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KNEC / TVET CDACC STUDY MATERIALS, REVISION KITS AND PAST PAPERS

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• COMMUNICATION SKILLS APRIL 2022 PAST PAPER

MONDAY: 4 April 2022. Afternoon paper.                                                                                           Time Allowed: 3 hours.

Answer any FIVE questions. ALL questions carry equal marks. Do not write anything on this paper.

QUESTION ONE

1.          You have been nominated by your organisation to make a media announcement of a new product. Propose five factors that you might consider when choosing the media for press release.                                            (5 marks)

2.          Explain five disadvantages of using questionnaires to collect information.                                              (5 marks)

3.           With relevant examples, analyse five characteristics of a good sales speech.                                        (10 marks)

(Total: 20 marks)

QUESTION TWO

1.             Explain the meaning of “interpersonal communication”.                                                                (2 marks)

Analyse four reasons why good interpersonal communication is essential at the workplace.                                (8 marks)

2.           Examine five benefits of forming departmental committees as a strategy to improve internal communication in an organisation.                                                                                                                                                         (10 marks)

QUESTION THREE

1.           Discuss five functions of non-verbal communication.                                                                                    (5 marks)

2.          Assess five benefits of conducting businesses through video conferencing in the 2l s tcentury.          (5 marks)

3.          Examine five types of unethical behaviour in communication.                                                                   (10 marks)

QUESTION FOUR

(a)           Propose five strategies that could be used to overcome sender-oriented barriers in a telephone conversation.

(b)           Explain five disadvantages of written communication.                                                                                    (5 marks)

(c)           Discuss five reasons why organisations prefer to use oral presentations than poster presentations when holding

conferences.                                                                                                                                                                (10 marks)

QUESTION FIVE

1.          Highlight five uses of social media applications in business communication.                                          (5 marks)

2.          Explain the meaning of the term “ memorandum “.                                                                            (2 marks)

Outline three purposes of a memorandum.                                                                                         (3 marks)

3.          Describe the five steps of the listening process.                                                                                              (10 marks)

QUESTION SIX

1.           Summarise six features of a good business proposal.                                                                                                    (6 marks)

2.         Explain six areas that should be included in a formal report.                                                                                          (6 marks)

3.           Discuss four steps that an organisation could take to enhance ethical communication.                                         (8 marks)

QUESTION SEVEN

1.           Highlight four key elements that should be considered when writing a paragraph.                                                 (4 marks)

2.           Summarise four commonly used methods of upward communication in business.                                                (4 marks)

3.          Assess six factors that could contribute to ineffective group communication.                                                         (12 marks)

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Communication Skills Past Papers

[OBJECTIVE]

Subject: Communication Skills

Time Allowed: 15 Minutes

Max Marks: 10

NOTE: Attempt this Paper on this Question Sheet only. Please encircle the correct option. Division of marks is given in front of each question. This Paper will be collected back after expiry of time limit mentioned above.

Part-I Answer the following Questions, cutting and overwriting are not allowed. (10)

A topic sentence is made up of

a) Supporting details b) Topic and the controlling idea

c) Examples d) Concluding line

2 . in impromptu presentation is a.

a) Prepared presentation b) Reading presentation

c) Memorized presentation d) Unprepared presentation.

3 . A cover letter is attached along

a) A follow up letter b) ACV

c) A personal letter d) None of the above

4 . Subject in a letter states

a) The purpose or topic of the letter b) The greeting

c) Inside address d) Date line

5 . Before taking minutes the concerned person should

a) Mark the attendance of all attendees

b) Should not mark the attendance

c) None of the above

d) Take resumes from everyone

6 . Inside Address is

a) The writers own address b) The address of the receiver

c) The salutation d) The subject

7 . A resume is

a) A list of your personal details, education, skills and experience

b) A letter that highlights briefly your skills

c) States your skills only

d) States education only

8 . Taking minute’s means

a) Taking down important points in a meeting

b) Report c) Resume

d) Short letter to convey information within an organization

9 . Non- verbal communication means

a) Using spoken words b) Using written words

c) Using body movements, eye movements.

10 . A memo is

a) A short note to convey information within an organization

b) A resume c) A cover letter

d) A follow up letter

[SUBJECTIVE]

Time Allowed: 2 Hours 45 Minutes

Max Marks: 50

NOTE: ATTEMPT THIS (SUBJECTIVE) ON SEPARATE ANSWER SHEET PROVIDED

Part-II  Give Short Answers, Each question carries equal marks. (20)

Q# 1: What are the different purposes of oral presentation.

Q# 2: What are the different parts of a memo?

Q# 3: What is the difference between thesis statement and a topic sentence?

Q# 4: Explain the parts of a cover letter?

Part-III  Give Short Answers, Each question carries equal marks. (30)

Q# 1: Write a paragraph on anyone of the following topic:

• a) Eid Festivals b) Child Labor Games

Q# 2: Write a summary of the following paragraph.

Education brings a lot of benefits to society. Educated people can easily understand their rights and duties in society, and can act for the good of others and of themselves. For example, a well-educated person will not like to break a rule of traffic when he reads it on a road crossing while driving his vehicle. He will realize that If he breaks the rule knowing it to be very much there, others looking at him would also like to break it, and it might result in dangerous accidents on roads. Educated person can follow the. programs of political parties in general elections and can vote wisely and properly. They cannot easily be deceived by clever politicians at all. They vote as they think in the best interest of the country and the nation, and thus they elect the most suitable candidates for their assemblies. Educated people are better workers than illiterate people in factories and on farms. They can learn easily how to work new machines according to new methods in factories and farms. Thus they can easily increase the production of things and daily use and of good grains. We should therefore, try to educate our people as early as possible. It would be very good indeed to have adult education fit in our  cities, towns, villages. If our resources permit, we may also introduce compulsory universal education up to Matric.

Q# 3: Write a letter of application to your teacher requesting them to arrange a re sit exam for you. Give reasons why you missed the exam.

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