test your problem solving skills

• Brain Development
• Childhood & Adolescence
• Diet & Lifestyle
• Emotions, Stress & Anxiety
• Learning & Memory
• Thinking & Awareness
• Alzheimer's & Dementia
• Childhood Disorders
• Immune System Disorders
• Mental Health
• Neurodegenerative Disorders
• Infectious Disease
• Neurological Disorders A-Z
• Body Systems
• Cells & Circuits
• Genes & Molecules
• The Arts & the Brain
• Law, Economics & Ethics
• Neuroscience in the News
• Supporting Research
• Tech & the Brain
• Animals in Research
• BRAIN Initiative
• Meet the Researcher
• Neuro-technologies
• Tools & Techniques
• Core Concepts
• For Educators
• Ask an Expert
• The Brain Facts Book

Test Your Problem-Solving Skills

Personalize your emails.

Personalize your monthly updates from BrainFacts.org by choosing the topics that you care about most!

Find a Neuroscientist

Engage local scientists to educate your community about the brain.

Image of the Week

Check out the Image of the Week Archive.

SUPPORTING PARTNERS

• Privacy Policy
• Accessibility Policy
• Terms and Conditions
• Manage Cookies

Some pages on this website provide links that require Adobe Reader to view.

The New York Times

The upshot | a quick puzzle to test your problem solving.

Advertisement

• Visit The Upshot on Facebook
• Visit The Upshot on Twitter
• Follow The Upshot via RSS

Get the Upshot in your Inbox

A Quick Puzzle to Test Your Problem Solving

By DAVID LEONHARDT and YOU JULY 2, 2015

A short game sheds light on government policy, corporate America and why no one likes to be wrong. Related Article

Here’s how it works:

We’ve chosen a rule that some sequences of three numbers obey — and some do not. Your job is to guess what the rule is.

We’ll start by telling you that the sequence 2, 4, 8 obeys the rule:

Obeys the rule

Now it’s your turn. Enter a number sequence in the boxes below, and we’ll tell you whether it satisfies the rule or not. You can test as many sequences as you want.

Enter your first sequence here:

I don't want to play; just tell me the answer.

Guess wrong

The answer was extremely basic. The rule was simply: Each number must be larger than the one before it. 5, 10, 20 satisfies the rule, as does 1, 2, 3 and -17, 14.6, 845. Children in kindergarten can understand this rule.

But most people start off with the incorrect assumption that if we’re asking them to solve a problem, it must be a somewhat tricky problem. They come up with a theory for what the answer is, like: Each number is double the previous number. And then they make a classic psychological mistake.

They don’t want to hear the answer “no.” In fact, it may not occur to them to ask a question that may yield a no.

Remarkably, 80 percent of people who have played this game so far have guessed the answer without first hearing a single no. A mere 7 percent heard at least three nos — even though there is no penalty or cost for being told no, save the small disappointment that every human being feels when hearing “no.”

It’s a lot more pleasant to hear “yes.” That, in a nutshell, is why so many people struggle with this problem.

Confirmation Bias

This disappointment is a version of what psychologists and economists call confirmation bias. Not only are people more likely to believe information that fits their pre-existing beliefs, but they’re also more likely to go looking for such information. This experiment is a version of one that the English psychologist Peter Cathcart Wason used in a seminal 1960 paper on confirmation bias. (He used the even simpler 2, 4 and 6, rather than our 2, 4 and 8.)

Most of us can quickly come up with other forms of confirmation bias — and yet the examples we prefer tend to be, themselves, examples of confirmation bias. If you’re politically liberal, maybe you’re thinking of the way that many conservatives ignore strong evidence of global warming and its consequences and instead glom onto weaker contrary evidence. Liberals are less likely to recall the many incorrect predictions over the decades, often strident and often from the left, that population growth would create widespread food shortages. It hasn’t.

This puzzle exposes a particular kind of confirmation bias that bedevils companies, governments and people every day: the internal yes-man (and yes-woman) tendency. We’re much more likely to think about positive situations than negative ones, about why something might go right than wrong and about questions to which the answer is yes, not no.

Sometimes, the reluctance to think negatively has nothing to do with political views or with a conscious fear of being told no. Often, people never even think about asking questions that would produce a negative answer when trying to solve a problem — like this one. They instead restrict the universe of possible questions to those that might potentially yield a “yes.”

Government Policy

In this exercise, the overwhelming majority of readers gravitated toward confirming their theory rather than trying to disprove it. A version of this same problem compromised the Obama administration’s and Federal Reserve’s (mostly successful) response to the financial crisis. They were too eager to find “green shoots” of economic recovery that would suggest that the answer to the big question in their minds was, just as they hoped and believed: “Yes, the crisis response is aggressive enough, and it’s working.” More damaging was the approach that President George W. Bush’s administration, and others, took toward trying to determine whether Iraq had weapons of mass destruction a decade ago — and how the Iraqi people would react to an invasion. Vice President Dick Cheney predicted in 2003, “We will, in fact, be greeted as liberators.”

Corporate America

Corporate America is full of more examples. Executives of Detroit’s Big Three didn’t spend enough time brainstorming in the 1970s and 1980s about how their theory of the car market might be wrong. Wall Street and the Fed made the same mistake during the dot-com and housing bubbles. To pick an example close to home, newspapers didn’t spend enough time challenging the assumption that classified advertisements would remain plentiful for decades.

One of the best-selling business books in history — about negotiation strategy — is “Getting to Yes.” But the more important advice for us may instead be to go out of our way to get to no. When you want to test a theory, don’t just look for examples that prove it. When you’re considering a plan, think in detail about how it might go wrong.

Some businesses have made this approach a formal part of their decision-making: Imagine our strategy has failed; what are the most likely reasons it did? As Jason Zweig has written in The Wall Street Journal, “Gary Klein, a psychologist at Applied Research Associates, of Albuquerque, N.M., recommends imagining that you have looked into a crystal ball and have seen that your investment has gone bust.”

When you seek to disprove your idea, you sometimes end up proving it — and other times you can save yourself from making a big mistake. But you need to start by being willing to hear no. And even if you think that you are right, you need to make sure you’re asking questions that might actually produce an answer of no. If you still need to work on this trait, don’t worry: You’re only human.

Guess right

You Draw It: How Family Income Predicts Children’s College Chances

The Roberts Court’s Surprising Move Leftward

The Best and Worst Places to Grow Up: How Your Area Compares

A 3-D View of a Chart That Predicts The Economic Future: The Yield Curve

Where We Came From and Where We Went, State by State

How Nonemployed Americans Spend Their Weekdays: Men vs. Women

• Join Mind Tools

How Good Is Your Problem Solving?

© iStockphoto Entienou

Use a systematic approach.

Good problem solving skills are fundamentally important if you're going to be successful in your career.

But problems are something that we don't particularly like.

They're time-consuming.

They muscle their way into already packed schedules.

They force us to think about an uncertain future.

And they never seem to go away!

That's why, when faced with problems, most of us try to eliminate them as quickly as possible. But have you ever chosen the easiest or most obvious solution – and then realized that you have entirely missed a much better solution? Or have you found yourself fixing just the symptoms of a problem, only for the situation to get much worse?

To be an effective problem-solver, you need to be systematic and logical in your approach. This quiz helps you assess your current approach to problem solving. By improving this, you'll make better overall decisions. And as you increase your confidence with solving problems, you'll be less likely to rush to the first solution – which may not necessarily be the best one.

Once you've completed the quiz, we'll direct you to tools and resources that can help you make the most of your problem-solving skills.

How Good Are You at Solving Problems?

Instructions.

For each statement, click the button in the column that best describes you. Please answer questions as you actually are (rather than how you think you should be), and don't worry if some questions seem to score in the 'wrong direction'. When you are finished, please click the 'Calculate My Total' button at the bottom of the test.

Your last quiz results are shown.

You last completed this quiz on , at .

Score Interpretation

Answering these questions should have helped you recognize the key steps associated with effective problem solving.

This quiz is based on Dr Min Basadur's Simplexity Thinking    problem-solving model. This eight-step process follows the circular pattern shown below, within which current problems are solved and new problems are identified on an ongoing basis. This assessment has not been validated and is intended for illustrative purposes only. 

Figure 1 – The Simplexity Thinking Process

Reproduced with permission from Dr Min Basadur from "The Power of Innovation: How to Make Innovation a Part of Life & How to Put Creative Solutions to Work" Copyright ©1995

Below, we outline the tools and strategies you can use for each stage of the problem-solving process. Enjoy exploring these stages!

Step 1: Find the Problem

(Questions 7, 12)

Some problems are very obvious, however others are not so easily identified. As part of an effective problem-solving process, you need to look actively for problems – even when things seem to be running fine. Proactive problem solving helps you avoid emergencies and allows you to be calm and in control when issues arise.

These techniques can help you do this:

• PEST Analysis   helps you pick up changes to your environment that you should be paying attention to. Make sure too that you're watching changes in customer needs and market dynamics, and that you're monitoring trends that are relevant to your industry.
• Risk Analysis   helps you identify significant business risks.
• Failure Modes and Effects Analysis   helps you identify possible points of failure in your business process, so that you can fix these before problems arise.
• After Action Reviews   help you scan recent performance to identify things that can be done better in the future.
• Where you have several problems to solve, our articles on Prioritization   and Pareto Analysis   help you think about which ones you should focus on first.

Step 2: Find the Facts

(Questions 10, 14)

After identifying a potential problem, you need information. What factors contribute to the problem? Who is involved with it? What solutions have been tried before? What do others think about the problem?

If you move forward to find a solution too quickly, you risk relying on imperfect information that's based on assumptions and limited perspectives, so make sure that you research the problem thoroughly.

Step 3: Define the Problem

(Questions 3, 9)

Now that you understand the problem, define it clearly and completely. Writing a clear problem definition forces you to establish specific boundaries for the problem. This keeps the scope from growing too large, and it helps you stay focused on the main issues.

A great tool to use at this stage is CATWOE   . With this process, you analyze potential problems by looking at them from six perspectives, those of its Customers; Actors (people within the organization); the Transformation, or business process; the World-view, or top-down view of what's going on; the Owner; and the wider organizational Environment. By looking at a situation from these perspectives, you can open your mind and come to a much sharper and more comprehensive definition of the problem.

Cause and Effect Analysis   is another good tool to use here, as it helps you think about the many different factors that can contribute to a problem. This helps you separate the symptoms of a problem from its fundamental causes.

Step 4: Find Ideas

(Questions 4, 13)

With a clear problem definition, start generating ideas for a solution. The key here is to be flexible in the way you approach a problem. You want to be able to see it from as many perspectives as possible. Looking for patterns or common elements in different parts of the problem can sometimes help. You can also use metaphors   and analogies to help analyze the problem, discover similarities to other issues, and think of solutions based on those similarities.

Traditional brainstorming   and reverse brainstorming   are very useful here. By taking the time to generate a range of creative solutions to the problem, you'll significantly increase the likelihood that you'll find the best possible solution, not just a semi-adequate one. Where appropriate, involve people with different viewpoints to expand the volume of ideas generated.

Don't evaluate your ideas until step 5. If you do, this will limit your creativity at too early a stage.

Step 5: Select and Evaluate

(Questions 6, 15)

After finding ideas, you'll have many options that must be evaluated. It's tempting at this stage to charge in and start discarding ideas immediately. However, if you do this without first determining the criteria for a good solution, you risk rejecting an alternative that has real potential.

Decide what elements are needed for a realistic and practical solution, and think about the criteria you'll use to choose between potential solutions.

Paired Comparison Analysis   , Decision Matrix Analysis   and Risk Analysis   are useful techniques here, as are many of the specialist resources available within our Decision-Making section . Enjoy exploring these!

Step 6: Plan

(Questions 1, 16)

You might think that choosing a solution is the end of a problem-solving process. In fact, it's simply the start of the next phase in problem solving: implementation. This involves lots of planning and preparation. If you haven't already developed a full Risk Analysis   in the evaluation phase, do so now. It's important to know what to be prepared for as you begin to roll out your proposed solution.

The type of planning that you need to do depends on the size of the implementation project that you need to set up. For small projects, all you'll often need are Action Plans   that outline who will do what, when, and how. Larger projects need more sophisticated approaches – you'll find out more about these in the Mind Tools Project Management section. And for projects that affect many other people, you'll need to think about Change Management   as well.

Here, it can be useful to conduct an Impact Analysis   to help you identify potential resistance as well as alert you to problems you may not have anticipated. Force Field Analysis   will also help you uncover the various pressures for and against your proposed solution. Once you've done the detailed planning, it can also be useful at this stage to make a final Go/No-Go Decision   , making sure that it's actually worth going ahead with the selected option.

Step 7: Sell the Idea

(Questions 5, 8)

As part of the planning process, you must convince other stakeholders that your solution is the best one. You'll likely meet with resistance, so before you try to “sell” your idea, make sure you've considered all the consequences.

As you begin communicating your plan, listen to what people say, and make changes as necessary. The better the overall solution meets everyone's needs, the greater its positive impact will be! For more tips on selling your idea, read our article on Creating a Value Proposition   and use our Sell Your Idea   Bite-Sized Training session.

Step 8: Act

(Questions 2, 11)

Finally, once you've convinced your key stakeholders that your proposed solution is worth running with, you can move on to the implementation stage. This is the exciting and rewarding part of problem solving, which makes the whole process seem worthwhile.

This action stage is an end, but it's also a beginning: once you've completed your implementation, it's time to move into the next cycle of problem solving by returning to the scanning stage. By doing this, you'll continue improving your organization as you move into the future.

Problem solving is an exceptionally important workplace skill.

Being a competent and confident problem solver will create many opportunities for you. By using a well-developed model like Simplexity Thinking for solving problems, you can approach the process systematically, and be comfortable that the decisions you make are solid.

Given the unpredictable nature of problems, it's very reassuring to know that, by following a structured plan, you've done everything you can to resolve the problem to the best of your ability.

This site teaches you the skills you need for a happy and successful career; and this is just one of many tools and resources that you'll find here at Mind Tools. Subscribe to our free newsletter , or join the Mind Tools Club and really supercharge your career!

Rate this resource

The Mind Tools Club gives you exclusive tips and tools to boost your career - plus a friendly community and support from our career coaches! 

Comments (220)

• Over a month ago Sonia_H wrote Hi PANGGA, This is great news! Thanks for sharing your experience. We hope these 8 steps outlined will help you in multiple ways. ~Sonia Mind Tools Coach
• Over a month ago PANGGA wrote Thank you for this mind tool. I got to know my skills in solving problem. It will serve as my guide on facing and solving problem that I might encounter.
• Over a month ago Sarah_H wrote Wow, thanks for your very detailed feedback HardipG. The Mind Tools team will take a look at your feedback and suggestions for improvement. Best wishes, Sarah Mind Tools Coach

Please wait...

Get 25% off all test packages.

Get 25% off all test packages!

Click below to get 25% off all test packages.

Logical Reasoning Tests

• 100 questions

Logical reasoning tests are a type of psychometric test used to measure your problem-solving skills. They come in various forms, but all have the underlying purpose of assessing your logical aptitude and your ability to draw conclusions from a given set of information.

What is a logical reasoning test?

A logical reasoning test is an assessment that measures your ability to interpret information, apply logic to solve problems and draw relevant conclusions. It is typically non-verbal and in a multiple-choice format, and requires the use of rules and deduction to reach answers, rather than prior knowledge.

That said, logical reasoning is actually an umbrella term for multiple types of assessment, and you may find you’re asked to take any one of the following five test types as part of a job application.

Deductive reasoning

Commonly presented as a series of word problems, deductive reasoning tests require you to apply top-down-logic; that is, you must draw the right conclusion from a set of given premises.

Typically, you’ll be presented with a short paragraph, or stimulus, detailing an argument, scenario or a number of stated facts, and a set of possible answers. Only one of these answers can be true, based on the evidence provided.

You may also be given a conclusive statement and asked to decide if it is true or false, or if there’s insufficient information to conclude either way.

Inductive reasoning

Unlike deductive reasoning, inductive reasoning tests ask you to make general inferences – probable conclusions based on a set of information, rather than unquestionable outcomes.

This is most often done through the use of shapes, patterns, sequences and diagrams.

You’ll need to quickly identify relationships and rules, then apply these to find the most logical answer from the multiple-choice options. This could be identifying the odd one out, filling in the missing part of a pattern, or finding the next part of a sequence.

Diagrammatic reasoning

Similar to inductive reasoning, diagrammatic reasoning tests offer visual representations of a problem and require you to make logical connections to draw a conclusion.

Questions often take the form of a diagram with inputs and outputs, and you’ll be required to select which processes from a list of operators would achieve the documented effect.

You may also be presented with sets of abstract sequences, given a standalone visual, and asked to select which set it belongs to.

Abstract reasoning

Abstract reasoning tests are essentially inductive and/or diagrammatic reasoning tests under another name.

They too require you to find relationships and rules between visual sequences, then apply these to select the correct image from multiple options, be it a missing part or a continuation of the sequence in question.

Critical reasoning

Critical reasoning tests are more akin to deductive reasoning tests, in that you’ll be dealing with word-based scenarios, arguments, evidence and conclusions.

These tests tend to evaluate a range of skills. Argument analysis is common, in which a question is posed, and a yes/no answer given with a supporting statement. You’ll need to decide whether the statement is a strong or weak argument.

Other question types involve scenarios and statements from which you’ll be asked to make assumptions, deductions and inferences based on the evidence provided.

Critical reasoning tests are most commonly used in sectors where evidence-based judgement is an everyday requirement, such as law.

Why do employers use logical reasoning tests?

As with any form of psychometric assessment, employers use logical reasoning tests as a way to filter applicants, most commonly in the pre-interview stages of selection.

Logic forms a fundamental part of day-to-day decision making. Our reasoning capabilities determine how effectively we interpret the world around us, and how we use what we know to be fact to inform our choices. As such, logical reasoning is a vital part of many job functions.

In administering a logical reasoning test, employers are evaluating how well you’re likely to perform tasks like strategy development, risk assessment and forecasting, as well as general problem solving.

Additionally, the ability to quickly discern patterns, understand complex relationships, and make logical deductions underpins successful innovation and creative problem-solving in dynamic work environments. Thus, logical reasoning tests also serve as a method for assessing a candidate’s potential to contribute to innovative solutions and strategic thinking in their prospective role.

Common logical reasoning test publishers

Below are listed five of the most widely used publishers of logical reasoning tests, each of which has its own approach to this type of assessment.

SHL publishes and administers both inductive and deductive reasoning tests, the lengths of which vary depending on the level of role applied for. Typically though, they last no longer than 25 minutes and follow a standard format.

Kenexa’s logical reasoning test focuses on inductive or abstract reasoning, with candidates required to assess and manipulate shapes and sequences. It also has a deductive reasoning test, which it refers to as verbal reasoning.

Cut-e offers both inductive and deductive reasoning tests, with individual variations of each. The layout of Cut-e’s tests is known to be somewhat different to other publishers, so if you’re taking one be sure to practice specifically for this format.

As one of the best-known publishers of psychometric and aptitude assessments, Saville’s logical reasoning tests are widely used. They’re offered as either abstract or diagrammatic reasoning and have a time limit of around 20 to 25 minutes.

Logical reasoning tests from Talent Q are adaptive, which means the difficulty rating of a question is related to your performance on the question prior. Do well initially, and they’ll get harder. Struggle, and they’ll become a little easier.

How to prepare for logical reasoning tests

The best way to prepare for a logical reasoning test of any description is to train your brain to think more critically – and that means practice.

Try making puzzles a part of your daily routine or use brain-training apps in your downtime. If you’re preparing for a deductive or critical thinking test , take an analytical approach to reading the daily news. Instead of simply taking things on face value, ask yourself questions based on the evidence provided, and whether or not it’s enough to draw solid conclusions.

And make sure you take plenty of practice tests. This will help you understand how to answer logical reasoning tests , and will make you familiar with many of the common relationships found in abstract sequences, including orientation, shading, rotations and reflections.

If you’re struggling to identify relevant rules, work backwards from the answer. The better you understand where and how certain rules apply, the more picking them out will become second nature.

As you progress with your practice tests, start taking them under exam conditions, including setting yourself a time limit. Pacing is a key skill in logical reasoning tests, as your score will not only indicate how many correct answers you gave, but how long it took you to answer each question. By broadening your practice beyond traditional puzzles and tests, you foster a more adaptable and comprehensive critical thinking skill set, better reflecting the dynamic problem-solving required in many professional environments.

Lastly, be sure to practice the right type of test. Ask your prospective employer which of the five types of logical reasoning assessment you’ll be sitting, and if possible, which test provider they use. This will allow you to target your preparation to the specific test format you’ll face on assessment day.

Prepare yourself for leading employers

Free example logical reasoning questions

Below you’ll find example questions for the different types of logical reasoning test. Answers to each are given below the set of questions.

For further practice, check out our free logical reasoning test questions and answers .

Deductive reasoning test

All footballers are fit and healthy.

All famous sports players are footballers.

Given that the above is true, which of the following is the logical deduction?

• All footballers are famous sports people
• All famous people are fit and healthy
• All famous sports players are fit and healthy
• All fit and healthy people are footballers
• All football players are men

Inductive reasoning test

How many triangles will be in the 6th shape?

Diagrammatic reasoning test

In the grid, one box is missing. You must work out what rules are being applied in the other boxes in order to work out which of boxes A to F will complete the grid.

Abstract reasoning test

Which of the boxes comes next in the sequence?

Using deductive reasoning, the only logical answer is 3. To get to this answer, you need to simplify the given facts. All famous sports players are footballers, and all footballers are fit and healthy.

• We can’t deduce that all footballers are famous sports people, as we haven’t got that information.
• We can’t deduce that all famous people are fit and healthy, because the fact is about famous sports people.
• This is the logical answer.
• This information is not given; all footballers are fit and healthy but we can’t logically link that all fit and healthy people are footballers.
• This is obviously incorrect, as gender is not mentioned at all in the question.

The number of triangles is increasing by 2 as you move along the sequence. I you continue to add 2 until you reach the 6th shape you reach 14, so the answer is C).

In the question the key rule is that the number of ‘star’ shapes in the central column must always equal the number of double circle shapes.

If there are no star shapes there should be no circle shapes. If there are three star shapes, there should be three circle shapes. Option F is the only one that abides by this rule.

Please note: shapes are not in a set position within this sequence. It is merely the presence of the shapes that is important. 1. There are always two squares in the frame. 2. There are always two circles in the frame. 3. There is always one triangle in the frame. So the answer is D).

Sample Logical Reasoning Tests question Test your knowledge!

If all roses are flowers and some flowers fade quickly, which statement must be true?

• All roses fade quickly.
• Some roses fade quickly.
• Some flowers are roses.
• No roses are flowers.

What is the next logical step if when you press button A, light X turns on, and when you press button B, light Y turns on? Assuming button A is pressed and lights X and Y are currently on.

• Press button B to turn light X off.
• Press button A to turn light Y off.
• Press button A to turn light X off.
• Press button B to turn light Y off.

Choose the statement that best reflects an understanding of the given premises: Premise 1: All managers are employees. Premise 2: Some employees are interns.

• All managers are interns.
• Some managers are not employees.
• Some interns are not managers.
• No interns are managers.

On a team of four people, two people can write code and three can design UI. If one person has all these skills, how many people only have one of the skills?

In a new brand of cars, Model X has better mileage than Model Y. Model Z has worse mileage than Model Y but is cheaper than Model X. Which of the following statements is correct based on this information?

• Model Z is the cheapest and has the best mileage.
• Model X is cheaper than Model Y.
• Model X has better mileage than Model Z.
• Model Y is cheaper than both Model X and Model Z.
• Model Y has the worst mileage.

Start your success journey

Access one of our Logical Reasoning tests for FREE.

I’ve practiced hundreds of numerical questions and still have plenty more to try.

Ellen used Practice Aptitude Tests to prepare for her upcoming interview at HSBC.

Hire better talent

At Neuroworx we help companies build perfect teams

Logical Reasoning Tests Tips

1 read each question carefully.

It’s vital you understand exactly what is being asked of you, so be sure to read every question thoroughly. There may well be distractors in the multiple-choice options; picking one of these because you’ve misinterpreted the question is a common error.

2 Analyse the stimulus

In deductive or critical reasoning tests, it’s important to fully digest the stimulus before drawing your conclusion. Again, a simple misunderstanding can be the difference between scoring or missing out on a mark, so make sure you’re aware of all the evidence presented to you.

3 Work out your answer before looking at the options

When working with abstract sequences or patterns, try to get an idea in your head of what the missing piece or next part of the sequence is likely to be, before you look at the multiple-choice options. This will help you zone in on the right response, rather than get distracted by irrelevant choices.

4 Make notes

There may be several relationships in any given sequence, and in diagrammatic reasoning tests you’ll need to be aware of multiple processes. Make notes as you go through to keep track of your thought process. It will help you to work methodically and avoid confusion.

5 Pay attention to pacing

You only have a set amount of time to work through all the questions, so be sure to pace yourself. Typically, problems become more complex as the test progresses, so aim to spend less time on questions at the start. Good pacing takes practice. You want to work quickly but not to the detriment of your accuracy.

6 Don't panic

Logical reasoning tests can be a little daunting if you’re not used to them but remember, we apply logic everyday without even realising it. Stay calm and remind yourself that the steps you need to take are familiar to you, it’s just that the problem you’re solving is presented in an unfamiliar way.

Logical Reasoning Video Tutorials

Mirror Images

Rotated Views

Prepare for your logical reasoning test.

Immediate access. Cancel anytime.

• 30 Numerical reasoning tests
• 30 Verbal reasoning tests
• 30 Diagrammatic reasoning tests
• 30 Situational judgement tests
• 34 Publisher packages e.g. Watson Glaser
• 252 Employer packages e.g. HSBC
• 99 Extra packages e.g Mechanical
• Dashboard performance tracking
• Full solutions and explanations
• Tips, tricks, guides and resources
• Access to free tests
• Basic performance tracking
• Solutions & explanations
• Tips and resources

Logical Reasoning Tests FAQs

How are logical reasoning tests scored.

Logical reasoning tests are scored comparatively. That is to say, you’ll receive one mark for each correct answer, and your total score will be compared to the average results of other test-takers. Different employers may assess your results in different ways. Some will look only at your raw score against an average benchmark, while others may also consider your pace.

What are logical reasoning tests used for?

No matter the type of logical reasoning test used, you’re being assessed on your problem-solving and critical thinking skills. Employers are trying to determine if you have the required ability to interpret information, identify patterns and relationships, and draw solid conclusions. These are skills used on a daily basis in many job roles, so logical reasoning tests are widely used.

How is logical thinking measured?

Logical reasoning tests give a good indication of your lateral thinking skills by measuring your ability to analyse and interpret information to make evidence-based decisions – be they inferences, assumptions or unquestionable conclusions.

Why is logical reasoning important?

Logical reasoning is important in work-based environments because it is this skill set that allows you to work through many everyday business problems and come to the right resolution. Logical thinkers make decisions based on what they know to be true, rather than gut feeling; set achievable goals based on past performance; and approach complex problems in a systematic manner.

Where can I practice logical reasoning tests?

You can find practice tests for all types of logical reasoning assessments on our website, along with detailed answer explanations and guides. You can also find practice tests online from individual publishers which will help you get to grips with specific formats and time constraints.

Which employers use logical reasoning tests?

Logical reasoning tests are commonly used for managerial-level roles and above in many corporate job sectors, including law, investment banking and consultancy, as well as human resources, customer service and market research. It’s also likely you’ll be required to sit some form of logical reasoning test for acceptance onto a graduate scheme with many larger employers.

Reviews of our Logical Reasoning tests

What our customers say about our Logical Reasoning tests

Naveen Dabas

June 11, 2024

i think the uniqueness of the shapes define the intelligence in the test.

at first it seemed quite complicated then i think the common sense says that natural intelligence can crack the test.

January 17, 2024

It was a good test. Great variety of questions.

Some questions were too easy ,while some questions took a little longer to be solved. Overall the test was good. Considerations can be made to make the test a little more tough and challenging

Samuel Johnson

United States of America

December 24, 2023

Great service overall

Good question variety - the content of the test and the style differ slightly from the actual Korn Ferry test for which I am preparing.

South Africa

October 23, 2023

Fun & challenging!

I enjoyed the variety that this test offered. I would have preferred instant, question-by-question feedback over feedback at the end.

TheReal MacBen

Philippines

October 14, 2023

The varying patterns of the figures in each box, and what could be the next chain in that pattern.

I like how the test contained fun and interesting questions that needed logical thinking. However, it is not as complex as one test I answered, so the website should give an option of difficulty in tests.

MARTINE METIEKAM

September 26, 2023

Interesting

I have difficulty identifying the sequence. Honestly, I am not very familiar with the test. Thank you.

Andreas Karlsson

September 15, 2023

I found some of the patterns challenging at first but I do love to solve these little puzzles and recognize the patterns within

September 10, 2023

Take one peice at a time

each task was a test to see if you could follow the pattern, some were difficult but it was a nice brain teaser.

September 02, 2023

Quick access to test, without any unnecessary sale propositions

I should not have to create an account to just take a sample test. I am happy to make an account once I take 1 or 2 tests and see whether I want to create an account

Paul Kitchener

United Kingdom

August 29, 2023

Good prep for recruitment test

I liked that I could skip a question and come back to it if I found it difficult under the time limit

By using our website you agree with our Cookie Policy.

Creative Problem-Solving Test

Do you typically approach a problem from many perspectives or opt for the same old solution that worked in the past? In his work on human motivation, Robert E. Franken states that in order to be creative, you need to be able to view things from different perspectives.

Creativity is linked to fundamental qualities of thinking, such as flexibility and tolerance of ambiguity. This Creative Problem-solving Test was developed to evaluate whether your attitude towards problem-solving and the manner in which you approach a problem are conducive to creative thinking.

This test is made up of two types of questions: scenarios and self-assessment. For each scenario, answer according to how you would most likely behave in a similar situation. For the self-assessment questions, indicate the degree to which the given statements apply to you. In order to receive the most accurate results, please answer each question as honestly as possible.

After finishing this test you will receive a FREE snapshot report with a summary evaluation and graph. You will then have the option to purchase the full results for $6.95

This test is intended for informational and entertainment purposes only. It is not a substitute for professional diagnosis or for the treatment of any health condition. If you would like to seek the advice of a licensed mental health professional you can search Psychology Today's directory here .

• Find a Therapist
• Find a Treatment Center
• Find a Psychiatrist
• Find a Support Group
• Find Online Therapy
• United States
• Brooklyn, NY
• Chicago, IL
• Houston, TX
• Los Angeles, CA
• New York, NY
• Portland, OR
• San Diego, CA
• San Francisco, CA
• Seattle, WA
• Washington, DC
• Asperger's
• Bipolar Disorder
• Chronic Pain
• Eating Disorders
• Passive Aggression
• Personality
• Goal Setting
• Positive Psychology
• Stopping Smoking
• Low Sexual Desire
• Relationships
• Child Development
• Self Tests NEW
• Therapy Center
• Diagnosis Dictionary
• Types of Therapy

At any moment, someone’s aggravating behavior or our own bad luck can set us off on an emotional spiral that threatens to derail our entire day. Here’s how we can face our triggers with less reactivity so that we can get on with our lives.

• Emotional Intelligence
• Gaslighting
• Affective Forecasting
• Neuroscience

9 tricky logic puzzles to test your problem solving skills

Make your brain earn its keep with these hard puzzles..

Christopher McFadden

1 ,  2

Would you like to exercise your brain today? Then, here are 9 tricky puzzles to give your grey-matter a good workout .

We have provided the solutions as links at the end of each puzzle below, in case you want to have a go before checking your answers. Enjoy, and good luck!

What are some difficult logical puzzles that will sharpen your mind?

So, without further ado, here are some examples of difficult puzzles that will certainly hone your mental acuity. Trust us when we say this list is far from exhaustive and is in no particular order.

1. The riddle of the farmer

IntangibleArts/Flickr

This first puzzle is a bit of a classic. Just suppose you had a farmer who needs to transport a fox, a chicken, and some corn across a river.

He only has a small boat that can only carry him and one of them with him per crossing. The farmer needs to get all three items across the river in one piece.

But there is a problem. He can’t leave the fox and chicken alone as the fox will eat the chicken. Likewise, he can’t leave the chicken with the corn as the chicken will munch down on the corn.

So, can you figure out how the farmer could solve this problem?

Here is the solution if you want to test your workings. 

2. The rope bridge at night problem

Frerk Meyer/Flickr

This next puzzle is another head-scratcher. Suppose there are four people trying to cross a rather dodgy rope bridge in the middle of the night.

Only two of them can cross it at a time and they only have a single flashlight between them. For this reason, one person of each pair must return to help the others get across.

But time is limited; they are being chased and need to get across within 17 minutes total. Sounds simple enough, except each person can only cross the bridge at a certain rate.

One person takes 1 minute to cross the bridge. The second takes 2 minutes , the third 5 , and the last person 10 minutes .

Each pair can only cross as fast as the slowest member of the pair. How can they all cross the bridge in time?

Here is the solution if you want to see if you were right. 

3. The burning rope timer problem

WildInWoods/Flickr

Let’s suppose you needed to measure a time of exactly 45 minutes but only had a couple of old ropes coated in oil and a lighter. You know that each rope takes exactly 1 hour to burn all the way through.

But the ropes do not burn at a uniform rate with spots that will burn a little faster than others. Whatever the case, and location of these slow and fast burn spots, the entire rope still burns up in exactly an hour.

You can burn the ropes at either end or at multiple points at the same time. How would you measure exactly three-quarters of an hour?

Here is the solution . 

4. The heads or tails coin problem

William Warby/Flickr

Just suppose you are sitting at a table strewn with hundreds or thousands of coins . You are blindfolded, so you cannot see the coins, and you don’t know how many there are.

You are told that 20 of the coins are tails-side up while the rest are heads up. You can move the coins and flip them over as much as you want but you will never be able to see what you doing. 

While you can feel the coins, you are unable to determine which side is which. 

How then, would you separate the coins into two piles that have the same number of tails-side-up coins? Remember the number of coins per pile does not need to be the same. 

Here is the solution , if you are curious. 

5. The classic water jug problem

Dwight Sipler/Flickr

Here is another classic puzzle that will sharpen your mind. Let’s suppose you need to measure out exactly 4 liters of water.

But, of course, you have a problem. You have two containers each 3 and 5 liters in volume respectively. 

Each container has no other marking except for the fact that it only provides its known volume. Using a running tap to fill them how would you measure out exactly 4 liters ?

Here is the solution , if you want to check your answer.

6. The riddle of the Gods

roadscum/Flickr

Touted as one of the hardest puzzles to solve ever , this one is certainly a fun challenge. Let’s suppose we have three gods called, in no particular order, “True”, “False” and “Random”.

We don’t know which is which, so, for now, we will label them A, B, and C respectively.

“True” always tells the truth. “False” always lies, and “Random” lies or tells the truth at random.

You are tasked with identifying which one is which by asking three yes-no questions. Also, you can only ask one god one question at any one time.

But it’s a little more complex than that. Each god understands English but will only answer in their own language as “da” or “ja” — but you can’t understand if the answers are in the affirmative or not.

How would you solve this? Here is the solution . 

7. Escape from the field

halfshutter/Flickr

Let’s suppose you have been placed in a circular field of unknown radius R. The field has a low fence around it.

Attached to the wire fence is a large, angry, sharp-fanged and hungry dog who loves nothing more than eating human flesh. You can run at a speed v, while the dog can run exactly 4-times as fast as you.

The dog, as it is attached to the fence can only travel around the perimeter. How would you escape from the field in one piece?

8. The apples and oranges puzzle

WriterGal39/Flickr

Here is another annoying problem that needs solving . Let’s suppose you work in a fruit factory that boxes apples and oranges. 

One day, the labeling machine goes haywire and incorrectly labels the crates of fruit. Your coworker decides to have a bit of fun and pulls out three crates of fruit and tells you that one has just oranges in it, the second just apples, and the third a mixture of the two.

One of the crates is labeled “O” for oranges, another “A” for apples, and the third “A+O” for apples and oranges. But the labels lie.

You can pick one crate and your coworker will pull a single fruit from it to show you. You are only able to do this once. 

How can you figure out which crate actually has only oranges, only apples, and a mixture of the two? Here is the solution . 

RECOMMENDED ARTICLES

9. the mystery hat puzzle.

Neil Moralee/Flickr

And finally, let’s suppose you have a dark closet with five hats in it. There are three blue, and two red ones. 

Three men go into the closet and each selects a hat at random in the dark and places it on their head. Once outside the closet, each man is unable to tell what color their own hat is. 

The first man looks at the others and says “I cannot tell what color my hat is!”. The second hears this, looks at the other two, and declares “I cannot tell what color my hat is either!”.

The third man, who is blind, confidently declares “I know exactly what color mine is!”. 

What color is his hat? Here is the solution .

The Blueprint Daily

Stay up-to-date on engineering, tech, space, and science news with The Blueprint.

By clicking sign up, you confirm that you accept this site's Terms of Use and Privacy Policy

ABOUT THE EDITOR

Christopher McFadden Christopher graduated from Cardiff University in 2004 with a Masters Degree in Geology. Since then, he has worked exclusively within the Built Environment, Occupational Health and Safety and Environmental Consultancy industries. He is a qualified and accredited Energy Consultant, Green Deal Assessor and Practitioner member of IEMA. Chris’s main interests range from Science and Engineering, Military and Ancient History to Politics and Philosophy.

FEATURED VIDEO

Popular articles, china: robot arms recover relics from ming dynasty’s shipwreck, wind turbine blades could be turned into giant batteries, says swedish firm, engineering the paris olympics on the cheap, softbank’s new ‘emotion canceling’ ai turns customer screams into soft speech, related articles.

Elon Musk’s Tesla to carry out Full Self-Driving pilot in China’s Shanghai

Opinion: Are hypersonic weapons just hot air?

Thumb-sized action camera with 50% more power offers smooth 4K recording

Quantum entanglement measures Earth’s spin with never-before-seen accuracy

• Business Skills
• Personal Development
• Leadership and Management
• Most Popular
• For your Business
• Mind Tools Store
• About Mind Tools Content
• Member Stories

• Business Operations and Process Management
• Strategy Tools
• Customer Service
• Business Ethics and Values
• Handling Information and Data
• Project Management
• Knowledge Management
• Self-Development and Goal Setting
• Time Management
• Presentation Skills
• Learning Skills
• Career Skills
• Communication Skills
• Negotiation, Persuasion and Influence
• Working With Others
• Difficult Conversations
• Creativity Tools
• Self-Management
• Work-Life Balance
• Stress Management and Well-Being
• Coaching and Mentoring
• Change Management
• Team Management
• Managing Conflict
• Delegation and Empowerment
• Performance Management
• Leadership Skills
• Developing Your Team
• Talent Management
• Problem Solving
• Decision Making

• How it works
• For business

Sign-up to our newsletter

Subscribing to the Mind Tools newsletter will keep you up-to-date with our latest updates and newest resources.

If You Can Solve These Puzzles, You'll Have a Head Start at Work!

Book Insight

Puzzles for Professionals

I love puzzles, and I've included lots of them in this blog. They're fun challenges, perfect for sharing, and a great way to test a range of thinking skills. But they also reveal the serious professional benefits that come from learning how to think creatively .

I was reminded of this when I read "The Creative Thinking Handbook," the new book from creativity guru Chris Griffiths. It's sprinkled with puzzles that illustrate the dos and don'ts of problem solving. Griffiths shows what a difference it can make when we develop a robust creative process – as individuals, teams and entire organizations.

Before writing, I spent 10 years as a teacher, and I often used puzzles to stretch my students' thinking. As the kids grappled with intriguing problems, they gained the confidence to take risks, to keep going, and to be creative as part of a team.

Now, after moving back into a business environment, I realize that these skills are more important in the workplace than ever. So try to match wits with me – and, in the process, see how you can start to think better, and achieve more, wherever you work.

Puzzles and Riddles

Let's start with one of my favorites. 

Puzzle 1:  If these nine dots were printed on paper, how could you link all nine by drawing just four straight lines – and without taking your pen off the page?

Have a go – it's not as easy as it looks! If you're stuck, see if someone nearby has any ideas. And try to recognize how you tackle this puzzle – because your strategies here should reveal a lot about your approach to problem solving as a whole.

In case you don't crack it, the answer to this and all my other puzzles are at the end of the blog. But try to resist the temptation to look too soon! You've got a lot to gain from stretching your thinking skills and persisting even if your first attempt fails. It's like resistance training for your brain, building strength to tackle the real-life problems that crop up every day. 

Puzzles for Learning

Puzzles get you thinking and learning in new ways. They force you to challenge the idea that there's only one way of doing things, and they train you to explore a range of options . By doing that, you develop a much richer understanding of any situation, and get your "creative juices" flowing.

You also get a taste of metacognition – "thinking about thinking." If you let them, puzzles will give you valuable insights into the way you approach problems. And the more alert you are to what's going on in your brain when you're in puzzle-solving mode, the more you'll gain, and the faster you'll grow.

Your experiences should also help others to unlock their creativity. And by leading creative-thinking teams, you can make your whole organization more exciting, more innovative, and more successful.

Avoid the Thinking Traps

In puzzles, as in life, you often learn more from your mistakes. It's particularly important to notice which styles of thinking help you to find answers, and which get in the way. In fact, many of the best puzzles are designed to tempt you into these thinking "traps."

For example:

Puzzle 2: A horse is tied to a 10-foot rope, so how does it reach the bale of hay 15 feet away? (This question tempts you to make assumptions – which are so often the enemies of creative problem-solving.)

Puzzle 3: If a plane crashes exactly on the border between France and Germany, in which country should the survivors be buried? (Many people get this one wrong by overlooking the obvious.)

Puzzle 4: Bob and Ben were born on the same day, to the same parents, but they aren't twins. How come? (You'll only solve this puzzle if you can take a seemingly impossible situation, and find a new way of looking at it.)

When the time comes to check the answers, notice any thinking traps you fell into. Think about whether you ever make the same mistakes with real-life problems!

Positive Problem-Solving Strategies

As well as avoiding the traps laid by puzzles writers, you also need to have a range of effective thinking strategies if you're going to find the answers.

Puzzles are a great way to build confidence , and strengthen persistence, open-mindedness, and flexibility. As you work out exactly what a question is asking, discard any "red herrings," and try various positive tactics until one works. In that way, you train yourself to take a strategic, energetic, and resilient approach to solving problems. 

Use some more of mine to put yourself to the test.

For each of the following questions, choose a strategy to start with. But, if that doesn't work, find a different plan of attack. See what happens when you ask friends and family for their ideas. And don't give up. Sometimes, like Sherlock Holmes playing his violin, you'll need to go away and do something else to cut loose your creativity and make the breakthrough. 

Puzzle 5 : Where in the world does Friday come before Thursday?

Just as tricky is this:

Puzzle 6: Which substance is represented by the letters HIJKLMNO?

This is fiendish:

Puzzle 7: 3, 3, 5, 4, 4, 3, 5, 5, ? What's next in this numeric code – and why?

Puzzles With Words

Our brains work through connections, and puzzles strengthen our ability to make links, see patterns, and piece things together. They also provide a rich opportunity to collaborate with other people.

Word problems are particularly good for this. When you work on a cryptic crossword with a friend, for example, you have the opportunity to explore someone else's understanding of the possibilities of language.

You find yourself looking at words and phrases in a new light, making new connections, and exploring seemingly meaningless clues from different angles. Until, suddenly, something clicks.

Here are three to try now, on your own – or, even better, in collaboration with someone sitting nearby!

Puzzle 8: Mode of transport crashed in Nepal (5) (Clue: "crashed" means that there's an anagram here.)

Puzzle 9: Singer in tunnel visit (5) (Clue: the singer's name is in "tunnel visit.")

Puzzle 10: Moscow funding? (7) (Clue: it's a word that could define "Moscow" AND "funding.")

Puzzles Boost Profits!

In education, training, and in the world of work generally, I've seen the way that puzzles can inspire a curious, playful attitude. And it spreads. It can change the way any kind of organization works for the better.

As Griffiths shows in his book, creative companies are some of the most enjoyable to work in – and among the most successful in the long term.

One reason for this is that playing around with puzzles gets you used to making mistakes. Good puzzle-solving involves free thinking and gathering a range of ideas from the whole team.

But it also requires staying focused on the question, and making sure that your solution answers it well.

Train Your Creative Brain

These days, there's no shortage of puzzles to challenge yourself with, in books, magazines and online. So take every chance you get to put your brain to work, and to share the fun with others.

Most importantly, see what happens when you put your problem-solving skills to use. You'll likely have a different outlook on real-world problems, because you'll have a range of powerful ways to solve them.

And here's one more puzzle from me to keep you practicing this creative – but concerted – approach. Why not share it with your colleagues? One person might solve it, or maybe you'll get there together.

Puzzle 11: You've put a coin inside an empty wine bottle and sealed it with a cork. How can you remove the coin without pulling the cork out of the bottle, and without damaging the bottle or the cork?

Get the Answers – by Opening Your Mind!

As "Creative Thinking Handbook" author Chris Griffiths puts it, creative thinking is about much more than "thinking outside of the box." It's about getting rid of the box altogether! And that's why I chose the puzzle at the start of this blog – because you won't solve it by staying within the confines of the grid itself.

You need to stretch some of your lines beyond its boundaries, and move into the white space outside.

When you're ready, there's a diagram below to explain the full, surprisingly simple (though sneaky!) solution.

Puzzles in a New Light

It's a great feeling when you solve a puzzle like this. But the best puzzles should keep you entertained and intrigued while you're still wrestling with them, allowing you to enjoy the process of training your creative brain.

So, see how well you get on with the ones I've set here – maybe with "The Creative Thinking Handbook" by your side! Share them to challenge your friends. And see if you notice a difference when you put your new, confident problem-solving strategies into action at work. 

" The Creative Thinking Handbook: Your Step-by-Step Guide to Problem Solving in Business ," by Chris Griffiths with Melina Costi, is published by Kogan Page.

If you're a Mind Tools Club member, you can listen to our Book Insight review .

Answers to the Puzzles

2. The other end of the rope isn't tied to anything.

3. Survivors don't need to be buried anywhere.

4. They're two of a set of triplets.

5. In a dictionary.

6. Water: "H to O"! (H 2 O)

7. 4 (As the question says, it's a "numeric" code, but it's based on the number of letters in each number word: one (3 letters), two (3), three (5), and so on. So the next number is nine, which has four letters in it.)

10. capital

11. Push the cork into the bottle.

About the Author

Jonathan was World Memory Champion and has written extensively about learning. He also spent 15 years as a BBC Radio presenter, followed by a decade as a teacher and school leader. Jonathan writes many different Mind Tools resources, as well as presenting videos and podcasts. He’s particularly proud of his articles about tackling discrimination, embracing neurodiversity, and supporting working parents. Jonathan enjoys running, crosswords, and traveling with his family. His top advice is to keep reflecting on how you feel about your work. “Life’s too short to be unhappy. If something’s not right – change it!”

24 comments on “If You Can Solve These Puzzles, You'll Have a Head Start at Work!”

I love it❤very helpful indeed? Thank you so much? God bless!

Thank you Sr Helen for that feedback. Hope you enjoy more of our resources here to help with your learning and development.

This is so interesting and thrilling. Although I could not get any correctly but am happy I tried it. Thank you

Great that you tried these puzzles Somina! I also struggled with getting the correct answers when I tried it too! 😉

In the first puzzle, why do you need to draw four lines?!! Try connecting the dots with THREE lines without lifting the pencil. It has a perfectly logical answer?

You are indeed correct and you have done brilliantly to spot another solution! I think it takes a particular kind of brain to solve these puzzles! I know I am challenged with many of them!

We are very impressed with your problem-solving skills and are grateful that you have highlighted another option to us. As a result, we're going to change the design of the puzzle, so that our solution is the only one that works.

Problem 2 is also solvable if you assume the horse is staked to a post 10 feet away, as long as the bale is on the other side of the stake. In such a setup, the horse could reach a bale *20* feet from it.

It has given complete different way of thinking, other side of coin. I could say Indirect Way of Thinking. Thank you, I will try similar way in my personal and professional life ahead.

We're glad you found this helpful, Rajesh! Different ways of thinking and looking at challenges help us to see different (and new) solutions too. Good luck!

learnt from these puzzles that need to see the problems with alternate thinking.

Great to hear Prakash that you learned something from doing these puzzles. I definitely believe that they can stretch our thinking which in turn helps us when we face situations at work.

sound exercises with solutions

Thanks, Harry, for that feedback. Puzzles certainly do stretch my thinking which in turn helps me as I approach work tasks!

Really thoughtful & motivate to think alternatively ….

Helpful in a way that one stretches his or her thinking beyond the normal view.

Help to overcome daily routine challenges.

Nice, good tips

Great post! It was very informative and helpful! You always offer fresh ideas to all readers like me.

I LOVE these puzzles! It makes us think ourside the box (no pun inended). Speaking of the box; what is the solution to the 9-dot puzzle using only 3 lines?

Hi Craig - they're great, aren't they! I have to admit I get a bit frustrated by some of them - which probably means I should practice them a bit more.

Craig, you ask what is the solution to the 9-dot puzzle using only 3 lines? The puzzle is to solve it in 4 lines, are you suggesting there's a way to do it in 3? If so I can't see it - do tell!

Sarah Mind Tools Coach

Gain essential management and leadership skills

You may also like..., digging into conflict: how to "play nice" at work.

"It leads to what the author calls “assertive play” – not brick-on-skull assertive, but self-confident engagement, where people know they have things to contribute, and stake their claim."- Jonathan Hancock

Book Insight , Career Skills , Communication

I Might Regret Writing This Blog 

"We can also make ourselves better with “at least” statements – acknowledging to ourselves that the outcome could have been worse." - Melanie Bell

Book Insight , Personal Development , Wellbeing

How to Make Good on Bad Habits

Changing your habits can actually make you a different, better version of yourself.

Book Insight , Personal Development

FAQs | Contact Us | Privacy Policy | Cookie Policy | Terms and Conditions | Policies

How to improve your problem solving skills and build effective problem solving strategies

Design your next session with SessionLab

Join the 150,000+ facilitators 
using SessionLab.

Recommended Articles

A step-by-step guide to planning a workshop, how to create an unforgettable training session in 8 simple steps, 18 free facilitation resources we think you’ll love.

• 47 useful online tools for workshop planning and meeting facilitation

Effective problem solving is all about using the right process and following a plan tailored to the issue at hand. Recognizing your team or organization has an issue isn’t enough to come up with effective problem solving strategies. 

To truly understand a problem and develop appropriate solutions, you will want to follow a solid process, follow the necessary problem solving steps, and bring all of your problem solving skills to the table.  

We’ll first guide you through the seven step problem solving process you and your team can use to effectively solve complex business challenges. We’ll also look at what problem solving strategies you can employ with your team when looking for a way to approach the process. We’ll then discuss the problem solving skills you need to be more effective at solving problems, complete with an activity from the SessionLab library you can use to develop that skill in your team.

Let’s get to it! 

What is a problem solving process?

• What are the problem solving steps I need to follow?

Problem solving strategies

What skills do i need to be an effective problem solver, how can i improve my problem solving skills.

Solving problems is like baking a cake. You can go straight into the kitchen without a recipe or the right ingredients and do your best, but the end result is unlikely to be very tasty!

Using a process to bake a cake allows you to use the best ingredients without waste, collect the right tools, account for allergies, decide whether it is a birthday or wedding cake, and then bake efficiently and on time. The result is a better cake that is fit for purpose, tastes better and has created less mess in the kitchen. Also, it should have chocolate sprinkles. Having a step by step process to solve organizational problems allows you to go through each stage methodically and ensure you are trying to solve the right problems and select the most appropriate, effective solutions.

What are the problem solving steps I need to follow? 

All problem solving processes go through a number of steps in order to move from identifying a problem to resolving it.

Depending on your problem solving model and who you ask, there can be anything between four and nine problem solving steps you should follow in order to find the right solution. Whatever framework you and your group use, there are some key items that should be addressed in order to have an effective process.

We’ve looked at problem solving processes from sources such as the American Society for Quality and their four step approach , and Mediate ‘s six step process. By reflecting on those and our own problem solving processes, we’ve come up with a sequence of seven problem solving steps we feel best covers everything you need in order to effectively solve problems.

1. Problem identification 

The first stage of any problem solving process is to identify the problem or problems you might want to solve. Effective problem solving strategies always begin by allowing a group scope to articulate what they believe the problem to be and then coming to some consensus over which problem they approach first. Problem solving activities used at this stage often have a focus on creating frank, open discussion so that potential problems can be brought to the surface.

2. Problem analysis 

Though this step is not a million miles from problem identification, problem analysis deserves to be considered separately. It can often be an overlooked part of the process and is instrumental when it comes to developing effective solutions.

The process of problem analysis means ensuring that the problem you are seeking to solve is the right problem . As part of this stage, you may look deeper and try to find the root cause of a specific problem at a team or organizational level.

Remember that problem solving strategies should not only be focused on putting out fires in the short term but developing long term solutions that deal with the root cause of organizational challenges. 

Whatever your approach, analyzing a problem is crucial in being able to select an appropriate solution and the problem solving skills deployed in this stage are beneficial for the rest of the process and ensuring the solutions you create are fit for purpose.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or problem solving activities designed to produce working prototypes of possible solutions. 

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold. 

4. Solution development

No solution is likely to be perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically. 

During this stage, you will often ask your team to iterate and improve upon your frontrunning solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose. 

5. Decision making 

Nearly there! Once your group has reached consensus and selected a solution that applies to the problem at hand you have some decisions to make. You will want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

The decision making stage is a part of the problem solving process that can get missed or taken as for granted. Fail to properly allocate roles and plan out how a solution will actually be implemented and it less likely to be successful in solving the problem.

Have clear accountabilities, actions, timeframes, and follow-ups. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group. 

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved. 

6. Solution implementation 

This is what we were waiting for! All problem solving strategies have the end goal of implementing a solution and solving a problem in mind. 

Remember that in order for any solution to be successful, you need to help your group through all of the previous problem solving steps thoughtfully. Only then can you ensure that you are solving the right problem but also that you have developed the correct solution and can then successfully implement and measure the impact of that solution.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way.

7. Solution evaluation 

So you and your team developed a great solution to a problem and have a gut feeling its been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback. You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives. 

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization. 

It’s worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time. Data and insight is invaluable at every stage of the problem solving process and this one is no different.

Problem solving workshops made easy

Problem solving strategies are methods of approaching and facilitating the process of problem-solving with a set of techniques , actions, and processes. Different strategies are more effective if you are trying to solve broad problems such as achieving higher growth versus more focused problems like, how do we improve our customer onboarding process?

Broadly, the problem solving steps outlined above should be included in any problem solving strategy though choosing where to focus your time and what approaches should be taken is where they begin to differ. You might find that some strategies ask for the problem identification to be done prior to the session or that everything happens in the course of a one day workshop.

The key similarity is that all good problem solving strategies are structured and designed. Four hours of open discussion is never going to be as productive as a four-hour workshop designed to lead a group through a problem solving process.

Good problem solving strategies are tailored to the team, organization and problem you will be attempting to solve. Here are some example problem solving strategies you can learn from or use to get started.

Use a workshop to lead a team through a group process

Often, the first step to solving problems or organizational challenges is bringing a group together effectively. Most teams have the tools, knowledge, and expertise necessary to solve their challenges – they just need some guidance in how to use leverage those skills and a structure and format that allows people to focus their energies.

Facilitated workshops are one of the most effective ways of solving problems of any scale. By designing and planning your workshop carefully, you can tailor the approach and scope to best fit the needs of your team and organization. 

Problem solving workshop

• Creating a bespoke, tailored process
• Tackling problems of any size
• Building in-house workshop ability and encouraging their use

Workshops are an effective strategy for solving problems. By using tried and test facilitation techniques and methods, you can design and deliver a workshop that is perfectly suited to the unique variables of your organization. You may only have the capacity for a half-day workshop and so need a problem solving process to match. 

By using our session planner tool and importing methods from our library of 700+ facilitation techniques, you can create the right problem solving workshop for your team. It might be that you want to encourage creative thinking or look at things from a new angle to unblock your groups approach to problem solving. By tailoring your workshop design to the purpose, you can help ensure great results.

One of the main benefits of a workshop is the structured approach to problem solving. Not only does this mean that the workshop itself will be successful, but many of the methods and techniques will help your team improve their working processes outside of the workshop. 

We believe that workshops are one of the best tools you can use to improve the way your team works together. Start with a problem solving workshop and then see what team building, culture or design workshops can do for your organization!

Run a design sprint

Great for: 

• aligning large, multi-discipline teams
• quickly designing and testing solutions
• tackling large, complex organizational challenges and breaking them down into smaller tasks

By using design thinking principles and methods, a design sprint is a great way of identifying, prioritizing and prototyping solutions to long term challenges that can help solve major organizational problems with quick action and measurable results.

Some familiarity with design thinking is useful, though not integral, and this strategy can really help a team align if there is some discussion around which problems should be approached first. 

The stage-based structure of the design sprint is also very useful for teams new to design thinking.  The inspiration phase, where you look to competitors that have solved your problem, and the rapid prototyping and testing phases are great for introducing new concepts that will benefit a team in all their future work. 

It can be common for teams to look inward for solutions and so looking to the market for solutions you can iterate on can be very productive. Instilling an agile prototyping and testing mindset can also be great when helping teams move forwards – generating and testing solutions quickly can help save time in the long run and is also pretty exciting!

Break problems down into smaller issues

Organizational challenges and problems are often complicated and large scale in nature. Sometimes, trying to resolve such an issue in one swoop is simply unachievable or overwhelming. Try breaking down such problems into smaller issues that you can work on step by step. You may not be able to solve the problem of churning customers off the bat, but you can work with your team to identify smaller effort but high impact elements and work on those first.

This problem solving strategy can help a team generate momentum, prioritize and get some easy wins. It’s also a great strategy to employ with teams who are just beginning to learn how to approach the problem solving process. If you want some insight into a way to employ this strategy, we recommend looking at our design sprint template below!

Use guiding frameworks or try new methodologies

Some problems are best solved by introducing a major shift in perspective or by using new methodologies that encourage your team to think differently.

Props and tools such as Methodkit , which uses a card-based toolkit for facilitation, or Lego Serious Play can be great ways to engage your team and find an inclusive, democratic problem solving strategy. Remember that play and creativity are great tools for achieving change and whatever the challenge, engaging your participants can be very effective where other strategies may have failed.

LEGO Serious Play

• Improving core problem solving skills
• Thinking outside of the box
• Encouraging creative solutions

LEGO Serious Play is a problem solving methodology designed to get participants thinking differently by using 3D models and kinesthetic learning styles. By physically building LEGO models based on questions and exercises, participants are encouraged to think outside of the box and create their own responses. 

Collaborate LEGO Serious Play exercises are also used to encourage communication and build problem solving skills in a group. By using this problem solving process, you can often help different kinds of learners and personality types contribute and unblock organizational problems with creative thinking. 

Problem solving strategies like LEGO Serious Play are super effective at helping a team solve more skills-based problems such as communication between teams or a lack of creative thinking. Some problems are not suited to LEGO Serious Play and require a different problem solving strategy.

Card Decks and Method Kits

• New facilitators or non-facilitators 
• Approaching difficult subjects with a simple, creative framework
• Engaging those with varied learning styles

Card decks and method kids are great tools for those new to facilitation or for whom facilitation is not the primary role. Card decks such as the emotional culture deck can be used for complete workshops and in many cases, can be used right out of the box. Methodkit has a variety of kits designed for scenarios ranging from personal development through to personas and global challenges so you can find the right deck for your particular needs.

Having an easy to use framework that encourages creativity or a new approach can take some of the friction or planning difficulties out of the workshop process and energize a team in any setting. Simplicity is the key with these methods. By ensuring everyone on your team can get involved and engage with the process as quickly as possible can really contribute to the success of your problem solving strategy.

Source external advice

Looking to peers, experts and external facilitators can be a great way of approaching the problem solving process. Your team may not have the necessary expertise, insights of experience to tackle some issues, or you might simply benefit from a fresh perspective. Some problems may require bringing together an entire team, and coaching managers or team members individually might be the right approach. Remember that not all problems are best resolved in the same manner.

If you’re a solo entrepreneur, peer groups, coaches and mentors can also be invaluable at not only solving specific business problems, but in providing a support network for resolving future challenges. One great approach is to join a Mastermind Group and link up with like-minded individuals and all grow together. Remember that however you approach the sourcing of external advice, do so thoughtfully, respectfully and honestly. Reciprocate where you can and prepare to be surprised by just how kind and helpful your peers can be!

Mastermind Group

• Solo entrepreneurs or small teams with low capacity
• Peer learning and gaining outside expertise
• Getting multiple external points of view quickly

Problem solving in large organizations with lots of skilled team members is one thing, but how about if you work for yourself or in a very small team without the capacity to get the most from a design sprint or LEGO Serious Play session? 

A mastermind group – sometimes known as a peer advisory board – is where a group of people come together to support one another in their own goals, challenges, and businesses. Each participant comes to the group with their own purpose and the other members of the group will help them create solutions, brainstorm ideas, and support one another. 

Mastermind groups are very effective in creating an energized, supportive atmosphere that can deliver meaningful results. Learning from peers from outside of your organization or industry can really help unlock new ways of thinking and drive growth. Access to the experience and skills of your peers can be invaluable in helping fill the gaps in your own ability, particularly in young companies.

A mastermind group is a great solution for solo entrepreneurs, small teams, or for organizations that feel that external expertise or fresh perspectives will be beneficial for them. It is worth noting that Mastermind groups are often only as good as the participants and what they can bring to the group. Participants need to be committed, engaged and understand how to work in this context. 

Coaching and mentoring

• Focused learning and development
• Filling skills gaps
• Working on a range of challenges over time

Receiving advice from a business coach or building a mentor/mentee relationship can be an effective way of resolving certain challenges. The one-to-one format of most coaching and mentor relationships can really help solve the challenges those individuals are having and benefit the organization as a result.

A great mentor can be invaluable when it comes to spotting potential problems before they arise and coming to understand a mentee very well has a host of other business benefits. You might run an internal mentorship program to help develop your team’s problem solving skills and strategies or as part of a large learning and development program. External coaches can also be an important part of your problem solving strategy, filling skills gaps for your management team or helping with specific business issues. 

Now we’ve explored the problem solving process and the steps you will want to go through in order to have an effective session, let’s look at the skills you and your team need to be more effective problem solvers.

Problem solving skills are highly sought after, whatever industry or team you work in. Organizations are keen to employ people who are able to approach problems thoughtfully and find strong, realistic solutions. Whether you are a facilitator , a team leader or a developer, being an effective problem solver is a skill you’ll want to develop.

Problem solving skills form a whole suite of techniques and approaches that an individual uses to not only identify problems but to discuss them productively before then developing appropriate solutions.

Here are some of the most important problem solving skills everyone from executives to junior staff members should learn. We’ve also included an activity or exercise from the SessionLab library that can help you and your team develop that skill. 

If you’re running a workshop or training session to try and improve problem solving skills in your team, try using these methods to supercharge your process!

Active listening

Active listening is one of the most important skills anyone who works with people can possess. In short, active listening is a technique used to not only better understand what is being said by an individual, but also to be more aware of the underlying message the speaker is trying to convey. When it comes to problem solving, active listening is integral for understanding the position of every participant and to clarify the challenges, ideas and solutions they bring to the table.

Some active listening skills include:

• Paying complete attention to the speaker.
• Removing distractions.
• Avoid interruption.
• Taking the time to fully understand before preparing a rebuttal.
• Responding respectfully and appropriately.
• Demonstrate attentiveness and positivity with an open posture, making eye contact with the speaker, smiling and nodding if appropriate. Show that you are listening and encourage them to continue.
• Be aware of and respectful of feelings. Judge the situation and respond appropriately. You can disagree without being disrespectful.   
• Observe body language. 
• Paraphrase what was said in your own words, either mentally or verbally.
• Remain neutral. 
• Reflect and take a moment before responding.
• Ask deeper questions based on what is said and clarify points where necessary.   

Active Listening   #hyperisland   #skills   #active listening   #remote-friendly   This activity supports participants to reflect on a question and generate their own solutions using simple principles of active listening and peer coaching. It’s an excellent introduction to active listening but can also be used with groups that are already familiar with it. Participants work in groups of three and take turns being: “the subject”, the listener, and the observer.

Analytical skills

All problem solving models require strong analytical skills, particularly during the beginning of the process and when it comes to analyzing how solutions have performed.

Analytical skills are primarily focused on performing an effective analysis by collecting, studying and parsing data related to a problem or opportunity. 

It often involves spotting patterns, being able to see things from different perspectives and using observable facts and data to make suggestions or produce insight. 

Analytical skills are also important at every stage of the problem solving process and by having these skills, you can ensure that any ideas or solutions you create or backed up analytically and have been sufficiently thought out.

Nine Whys   #innovation   #issue analysis   #liberating structures   With breathtaking simplicity, you can rapidly clarify for individuals and a group what is essentially important in their work. You can quickly reveal when a compelling purpose is missing in a gathering and avoid moving forward without clarity. When a group discovers an unambiguous shared purpose, more freedom and more responsibility are unleashed. You have laid the foundation for spreading and scaling innovations with fidelity.

Collaboration

Trying to solve problems on your own is difficult. Being able to collaborate effectively, with a free exchange of ideas, to delegate and be a productive member of a team is hugely important to all problem solving strategies.

Remember that whatever your role, collaboration is integral, and in a problem solving process, you are all working together to find the best solution for everyone. 

Marshmallow challenge with debriefing   #teamwork   #team   #leadership   #collaboration   In eighteen minutes, teams must build the tallest free-standing structure out of 20 sticks of spaghetti, one yard of tape, one yard of string, and one marshmallow. The marshmallow needs to be on top. The Marshmallow Challenge was developed by Tom Wujec, who has done the activity with hundreds of groups around the world. Visit the Marshmallow Challenge website for more information. This version has an extra debriefing question added with sample questions focusing on roles within the team.

Communication  

Being an effective communicator means being empathetic, clear and succinct, asking the right questions, and demonstrating active listening skills throughout any discussion or meeting. 

In a problem solving setting, you need to communicate well in order to progress through each stage of the process effectively. As a team leader, it may also fall to you to facilitate communication between parties who may not see eye to eye. Effective communication also means helping others to express themselves and be heard in a group.

Bus Trip   #feedback   #communication   #appreciation   #closing   #thiagi   #team   This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.

Creative problem solving skills can be some of the best tools in your arsenal. Thinking creatively, being able to generate lots of ideas and come up with out of the box solutions is useful at every step of the process. 

The kinds of problems you will likely discuss in a problem solving workshop are often difficult to solve, and by approaching things in a fresh, creative manner, you can often create more innovative solutions.

Having practical creative skills is also a boon when it comes to problem solving. If you can help create quality design sketches and prototypes in record time, it can help bring a team to alignment more quickly or provide a base for further iteration.

The paper clip method   #sharing   #creativity   #warm up   #idea generation   #brainstorming   The power of brainstorming. A training for project leaders, creativity training, and to catalyse getting new solutions.

Critical thinking

Critical thinking is one of the fundamental problem solving skills you’ll want to develop when working on developing solutions. Critical thinking is the ability to analyze, rationalize and evaluate while being aware of personal bias, outlying factors and remaining open-minded.

Defining and analyzing problems without deploying critical thinking skills can mean you and your team go down the wrong path. Developing solutions to complex issues requires critical thinking too – ensuring your team considers all possibilities and rationally evaluating them. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Data analysis 

Though it shares lots of space with general analytical skills, data analysis skills are something you want to cultivate in their own right in order to be an effective problem solver.

Being good at data analysis doesn’t just mean being able to find insights from data, but also selecting the appropriate data for a given issue, interpreting it effectively and knowing how to model and present that data. Depending on the problem at hand, it might also include a working knowledge of specific data analysis tools and procedures. 

Having a solid grasp of data analysis techniques is useful if you’re leading a problem solving workshop but if you’re not an expert, don’t worry. Bring people into the group who has this skill set and help your team be more effective as a result.

Decision making

All problems need a solution and all solutions require that someone make the decision to implement them. Without strong decision making skills, teams can become bogged down in discussion and less effective as a result. 

Making decisions is a key part of the problem solving process. It’s important to remember that decision making is not restricted to the leadership team. Every staff member makes decisions every day and developing these skills ensures that your team is able to solve problems at any scale. Remember that making decisions does not mean leaping to the first solution but weighing up the options and coming to an informed, well thought out solution to any given problem that works for the whole team.

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

Dependability

Most complex organizational problems require multiple people to be involved in delivering the solution. Ensuring that the team and organization can depend on you to take the necessary actions and communicate where necessary is key to ensuring problems are solved effectively.

Being dependable also means working to deadlines and to brief. It is often a matter of creating trust in a team so that everyone can depend on one another to complete the agreed actions in the agreed time frame so that the team can move forward together. Being undependable can create problems of friction and can limit the effectiveness of your solutions so be sure to bear this in mind throughout a project. 

Team Purpose & Culture   #team   #hyperisland   #culture   #remote-friendly   This is an essential process designed to help teams define their purpose (why they exist) and their culture (how they work together to achieve that purpose). Defining these two things will help any team to be more focused and aligned. With support of tangible examples from other companies, the team members work as individuals and a group to codify the way they work together. The goal is a visual manifestation of both the purpose and culture that can be put up in the team’s work space.

Emotional intelligence

Emotional intelligence is an important skill for any successful team member, whether communicating internally or with clients or users. In the problem solving process, emotional intelligence means being attuned to how people are feeling and thinking, communicating effectively and being self-aware of what you bring to a room. 

There are often differences of opinion when working through problem solving processes, and it can be easy to let things become impassioned or combative. Developing your emotional intelligence means being empathetic to your colleagues and managing your own emotions throughout the problem and solution process. Be kind, be thoughtful and put your points across care and attention. 

Being emotionally intelligent is a skill for life and by deploying it at work, you can not only work efficiently but empathetically. Check out the emotional culture workshop template for more!

Facilitation

As we’ve clarified in our facilitation skills post, facilitation is the art of leading people through processes towards agreed-upon objectives in a manner that encourages participation, ownership, and creativity by all those involved. While facilitation is a set of interrelated skills in itself, the broad definition of facilitation can be invaluable when it comes to problem solving. Leading a team through a problem solving process is made more effective if you improve and utilize facilitation skills – whether you’re a manager, team leader or external stakeholder.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Flexibility 

Being flexible is a vital skill when it comes to problem solving. This does not mean immediately bowing to pressure or changing your opinion quickly: instead, being flexible is all about seeing things from new perspectives, receiving new information and factoring it into your thought process.

Flexibility is also important when it comes to rolling out solutions. It might be that other organizational projects have greater priority or require the same resources as your chosen solution. Being flexible means understanding needs and challenges across the team and being open to shifting or arranging your own schedule as necessary. Again, this does not mean immediately making way for other projects. It’s about articulating your own needs, understanding the needs of others and being able to come to a meaningful compromise.

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Working in any group can lead to unconscious elements of groupthink or situations in which you may not wish to be entirely honest. Disagreeing with the opinions of the executive team or wishing to save the feelings of a coworker can be tricky to navigate, but being honest is absolutely vital when to comes to developing effective solutions and ensuring your voice is heard. 

Remember that being honest does not mean being brutally candid. You can deliver your honest feedback and opinions thoughtfully and without creating friction by using other skills such as emotional intelligence. 

Explore your Values   #hyperisland   #skills   #values   #remote-friendly   Your Values is an exercise for participants to explore what their most important values are. It’s done in an intuitive and rapid way to encourage participants to follow their intuitive feeling rather than over-thinking and finding the “correct” values. It is a good exercise to use to initiate reflection and dialogue around personal values.

Initiative 

The problem solving process is multi-faceted and requires different approaches at certain points of the process. Taking initiative to bring problems to the attention of the team, collect data or lead the solution creating process is always valuable. You might even roadtest your own small scale solutions or brainstorm before a session. Taking initiative is particularly effective if you have good deal of knowledge in that area or have ownership of a particular project and want to get things kickstarted.

That said, be sure to remember to honor the process and work in service of the team. If you are asked to own one part of the problem solving process and you don’t complete that task because your initiative leads you to work on something else, that’s not an effective method of solving business challenges.

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Impartiality

A particularly useful problem solving skill for product owners or managers is the ability to remain impartial throughout much of the process. In practice, this means treating all points of view and ideas brought forward in a meeting equally and ensuring that your own areas of interest or ownership are not favored over others. 

There may be a stage in the process where a decision maker has to weigh the cost and ROI of possible solutions against the company roadmap though even then, ensuring that the decision made is based on merit and not personal opinion. 

Empathy map   #frame insights   #create   #design   #issue analysis   An empathy map is a tool to help a design team to empathize with the people they are designing for. You can make an empathy map for a group of people or for a persona. To be used after doing personas when more insights are needed.

Being a good leader means getting a team aligned, energized and focused around a common goal. In the problem solving process, strong leadership helps ensure that the process is efficient, that any conflicts are resolved and that a team is managed in the direction of success.

It’s common for managers or executives to assume this role in a problem solving workshop, though it’s important that the leader maintains impartiality and does not bulldoze the group in a particular direction. Remember that good leadership means working in service of the purpose and team and ensuring the workshop is a safe space for employees of any level to contribute. Take a look at our leadership games and activities post for more exercises and methods to help improve leadership in your organization.

Leadership Pizza   #leadership   #team   #remote-friendly   This leadership development activity offers a self-assessment framework for people to first identify what skills, attributes and attitudes they find important for effective leadership, and then assess their own development and initiate goal setting.

In the context of problem solving, mediation is important in keeping a team engaged, happy and free of conflict. When leading or facilitating a problem solving workshop, you are likely to run into differences of opinion. Depending on the nature of the problem, certain issues may be brought up that are emotive in nature. 

Being an effective mediator means helping those people on either side of such a divide are heard, listen to one another and encouraged to find common ground and a resolution. Mediating skills are useful for leaders and managers in many situations and the problem solving process is no different.

Conflict Responses   #hyperisland   #team   #issue resolution   A workshop for a team to reflect on past conflicts, and use them to generate guidelines for effective conflict handling. The workshop uses the Thomas-Killman model of conflict responses to frame a reflective discussion. Use it to open up a discussion around conflict with a team.

Planning 

Solving organizational problems is much more effective when following a process or problem solving model. Planning skills are vital in order to structure, deliver and follow-through on a problem solving workshop and ensure your solutions are intelligently deployed.

Planning skills include the ability to organize tasks and a team, plan and design the process and take into account any potential challenges. Taking the time to plan carefully can save time and frustration later in the process and is valuable for ensuring a team is positioned for success.

3 Action Steps   #hyperisland   #action   #remote-friendly   This is a small-scale strategic planning session that helps groups and individuals to take action toward a desired change. It is often used at the end of a workshop or programme. The group discusses and agrees on a vision, then creates some action steps that will lead them towards that vision. The scope of the challenge is also defined, through discussion of the helpful and harmful factors influencing the group.

Prioritization

As organisations grow, the scale and variation of problems they face multiplies. Your team or is likely to face numerous challenges in different areas and so having the skills to analyze and prioritize becomes very important, particularly for those in leadership roles.

A thorough problem solving process is likely to deliver multiple solutions and you may have several different problems you wish to solve simultaneously. Prioritization is the ability to measure the importance, value, and effectiveness of those possible solutions and choose which to enact and in what order. The process of prioritization is integral in ensuring the biggest challenges are addressed with the most impactful solutions.

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

Project management

Some problem solving skills are utilized in a workshop or ideation phases, while others come in useful when it comes to decision making. Overseeing an entire problem solving process and ensuring its success requires strong project management skills. 

While project management incorporates many of the other skills listed here, it is important to note the distinction of considering all of the factors of a project and managing them successfully. Being able to negotiate with stakeholders, manage tasks, time and people, consider costs and ROI, and tie everything together is massively helpful when going through the problem solving process. 

Record keeping

Working out meaningful solutions to organizational challenges is only one part of the process.  Thoughtfully documenting and keeping records of each problem solving step for future consultation is important in ensuring efficiency and meaningful change. 

For example, some problems may be lower priority than others but can be revisited in the future. If the team has ideated on solutions and found some are not up to the task, record those so you can rule them out and avoiding repeating work. Keeping records of the process also helps you improve and refine your problem solving model next time around!

Personal Kanban   #gamestorming   #action   #agile   #project planning   Personal Kanban is a tool for organizing your work to be more efficient and productive. It is based on agile methods and principles.

Research skills

Conducting research to support both the identification of problems and the development of appropriate solutions is important for an effective process. Knowing where to go to collect research, how to conduct research efficiently, and identifying pieces of research are relevant are all things a good researcher can do well. 

In larger groups, not everyone has to demonstrate this ability in order for a problem solving workshop to be effective. That said, having people with research skills involved in the process, particularly if they have existing area knowledge, can help ensure the solutions that are developed with data that supports their intention. Remember that being able to deliver the results of research efficiently and in a way the team can easily understand is also important. The best data in the world is only as effective as how it is delivered and interpreted.

Customer experience map   #ideation   #concepts   #research   #design   #issue analysis   #remote-friendly   Customer experience mapping is a method of documenting and visualizing the experience a customer has as they use the product or service. It also maps out their responses to their experiences. To be used when there is a solution (even in a conceptual stage) that can be analyzed.

Risk management

Managing risk is an often overlooked part of the problem solving process. Solutions are often developed with the intention of reducing exposure to risk or solving issues that create risk but sometimes, great solutions are more experimental in nature and as such, deploying them needs to be carefully considered. 

Managing risk means acknowledging that there may be risks associated with more out of the box solutions or trying new things, but that this must be measured against the possible benefits and other organizational factors. 

Be informed, get the right data and stakeholders in the room and you can appropriately factor risk into your decision making process. 

Decisions, Decisions…   #communication   #decision making   #thiagi   #action   #issue analysis   When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented.  This exercise, based on Kahneman and Tversky’s classic study , illustrates how the framing effect influences our judgement and our ability to make decisions . The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant’s decision.

Team-building 

No single person is as good at problem solving as a team. Building an effective team and helping them come together around a common purpose is one of the most important problem solving skills, doubly so for leaders. By bringing a team together and helping them work efficiently, you pave the way for team ownership of a problem and the development of effective solutions. 

In a problem solving workshop, it can be tempting to jump right into the deep end, though taking the time to break the ice, energize the team and align them with a game or exercise will pay off over the course of the day.

Remember that you will likely go through the problem solving process multiple times over an organization’s lifespan and building a strong team culture will make future problem solving more effective. It’s also great to work with people you know, trust and have fun with. Working on team building in and out of the problem solving process is a hallmark of successful teams that can work together to solve business problems.

9 Dimensions Team Building Activity   #ice breaker   #teambuilding   #team   #remote-friendly   9 Dimensions is a powerful activity designed to build relationships and trust among team members. There are 2 variations of this icebreaker. The first version is for teams who want to get to know each other better. The second version is for teams who want to explore how they are working together as a team.

Time management 

The problem solving process is designed to lead a team from identifying a problem through to delivering a solution and evaluating its effectiveness. Without effective time management skills or timeboxing of tasks, it can be easy for a team to get bogged down or be inefficient.

By using a problem solving model and carefully designing your workshop, you can allocate time efficiently and trust that the process will deliver the results you need in a good timeframe.

Time management also comes into play when it comes to rolling out solutions, particularly those that are experimental in nature. Having a clear timeframe for implementing and evaluating solutions is vital for ensuring their success and being able to pivot if necessary.

Improving your skills at problem solving is often a career-long pursuit though there are methods you can use to make the learning process more efficient and to supercharge your problem solving skillset.

Remember that the skills you need to be a great problem solver have a large overlap with those skills you need to be effective in any role. Investing time and effort to develop your active listening or critical thinking skills is valuable in any context. Here are 7 ways to improve your problem solving skills.

Share best practices

Remember that your team is an excellent source of skills, wisdom, and techniques and that you should all take advantage of one another where possible. Best practices that one team has for solving problems, conducting research or making decisions should be shared across the organization. If you have in-house staff that have done active listening training or are data analysis pros, have them lead a training session. 

Your team is one of your best resources. Create space and internal processes for the sharing of skills so that you can all grow together. 

Ask for help and attend training

Once you’ve figured out you have a skills gap, the next step is to take action to fill that skills gap. That might be by asking your superior for training or coaching, or liaising with team members with that skill set. You might even attend specialized training for certain skills – active listening or critical thinking, for example, are business-critical skills that are regularly offered as part of a training scheme.

Whatever method you choose, remember that taking action of some description is necessary for growth. Whether that means practicing, getting help, attending training or doing some background reading, taking active steps to improve your skills is the way to go.

Learn a process 

Problem solving can be complicated, particularly when attempting to solve large problems for the first time. Using a problem solving process helps give structure to your problem solving efforts and focus on creating outcomes, rather than worrying about the format. 

Tools such as the seven-step problem solving process above are effective because not only do they feature steps that will help a team solve problems, they also develop skills along the way. Each step asks for people to engage with the process using different skills and in doing so, helps the team learn and grow together. Group processes of varying complexity and purpose can also be found in the SessionLab library of facilitation techniques . Using a tried and tested process and really help ease the learning curve for both those leading such a process, as well as those undergoing the purpose.

Effective teams make decisions about where they should and shouldn’t expend additional effort. By using a problem solving process, you can focus on the things that matter, rather than stumbling towards a solution haphazardly. 

Create a feedback loop

Some skills gaps are more obvious than others. It’s possible that your perception of your active listening skills differs from those of your colleagues. 

It’s valuable to create a system where team members can provide feedback in an ordered and friendly manner so they can all learn from one another. Only by identifying areas of improvement can you then work to improve them. 

Remember that feedback systems require oversight and consideration so that they don’t turn into a place to complain about colleagues. Design the system intelligently so that you encourage the creation of learning opportunities, rather than encouraging people to list their pet peeves.

While practice might not make perfect, it does make the problem solving process easier. If you are having trouble with critical thinking, don’t shy away from doing it. Get involved where you can and stretch those muscles as regularly as possible. 

Problem solving skills come more naturally to some than to others and that’s okay. Take opportunities to get involved and see where you can practice your skills in situations outside of a workshop context. Try collaborating in other circumstances at work or conduct data analysis on your own projects. You can often develop those skills you need for problem solving simply by doing them. Get involved!

Use expert exercises and methods

Learn from the best. Our library of 700+ facilitation techniques is full of activities and methods that help develop the skills you need to be an effective problem solver. Check out our templates to see how to approach problem solving and other organizational challenges in a structured and intelligent manner.

There is no single approach to improving problem solving skills, but by using the techniques employed by others you can learn from their example and develop processes that have seen proven results. 

Try new ways of thinking and change your mindset

Using tried and tested exercises that you know well can help deliver results, but you do run the risk of missing out on the learning opportunities offered by new approaches. As with the problem solving process, changing your mindset can remove blockages and be used to develop your problem solving skills.

Most teams have members with mixed skill sets and specialties. Mix people from different teams and share skills and different points of view. Teach your customer support team how to use design thinking methods or help your developers with conflict resolution techniques. Try switching perspectives with facilitation techniques like Flip It! or by using new problem solving methodologies or models. Give design thinking, liberating structures or lego serious play a try if you want to try a new approach. You will find that framing problems in new ways and using existing skills in new contexts can be hugely useful for personal development and improving your skillset. It’s also a lot of fun to try new things. Give it a go!

Encountering business challenges and needing to find appropriate solutions is not unique to your organization. Lots of very smart people have developed methods, theories and approaches to help develop problem solving skills and create effective solutions. Learn from them!

Books like The Art of Thinking Clearly , Think Smarter, or Thinking Fast, Thinking Slow are great places to start, though it’s also worth looking at blogs related to organizations facing similar problems to yours, or browsing for success stories. Seeing how Dropbox massively increased growth and working backward can help you see the skills or approach you might be lacking to solve that same problem. Learning from others by reading their stories or approaches can be time-consuming but ultimately rewarding.

A tired, distracted mind is not in the best position to learn new skills. It can be tempted to burn the candle at both ends and develop problem solving skills outside of work. Absolutely use your time effectively and take opportunities for self-improvement, though remember that rest is hugely important and that without letting your brain rest, you cannot be at your most effective. 

Creating distance between yourself and the problem you might be facing can also be useful. By letting an idea sit, you can find that a better one presents itself or you can develop it further. Take regular breaks when working and create a space for downtime. Remember that working smarter is preferable to working harder and that self-care is important for any effective learning or improvement process.

Want to design better group processes?

Over to you

Now we’ve explored some of the key problem solving skills and the problem solving steps necessary for an effective process, you’re ready to begin developing more effective solutions and leading problem solving workshops.

Need more inspiration? Check out our post on problem solving activities you can use when guiding a group towards a great solution in your next workshop or meeting. Have questions? Did you have a great problem solving technique you use with your team? Get in touch in the comments below. We’d love to chat!

Leave a Comment Cancel reply

Your email address will not be published. Required fields are marked *

Going from a mere idea to a workshop that delivers results for your clients can feel like a daunting task. In this piece, we will shine a light on all the work behind the scenes and help you learn how to plan a workshop from start to finish. On a good day, facilitation can feel like effortless magic, but that is mostly the result of backstage work, foresight, and a lot of careful planning. Read on to learn a step-by-step approach to breaking the process of planning a workshop into small, manageable chunks.  The flow starts with the first meeting with a client to define the purposes of a workshop.…

How does learning work? A clever 9-year-old once told me: “I know I am learning something new when I am surprised.” The science of adult learning tells us that, in order to learn new skills (which, unsurprisingly, is harder for adults to do than kids) grown-ups need to first get into a specific headspace.  In a business, this approach is often employed in a training session where employees learn new skills or work on professional development. But how do you ensure your training is effective? In this guide, we'll explore how to create an effective training session plan and run engaging training sessions. As team leader, project manager, or consultant,…

Facilitation is more and more recognized as a key component of work, as employers and society are faced with bigger and more complex problems and ideas. From facilitating meetings to big, multi-stakeholder strategy development workshops, the facilitator's skillset is more and more in demand. In this article, we will go through a list of the best online facilitation resources, including newsletters, podcasts, communities, and 10 free toolkits you can bookmark and read to upskill and improve your facilitation practice. When designing activities and workshops, you'll probably start by using templates and methods you are familiar with. Soon enough, you'll need to expand your range and look for facilitation methods and…

Design your next workshop with SessionLab

Join the 150,000 facilitators using SessionLab

Sign up for free

Find out how Siemens has benefited from our services

of the DAX 30 companies work with us​​

• Solutions Use cases Answer to your HR questions. smartData - Know the future Labor market insights Power your workforce strategy with actionable data. smartPlan - Plan the future Workforce planning Design your future workforce & uncover skills risks and gaps. smartPeople - Build the future Talent marketplace Discover your internal skills and build a future-fit workforce.
• Podcasts & interviews
• ROI calculator
• HR Glossary

See why 100+ companies choose HRForecast​.

• Book a demo

How to assess problem-solving skills

Human beings have been fascinated and motivated by problem-solving for as long as time. Let’s start with the classic ancient legend of Oedipus. The Sphinx aggressively addressed anyone who dared to enter Thebes by posing a riddle. If the traveler failed to answer the riddle correctly, the result was death. However, the Sphinx would be destroyed when the answer was finally correct.

Alas, along came Oedipus. He answered correctly. He unlocked this complex riddle and killed the Sphinx.

However, rationality was hardly defined at that time. Today, though, most people assume that it simply takes raw intelligence to be a great problem solver. However, it’s not the only crucial element.

Introduction to key problem-solving skills

You’ve surely noticed that many of the skills listed in the problem-solving process are repeated. This is because having these abilities and talents are so crucial to the entire course of getting a problem solved. Let’s look at some key problem-solving skills that are essential in the workplace.

Communication, listening, and customer service skills

In all the stages of problem-solving, you need to listen and engage to understand what the problem is and come to a conclusion as to what the solution may be. Another challenge is being able to communicate effectively so that people understand what you’re saying. It further rolls into interpersonal communication and customer service skills, which really are all about listening and responding appropriately.

Data analysis, research, and topic understanding skills

To produce the best solutions, employees must be able to understand the problem thoroughly. This is possible when the workforce studies the topic and the process correctly. In the workplace, this knowledge comes from years of relevant experience.

Dependability, believability, trustworthiness, and follow-through

To make change happen and take the following steps towards problem-solving, the qualities of dependability, trustworthiness, and diligence are a must. For example, if a person is known for not keeping their word, laziness, and committing blunders, that is not someone you’ll depend on when they provide you with a solution, will you?

Leadership, team-building, and decision-making

A true leader can learn and grow from the problems that arise in their jobs and utilize each challenge to hone their leadership skills. Problem-solving is an important skill for leaders who want to eliminate challenges that can otherwise hinder their people’s or their business’ growth. Let’s take a look at some statistics that prove just how important these skills are:

A Harvard Business Review study states that of all the skills that influence a leader’s success, problem-solving ranked third out of 16.

According to a survey by Goremotely.net, only 10% of CEOs are leaders who guide staff by example .

Another  study at Havard Business Review found a direct link between teambuilding as a social activity and employee motivation.

Are you looking for a holistic way to develop leaders in your workplace?

Numerous skills and attributes define a successful one from a rookie when it comes to leaders. Our leadership development plan (with examples!) can help HR leaders identify potential leaders that are in sync with your company’s future goals.

Why is problem solving important in the workplace?

As a business leader, when too much of your time is spent managing escalations, the lack of problem-solving skills may hurt your business. While you may be hiring talented and capable employees and paying them well, it is only when you harness their full potential and translate that into business value that it is considered a successful hire.

The impact of continuing with poor problem-solving skills may show up in your organization as operational inefficiencies that may also manifest in product quality issues, defects, re-work and non-conformance to design specifications. When the product is defective, or the service is not up to the mark, it directly affects your customer’s experience and consequently reflects on the company’s profile.

At times, poor problem-solving skills could lead to missed market opportunities, slow time to market, customer dissatisfaction, regulatory compliance issues, and declining employee morale.

Problem-solving skills are important for individual business leaders as well. Suppose you’re busy responding to frequent incidents that have the same variables. In that case, this prevents you from focusing your time and effort on improving the future success of business outcomes.

Proven methods to assess and improve problem-solving skills

Pre-employment problem-solving skill assessment .

Recent research indicates that up to 85% of resumes contain misleading statements. Similarly, interviews are subjective and ultimately serve as poor predictors of job performance .

To provide a reliable and objective means of gathering job-related information on candidates, you must validate and develop pre-employment problem-solving assessments. You can further use the data from pre-employment tests to make informed and defensible hiring decisions.

Depending on the job profile, below are examples of pre-employment problem-solving assessment tests:

Personality tests: The rise of personality testing in the 20th century was an endeavor to maximize employee potential. Personality tests help to identify workplace patterns, relevant characteristics, and traits, and to assess how people may respond to different situations.

Examples of personality tests include the Big five personality traits test and Mercer | Mettl’s Dark Personality Inventory .

Cognitive ability test: A pre-employment aptitude test assesses individuals’ abilities such as critical thinking, verbal reasoning, numerical ability, problem-solving, decision-making, etc., which are indicators of a person’s intelligence quotient (IQ). The test results provide data about on-the-job performance. It also assesses current and potential employees for different job levels.

Criteria Cognitive Aptitude test , McQuaig Mental Agility Test , and Hogan Business Reasoning Inventory are commonly used cognitive ability assessment tests.

Convergent and divergent thinking methods

American psychologist JP Guilford coined the terms “convergent thinking” and “divergent thinking” in the 1950s.

Convergent thinking involves starting with pieces of information and then converging around a solution. An example would be determining the correct answer to a multiple-choice question.

The nature of the question does not demand creativity but rather inherently encourages a person to consider the veracity of each answer provided before selecting the single correct one.

Divergent thinking, on the other hand, starts with a prompt that encourages people to think critically, diverging towards distinct answers. An example of divergent thinking would be asking open-ended questions.

Here’s an example of what convergent thinking and a divergent problem-solving model would look like.

The 5 whys method , developed by Sakichi Toyoda, is part of the Toyota production system. In this method, when you come across a problem, you analyze the root cause by asking “Why?” five times. By recognizing the countermeasure, you can prevent the problem from recurring. Here’s an example of the 5 whys method.

Source: Kanbanzie

This method is specifically useful when you have a recurring problem that reoccurs despite repeated actions to address it. It indicates that you are treating the symptoms of the problem and not the actual problem itself.

Starbursting

While brainstorming is about the team coming together to try to find answers, starbursting flips it over and asks everyone to think of questions instead. Here’s an example of the starbursting method.

The idea of this method is to go and expand from here, layering more and more questions until you’ve covered every eventuality of the problem.

Use of data analysis to measure improvement in problem-solving skills for your organization

Problem-solving and data analytics are often used together. Supporting data is very handy whenever a particular problem occurs. By using data analytics, you can find the supporting data and analyze it to use for solving a specific problem.

However, we must emphasize that the data you’re using to solve the problem is accurate and complete. Otherwise, misleading data may take you off track of the problem at hand or even make it appear more complex than it is. Moreover, as you gain knowledge about the current problem, it further eases the way to solve it.

Let’s dig deeper into the top 3 reasons data analytics is important in problem-solving.

 1. Uncover hidden details

Modern data analytics tools have numerous features that let you analyze the given data thoroughly and find hidden or repeating trends without needing any extra human effort. These automated tools are great at extracting the depths of data, going back way into the past.

2. Automated models

Automation is the future. Businesses don’t have enough time or the budget to encourage manual workforces to go through loads of data to solve business problems. Instead, the tools can collect, combine, clean, and transform the relevant data all by themselves and finally use it to predict the solutions.

3. Explore similar problems

When you use a data analytics approach to solve problems, you can collect all the data available and store it. It can assist you when you find yourself in similar problems, providing references for how such issues were tackled in the past.

If you’re looking for ways to help develop problem-solving skills in the workplace and want to build a team of employees who can solve their own problems, contact us to learn how we can help you achieve it.

Stay up to date with our newsletter

Every month, we’ll send you a curated newsletter with our updates and the latest industry news.

More stories we think you will like

KPMG Digital Hub – What is digitalization?

Scrum: How to use in your projects and daily life? – What the Future Ep. 38

Competencies and skills of a future recruiter

HRForecast newsletter

Get only relevant and insightful letters from us every month

Not a customer yet? Contact us

Career at HRForecast

Why hrforecast.

• Customer Stories
• Trust and Security
• Data Analytics Approach
• IT Skills Analytics
• smartPeople

2023 © Copyright - HRForecast | Imprint | Privacy policy | Terms and conditions (MSA)

THE BEST TEST PRACTICE

Learn how to pass any reasoning test with my tips, training and free practice tests..

Recommended by:

Free Practice Aptitude Tests

Take 16 free practice aptitude tests . Each test comes with answers and fully explained solutions to each question.

What Is the Saville Wave Test?

The Saville Wave test is a personality questionnaire that comes in different versions to suit all sorts of job roles and levels of seniority.

Created by Saville Assessment, the Wave tests are designed to be the ‘best-in-class predictor of workplace performance and potential’.

They blend digital innovation and science to cover aspects of competency, potential, motivation, talent and preferred company culture in one short assessment.

The Wave tests are usually used in recruitment and selection, but they are also used for talent management and succession planning.

There are two main types of Wave tests used in recruitment:

• The Wave Focus Styles
• The Wave Professional Styles

It is becoming increasingly common for employers to ask potential new employees to complete a variety of assessments as part of their recruitment processes.

One example of this is the Thomas International PPA assessment , which is a personality test commonly used by employers who are looking for individuals with specific personality types or strengths in defined areas.

In this article, you’ll learn what the Thomas International PPA Test is, what you can expect if you are asked to take the assessment and how your test will be scored.

We have also included plenty of helpful tips and free Thomas International PPA sample test questions to help you prepare ahead of taking the Thomas PPA assessment.

The NWEA MAP Growth Test is used in thousands of schools across the US to assess children academically.

The test can be given three times in a school year and helps teachers to plan their lessons so that children can reach their potential and continue to grow throughout their time in education.

In this article, you will learn more about the different levels of the test and the way it is structured to suit different grades, what types of questions are on the tests and how best to prepare your child for success.

If your child is under the age of 12 and aims to get into a gifted school program, they will most likely be required to take the NNAT test to assess their skills.

If you know that your child is expected to take the exam, you can help them prepare for it by letting them know what to expect.

This article contains the most relevant information concerning the NNAT test, including its purpose, scoring system and levels.

You will also receive plenty of helpful tips on how to help your child prepare for the exam by completing a Naglieri Nonverbal Ability Test sample and working on their weaknesses in each question type.

The Hogan Business Reasoning Inventory (HBRI) is a scientifically-based aptitude test.

It is designed to assess cognitive ability and a candidate’s preferences for using qualitative and quantitative reasoning skills.

The HBRI is a popular tool for pre-employment screening, particularly in the management, sales and marketing sectors.

If you have been asked to take the HBRI, your test results will offer prospective employers insight into your decision-making skills, problem-solving abilities, approach to processing information and ability to learn from past experiences.

In this article, you can learn what to expect when taking the Hogan Business Reasoning Inventory HBRI test, see examples of the type of Hogan Business Reasoning Inventory questions you might be faced with and guidance on how to prepare for the assessment.

The MAP Kindergarten Test is a computer-adaptive test that measures your child’s progress throughout their academic career.

The grades K through 2 tests assess mathematics and reading abilities.

The results from these tests allow teachers to identify the gaps in your child’s knowledge and to better understand their ability to learn and retain information.

The MAP test is administered three times in the academic year to ensure your child’s progress is properly recorded.

The Ramsay Mechanical Aptitude Test is used as part of the pre-employment screening process for a number of roles in different industries.

It is an excellent indicator of how well you can learn on the job, as well as your ability to use basic physics principles and mechanical knowledge to solve problems.

In this article, you will learn more about which job roles require completion of the Ramsay MAT as part of the application process, and what different types of tests are available.

The format of the assessment, as well as the number of questions and the time limit, will also be discussed. You’ll also learn how the Ramsay MAT is scored and what happens next.

There will be example questions that are similar to those you are likely to find on the assessment, as well as some top tips for success.

The Saville assessments are used worldwide by companies during the recruitment process to assess a candidate’s suitability for a given role.

This series of tests measures numerical, verbal, spatial and abstract reasoning . You may also be assigned a situational judgement test and a personality questionnaire. Some roles may even require a mechanical reasoning test .

The SHL OPQ32 test is the flagship personality test from SHL.

Used by major organizations all over the world, it is considered to be one of the best psychometric assessment tools currently available on the market.

It is a trait-based personality test that is designed to gauge a candidate’s personality attributes and behavioral preferences in the workplace.

A candidate’s test results are analyzed by recruiters, helping them to decide whether a candidate is a good match for the job role they have applied for.

OLSAT stands for Otis-Lennon School Ability Test.

Children take the test to help schools decide admissions into their gifted-and-talented programs.

Preparing your children for taking the OLSAT is a good idea as it could determine their eligibility and acceptance to extra academic programs that are offered by their schools.

If you are looking for a career working with the emergency services, then becoming a 911 call handler and dispatcher might be just the role for you.

If you can handle working under pressure, helping the public and are able to deal with difficult and uncomfortable situations with a calm head, then you might have what it takes to be the first port of call in an emergency.

Becoming a 911 call handler and dispatcher means you will need to have some very specific skills and abilities, and as part of the recruitment process, you will have the opportunity to demonstrate your suitability by taking the CritiCall 911 dispatch test .

Used throughout the US for recruiting people for 911 roles, the CritiCall test does not assess your previous experience or your knowledge of the role.

Instead, it is designed to assess candidates on the inherent aptitudes that are needed to be successful in the role.

This article will discuss what the CritiCall test is assessing, the types of questions that you are likely to face and what the recruiters will be looking for.

There will be some example questions, as well as details about what mark you will need to achieve to pass the test.

Finally, there are some CritiCall test prep tips to help you prepare for the assessment and what to think about on the day.

The McQuaig Word Survey is a type of personality assessment.

Survey responses are used to measure a candidate’s key personality traits and compare these with how they are currently behaving in the workplace.

The results from the survey indicate whether a candidate is behaving naturally in their current role, or whether they are making changes to their behaviour.

This article will help you pass the McQuaig Word Survey assessment test by giving you all the tools and practice questions you will need.

The Caliper test is an assessment used by employers to gain a better understanding of a candidate’s personality traits, cognitive abilities and motivations.

The Caliper test is used to help employers predict a candidate's suitability for a role.

In this article, we'll take a detailed look at what the Caliper test is and how it is scored.

We’ll also share some tips on how you can perform at your best when taking your Caliper assessment test.

More and more employers are choosing to use psychometric testing as a part of their recruitment processes as it helps to highlight those candidates who are most likely to be suited to the roles they are looking to fill.

Employers will often use this form of testing when recruiting for mid-to-high level managerial roles or positions that require a specific set of skills.

Using the results of assessments, recruiters and employers are able to see the strengths and skills of individuals as well as being able to predict future performance.

One of the most popular options for psychometric testing is the Criteria Cognitive Aptitude test – more commonly known as the CCAT.

The Bennett Mechanical Comprehension Test (BMCT) , also referred to as the Bennett Mechanical Aptitude Test, is considered the most popular mechanical aptitude test.

However, it is also believed to be the hardest one to pass.

The BMCT requires you to have a knowledge and understanding of physical principles and answer 55 questions about the application of these concepts within 25 minutes.

You typically need to score in the top 20% of candidates to progress to the next stage of recruitment.

If you have applied for a job, apprenticeship or college course in the UK or Australia, you may have been asked to complete a Basic and Key Skills Builder or BKSB assessment) .

The initial BKSB assessment determines suitable applicants for an apprenticeship or places a student in the correct class level on a college course. The assessment tests you on your maths and English skills to identify areas that need improvement.

This guide will explain the BKSB assessment in detail, provide example questions, and answer your queries about the test content and format.

There are a variety of tests and assessments that can be used by companies for candidates applying for jobs.

One of those is the Thomas GIA Test .

This article will define what the Thomas GIA Test is and who it is for, in addition to looking at what the test involves, how it is scored and tips for the next chance to pass the test.

You will also find Thomas GIA test examples and explanations for each answer.

The IE Global Admissions Test (ieGAT) is an entrance exam for the IE University (IEU) in Spain.

It covers numerical , logical and verbal reasoning .

Not every IE program requires an ieGAT score. However, as the programs that do are highly competitive, those who take the ieGAT Test must prepare themselves to achieve the best score possible.

This article will help you understand:

• What the ieGAT is
• The structure
• ieGAT scoring
• How to register for the ieGAT
• The best ways to prepare

More and more companies are introducing psychometric testing as a part of their recruitment processes.

This means that, if you are considering changing careers or applying for a new role within your existing industry, you may need to take an assessment.

One of the most popular tests for corporate employers is the test by Sova Assessment .

The United States Postal Service (USPS) provides extensive career opportunities and seemingly endless possibilities for professional development.

However, anyone looking to work at the USPS must pass a Virtual Entry Assessment designed to find suitable applicants for the role they are trying to fill.

This article covers the Postal Exam 474 , including its main parts, how to pass it and how to prepare for the Virtual Entry Assessment.

Let's start by looking at what exactly the 474 Virtual Entry Assessment is.

Developed by Drs Joyce and Robert Hogan in the 1980s, the Hogan assessment is a collection of tests designed to assess personality traits, leadership skills and cognitive abilities.

The Hogan assessment is generally used as a pre-employment test for management roles.

This article will guide you through the online Hogan tests , provide a range of sample questions, discuss how the Hogan Assessment results are calculated and recommend ways that you can prepare to take the Hogan assessment yourself.

If you’ve recently applied for a managerial or executive role, you may have been asked to take a Saville Analysis Aptitude Test , also known as the Swift Aptitude test.

The Swift Analysis Aptitude Test was created by Saville Assessment, which is a huge name in the test publishing market.

The CAT4 cognitive ability test is an examination designed to measure a student’s academic progress.

When the CAT4 test is scored, teachers and parents will be given a summary of the academic potential of the student.

Any student taking the test will be asked questions that will measure their non-verbal reasoning abilities, verbal reasoning skills, quantitative reasoning abilities and spatial awareness .

In this article, you’ll learn more about what types of questions are asked to examine these skills.

The Korn Ferry Leadership Potential Assessment (KFALP) is used to test candidates to see if they have the potential to become leaders and managers.

It uses seven different categories, known as Seven Signposts, to assess potential leaders:

• Learning Agility
• Leadership Traits
• Derailment Risks

This article will examine the theory behind the assessment, the different topics that are tested and how the assessment is scored.

There will also be example questions so that you know what to expect when you take the KFALP and some tips to help you score as highly as possible when you take the test.

Pymetrics tests identify specific behavioral characteristics and traits.

This article examines why pymetrics tests are used and what to expect in your assessment.

Tips are included to help you get the best results.

The McQuaig Mental Agility Test (MMAT) is a 15-minute timed test that is designed to assess your ability to think quickly.

In this short test, you will face questions that will allow you to demonstrate your speed of thought and general mental agility, which are useful aptitudes when it comes to many jobs in different industries.

In this article, find out more about the structure of the test, the different types of McQuaig Mental Agility test questions and what to expect on the day. You’ll also get some mental agility practice test questions and top tips to help you be successful in the MMAT.

The Federal Bureau of Investigation (FBI) is responsible for the enforcement of federal law and the protection of national security in the US.

Working for the FBI can be highly stressful. As a special agent for the FBI, the working week is likely to be 50 hours or more.

Special agents must be willing to be based anywhere in the world. They are expected to carry a firearm and work in potentially dangerous situations.

With this in mind, the FBI has a rigorous application and selection process for potential new recruits. It can take more than 20 months to complete the entire process and commence employment with the FBI.

This guide to the USPS postal exam 955 will take you through the different sections of the test, including example questions, provide tips on how you can prepare for the exam and answer several frequently asked questions.

The USPS postal exam 955 is used to screen applicants for mechanic and technician positions , such as electronic technicians or motor vehicle mechanics. It also sometimes referred to as the postal maintenance 955 exam, USPS maintenance mechanic 955 test or the 955 maintenance exam.

It tests applicants’ suitability by assessing personal characteristics, work experience, and electronic and technical knowledge and skills.

The USPS postal exam 955 replaced the previous 931, 932 and 933 exams .

The USPS postal exam 955 is free of charge , but you will need access to the internet and an email address.

If you are looking to work in the United States Postal Service, you will need to pass the USPS Postal Exam 476.

The USPS Postal Exam 476 is an online test that screens for the best candidates. The exam is used to find suitable candidates for a range of positions, including mail processing clerk, data conversion operator and clerk-related positions.

This article will outline what the USPS Postal Exam 476 includes, with particular attention to the separate sections of the examination.

In addition to this, how the exam is scored and how you can best prepare for it will be covered. There will also be a list of frequently asked questions for you to refer to if you have any doubts.

A List of Amazon Assessment Tests Available for Practice in 2024

• Amazon Work Simulation Assessment
• Amazon Maintenance Technician Test
• Amazon Coding Assessment
• Amazon Workstyle Assessment
• Amazon Area Manager Assessment
• Amazon Operations Manager Assessment
• Amazon Online MBA Assessment
• Amazon RME Apprenticeship Skills Battery Test
• Amazon Financial Analyst Assessment
• Amazon ATA Technical Assessment
• Amazon Control Systems Technician Test
• Amazon Warehouse Assessment Test

The Amazon assessment test is an essential way for the corporation to find the best-suited employees.

It is a series of challenges used to evaluate all its candidates during the recruitment process.

Amazon online assessments typically include both numerical and verbal reasoning tests.

These types of tests examine a potential candidate’s logical skills.

Candidates will also have to sit work-style assessments that simulate the working environment at Amazon.

Other Amazon exams include:

• The Amazon coding assessment (also known as the Amazon SDE online assessment)
• The work sample simulation
• An Amazon versant test

These last two, amongst others, will be discussed later in this article.

This Amazon reviewer job article will also discuss how to pass the Amazon assessment tests, some Amazon assessment answers you should know and what you need to do to best prepare yourself.

There is also a comprehensive list of frequently asked questions from those who are interested in taking these Amazon job tests to find employment with the company.

What Is the SHL Verbal Reasoning Test?

The SHL Verbal Reasoning Test is a graduate-level and above pre-employment aptitude test that is used in graduate and management recruitment for many roles across different industries.

The test is usually taken online, and it is designed to evaluate candidates on their ability to understand written information and make informed, reasoned and logical decisions based on that information.

SHL is a well-established test publisher, providing tests for more than 10,000 companies around the world. It offers a range of tests, including psychometric, behavioural and personality assessments that are based in occupational psychology and aptitude science. 

The tests have specific aims – and recruitment teams use SHL tests like the Verbal Reasoning Test to filter through similarly qualified candidates to find the applicants who have what it takes to be successful in a graduate or management level role.

When taking a verbal reasoing test, bear in mind that you might also be asked to take numerical reasoning tests, logical reasoning tests or personality tests along side.

IQ stands for intelligence quotient and is usually thought to represent the reasoning skills of individuals.

The idea of intelligence relates to how quickly people can solve problems or puzzles, use logic to answer questions, or quickly recall information and facts they’ve heard.

The first type of IQ test was created by a French psychologist named Alfred Binet.

The assessment that he made is still used and is known as the Stanford-Binet intelligence test.

Considering cheating on your GMAT (Graduate Management Admission Test) Exam?

Want to know how to do it, if you should do it and what the consequences will be?

Well you came to the right place!

Read on to find out more about cheating on the GMAT exam, but be warned...

... it's certainly not something I advise!

Do you have an upcoming online aptitude test ? 

Are you looking for the best aptitude test prep material to give you the very best chance of getting the highest possible grade? 

If so, this article will help you. 

Aptitude tests are a crucial part of your job search, and you usually only have one chance to showcase your skills. 

Psychometric aptitude tests can measure many different aptitudes and skill sets, in many different formats:

• Numerical reasoning
• Verbal reasoning
• Diagrammatic or inductive reasoning
• Mechanical reasoning
• Personality types
• Situational judgement and work environment tests
• Work style tests

Aptitude tests can be challenging and it is important to be fully prepared before you attend your job interview or assessment centre.

Several free and paid aptitude test preparation websites offer preparation packs to help you score the best you can.

Those dreaming of working for the TSA will most likely need to take a challenging exam called the TSA CBT Test during the hiring process. Here we’ll look at exactly what it involves and how you can make sure you pass it. Read on to find out more.

If you plan to work as an inspector, manager, marshal or security officer in any agency governed by the Transportation Security Administration, you must pass the TSA CBT test as part of your application process.

Read on to learn more about this assessment, including its purpose, what types of questions it has, how challenging it is and how to prepare for it.

You'll also be provided with a few example questions to help you get an idea of what this test looks like.

Let’s get started.

Aptitude tests are administered to understand your inherent abilities to reason and respond to specific tasks.

They are widely used in various forms to screen candidates or evaluate existing employees for a future job role.

The most generic and widely used aptitude tests are curated to measure different facets of your abilities, mainly on the following areas:

• Abstract Reasoning
• Numerical Reasoning
• Logical Reasoning
• Verbal Reasoning
• Attention to Detail

Apart from these base types, there are various other specialized aptitude tests which you may face in specific industries or based on your role in different career stages.

We have discussed each of the most common job related aptitude tests in detail.

Illustrative examples and helpful hints are provided throughout to aid your preparation.

Read on to find out more.

The Cognify test is a game-based cognitive assessment designed to measure an individual's cognitive aptitude to measure key job performance linked abilities and skills in a prospective candidate.

The Cognify test was once a product of Revelian, an Australian assessment company, but was later acquired by CriteriaCorp.

Moving away completely from the question-answer based template of traditional tests, Cognify uses an innovative approach where candidates don't face a series of questions on a screen.

Instead, the Cognify Assessment comprises 6-7 timed game-based mini-tests categorized into three cognitive abilities categories:

• Problem-Solving
• Verbal Knowledge

Well, before you start raising your eyebrows at the mention of ‘game-based’ and dismiss it as just another fad, pay attention!

Cognify assessment is credited as having brought a paradigm shift in the field of psychometric testing.

Many Tier-I graduate recruiters globally have started using this assessment in their candidate selection process.

The train driver test is used to establish whether a candidate is suitable for work as a train driver. This unique suite of tests includes psychometric assessment tools such as:

• The Group Bourdon Test (GBT)
• Test of Everyday Attention (TEA-OCC)
• Adaptive Tachistoscopic Traffic Perception Test (ATAVT)
• Situational judgement tests
• Vigilance tests
• Written communication tests

What Is the Train Driver Test?

In most countries, you will need to sit the train driver online test if you want to work as a train driver. If you have been asked to sit the assessments, there is no train driver psychometric test cost associated with the train driver exam.

Working as a train driver is a challenging and demanding role. As a train driver, you must be able to ensure the safety of passengers at all times.

The UK’s train driving tests are some of the most challenging. As well as testing aptitude for the job role, they are used to assess whether candidates have the mental abilities to cope with the stress and demands of the job role.

The train driver test is used to establish whether a candidate is suitable for work as a train driver. The train driver test is a unique group of psychometric tests for train drivers designed to assess the psychomotor and cognitive skills needed to work safely as a train driver.

The Predictive Index (PI) test is a popular type of pre-employment testing used to accurately measure an individual’s cognitive ability and behavioral profile during the hiring process in a wide range of industries and organizations. They are most commonly used during the early stages of the recruitment process. 

The PI cognitive test assesses verbal, numerical and analytical reasoning ability. 

The PI behavioral test creates a behavioral persona that describes character traits and tendencies.

A mechanical aptitude reasoning test is an important way to assess your knowledge on mechanical topics for potential roles in the army, emergency services and many other professions. Here, you will get all the information you need on what a mechanical comprehension test is and how to pass it.

Those applying for jobs related to the army, the emergency services engineering service, and similar occupations that require mechanical aptitude, are likely to be asked to take a mechanical reasoning test as part of the recruitment process.

Mechanical aptitude tests assess knowledge in electricity, optics, pressure and other fields of mechanics related to a specific industry.

From this article, you'll learn what mechanical reasoning tests look like, when to take them, what to expect from these assessment types, and how to practise and prepare for them.

Let’s get started!

If you would like to take a free practice Cognitive Ability Test before reading this article, click here .

If you would like to purchase an online Cognitive Ability Test prep pack, visit our partner website JobTestPrep .

The following tests are common cognitive ability tests:

• Spatial Reasoning
• Mechanical Reasoning
• Logical Ability Tests
• Space Visualization
• Information Processing
• Visual Pursuit
• Manual Speed and Accuracy

Spacial Reasoning Definition

A spatial awareness test is a type of assessment that tests your ability to think in three dimensions and use your imagination to see movement through space.

Someone with good spatial awareness will be able to see in their mind how different shapes interact and be able to manipulate them to make a reasoned and logical decision.

The test is based on pictures, diagrams and shapes. You will need to mentally manipulate the presented image by disassembling or reassembling, rotating, seeing it in a mirror image or from different angles, or otherwise visualizing it differently to find the right answer to the question from the multiple-choice options provided.

Spatial awareness is something that we use to a greater or lesser degree every day, from understanding our position relative to other things around us to imagining the route we will take to get from one place to another.

Spatial reasoning tests are distinct from other similar assessments such as diagrammatic reasoning tests and abstract reasoning tests. It is important to understand how they differ as they are often included in aptitude tests and cognitive assessments alongside spatial reasoning tests.

Psychometric tests are often used by organizations as part of the recruitment process. Different types of psychometric tests are designed to measure various aspects of cognitive ability, reasoning capabilities and personality traits. Potential employers use the results to assess a candidate’s suitability for a role. A psychometric test is generally administered online; this helps hiring managers filter applicants quickly and easily. 

Are you considering cheating on your upcoming SHL tests ?

In this full disclosure article, I’ll tell you why people cheat on tests, how people cheat, and whether or not it’s worth doing..

Don't cheat!

Practice... it's the only legitimate way to improve your scores, you'll sleep better at night and probably get better results in your tests too.

Still want to read about how to cheat on a test?

Numerical Reasoning Tests can be very tricky.

And when it comes to results, preparation and practice are key.

But that's easier said than done.

If you're researching this type of aptitude test for the first time or if you want to improve your numerical ability , perform better on tests and get more job offers this article will provide some practical strategies that you can use immediately .

For the best chance of success, read the article below slowly, work through the example questions , follow our tips and actionable advice and then start taking practice tests .

Ready to get started?

Let's go!...

Want to try a practice test before reading this article?

You can take our free numerical test right here:

The in tray exercise (also called an e-tray exercise ) is a popular assessment activity which employers use to evaluate the skills of applicants in a workplace situation.

If you have an In Tray exercise coming up as part of your interview process, this article will help you prepare.

Within these exercises, candidates will be presented with a given scenario, along with a set of tasks to complete which may include things like responding to email messages, reports or briefing documents.

What Is a Situational Judgment Test?

A situational judgement test (SJT) is a psychometric test that is often used as part of the recruitment process for graduate and managerial positions as well as roles that are customer-facing in a wide range of industries.

The SJT is designed to assess how a candidate deals with work-related problems and situations, focusing on essential aptitudes , competencies and soft skills that are not always easy to evaluate in other ways.

Although SJTs are usually bespoke to the company (or in some cases, the specific role), they tend to follow the same basic structure.

Each question is formed by presenting a fictional yet realistic work-based scenario. This might be text-based, it may include some illustrations or it could be animated or acted out in a video.

Following the scenario, there will be several options that you can choose from, each giving a possible course of action to follow to solve the issue that is presented in the situation given.

The answer that you choose will be compared to the benchmark answers that the recruitment team is using – these represent the core competencies for the role, as well as alignment with company values.

SHL assessment tests are important steps in many job interviews and career advancement opportunities. Therefore, it is essential to have a comprehensive understanding of how the different types of SHL tests work and how you can prepare for them in order to get top scores.

In this article, we will provide an overview of how SHL assessments work, sample SHL test questions, tips on improving your test performance, and strategies for prepping and succeeding with any SHL test.

What Is an SHL Assessment Test?

SHL is a global assessment company that is well known and recognised as a leader in pre-employment psychometric tests; the tests that SHL publishes are used by 75% of the FTSE 100 and they are available in more than 40 languages.

So if you are applying for a new role (especially for a graduate position), you are likely to come across them in the recruitment process.

In addition, the company offers consultancy and management services via its TalentCentral platform.

The SHL assessment are a series of tests that can be delivered individually or in a battery, and some of them are bespoke to the company that is using them, making them an excellent way for the recruitment team to ensure that the applicants for a role have the basic competencies, personality traits, work behaviours and cognitive abilities to be successful.

Sind Sie auf der Suche nach kostenlosen psychometrischen Tests zur Übung?

Dann ist diese Seite genau das Richtige für Sie.

Was ist ein psychometrischer Test?

Psychometrische Tests (auch Eignungstests genannt) sind fester Bestandteil von Jobinterviews vieler Unternehmen auf der ganzen Welt.

Diese Tests bestehen normalerweise aus einer Reihe von zeitlich erfassten Fragen , die meist numerischen (mathematischen Fragen), verbalen (Fragen zum Leseverständnis) oder logischen (diagrammatischen Fragen) Ursprungs sind.

Testes psicométricos (também conhecidos como testes de aptidão) são uma parte comum do processo de entrevistas de emprego em muitas companhias no mundo todo.

Geralmente, esses testes consistem de uma série de questões com um certo tempo de resposta.

As questões costumam ser numéricas (questões matemáticas), verbais (compreensão textual) ou lógicas (questões de diagrama).

Testes SHL . Se você está lendo isso, há uma boa chance de você ter acabado de descobrir que fará um desses testes difíceis como parte de um processo de recrutamento em andamento.

Se você chegou tão longe e agora está se sentindo tenso para se sentar na frente de um ‘abstract quiz’, não se preocupe...

Nós cuidaremos de você.

El Razonamiento Inductivo está basado en patrones y es otra variante de las muchas pruebas psicométricas utilizadas por los empleadores como una forma de determinar la idoneidad de un candidato para sus roles.

En un nivel similar al del razonamiento esquemático , el razonamiento inductivo probará tu habilidad para aplicar la lógica y la razón para la resolución de problemas.

Cómo funcionan las pruebas inductivas

Dentro de la prueba se te presentará una serie de diagramas los cuales se vincularán mediante una regla subyacente.

Esta regla afectará el diseño del diagrama y tu tarea será identificar el patrón.

Bonificación: puedes obtener acceso ilimitado y gratuito a la práctica de prueba (durante 30 minutos) en nuestro sitio web asociado JobTestPrep: Clic aquí .

Por lo general, se espera que los candidatos seleccionen entre 4 y 6 posibles respuestas completas bajo condiciones de tiempo.

Las pruebas de razonamiento inductivo a menudo complementan otras pruebas como las de razonamiento verbal o numérico.

A veces las empresas requieren que complete una prueba de juicio situacional o un cuestionario de personalidad junto con la evaluación de razonamiento inductivo.

Los resultados de cada prueba se revisarán individualmente y luego colectivamente para determinar si tú serías una buena opción para la empresa.

¿Por qué los empleadores utilizan estas pruebas?

Algunas veces se las denomina prueba de razonamiento abstracto, las evaluaciones de razonamiento inductivo están diseñadas para evaluar tus habilidades en la resolución de problemas y el razonamiento lógico.

Cuando completes la prueba, los reclutadores buscarán tu capacidad para trabajar de manera efectiva con información desconocida para alcanzar una solución viable.

Las pruebas se utilizan a menudo para evaluar tu capacidad de pensar creativamente, aplicar habilidades analíticas y diseñar soluciones innovadoras, mientras que a menudo son un indicador de tu nivel general de inteligencia.

Como tal, es esencial que realices el trabajo preparatorio necesario antes de la prueba real para asegurarte de poder completarla exitosamente y crear una buena impresión.

La prueba de razonamiento inductivo es frecuentemente usada por empleadores corporativos; es común esperar que se complete al menos una prueba psicométrica como parte del proceso de reclutamiento.

Los empleadores utilizarán estas pruebas para ver la eficacia con la que trabajas bajo presión y tu enfoque de la evaluación.

Las pruebas de razonamiento inductivo son usadas predominantemente en los roles técnicos o aquellos que requieren una resolución frecuente de problemas y los empleadores las utilizan para evaluar cómo identificas patrones, con qué eficacia puedes identificar reglas y consistencias de datos y si puedes predecir la secuencia de objetos a medida que evolucionan.

En términos de evaluación psicométrica, el razonamiento inductivo, el razonamiento abstracto y el razonamiento esquemático son tres pruebas que a menudo se superponen con la evaluación. Los proveedores utilizan nombres diferentes para cada uno, lo que hace que las cosas sean un poco más confusas.

Estas pruebas ciertamente varían entre los empleadores y la etapa en el proceso de reclutamiento también será diferente.

Algunas empresas los utilizan como un ejercicio de selección previa a la entrevista para limitar un conjunto de candidatos, mientras que otras organizaciones pueden usarlos hacia el final del proceso de reclutamiento o como parte de los días de evaluación.

Contenido de la prueba de Razonamiento Inductivo

La mayoría de las pruebas de razonamiento inductivo presentan una serie de secuencia de palabras, ilustraciones o formas y te piden que decidas cuál es la siguiente.

Esto requiere prestar atención a los detalles, a la resolución de problemas y perseverancia para alcanzar la respuesta requerida, todo lo cual se evalúa en condiciones de tiempo, lo que agrega aún más presión.

La prueba en sí misma requerirá que compares varios elementos incluyendo colores y formas, o que los clasifiques basándote en cantidad o tamaño.

Como un ejemplo, se te proporcionará un juego de seis cuadros conteniendo una cantidad de formas y luego se te pedirá que elabores una secuencia lógica para cada cuadro.

Para obtener la respuesta correcta, deberías identificar un patrón tal como similitudes, diferencias o una combinación de ambos.

Estas tareas pueden parecer extremadamente complejas, por ello es importante realizar tantas prácticas de pruebas similares como sea posible antes de la prueba real y también tanta práctica como puedas antes de la entrevista o del día de evaluación.

Asegúrate de llegar a tiempo y haber dormido bien la noche anterior, de lo contrario, es posible que te falte la concentración y que parezca que no entiendes lo que te piden que hagas.

Una aproximación a las Pruebas de Razonamiento Inductivo

Cuando comienzas la prueba, lee la pregunta detenidamente y trata de observar solamente a un elemento de la forma a la vez.

Es muy fácil sentirse abrumado por el contenido de una evaluación de razonamiento inductivo, por lo que la mejor manera de abordarla es intentar y decidir el patrón, considerando específicamente el tamaño, la orientación y la ubicación de la forma interior.

Los patrones están diseñados para ser complicados en tomarte el tiempo y utilizar tu lógica para resolver el problema.

Si estás teniendo una particular dificultad en identificar un patrón, trata de observarlo desde el final en lugar del principio.

Esto puede resaltar de manera efectiva algo que quizás hayas omitido usando el método tradicional de revisar las formas.

Toma conciencia de la hora pero no mires el reloj, y no te asustes en la medida de lo posible; esto sólo hará las cosas más difíciles.

Las pruebas de razonamiento inductivo son creadas para ser completadas bajo presión, por lo que la práctica de completar las pruebas en condiciones de tiempo puede ayudar de manera significativa.

Practicar es una de las mejores maneras de prepararte mentalmente para cualquier prueba psicométrica y el razonamiento inductivo no es diferente a ello.

Nada te preparará mejor para la evaluación que realizar una cantidad de exámenes de práctica, muchos de las cuales puedes encontrar en línea gratuitamente.

Cuando te familiarizas con el formato de la prueba y te acostumbras a responder preguntas rápidamente y trabajar bajo presión, es mucho más probable que tengas éxito que si no realizas ningún trabajo de preparación o práctica anteriormente.

¿Qué son las pruebas psicométricas?

Las pruebas psicométricas (también conocidas como Pruebas de Aptitud ) son ahora una parte común de los procesos de selección y evanotluación, por lo tanto un requisito necesario para solicitar trabajo.

Si tú aún no has completado una, es muy probable que lo necesites en algún momento en el futuro. Con esto en mente, hemos preparado para ti la Guía actual para las pruebas psicométricas para explicar qué son, cómo se utilizan y cómo completarlas con éxito.

Antes de comenzar con el artículo a continuación, ten en cuenta que tenemos tres pruebas psicométricas de práctica disponibles para que las pruebes.

Las pruebas de razonamiento verbal están diseñadas para examinar tu nivel de comprensión del pasaje de un texto.

Estas pruebas son un ejemplo de una prueba de habilidad (a veces conocida como pruebas de aptitud) y son utilizadas por los empleadores en combinación con pruebas de razonamiento numérico y pruebas de razonamiento lógico .

Las pruebas de razonamiento verbal tienen como objetivo identificar tu capacidad máxima de comprensión, o en otras palabras, el párrafo de un texto más desafiante que tú podrás entender.

Numerische Tests können knifflig sein. Übung und die richtige Vorbereitung sind der Schlüssel zum Erfolg.

Aber das ist leichter gesagt als getan…

Wenn Du zum ersten Mal über diese Tests nachliest oder wenn Du nach Wegen suchst um deine Fähigkeiten zu verbessern, besser abzuschneiden und mehr Interviews und Jobangebote zu bekommen, ist dieser Artikel ideal für Dich.

Hier erfährst Du von Strategien die Du sofort praktisch einsetzen kannst.

Falls du einen Übungstest machen möchtest kannst du hier jederzeit einen der kostenlosen numerischen Tests ausprobieren. Dieser Test beinhaltet zehn Fragen (mit Antworten und ausführlichen Erklärungen).

Wie kann man sein Ergebnis so schnell und effektiv wie möglich verbessern , selbst bis in der 99% Bereich ?

Lies den Artikel am besten langsam durch, folge unseren Tipps und unseren Empfehlungen – so hast du die größten Erfolgschancen. Wenn du damit fertig bist kannst du einen unserer Übungstests kostenlos ausprobieren.

Bonus: Kostenloser uneingeschränkter Zugang zum Eignungs-Übungstest (für 30 Minuten) auf unserer Partner-Webseite JobTestPrep.

Microsoft is one of the world's most commonly used computer software.

If you're working in an office, you are almost certain to use applications such as Microsoft Word, Excel, Outlook or PowerPoint.

Therefore, it makes perfect sense that employers want to know that you are proficient in these applications as part of their hiring process.

If your job requires data analysis or compiling data streams, you will likely need to be adept at using Microsoft Excel.

In these circumstances, you may be asked to participate in an Excel assessment test so a hiring manager can confirm that you know how to make the most out of the program.

With this in mind, we will look at what you could expect from a Microsoft Excel test.

Then, we'll take you through a series of Microsoft Excel practice test questions, and we'll give you everything you need to know so you can prepare for the Excel assessment.

What Is a Cubiks Test?

The Cubiks tests were developed by the Cubiks assessment consultancy, which was founded in 2000.

In 2019, Cubiks was acquired by PSI Talent Management UK, an award-winning provider of psychometric assessments.

In 2022, PSI Services became Talogy.

Cubiks tests are available in more than 50 countries around the world. Many highly-regarded employers in the UK use Cubiks tests, including:

• The UK Civil Service
• National Audit Office
• National Health Service

Cubiks tests are designed to help employers and organisations with recruitment, employee development and talent management. They are well known for their intuitive interface and easy-to-interpret structure.

When applying for job roles, you may be asked to complete one or more types of Cubiks test as part of the screening and selection process.

If you are already working, your employer might ask you to sit a Cubiks test assessment as part of the career development programme or talent management process.

This article offers an overview of what to expect from the Cubiks test. It also includes some Cubiks online test example questions and tips on how to succeed when taking the Cubiks test.

The Korn Ferry assessment is a tool used in the recruiting process for leadership positions.

The tests assess candidates across a range of skills, including:

• Logic reasoning ability
• Numerical reasoning ability
• Verbal reasoning ability
• Personality traits

As a result, the Korn Ferry assessment allows businesses to secure the best talent and identify individuals to be promoted to management positions.

The Korn Ferry assessment is an evaluation tool used by companies across the globe to ensure they employ the best talent.

The assessment comprises a series of smaller tests focusing on:

• Reading comprehension
• Personality
• Leadership assessments

As well as a tool utilized during the interview process, the Korn Ferry assessments are often used when looking to promote team members into management positions.

This article will discuss the Korn Ferry assessment, explaining exactly what it involves and giving tips to enable the best chance of success.

If you are applying for an executive-level or management role, you might be expected to take an aptitude test as part of the recruitment process.

The Swift Executive Aptitude Test is a short assessment designed to measure specific aptitudes that are necessary for success in a leadership position.

In this article, you will discover more about the test, the structure of the assessment, and example questions.

You will also learn what you will need to bear in mind to be successful in the test, including tips about preparation and a breakdown of what to expect from the scoring.

This numerical reasoning practice test has 10 questions.

The test has a mixture of numerical questions that vary in difficulty. 

Answers and full explanations are provided after you have completed a question.  You should aim to complete the test within 10 minutes.

Make sure you read and fully understand each question before answering. Work quickly, but don't rush. You cannot afford to make mistakes on a real test.

What is a Verbal Reasoning Test?

A Verbal Reasoning Test is a type of cognitive assessment designed to evaluate an individual's ability to comprehend and analyze written information, make logical deductions and draw conclusions based on the presented text.

These tests are often used in various educational and employment settings to assess a person's verbal reasoning skills, which are essential for tasks that involve understanding and interpreting written or spoken language.

This inductive reasoning practice test has nine questions (and includes answers and full explanations).

This abstract reasoning practice test has 10 questions (and answers with full explanations).

For each question, choose which of the figures in the bottom line – A, B, C, D or E – completes the series in the top line.

The level of difficulty varies significantly, from easy to extremely hard. Items having the solution based on one rule are easy, while those with the solution based on four rules are extremely hard; the others are in between - medium and hard, respectively.

Your goal is to understand the logic of each question (the rules behind it). Do not despair if you can’t find the solution immediately, especially for the very hard questions!

What is a Cognitive Test?

A cognitive test is an assessment tool designed to measure an individual's cognitive abilities, which are the mental processes involved in acquiring, processing, storing and using information.

Cognitive assessments are used to evaluate various aspects of cognitive functioning, including memory, attention, problem-solving, reasoning, language comprehension, and more.

Cognitive function tests are commonly employed in several contexts, including education, clinical psychology, neuropsychology and employment assessment.

This cognitive ability practice test has been designed to help you prepare for the real thing.  

What Is a Deductive Reasoning Test?

A deductive reasoning test is a type of cognitive assessment that measures a person's ability to draw logical conclusions based on given information or premises.

Deductive reasoning is a form of logical thinking that involves moving from general statements or principles to specific conclusions. In other words, it is the process of applying a general rule or premise to a specific situation to determine a particular outcome.

In a deductive reasoning test, you are typically presented with a set of premises or statements that establish certain conditions or facts. You are then asked to use these premises to determine a valid conclusion.

The conclusions you reach must follow logically from the given premises, and the test assesses your ability to make accurate deductions based on the provided information.

Deductive reasoning tests are often used in educational settings, as part of standardized testing, and in various employment assessments.

They are designed to evaluate an individual's problem-solving skills, critical thinking ability, and their capacity to analyze information and reach logical conclusions.

These tests can take various formats, including multiple-choice questions, true or false questions or scenario-based questions where you need to determine the correct outcome based on the information provided.

Success in deductive reasoning tests often requires a strong understanding of logical principles and the ability to apply them effectively to specific situations.

What is Logical Reasoning?

Logical reasoning, often referred to as logical thinking or critical thinking, is a cognitive process that involves the ability to analyze information, identify patterns, make sound judgments and draw valid conclusions.

It is a fundamental skill that plays a crucial role in problem-solving, decision-making and rational thinking.

Logical reasoning involves breaking down complex information or situations into smaller, more manageable parts. It requires examining details and understanding the relationships between various elements.

What are the Types of Logical Reasoning Tests?

Logical reasoning tests come in various forms and are used by employers, educational institutions, and standardized testing organizations to assess an individual's ability to think critically and solve problems.

Here are some common types of logical reasoning tests:

• Verbal Reasoning Tests

Reading Comprehension: These tests assess your ability to understand and analyze written information, make inferences, and draw conclusions from passages of text.

Critical Thinking Tests: These tests evaluate your ability to analyze and evaluate arguments, identify assumptions, and assess the validity of statements or claims.

Analogical Reasoning Tests: Analogical reasoning involves recognizing relationships between words or concepts and applying these relationships to solve problems. For example, you might be asked to complete an analogy like "A is to B as C is to what?"

• Numerical Reasoning Tests

Numerical Computation: These tests assess your basic arithmetic skills, including addition, subtraction, multiplication, and division.

Numerical Sequences: These tests require you to identify patterns and relationships within number sequences and use them to predict the next number.

Data Interpretation: In these tests, you are presented with data in the form of tables, graphs, or charts, and you must interpret the information to answer questions.

• Abstract Reasoning Tests

Non-Verbal Reasoning: Abstract reasoning tests evaluate your ability to recognize patterns, shapes, and relationships among visual elements. They often involve series of diagrams or figures, and you must identify the logical rules governing them.

Inductive Reasoning: Inductive reasoning tests present you with a series of visual or abstract patterns and require you to identify the underlying rules and predict the next pattern in the sequence.

• Spatial Reasoning Tests

Spatial Awareness: These tests measure your ability to visualize and manipulate objects in three-dimensional space. You may be asked to complete puzzles, identify rotated or mirrored images, or solve spatial problems. Diagrammatic Reasoning Tests:

Diagram Interpretation: Diagrammatic reasoning tests use diagrams or symbols to present problems. You must analyze the diagrams to draw conclusions or identify patterns.

Syllogism and Logic Tests

Syllogisms: Syllogism tests present logical statements and ask you to determine whether a conclusion is valid based on the given premises.

Symbolic Logic: These tests involve working with formal logic symbols to evaluate logical arguments.

Inference and Deduction Tests

Inference Tests: Inference tests assess your ability to make logical deductions and draw conclusions based on a set of statements or information.

Deductive Reasoning: Deductive reasoning tests require you to apply deductive logic principles to solve problems and make decisions.

• Mechanical Reasoning Tests

Mechanical Understanding: These tests evaluate your knowledge of mechanical and physical concepts, such as gears, pulleys, levers, and basic physics principles.

• Cognitive Ability Tests

Cognitive Ability Tests: These assessments often include a combination of various reasoning types and are designed to measure overall cognitive abilities.

What are the Common Logic Tests Employers Use?

Employers often use a variety of logic tests to assess the cognitive abilities and problem-solving skills of job applicants. The specific logic tests used can vary depending on the nature of the job and the industry.

Here are some common logic tests that employers may use during the hiring process:

• Logical Deduction and Syllogism Tests
• Data Interpretation Tests
• Diagrammatic Reasoning Tests

This is a 10 question practice logical reasoning test . 

After you have given an answer to a question, the correct answer (and a full explanation of that answer) will be given.

What are the Topics Covered by a Logical Reasoning Test?

Syllogism, statements and assumptions, logical deduction, cause and effect, statements and conclusions, logical problems.

Set of 10 questions, along with correct answers and explanations for each.

Topics Covered:

General concepts, levers, springs, pulleys, area and volume, gears, inclined plane, basic electrical circuitry.

Difficulty Level:

Take a free practice mechanical reasoning test.

Situational awareness, evaluation of alternatives.

Take a Free Practice Situational Judgement Test

Block counting, 3D rotation, 2D rotation, reflection, broken shapes, transforming 2D to 3D, isometric view, difference in 2D versus 3D viewing.

What Is the Watson Glaser Critical Thinking Test?

The Watson-Glaser Critical Thinking Test, often referred to as the Watson-Glaser test, is a widely used assessment tool designed to evaluate an individual's critical thinking skills.

It is commonly administered as part of the hiring process for various professional and managerial positions, particularly in fields where critical thinking and problem-solving abilities are highly valued, such as law, finance and management.

This is a nine question diagrammatic reasoning practice test.

We recommend a time limit of nine minutes for this test. 

After you have given your answer to a question, you will be shown the correct answer and given a full explanation.

What is the Critical Thinking Test?

The Critical Thinking Test is a comprehensive evaluation designed to assess individuals' cognitive capacities and analytical prowess.

This formal examination, often referred to as the critical thinking assessment, is a benchmark for those aiming to demonstrate their proficiency in discernment and problem-solving.

In addition, this evaluative tool meticulously gauges a range of skills, including logical reasoning, analytical thinking, and the ability to evaluate and synthesize information.

This article will embark on an exploration of the Critical Thinking Test, elucidating its intricacies and elucidating its paramount importance. We will dissect the essential skills it measures and clarify its significance in gauging one's intellectual aptitude.

We will examine examples of critical thinking questions, illuminating the challenging scenarios that candidates encounter prompting them to navigate the complexities of thought with finesse.

Critical Thinking Practice Test

Before going ahead to take the critical thinking test, let's delve into the realm of preparation. This segment serves as a crucible for honing the skills assessed in the actual examination, offering candidates a chance to refine their analytical blades before facing the real challenge. Here are some skills that will help you with the critical thinking assessment: Logical Reasoning: The practice test meticulously evaluates your ability to deduce conclusions from given information, assess the validity of arguments, and recognize patterns in logic. Analytical Thinking: Prepare to dissect complex scenarios, identify key components, and synthesize information to draw insightful conclusions—a fundamental aspect of the critical thinking assessment. Problem-Solving Proficiency: Navigate through intricate problems that mirror real-world challenges, honing your capacity to approach issues systematically and derive effective solutions. What to Expect: The Critical Thinking Practice Test is crafted to mirror the format and complexity of the actual examination. Expect a series of scenarios, each accompanied by a set of questions that demand thoughtful analysis and logical deduction. These scenarios span diverse fields, from business and science to everyday scenarios, ensuring a comprehensive evaluation of your critical thinking skills. Examples of Critical Thinking Questions Scenario: In a business context, analyze the potential impacts of a proposed strategy on both short-term profitability and long-term sustainability. Question: What factors would you consider in determining the viability of the proposed strategy, and how might it affect the company's overall success? Scenario: Evaluate conflicting scientific studies on a pressing environmental issue.

Question: Identify the key methodologies and data points in each study. How would you reconcile the disparities to form an informed, unbiased conclusion?

Why Practice Matters

Engaging in the Critical Thinking Practice Test familiarizes you with the test format and cultivates a mindset geared towards agile and astute reasoning. This preparatory phase allows you to refine your cognitive toolkit, ensuring you approach the assessment with confidence and finesse.

We'll navigate through specific examples as we proceed, offering insights into effective strategies for tackling critical thinking questions. Prepare to embark on a journey of intellectual sharpening, where each practice question refines your analytical prowess for the challenges ahead.

This is a three question practice in-tray exercise.

If you get a question wrong, make sure you find out why and learn how to answer this type of question in the future. 

Take a Free Practice In-Tray Exercise

Talent Q is a popular psychometric test provider used by employers worldwide to identify and develop top talent.

There are several test types published under the Talent Q name including numerical, verbal and logical reasoning, error checking, situational judgement tests and personality questionnaires.

Talent Q tests can be blended into custom assessments to suit a wide range of roles at varying levels of employment.

What Is the Talent Q Test?

The Talent Q test , or Talent Q assessment, is a term that refers to a collection of aptitude, performance and personality tests administered by the global consulting group, Korn Ferry.

Talent Q tests span five areas of assessment:

• Cognitive ability
• Competencies
• Situational judgement
• Motivations

They are commonly used to evaluate a candidate’s skills and job readiness in the early stages of recruitment.

Employers may also use a Talent Q psychometric test when looking to promote internally or to inform employee development.

Talent Q tests are increasingly popular with a range of employers because of the way they are designed, offering test flexibility and a reliable indicator of an applicant’s full potential.

Which Companies Use the Talent Q Test?

Talent Q tests are used by an increasing number of organizations due to their accuracy, versatility and reliability. Some of the major global employers known to make use of the Talent Q test library include:

• Virgin Atlantic
• Royal Mail Group
• Lloyds Banking Group
• AstraZeneca

What Is the PwC Assessment Test?

When you apply for a coveted role at PwC, you will be asked to undertake a PwC assessment test as part of the recruitment process.

The PwC test are used to evaluate candidates on measurable skills, abilities, aptitudes and personality traits that are needed for success in the type (and level) of the role that you have applied for.

PwC is one of the Big Four accounting firms globally, and from their headquarters in London, England, they have offices in 157 countries, a presence in 742 locations, and they currently employ nearly 300,000 staff.

With roles available in various departments, from consulting to legal, operations to audit, and tax to technology, competition for advertised jobs is fierce, and the PwC assessments are recognised as being particularly challenging to help narrow down the candidate pool to those applicants who really have what it takes to be successful.

In fact, less than 50% of candidates will advance past the screening tests as the benchmark for a passing mark is very high.

'AON assessments' are the new name for the cut-e tests, and they are often used as pre-employment evaluations for different skills, aptitudes, competencies and personality traits for various roles across different industries.

The AON assessments are characterized by being very short online assessment tests, and in many cases, candidates will be required to take more than one as part of a recruitment process.

With so much content to cover in all the different types of tests, it can be difficult to know what to expect from the AON assessments, which is where this guide will help.

Below you will learn more about why AON assessments are used and which companies use them as part of their hiring process.

We will discuss some of the features that the assessments have in common, as well as the most popular tests that are used by recruiters.

There will be some example questions with answers to get you familiar with the type of content you will be facing in certain tests and some helpful information regarding the way the AON assessments are scored and how you can give yourself the best chance to demonstrate that you have what it takes to be successful.

What Is the AON Assessment Test?

AON is well-known as a global financial services firm, and they acquired the cut-e testing battery so that they can provide top-of-the-range candidate evaluation and personnel development tools based on a scientific framework and testing methodology.

The CogAT Grade 4 test is used to understand a student’s thinking and reasoning abilities. It is not a test of learned knowledge; rather, it is a diagnosis of how they learn.

The 4th Grade CogAT test measures reasoning ability in three key areas: verbal, non-verbal and quantitative.

The assessment is often used to identify students for gifted and talented education programs.

If your child has been selected to sit the CogAT test in 4th grade, it can be confusing to know what to do to help.

This article will help you to answer these questions:

• What is the CogAT test ?
• What skills is the test assessing?
• What is the format of the test?
• How can I help my child prepare?
• What skills can we practice?
• What is the scoring system?

When applying for a job application, you may find that, along with providing your CV and attending an interview, you will be required to complete an IKM assessment .

This assessment will serve as a supplement to your overall application. So, you must understand what it entails and how it contributes to your application.

This article will explain the specifics of the IKM assessment, why it is important and how you can prepare for it.

What Is IKM?

The International Knowledge Measurement Service (IKM) offers organizations various assessments for employees and candidates among various career disciplines.

Among other things, this assessment ensures that employees hold the necessary requirements to go through the organization’s recruitment process.

Employee candidates will take the IKM assessment online remotely (self-supervised) or with client-side supervision from the organization.

The IKM assessment uses adaptive testing, meaning the difficulty of questions is dynamically selected based on the employee candidate’s previous answers .

This ensures that the assessment questions are neither too difficult nor too easy, greatly reducing the testing time.

The CAT4 Level D is a cognitive ability test used by a number of UK secondary schools. Typically taken by pupils in Year 7, the CAT4 Level D tests a child’s verbal, non-verbal, quantitative and spatial reasoning skills to give an accurate picture of their learning potential.

The Delta Assessment Test is a group of online tests that forms part of the Delta Airlines hiring process.

If you are applying for job roles with Delta, you may be asked to complete one or more of the Delta Assessment Tests.

Your test results will help the hiring manager to decide whether you are suitable for the job role you have applied for.

The tests you are asked to take will vary according to the job role.

The Deloitte immersive online assessment is a psychometric aptitude-style test. It is used to identify a candidate’s strengths and weaknesses.

Questions vary but are likely to include situational judgment style questions that link to the roles at Deloitte.

Candidates are also tested on their numerical reasoning and presented with personality questions.

Competition is tough for jobs on the Crossover recruitment platform.

There are thousands of applicants for each role, and only the top 1% are offered a contract .

After a successful initial application, the first step is taking the Crossover Cognitive Aptitude Test (CCAT).

To help you prepare, this article covers the following:

• How Crossover works
• The recruitment process
• What to expect in the CCAT
• The scoring system
• Tips to help you prepare

The Federal Bureau of Investigation (FBI) is the domestic intelligence and security service of the USA.

The agency investigates serious offenses such as terrorism, public corruption, cyber-attacks, and violent and organized crime.

The FBI's mission is to protect the American people and uphold the American Constitution.

The FBI has over 37,000 employees across hundreds of locations in the US.

To work for the FBI, you must fulfill specific criteria which include:

• Be a US citizen
• Be able to obtain an FBI Top Secret clearance
• Pass the FBI polygraph examination
• Pass the FBI Phase 1 test
• Adhere to the FBI drug policy

Roles available at the FBI include computer scientists, nurses, engineers, technicians, contract specialists, and of course, police officers.

It is important to note that the recruitment process can take over one year, so you must be willing to wait several months for the chance of your dream role.

In this FBI Phase 1 test prep guide, we will delve into the role of FBI special agents – upholders of the law that seek out cybercrime and infiltrate organized attacks such as terrorism.

When applying to be a special agent, you are required to take the FBI Phase 1 test .

What Is the FBI Phase 1 Test?

The FBI Phase 1 test is an assessment that evaluates your personality and suitability for a role as a Special Agent at the FBI.

The test is conducted online and is split into five parts.

As the second stage of the process, the FBI Phase 1 test is done after the successful completion of a written application.

The test is designed to assess several skills and qualities that are required for a role as an FBI special agent.

These include critical thinking, logical reasoning and personality. The test will also assess your background experiences.

Your answers are then compared to the benchmark of what is suitable for an FBI agent.

The five sections of the FBI Phase 1 test are:

• Logical reasoning
• Figural reasoning
• Personality Test
• Preferences and interests
• Situational responses

The assessment takes three hours to complete.

When applying for roles at the FBI, long waiting times are typical. The full special agent recruitment process can take over 20 months to complete.

If this is your dream job, it is certainly worth the wait as it is one of the most attractive career paths within any government agency.

To reflect this, the recruitment process is challenging and designed to reduce the number of candidates who could move on to the next stage.

This ensures that only the very best move through the application phases. In fact, only 30% of candidates can pass the FBI Phase 1 test.

You may have taken a personality test before, but the FBI Phase 1 test questions are framed and marked in a different way to other assessments.

Therefore, you should ensure you use FBI Phase 1 test practice questions and prepare in advance of the test.

It can be hard to plan for, but this is essential to get into the top 30% of successful candidates.

If you pass the FBI Phase 1 test, you will undergo background checks and receive an invitation to a regional meet-and-greet interview.

The main purpose of the CogAT Test grade 3 is to find out if a third grader is showing signs of being very smart.

Most of the questions on the test are about verbal, numerical and non-verbal reasoning. It's meant to show how a child might compare to other kids his or her own age. The CogAT grade 3 test can also be used to make individualized learning plans for kids.

The CogAT (Cognitive Abilities Test) is a standardized test used to measure children's cognitive abilities in the 3rd grade – age 9.

This test assesses a range of cognitive abilities, including verbal, quantitative and nonverbal reasoning. The CogAT is often used to identify gifted children and help educators develop appropriate educational plans.

This article will give insights and tips into how your child could pass the CogAT Test for 3rd grade students.

The MAP Test 2nd grade is a computerized test taken by children in the 2nd grade. It is designed to evaluate what the children already know and what they are ready to learn.

The test includes three sections:

Schools may not administer all three sections and may instead focus on one or two sections to measure pupils’ progress in those subjects.

The NEO Personality Inventory is a psychometric tool used to evaluate personality traits.

It is acknowledged globally and is used by recruiters and employers before hiring and, more broadly, to evaluate career potential.

The NEO Personality Inventory test is heavily associated with the 'Five-Factor Model' (which you may also know as the 'Big Five Personality Test') to identify personality traits.

It is widely believed that each person's personality can be broken down into five main categories. The NEO PI personality test looks at each of these five categories separately to create an understanding of who you are.

In this article, we'll look at the NEO PI test, why employers use it, and what you could expect if invited to participate in a NEO Personality Inventory test.

The Air Traffic Controller (ATC) Test, also known as the Air Traffic Skills Assessment (ATSA) is an exam used as part of the air traffic controller hiring process. It is a challenging assessment consisting of seven subtests designed to evaluate an applicant's aptitude for the role.

Becoming an air traffic controller is a challenging and rewarding career that requires extensive training. The Air Traffic Controller Test (previously known as the Air Traffic Selection and Training (AT-SAT) exam) is an important part of the selection process. 

The Air Traffic Skills Assessment (ATSA) measures a candidate's ability to handle the demands of the job. 

In this article, you’ll find example questions, a guide and tips for preparing for the ATSA exam.

This article relates specifically to the ATC test used in the US. Candidates in other countries may be expected to take a different version of the test. 

What is the CliftonStrengths test? This online assessment analyzes your personality and strengths for personal and professional development. You can purchase the basic test from Gallup for $19.99 and get a basic understanding of your top five personality themes. Or take the comprehensive version for $59.99 and receive a report that ranks all 34 themes and highlights your areas of excellence as well as your blind spots.

When applying for a job, you may find that the recruitment process consists of many different steps. There is the initial application form to start and usually an interview to finish. In the middle, there may be an assessment – an aptitude, intelligence or personality test.

The CliftonStrengths test is one assessment used by employers during the onboarding process. It was previously known as the CliftonStrengthsFinder.

In this guide, you will learn about the CliftonStrengths personality test and how it is used in recruitment.

The police psychological exam is a crucial part of the hiring process for law enforcement agencies. It is a personality test that confirms how suitable an applicant is for working in the police. The police psych test is used by most law enforcement agencies across the United States, although key details may differ from state to state.

What Is the Police Psychological Exam?

The police psychological exam is a series of tests and assessments administered to individuals who are seeking to become police officers.

The purpose of the exam is to evaluate a candidate's psychological fitness for the job and identify any potential psychological issues that may interfere with the candidate's ability to perform police work.

In this comprehensive guide , you’ll discover everything you need to know about the Capital One assessment and interview process.

These are designed to help the company select the best candidates for its team. To increase your chance of getting hired, it's important to be prepared.

Find out what to expect, how to prepare and the skills and qualities Capital One hiring managers are looking for in a candidate.

What Is the Capital One Assessment Test?

Capital One is an established financial services company with a focus on technology and innovation.

To become an employee, or ‘associate’, at Capital One you'll need to pass a series of online assessments and interviews .

The Capital One hiring process is as follows:

CogAT stands for Cognitive Abilities Test. These tests are normally administered by a classroom teacher or instructor, although some schools employ a specialist or test proctor to administer the test.

Many parents are interested in learning more about helping their children to succeed academically.

Achieving a high CogAT score could mean your child is eligible to join gifted or talented programs designed to enhance their development and learning.

In other schools, it is used as a tool to identify a pupil’s individual strengths or predict their future academic performance.

The CogAT test for 2nd grade is a cognitive ability test aimed at children around the age of eight years old.

It is often used as a pre-admission exam by gifted and talented schools and programs. It is designed to evaluate pupils’ cognitive abilities, including basic linguistic and math skills.

The test is made up of three sections or batteries:

• Non-verbal battery
• Verbal battery
• Quantitative battery

On the CogAT test 2nd grade, candidates are required to read the test questions instead of listening to the questions being read by the test proctor.

If you are looking for ideas on how to prepare your child for the CogAT test 2nd grade, read on to learn more.

What Is CogAT Test 2nd Grade?

The CogAT (Cognitive Abilities Test) was developed by Riverside Publishing, which is part of Houghton Mifflin Harcourt.

It is designed to assess problem-solving and reasoning skills in the following areas:

• Quantitative

Research has shown that high levels of ability in these three areas is linked to academic success.

If your child is considered potentially talented or gifted, they may be asked to sit a CogAT as part of the program entrance process.

Different CogAT tests are available for different age groups, from Kindergarten (K) up to grade 12.

In this article, you can find more information on the CogAT test 2nd grade. The CogAT test is used by schools across the US to help them identify exceptionally gifted pupils.

Each of the test levels corresponds to the age of the pupil sitting the test. For example, if your child is in grade 6 (aged 12), they will be sitting the Level 12 version of the test. Occasionally, schools may choose to administer a higher level CogAT to talented or gifted pupils; however, this is unusual.

Second grade pupils being considered for gifted programs will usually sit the CogAT Level 8 test. This test is made up of 154 questions and takes 122 minutes to complete.

Many schools use the CogAT Test 6th Grade to assess the non-verbal, verbal and quantitative abilities of sixth-grade students.

The Level 12 CogAT test is a useful tool for checking a student’s individual academic strengths and weaknesses. It can also be used as a screening assessment for entry into the gifted and talented program.

What Is the CogAT Test 6th Grade?

'CogAT' is an acronym for Cognitive Aptitude Test .

CogAT tests are usually administered at school by a teacher or instructor, although some schools employ test proctors and specialists to administer the tests.

This guide is designed to support you and your child through the CogAT Test 6th Grade. You can use it to find out what to expect from the test and tips on how to prepare for it.

We have also included information on the purpose of the test and how to interpret your child’s results.

The Procter and Gamble Assessment Test describes a series of pre-employment screening tests used by Procter and Gamble (P&G).

If you have applied for a job at P&G, you will be expected to sit these tests as part of the hiring process.

Each of the different tests is designed to assess a specific aptitude that is required for a job role at P&G.

In this article, you can learn more about the different tests used by Procter and Gamble. We have also provided tips on how to prepare for the assessments.

This guide includes useful tips and Renaissance Star testing sample questions to help students prepare for the test and feel confident on test day.

You can find detailed information on interpreting and understanding your Renaissance Star Test scores in our dedicated article .

What Is the 6th Grade MAP Test?

The MAP Growth test system was created by educators from Oregon and Washington who established the Northwest Evaluation Association (NWEA) back in 1973.

Their goal was to create an assessment that could accurately measure and track academic progress in children to ensure they graduated high school with all the essential skills and knowledge they required.

In 2000, the first MAP Growth Test was published.

The test is administered in all grades and is based on a set of learning principles known as the Common Core Principles .

The CCAT test grade 3 is a standardized assessment administered to grade 3 students in Canada.

It measures verbal, quantitative and non-verbal reasoning skills and is used to identify a student's learning potential, typically for admission to gifted educational programs.

The CCAT test grade 3 is an assessment commonly used by schools in Canada.

If you’re the parent or guardian of a child preparing for the test, this CCAT grade 3 guide will tell you everything you need to know.

What Is the CCAT Test Grade 3?

The CCAT test (Canadian Cognitive Abilities Test) is a standardized assessment administered to students in grade levels K-12 in the Canadian educational system.

Rather than a measure of academic achievement, the test assesses a child's ability to learn, reason, and problem-solve.

The Independent School Entrance Examination (ISEE) test is used by many independent and magnet schools in the US and overseas as an admission test for children across the entire school age range, but more commonly from year five upwards.

It assesses a child’s academic levels of reasoning across math and literacy in comparison to children of the same age, the norm for that school grade and other applicants to the school.

Created and administered by the Educational Records Bureau (ERB), the ISEE test is available to be taken online or in a pen and paper format.

What Are the ISEE Levels?

There are four levels of the ISEE test.

• ISEE primary for entry into years two to four
• ISEE lower level for entry into years five to six
• ISEE middle level for entry into years seven to eight
• ISEE upper level for entry into years nine to 12

Each level of the ISEE test is created to be relevant to a specific school age group, increasing in complexity with each year and level.

An employer’s recruitment process can include a wide range of assessments and interviews for the candidate to take that indicate to the employer how an individual might fare in the job.

One common way to measure job performance though is by getting candidates to take the PI Cognitive Assessment, which measures mental ability and critical thinking skills.

This article will look in detail at the assessment, its format, who uses it, example questions and PI Cognitive Assessment tips on how to be successful when taking it.

The Raven’s Progressive Matrices is a test that is often used as part of the recruitment process for high-level management and analytical roles.

In this article, you will learn more about the test, its history and background, as well as the different types of tests that are available and what you can expect if you are going to be taking the test.

You will also find some example questions that you can expect to see in each type of test and get helpful pointers that you can use to prepare and do well in the assessment.

If you are applying for a role with the United States Postal Service (USPS) , you will usually be asked to complete at least one of four 477 Virtual Entry Assessments as part of the recruitment process.

These exams are used to evaluate various skills, aptitudes, personality traits and work preferences, which can show whether you have what it takes to be successful in the role in the future.

The USPS 477 Exam is sometimes referred to as the CS VEA, which relates to customer service.

An iReady level score of 3.00 or over means the student is working at or above the level required to meet the standard for their grade.

The level score is calculated in line with expectations when the test was administered, not in comparison to the expected score by the end of the school year.

What Are the iReady Diagnostic Scores?

The iReady diagnostic test is administered to US school children in grades K to eight.

The purpose of this school assessment test is to help parents and teachers check a student’s academic process at the beginning, middle and end of each school year.

It is a computer-adaptive test, which means the questions are adjusted to become more difficult if a series of correct answers is given.

As a result, the test is designed to challenge the skill level of the student sitting the test, as well as assess their strengths and opportunities for growth.

If a student answers a few questions in a row incorrectly, the questions that follow will be easier.

Many people find i-Ready Diagnostic scores difficult to interpret.

As a child progresses through each academic year and moves up the year groups, their expected score will change.

The average score increases year on year, too.

In this article, you can learn more about the different types of iReady diagnostic scores, how these scores are displayed, and how to interpret them to better understand a student’s iReady test performance.

There are two types of HESI Exam:

• The Admissions (A2) test
• The Exit exam

The minimum passing score for the Admissions test is usually between 75 and 80 for each section, although this varies between schools.

The composite score range for the Admissions (A2) test is 750 to 900, with 900 being the maximum possible score.

The HESI Exit Exam score ranges between 0 to 1,500. 850 is considered to be an acceptable score, although HESI recommends a minimum score of 900.

If you want to sit your NCLEX licensing exam, you will need to achieve a score of at least 850 on the HESI Exit Exam.

HESI is an acronym for Health Education Systems Incorporated .

As a company, HESI administers exams and provides study material to help prepare students for the NCLEX professional licensure exam.

If you want to work as a nurse in the US, many nursing and healthcare programs use HESI tests to screen prospective students and determine suitability and readiness for specific study routes.

In this article, you can learn more about the HESI score ranges and passing scores required for each of these tests and what impact your HESI results may have on acceptance into your preferred nursing program.

The MAP Test Grade 7 tests students’ proficiency in mathematics, reading and language usage.

Developed by the Northwest Evaluation Association (NWEA), it measures individual growth over time, adapting question difficulty based on responses.

This online test lasts around two to three hours, and the results are used to inform teaching or gauge students' ability levels.

Scoring is based on the RIT (Rasch Unit) scale, indicating a student's instructional level and growth potential in each subject area.

MAP Grade 7 Sample Question

The CogAT Kindergarten Test is an assessment designed to measure a child's abilities in various cognitive areas.

It plays a critical role in identifying a child's strengths and weaknesses and determining their readiness for advanced academic programs.

In this comprehensive study guide for 2024, you will explore the purpose, format, and structure of the CogAT Kindergarten Test.

Additionally, you will get valuable insights on how to prepare your child for the test, sample questions to familiarize yourself with the test content, strategies for success and answers to frequently asked questions.

Understanding the CogAT Kindergarten Test: Purpose, Format, and Structure

The purpose of the CogAT Kindergarten Test is to assess a child's cognitive abilities in areas such as verbal, quantitative, and nonverbal reasoning.

By evaluating these different components, the test provides educators and parents with valuable information about a child's potential and can help guide educational decisions.

Administered at college and university level, the Accuplacer test is used by some educational institutions to determine how prepared a student is for the next steps in their academic career.

This guide looks specifically at Accuplacer test scores – how they are awarded and what they mean – so you can better understand how your Accuplacer score might impact your learning experience.

Accuplacer test scores are a set of metrics that evaluate a student's knowledge and skills in specific subject areas including reading, writing and math.

The i-Ready Diagnostic Test is an internet-based adaptive diagnostic test linked to the i-Ready educational learning program.

Students from kindergarten to grade 12 take the test three times each year. The test is divided into two subtests:

i-Ready test results are used to help teaching staff create a personalized learning plan according to a student’s strengths and weaknesses.

What Is the i-Ready Diagnostic Test?

The i-Ready Diagnostic Test is a computer-adaptive, untimed assessment for students between grades K and 12.

Administered by Curriculum Associates , teachers can use it to monitor a student’s ability and progress throughout the school year.

In most cases, the i-Ready Diagnostic Test is administered three times each year. It is split into two subtests: math and reading.

The Cognitive Abilities Test (CogAT) 5th Grade Level is a crucial assessment tool for students between 10 and 11 years old.

Designed to measure verbal, nonverbal, and quantitative abilities, this standardized test plays a pivotal role in identifying students for gifted programs.

In this article, you’ll learn what the CogAT 5th grade test is, which subjects are tested, along with example questions and how best to prepare.

What Is the CogAT 5 Grade Test?

The Cognitive Abilities Test (CogAT) is a widely used standardized test designed to assess your child’s cognitive abilities in various areas.

The CogAT 5th Grade Level is specifically tailored for students in the 5th grade and measures their abilities in three main cognitive areas:

• Quantitative Reasoning
• Non-Verbal Reasoning

The State of Texas Assessments of Academic Readiness (STAAR) test is a standardized assessment issued to public school students in Texas in grades 3 to 12.

Below you’ll find a range of STAAR test practice questions to help you prepare – whether you’re a parent coaching a child through their exam prep or a high school student revising for a test of your own.

For more info on the STAAR Test, read our dedicated article.

The 7 best rated resume writing services:

• TopResume – Best for personalized expertise
• TopStack Resume – Best for navigating careers
• ResumeCompanion – Best for affordable excellence
• Resumeble – Best for ATS-optimized resumes
• ResumeSpice – Best for executive service
• Craft Resumes – Best for a quick turnaround
• Resume.com – Best for those on a budget

The Wechsler Intelligence Scale for Children (WISC-V) is a commonly used assessment for judging a child's intelligence. More than that, it can help to understand their reasoning and thinking abilities to support their development.

Here’s everything you need to know about this test.

The Wechsler Intelligence Scale for Children - Fifth Edition (WISC-V) is an individually administered and extensive evaluation tool used to assess children's reasoning and general thinking abilities.

It's typically given to children between ages 6 and 16.

After completing a test, children are awarded a Full-Scale Intelligence Quotient (IQ) score, along with age-based scores and rankings in several cognitive function fields.

Here we’ll provide an all-around study guide for parents whose children are required or scheduled to take the WISC-V test.

We’ll also include a comprehensive explanation of how it is constructed, its key features, tips for preparing, and a few example questions.

Let’s take a look!

The STAR assessments utilize a scoring system comprising scaled scores ranging from 0 to 1,400.

These scores reflect a student's proficiency level in subjects such as reading and math.

Benchmark categories provide descriptive labels for performance levels, while percentile rank compares a student's performance to a national reference group.

Additionally, grade equivalent scores and domain scores offer insights into grade-level equivalence and specific skill areas.

The STAR Assessment can play a crucial role in evaluating your child’s academic ability and guiding educational strategies.

Understanding its scoring system, test format and significance is important for parents and educators alike.

This article aims to provide comprehensive insights into the STAR Assessment, including its purpose, score interpretation and effective strategies to help children excel in these standardized tests.

The CogAT raw score represents how many questions were answered correctly on the CogAT test. This information is used to create the Universal Scale Score (between 100 and 150), which you will see on your child’s CogAT score report.

Here is an image of a typical score report:

With the MAP Growth Test used in many schools across the United States, MAP (Measures of Academic Progress) scores are an important part of your child’s life.

The MAP testing scores chart a student’s academic growth in a way that highlights areas of excellence and improvement.

It is essential that you understand how NWEA MAP scores are calculated so you can best support your child throughout their learning journey.

This guide will explain how to find and improve your child’s NWEA Map Scores.

The main three sections for the Upper and Middle level tests have a maximum score of 800. They have a total scaled score that ranges between 1,500 to 2,400.

Navigating the SSAT involves understanding its scoring system.

In this guide, you can explore the SSAT Score Chart and understand score ranges and percentile ranking and how they matter in private school admissions.

It's a comprehensive resource for decoding SSAT scores and making informed decisions about your child’s education.

What Is the SSAT Test?

The SSAT stands for the Secondary School Admission Test. The SSAT was first administered in 1957.

It is a standardized test designed for students seeking admission to private middle and high schools.

The primary purpose of the SSAT is to assess the skills and knowledge of students applying to independent or private schools.

It aims to provide an accurate measure of a student's academic abilities and readiness for a challenging curriculum.

The Microsoft Codility Test evaluates coding skills and algorithmic thinking.

Designed to streamline Microsoft’s recruitment process, the Microsoft Codility Test assesses candidates' ability to solve real-world problems efficiently. 

Candidates can prepare using coding practice platforms and mastering programming languages. It's an integral tool in selecting skilled software engineers for Microsoft's diverse roles.

The Smarter Balanced Assessment Consortium Test, known as the SBAC test, is a standardized assessment of English and math used by schools in participating states.

Administered to students in grades K to 12, it measures grade level proficiency and academic progress through computer-adaptive testing and performance tasks.

The Smarter Balanced Test is an educational tool developed and administered by the Smarter Balanced Assessment Consortium (SBAC), hence the abbreviation SBAC test.

In this article we explore what the test involves, what the results mean and how to help a student prepare for their SBAC assessment.

What Is the SBAC Test?

The SBAC assessment is a set of standardized tests that evaluate how well students are performing in the subjects of English Language Arts (ELA) and mathematics.

These assessments are taken by students ranging from elementary school to high school in multiple states across the US.

The tests are developed and managed by the Smarter Balanced Assessment Consortium (SBAC), a collaborative group of states working together.

FireTEAM Test Prep: Top Tips:

• Master time management
• Brush up on basic concepts
• Diversify your reading
• Play observational and memory games
• Assess your communication style
• Prioritize rest and sleep

If you're considering a career in firefighting, taking the FireTEAM test is a pivotal step that can open doors to various fire departments across the US.

This article covers everything you need to know to put in a strong performance, including an overview of its format, practice questions and FireTEAM test tips to help you create an effective study plan.

A career in the fire service is a challenging – but extremely rewarding – journey. Such an important, high-pressure job requires a high level of physical, mental and emotional skills.

As well as the necessary personality traits, you generally need a high school diploma or GED. If you have a college degree, you have a better chance of securing a role in the fire service.

You will also be required to take a series of assessments that evaluate your physical and mental strength. One of the assessments used by Californian fire departments is the FCTC Written Test. To become a firefighter in California, you must pass this entry-level test.

In this guide, we will explore what the FCTC Written Test includes and how you can prepare for success.

To successfully enlist in the US Marine Corps, certain standards must be met. Marines require both physical and mental strength as well as discipline, determination and the ability to overcome obstacles. This is sometimes referred to as the ‘Marine Mindset’.

One of the ways candidates who wish to enlist will be assessed is by taking a test known as the Armed Services Vocational Aptitude Battery (ASVAB).

A good score on the test suggests that a candidate possesses the mental skillset to be successful in the military.

Marines need to be able to make quick, accurate decisions and adapt to and overcome threats and obstacles on the battlefield.

The PiCAT test is a commonly used assessment tool for those applying to military positions, such as those in the US Navy or the US Army.

This article explores the PiCAT test in more detail. We look at the test format to familiarize individuals with what the Navy PiCAT and Army PiCAT test covers.

Preparation is vital to performing to the best of your ability in the PiCAT test.

The article includes PiCAT practice test questions, answers to help you prepare, and tips to give you the best opportunity to approach the test positively.

The SHL Deductive Reasoning Test is an assessment employers use to evaluate candidates' logical thinking skills.

It presents logical arguments and requires candidates to determine if conclusions follow from given premises.

Candidates can prepare by practicing tests, honing logical reasoning skills, and familiarizing themselves with formal logic rules to excel in this assessment.

What Is the SHL Deductive Reasoning Test?

The SHL Deductive Reasoning Test is a cognitive assessment tool used in the recruitment and selection processes for many roles in several industries.

SHL (Saville and Holdsworth Ltd.) is a well-known company specializing in psychometric assessments and organizational talent measurement solutions.

SHL assessment tools are used in the early stages of the recruitment process, enabling recruiters to identify candidates with the specific aptitudes needed for success in a role in an organization.

The Mettl tests are developed by the world's largest assessment provider, Mercer Mettl.

The tests have been designed to analyze various competencies, including verbal, logical and numerical reasoning.

Alongside, the Mettl assessments evaluate candidates' personalities and working styles, establishing whether they are an accurate fit for the role and the broader company.

The Mettl tests are a comprehensive recruitment tool provided by Mercer Mettl – the world's largest assessment provider.

Moreover, the Mettl tests are designed to assess various skills, including numerical , verbal and abstract reasoning.

The assessments are also constructed to understand candidates' behaviors and personality types.

This guide explains everything you need to know about the Mettl test, including tips on how to pass the test in 2024.

What Is the Mettl Test?

As mentioned, the Mettl test is a comprehensive recruitment tool designed to test a range of skills.

It allows employers to ensure they recruit the most suitable candidates for the role.

Mastering the Pipefitter Test is crucial for those entering the field.

This guide provides valuable insights, a pipefitter sample test and strategies to conquer the examination.

Discover expert tips to excel in your pipefitting career by navigating the challenges of this important assessment.

What Is the Pipefitter Assessment Test?

The Pipefitter test is an important evaluation tool for individuals aspiring to secure roles as pipefitters in the construction and industrial sectors.

Qualifications and certifications necessary for such positions can vary by state. This makes the pipefitter assessment test a valuable method of demonstrating skills and knowledge.

The National Center for Construction Education and Research (NCCER) administers the most popular pipefitter assessment test, designed to assess the potential skills of candidates.

It covers the principles related to the installation and maintenance of both high and low-pressure pipe systems.

In addition, it focuses on how these are used across various sectors, including manufacturing, electricity generation and climate control systems in buildings.

The HSBC Online Immersive Assessment contains 38 questions over five subtests. The test includes a combination of behavioural questions and cognitive ability exercises.

It is an untimed assessment, but most candidates can answer all test questions within 50 minutes.

Some people find the test difficult, but adequate preparation will stand you in good stead to pass the assessment.

What Is the HSBC Hiring Process Like?

HSBC is a major global bank and financial institution. It offers services via three global businesses and serves millions of customers daily.

The hiring process at HSBC comprises four key stages:

• Initial Screening and Application
• HSBC Online Immersive Assessment
• Online Job Simulation Assessment

What Is the Electronic Data Processing Test?

The Electronic Data Processing Test (EDPT) is a pre-employment test taken by military candidates who want to transfer to IT or computer programming roles within the Marine Corps or Air Force.

The EDPT test is one of the most challenging pre-employment tests currently on the market with a pass rate of around 10%.

It is 90 minutes long and has 120 multiple-choice questions. This means you have around 45 seconds to answer each question.

While the minimum ASVAB score varies between military branches, the minimum acceptable score is 31.

However, as the majority of candidates score between 30 and 70, you want to aim for a percentile rank of at least 60.

The ASVAB Test Score Report is a valuable document that provides detailed information about your aptitudes, skills, and qualifications for military service.

It includes Career Exploration Scores to guide career choices, individual scores on ASVAB subtests to assess specific abilities and the critical AFQT score that determines your eligibility for enlistment.

Understanding the information presented in this report is essential for making informed decisions about your military career options.

What Is in the ASVAB Test Score Report?

The ASVAB (Armed Services Vocational Aptitude Battery) Test Score Report provides a comprehensive overview of your performance on the ASVAB test, which is a critical step in the military enlistment process.

The report helps you and military recruiters assess your aptitudes, skills, and potential for various military occupations.

What Is the ACCUPLACER Reading Comprehension Test?

The Accuplacer Reading Comprehension test is part of a suite of assessments that are used to evaluate students prior to entry at college.

While the Accuplacer test battery is not used to determine whether a student will achieve a placement at college, the results are used to ensure that the student is studying at an appropriate level and is ready for education at this level.

Created by the College Board, which is a not-for-profit organization that is also responsible for creating assessments like the SATs, the Accuplacer tests are designed to offer better opportunities to students and make entry to top colleges accessible to all.

• PRO Courses Guides New Tech Help Pro Expert Videos About wikiHow Pro Upgrade Sign In
• EDIT Edit this Article
• EXPLORE Tech Help Pro About Us Random Article Quizzes Request a New Article Community Dashboard This Or That Game Popular Categories Arts and Entertainment Artwork Books Movies Computers and Electronics Computers Phone Skills Technology Hacks Health Men's Health Mental Health Women's Health Relationships Dating Love Relationship Issues Hobbies and Crafts Crafts Drawing Games Education & Communication Communication Skills Personal Development Studying Personal Care and Style Fashion Hair Care Personal Hygiene Youth Personal Care School Stuff Dating All Categories Arts and Entertainment Finance and Business Home and Garden Relationship Quizzes Cars & Other Vehicles Food and Entertaining Personal Care and Style Sports and Fitness Computers and Electronics Health Pets and Animals Travel Education & Communication Hobbies and Crafts Philosophy and Religion Work World Family Life Holidays and Traditions Relationships Youth
• Browse Articles
• Learn Something New
• Quizzes Hot
• This Or That Game
• Train Your Brain
• Explore More
• Support wikiHow
• About wikiHow
• Log in / Sign up
• Education and Communications
• Personal Development
• Problem Solving

How to Improve Problem Solving Skills

Last Updated: January 27, 2024 Fact Checked

This article was co-authored by Erin Conlon, PCC, JD . Erin Conlon is an Executive Life Coach, the Founder of Erin Conlon Coaching, and the host of the podcast "This is Not Advice." She specializes in aiding leaders and executives to thrive in their career and personal lives. In addition to her private coaching practice, she teaches and trains coaches and develops and revises training materials to be more diverse, equitable, and inclusive. She holds a BA in Communications and History and a JD from The University of Michigan. Erin is a Professional Certified Coach with The International Coaching Federation. There are 13 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 237,171 times.

The ability to solve problems applies to more than just mathematics homework. Analytical thinking and problem-solving skills are a part of many jobs, ranging from accounting and computer programming to detective work and even creative occupations like art, acting, and writing. While individual problems vary, there are certain general approaches to problem-solving like the one first proposed by mathematician George Polya in 1945. [1] X Research source By following his principles of understanding the problem, devising a plan, carrying out the plan, and looking back, you can improve your problem-solving and tackle any issue systematically.

Define the problem clearly.

• Try to formulate questions. Say that as a student you have very little money and want to find an effective solution. What is at issue? Is it one of income – are you not making enough money? Is it one of over-spending? Or perhaps you have run into unexpected expenses or your financial situation has changed?

State your objective.

• Say that your problem is still money. What is your goal? Perhaps you never have enough to go out on the weekend and have fun at the movies or a club. You decide that your goal is to have more spending cash. Good! With a clear goal, you have better defined the problem.

Gather information systematically.

• To solve your money shortage, for example, you would want to get as detailed a picture of your financial situation as possible. Collect data through your latest bank statements and to talk to a bank teller. Track your earnings and spending habits in a notebook, and then create a spreadsheet or chart to show your income alongside your expenditures.

Analyze information.

• Say you have now collected all your bank statements. Look at them. When, how, and from where is your money coming? Where, when, and how are you spending it? What is the overall pattern of your finances? Do you have a net surplus or deficit? Are there any unexplained items?

Generate possible solutions.

• Your problem is a lack of money. Your goal is to have more spending cash. What are your options? Without evaluating them, come up with possible options. Perhaps you can acquire more money by getting a part-time job or by taking out a student loan. On the other hand, you might try to save by cutting your spending or by lowering other costs.
• Divide and conquer. Break the problem into smaller problems and brainstorm solutions for them separately, one by one.
• Use analogies and similarities. Try to find a resemblance with a previously solved or common problem. If you can find commonalities between your situation and one you've dealt with before, you may be able to adapt some of the solutions for use now.

Evaluate the solutions and choose.

• How can you raise money? Look at expenditures – you aren’t spending much outside of basic needs like tuition, food, and housing. Can you cut costs in other ways like finding a roommate to split rent? Can you afford to take a student loan just to have fun on the weekend? Can you spare time from your studies to work part-time?
• Each solution will produce its own set of circumstances that need evaluation. Run projections. Your money problem will require you to draw up budgets. But it will also take personal consideration. For example, can you cut back on basic things like food or housing? Are you willing to prioritize money over school or to take on debt?

Implement a solution.

• You decide to cut costs, because you were unwilling to take on debt, to divert time away from school, or to live with a roommate. You draw up a detailed budget, cutting a few dollars here and there, and commit to a month-long trial.

Review and evaluate the outcome.

• The results of your trial are mixed. On one hand, you have saved enough during the month for fun weekend activities. But there are new problems. You find that you must choose between spending cash and buying basics like food. You also need a new pair of shoes but can’t afford it, according to your budget. You may need to a different solution.

Adjust if necessary.

• After a month, you decide to abandon your first budget and to look for part-time work. You find a work-study job on campus. Making a new budget, you now have extra money without taking too much time away from your studies. You may have an effective solution.

Do regular mental exercises.

• Word games work great. In a game like “Split Words,” for example, you have to match word fragments to form words under a given theme like “philosophy.” In the game, “Tower of Babel,” you will need to memorize and then match words in a foreign language to the proper picture.
• Mathematical games will also put your problem solving to the test. Whether it be number or word problems, you will have to activate the parts of your brain that analyze information. For instance: “James is half as old now as he will be when he is 60 years older than he was six years before he was half as old as he is now. How old will James be when his age is twice what it was 10 years after he was half his current age?”

Play video games.

• Play something that will force you to think strategically or analytically. Try a puzzle game like Tetris. Or, perhaps you would rather prefer a role-playing or strategy game. In that case, something like “Civilization” or “Sim-City” might suit you better.

Take up a hobby.

• Web design, software programming, jigsaw puzzles, Sudoku, and chess are also hobbies that will force you to think strategically and systematically. Any of these will help you improve your overall problem solving.

Expert Q&A

You Might Also Like

• ↑ https://math.berkeley.edu/~gmelvin/polya.pdf
• ↑ https://www.healthywa.wa.gov.au/Articles/N_R/Problem-solving
• ↑ https://asq.org/quality-resources/problem-solving
• ↑ https://ctb.ku.edu/en/table-of-contents/evaluate/evaluate-community-interventions/collect-analyze-data/main
• ↑ https://www.mindtools.com/pages/article/newCT_96.htm
• ↑ https://www.skillsyouneed.com/ips/problem-solving.html
• ↑ Erin Conlon, PCC, JD. Executive Life Coach. Expert Interview. 31 August 2021.
• ↑ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5930973/
• ↑ https://www.theguardian.com/lifeandstyle/2018/oct/13/mental-exercises-to-keep-your-brain-sharp
• ↑ https://www.apa.org/monitor/2014/02/video-game
• ↑ https://www.nature.com/articles/d41586-018-05449-7

About This Article

To improve your problem-solving skills, start by clearly defining the problem and your objective or goal. Next, gather as much information as you can about the problem and organize the data by rewording, condensing, or summarizing it. Then, analyze the information you've gathered, looking for important links, patterns, and relationships in the data. Finally, brainstorm possible solutions, evaluate the solutions, and choose one to implement. For tips on implementing solutions successfully, read on! Did this summary help you? Yes No

• Send fan mail to authors

Reader Success Stories

Georgia Williams

Mar 10, 2023

Did this article help you?

Mar 8, 2017

Alexis Stevens

Sep 23, 2016

Featured Articles

Trending Articles

Watch Articles

• Terms of Use
• Privacy Policy
• Do Not Sell or Share My Info
• Not Selling Info

wikiHow Tech Help Pro:

Develop the tech skills you need for work and life

What Are Problem-Solving Skills? Definition and Examples

• Share on Twitter Share on Twitter
• Share on Facebook Share on Facebook
• Share on LinkedIn Share on LinkedIn

Forage puts students first. Our blog articles are written independently by our editorial team. They have not been paid for or sponsored by our partners. See our full  editorial guidelines .

Why do employers hire employees? To help them solve problems. Whether you’re a financial analyst deciding where to invest your firm’s money, or a marketer trying to figure out which channel to direct your efforts, companies hire people to help them find solutions. Problem-solving is an essential and marketable soft skill in the workplace. 

So, how can you improve your problem-solving and show employers you have this valuable skill? In this guide, we’ll cover:

Problem-Solving Skills Definition

Why are problem-solving skills important, problem-solving skills examples, how to include problem-solving skills in a job application, how to improve problem-solving skills, problem-solving: the bottom line.

Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions before deciding how to move forward. 

Examples of using problem-solving skills in the workplace include:

• Researching patterns to understand why revenue decreased last quarter
• Experimenting with a new marketing channel to increase website sign-ups
• Brainstorming content types to share with potential customers
• Testing calls to action to see which ones drive the most product sales
• Implementing a new workflow to automate a team process and increase productivity

Problem-solving skills are the most sought-after soft skill of 2022. In fact, 86% of employers look for problem-solving skills on student resumes, according to the National Association of Colleges and Employers Job Outlook 2022 survey . 

It’s unsurprising why employers are looking for this skill: companies will always need people to help them find solutions to their problems. Someone proactive and successful at problem-solving is valuable to any team.

“Employers are looking for employees who can make decisions independently, especially with the prevalence of remote/hybrid work and the need to communicate asynchronously,” Eric Mochnacz, senior HR consultant at Red Clover, says. “Employers want to see individuals who can make well-informed decisions that mitigate risk, and they can do so without suffering from analysis paralysis.”

Showcase new skills

Build the confidence and practical skills that employers are looking for with Forage’s free job simulations.

Problem-solving includes three main parts: identifying the problem, analyzing possible solutions, and deciding on the best course of action.

>>MORE: Discover the right career for you based on your skills with a career aptitude test .

Research is the first step of problem-solving because it helps you understand the context of a problem. Researching a problem enables you to learn why the problem is happening. For example, is revenue down because of a new sales tactic? Or because of seasonality? Is there a problem with who the sales team is reaching out to? 

Research broadens your scope to all possible reasons why the problem could be happening. Then once you figure it out, it helps you narrow your scope to start solving it. 

Analysis is the next step of problem-solving. Now that you’ve identified the problem, analytical skills help you look at what potential solutions there might be.

“The goal of analysis isn’t to solve a problem, actually — it’s to better understand it because that’s where the real solution will be found,” Gretchen Skalka, owner of Career Insights Consulting, says. “Looking at a problem through the lens of impartiality is the only way to get a true understanding of it from all angles.”

Decision-Making

Once you’ve figured out where the problem is coming from and what solutions are, it’s time to decide on the best way to go forth. Decision-making skills help you determine what resources are available, what a feasible action plan entails, and what solution is likely to lead to success.

On a Resume

Employers looking for problem-solving skills might include the word “problem-solving” or other synonyms like “ critical thinking ” or “analytical skills” in the job description.

“I would add ‘buzzwords’ you can find from the job descriptions or LinkedIn endorsements section to filter into your resume to comply with the ATS,” Matthew Warzel, CPRW resume writer, advises. Warzel recommends including these skills on your resume but warns to “leave the soft skills as adjectives in the summary section. That is the only place soft skills should be mentioned.”

On the other hand, you can list hard skills separately in a skills section on your resume .

Forage Resume Writing Masterclass

Learn how to showcase your skills and craft an award-winning resume with this free masterclass from Forage.

Avg. Time: 5 to 6 hours

Skills you’ll build: Resume writing, professional brand, professional summary, narrative, transferable skills, industry keywords, illustrating your impact, standing out

In a Cover Letter or an Interview

Explaining your problem-solving skills in an interview can seem daunting. You’re required to expand on your process — how you identified a problem, analyzed potential solutions, and made a choice. As long as you can explain your approach, it’s okay if that solution didn’t come from a professional work experience.

“Young professionals shortchange themselves by thinking only paid-for solutions matter to employers,” Skalka says. “People at the genesis of their careers don’t have a wealth of professional experience to pull from, but they do have relevant experience to share.”

Aaron Case, career counselor and CPRW at Resume Genius, agrees and encourages early professionals to share this skill. “If you don’t have any relevant work experience yet, you can still highlight your problem-solving skills in your cover letter,” he says. “Just showcase examples of problems you solved while completing your degree, working at internships, or volunteering. You can even pull examples from completely unrelated part-time jobs, as long as you make it clear how your problem-solving ability transfers to your new line of work.”

Learn How to Identify Problems

Problem-solving doesn’t just require finding solutions to problems that are already there. It’s also about being proactive when something isn’t working as you hoped it would. Practice questioning and getting curious about processes and activities in your everyday life. What could you improve? What would you do if you had more resources for this process? If you had fewer? Challenge yourself to challenge the world around you.

Think Digitally

“Employers in the modern workplace value digital problem-solving skills, like being able to find a technology solution to a traditional issue,” Case says. “For example, when I first started working as a marketing writer, my department didn’t have the budget to hire a professional voice actor for marketing video voiceovers. But I found a perfect solution to the problem with an AI voiceover service that cost a fraction of the price of an actor.”

Being comfortable with new technology — even ones you haven’t used before — is a valuable skill in an increasingly hybrid and remote world. Don’t be afraid to research new and innovative technologies to help automate processes or find a more efficient technological solution.

Collaborate

Problem-solving isn’t done in a silo, and it shouldn’t be. Use your collaboration skills to gather multiple perspectives, help eliminate bias, and listen to alternative solutions. Ask others where they think the problem is coming from and what solutions would help them with your workflow. From there, try to compromise on a solution that can benefit everyone.

If we’ve learned anything from the past few years, it’s that the world of work is constantly changing — which means it’s crucial to know how to adapt . Be comfortable narrowing down a solution, then changing your direction when a colleague provides a new piece of information. Challenge yourself to get out of your comfort zone, whether with your personal routine or trying a new system at work.

Put Yourself in the Middle of Tough Moments

Just like adapting requires you to challenge your routine and tradition, good problem-solving requires you to put yourself in challenging situations — especially ones where you don’t have relevant experience or expertise to find a solution. Because you won’t know how to tackle the problem, you’ll learn new problem-solving skills and how to navigate new challenges. Ask your manager or a peer if you can help them work on a complicated problem, and be proactive about asking them questions along the way.

Career Aptitude Test

What careers are right for you based on your skills? Take this quiz to find out. It’s completely free — you’ll just need to sign up to get your results!

Step 1 of 3

Companies always need people to help them find solutions — especially proactive employees who have practical analytical skills and can collaborate to decide the best way to move forward. Whether or not you have experience solving problems in a professional workplace, illustrate your problem-solving skills by describing your research, analysis, and decision-making process — and make it clear that you’re the solution to the employer’s current problems. 

Looking to learn more workplace professional skills? Check out Two Sigma’s Professional Skills Development Virtual Experience Program .

Image Credit: Christina Morillo / Pexels 

Related Posts

6 negotiation skills to level up your work life, how to build conflict resolution skills: case studies and examples, what is github uses and getting started, upskill with forage.

Build career skills recruiters are looking for.

• Case Studies
• Problem Solving

Problem solving skills are important to assess during the pre-employment stages of hiring. Use this test to assess a candidate's problem solving abilities.

• What is a problem solving skills test?

A problem solving test enables you to determine whether candidates demonstrate the skills necessary to solve a problem successfully.

The test evaluates individuals on their ability to identify problems, break the problem down into smaller categories and apply their analytical, logical, critical, and creative thinking to determine the best course of action in the given situation. Using these skills, candidates can then demonstrate their skills in resolving problems.

The test is a timed test that covers common scenarios encountered in the workplace where individuals need to problem-solve. These include reading, understanding, and interpreting data to make logical inferences, prioritising and planning based on identifying related patterns and relationships, and adjusting and creating schedules.

Jump to a section on this page:

Why is a problem solving test so important when hiring, how to assess problem solving skills using our test, problem solving faqs, identify the best candidates and hire faster.

Our pre-employment tests let you drill down to the best candidates at the click of a button.

Find those candidates who will excel in the role.

Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

Reduce costs and time.

No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

Eliminate bias.

All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

Problem-solving is an essential skill required in many roles, no matter the type of industry or level of seniority.

Determining a candidate's approach to problem solving and proficiency in using the skills required to be an effective problem-solver is essential for recruiting the best candidates.

Often, determining an individual's problem solving skills is difficult to evaluate through an interview, application form, or resume alone. Candidates may state they can effectively solve problems, but how can you be sure that they can use their problem solving skills effectively and in practice when in the workplace?

The problem solving skills test overcomes this hurdle by providing you with an objective way to assess an individual's ability to solve problems.

Given that the test uses work-based scenarios to help identify an individual's skill level in solving problems, the test also has a number of additional benefits for recruiters. These include evaluating an individual's skills crucial to problem-solving such as their analytical thinking, logical reasoning , and critical thinking skills when determining the best way forward in any given situation.

Problem solving is a must-have skill for most candidates and one that is needed on a day-to-day basis for many roles. Due to this, the test can also be used in the recruitment process for several positions where the ability to identify problems, analyse and apply logical thinking is required to carry out the role successfully.

Examples of such roles include:

• Project managers
• Project planners
• Event planners
• Hospitality Managers
• Retail Managers
• Administration Managers
• Business Managers
• Administration assistants

More Soft Skills Tests

• Time Management
• Project Management
• Interpersonal Skills
• Communication
• Adaptability
• Decision Making
• Accountability

Sample Problem Solving question

You are working in a manufacturing company specializing in organic health and beauty products. For the last six months, you have been part of a team working on the concept of a new men’s shampoo to be added to the existing product range. With the help of a junior employee, you have been overseeing the market research and have just finished conducting a large number of customer focus groups. Unfortunately, the evidence is overwhelming that the concept as it stands will not be successful after all of the team's hard work. What would you do?

Facilitate a brainstorming session with the team to find a way to adjust the product in a way that addresses the focus group feedback.

Suggest to the head of product development that you could organize additional focus groups to get further information before recommending any changes.

Use this project as a learning opportunity by identifying ways to improve the idea generation process in order to ensure more successful products in the future.

Recommend the company finishes developing the product then offer a free trial to a group of customers to see if the feedback is consistent with the focus groups.

Our problem solving skills test asks a variety of questions that vary in difficulty level. Candidates who demonstrate strong problem solving skills should be able to answer most of the questions correctly.

The problem solving skills test provides valuable insight into a candidate's ability to effectively solve problems. The test is structured using multiple-choice questions: a familiar format for most test-takers, that allows for instant and objective scoring.

As well as the correct answer, there are typically 2–3 distractors, representing common misconceptions and mistakes. This helps make the test more challenging, so a candidate's ability can be measured more accurately.

Test scores are provided to the user and can be compared to other test-takers in your talent pool, to see how they perform relative to each other.

Each test has been thoroughly reviewed to ensure accuracy and validity in line with industry standards. It has been written, examined and edited by I/O psychologists and psychometric professionals. It has also been reviewed by a diverse sample of job seekers to check for any issues including sensitivity, face validity, fairness and accessibility.

This test is continually monitored so our team can optimize performance and regularly assess fairness issues.

Predictor of job success

Assessments

A full suite of assessments

Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

An array of candidate metrics

For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”

There are many skills required to be an effective problem-solver. An individual's problem-solving skills can be measured by assessing their skill in first identifying a problem. Then, analyse the situation, break it down into separate components, critically evaluate, and finally apply logical thinking to solve the issue.

There are many types of problem-solving that recruiters can test. They include the ability to identify patterns in relationships and use this to solve problems. Other types of problem-solving cover organisational and planning issues, solving related numerical issues or adjusting and creating schedules based on problems that arise.

Most roles in any industry require an element of problem-solving to be effective in day-to-day work activities. Examples of such occupations include those working in project management, business management, and the retail and hospitality sectors. It is worth remembering that problem-solving is a skill required at any level, not just in leadership or senior-level positions.

Problem-solving skills tests are designed to evaluate an individual's skill level in solving problems. Individuals must use their analytical thinking, critical thinking, and logical reasoning skills to determine the best course of action given the situation.

Problem-solving tests enable recruiters to get an objective understanding of an individual's skill in this area, allowing them to recruit the best candidates for their roles.

“An unbeatable service, impressive platform and fantastic value for money.”

Ready to try Test Candidates?

Compare your next great hires today

Top 20 Problem Solving Interview Questions (Example Answers Included)

Mike Simpson 0 Comments

By Mike Simpson

When candidates prepare for interviews, they usually focus on highlighting their leadership, communication, teamwork, and similar crucial soft skills . However, not everyone gets ready for problem-solving interview questions. And that can be a big mistake.

Problem-solving is relevant to nearly any job on the planet. Yes, it’s more prevalent in certain industries, but it’s helpful almost everywhere.

Regardless of the role you want to land, you may be asked to provide problem-solving examples or describe how you would deal with specific situations. That’s why being ready to showcase your problem-solving skills is so vital.

If you aren’t sure who to tackle problem-solving questions, don’t worry, we have your back. Come with us as we explore this exciting part of the interview process, as well as some problem-solving interview questions and example answers.

What Is Problem-Solving?

When you’re trying to land a position, there’s a good chance you’ll face some problem-solving interview questions. But what exactly is problem-solving? And why is it so important to hiring managers?

Well, the good folks at Merriam-Webster define problem-solving as “the process or act of finding a solution to a problem.” While that may seem like common sense, there’s a critical part to that definition that should catch your eye.

What part is that? The word “process.”

In the end, problem-solving is an activity. It’s your ability to take appropriate steps to find answers, determine how to proceed, or otherwise overcome the challenge.

Being great at it usually means having a range of helpful problem-solving skills and traits. Research, diligence, patience, attention-to-detail , collaboration… they can all play a role. So can analytical thinking , creativity, and open-mindedness.

But why do hiring managers worry about your problem-solving skills? Well, mainly, because every job comes with its fair share of problems.

While problem-solving is relevant to scientific, technical, legal, medical, and a whole slew of other careers. It helps you overcome challenges and deal with the unexpected. It plays a role in troubleshooting and innovation. That’s why it matters to hiring managers.

How to Answer Problem-Solving Interview Questions

Okay, before we get to our examples, let’s take a quick second to talk about strategy. Knowing how to answer problem-solving interview questions is crucial. Why? Because the hiring manager might ask you something that you don’t anticipate.

Problem-solving interview questions are all about seeing how you think. As a result, they can be a bit… unconventional.

These aren’t your run-of-the-mill job interview questions . Instead, they are tricky behavioral interview questions . After all, the goal is to find out how you approach problem-solving, so most are going to feature scenarios, brainteasers, or something similar.

So, having a great strategy means knowing how to deal with behavioral questions. Luckily, there are a couple of tools that can help.

First, when it comes to the classic approach to behavioral interview questions, look no further than the STAR Method . With the STAR method, you learn how to turn your answers into captivating stories. This makes your responses tons more engaging, ensuring you keep the hiring manager’s attention from beginning to end.

Now, should you stop with the STAR Method? Of course not. If you want to take your answers to the next level, spend some time with the Tailoring Method , too.

With the Tailoring Method, it’s all about relevance. So, if you get a chance to choose an example that demonstrates your problem-solving skills, this is really the way to go.

We also wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview. After all, hiring managers will often ask you more generalized interview questions!

Click below to get your free PDF now:

Get Our Job Interview Questions & Answers Cheat Sheet!

FREE BONUS PDF CHEAT SHEET: Get our " Job Interview Questions & Answers PDF Cheat Sheet " that gives you " word-word sample answers to the most common job interview questions you'll face at your next interview .

CLICK HERE TO GET THE JOB INTERVIEW QUESTIONS CHEAT SHEET

Top 3 Problem-Solving-Based Interview Questions

Alright, here is what you’ve been waiting for: the problem-solving questions and sample answers.

While many questions in this category are job-specific, these tend to apply to nearly any job. That means there’s a good chance you’ll come across them at some point in your career, making them a great starting point when you’re practicing for an interview.

So, let’s dive in, shall we? Here’s a look at the top three problem-solving interview questions and example responses.

1. Can you tell me about a time when you had to solve a challenging problem?

In the land of problem-solving questions, this one might be your best-case scenario. It lets you choose your own problem-solving examples to highlight, putting you in complete control.

When you choose an example, go with one that is relevant to what you’ll face in the role. The closer the match, the better the answer is in the eyes of the hiring manager.

EXAMPLE ANSWER:

“While working as a mobile telecom support specialist for a large organization, we had to transition our MDM service from one vendor to another within 45 days. This personally physically handling 500 devices within the agency. Devices had to be gathered from the headquarters and satellite offices, which were located all across the state, something that was challenging even without the tight deadline. I approached the situation by identifying the location assignment of all personnel within the organization, enabling me to estimate transit times for receiving the devices. Next, I timed out how many devices I could personally update in a day. Together, this allowed me to create a general timeline. After that, I coordinated with each location, both expressing the urgency of adhering to deadlines and scheduling bulk shipping options. While there were occasional bouts of resistance, I worked with location leaders to calm concerns and facilitate action. While performing all of the updates was daunting, my approach to organizing the event made it a success. Ultimately, the entire transition was finished five days before the deadline, exceeding the expectations of many.”

2. Describe a time where you made a mistake. What did you do to fix it?

While this might not look like it’s based on problem-solving on the surface, it actually is. When you make a mistake, it creates a challenge, one you have to work your way through. At a minimum, it’s an opportunity to highlight problem-solving skills, even if you don’t address the topic directly.

When you choose an example, you want to go with a situation where the end was positive. However, the issue still has to be significant, causing something negative to happen in the moment that you, ideally, overcame.

“When I first began in a supervisory role, I had trouble setting down my individual contributor hat. I tried to keep up with my past duties while also taking on the responsibilities of my new role. As a result, I began rushing and introduced an error into the code of the software my team was updating. The error led to a memory leak. We became aware of the issue when the performance was hindered, though we didn’t immediately know the cause. I dove back into the code, reviewing recent changes, and, ultimately, determined the issue was a mistake on my end. When I made that discovery, I took several steps. First, I let my team know that the error was mine and let them know its nature. Second, I worked with my team to correct the issue, resolving the memory leak. Finally, I took this as a lesson about delegation. I began assigning work to my team more effectively, a move that allowed me to excel as a manager and help them thrive as contributors. It was a crucial learning moment, one that I have valued every day since.”

3. If you identify a potential risk in a project, what steps do you take to prevent it?

Yes, this is also a problem-solving question. The difference is, with this one, it’s not about fixing an issue; it’s about stopping it from happening. Still, you use problem-solving skills along the way, so it falls in this question category.

If you can, use an example of a moment when you mitigated risk in the past. If you haven’t had that opportunity, approach it theoretically, discussing the steps you would take to prevent an issue from developing.

“If I identify a potential risk in a project, my first step is to assess the various factors that could lead to a poor outcome. Prevention requires analysis. Ensuring I fully understand what can trigger the undesired event creates the right foundation, allowing me to figure out how to reduce the likelihood of those events occurring. Once I have the right level of understanding, I come up with a mitigation plan. Exactly what this includes varies depending on the nature of the issue, though it usually involves various steps and checks designed to monitor the project as it progresses to spot paths that may make the problem more likely to happen. I find this approach effective as it combines knowledge and ongoing vigilance. That way, if the project begins to head into risky territory, I can correct its trajectory.”

17 More Problem-Solving-Based Interview Questions

In the world of problem-solving questions, some apply to a wide range of jobs, while others are more niche. For example, customer service reps and IT helpdesk professionals both encounter challenges, but not usually the same kind.

As a result, some of the questions in this list may be more relevant to certain careers than others. However, they all give you insights into what this kind of question looks like, making them worth reviewing.

Here are 17 more problem-solving interview questions you might face off against during your job search:

• How would you describe your problem-solving skills?
• Can you tell me about a time when you had to use creativity to deal with an obstacle?
• Describe a time when you discovered an unmet customer need while assisting a customer and found a way to meet it.
• If you were faced with an upset customer, how would you diffuse the situation?
• Tell me about a time when you had to troubleshoot a complex issue.
• Imagine you were overseeing a project and needed a particular item. You have two choices of vendors: one that can deliver on time but would be over budget, and one that’s under budget but would deliver one week later than you need it. How do you figure out which approach to use?
• Your manager wants to upgrade a tool you regularly use for your job and wants your recommendation. How do you formulate one?
• A supplier has said that an item you need for a project isn’t going to be delivered as scheduled, something that would cause your project to fall behind schedule. What do you do to try and keep the timeline on target?
• Can you share an example of a moment where you encountered a unique problem you and your colleagues had never seen before? How did you figure out what to do?
• Imagine you were scheduled to give a presentation with a colleague, and your colleague called in sick right before it was set to begin. What would you do?
• If you are given two urgent tasks from different members of the leadership team, both with the same tight deadline, how do you choose which to tackle first?
• Tell me about a time you and a colleague didn’t see eye-to-eye. How did you decide what to do?
• Describe your troubleshooting process.
• Tell me about a time where there was a problem that you weren’t able to solve. What happened?
• In your opening, what skills or traits make a person an exceptional problem-solver?
• When you face a problem that requires action, do you usually jump in or take a moment to carefully assess the situation?
• When you encounter a new problem you’ve never seen before, what is the first step that you take?

Putting It All Together

At this point, you should have a solid idea of how to approach problem-solving interview questions. Use the tips above to your advantage. That way, you can thrive during your next interview.

FREE : Job Interview Questions & Answers PDF Cheat Sheet!

Download our " Job Interview Questions & Answers PDF Cheat Sheet " that gives you word-for-word sample answers to some of the most common interview questions including:

• What Is Your Greatest Weakness?
• What Is Your Greatest Strength?
• Tell Me About Yourself
• Why Should We Hire You?

Click Here To Get The Job Interview Questions & Answers Cheat Sheet

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

Copyright © 2024 · TheInterviewguys.com · All Rights Reserved

• Our Products
• Case Studies
• Interview Questions
• Jobs Articles
• Members Login

7 Best Problem-Solving Skills: Examples & How To Develop Them

Problem-solving skills are valuable soft skills to have in today’s increasingly competitive and fast-changing workplace. In the workplace, problem-solving skills are about one’s capacity to deal with tough or unexpected challenges and situations.

They are also essential in other aspects of our lives, such as building relationships and making decisions. Individuals who can properly assess the situations and offer solutions are in high demand in organizations. And problem-solving skills are abilities that allow you to do so.

In this article, we will discuss what are key problem-solving skills and the skills related to problem-solving. You will also learn about how to conduct a problem-solving process when you encounter a problem. We will share with you the benefits and importance of key problem-solving skills and how to improve these skills.

What Are Problem-Solving Skills?

Problem-solving is a soft skill (a personal strength), not a hard skill learned from school or specialized training. Problem-solving skills assist you in resolving challenges swiftly and effectively.

It gives you a keen eye to spot underlying problems and put a solution in place. Problem-solving skills are crucial in every profession and at every level. As a result, technical expertise relevant to the sector or role may be required for effective problem-solving.

Problem-solving skills can be improved by familiarizing yourself with common organizational challenges and learning from more experienced employees. Although problem-solving is usually thought of as an independent skill, it depends on a combination of other skills (we will come to this in the next section).

Why is Problem-Solving Skill Important in the Workplace?

Having problem-solving skills enables you to be prepared to manage any problems that your employers throw at you. You can analyze, evaluate, and act promptly when issues arise.

Furthermore, you are not frightened of the uncertainty because you are confident that you can handle anything that comes your way. Strong problem-solving skills are valuable to organizations that depend on their employees to identify and solve problems.

10 benefits of having problem-solving skills

• Ability to manage their time effectively.
• Ability to prioritize, plan and carry out plans.
• Ability to think out of the box and identify opportunities in problems.
• Ability to work under pressure and deal with stress.
• Ability to evaluate and take calculated risks.
• Ability to continuously improve performance and implement new improvements when necessary.
• Ability to identify and seize opportunities in an ever-changing environment.
• Recognized and appreciated by the people around them.
• Increased confidence in one’s ability to deal with anything that comes their way.
• Ability to make the impossible possible by synergizing their knowledge with systematic problem-solving approaches.

7 Best Problem-Solving Skills

You will adopt a combination of different examples of skills to address a problem effectively.

Here is a list of skills you can leverage to solve a problem:

Research Skills

Problem-solving requires the use of research skills. As a problem solver, you must define the root cause of the issues before addressing them.

You can start by gathering deeper and related information about the topic. To do that, you can discuss with your team members, speak with senior colleagues, conduct online research, or learn from online classes.

Analysis Skills

Analyzing the situation is the first step in addressing any problem. Strong analytical skills allow you to grasp the issues quickly and develop effective strategies. You will also utilize analytical skills when researching to discern between good and poor ideas.

Decision-making Skills

Problem-solving and decision-making are distinct but interrelated skills. Decision-making is a crucial element of the problem-solving process because you will be presented with many choices and possibilities.

Sometimes you can make a quick decision if you happen to have related industry experience. Having strong research and analytical skills may be beneficial to those with less experience or industry knowledge.

There may be instances when it is necessary to set aside time to develop a solution for a challenging problem. Alternatively, you may decide to refer the situation to someone who is in a better position to tackle the issue.

Communication Skills

Strong communication skills are necessary when you are solving a problem. You will need to know how to explain the problem clearly to others and seek their input.

You will also need to know who to approach or which communication channels to use when asking for help. To eliminate uncertainty and make implementation easier, you will need to present and explain the solution to others.

Listening Skills

In general, active listeners are excellent problem solvers. They will listen to others to get the knowledge that will help them address the challenge at hand.

They value and appreciate other people’s perspectives and experiences. This way, they can understand why an issue happened and devise the best course of action to resolve it.

In most cases, problems are solved either spontaneously or methodically. You tend to use your intuition to solve a problem when no new information is required. You either know what you need to know to make a snap decision, or you use common sense or experience to solve them.

You will need to use a more structured approach to solve more complicated problems or issues that you’ve not encountered before. For such problems, you may also need to tap into your creative thinking.

Risk Management

Problem-solving happens when problems arise or when things do not go as planned, and we need to rectify them. During your initial planning stage, you will carry out risk management to weigh the benefits and risks of your solutions.

This way, you can prevent potential hazards or risks from happening the moment you implement the solution.

How Problem-Solving Skills Work?

1. analyze the factors contributing to the problem.

This step entails identifying the presence of a problem, determining its nature, and articulating the problem. The first phase of problem-solving requires further research and investigation. It involves collecting and analyzing data, isolating potential contributing factors, and determining what has to be addressed for a solution.

What is the nature of the problem? Is there more than one problem? What is the best way to define the problem? Spending time identifying the problem will allow you to not only comprehend it better but also articulate the thought process to others.

2. Generate possible solutions

At this stage, you will start developing several possible solutions. But, you will not spend too much time examining them. Usually, a single approach is rarely the clear way to solve a complicated problem.

Generating a variety of alternatives will help you to protect your interests and decrease your likelihood of failing. You can start brainstorming for solutions in a group setting with your team members.

Such sessions provide each team member with a chance to express their thoughts on potential solutions or ideas. An organization has a diverse group of employees who have different skills in different areas. Thus it is essential to hear the perspectives of all parties involved before deciding on the potential interventions.

3. Evaluate solutions and make decisions

This step is possibly the most difficult aspect of the problem-solving process. This stage comprises conducting a detailed analysis of the many alternative options you brainstormed earlier. Then, you will decide on the most effective solution for execution.

Some alternatives may be difficult to implement because of issues such as time limits or money restrictions. It is critical to evaluate what may happen if nothing is done to remedy the situation.

Sometimes when you are trying to resolve a problem, it could potentially lead to a slew of other issues. Finally, decide on the best solution or approach to take to resolve the problem. When deciding, you must consider the potential expenses, hurdles, and necessary resources for effective solution implementation.

4. Implement a plan

This step involves embracing and executing the decision made in the previous stage. Implementation refers to putting the chosen solution into action. During this stage, more difficulties may arise, particularly if the initial problem identification or structure was not completed thoroughly.

Hence, the plan must be executed with benchmarks that can accurately inform you if it is working or not. Implementing a plan includes communicating to your employees about changes in standard operating procedures.

5. Assess the solution’s effectiveness

The last stage involves evaluating the results after implementing the solution. It includes soliciting feedback from related parties on the effectiveness of the solution in solving the problem.

Once a solution is put in place, you need to have procedures to determine if and how the solution is working. This way, you will know immediately if the problem has been fixed or whether an adjustment is needed.

You should record the feedback, results, and new challenges that you encountered through this entire problem-solving process. It is recommended that you make this step a habit of yours to improve your problem-solving skills.

How to Improve Your Problem-Solving Skills in the Workplace?

There are various techniques you could consider to develop your problem-solving skills. Whether you are looking for work or already have one, strengthening your problem-solving skills and related competencies can help you stand out among the rest of the group.

Here are a few methods you can consider to improve your problem-solving skills:

Strengthen your specialist knowledge in your industry

Depending on your profession, having deep specialist knowledge may make it easier for you to address problems. Attending an external course, workshop, mentorship, or practicing your skills can help you gain deeper technical knowledge.

Constantly look for opportunities to solve problems

You can increase your chances of bumping into new opportunities to solve problems by going out of your comfort zone. Start by seeking new opportunities around you. You can volunteer for a new project or task, be it in your existing team, on another team, or on an external group within your field.

Practice! Practice! Practice!

As the saying goes, practice makes perfect. Practicing or performing role-playing will help to strengthen your problem-solving skills. You can search online or go to your local bookshop to look for practice books on problem-solving scenarios.

Through role-playing, you can experiment with different ways to tackle the challenges and see whether your solutions are practical. Practicing how you can solve the common problems prevalent in your field might help you find answers when such problems arise in your job.

Watch and learn how others overcome problems

There are people around you who are excellent problem solvers. These people could be your close friends or colleagues in the workplace. You may improve your problem-solving skills by observing how they develop effective solutions to problems.

You can ask a more experienced colleague and ask if you can shadow them when they are doing problem-solving. Be curious and ask questions that could be useful when you do problem-solving in the future.

How To Highlight Problem-Solving Skills in a Resume?

As problem-solving skills are essential to many organizations, you can put this skill at the top of your resume. You can indicate this skill on your resume in various sections, such as “skills” and “achievements” sections.

You can also highlight it in your “experience” section, but remember to provide specific examples of problems you solved. Instead of writing down the word “problem-solving” in the “skills” section, you may want to mention specific skills you have.

It could be your job-specific technical skills or soft skills related to problem-solving, such as analytical skills, communication skills, etc. Storytelling is powerful. During interview questions, you can highlight specific examples of obstacles you faced and how you solved the problems.

The problems you solved may come from your prior roles – whether academic, work, or volunteer. Be prepared to discuss the issues you faced, the methods or skills you used to tackle the problems, and the results you achieved.

Problem-Solving Skills FAQ

How do you describe problem-solving skills.

Problem-solving is a soft skill (a personal strength), not a hard skill learned from school or specialized training. Problem-solving skills assist you in resolving challenges swiftly and effectively. It gives you a keen eye to spot underlying problems and put a solution in place quickly.

What are the three key attributes of a good problem solver?

A good problem solver has strong analytical skills to understand problems quickly and discern between good and poor ideas. They also have strong communication skills to explain the issues and present solutions clearly to others. They also have high emotional intelligence.

What is problem-solving behavior?

Problem-solving behavior refers to a person’s ability to analyze and think critically to solve problems. They can decide which best course of action to take after conducting a thorough risk analysis of all the available solutions. They can implement solutions to resolve any challenges or difficulties they encounter in their life, work, or relationships.

What are Problem-Solving Skills for Students?

Be curious and put on your investigative hat

Being curious and conducting an in-depth investigation will assist you in finding out the root cause of an issue. When the root cause of a problem is identified, it becomes much easier to address it.

Be open to feedback and suggestions from others

Seeking constructive feedback or suggestions from others is beneficial to the students in the long run. It saves students time, and they can avoid making the mistakes made by others. They will also be able to finetune their solutions to make them more effective. Being open to feedback is also an essential component of problem-solving skills.

Troubleshooting skills

Troubleshooting skills help students to address issues quickly and effectively without any delay. This skill helps students to analyze the problem, develop various solutions, evaluate and choose the best option, and implement the preferred solution.

What are Problem-Solving Skills for Kids?

Growth mindset

Reflecting on the process of solving a problem helps children to build a growth mindset. We should instill a mindset in children that getting a “wrong” answer is not wrong.

It is through these mistakes that we can learn and improve ourselves. What matters most is to encourage children to reflect on the steps they took and how they might handle the problem differently next time.

Emotional intelligence

Children need to be taught that every emotion (positive and negative) that they are experiencing is acceptable. Having high emotional intelligence will help the kids to learn and think differently when faced with problems.

Grappling refers to whatever the kids will do when presented with a problem that lacks a clear answer. They will try to solve the problem first and not think about failing. Even if they fail, they will continue to persevere to find a solution to the problem.

They will think critically, ask questions, and form hypotheses to have a comprehensive understanding of the problem that they encounter. Then, they will use every information and resource that they acquired to find a solution to the problem.

Related Posts

10 Essential Negotiation Skills Every Professional Must Have

30 Technical Skills for a Resume or a Job Interview

10 Diplomatic Skills That Every Great Diplomat Must Have

15 Key Personal Skills at Work & Home and Test To Identify Them

15 Key Counseling Skills That Every Great Counselor Must Have

15 Cyber Security Skills That Every Security Technician Must Have

HIGH5 is a strengths test to unlock the full potential of individuals, teams and organizations by identifying and maximizing what motivates and energizes them.

Join over 4 000 000 happy test takers:

Free Strengths Test

Methodology

Affiliate Program

Feature Request

Help Center

CliftonStrengths

VIA Character Strengths

Comparisons

For individuals

For organizations

For coaches

For educators

Talent development

Leadership development 

Team development

Diversity & Inclusion

Employee engagement

Change management

Full Strengths Report

Team Strengths Report

Strengths Planner

Strengths Discovery Guide

Strengths Reference Sheets

Strength Cards

Career Guides

Professional Skills

Job Interview Guides

Strengths in the Workplace

Copyright @ 2024 HIGH5TEST. All rights reserved. Terms & Conditions . Privacy Policy . Shipping Policy . Contact Info .

12 problem solving interview questions and answers

Hire top problem solvers with less hassle.

Every job requires problem solving skills , whether you’re a cashier working out how to process a coupon with a broken scanner or a busy executive dealing with supply chain issues.

 he problem is that it’s difficult to demonstrate a candidate’s ability to problem-solve in an interview – or for employers and hiring managers to spot it .

Finding the truth requires the right variety of problem-solving questions asked in interviews. Unlike problem-solving questions people encounter in school, problem-solving questions for adults revolve around real-life situations that demonstrate innovative solutions.

In this article, we cover 12 problem-solving interview questions and answers to prepare for your next interview, whichever side of the table you’re on.

Table of contents

12 problem-solving interview questions and answers, enhance problem solving interviews with testgorilla, combine problem solving interview questions with targeted skills testing with testgorilla , problem solving interview questions faqs.

It’s hard to prepare problem-solving questions for adults without some solid examples. 

Let’s go through 12 essential job interview questions about problem-solving, including some problem-solving sample answers and explanations for how each one shows off the candidate’s problem-solving skills .

1. Is there an example of a time you had a deadline you weren’t able to meet? What happened? How did you handle it?

Missed deadlines are a fact of life, even for the best employees. What matters is how they learn from it.

This question poses an opportunity for candidates to show: 

Authenticity in recounting their mistakes

Self-awareness about what went wrong – for example, did they display optimism bias , planning in too little time for a project? 

How they learned from this past experience to improve their time management skills  

Here’s an example of this in action:

Sample answer:

Early in my career, I faced a tight deadline for [project name] when a key team member unexpectedly left the company. I had not planned enough time into the schedule for things to go wrong.

I immediately took action by informing my supervisor and key stakeholders about the potential delay and offering a revised timeline based on a realistic assessment. Then, I worked with my team to redistribute responsibilities.

Through these efforts, we delivered the project with minimal delays and maintained client satisfaction. 

I learned the importance of anticipating potential risks, building contingency plans, and fostering open communication with my team , and I’ve hit all my deadlines since then.

2. We work with many clients with multiple needs and aim to provide excellent service to them all. How would you prioritize each client’s needs?

This question tests customer service skills by laying out the candidate’s thought process on:

What information they look for when assessing a customer’s needs

What internal problem-solving processes and resources they consider when brainstorming solutions 

How they prioritize and communicate their decision

I would start by actively listening and analyzing data to understand each client's urgency, critical deadlines, and potential impact on revenue and retention.

I would then rank each need by the most urgent and shortest deadlines. I would work on those with the highest importance and immediacy first.

I would also allocate resources strategically by balancing this with our team's bandwidth and skill sets. Transparency is important while I communicate the prioritization process and explore collaborative solutions when necessary. 

3. How would you describe your immediate reaction to unexpected challenges or roadblocks?

Different personality types respond differently under pressure, and answers to this question help you gauge whether the candidate would be a good fit for your workplace culture. 

For example, while some organizations prefer people who can deliver quick, on-the-spot solutions, others prefer those who take their time to strategize their next steps and prioritize teamwork over finding effective solutions alone.

I remain calm, gathering information and systematically analyzing options. Clear communication and adaptable execution guide me through unexpected challenges, turning them into opportunities for growth that demonstrate resilience and work ownership.

The immediate instinctual solution to challenging situations often makes them worse. It’s important to take the time to discover the best solution with your team to ensure forward progress, not impede it.

4. Describe a time when you had to change your strategy at the last minute. How did you handle this difficult situation?

Problem solving skills are especially important in high-pressure situations when there’s little time to choose a course of action.

This question enables candidates to show:

Their ability to manage stress

Their decision-making process

How they maintained a professional image

The creative solution they came up with and its success

Sample answer: 

During one of my client presentations, the demo unexpectedly malfunctioned moments before going live.

Instead of panicking, I calmly assessed the situation and reassured the clients. Next, I used my knowledge of the product's functionalities to deliver a compelling, descriptive narrative without the demo. 

Finally, I collaborated and communicated with my team to find alternative means for the clients to try the product for themselves at a later time. They were excited, so the outcome was a successful presentation and a secured deal. 

5. Can you think of a previous experience where you saw an opportunity in a potential problem? What did you do? What was the outcome?

If an organization prides itself on innovation or if the role in question is creative, candidates must be able to spot ways to use obstacles to their advantage .

This question gives interviewees a chance to demonstrate how they use their analytical skills to look for ways to turn a bad situation around rather than simply mitigate it.

Due to the seasonal nature of our work, my team encountered a yearly “slow period” where revenue, engagement, and productivity dropped. Upper management was on the verge of issuing mass layoffs to transition to hiring seasonal employees instead.

Rather than letting my team get laid off, I talked to upper management and took the opportunity to organize planning, training, and team-building activities to boost engagement and productivity in preparation for the busy season.

Our employee satisfaction scores increased, and when busier weeks resumed, we increased revenue year-over-year. 

6. Describe the biggest work-related problem you have experienced. How did you deal with it?

Answering this question reveals:

What candidates consider big problems at work

How they prioritize and delegate tasks

How successful their efforts are

Employers can then evaluate how much pressure candidates can handle and whether they’d be a good fit for the specific role. 

I faced a huge challenge when I had to launch a new marketing campaign within a shortened time frame. 

My problem-solving approach involved prioritizing my tasks based on urgency and impact, delegating effectively, and focusing on critical activities. 

I also explored alternative options, such as repurposing existing assets and collaborating with freelancers to mitigate delays and stay within budget.

My efforts and resourcefulness paid off. We launched the campaign on time and within budget, exceeding everyone's expectations.

7. Tell me about a time you had to explain a complex technical concept to someone with no prior knowledge.

In technical roles, employees require soft skills such as strong workplace communication skills to explain their decisions to stakeholders.

This question gives them a chance to demonstrate simplification, audience awareness, and teaching ability.

In a previous role, I often broke down concepts by splitting them into simple steps and using relatable analogies. 

For instance, I was asked in the middle of a sprint by a senior leader to build a new chart in our business intelligence platform. They thought I could do this in an hour, but in reality, I would have to build a new data model, which takes several days. 

I explained that it’s like trying to order an off-menu dish at a restaurant. You think they already have all the ingredients in the kitchen, but they would actually have to order new ingredients from out of state and design a new recipe, which takes time.

8. How do you deal with problems when you don’t have access to all the necessary information? Can you describe a time when this occurred? 

The most difficult problems to solve are the ones without clear variables. This is often required in higher-up roles managing teams or departments.

This question lets candidates show common problem-solving strategies, such as investigating the causes of an issue, prioritizing tasks, and creating agile responses.

I consider potential outcomes and prepare for multiple scenarios so I can adjust as I go.

For instance, I was managing my boss’s schedule when she was traveling for a conference, and I didn’t know her availability for meetings beyond a rough agenda. 

I planned for the most likely scenario and prepared alternatives, for example, clearing time the following week for any meetings that she couldn’t attend so I could immediately reschedule canceled meetings and minimize disruption.

9. Tell me about a time you worked outside your comfort zone to solve a problem.

Asking this question helps gauge a candidate's flexibility, initiative, willingness to learn, and commitment to self-improvement in a work environment.

I was tasked with learning a new technology to deliver more in-depth user metrics, which is more technical than I’m used to as a social media manager. 

I actively sought out resources, enrolled in online courses, and practiced to gain proficiency. By using whatever time I had available to its fullest, I was able to develop the competency to execute more complex tasks and even adjust my career to a more technical path.

10. What was the most stressful situation you faced at work? How did you handle it?

This is a behavioral interview question that lets candidates show off their: 

Proactiveness

Analytical approach

Resourcefulness

Communication

Ability to learn from challenges

For best results, use it in conjunction with objective measurements like critical thinking skills tests. 

Try TestGorilla today to improve your hiring process

Register for our free live demo and see how our tests can bring verified problem-solving skills into your organization.

I had to launch a complex software project with a tight deadline and several unexpected technical glitches. 

I handled it by prioritizing ruthlessly, creating a detailed task list, identifying critical activities, and delegating non-essential tasks to free up my time. I also communicated transparently with my team and stakeholders. 

As a result, we launched the project on time, and I ultimately strengthened my leadership skills .

11. What is your process for evaluating the advantages and disadvantages of a solution?

Particularly when undergoing the interview process for leadership roles, candidates must show they know how to break down a problem and weigh options based on best practices.

When faced with multiple solutions to a problem, I take the four-step approach to problem-solving suggested by Daniel Markovitz :

I examine the data available to me

I frame the problem based on observable facts and allow for more than one solution

I think backward from the problem to ensure I understand the causes

When examining solutions, I ask “why,” ensuring each solution addresses the root causes 

I rank each solution based on these factors, using a matrix if necessary, and take action based on which hits the most marks.

12. Have you ever had to alter your plans when solving a complex problem? 

It’s important that candidates don’t commit so hard to one solution to a problem that they ignore opportunities to adapt and achieve a better result.

This question gives candidates a chance to demonstrate their adaptability, troubleshooting skills , and ability to recognize sunk costs.

I was managing the development of a project management tool when the client told me they urgently needed a new feature.

My coworkers told me this would be impossible in the given workflow timeframe because the feature would take several weeks to code and test. The client said this was unacceptable and threatened to cancel their contract. 

Instead of panicking, I discussed with the client what they wanted the feature to accomplish. They explained that they wanted to use an old project as a template for a new one. I realized this capability existed in our current software when we performed stress tests during early development.

I relayed this back to the dev team, who were able to quickly adjust the internal testing feature to the client’s needs rather than building something from scratch.

With skills-based hiring , you ensure that everyone you bring into the hiring process already has a base level of problem-solving abilities.

This is something resumes cannot do: Research shows that pre-hire work experience is a poor predictor of job performance and retention.

By contrast, 70% of employers agree that skills-based hiring is more effective than resumes .

Skills testing also benefits candidates because it is less prone to bias. 

In one study, the number of women hired into senior roles increased by nearly 70% when skills-based hiring methods were used.

Use talent assessments like our Problem solving skills test to create your shortlist with questions like this:

You should also test for other skills like:

Analytical skills and attention to detail  

Communication and active listening skills

Critical thinking

Combining different types of assessments and interviews gives you a more holistic view of a candidate's strengths, weaknesses, and overall fit for the role.

For instance, critical thinking is an important supporting skill for problem-solving because it helps employees evaluate any information they gather and make logical conclusions when deciding on the best course of action. 

Here’s an example of a question from our Critical Thinking test:

You can then use this information to inform your interview approach, such as asking candidates how they plan to improve their skills in their lower-scoring areas

This helps you improve your workforce: Deloitte research shows that skills-based organizations are more than twice as likely to innovate than traditional ones.

Find candidates with the skills you need with TestGorilla

Waste no time finding the right skills with TestGorilla. Sign up for a free account and see how our tests can create an automatic shortlist of the most skilled candidates.

In this article, we’ve explored how to ask and answer problem-solving questions for interviews. 

We’ve also included specific examples of answers to problem-solving questions, covering everything from handling stress to explaining complex concepts .

To ensure you don’t waste any of your dynamite interview questions for problem solving on unqualified candidates, incorporate problem solving skills tests into your hiring .

Take a product tour of TestGorilla today, or sign up for a demo to see our tests in action.

Then, try them for yourself by signing up for a Free forever plan !

Still unsure about writing or answering interview questions on problem solving? Here are the answers to common queries about problem-solving questions in interviews. 

Why do employers look for problem solving skills?

Employers look for problem solving skills because, in every role, employees encounter obstacles they must overcome to keep their teams and customers happy . The better your problem-solving skills, the better you can maintain and even improve your performance after setbacks.

What is an example of problem solving in the workplace?

An example of problem-solving in the workplace is when a project manager has to manage the fallout from missing an important deadline. When an unexpected problem arises, they have to find a way to solve it and the knock-on problems it causes – for instance, managing clients’ expectations and feedback.

What are good examples of problem solving interviews?

Some good examples of problem solving interview questions are: 

Have you ever had a deadline you weren’t able to meet? What happened? How did you handle it?

We work with many clients with multiple needs and aim to provide excellent service to all of them. How would you prioritize each client’s needs?

Related posts

How to write an effective IT manager job description (including a template)

10 in-demand professional skills and how to develop them

How to hire a flight attendant

Hire the best candidates with TestGorilla

Create pre-employment assessments in minutes to screen candidates, save time, and hire the best talent.

Latest posts

The best advice in pre-employment testing, in your inbox.

No spam. Unsubscribe at any time.

Hire the best. No bias. No stress.

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

Free resources

This checklist covers key features you should look for when choosing a skills testing platform

This resource will help you develop an onboarding checklist for new hires.

How to assess your candidates' attention to detail.

Learn how to get human resources certified through HRCI or SHRM.

Learn how you can improve the level of talent at your company.

Learn how CapitalT reduced hiring bias with online skills assessments.

Learn how to make the resume process more efficient and more effective.

Improve your hiring strategy with these 7 critical recruitment metrics.

Learn how Sukhi decreased time spent reviewing resumes by 83%!

Hire more efficiently with these hacks that 99% of recruiters aren't using.

Make a business case for diversity and inclusion initiatives with this data.