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Parent Child Relationship for changing assignment group.
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03-05-2020 04:02 AM
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COMMENTS
I am currently working on a project where I need to utilize user groups in ServiceNow. I understand that a child group can inherit the roles of its parent group, but I'm curious about the broader use cases and benefits of having a parent and child group structure.
On the incident form I have the field 'Assignment Group' where I only want to show the child groups that have Assignment Groups as parent. I try to do that with the following reference qual javascript:"active=true^" + BackfillAssignmentGroup();
You can do that by adding "Assignment Group" as a dependent value on "Sub Group" Dictionary. Go to Configure dictionary on "Sub Group". on the dependent field tab you will see a field called "Dependent". Enter the value of your assignment group, its "assignment_group" on OOB. Save it.
When you group child tasks together under a parent, values such as Estimated cost aggregate and roll up to the parent task. So the parent task takes on the form of a summary task or rollup task for its child tasks.
The User Management services will not be available during this outage window for tasks such as accessing account users profile, creating new users, editing roles or user migration.
A group is a set of users who share a common purpose. Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks. Groups are a shortcut way of assigning roles to users.
Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.
Child Assignment groups. we have a parent - child relation ship on group table [In Parent group related list having set of child tables] If user selects one parent and their childs should be displayed and user can select one or more child groups in that.
I want to establish Connection between parent incident and child incident such that if I change the Assignment group of parent then it will change the assignment group of child incident as well keeping the parent child relationship active.
When there are multiple domains under a parent domain, assignment groups may need to be shared across these child domains. For example, say there are four parallel domains: TOP/A, TOP/B, TOP/C, TOP/D.