, widely used e-commerce feature, and offers practical solutions.

7. New York Times App

Using a creative illustration website, the designers proposed a landing page feature "Timely" that could counter the problems faced by the NYT app . Its major issues included too much irrelevant content, low usage, and undesirable coverage of content.

The goal behind Timely was to improve user incentives, build long-term loyalty, and encourage reading. Design mapping for the app covered:

identifying the problem
understanding audience needs
creating wireframes
designing and prototyping

The end result was an app that could help readers get notifications regarding news of interest at convenient moments (at breakfast, before bed). This encouraged interaction and improved readability with short-form articles.

Key Learnings from NYT App

The UX case study proposes a problem solution that works with an existing information architecture, instead adding custom graphics to the mobile app. It leads from a simple problem statement to discuss the project that could address these issues without changing was customers already loved.

A case study of the body activity monitoring app

UX case studies focused on redesign include the FitBit redesign, which started off by understanding personas and what users expect from a fitness tracker. Developing use cases and personas, Guerilla usability testing was employed to assess pain points.

These pain points were then ranked based on their importance to users and to app performance. They were addressed through:

Highlighting essential parts and features of the app
Changing easily missed icons to more recognizable icons
relabelling tracking options to guide users better to its usage

Key Learnings from Fitbit

While the case study maps user experiences and offers solutions, it does not begin with an intensive research-based approach. The prototype is successful in testing, but problem factors are not identified with research-based statistics, meaning key factors could have been ignored.

9. Rating System UX

The designer behind the rating system UX redesign sought to solve issues with the 5-star rating system. Highlighted issues included:

the lack of subjective accuracy of a 5-point rating system
the issue of calculating the average of a zero-star rating
average ratings are misleading

Better alternatives include:

5-star emoticon rating that relates the user experience
Like/dislike buttons that make approval/disapproval simple

The final design incorporated both these styles to make full use of the rating system.

Key Learnings from Rating System UX

The UX case study stemmed from insight into the limitations of the existing rating system. The new design addressed old issues and incorporated better efficiencies.

A case study for a content design system

The Intuit redesign was focused on making content readable, more engaging, and accessible. Looking into product personalization, the content was found to be lacking aesthetic value, as well as being hard to find. The goal was to create content that was easy to find, clear, and consistent.

The implemented solutions included:

increased readability with increased body text and header spacing
table of contents on the sidebar for easier navigation
visible and prominent search bar
illustrations and designs for pretty visuals

Key Learnings from Intuit

The Intuit case study approaches the problem from a practical point of view. It begins with isolating problems with the interface, in particular with the content. This is an example of a case study that breaks down problems into broader categories, and solves each problem with a practical solution.

This UX case study about a social platform tackles a commonly-faced problem from existing platforms. It addresses the issue of recognizing non-monetary user engagement, to help creators identify their user base.

The case study addresses the problem statement and establishes the design process (building wireframes and prototypes) as well as conducting user testing. The final result is to develop "Discover" pages, engaging layouts, and animated interactions to increase usability.

Key Learnings from Jambb

The study goes into detail regarding problem identification, then moves on to propose solutions that take into account the perspective of all stakeholders involved. It then explains why each design decision was made, and proves its efficacy through testing and prototyping.

Key Takeaways

Developing good UX case studies examples is as much about the details you include as the ones you leave out. Going over UX courses can give you a better understanding of what your case study should look like. A good case study should provide an overview of the problem, include numbers and statistics, and offer practical solutions that directly address the problem. The above-discussed UX case studies provide a good example of the dos and don'ts of a well-structured UX design case study that should be part of every UX portfolio .

Additional Resources

Check out these resources to learn more about UX case studies:

8 UX Case Studies to Read

UX Design Case Study

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Top 22 Stunning UX Case Studies You Should Know in 2022

Table of contents, what is a ux case study.

22 Best UX case study examp

How do you create a UX case study?

An immersive yet well-structured UX case study helps UX professionals show off their design talents in portfolio websites, and let them communicate better with employers, designers and others easily.

However, as a UX designer , how can you write a perfect UX case study to easily get hired or communicate with others better?

Mockplus has handpicked 22 of the best UX design case study examples in 2022 to help you get inspiration, improve your portfolios and make your own things with ease. A step-by-step guideline about how to create a UX case study is also followed.

A UX case study tells the story of how you create a great website or app and, in particular, what you do to improve the UX of the site. UX designers—newbies and experts alike—will often share a case study on a portfolio website as a great way to get hired. Just like sending a resumé.

So, it is a lot more than just a copy of everything you've done while designing the project. To really showcase your design talent and the breadth of your abilities, you need to make sure the following are all included:

A full description of your role in the project;
The biggest challenges you've faced;
The solutions you've chosen, how you chose them and why;
How you communicate and collaborate with others; and
The outcomes and the lessons you’ve learned.

To this, you should feel free to add any further information that you think would help you stand out from the crowd.

It is also worth remembering that UX case studies are a good resource for UX design beginners to learn more practical design skills and to gain from the real experience of others in dealing deal with difficult or urgent problems.

22 Best UX case study examp le s you should learn

Whatever stage you’re at and whatever you are writing your case study for, these 22 top examples are bound to inspire you.

1. Perfect Recipe -UX design for cooking and shopping

Designer s : Marina Yalanska and Vlad Taran

Case Study : Perfect Recipe

This is a mobile application that enables users to search for food recipes and to buy what they need to cook different dishes.

Why d id we choose this one?

This case study illustrates the entire UX design process is very simple, plain language. Many aspects of the process are included, along with some really inspirational ideas, such as product personalization, challenges and solutions, animated interactions, and other interface details.

Extra tips :

This example is from the Tubikstudio blog, which is very popular among designers. It regularly shares different branding, UI, and UX case studies. We would strongly recommend that you follow this blog to keep yourself up to date with the latest and most creative case studies.

View details

2. GnO Well Being - Branding, Web Desing & UX

Designer : Marina Yalanska and Olga Zakharyan

Case Study : GnO Well Being

This is a creative illustration website that presents and sells a weighted designer blanket that helps you get a good night’s sleep, the first step to good health and a better life.

Why d id we choose this ?

This example is so much more than a great UX case study. In addition to the UX design , it gives you insight into many more key design issues, such as the logo, custom graphics, website pages, interactions and so on. There are many ideas here that you could copy for your own projects.

3. Splitwiser - UI/UX case redesign

Designer : Chethan KVS (a Product designer at Unacademy)

Case Study : Splitwise

This is a concept mobile app that enables users to track and split expenses with friends. The designer has also given it another name, "Splitwise."

Why do we choose this ?

This case study shares the designer's insights into key design decisions, such as why he chose this product, why he decided to redesign the logo, how to improve the onboarding and other pages, how to optimize the user flow, how to balance all pages and functions, how to enhance UX through bottom bars, interactions, gestures, view modes, and more.

Everything is explained using intuitive images, earning it thousands of “likes”. This is a great example that is bound to help you write a stunning case study on redesigning UX.

This comes from a popular media channel called "UX Planet" that regularly posts examples of the best and latest UX case studies from around the world. Another great place to keep you up to speed with the latest UX designs.

4. Deeplyapp.com - UX & visual improvements

Designer : Sladana Kozar

Case Study : Deeplyapp

This is a health and self-care website app that helps users maintain mental well-being with meditations and exercises. This case study talks you through the design process of creating a user-friendly mobile app.

This case study focuses on improvements to the UX and visual features of this mobile app. Many aspects are included to help you understand it better, such as the design background, what to build, UI flow diagram, discoverability design, visual balance, and much more. A full set of app interfaces are presented for you to study as well.

You can also check out its Part 1 post for more details.

5. Talent Envoy - improving the recruitment process

Designer : Enes Aktaş (Experienced UX designer)

Case Study : Talent Envoy

Talent Envoy is an intelligent job assistant that helps users find their ideal job and get to all the way to signing a contract faster and more easily.

This case study firstly points out the biggest challenges and problems faced by job-seekers—the shortage of US recruitment markets. It then talks to you through the detail of how the designers optimized the recruitment process. You will also find information on the user research process, the UI flowchart design, the related wireframe and Sketch designs, the main page design, and more.

All the details have clear explanations and they offer a great example of how to use user research to solve problems and improve UI interfaces.

This one comes from another hot media channel called "Muzli" which shares the latest ideas, designs, and interactions about websites or website apps from all over the world. Don’t miss out on this site if you want to stay ahead of the curve.

6. My Car Parking - UI/UX case study

Designer : Johny Vino (Experienced UX and interaction designer)

Case Study : My Car Parking

This is a mobile app that can help people get parking slots easily even when they travel beyond their normal routes.

This is a masterclass in how to write a case study that is simple, well-structured, and easy to understand. Many intuitive lists and images are used to explain the design ideas and processes.

It has received “claps” from over seven and a half thousand people and is a perfect example of how to write a well-structured and easy-to-understand case study.

7. Parking Finder App - UI/UX case study

Designer : Soumitro Sobuj

Case Study : Parking Finder App

This is another concept mobile app that makes it easy for users to find parking slots even in big or overcrowded cities.

This case study is beautifully presented and gives a good presentation of the whole design process. It covers nearly all the issues that a textbook UX case study should have, such as problems and solutions, user-centered design, design strategy, user flow, information architecture , interface wireframes and visual designs, and much more besides.

It is one of the best examples we have found of a case study that really teaches you how to write the perfect UX case study.

8. Pasion Del Cielo - coffee ordering experience

Designer : Jonathan Montalvo (Senior Designer, Branding, UXUI )

Case Study : Pasión del Cielo

This is a concept project about a real local coffee shop in Miami.

This case study demonstrates effective ways to engage users with the Pasión brand and how a site can make it as easy as possible to turn page views into coffee sales.

There is a lot of analysis included to explain the entire design process, such as analyzing the competition, feature analysis, brand and interface improvements, and much more. Most important of all, many user personas have been created to evaluate and enhance the UX.

This is a good example to check for anyone looking to improve their own UX case study. Above all, it shows what can be done with rich images, bright colors, clear layouts, and well-crafted personas.

9. Workaway App - UX redesign

Designer : Rocket Pix (UXUI, web designer )

Case Study : Workaway App

This is a mobile app that provides international hospitality services; it helps users to contact each other to organize homestays and cultural exchanges.

This UX design case study explains how the designer redesigned the Workaway App to make it easier for users. Many intuitive charts (pie charts, flow charts, line charts), cards, and images are used to illustrate the ideas.

It is simple and easy to follow, and also a good example of how to create an intuitive case study with charts and cards.

10. Receipe App - UI/UX design process

Designer : Dorothea Niederee (UX, UI designer )

Case Study : Recipe App

This is a food app design offering inspirational recipes for anyone who wants to eat healthier.

This case study gives a clear demonstration of the entire UI/UX design process. Three user personas are defined to present different users' needs. Some colors, typography, and UI elements are also shared.

This is a good example of how to define a detailed user persona in your UX case study.

11. Hobbfyy - a social and discovery app UX design

Designer : Mustafa Aljaburi (UX, UI designer )

Case Study : Hobbfyy

This is a social and discovery app that makes it quick and easy to get everything you need for your hobbies.

This case study aims to show how to develop a site that will provide its users with solutions, in this case to get what they need for their hobbies. Beautiful images, a storytelling style, and special layouts are used to explain everything.

12. Bee Better - habit tracker app UX case study

Designer : Anastasiia Mysliuk (UX, UI designer )

Case Study : Bee Better

This is a habit tracker app that makes it easy for you to develop new useful habits.

This case study aims to solve problems associated with how we form and develop habits. It helps users find solutions and make habit formation more interesting; it motivates them to maintain their useful new habits. Many aspects of design, such as problems, solutions, the design process, discovery and research, user journey map, prototypes, and much more are illustrated and explained in simple language.

This would be a good example to follow if you are looking to create an easy-to-understand UX case study.

13.Sit My Pet - pet sitting app UX case study

Designer : Aiman Fakia (UX, UI, visual designer )

Case Study : Sit My Pet

This is a pet-setting app that provides pet owners with a digital service that helps them connect with pet sitters.

This UX case study describes a site that aims to make pet sitting more easily accessible for pet owners. It analyzes both its users and its competitors very well. The way solutions are evaluated, the user stories, and other related aspects are followed in detail to give you a better understanding of the project as a whole.

This is a good example of how to develop a UX design based on user needs.

14. Groad - food ordering system UX case study

Designer : Phap (UI designer )

Case Study : Groad

This is a food ordering app offering food delivery services from stores, restaurants, cafés, fast food bars, and others.

This UX case study uses beautiful illustrations and colors to explain the entire design process. As well as the usual parts of the design process—UI flow chart, UI showcasing—the related logo and icon designs, typography, and other aspects are included. This is a good example if you are looking to learn how to create an immersive case study with beautiful illustrations and colors.

15. iOS VS Android UI/UX Case Study

Designer : Johanna Rüthers

Case Study : Econsy

Here is another concept app that helps people live more sustainably by using a scanning process to give them information about the ecological and social impact of products they are thinking of buying.

This case study explains the differences in the mobile app’s appearance when it is applied on the Human Interface Guidelines (IOS) and Material Design Guidelines (Android). This will help you to create an app that works well on both Mac and Android devices.

More UI/UX case studies & designs:

16.Timo Bank - UI/UX Case Study

Timo Bank is a mobile banking app project produced by Leo Nguyen, a freelance designer and creative director. This case study aims to provide more intuitive transfer, payment, and money management solutions for mobile users.

This is a great example to consider if you are hoping to create a better banking app.

17. Endoberry Health App Design

Endoberry Health App Design provides useful solutions for women suffering from endometriosis. In turn, this gives doctors a better understanding of individual cases. The design challenges, solutions, and UI details are displayed and explained to illustrate the design project.

18. Job Portal App

Job Portal App has been specially made for designers and freelancers. This case study uses cute illustrations, simple words, and clear storytelling to explain how the designer worked out the ideal job hunting solutions for users.

19. Cafe Website - UI/UX Case Study

Café Website gives its users a great experience by making it quick and easy to order a coffee online. Many elegant page details are displayed.

20. Ping - the matchmaker app case study

Ping is a dating app that offers users a unique and effective way to find their perfect match. As you can see, its mascot is really cute and this case study will show you how a cute mascot can enhance the UX.

21. Hubba Mobile App - UI/UX Case Study

Hubba Mobile App is a B2B online marketplace where retailers can find and purchase unique products for their stores or shops. This case study aims to explain the process of creating a special mobile app for this online marketplace. It offers a beautiful and clear presentation of the entire UI/UX design process.

22. Music App - music for children

Music App shares the fancy UI and colors from a music app made for children. It is a good example that is sure to inspire you to create a distinctive children's app.

If you are still not entirely sure how to go about creating a distinctive UX case study, here are a few simple steps to walk you through the entire process from start to finish:

Step 1. Figure out your purpose

The final outcome will depend on what it is you are trying to achieve. So, before you start writing a UX design case, you should first figure out in detail what its purpose is. Ask yourself some basic questions:

Is it for a job interview?
Is it for improving your personal portfolio?
Is it designed to show off your design talents on social media?
Is it just created to practice your design skills?
Is it made to share design experiences with other designers?

In short, figuring out your purpose and setting a goal can make the entire design process so much easier.

Step 2. Plan or outline your case study

Whatever you want to do, it is always a good idea to start with a plan. When it comes to writing a UX case study, you should also outline your entire UX case study and decide on what sections you want to include.

For example, nowadays, a good UX design case study often covers:

Overview : Start with a short paragraph that introduces your project.
Challenges and goals : Explain the project background and point out the biggest challenges or problems you've encountered. Explain the goals you want to achieve and how you will overcome the challenges you have identified.
Roles and responsibilities : Tell readers what role you play in the project and the specific features of your role that will help create a better product.
Design process : Introduce the entire design process in detail so that readers can see clearly what you have done to make life easier for users. Many employers check this part very carefully to see whether you have the basic skills and abilities they are looking for. So, never underestimate the importance of this section.
Solutions and outcomes : No matter what problems you have faced, the solutions and the final outcomes achieved are what really matters. So, always use this section to showcase your skills and achievements.

You might also want to add further sections:

User research : Some full-stack designers also include this to give a more comprehensive view of their design skills.
UI designs : Some experienced designers also display their relevant UIs, and UI flow, along with low- and high-fidelity prototypes to enrich the content.

Of course, if you are a newbie, and you still have questions, why not go online and search for UX case study templates that you can study and follow.

Step 3. Explain the design process clearly

As we've explained above, the design process is always one of the most important parts of a good UX case study. You should always introduce clearly as many of the relevant parts of the process as possible. For example: show how you and your team communicate and collaborate effectively; demonstrate how you have developed ideas to address user problems; explain how you and your team have dealt with emergencies or mishaps.

You can also introduce the UX design tools that you have chosen to simplify the entire design process. Mockplus, is an online product design platform, enabled us to adapt quickly and effectively to working from home during the recent Coronavirus lockdown. Prototyping our designs, sharing ideas, working together in an effective team, taking the process from design to handoff, it all works smoothly with this single tool.

Step 4. Improve readability and visual appeal

The content should be the main focus of your case study—but not the only focus. To make the case study as good as possible, you also need to think about its readability and visual appeal. Here are some suggestions to follow:

Explain everything as clearly as possible.
Add images, illustrations, charts, cards, icons, and other visuals.
Create a clear storytelling structure or layout.
Choose an immersive color scheme.
Add eye-catching animations and interactions.
Use vivid video, audio, and other multimedia resources.

The final visual effect can be make-or-break for whether your UX case study is going to stand out from the crowd. You should always take it seriously.

Step 5. Summarize

Every UX case study can be a good chance to practice and improve your design skills. So, in your conclusion, don’t forget to analyze the entire process and summarize the outcomes. Always take a minute to figure out what lessons you should take away from the process, what tips should be remembered, what should be improved, and—most important—what your next steps are going to be.

UX case studies are one of the most essential parts of a UX designer's portfolio. The ability to write a well-structured UX case study is also one of the basic skills that a competent UX professional should have. So, UX case studies play a very important role in UX designer's life.

We hope our picks of the best UX design case studies along with our step-by-step guide will help you create a stunning UX case study.

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15 excellent ux case studies every creative should read.

By Sandra Boicheva
October 21st, 2021

In a previous article, we talked about UX portfolios and how they carefully craft a story of how designers work. Interestingly enough, recruiters decide if a UX freelance designer or an agency is a good match within 5 minutes into the portfolio . In order to persuade these recruiters, the portfolio needs to present an appealing story that showcases the skill, the thought process, and the choices taken for key parts of the designs. With this in mind, today we’ll talk about UX case studies and give 15 excellent examples of case studies with compelling stories.

The Storytelling Approach in UX Case Studies

An essential part of the portfolio of a UX designer is the case studies that pack a showcase of the designer’s skills, way of thinking, insights in the form of compelling stories. These case studies are often the selling point as recruiters look for freelancers and agencies who can communicate their ideas through design and explain themselves in a clear and appealing way. So how does this work?

Photography by Alvaro Reyes

Just like with every other story, UX case studies also start with an introduction, have a middle, and end with a conclusion .

Introduction: This UX case study example starts with a design brief and presents the main challenges and requirements. In short, the UX designer presents the problem, their solution, and their role.
Middle: The actual story of the case study example explains the design process and the techniques used. This usually starts with obstacles, design thinking, research, and unexpected challenges. All these elements lead to the best part of the story: the action part. It is where the story unveils the designer’s insights, ideas, choices, testing, and decisions.
Conclusion: The final reveal shows the results and gives space for reflection where the designer explains what they’ve learned, and what they’ve achieved.

Now as we gave you the introduction, let’s get to the main storyline and enjoy 15 UX case studies that tell a compelling story.

1. Car Dealer Website for Mercedes-Benz Ukraine by Fulcrum

This case study is a pure pleasure to read. It’s well-structured, easy to read, and still features all the relevant information one needs to understand the project. As the previous client’s website was based on the official Mercedes Benz template, Fulcrum had to develop an appealing and functional website that would require less time to maintain, be more user-friendly, and increase user trust.

Intro: Starts with a summary of the task.
Problem: Lists the reasons why the website needs a redesign.
Project Goals: Lists the 4 main goals with quick summaries.
Project: Showcases different elements of the website with desktop and mobile comparison.
Functionality: Explains how the website functionality helps clients to find, and order spare parts within minutes.
Admin Panel: Lists how the new admin panel helps the client customize without external help.
Elements: Grid, fonts, colors.
Tech Stack: Shows the tools used for the backend, mobile, admin panel, and cloud.
Client review: The case study ends with a 5-star review by the marketing director of Mercedes Benz Ukraine, Olga Belova.

This case study is an example of a detailed but easy to scan and read story from top to bottom, featuring all relevant information and ending on the highest note: the client’s review.

2. Galaxy Z Flips 5G Website by DFY

This is a big project that covers every aspect of the website, including the UX strategy. The creative studio aimed to fully illustrate and demonstrate the significant upgrades over previous models and to enable two-way communication with the customers through an interactive experience.

Intro: Summary of the project and roles.
Interactive Experience: The main project goal.
Demonstration: Explains the decision to feature 360-degree views and hands-on videos instead of technical terms.
Screens: Includes high-quality screenshots of significant pages and features.
Ecosystem: Highlight a page with easy navigation across different products as a marketing decision that makes cross-selling seamless.
Essentials: Showcases a slider of all products with key features that provide ample information.
Showroom: Interactive experience that helps the user “play around” with the product.
Credits: As a conclusion, DFY features the stakeholders involved.

A strong presentation of a very ambitious project. It keeps the case study visual while still providing enough insight into the thought process and the most important decisions.

3. Jambb Social Platform by Finna Wang

Here we have a beautiful case study for a platform that aims to help creators grow their communities by recognizing and rewarding their base of supporters. It tackles a curious problem that 99% of fans who contribute in non-monetary ways don’t get the same content, access, and recognition they deserve. This means the creators need a way to identify their fans across all social platforms to grow their business and give recognition. To get a clear picture of what the design has to accomplish, Finna Wang conducted stakeholder interviews with the majority of the client’s team.

Intro: Listing roles, dates, team, and used tools.
Project Overview: The main concept and the reasons behind it.
Exploration: What problem will the platform solve, preliminary research, and conclusions from the research. The section includes the project scope and problem statement.
Design Process: A thorough explanation of the discoveries and the exact steps.
User Flows: 3 user flows based on common tasks that the target user/fan would do on the site.
Design Studio: Visualization process with wireframes, sitemap, prototypes.
Design Iterations: The designer highlights the iterations they were primary behind.
Style Guide: Typography, colors, visual elements breakdown.
Usability Testing: Beta site vs Figma prototype; usertesting.com, revised problem statement.
Prototype: Features an accessible high fidelity prototype in Figma you can view.
Takeaways: Conclusions.

An extremely detailed professionally made and well-structured UX case study. It goes a step further by listing specific conclusions from the conducted research and featuring an accessible Figma prototype.

4. Memento Media by Masha Keyhani

This case study is dedicated to a very interesting project for saving family stories. It aims to help users capture and record memories from their past. To do so, the design team performed user research and competitive analysis. The entire project took a 6-week sprint.

Overview: Introducing the client and the purpose of the app.
My Role: Explaining the roles of the designer and their team.
Design Process: A brief introduction of the design process and the design toolkit
Home: The purpose of the Homepage and the thought process behind it.
Question Selection: The decision behind this screen.
Recording Process: Building the recording feature and the decisions behind it.
User research: a thorough guide with the main focuses, strategies, and competitor analysts, including interviews.
Research Objectives: The designer gives the intent of their research, the demographics, synthesis, and usability testing insights.
Propositions: Challenges and solutions
User Flow: Altering the user flow based on testing and feedback.
Wireframes: Sketches, Lo-Fi wireframing.
Design System: Typography, colors, iconography, design elements.
The Prototype: It shows a preview of the final screens.

This UX study case is very valuable for the insights it presents. The design features a detailed explanation of the thinking process, the research phase, analysts, and testing which could help other creatives take some good advice from it for their future research.

5. Perfect Recipes App by Tubik

Here we have a UX case study for designing a simple mobile app for cooking, recipes, and food shopping. It aims to step away from traditional recipe apps by creating something more universal for users who love cooking with extended functionality. The best idea behind it is finding recipes based on what supplies the user currently has at home.

Intro: Introducing the concept and the team behind it.
Project: What they wanted to make and what features would make the app different than the competitors.
UI design: The decisions behind the design.
Personalization: Explaining how the app gives the user room for personalization and customizing the features according to their personal preferences.
Recipe Cards and Engaging Photos: The decisions behind the visuals.
Cook Now feature: Explaining the feature.
Shopping List: Explaining the feature.
Pantry feature: The idea to sync up the app with AmazonGo services. This case study section features a video.
Bottom Line: What the team learned.

This UX case study is a good example of how to present your concept if you have your own idea for an app. You could also check the interactive preview of the app here .

6. SAM App by Mike Wilson

The client is the Seattle Art Museum while the challenge is to provide engaging multimedia content for users as well as self-guided tours. Mile Wilson has to create an experience that will encourage repeat visits and increase events and exhibition attendance.

Intro: Listing time for the project, team members, and roles.
The Client: A brief introduction of Seattle Art Museum
The Challenge: What the app needs to accomplish.
Research and Planning: Explaining the process for gathering insights, distributing surveys, interviews, and identifying specific ways to streamline the museum experience.
Sloane: Creating the primary persona. This includes age, bio, goals, skills, and frustrations.
Designing the Solution: Here the case study features the results of their research, information architecture, user flows, early sketching, paper prototypes, and wireframes.
Conclusion: Explaining the outcome, what the team would have done differently, what’s next, and the key takeaways.

What we can take as a valuable insight aside from the detailed research analysis, is the structure of the conclusion. Usually, most case studies give the outcome and preview screens. However, here we have a showcase of what the designer has learned from the project, what they would do differently, and how they can improve from the experience.

7. Elmenus Case Study

This is a case study by UX designers Marwa Kamaleldin, Mario Maged, Nehal Nehad, and Abanoub Yacoub for redesigning a platform with over 6K restaurants. It aims to help users on the territory of Egypt to find delivery and dine-out restaurants.

Overview: What is the platform, why the platform is getting redesigned, what is the target audience. This section also includes the 6 steps of the team’s design process.
User Journey Map: A scheme of user scenarios and expectations with all phases and actions.
Heuristic Evaluation: Principles, issues, recommendations, and severity of the issues of the old design.
First Usability Testing: Goals, audience, and tasks with new user scenarios and actions based on the heuristic evaluation. It features a smaller section that lists the most severe issues from usability for the old design.
Business Strategy: A comprehensive scheme that links problems, objectives, customer segment, measurements of success, and KPIs.
Solutions: Ideas to solve all 4 issues.
Wireframes: 4 directions of wireframes.
Styleguide: Colors, fonts, typeface, components, iconography, spacing method.
Design: Screens of the different screens and interactions.
Second Usability Testing: Updated personas, scenarios, and goals. The section also features before-and-after screenshots.
Outcome: Did the team solve the problem or not.

A highly visual and perfectly structured plan and process for redesigning a website. The case study shows how the team discovers the issues with the old design and what decisions they made to fix these issues.

8. LinkedIn Recruiter Tool by Evelynma

A fresh weekend project exploring the recruiting space of LinkedIn to find a way to help make it easier for recruiters to connect with ideal candidates.

Background Info: What made the designer do the project.
Problem and Solution: A good analysis of the problem followed by the designer’s solution.
Process: This section includes an analysis of interviewing 7 passive candidates, 1 active candidate, 3 recruiters, and 1 hiring manager. The designer also includes their journey map of the recruiting experience, a sketch of creating personas, and the final 3 personas.
Storyboard and User Flow Diagrams: The winning scenario for Laura’s persona and user flow diagram.
Sketches and Paper Prototypes: Sticky notes for paper prototypes for the mobile experience.
Visual Design: Web and mobile final design following the original LinkedIn pattern.
Outcome: Explaining the opportunity.

This is an excellent UX case study when it comes to personal UX design projects. creating a solution to a client’s problem aside, personal project concepts is definitely something future recruiters would love to see as it showcases the creativity of the designers even further.

9. Turbofan Engine Diagnostics by Havana Nguyen

The UX designer and their team had to redesign some legacy diagnostics software to modernize the software, facilitate data transfers from new hardware, and improve usability. They built the desktop and mobile app for iOS and Android.

Problem: The case study explain the main problem and what the team had to do to solve it.
My Role: As a lead UX designer on a complicated 18-month project, Havana Nguyen had a lot of work to do, summarized in a list of 5 main tasks.
Unique Challenges: This section includes 4 main challenges that made the project so complex. ( Btw, there’s a photo of sketched wireframes literally written on the wall.)
My Process: The section includes a description of the UX design process highlighted into 5 comprehensive points.
Final Thoughts: What the designer has learned for 18 months.

The most impressive thing about this case study is that it manages to summarize and explain well an extremely complex project. There are no prototypes and app screens since it’s an exclusive app for the clients to use.

10. Databox by FireArt

A very interesting project for Firearts’s team to solve the real AL & ML challenges across a variety of different industries. The Databox project is about building scalable data pipeline infrastructure & deploy machine learning and artificial intelligence models.

Overview: The introduction of the case study narrows down the project goal, the great challenge ahead, and the solution.
How We Start: The necessary phases of the design process to get an understanding of a product.
User Flow: The entire scheme from the entry point through a set of steps towards the final action of the product.
Wireframes: A small selection of wireframe previews after testing different scenarios.
Styleguide: Typography, colors, components.
Visual Design: Screenshots in light and dark mode.

A short visual case study that summarizes the huge amount of work into a few sections.

11. Travel and Training by Nikitin Team

Here’s another short and sweet case study for an app with a complete and up-to-date directory of fitness organizations in detailed maps of world cities.

Overview: Explaining the project.
Map Screen : Outlining the search feature by categories.
Profiles: Profile customization section.
Fitness Clubs: Explaining the feature.
Icons: A preview of the icons for the app.
App in Action: A video of the user experience.

This case study has fewer sections, however, it’s very easy to read and comprehend.

12. Carna by Ozmo

Ozmo provides a highly visual case study for a mobile application and passing various complexities of courses. The main goal for the UX designer is to develop a design and recognizable visual corporate identity with elaborate illustrations.

Intro: A visual project preview with a brief description of the goal and role.
Identity: Colors, fonts, and logo.
Wireframes: The thinking process.
Interactions: Showcase of the main interactions with animated visuals.
Conclusion: Preview of the final screens.

The case study is short and highly visual, easy to scan and comprehend. Even without enough insight and text copy, we can clearly understand the thought process behind and what the designer was working to accomplish.

13. An Approach to Digitization in Education by Moritz Oesterlau

This case study is for an online platform for challenge-based learning. The designer’s role was to create an entire product design from research to conception, visualization, and testing. It’s a very in-depth UX case study extremely valuable for creatives in terms of how to structure the works in their portfolio.

Intro: Introducing the client, project time, sector, and the designer’s role.
Competitive Analysis: the case study starts off with the process of creating competitive profiles. It explains the opportunities and challenges of e-learning that were taken into consideration.
Interviews and Surveys: Listing the goals of these surveys as well as the valuable insights they found.
Building Empathy: The process and defining the three target profiles and how will the project cater to their needs. This section includes a PDF of the user personas.
Structure of the Course Curriculum: Again with the attached PDF files, you can see the schemes of the task model and customer experience map.
Information Architecture: The defined and evaluated sitemap for TINIA
Wireframing, Prototyping, and Usability Testing : An exploration of the work process with paper and clickable prototypes.
Visual Design: Styleguide preview and detailed PDF.
A/B and Click Tests: Reviewing the usability assumptions.
Conclusion: A detailed reflection about the importance of the project, what the designer learned, and what the outcome was.

This is a very important case study and there’s a lot to take from it. First, the project was too ambitious and the goal was too big and vague. Although the result is rather an approximation and, above all, at the conceptual level requires further work, the case study is incredibly insightful, informative, and insightful.

14. In-class Review Game by Elizabeth Lin

This project was never realized but the case study remains and it’s worth checking out. Elizabeth Lin takes on how to create an engaging in-class review game with a lot of research, brainstorming, and a well-structured detailed process.

Intro: What makes the project special.
Research: Explaining how they approached the research and what they’ve learned.
Brainstorming: the process and narrowing all How Might We questions to one final question: How might we create an engaging in-class math review game.
Game Loop and Storyboarding: Sketch of the core game loop and the general flow of the game.
Prototyping: Outlining basic game mechanics and rounds in detail.
Future Explorations: The case study goes further with explorations showing how the product could look if we expanded upon the idea even further.
What Happened?: The outcome of the project.

This case study tells the story of the project in detail and expands on it with great ideas for future development.

15. Virtual Makeup Studio by Zara Dei

And for our last example, this is a case study that tells the story of an app-free shippable makeover experience integrated with the Covergirl website. The team has to find a way to improve conversion by supporting customers in their purchase decisions as well as to increase basket size by encouraging them to buy complementary products.

Intro: Introducing the project and the main challenges.
Discovery and Research: Using existing product information on the website to improve the experience.
Onboarding and Perceived Performance: Avoiding compatibility issues and the barrier of a user having to download an app. The section explains the ideas for features that will keep users engaged, such as a camera with face scan animation.
Fallback Experience and Error States: Providing clear error messaging along with troubleshooting instructions.
Interactions: explaining the main interactions and the decisions behind them.
Shared Design Language: Explaining the decision to provide links on each product page so users could be directed to their preferred retailer to place their order. Including recommended products to provide users with alternatives.
Outcome and Learning: The good ending.
Project Information: Listing all stakeholders, the UX designer’s role in a bullet list, and design tools.

In Conclusion

These were the 15 UX case studies we wanted to share with you as they all tell their story differently. If we can take something valuable about what are the best practices for making an outstanding case study, it will be something like this.

Just like with literature, storytelling isn’t a blueprint: you can write short stories, long in-depth analyses, or create a visual novel to show your story rather than tell. The detailed in-depth UX case studies with lots of insights aren’t superior to the shorter visual ones or vice versa. What’s important is for a case study to give a comprehensive view of the process, challenges, decisions, and design thinking behind the completed project .

In conclusion, a UX case study should always include a summary; the challenges; the personas; roles and responsibilities; the process; as well as the outcomes, and lessons learned.

Video Recap

Take a look at the special video we’ve made to visualize and discuss the most interesting and creative ideas implemented in the case studies.

In the meantime, why not browse through some more related insights on web development and web design?

The 30 Best UX Books Every Creative Should Read in 2022
Great UI Animation Examples to Make Your Jaw Drop [+Tips and Freebies]
60 Superb App Design Inspiration Examples

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21 UX case studies to learn from in 2024

UX case studies are the heart of your design portfolio. They offer a peek into your design process, showcasing how you tackle challenges, your methods, and your results. For recruiters, these case studies serve as a metric for evaluating your skills, problem-solving abilities, and talent.

If you’re considering creating your own UX case study in 2024 but don’t know where to start, you’re in the right place. This article aims to inspire you with 21 carefully hand-picked UX case study examples, each offering valuable lessons.

But before we dive into these examples, let’s address a question that might be lingering: Is a UX case study truly worth the effort?

Is it worth creating a UX case study?

The short answer is yes.

Remember how in math class, showing your workings was even more important than getting the correct answer? UX case studies are like that for designers. They are more than just showcasing the final product (the polished website or app); they detail the steps taken to get there (the research, user testing, and design iterations). By showing your design process, you give potential employers or clients a peek into your thought process and problem-solving skills.

A well-laid-out case study has many benefits, including the following:

Building credibility

As case studies provide evidence of your expertise and past successes, they can build credibility and trust with potential employers or clients.

Educational value

By showing your design process, you provide valuable insights and learnings for other designers and stakeholders.

Differentiation

A compelling case study can leave a lasting impression on potential recruiters and clients, helping you stand out.

Iterative improvement

A case study is like a roadmap of each project, detailing the highs, lows, failures, and successes. This information allows you to identify areas for improvement, learn from mistakes, and refine your approach in subsequent projects.

Now that you know why a stand-out case study is so important, let’s look at 21 examples to help you get creative. The case studies will fall under five categories:

Language learning app
Learning app
Travel agency app
Intelly healthcare app
Cox Automotive
Swiftwash laundry
Wayfaro trip planner
New York Times app redesign
Disney+ app redesign
Fitbit redesign
Ryanair app redesign
Forbes app redesign
Enhancing virtual teaching with Google Meet
Airbnb’s global check-in tool
Spotify home shortcuts
AI-powered spatial banking for Apple Vision Pro
Sage Express

In this section, we’ll explore case studies that take us through the complete design journey of creating a digital product from scratch.

1. Language learning app

If you’re a designer looking to get your foot in the door, this is one case study you need to check out. It’s so well detailed that it helped this designer land their first role as a UX designer:

Created by Christina Sa, this case study tackles the all-too-common struggle of learning a new language through a mobile app. It takes us through the process of designing a nontraditional learning app that focuses on building a habit by teaching the Korean language using Korean media such as K-pop, K-drama, and K-webtoon.

Over 200k developers and product managers use LogRocket to create better digital experiences

Key takeaway

This case study shows how a structured design process, user-centered approach, and effective communication can help you stand out. The creator meticulously laid out their design process from the exploratory research phase to the final prototype, even detailing how the case study changed their view on the importance of a design process.

If you’re searching for a comprehensive case study that details every step of the design process, look no further. This one is for you:

This impressive case study by Finna Wang explores the creation of a fan-focused responsive platform for Jambb, an already existing social platform. The creator starts by identifying the problem and then defines the project scope before diving into the design process.

This case study shows us the importance of an iterative problem-solving approach. It identifies a problem (pre-problem statement), creates a solution, tests the solution, and then revises the problem statement based on the new findings.

3. Learning app

If you need a highly visual case study that takes you through every step of the design process in an engaging way, this one is for you:

This case study walks us through the design of a platform where users can find experts to explain complex topics to them in a simple and friendly manner. It starts by defining the scope of work, then progresses through research, user journeys, information architecture, user flow, initial design, and user testing, before presenting the final solution.

This case study demonstrates effective ways to keep readers engaged while taking them through the steps of a design process. By incorporating illustrations and data visualization, the designer communicates complex information in an engaging manner, without boring the readers.

If you’re in search of a case study that details the design process but is also visually appealing, you should give this one a look:

This case study by Orbix Studio takes us through the process of designing GiveHub, a fundraising app that helps users set up campaigns for causes they’re passionate about. It starts with an overview of the design process, then moves on to identifying the challenges and proposing solutions, before showing us how the solutions are brought to life.

This case study illustrates how a visually engaging design and clear organization can make your presentation easy to grasp.

5. Travel agency app

This case study is quite popular on Behance, and it’s easy to see why:

The case study takes us through the process of creating a travel app that lets users compare travel packages from various travel agencies or groups. The creators set out a clear problem statement, propose a solution, and then show us the step-by-step implementation process. The incorporation of data visualization tools makes this case study easy to digest.

This is another case study that shows the importance of using a clearly defined design process. Going by its popularity on Behance, you can tell that the step-by-step process breakdown was well worth the effort.

6. Intelly healthcare app

If you’re looking for a UX case study that explores the design journey for both mobile and desktop versions of an app, this is one you should check out:

This case study explores the process of creating Intelly, an app that transforms patient care with telemedicine, prescription management, and real-time tracking. The case study begins with a clear design goal, followed by a layout of existing problems and design opportunities. The final design is a mobile app for patients and a desktop app for doctors.

This case study highlights the importance of proactive problem-solving and creative thinking in the design process. The creators laid out some key problems, identified design opportunities in them, and effectively leveraged them to create an app.

7. Cox Automotive

If you prefer a results-oriented case study, you’ll love this one:

This case study delves into how Cox Automotive’s Manheim division, used LogRocket to optimize their customers’ digital experience for remote car auctions. It starts by highlighting the three key outcomes before giving us an executive summary of the case study. The rest of the case study takes us through the process of achieving the highlighted outcomes.

A key takeaway from this case study is the significance of using user data and feedback to enhance the digital experience continuously. Cox Automotive used LogRocket to identify and address user-reported issues, gain insights into customer behaviors, and make data-driven decisions to optimize their product.

These case studies are more focused on the visual aspects of the design process, teaching us a thing or two about presentation and delivery.

If you love a case study that scores high on aesthetics with vivid colors, cool illustrations, and fun animations, you need to check this one out:

This case study takes us on a visual journey of creating Rebank, a digital product aimed at revolutionizing the baking industry. It starts with the research process, moves on to branding and style, and then takes us through the different screens, explaining what each one offers.

This case study illustrates the value of thinking outside the box. Breaking away from the conventional design style of financial products makes it a stand-out case study.

9. Swiftwash Laundry

If you’re looking for a case study that prioritizes aesthetics and visual appeal, you should check this one out:

This case study by Orbix Studio gives us a peek into how they created Swiftwash, a laundry service app. It takes us through the steps involved in creating an intuitive, user-friendly, and visually appealing interface.

If there’s one thing to take away from this case study, it’s the value of presenting information in a straightforward manner. Besides being easy on the eye, this case study is also easy to digest. The creators lay out the problem and detail the steps taken to achieve a solution, in an easy-to-follow way, while maintaining a high visual appeal.

10. Wayfaro trip planner

If you’re looking for a concise case study with clean visuals, you should definitely check this one out:

This Behance case study takes us through the design of Wayfaro, a trip planner app that allows users to plan their itineraries for upcoming journeys. The creators dive straight into the visual design process, showing us aspects such as branding and user flow, and explaining the various features on each screen.

This case study shows us the power of an attractive presentation. Not only is the mobile app design visually appealing, but the design process is presented in a sleek and stylish manner.

App redesign

These case studies delve into the redesign of existing apps, offering valuable insights into presentation techniques and problem-solving approaches.

11. New York Times app redesign

If you’re looking for an app redesign case study that’s impactful yet concise, this one is for you:

This study details the creation of “Timely,” a design feature to address issues with the NYT app such as irrelevant content, low usage, and undesirable coverage. It takes us through the process of identifying the problem, understanding audience needs, creating wireframes, and prototyping.

This case study shows us that you don’t always need to overhaul the existing app when redesigning. It suggests a solution that fits into the current information setup, adding custom graphics to the mobile app. Starting with a simple problem statement, it proposes a solution to address the app’s issues without changing what customers already enjoy.

12. Disney+ app redesign

If you’re looking for an engaging case study that’s light on information, you should check out this one:

This case study by Andre Carioca dives right into giving the user interface a little facelift to make it more fun and engaging. By employing compelling storytelling and appealing visuals, the creator crafts a narrative that’s a delight to read.

Given how popular this case study is on Behance, you can tell that the designer did something right. It shows how injecting a little playfulness can elevate your case study and make it more delightful.

13. Fitbit redesign

If you want an in-depth case study that doesn’t bore you to sleep, this one is for you:

This case study by Stacey Wang takes us through the process of redesigning Fitbit, a wearable fitness tracker. The creator starts by understanding personas and what users expect from a fitness tracker.

Next was the development of use cases and personas. Through a series of guerrilla tests, they were able to identify user pain points. The redesign was centered around addressing these pain points.

This case study highlights the importance of clear organization and strong visual communication. The creator goes in-depth into the intricacies of redesigning the Fitbit app, highlighting every step, without boring the readers.

14. Ryanair app redesign

If you’re bored of the usual static case studies and need something more interactive, this app redesign is what you’re looking for:

This case study takes us through the process of giving the Ryanair app a fresh look. Besides the clean aesthetics and straightforward presentation, the incorporation of playful language and interactive elements makes this case study captivating.

This case study shows how adding a bit of interactivity to your presentation can elevate your work.

15. Forbes app redesign

This case study starts by explaining why the redesign was needed and dives deep into analyzing the current app. The creator then takes us through the research and ideation phases and shares their proposed solution. After testing the solution, they made iterations based on the results.

When it comes to redesigning an existing product, it’s a good idea to make a strong case for why the redesign was needed in the first place.

UX research

These case studies are centered around UX research, highlighting key research insights to enhance your design process.

16. Enhancing virtual teaching with Google Meet

This case study by Amanda Rosenburg, Head of User Experience Research, Google Classroom shows us how listening to user feedback can help make our products more useful and inclusive to users.

To improve the virtual teaching experience on Google Meet, the team spent a lot of time getting feedback from teachers. They then incorporated this feedback into the product design, resulting in new functionality like attendance taking, hand raising, waiting rooms, and polls. Not only did these new features improve the user experience for teachers and students, but they also created a better user experience for all Google Meet users.

When there isn’t room for extensive user research and you need to make quick improvements to the user experience, it’s best to go straight to your users for feedback.

17. Airbnb’s global check-in tool

This case study by Vibha Bamba, Design Lead on Airbnb’s Host Success team, shows us how observing user behaviors inspired the creation of a global check-in tool:

By observing interactions between guests and hosts, the Airbnb team discovered a design opportunity. This led to the creation of visual check-in guides for Airbnb guests, which they can access both offline and online.

There’s a lot to be learned from observing user behavior. Don’t limit yourself to insights obtained from periodic research. Instead, observe how people interact with your product in their daily lives. The insights obtained from such observations can help unlock ingenious design opportunities.

18. Spotify Home Shortcuts

This case study by Nhi Ngo, a Senior User Researcher at Spotify shows us the importance of a human perspective in a data-driven world:

When the Spotify team set out to develop and launch the ML-powered Shortcuts feature on the home tab, they hit a brick wall with the naming. A/B tests came back inconclusive. In the end, they had to go with the product designer’s suggestion of giving the feature a name that would create a more human and personal experience for users.

This led to the creation of a humanistic product feature that evoked joy in Spotify’s users and led to the incorporation of more time-based features in the model, making the content more time-sensitive for users.

Although data-driven research is powerful, it doesn’t hold all the answers. So in your quest to uncover answers through research, never lose sight of the all-important human perspective.

Artificial intelligence

The following case studies are centered around the design of AI-powered products.

19. AI-powered spatial banking for Apple Vision Pro

If you want to be wowed by a futuristic case study that merges artificial intelligence with spatial banking, you should check this out:

AI-powered Spatial Banking with Apple Vision Pro

In this revolutionary case study, UXDA designers offer a sneak peek into the future with a banking experience powered by AI. They unveil their vision of AI-powered spatial banking on the visionOS platform, showcasing its features and their AI use cases.

This case study shows us the importance of pushing boundaries to create innovative experiences that cater to user needs and preferences.

20. Sage Express

If what you need is an AI case study that isn’t information-dense, this one is for you:

This case study by Arounda takes us through the design of Sage Express, an AI-powered data discovery tool that automatically extracts patterns, tendencies, and insights from data. It outlines the challenge, proposes a solution, and details the journey of bringing the proposed solution to life. But it doesn’t stop there: it also shows the actual results of the design using tangible metrics.

This case study underscores the importance of showing your outcomes in tangible form. You’ve worked hard on a project, but what were the actual results?

If you’re looking for a clean and well-structured AI case study, this will be helpful:

This case study takes us through the process of creating Delfi, an AI-driven banking financial report system. It details the entire design process from onboarding to prototype creation.

If there’s one thing to learn from this case study, it’s how a well-structured presentation can simplify complex information. Although the case study is heavy on financial data, the organized layout not only enhances visual appeal but also aids comprehension.

This article has shown you 21 powerful case study examples across various niches, each providing valuable insights into the design process. These case studies demonstrate the importance of showcasing the design journey, not just the final polished product.

When creating your own case study, remember to walk your users through the design process, the challenges you faced, and your solutions. This gives potential recruiters and clients a glimpse of your creativity and problem-solving skills.

And finally, don’t forget to add that human touch. Let your personality shine through and don’t be afraid to inject a little playfulness and storytelling where appropriate. By doing so, you can craft a case study that leaves a lasting impression on your audience.

Header image source: IconScout

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5 Remarkable UX Design Case Studies (2024 Insights)

Prerna Bagree

The foundation of successful apps and platforms in the modern digital era is outstanding user experience (UX) design.

A product that just works or one that excites users and encourages engagement and loyalty can be distinguished by its well-designed user experience (UX).

This article explores five outstanding UX design case studies that have revolutionized their respective industries.

This blog around UX design case studies illustrates how cutting-edge UX design can revolutionize user interactions and propel success in a variety of industries, including travel, music streaming, language learning, and educational apps.

Let’s learn the innovative design techniques and features with the help of UX case studies that will set these applications apart in 2024!

5 Remarkable UX Design Case Studies

A prime example of a UX design case study that exemplifies the union of elegant functionality and functionality is ProCreator’s ZebPay case study .

ProCreator was tasked with developing a platform that benefits both novice and experienced cryptocurrency traders, thus they improved ZebPay ‘s user interface to make it more approachable for a range of skill levels.

A personalized quiz to customize user experiences, an easy-to-use navigation system, and a dark mode user interface to reduce eye strain and increase energy efficiency were all included in the redesign in recognition of the wide range of users.

In a user experience case study where clarity is crucial, rounded icons and the Lato typeface were deliberate decisions meant to minimize visual clutter and guarantee readability.

Furthermore, over 10,000 screens are supported by ProCreator’s integration of strong processes and an extensive design system, guaranteeing a smooth and uniform user experience.

ProCreator’s ZebPay has several cutting-edge features, such as

Real-Time Order Tracking, which gives users the ability to keep an eye on their transactions in real-time, improving control and transparency over their trading activity.
Personalized Portfolio Management: This feature allows users to create a portfolio that is specifically tailored to their own financial objectives and risk tolerance. It makes investing more personalized.
Strategic Trading Tools: Provides traders with sophisticated tools to aid in their decision-making, such as automated trading systems and predictive analytics.

ZebPay’s conversion to a user-centered platform demonstrates a deep comprehension of UX principles, making it a useful UX case study for companies hoping to improve their digital products in 2024.

The ProApp learn design is an example of how ProCreator may revolutionize educational technology through user-centric design, as this ProApp UX design case study goes into detail.

ProApp, which caters to younger learners, needed a design that was not only aesthetically pleasing but also user-friendly and simple to use in order to engage a tech-savvy audience that was used to high-end digital experiences.

ProCreator addressed the fundamental requirements of excellent user experiences by selecting a dark mode color scheme with a calming blue as the main color to improve readability and visual comfort.

This decision was made after conducting extensive user research.

Among the cutting-edge functions incorporated into ProApp.

Dark Mode Colour Palette : This makes learning more comfortable by using a calming blue as the main color to improve readability and lessen eye strain.
Montserrat Typography: Selected for its contemporary and minimalist design, which helps young learners find the information readable and engaging.
Bite-Sized Learning Modules: Classes are divided into digestible chunks that correspond with the adaptable learning styles of contemporary users.
Sturdy Design System: Consists of more than 250 screens, guaranteeing a unified and cohesive user experience throughout the application, improving usability and user contentment.

Alongside this reorganization, a strong design system that spans more than 250 screens ensures coherence and uniformity across the app.

ProApp’s UX case study portfolio, created by ProCreator, demonstrates their methodical approach to developing captivating learning environments.

Ed Tech features ought to be incredibly useful, motivating, and thrilling for young students, and establish a new benchmark for Ed-Tech user experience design.

Spotify ’s UX design case study showcases how understanding user needs and integrating social features can transform an app.

Spotify’s goal is to help people listen to any music they want, anytime, anywhere, legally and accessibly.

Spotify has 574 million monthly active listeners as of 2024. Out of which 226 million are its premium subscribers.

To enhance user engagement and app retention, Spotify focused on improving its social features.

Spotify’s UI/UX journey began with extensive user and market research.

This included analyzing demographics, market trends, and user experiences with Spotify’s social capabilities. Their findings led to several strategies to meet user needs.

Personalization & Recommendation: Features like “Discover Weekly” and “Release Radar” use user listening patterns to create tailored playlists, keeping users engaged and continually discovering new music.
Simplicity & Accessibility: Spotify’s straightforward interface and consistent design across platforms make it easy for users to navigate and enjoy the app. The accessibility factor is not a feature anymore, with an increase in the easy availability of the internet, it can come under examples of good user experience.
Engagement & Interactivity: A dark interface reduces eye strain, while a visually appealing design enhances the listening experience.
Combines listening preferences of two users, creating a unique playlist that reflects both users’ musical tastes. This feature enhances shared music experiences and introduces users to new tracks they might enjoy together.
Spotify Wrapped: A personalized year-in-review recap that highlights users’ top songs, artists, and genres from the past year. This engaging feature not only celebrates users’ music habits but also encourages sharing on social media, fostering a sense of community and nostalgia.
Collaborative Playlists : Allows users to create and share playlists with friends, making music discovery a social activity. Users can add, remove, and rearrange tracks collaboratively, turning playlist creation into a fun and interactive experience.
Spotify’s user-centered design highlights the importance of simplicity, personalization, and innovative features, making it a standout example of good user experience in the UX case study portfolio.

4. Duolingo: Gamifying Language Learning

The UX design case study from Duolingo demonstrates how gamification can completely transform user interaction with learning applications.

Since its 2011 launch, Duolingo has amassed over 500 million downloads and 40 million monthly users, making it the most downloaded educational app.

It succeeds by making language acquisition enjoyable and compulsive.

To keep users interested, Duolingo combines gamification and machine intelligence. The onboarding process for the app is efficient and fast, allowing users to begin their first lesson right away without having to sign up.

This strategy makes sure users see the app’s worth before downloading it.

Because it provides individualized and engaging learning experiences, the app stands out. Its curriculum consists of speaking, listening, and vocabulary activities backed by AI-driven suggestions.

Novel Qualities: 1. Lingots: A currency obtained in-game via a variety of activities that promotes constant use. 2 . Streaks: Increases retention by rewarding users for practicing every day. 3. Experience Points (XP) : Offers a feeling of advancement and accomplishment. 4. Leaderboards : Users are ranked, which encourages a competitive attitude. 5. Achievement Badges : Encourage users by recognizing their accomplishments.

A compelling case study for educational platform redesign, Duolingo’s integration of gamification and personalized learning showcases excellent user experience.

5. Airbnb: Revolutionizing Hospitality

An example of how a user-centered strategy can revolutionize an industry is Airbnb ‘s UX design case study.

When Airbnb was first established in 2008, its basic goal was to assist tourists in finding reasonably priced lodging while giving homeowners a way to make money off of their extra space.

Today, with a substantial market share in the vacation rental sector, Airbnb is a global community that links visitors with authentic experiences and local hosts.

The secret to Airbnb’s success is its emphasis on human-centered design, which prioritizes the requirements and preferences of both hosts and guests. This strategy has upended the conventional hotel paradigm by providing a variety of unique, customized, and real lodging options.

The user-friendly Airbnb platform makes it simple for customers to identify and book lodging by streamlining the booking and check-in procedures.

Innovative Features

User-Friendly Platform: Facilitates quick and simple bookings by streamlining the booking procedure.
Customisation & Personalisation: Provides a vast array of exclusive lodgings and experiences based on user preferences.
Community Building: By using user ratings and reviews, this platform promotes communication and trust.
Localization: Stresses the importance of remaining in residential areas to get a genuine sense of the culture.
Adaptability: To meet changing customer preferences, Airbnb consistently rolls out new features like Airbnb Plus and Airbnb Experiences. This feature for Airbnb would be one of the great examples of a good user experience.

Airbnb stands as a notable UX case study and an excellent example of strong user experience due to its emphasis on community development, personalization, and user experience.

Airbnb has transformed travel and hospitality by utilizing technology and human-centered design, setting a new benchmark for the sector.

The transformational impact of user-centered design across multiple industries is demonstrated by these five case studies of UX design. Each case study demonstrates how careful UX design can improve user satisfaction and business success.

These platforms have raised the bar for excellence by emphasizing user demands, streamlining interfaces, and adding cutting-edge capabilities.

These illustrations of excellent user experiences provide us with useful motivation as we develop products that connect with consumers and dominate the market.

Love our insights on UX design case studie s? Share your thoughts and suggest topics for future blogs in the comments! Need help with your website’s UX? Check out Procreator Design, the leading UI UX Design Agency . From HealthTech to AdTech , we’re here to elevate your digital presence!

1. How do you start a UX research case study?

Begin a UX research case study by identifying the problem, setting objectives, conducting user research, gathering data through interviews or surveys, and defining user personas to guide the design process.

Why are UX case studies important?

UX case studies showcase practical applications of design principles, demonstrate problem-solving skills, and provide insights into user-centered design processes, helping professionals learn and improve their own projects.

How to structure ux design case study?

Structure a UX design case study with these sections: Introduction, Problem Statement, Research Methods, Insights, Design Process, Solutions, Challenges, Results, and Conclusion. Include visuals and data to support each step.

I’m Prerna Bagree, a self-assured Lead UI/UX Designer at ProCreator with a solid background in Product Quality Analysis. With over 4 years of experience, I specialize in UI/UX Design, Graphic Design, Project Management, and Usability Testing. My passion lies in crafting visually appealing designs and delivering exceptional user experiences through AI technologies. I’m committed to nurturing the next generation of designers, unlocking their potential through mentorship and cutting-edge technologies. My expertise includes AI in Design, User Experience, Data-Driven Design, Interface Design, and Design Leadership. Let’s collaborate to create impactful, intuitive design experiences that positively influence users’ lives.

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3 real-world UX research case studies from Airbnb, Google, and Spotify—and what we can learn from them

All successful products have at least one thing in common: they’re driven by thorough and ongoing UX research. Learn how the biggest brands conduct user research with these real-world case studies from Airbnb, Google, and Spotify.

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User research is the foundation of good design. Any successful product you can think of is driven by user insights. And, while all UX designers tap into the same pool of tools and techniques, you’ll find that every team has their own unique approach to user research.

Are you curious about how some of the biggest brands conduct UX research? Then keep reading. In this post, we take a deep dive into three real-world UX research case studies:

Airbnb: The power of observing behaviour to uncover design opportunities
Google for Education: The importance of user feedback for rapid product adaptation
Spotify: The value of human perspectives in a data-driven world

Each of these case studies teaches us a valuable lesson about UX research—lessons you can apply to your own design projects. So let’s jump in!

[GET CERTIFIED IN USER RESEARCH]

UX research case study #1: Airbnb and the power of observing user behaviour to uncover design opportunities

Oftentimes, user research is planned in advance and conducted within a controlled setting—think user interviews , or analysing how people interact with your website over a specific period of time.

But sometimes, user research occurs organically—like an accidental light shining on a major design opportunity. That’s exactly what happened at Airbnb, leading to the design and launch of a new global check-in tool.

Vibha Bamba, Design Lead on Airbnb’s Host Success Team, writes:

“The decision to design the tool was informed by an intriguing host behaviour. We noticed that about 1.5 million photo messages were being sent from host to guest each week—the majority of them to explain location and entry details. Photos of the home were juxtaposed with maps, lockbox locations were described, and landmarks were called out.”

Observing these behaviours over time, the Airbnb team realised that there was a huge opportunity to make the exchange between hosts and guests much more seamless and consistent. This kicked off a year-long project to design a global check-in tool for the Airbnb platform.

The result? An integrated check-in tool that enables hosts to create visual check-in guides for their guests. They can upload photos and instructions which the tool will translate depending on the guests’ preferred language, and the guides can be accessed both on and offline.

And, after launching the tool, the team continued to observe how hosts used it. They were able to flag issues and further design opportunities, adapting and evolving the check-in tool to better meet hosts’ needs. That’s the power of observing user behaviour!

The takeaway

User behaviour provides us with incredibly rich insights. Don’t rely solely on planned or periodic user research—continuously observe how people interact with your product in the wild, too. You don’t know what you don’t know, and this approach will help you to uncover design opportunities you may not have even thought to look for otherwise.

Read the full UX research case study here: Leveraging Creative Hacks: How the Airbnb Community Inspired a Global Check-in Tool .

[GET CERTIFIED IN UX]

UX research case study #2: Google for Education and the importance of user feedback for rapid product adaptation

When the Covid-19 pandemic hit, our lives changed almost overnight. Many of us were suddenly working from home, navigating new challenges of communicating and collaborating remotely.

Teachers were no exception. They had to quickly adapt to teaching online, relying on tools like Google Meet to conduct lessons virtually. But Google Meet was originally designed as a conferencing tool for businesses, so the user experience for teachers and students wasn’t ideal.

In the words of one tech admin speaking to the Google Meet team:

“Students are using the tools in a way that makes it hard for teachers to do their job. Teachers can’t mute students, or put them in groups, they can’t ask questions easily to take the temperature of the class. Students are also jumping on the video without supervision—and that’s an issue. I wish there was more control.”

The Google Meet team needed to act fast to figure out how the software could better meet teachers’ needs. To do this, they went straight to the source, gathering user feedback directly from teachers.

Based on this feedback, they added a range of new features such as attendance taking, hand raising, waiting rooms, and polls.

The result? A rapidly improved user experience for teachers and students which ultimately benefited all Google Meet users.

Sometimes, UX designers must think and act fast; there’s not always time for lengthy user research and cautious feature rollouts. When you need to adapt and evolve a product to quickly improve the user experience, it pays to go straight to your users for their feedback.

Read the full UX research case study here: Adapting Products to Meet Teachers’ Changing Needs .

UX research case study #3: Spotify and the value of human perspectives in a data-driven world

Data is a powerful research tool. It enables you to gather and analyse broad and vast user insights, to make evidence-backed decisions, and to track and measure important UX KPIs .

But, as Nhi Ngo, Insights Manager, User Research & Data Science at Spotify will tell you, it’s important not to become over-reliant on data when conducting UX research. Sometimes, making the best design decision boils down to a human perspective.

Nhi Ngo came to this realisation when developing and launching a feature called “Shortcuts” on the Spotify Home tab. Powered by machine learning, Shortcuts is a dedicated space that showcases the user’s current favourites, as deduced by Spotify’s algorithms.

The feature was developed based on data collected through a variety of research methods, including longitudinal user studies and A/B testing .

So far, so good. But when it came to deciding on a name for the feature, A/B tests came back inconclusive.

In the end, the name was decided based on the product designer’s instinct to go with the name that would create the most human and personal experience. Nhi Ngo explains:

“A few candidates that were tested were ‘Listen Now’ (the objective that the model optimizes for), ‘Shortcuts’ (the user-facing functionality), ‘Quick Access’ (a UX goal of this space), and last but not least, a daypart greeting, ‘Good morning’ (that would change with the time of day to ‘Good afternoon’ or ‘Good evening’). We were counting on the AB test to help us make this important decision. The test returned neutral. Our designer recommended we go with the daypart name, much to my reservations.

Indeed, participants were most often positively surprised in our interview sessions whenever they opened their phone and saw the greetings. Convinced by our designer’s humanistic approach and recognising the intangible benefits of providing users with this joy of being ‘greeted by Spotify’, we decided to go with our perspective-taking as humans to humans, and chose the daypart name.”

The result? A new product feature that evoked delight in Spotify’s users and led to further improvements, such as incorporating more time-based features in the model so that the recommendations changed depending on the time of day (for example, showing sleep music playlists at night).

Data-driven research is an extremely powerful tool, but it may not always give you the full picture or a conclusive answer. Whenever you conduct and interpret research data, it’s important not to lose sight of your human perspective.

In the words of Nhi Ngo: “When data can’t give you a definitive answer, it is OK to be human and make a human decision. Prioritise user joy; treat them as you would any human in your life.”

Read the full UX research case study here: It’s OK to be Human in a Machine-Learned World .

Learn more about UX research

All of these ux research case studies emphasise the importance of user research in UX design . If you’d like to learn more about UX research, check out the 9 best UX research tools , read about a day in the life of a UX research manager with Google’s Dr. Stephen Hassard , and master the art of analysing your UX research and pulling out useful insights in this guide .

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3 September 2024

20 of the Best UX Portfolio Examples

So, you’re looking for some UX portfolio inspiration?

Making sure you’ve got an impressive portfolio to your name is important for both fresh-faced UX designers and seasoned industry veterans.

In this article, we’ll try to inspire you with awesome UX portfolio examples and UX design portfolio best practices.

The 20 Best UX Portfolios

Without further ado, here are our picks of the best UX design portfolio examples.

1. Gloria Lo nails the high-impact introduction

Who is gloria lo.

Gloria Lo is a self-taught product designer based in Sydney, Australia. In her own words, she is passionate about improving the lives of others through design and is constantly looking to learn new things every day.

What makes Gloria’s UX design portfolio so great?

One of the first things your UX portfolio should do is introduce you as a designer. Employers and potential clients want to know who you are and what you’re all about—and they should be able to find this out within seconds of landing on your portfolio website.

Gloria has nailed her designer introduction with a three-tiered approach. First, she treats us to a bold, eye-catching headline that describes her in terms of her favorite activities.

In just four simple verbs, we know that Gloria is a creative, multi-talented soul with quite a few hobbies in her repertoire. Oh, and these verbs “light up” in different colors when you hover over them—a nice additional dash of personality!

After such an enticing headline, we’re inevitably curious to know more about Gloria—and sure enough, her portfolio delivers. Directly beneath that unmissable heading, Gloria tells us exactly what she does and what she’s passionate about in just two sentences.

Gloria has mastered the delicate art of brevity while still managing to convey the most important information—not an easy feat!

By now, Gloria has well and truly piqued the viewer’s interest. Luckily, her portfolio also features a comprehensive “About” page, complete with a video, a section detailing her values (with the help of emojis), a very thorough testimonial from a former employer, and links to her music and artwork.

What can we learn from Gloria Lo?

When it comes to your own UX design portfolio, make like Gloria and be sure to include a meaningful introduction. Keep it compact yet high-impact on the home page, and then provide more detail in a dedicated “About” section.

Besides crafting a gripping “about me” statement, try to inject a bit of personality into the visual design, too—just like Gloria’s colorful hover effect.

Key takeaway

The viewer should know exactly who you are and what you do within seconds of landing on your UX design portfolio. Craft a compelling headline that provides all the most important information at a glance.

View Gloria Lo’s full portfolio website

2. Moritz Oesterlau masters the art of storytelling through case studies

Who is moritz oesterlau.

Moritz Oesterlau is a multi-skilled product/UX designer based in Germany. He also dabbles in interface design and frontend development.

Moritz studied UX design with CareerFoundry and is now part of the Global Goals Curriculum 2030 team, helping to shape a democratic, just, and sustainable society through the power of education.

What makes Moritz’s UX design portfolio so great?

Moritz’s portfolio really gets to the heart of what UX design is all about: going through a process to solve a user problem. Moritz doesn’t just show the finished product; he shares, in detail, all the methods and processes that got him there.

Each project is presented as a case study, which immediately tells us we’re in for a lot more than just eye candy.

Click on any one of these case studies and you almost feel like you’re in the room with Moritz himself—a fly-on-the-wall as he works through his UX design process.

Take the Approach to Digitization in Education case study , for example. Moritz leaves no stone unturned, documenting the project from start to finish.

He takes us on a logical journey, putting the design challenge into context before going through competitor analysis , interviews and surveys, building empathy and creating user personas , defining the information architecture , wireframing , prototyping, and usability testing .

For each step, he explains what he did, why he did it, and what he learned as a result.

What can we learn from Moritz Oesterlau?

When showcasing your UX design work, follow Moritz’s example and place your process front and center. You’ll notice that Moritz doesn’t show the finished product until the very end of each case study, and that’s because he’s telling a logical story.

With each case study, start from the beginning and guide the viewer through the main steps that led you to the final solution. It’s okay to include screenshots of a beautiful end product, but make sure you’ve documented your process in detail first.

Showcase your process, not just the finished product. Write about the methods you used, what you learned along the way, the challenges you came up against, and how you solved certain problems. Each case study should tell a complete, logical story.

View Moritz Oesterlau’s full portfolio website

3. Elizabeth Lin reigns supreme with visual storytelling

Who is elizabeth lin.

Elizabeth Lin is a San Francisco-based product designer and self-proclaimed fashion, teaching, and classical saxophone enthusiast.

What makes Elizabeth’s UX design portfolio so great?

Elizabeth Lin’s portfolio provides another excellent example of storytelling. Just like Moritz, she presents her design work in the form of case studies, documenting her process from start to finish.

What really stands out in Elizabeth’s portfolio, though, is her use of visuals to support the narrative she’s weaving.

Each point in her case study is illustrated with some kind of visual element—be it a virtual wall of Post-it notes, a survey form that was sent to research participants, or early-stage prototypes.

Another effective storytelling technique that Elizabeth uses is to include little bitesized notes and reflections down the right-hand side.

Set in a different font and color to the main body text, these snippets catch your eye as you scroll.

They provide further, more personal insights into the project—such as “It was cool seeing how differently teachers would use this dashboard” or “We didn’t move forward with this exploration because we wanted to validate the base solution first.”

Supporting your case studies with visual artifacts really brings the project to life. Elizabeth’s portfolio illustrates perfectly how visual and textual storytelling should work together to demonstrate your UX design process.

What can we learn from Elizabeth Lin?

The aim of your UX portfolio is to both show and tell. Just like Elizabeth, support each case study with meaningful visuals—that is, real artifacts from your project, not just illustrations.

Every time you work on a new design project, document your process: take screenshots of user research surveys you send out, snap photos of your wall covered in sticky notes after a heavy brainstorming session, and keep hold of your wireframes as they progress from low to high fidelity.

When it comes to adding a new case study to your portfolio, these artifacts will help you tell a logical story.

Don’t just tell the story of each project; bring it to life with visual artifacts. For each step you go through in your case study, include a photo or screenshot of how it looked in action.

View Elizabeth Lin’s full portfolio website

4. Olivia Truong showcases her approach to problem-solving

Who is olivia truong.

Olivia Truong is a product designer based in Boston, Massachusetts. In her own words, Olivia likes to go out into the world and capture its beauty and weirdness.

What makes Olivia’s UX design portfolio so great?

Above all else, UX designers are problem-solvers. Your UX design portfolio should therefore demonstrate how you identify and tackle a variety of user problems. Olivia’s portfolio does a great job of this, as you’ll see in her Routr case study .

Olivia kicks off her case study by framing the problem in a personal, relatable way. She doesn’t just talk about the “user” problem—she frames it as “our” problem, inviting the reader to step into the user’s shoes, just as she has done.

Next, Olivia explains, in detail, how she set about trying to solve this problem—in a section aptly named “There Must Be Something Out There”. We learn how she scoured the internet and App Store for a solution, only to find that none of the existing solutions fit the bill.

In the section that follows, “Taking The Dive”, Olivia shares the next steps in her problem-solving journey: brainstorming the elements of a successful date.

After thoroughly framing the problem and describing her approach to solving it, Olivia moves onto “The Making Of Routr.” Notice how, even when talking about her solution, Olivia consistently refers back to the original user problem.

Olivia’s portfolio portrays her as a thoughtful problem-solver—granting her huge bonus points in the eyes of any recruiter or potential client. This focus on problem-solving also conveys another essential UX trait: empathy for the user.

When reading Olivia’s case study, you don’t get the feeling that she’s just going through the motions; she’s genuinely engaged in the problem and how she can solve it for the user. That’s the sign of a passionate UX designer!

What can we learn from Olivia Truong?

UX designers are problem-solvers, so make sure your portfolio reflects that. There are two key lessons we can learn from Olivia’s portfolio: first, start each case study by framing the problem in detail, and second, frame the problem in a way that conveys empathy.

Above all, think about the language you use. Don’t just state the problem; relate to it and put some emotion behind it! Olivia describes how planning dates was a “headache” because “coming up with ideas was not the easiest thing to do in our busy lives.”

This is much more personal and empathy-driven than if she’d said “Users struggle to come up with date ideas because they’re so busy.” Last but not least, refer back to the original problem throughout—even when you progress to the solution.

Your UX design portfolio should demonstrate your approach to problem-solving. Kick off each case study by framing the problem in detail, using emotive language to convey empathy. Refer back to the problem throughout.

View Olivia Truong’s full portfolio website

5. Priyanka Gupta is the queen of the unsolicited redesign

Who is priyanka gupta.

Priyanka Gupta is a product designer and tech enthusiast based in San Francisco. Aside from creating awesome user experiences, Priyanka is also pretty active on Medium .

What makes Priyanka’s UX design portfolio so great?

Early on in your UX career, you might struggle to fill your portfolio with real projects. As your career progresses, you might look for ways to make your portfolio stand out. So what can you do?

Cue the unsolicited redesign à la Priyanka Gupta.

When Priyanka runs into bad UX, she can’t help but do something about it. Where most of us might just abandon ship and find an alternative product, Priyanka goes above and beyond: she redesigns the entire experience!

So, in addition to real client projects, Priyanka’s UX portfolio also showcases some rather impressive unsolicited redesigns.

One can’t help but be impressed by Priyanka’s initiative and drive. She’s gone out of her way to redesign an entire digital experience, just because she’s passionate about good UX—how cool is that?!

What’s also interesting is how Priyanka chooses to showcase these redesigns. She could just stick to the standard case study format, but as we know, she’s the kind of designer who likes to go above and beyond.

Click on one of her unsolicited portfolio pieces and you’ll be taken to a full-on, published blog post. Nice!

Despite the fact that these unsolicited redesigns are pure “passion projects”, Priyanka lends them the credibility they deserve by documenting her process in detail.

In her redesign of the Sephora iOS app , she starts by framing the problem: “Despite using the app religiously, I had trouble navigating through it. After observing that other people also experienced issues with the app, I pursued this redesign as an opportunity to improve the experience in any way I could.”

What follows is a detailed breakdown of every step she took to redesign the app, from brand analysis, user research, and affinity mapping , right through to persona creation, prototyping, and implementation—not forgetting those all-important visual artifacts that are absolutely crucial to UX storytelling!

What can we learn from Priyanka Gupta?

Priyanka is an experienced UX designer who presumably has plenty of real projects for her portfolio. This doesn’t stop her from conducting unsolicited redesigns when she comes across intolerably bad UX—as she puts it, it’s like an itch she just needs to scratch!

If you’re a new UX designer trying to build up your portfolio, take a leaf out of Priyanka’s book and complete some unsolicited redesigns of your own. This is a great way to demonstrate initiative and show that you’re a proactive designer who is willing to go the extra mile.

Just as Priyanka does, be transparent about the fact that these are unsolicited projects—a simple disclaimer is all you need.

Another valuable takeaway from Priyanka’s portfolio is the power of blogging. Priyanka doesn’t just limit herself to her portfolio website; she also shares her case studies and tips via Medium (where she’s accrued over a thousand followers!).

There are many different ways to share your process, so don’t be afraid to try a multichannel approach.

Unsolicited redesigns are an excellent way to build up your UX portfolio and demonstrate your initiative as a designer. As always, frame the problem, document your process, and tell a good story—and don’t forget to include a disclaimer.

View Priyanka Gupta’s full portfolio website

6. Lola Jiang delivers measurable outcomes and metrics

Who is lola jiang.

Lola Jiang is a California-based UX designer currently working at Google. Lola’s impressive resume includes having worked at YouTube as an interaction designer.

What makes Lola’s UX design portfolio so great?

One of the biggest challenges you’ll face as a UX designer is measuring and demonstrating the impact of your work. You know you’ve improved the user experience, but how do you substantiate that?

Look no further than Lola Jiang’s portfolio. Lola does an extremely important (yet scarce) thing: she puts the measurable impact of her UX design in the context of business needs.

Take her AI Training Platform case study, for example. Following a brief introduction to the project (literally one sentence), Lola offers the project’s outcomes: “The new design reduced task times by 68% and improved users’ subjective satisfaction by 139%.”

It’s immediate and impactful. Lola then takes us through the flow of the project, outlining the scale and scope of the work. She details the challenges, different iterations, and design, and clearly demonstrates the motivations behind decisions.

Lola rounds off her case study with a post-relaunch analysis, using concrete data to validate the final redesign: “With the original design, the set of tasks took 19 minutes. With the new design, the set of tasks took 6 minutes. Nearly 68%. Users’ subjective satisfaction with the new design (4.3/5) was 139% higher than the original design (1.8/5).”

What can we learn from Lola Jiang?

Lola does a great job of showing how she works in a business setting. This is crucial if you want to practice UX for a living, but it’s a trick that many designers tend to miss. While it’s true that you’re there to advocate for the user, it’s also important to recognize that companies have their own goals to meet—and you need to show how UX contributes to that.

If, like Lola, you can demonstrate how your work brings value, you’ll set yourself up for some serious bonus points. If you have data related to the project, this will be easy—but what if there aren’t any concrete metrics to showcase?

Even without data, you can frame your work in a business context. Set a business or product goal at the start of the case study. What do you hope your work will achieve? This is separate from the user goal, but the two should go hand in hand.

For example, creating a more pleasant app experience for the user should help to boost customer retention.

Likewise, establish a few success metrics before you begin. How will you measure the impact of your work? What tell-tale signs will you look out for after you’ve launched or relaunched the product? The best UX designers are those who can advocate for the user while meeting the needs of the business, so try to convey this throughout your portfolio.

Use your portfolio to demonstrate how you add value to the business. Set business goals and success metrics for each case study, and, where possible, include data and tangible outcomes.

View Lola Jiang’s full portfolio website.

7. Daniel Autry features “just the right amount” of portfolio projects

Who is daniel autry.

Daniel Autry is a designer, developer, and behavioural researcher based in Charlottesville, Virginia. He is fascinated by the social product space and is currently researching the intersection between technology and mental illness.

What makes Daniel’s UX design portfolio so great?

Daniel Autry’s portfolio features some remarkable work in the mental health space, but that’s not the only reason he’s made it onto this list. Daniel’s portfolio also helps to answer that all-too-common conundrum: What’s the “right” amount of projects to showcase in your UX design portfolio?

Before we go any further, let’s be clear on one thing: There’s no “magic number” when it comes to portfolio projects. Some people will tell you five, others will say three—you might even hear that one is enough!

Daniel has opted to showcase four projects in his UX portfolio, and while we’re not saying that he’s found THE magic number, it is a magic number of sorts.

In other words, Daniel has found the number that works for him: He features just enough projects to showcase his range as a designer while still keeping it limited enough so as not to overwhelm the user—smart UX design in action!

In the space of just four featured case studies, we see that Daniel is a versatile designer who has worked on a variety of projects across a range of sectors—from mental health to financial trading to e-learning. So, it’s not just about how many projects you showcase; it’s just as important to pick a good variety.

Besides his four featured projects, Daniel’s portfolio also includes a section dedicated to “Other Works”. Here, he links to articles he’s written on Medium, additional projects he’s worked on, as well as upcoming endeavors.

This is a great way to divide your portfolio, especially if you’re struggling to decide which of your best work should feature!

What can we learn from Daniel Autry?

Daniel’s portfolio teaches us an important lesson about the “right” number of portfolio projects: There isn’t one! Every UX designer is unique, and your portfolio should reflect that.

Don’t get too hung up on whether you should include three projects or five; focus instead on selecting a handful of projects that best showcase who you are as a designer.

If you want to brand yourself as a versatile, adaptable designer, feature as diverse a variety of projects as possible.

If you see yourself as a specialist in a certain industry, highlight the projects that demonstrate this. At the same time, don’t overwhelm the viewer: a hiring manager looking through your portfolio probably won’t browse through ten UX case studies, so choose wisely!

There is no hard-and-fast rule when it comes to how many projects you should feature in your portfolio. Choose a good enough variety to showcase your skillset, while keeping it minimal enough so as not to overwhelm the user. If you’ve got lots more work you want to showcase, add a separate section.

View Daniel Autry’s full portfolio website

8. Vera Chen highlights the importance of context

Who is vera chen.

Vera Chen is a product designer and former Facebook intern. She has a Master’s degree in Human-Centered Design and Engineering, and has also dabbled in singing and acting.

What makes Vera’s UX design portfolio so great?

Not only is Vera’s portfolio a beautiful thing to behold (just look at those illustrations!); it also highlights the importance of context when presenting your UX work.

Vera doesn’t just outline the problem statement for each case study—she steeps it in a solid back story, describing the events that led her there. She also clearly explains her role on each project, who she worked with, and what design and prototyping tools and methods they used.

Just by including these few extra details, Vera paints a clear picture of what the project entailed and how she contributed. Another excellent example of UX storytelling!

Let’s take Vera’s Wedding Library case study , for example. See how she dedicates two whole sections to setting the scene? First, there’s the project background which lays out the scope of the project. Then there’s the context section, a detailed story about newlyweds Murphy and Diana and the frustrations they faced when planning two weddings.

Vera doesn’t just tell us what the problem is. She shows us exactly how it came to light, and in what capacity she was employed to help solve it. By the time we scroll down to Vera’s process, it’s easy to see where each step fits into the overall project.

It’s a bit like reading a novel: you need a little bit of background before you can start relating to the characters and the plot.

What can we learn from Vera Chen?

There are two very simple yet effective takeaways to be had from Vera’s portfolio. First and foremost, provide plenty of background context—this works wonders when telling the story of each case study.

Vera doesn’t start with the problem statement; she sets the scene, describing the people, events, and circumstances that surround and lead up to this particular design challenge. Aim to precede your problem statement with a small paragraph dedicated to “setting the scene”.

Secondly, state your role on each project. What were you commissioned to do? Where did you fit into the overall team? At the same time, listing your teammates is a nice touch; UX design is a highly collaborative field, so it’s important to demonstrate individual value while acknowledging that the end result was a team effort!

For each case study in your UX portfolio, provide as much context as you can. Set the scene with a brief backstory before launching into your problem statement. This includes stating your role on the project and, if necessary, who you worked with.

View Vera Chen’s full portfolio website

9. Zara Drei bedazzles with awesome UX and UI

Who is zara drei.

Zara Drei is a London-based UX designer. When she’s not solving problems with beautiful, user-centric web products, you can find her playing around with electronics, making video loops, building ceramic and metal sculptures, or producing electronic music.

What makes Zara’s UX design portfolio so great?

We’ve talked a lot about the importance of showcasing your UX design process. Now it’s time to contemplate the power of beautiful UI! This brings us to Zara Drei’s portfolio—the epitome of digital elegance.

Zara specializes in creating digital products and experiences for luxury, fashion, and beauty brands, and this is reflected in every detail of her portfolio.

In fact, scrolling through Zara’s portfolio is like wandering through the beauty department of a high-end store, or flipping through the pages of a glossy magazine—and that’s no accident.

She has given as much thought to her color palette , typography , and imagery as she has to writing up her case studies and sharing her process. The result? A flawless portfolio that truly makes its mark.

What can we learn from Zara Drei?

Your UX design portfolio is not just a website—it’s part of your personal brand. Like your case studies, the overall aesthetic of your portfolio should tell a story about who you are as a designer. Consider how Zara uses color and imagery to evoke a sense of luxury throughout her portfolio; how can you create a similar effect?

Spend some time figuring out your personal brand. Are you fun and quirky? Artsy and edgy? Corporate and serious? Perhaps you’re all about eco-friendly design.

Once you’ve got a theme in mind, you can start to think about the kinds of colors and imagery that will help to convey this. Just because you’re a UX designer doesn’t mean you can neglect the visual design of your portfolio.

Your portfolio should embody your personal brand, so treat it like any other UX project and give it the high-shine finish it deserves!

Your portfolio website should reflect your personal brand, and visual design plays a crucial role. The best portfolios offer the full package—detailed case studies wrapped in stunning UI design and flawless UX—so aim to tick all the boxes!

View Zara Drei’s full portfolio website

10. Minimalism from Victoria Kazakova

Who is victoria kazakova.

Victoria Kazakova is a Polish UX designer, web developer, and photographer.

What makes Victoria’s UX design portfolio so great?

In the enormous and sometimes confusing online world we trawl through daily, Victoria Kazakova’s UX portfolio wins the prize for clarity and ease of understanding.

Throughout Victoria’s portfolio, she sticks to a minimalist design palette and clear signage, a simplicity that makes for a delightfully smooth read.

Better still, words that spring up on command stroll through the portfolio, leading the reader from section to section.

Charts and graphics displaying her skills and experience are so simple they appear iconic. There’s no chance the reader could feel lost or confused.

What can we learn from Victoria Kazakova?

When it comes to graphic design, sometimes simplicity is best. The last thing you want to happen when someone reads over your portfolio is for them to feel overwhelmed with data.

Victoria’s portfolio is a great example of how responsive screens can ease the user’s journey through pages of information.

Don’t be tempted to overload. Stick to two classy fonts and an inoffensive colorway. These simple building blocks can lead the user’s eye as they navigate your work.

View Victoria Kazakova’s full UX portfolio

11. Yu-Hsuan offers zero-gravity UX

Who is yu-hsuan.

Yu-Hsuan is a UX designer, currently working for Google as an interaction designer.

What makes Yu-Hsuan’s UX design portfolio so great?

Yu-Hsuan’s impressive role at Google means that many of her current projects are “locked” due to non-disclosure agreements. This is a common problem in the UX design community and a hurdle many designers face when putting together their portfolios.

Yu-Hsuan’s deft solution is to focus on the illustrative side of her UX portfolio, which showcases her passion and side projects as a graphic designer and game designer.

She also uses her illustrations to depict the otherwise locked aspects of the projects she’s describing. This gives a lovely cohesion with the rest of the content in her portfolio and reduces the jarring effect locked projects can sometimes have.

The floating designer illustration that seems to hover over the portfolio is very cool and points at a sense of fun and creativity necessary to succeed in illustration and gaming.

What can we learn from Yu-Hsuan?

Through her illustrations, Yu-Hsuan has subtly displayed her UX skills in her portfolio itself.

This visual approach means the separate parts of the portfolio hang together perfectly, even when some of the projects are locked off.

Another tip from Yu-Hsuan is to be approachable in your portfolio. Dropping in the line “Please contact me if you want to go through the case study” gives a real sense of openness, collaboration, and sharing.

If you can’t show direct evidence of a project, don’t hesitate to get creative. A strong visual style not only shows off your design chops but helps a large portfolio hang together nicely. Also, be approachable!

View Yu-Hsuan’s full UX portfolio

12. A holistic introduction to Cristina Gafitescu

Who is cristina gafitescu.

Romania-based Cristina Gafitescu is a junior UX designer with a playful approach to visual design.

What makes Cristina Gafitescu’s UX design portfolio so great?

Cristina’s UX portfolio makes a great first impression as it tells her story in an interesting-to-follow, visually engaging way.

Her playful page layouts and graphics show Cristina’s panache as an illustrator and designer. They also provide a great backdrop as she offers a holistic introduction to herself.

Through a post-it note, almost diaristic approach, the reader really gets a feel for what kind of person Cristina is, her education and experience, and what attracted her to UX in the first place.

That’s not to say this portfolio is totally informal. Cristina also does a great job of showing her processes, identifying problems (with a focus on UX research), solutions, and testing.

When the temptation may be to opt for oblique, abstract graphics that display your design chops in the coolest terms, save a thought for a more intimate approach.

Cristina’s portfolio is emotionally honest, charming, and informative. The effect on recruiters—especially those suffering from portfolio fatigue—is likely persuasive.

View Cristina Gafitescu’s full UX portfolio

13. The spatial awareness of Rucha Moghe

Who is rucha moghe.

Rucha Moghe is a UX designer with a background in architecture based in India.

What makes Rucha Moghe’s UX design portfolio so great?

From start to finish, Rucha’s UX portfolio ticks all the right boxes. It’s visually strong and easy to digest. Her user journey map is smart and in context, and the user flows, wireframes, and usability study are all useful.

Tehni: A Plant App is an especially great case study and easy to follow. On the whole, Rucha’s portfolio is incredibly strong on user personas.

As Rucha suggests, her background as an architect provides her portfolio with a great sense of user-centered design principles, spatial awareness, and problem-solving skills transferable to digital spaces.

No space feels wasted, nothing is jumbled, and the reader never feels lost or confused. This is architectural elegance in portfolio form.

Reinventing the wheel in your portfolio isn’t necessarily a good idea. Rucha’s portfolio nails the basics: it’s logical with an easy-to-follow narrative that shows how user problems were solved. It’s bold and eye-catching and features great user personas.

View Rucha Moghe’s full UX portfolio

14. Nguyen Duc Thang’s deep case studies

Who is nguyen duc thang.

Nguyen Duc Thang is a UX designer based in Hanoi, Vietnam. Although just starting in his career, Nguyen Duc Thang knows how to put together a really strong portfolio.

What makes Nguyen Duc Thang’s UX design portfolio so great?

Much like Rucha Moghe, Nguyen Duc Thang’s UX portfolio gets the basics right despite the difference in experience.

Nguyen Duc Thang’s branding is particularly strong, with eye-catching graphics consistently holding the content together throughout the document.

After introducing himself, Nguyen Duc Thang covers his skills and qualifications before launching into extensive case studies. No stone is left unturned in these exhaustive examples, which detail wireframing, prototyping, testing, user personas, visual design, and information architecture. Bravo!

Don’t scrimp on your case studies. Tell the world how you nailed that project, from top to tail.

View Nguyen Duc Thang’s full UX portfolio

15. Precocious design from Gilbert Christian

Who is gilbert christian.

Gilbert Christian is an Indonesian UX design student in the early stages of his career. As Gilbert mentions in his portfolio, he’s open to all manner of part-time, voluntary work, or UX internship programs.

What makes Gilbert Christian’s UX design portfolio so great?

Despite his relative inexperience, Gilbert’s UX portfolio is extremely easy on the eye, with strong data visualization and imagery leading you from one page to the next.

Gilbert’s case studies show a maturity beyond his experience, with thorough documentation giving us insight into his work processes.

Gilbert’s portfolio is stunning and applies the same key UX design principles present in his work.

If in doubt, build a logical narrative showing how a problem was understood, defined, and solved.

View Gilbert Christian’s full UX portfolio

16. Valentina Gigli’s bold branding

Who is valentina gigli.

Valentina Gigli is a junior UX designer based in Argentina.

What makes Valentina Gigli’s UX design portfolio so great?

Aside from the bold color scheme and font choice, Valentina keeps things simple with her portfolio.

After introducing herself, Valentina discusses her “aptitude palette”, before moving on to her design examples.

Whether you’re a fan of purplish magenta or not, the bold titles and lurid colors certainly make for clear signposting and remain in the mind’s eye for some time after looking away, a key sign of successful branding.

When it comes to color schemes and fonts, it’s tempting to play it safe. Taking some risks may mean your portfolio pops out from the crowd.

View Valentina Gigli’s full UX portfolio

17. Aleyna Aykanat raises a smile

Who is aleyna aykanat.

Akeyna Aykanat is a Turkish UX designer with skills in public speaking, 3D product modeling, and graphic design.

What makes Aleyna Aykanat’s UX design portfolio so great?

Aleyna’s work is in monochrome black and white, with grainy charcoal textures offering depth to each slide.

The result feels mature and assured—and Aleyna has the content to match it, too.

After what feels like a serious offering, Aleyna offers something of a UX visual joke at the end of her portfolio, including a fake loading page, before bidding us farewell.

Overall, it leaves one with the impression of Aleyna as a fun-loving lateral thinker—just the kind of person we’d like on our team.

Many UX design portfolios are made using guidelines shared amongst tens of thousands of junior designers at bootcamps and other learning establishments.

These cookie-cutter portfolios can feel a little soulless and may result in recruiters developing a kind of portfolio fatigue.

As Aleyna shows so elegantly, including a curveball element—in this case, the joke towards the end of her portfolio—shows the portfolio has been assembled with care and craft, not painted by numbers.

View Aleyna Aykanat’s full UX portfolio

18. Sharon Kravanja’s scrapbook stylings

Who is sharon kravanja.

Sharon Kravanja is a Parisian UX designer at the beginning of her career.

What makes Sharon Kravanja’s UX design portfolio so great?

From the outset, Sharon makes no bones about her very junior status as a UX designer. This is reflected in her opening statement and the primitive doodles that annotate and decorate each portfolio page.

Despite this seemingly youthful approach, Sharon’s visual scrapbook style demonstrates impressive self-branding. Scribbles and sweeps bring cohesion to all the moving parts of the portfolio while playfully communicating Sharon’s self-awareness as an inexperienced but sincere and brave designer.

Be yourself. A recruiter will sooner remember Sharon’s somewhat youthfully exuberant portfolio over safer designs.

View Sharon Kravanja ’ s full UX portfolio

19. Sophisticated graphics from Anna Hlushko

Who is anna hlushko.

Anna Hlushko is a Ukrainian UX designer with a self-professed focus on minimalism.

What makes Anna Hlushko’s UX design portfolio so great?

Anna Hlushko’s portfolio speaks of a detail-oriented UX designer with serious design chops.

Modernist typography and dark, grainy hues glue the elements of this portfolio in place. Anna’s graphic design skills are at the higher end of the spectrum, and these pages wouldn’t look out of place in a MoMA brochure.

Beyond the slick exterior, Anna also touches on her approach to tackling stages of work, including research, and details some case studies.

Play to your strengths. If visual design is your thing, make sure your portfolio pops. This may be the one chance you have to show off your chops.

View Anna Hlushko’s full UX portfolio

20. Thorough research by Hoàng Kỳ Phong

Who is hoàng kỳ phong.

Hoàng Kỳ Phong is a Hanoi-based UX designer passionate about art and design.

What makes Hoàng Kỳ Phong’s UX design portfolio so great?

With black and white images projected onto a backdrop of cartridge paper, Hoàng Kỳ Phong’s portfolio has a classic feel.

Structurally, it is a masterclass in logical layout and digestible design. Extra marks are awarded for detailed market research and survey information.

Consider the user at every step by demonstrating the process and results.

View Hoàng Kỳ Phong’s UX portfolio

Why do you need a UX design portfolio?

When creating an impressive UX portfolio, it’s important to understand exactly what your portfolio should achieve. What information should your portfolio present? What do you want people to learn about you and your work when they land on your portfolio?

Your UX design portfolio is not just a virtual gallery of all your most beautiful work. It’s a carefully crafted story that offers a behind-the-scenes look at your methods and processes.

How do you tackle different UX design challenges? What’s your approach to solving problems? Are you user-centric?

It should introduce you as a designer and give the viewer an understanding of your work. And, of course, all of these insights should come gift-wrapped in a visually engaging, user-friendly package.

How to build an amazing UX portfolio

Since a portfolio is all about showcasing your work as a designer, it’s obvious that you need to get some experience so that you have work to spotlight in the first place.

But what if you don’t have any industry experience (yet)? Not to worry.

It’s entirely possibly to build a strong portfolio, break into the industry, and succeed without previous UX design experience . One great place to start is by taking a free UX design short course to make sure you’re cut out for this area of the design field.

Next, you can then to enroll in a UX design certification program —preferably one that provides personalized UX mentorship and portfolio reviews.

To see a live portfolio review with a seasoned UX designer, check out this video:

Beyond this, you want to make sure that your portfolio meets these criteria:

Includes a memorable introduction
Consists of just the right number of high-quality UX case studies
Demonstrates reflexivity —shows your ability to reflect and learn
User-friendly format (practice what you preach)
Excellent UI design —shows you know what a good, polished final product looks like

To learn more about these five criteria (and how to meet them), read more in this guide: Five Golden Rules to Build a Job-Winning UX Design Portfolio .

Where else can you look for UX design portfolio inspiration?

That just about concludes our selection of awesome UX design portfolios from around the web. We hope this list has given you a feel for some of the most important UX design portfolio best practices and left you feeling suitably inspired.

For more portfolio inspiration, check out websites like Bestfolios , Behance , and Dribbble . For further tips and advice on building your own UX design portfolio, check out these articles:

9 Awesome Portfolios From UX Design Bootcamp Graduates
How I Designed And Built My UX Design Portfolio From Scratch
9 Free Websites for Building You UX/UI Portfolio

And finally, if you’re a UX designer looking to specialize, we’ve also written guides to build portfolios for UX writing and UX research . If you spot any further examples of great portfolios while navigating the web, do let us know so we can add them to the list.

Want to keep exploring UX design? Here are a few other articles you might like:

How to become a UX designer in under one year
Do you need a degree to become a UX designer?
7 best practices to help keep your UX skillset in shape
How Nikolaos became a UX designer

And if you’re on the hunt for even more UX design inspiration, here are 15 quotes from design masters .

Frequently asked portfolio (FAQ) about UX portfolios

What should be in a UX portfolio?

A UX portfolio should showcase your expertise, understanding, and passion for UX. A portfolio can include elements like case studies, design, personal projects, examples of your process, and should be presented in a visually pleasing way.

How do I start a UX portfolio for beginners?

A beginner’s UX portfolio is a vital tool for entering the industry. Highlight your passion and motivation for the UX design, include your personal approaches, and if you have minimal case studies to present, include personal projects.

How do I build my UX portfolio?

With the amount of free templates available online, building your UX portfolio has never been easier. However, it’s important to not limit yourself to a standardized approach and showcase your own unique talent.

First and foremost, choose your projects and case studies carefully. Then present them in a logical narrative that tells a story about your design process. In your descriptions, highlight your motivations and thought processes.

Across your portfolio, focus on showcasing your design skills and problem-solving abilities, and keep your portfolio up-to-date with your latest work. Be sure to customize your portfolio for the audience.

The Complete Guide to UX Case Studies

Updated: July 18, 2024

Published: August 21, 2023

Writing a UX case study can be overwhelming with the proper guidance. Designing for the user experience and writing about it in a case study is much more than writing content for a webpage. You may ask, “If my design speaks for itself, should I include a UX case study in my portfolio?”

person reviewing a ux case study on a laptop

Yes, you should include UX case studies in your portfolio. And here’s why.

You need to make your portfolio stand out among the crowd. A UX case study is a great way to do that. Let’s take a minute to define what a UX case study is and look at some examples.

Table of Contents

What is a UX case study?

The benefits of ux case studies, examples of ux case studies, tips for creating a ux case study.

UX portfolios are essential to showcasing UX designer skills and abilities. Every UX designer knows better designs bring better results. Sometimes, it’s easy to let the design speak for itself — after all, it is meant to engage the audience.

But, in doing that, you, as the designer, leave many things unsaid. For example, the initial problem, the need for the design in the first place, and your process for arriving at the design you created.

This is why you need to include UX case studies in your portfolio.

UX case studies tell a curated story or journey of your design. It explains the “who, what, when, where, and how” of your design. The text should be short and sweet but also walk the reader through the thinking behind the design and the outcome of it.

[Video: Creating a UX Case Study: Right and Wrong Way to Approach It]

There are many benefits to including UX case studies in your portfolio. Think of your UX portfolio as a well-decorated cake. The designs are the cake, and UX case studies are the icing on the cake— they will catch your audience's eye and seal the deal.

Take a look at the benefits of adding UX case studies to your portfolio.

UX Case Study Benefits Showcase skills and abilities. Explain your thinking. Highlight (solved) user issues. Define your personality.

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The Optimal Path Podcast

Jun 17, 2021

11 Amazing UX design examples to learn from

Good UX design can make or break the relationship you have with customer. Here are 11 brilliant UX design examples to learn from.

Ray Slater Berry

Adriano Trenahi

Product Design Manager at Eventbrite

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Good UX design can make or break your business’s product and customer relationships. Because of this, products are more people-focused than they’ve ever been. Today, best practices include answering JTBD (jobs-to-be-done) or customer needs, accommodating diverse people, offering easy-to-use interfaces, and delighting users at every step of the journey.

In this article, we’ll take our hat off for some of the most delightful user experience examples we’ve seen in recent years, whether it’s new tech, innovative visuals, or smart—JTBD-focused—experiences. Here are the products that leave users coming back for more, and can inspire best practices to apply in your own UX design strategy.

Grab a cup of something hot, sit back, and enjoy some of the top UX examples at the moment.

Top B2B & B2C UX design examples

UX matters. A PwC survey of 15,000 consumers found that one in three consumers will leave a brand they love after one bad experience. That same survey study found that almost 80% of American consumers say convenience and speed are among the most important factors to a good customer experience.

There’s no denying the wonders good UX design can do for your brand, so let’s take a look at what it looks like in this article.

Airbnb's booking experience

Source: Airbnb

A UX design example most are familiar with, Airbnb is leading the charge when it comes to creating a booking experience that gets the job done for websites. Airbnb has clearly done their research. The homepage design addresses typical pain points travelers have when trying to find accommodation.

The homepage also inspires travelers who are unsure where to go by offering popular destinations nearby. It gives a mix of what people love: entire homes, pet-friendly homes, or unique stays. The action of booking is simple and at the top of the fold. Quick, clear, and user-friendly.

Lesson learned? Research users’ needs and problems in your design process and use the data to determine what matters most to them. Once you know, offer it up on a plate.

Netflix’s autoplay features

Source: Netflix

The autoplay features from Netflix are quite possibly some of the most intrusive and heavily debated UX features to grace the planet.

There are two autoplay features that people have a love/hate relationship with.

The Netflix ‘play next episode’ feature has made our minds up for us on more than one occasion. It’s a fantastic example of doing a job the user wants to do without even needing to ask.
Netflix also introduced an autoplay trailer feature as you scroll through their media library—giving users quick insights into the movies and series they hover over. This particular autoplay feature was met with a great deal of controversy and debate.

The second feature forces engagement at the cost of the annoyance of the users and is generally referred to as a Dark UX pattern.

After a general uproar, the time came for Netflix to enable users to switch off this autoplay feature.

You win some; you lose some. Lesson learned ? Test new features with your users before you mass-release. Stay customer-centric, not product-centric, and integrate data-driven user experiences.

Miro’s user onboarding

Source: Miro

Miro does a fantastic job of nudging their user base towards an Aha! moment by focusing on a user’s job to be done.

Miro enables users to build the board they need and learn as they go with modal popups as they navigate their way through building a board. The popups are unobtrusive and tailored to the user’s in-app actions.

Lesson learned ? Helping a user get value from your app and reach their Aha! Moment faster is a key principle of a great user experience. Find small ways to support your users by providing them the information they need upfront to complete their tasks. You can do this in-app, or with email and visit a user’s inbox with product tips, and onboarding bumpers.

Headspace’s inspiring UX retention strategy

With a 4.8 star rating on the app store and over 13k reviews, Headspace is a leader in the online meditation market. Dealing with users looking to overcome stress and anxiety, sleep better, and live a mentally healthier life, it’s critical that the app experience is as smooth as any meditation they practice.

We particularly love the Headspace app’s focus on gamification to build user retention. Much like Duolingo, Headspace manages to bring a competitive edge to the educational world. It offers goals and keeps users active daily on the app with an ongoing streak—pushing people to meditate every day and keep a regular practice.

Lesson learned ? Good UX can help toward critical product success metrics. 90% of users have stopped using an app due to poor performance. A great experience can not only deter someone from leaving, but it can encourage them to use your app even more.

Todoist’s recurring tasks feature

Source: Todoist

Todoist have a wealth of features to help people manage their personal or team tasks. The app is easy to navigate, drag and drop-friendly and gives you that ingrained sense of gratification when you cross a task off a to-do list.

However, the UX design example we particularly want to call out is Todoist’s recurring due dates. It’s a simple feature that showcases Todoist has really done their user research and identified one of their users’ key tasks.

Lesson learned ? Identify your users’ needs by researching their recurring tasks. If there’s a way to simplify or automate a key task, design accordingly.

Mailchimp’s password guidance

Source: Mailchimp

Mailchimp is often championed when it comes to its brand. They sit at the top of the food chain and for good reason. However, it’s not their branding alone that’s doing them favors; it’s the way they deliver it—through innovative UX design and copy.

Their password guidance in their welcome form is a fantastic example of this. No one likes to be told they need their go-to password to be stronger and fulfil criteria it’s never had to before. However, Mailchimp guides users in a friendly way to generate a stronger password. Plus, at the end of it, you get this gratifying checkbox popup. You’re all set!

Lesson learned ? Good UX design can make routine tasks that people typically don’t enjoy more pleasant. Sign-up forms or profile creation can become a great experience with the right UX guidance and design principles.

Revolut’s customizable app

Source: Revolut

Who said we couldn’t enjoy banking? Revolut is leading the charge with its user-friendly banking app that allows users to customize their own experience as they like. For this, they get pride of place in this UX design examples list. Customers can switch out backgrounds, icons, and chop and change the home screen as they see fit.

Lesson learned ? Empower users to make a product theirs by allowing them to tweak the design to fit their preferences.

Duolingo’s gamified experience

Source: Duolingo

We briefly mentioned Duolingo earlier and likened its gamification to that of Headspace, however, Duolingo takes gamification to a whole new level in their UX design.

The platform is fun and friendly while challenging users to keep learning. They manage to make the experience of learning a new language more interesting by combining animations, a light-hearted tone of voice, and gamified UX such as levels, streaks, and more.

Lesson learned ? Gamification still works wonders and it’s expected to be a $30.7 billion market by 2025. Think about ways you can gamify your brand experience. Badges, levels, unlocking new content—all of these features will encourage users to stick around.

Take it a step further and gamify brand communications via email, chat responses, or other communication channels.

Medium’s “clap” feature

Source: Medium

This one’s an oldie but a goldie. Medium’s clap your appreciation feature was fantastically innovative when it first aired, and it still is. It’s a simple yet unique way of showing appreciation as opposed to hitting a like button. We’ve seen it tweaked and adapted over the years—most recently by TikTok.

Lesson learned ? If it’s not broken, don’t fix it. Good UX design doesn’t need to be about reinventing the wheel. If you like a UX design idea and think it will work well with your product or website and audience—then make it your own and try it out.

If it’s simple, joyful, and serves its purpose, you’re on to a winner.

Spotify’s Year Wrapped

Source: Spotify

You’re most likely familiar with Spotify’s end-of-year wrapped stories that flood your social feeds. Spotify makes the list as a top UX design example for the power of data and what it can do for your content.

They share this piece of content in a story format, one that most are familiar with thanks to Instagram and give users one-click options to share their story with friends.

Lesson learned ? Leverage user data stories in your designs and deliver users content that’s entirely unique to them. Spotify gets pride of place on this list of UX design examples for their innovative use of data, sticking to formats people know, and creating an experience that has the potential and ease to go viral.

Glovo’s navigation

Last but not least on our UX design list is Glovo. The app has a tricky job. There’s a high chance people are coming to it hungry, which means they want their need to be met in the quickest way possible.

Glovo not only set up great navigation to find a food source but the UX of their app makes each button clear, and perfectly pairs visuals with copy.

As you click through to find your restaurant, you’re given fewer options and eventually, a list of restaurants broken down by user needs: something fast, something cheap, something rated well.

The entire experience is rapid, done in a few clicks, and fills bellies as quickly as possible. Keeping everyone happy.

Lesson learned ? Remember what your users are here for, and get them to it as quickly as possible.

UX Design FAQs

To help us answer these UX design FAQs, we spoke to Adriano Trenahi , Product Design Manager at Eventbrite (previously eDreams & Mango).

What is considered good UX design? What is considered bad UX?

“There are standard ways of evaluating UX. The most famous is Jakob Nielsen's 10 general principles for interaction design , also known as usability heuristics—although this does not necessarily apply only to usability.

Personally, I say good UX is when a user can achieve a certain objective in the easiest, fastest, and most pleasurable way possible; considering the situation, environment, and UX tools available .

For example, imagine a person that wants to share a photo on their phone with friends. There are plenty of ways in which you could do that, good UX designers would aim to reduce effort and avoid unnecessary taps by predicting and prompting suggestions on the phone interface. It would also consider more aspects such as voice commands or proximity sensors.

Good UX is unnoticeable most of the time, although a feeling of relief and easiness when completing a task or using a service are positive indicators.

Adriano Trenahi , Product Design Manager at Eventbrite

That feeling of relief and easiness when completing a task or using a service are also indicators of good UX.

Bad UX, on the other hand, is very noticeable as it generates frustration, annoyance, and anxiety, whether in a user’s app or inbox. It can make a user feel stupid when that’s not the case.

An excellent example of that? Norman Doors. A Norman door is a door whose design tells the person to do the opposite of what they're supposed to do. Watch this video from VOX , and to better understand how bad UX is embedded in our world.”— Adriano Trenahi, Product Design Manager at Eventbrite

Is it possible to have good UX with bad UI?

“In my opinion, no. They go hand in hand. UX is only good when its aesthetics follows. Imagine creating a great product or service but displaying them with hard-to-read typography, a small or super big button, a color palette that is perceived as untrustful, or images that are disrespectful to a particular culture. Those are essential aspects that you need to consider, and your product or service won't thrive if you don’t nail them all.” — Adriano Trenahi, Product Design Manager at Eventbrite

What does a UX designer do?

A UX designer (user experience designer) focuses on building a positive experience for someone and a business’s product. UX designers are typically responsible for user research, creating design solutions, and user testing. UX designers are the in-house voice of the customer.

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7 Best UX Case Study Generators (and how to use them)

If you're looking for UX case study ideas, topics or challenges, these UX case study generators can help you create portfolio pieces and improve your UX/UI skills. Here are some of the best ones and the pros and cons of using them.

What is a case study generator?

A UX Case Study Generator is a tool that serves up hypothetical UX design project ideas, problems, challenges or exercises that you can complete on your own to practice your UX skills or use to create UX Case studies and projects for UX/UI portfolio.

UX Case Study Generators

1. UX Challenge

UX challenge provides prompts and exercises that allows you to practice your problem-solving skills and create one-off projects for your portfolio. The Challenges presented here have been created by UX Designer Yachin and are based on real-world problems.

You can browse through a few different industries or categories on the homepage and then view the details of the project brief.

UX challenge homepage white bg with UX prompt cards

With more than 15 millions prompts available, there are lots of UX/Product Design prompts to choose from. To start, click on 'Product/UX' and then Click ‘New Challenge’. If you like certain elements of the brief you can lock those in place and then click New Challenge again to regenerate the unlocked parts until you find something you like.

Sharpen design homepage, pink with UX prompt sentences

3. Designercize

This fun arcade game-like interface lets you choose the level of difficulty and gives you a timer so that you can test your speed. While this tool doesn’t allow you to select a specific category, you can regenerate exercises until you find one that appeals to you.

Arcade-style interface with UX prompts and timer

4. UX Tools Challenges

If you need practice creating specific UX deliverables or applying certain user research methods this is a great option. You can browse through a number of UX prompt cards and click on a UX challenge to view a hypothetical scenario, instructions and tutorials on how to approach the challenges.

5. Uplabs Challenges

Uplabs hosts open design challenges that you can enter for prizes. They have deadlines in place and submissions are reviewed via voting. Check out their active listings to see on-going challenges and see the submission details and requirements. You can also view past challenges and try using them as practice on your for use as UX case study ideas.

Uplabs challenges homepage with active UX challenges

6. 100Daysofproductdesign

100 Days of Product is a series of design challenges that help you learn to tackle specific problems that arise in UX and product design roles (such as running a design sprint) and prompts you to create deliverables around them. There is also a separate set of whiteboarding challenges that you can take in preparation for interviews.

100 days of product design prompts and challenges

7. DesignerUp

Our Product Design course is home to one the best UX and Product Design case study creators you can find...yourself! You get to ideate on original concepts yourself from scratch, is completely unique, perfectly suited to who you are as a designer, shows your process and ensures you stand out from the crowd. You also get free access to our portfolio builder for Notion that has helped our students easily create product design case studies and land their dream roles!

DesignerUp Product Design Course Homepage

UX Case Study Usage

There are 4 main ways we recommend applying these generator prompts and challenges based on your goals:

Option 1: Self-Practice - Use these as practice for yourself to develop your problem-solving skills, thinking on your toes, learning to manage your time and refining your workflow. You don’t need to show it in your portfolio but you can share it on social media and other places to get some feedback and get into the hang of doing projects and getting to know your own timing and process.

Option 2: UX Case Study Creation - Use these for your UX portfolio to create UX case studies . Give yourself a deadline, deliberately choose a project and document the process as you go. Be mindful of the projects you choose and make sure that they align with your own unique positioning as a designer and with the opportunities you want to attract.

Option 3: Whiteboard Challenge - Work on the prompts in 45 min sessions using a whiteboard like Figjam to show and tell your process. Record your screen so that you can replay it and share it with others for critique. This video could even be an incredible addition to your portfolio to showcase how you think and solve problems on the fly.

Option 4: Take-home Exercise - To simulate an interview take-home challenge or test, you can tackle a prompt or brief over the course of 8-10 hours.

Pros and Cons of Using UX Case Study Generators

There a few pros and cons about using case study generators that you should know about:

If you can do them, so can everyone else

Firstly, remember that if you have access to these design challenges and briefs so do all the other designers. That means that there is a good chance your work might end up looking similar to their work if you’re not careful. If you want to stand out, try customizing the prompts and challenges and adding your own unique spin.

Treat them as real UX projects

If you plan to feature these UX case studies in your portfolio, make sure to treat them as real UX projects; not just hypothetical exercises. Conduct actual research, analyze your findings and document your process. This will go a long way in helping you differentiate yourself from those that simply complete the challenge at face value.

Not consider real-world experience

Keep in mind that these generated UX case study projects and prompts are not considered 'real-world or ‘real- work experience’ by employers, but rather self-directed projects. They are a good first step for new UX designers to start practicing their problem solving skills on their own and refining their UX design process, but you'll have to go the extra mile if you want to use them in your portfolio to impress during interviews.

Choose the right one

If you are looking to use these ideas as UX Case studies in your portfolio, I reccomend reading this article on how to choose which case studies you should do and how to Create a Magnetic UX Case Study that will actually get you noticed and hired.

Move into doing real projects

These projects are also no substitute for doing real-world projects such as things you design and build yourself, freelance jobs, client work or open-source projects. Generated prompts and challenges cannot introduce the ambiguity of business requirements, changing stakeholder needs and team dynamics that are most sought after in a hirable UX designer. So think of these as a stepping to help you jump into the real thing as soon as possible. Here are some examples of stellar UX/UI and Product Design portfolios that we love!

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How to create the perfect structure for a UX case study

UX case studies form the core content of a UX professional’s portfolio. They are essential to getting you hired, because case studies are a window to your professional practice, by showing how you think, adapt, cooperate and ultimately solve challenges. A UX case study has to tell a story about you. Like all good stories, case studies benefit greatly from a solid structure that guides the reader through your thinking and experience. Here, we will explore how to craft the perfect structure for your UX case studies.

Let’s begin with a few quotes about case studies and interviews, from UX recruiters worldwide, compiled in 2017 by Cassandra Naji ( marketing content manager at Justinmind, the popular UX prototyping software):

”I want to see how you think strategically, how you connected the dots to land at the right solution. What does your process look like? What steps did you take to learn more about your users?” (Melissa Perri, Product Manager and UX Designer at Produx Labs) ”Having a really strong portfolio where you can talk through your whole process , not just showing research, user flows , wireframes, etc, but turning it into a story for example why you moved onto each part of the process so a hiring manager can really get inside your thought process.” (Tom Cotterill, UX Recruiter at Source LF) ” Storytelling is important. The interviewer wants to understand your process , your contribution to the team, and how your mind works.” (Rebecca Levi, UX/ UI / Product Design Recruiting Manager, The Joanne Weaver Group) “My tip would be, tell stories . When designers present a flat portfolio it doesn’t tell me about how they approach the work they do and how they deal with the ebbs and flows of design. Tell me how you navigate from start to end of a project, I like to see a case study approach.” (Sarah Bellrichard, SVP of Wholesale Internet Solutions & UX at Wells Fargo) “So, when I interview you, tell me a story about how you made something awesome even though it was super uncertain what it was going to turn out to be. And get meta and walk me through how you approach problems, how you navigate through idea generation and synthesis, and how you build solutions.” (Jeff Onken, Design Strategist & UX Manager at Northrop Grumman)

You might begin to see the pattern here: Recruiters from both large and small companies alike are all immensely interested in the same thing: your thinking and professional process. They want you to tell them a story about how you tackled previous UX challenges. To progress through to an actual interview, where you can elaborate on your stories in person, first you must pass the portfolio review obstacle – UX case studies in your portfolio are your first opportunity to tell recruiters your stories. These stories have to be tantalizing enough that the recruiter will want to invite you to learn more about them, and you. So, in order to get the recruiters’ attention, first we need to understand the power of stories, so we can understand why they are so much in demand by recruiters, and then see what story elements your UX case study should contain.

The power of storytelling in UX hiring

In our long history as a species, stories have always played an important role in our societies. Pick any time and any populated place on the planet, and some research into that culture during that era will bear this out as a fact. Writer and copyeditor Shannon Turlington (2010) offers some excellent insight from her 20+ years of experience in science and academic writing, about the importance of stories for humans.

“We use stories not only to learn but also to speculate, to pose questions and then find solutions.” - Shannon Turlington

Through storytelling, we pass on important information and lessons from generation to generation. Some stories are fictional; others are accounts of true events. But we don’t use stories just to learn. Stories are also an exercise in speculation and the exploration of possibilities. They are a great way to ask the “what if” questions in life, and find possible answers to these. In fact, storyboarding is one of the most well-known UX tools used to do just that!

Since we don’t know how the stories of our own lives will end, absorbing stories that have a beginning, middle and end can provide great satisfaction. Generally speaking, stories have the ability to provoke strong emotional responses , so they are an immensely powerful tool that can connect people to one another and, if sufficiently persuasive, bring about dramatic and profound changes in thinking.

For UX professionals, telling the story of how they tackled the challenges of wicked UX design problems provides recruiters with the confidence that an applicant has great communication skills, matched with excellent technical skills and a deep understanding of methodological approaches to product development.

Assuming that you might be looking for a UX job in the near future, let’s take a look at who is going to be hiring you. They have a specific and immediate need in mind: to find a new member to join their UX team, someone brilliant who will bring inspiration, talent and hard work that will raise the team to new heights. We already know from their testimonials above that they are interested in your stories. Why?

Quite simply, by going through applicants’ portfolios, recruiters are subconsciously asking themselves a what-if question: “What if this person joined our team? What would it be like to work with this person?”. Therefore, what better way for you to answer this question for them than to provide a story? Telling a great story about your own experiences as a UX professional gives this satisfaction of having something come full circle: starting from somewhere and arriving somewhere else. It helps the recruiter see the world through your own eyes, and in the process, hopefully recognize someone who has fought a difficult challenge with skill, integrity, commitment, courage and perseverance – just the right kind of person to solve the wicked problems of design.

Structuring a captivating story

Orson Scott Card, an American science-fiction writer, wrote in 2010 that most novels are dominated by four types of story structures: milieu, idea, character and event. From this classification, we can single out the “idea” structure because it accurately frames the type of experience that a UX professional has throughout his or her working life. In Card’s own words:

“Idea stories are about the process of seeking and discovering new information through the eyes of characters who are driven to make the discoveries. The structure is very simple: The idea story begins by raising a question; it ends when the question is answered.” – Orson Scott Card

Idea stories have a structure of discovery, so the question is naturally a “why”, “how” or “what if”, exactly the type of thing that UX professionals ask themselves daily. So, in this context, there is a question that begets an answer (that’s the design problem), the protagonist (i.e., you as a UX professional) tells the story of how he or she arrived at an answer for that question (helping the reviewer see the process through the protagonist’s eyes), and, finally, there is a conclusion, an answer to the question (that’s your final product and its impact).

A good UX case study is the story of how you broke a design challenge down into its components, and then expertly put this knowledge together to deliver a superb user experience.

Turning a UX case study into a story

Of course , we’re not saying here that you need to write a whole novel to explain what happened in a UX project you undertook in the past. A case study has to be succinct, but all the crucial elements of the story need to be there: the starting question, the process, the answer. And remember that just like any project that you designed, your UX case study is also a product of design – something that you give shape and essence to, with care and attention to detail, attempting to solve a real need: the recruiter’s need to see how you think, and, through this, your own need to become employed. So, we can conclude that the perfect UX case study has three parts, which we will outline next.

The beginning of a UX case study

Here is where you should explain the question that you tried to answer, and the context. For example, look at how the following statement describes the goals, vision and challenges to be addressed by a project:

“We wanted to design a new app that reminds busy people to do important things. The challenge was that simple reminders are often issued at a place or time where the user can’t really act on them, like a reminder to buy milk, while the user is at the office. Wouldn’t it be better to issue that reminder as the user is walking past a supermarket, on the way home?”

If you were part of a larger UX team here, you should also state your role in the project – for example, you might write something like “ My role in the project was to undertake user research and evaluation of prototypes ”.

The process of the UX case study

This part of the case study explains the steps that you took to arrive at a solution. Here, you should highlight the activities that you took and illustrate those activities with sketches , photographs, diagrams or other design artifacts or deliverables that you produced. Bear in mind that the focus here is on the process , so emphasis on iterations, rising challenges, alternatives, decision points and conflict resolution is paramount.

You should always start with some user research that frames the problem. For example, you might write this:

“We analyzed the to-do lists of 140 users aged 18-40 for a period of 3 weeks and discovered that about 60% of their tasks were location-dependent. From this analysis, we made 4 user personas and defined their experiences in managing to-do lists with customer journey maps .”

You could show one persona and one journey map here to illustrate.

Then, show how you progressed into ideation for solutions – for example, putting in a sequence of sketches that shows a user interface design evolution from napkin drawing, to low-fidelity wireframes, then interactive low-fidelity prototypes and a final pixel-perfect design shows that you have progressed from early concepts to an end product.

It’s important to annotate these with information, too, which describes how the evolution took place through consultation and evaluation . For example, next to your napkin drawing, you might say “ we carried out a focus group with 20 users to co-design an early prototype based on this idea ” and then show 2-3 alternative low-fidelity UI sketches that emerged as an output of that process. Then you might show a wireframe emerge from these sketches and say something like “ undertaking heuristic and lab-based user evaluation, we selected Alternative 2 as the way forward, but improved it with features from Alternatives 1 & 3 which were found to work better in the lab ”.

The conclusion of the UX case study

This last part of the structure shows your final answer to the original question. It’s not enough here simply to show your final deliverable. In this section, you have to demonstrate impact – how did your designed product improve the situation? Remember that the final step in every Design-Thinking process is evaluation. So, mention what you learned through lab tests, field tests, analytics mining or other data you have – e.g., “ In a 3-week field trial with 30 users, we found that these location-sensitive reminders led to less cluttered to-do lists for our users, since they were able to act on the reminders and cross them off their list instead of postponing them. ” Charts and statistics are great for demonstrating this impact.

However, don’t just stay stuck on the impact bit. It’s also important to highlight the lessons you learned and that you later reflected on your experience. What would you do differently if you had more time or resources to spend on the project? You might say this, for example: “ We found that 20% of the tasks in the to-do lists related to things that other people had to do, instead of the user. We didn’t have the budget or time to address this challenge, but in the future, we could revisit the project and focus on collaborative aspects of task managemen t.” Do remember to acknowledge your co-workers and collaborating stakeholders in the last section, too, as this shows a teamworking spirit.

“To design is to communicate clearly by whatever means you can control or master.” — Milton Glaser, celebrated American graphic designer

UX case studies are an exercise in communication

One of the most important skills for a UX professional is the ability to communicate. A UX case study is a demonstration of that ability, so writing good case studies doesn’t only demonstrate your technical and other professional skills; it also gives you a chance to prove how effective your communication skills are.

We will end this piece with a final note on UX case study structures. Many UX professionals believe that a great case study should end with a great product, but this is not always the case. First of all, remember that greatness is a relative attribute – what works well for you might be less than optimal for the person next to you and his/her own circumstances. It is also a temporary attribute: An app that was great back in 2005 was probably next to useless by 2017 – given that so much of the hardware and people’s lives had changed in the interim. However, what remains is the process – how you masterfully employed your critical thinking and knowledge of methodology to solve a difficult design problem, in the context and constraints that applied to the project at the time.

In this sense, don’t be shy to demonstrate those grand projects where the shining element was your approach to the work, even though the end product might have lost some of its luster.

The Take Away

A UX case study is an account of the events that led you to the discovery of some new knowledge, the answer to a UX design problem. Keeping in mind the recruiters’ need to answer their “what if” question (i.e., “What would it be like if this person joined our team and we had to work with him/her every day?”), structuring your case studies in the shape of an “idea” type of story will help recruiters get a glimpse of the world through your eyes, and provide a (hopefully) positive response to their question.

Your case study is a glimpse into your way of thinking: It is a demonstrator of process and critical reflection, rather than of the end product. There are only three parts to a UX case study structure (the beginning, the process and the conclusion), but knowing how much and what type of content is appropriate for each part will get you off to a good start on writing eye-grabbing case studies.

References & Where to Learn More

Hero Image: Copyright holder: Jacopo Romei, Flickr. Copyright terms and license: CC BY-SA 2.0

Course: “User Experience: The Beginner’s Guide”

Turlington, S. (2010). Why are stories so important?

Card, O. S. (2015). The 4 Story Structures that Dominate Novels

Naji, C. (2017). 8 tips for UX job interviews: questions & insights from UX managers

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UX Case Study

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11 Inspiring UX Case Studies That Every Designer Should Study
11 Best UX Case Studies for Designers. The best way to understand what a good case study looks like is to go over other examples. Each of these UX case study examples shows a designer's insights, basic skills, and other designers' lessons learned through their experience. 1. Promo.com web editor.
Top 22 Stunning UX Case Studies You Should Know in 2022
2. GnO Well Being - Branding, Web Desing & UX. Designer: Marina Yalanska and Olga Zakharyan. Case Study: GnO Well Being. This is a creative illustration website that presents and sells a weighted designer blanket that helps you get a good night's sleep, the first step to good health and a better life.
15 Excellent UX Case Studies Every Creative Should Read
5. Perfect Recipes App by Tubik. Here we have a UX case study for designing a simple mobile app for cooking, recipes, and food shopping. It aims to step away from traditional recipe apps by creating something more universal for users who love cooking with extended functionality.
21 UX case studies to learn from in 2024
A case study is like a roadmap of each project, detailing the highs, lows, failures, and successes. This information allows you to identify areas for improvement, learn from mistakes, and refine your approach in subsequent projects. Now that you know why a stand-out case study is so important, let's look at 21 examples to help you get creative.
62 UX Case Studies To Improve Your Product Skills
Spotify vs Apple: How Spotify is betting $230M on podcasts to win over Apple users (Ep. 1) Spotify vs Apple. See exactly how companies like Tinder, Airbnb, Trello, Uber and Tesla design products that people love. One new user experience case study every month.
UI UX Case Study Projects :: Photos, videos, logos ...
Event App - UX/UI Case Study. Roman Hrytskiv. 158 1.1k. Upgrade to Behance Pro today: Get advanced analytics, a custom portfolio website, and more features to grow your creative career. Start your 7 day free trial. Jump to Main Content. Behance is the world's largest creative network for showcasing and discovering creative UI UX Case study work.
5 Remarkable UX Design Case Studies (2024 Insights)
5 Remarkable UX Design Case Studies (2024 Insights) Prerna Bagree. May 22, 2024. The foundation of successful apps and platforms in the modern digital era is outstanding user experience (UX) design. A product that just works or one that excites users and encourages engagement and loyalty can be distinguished by its well-designed user experience ...
Complete Guide to Building an Awesome UX Case Study
Make sure your text is reasonably concise, use headers and strong visual hierarchy, and use bullet points and lists when possible. If you need a refresher on how to achieve this, check out our guide to the principles of visual hierarchy. Ok, let's take a look at each step in a bit more detail. 2. Anatomy of a UX case study.
3 real-world UX research case studies from Airbnb, Google, and Spotify
UX research case study #1: Airbnb and the power of observing user behaviour to uncover design opportunities. Oftentimes, user research is planned in advance and conducted within a controlled setting—think user interviews, or analysing how people interact with your website over a specific period of time.. But sometimes, user research occurs organically—like an accidental light shining on a ...
UX Case Study Projects :: Photos, videos, logos ...
Food App Case-Study UI UX Design. Multiple Owners. 59 590. Save. DWallet I Cryptocurrency wallet I UX Case Study. Multiple Owners. 868 8.3k. Save. MediEase App (Case study) Mayowa Falowo. 62 2.2k. Save. SkillUP - UXUI Design Case Study | E-learning. Nizam Uddin. 1k 11.4k. Save. Street Food Finder App (Case Study) Shahnaj Parvin.
The 20 Best UX Portfolio Examples [Updated For 2024]
From start to finish, Rucha's UX portfolio ticks all the right boxes. It's visually strong and easy to digest. Her user journey map is smart and in context, and the user flows, wireframes, and usability study are all useful. Tehni: A Plant App is an especially great case study and easy to follow.
The Complete Guide to UX Case Studies
You can use a UX case study to engage your readers in your thought process through each design stage. As a result, your readers will gain a solid understanding of the "how" of your UX designs and hopefully understand how working with you or your company benefits them. 3. Highlight (solved) user issues.
11 Brilliant UX Design Examples that Work (and Why)
Airbnb's booking experience. Source: Airbnb. A UX design example most are familiar with, Airbnb is leading the charge when it comes to creating a booking experience that gets the job done for websites. Airbnb has clearly done their research. The homepage design addresses typical pain points travelers have when trying to find accommodation.
What are UX Case Studies?
A UX case study is a detailed analysis and narrative of a user experience (UX) design project. It illustrates a designer's process and solution to a specific UX challenge. A UX case study encompasses an explanation of the challenge, the designer's research, design decisions and the impact of their work. UX designers include these case studies ...
Top 5 Stunning UX Case Studies You Should Know in 2023
By studying this case study, designers can gain practical knowledge on designing for the food and retail industry, creating user-centered interfaces, developing visually appealing designs, and optimizing the ordering process within mobile applications. 5. Bookista — UX Case Study. Bookista — UX Case Study.
6 UX Design Case Studies Done Right
2. eBay Card Pattern. By Vax Liu, experience designer at Airbnb and former UX designer at ebay. 3. Ads Platform at Twitter. By Emme Clark, currently a founder and product designer at Correlate. 4 ...
The 4 Case Studies that Landed Me My First UX Job
UX Case Study #2: Redesigning the U.S. Holocaust Memorial Museum App. Photo by JD Mason on Unsplash. From 1939 to 1945, the world was entwined in an unforgettable conflict. During World War II, so ...
How to create a successful UX case study in 2023 to ace your first
A case study should reflect a meaningful, learning or growth design experience where you worked with real stakeholders and created something of value for the customers. If you are creating case studies solely for the purpose of populating your portfolio, I guarantee those won't be competitive enough. So please don't think of a case study as ...
7 Best UX Case Study Generators (and how to use them)
UX Case Study Usage. There are 4 main ways we recommend applying these generator prompts and challenges based on your goals: Option 1: Self-Practice - Use these as practice for yourself to develop your problem-solving skills, thinking on your toes, learning to manage your time and refining your workflow.
How to Create a UX/UI Case Study: A Step-by-Step Guide
1. Choose a Project. The first step in creating a compelling UX/UI case study is to select the right project. Choose a project that not only showcases your design skills but also aligns with your interests and passions. The project should be substantial enough to demonstrate your abilities and have a clear problem that needs to be addressed ...
How to create the perfect structure for a UX case study
The structure is very simple: The idea story begins by raising a question; it ends when the question is answered.". Idea stories have a structure of discovery, so the question is naturally a "why", "how" or "what if", exactly the type of thing that UX professionals ask themselves daily.
UX Case Study Template
Carex is a UX Case Study Template made to help UX Designers create and organize their case study without any struggle. It covers almost all the UX research processes and methods making it easier for designers to build and enhance their projects. The contents in the template are created as easily editable components so that the designers can ...
UX Case Study
UX Case Study 886 inspirational designs, illustrations, and graphic elements from the world's best designers. Want more inspiration? Browse our search results... View UI8 Studio ... Rafiji app — UX/UI redesign case study Like. Farshid Darvishi. Like. 98 81.5k Shot Link. View Rafiji app — UX/UI redesign case study ...
Mastering UI Design with Practical Exercises and Personal Projects
We cover these last three in our UX design programs to introduce you to all three areas of design - UX, UI, and research. 10-Minute Exercises to Boost Your UI Design Skills Importance of Short, Focused Exercises. Sometimes, less is more. Short, focused exercises can have a big impact on your design skills, especially when practiced consistently ...