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Thesis Format: Detailed Instructions and Tips

Gathering the necessary material for a large and saturated project is just half the battle, to set up everything and format the work properly is a real deed, challenging and exacting. There are a lot of specific requirements and rules to be born in mind. But don't take it so hard, we give you all the fundamental information concerning thesis paper format. You'll find out 

• what parts a successful work should have;
• what formatting requirements should be adhered to;
• what tips occur to be helpful.

So, get ready to remember all the important principles in terms of paper finalization.

What is a Thesis Format?

In the process of thesis creation, everyone should set up the data in a specific way. The general structure and stylistic patterns are usually the same everywhere, though some minor issues may vary from one department to another.

Correct Thesis Format: Important or Not?

When working with the material it is crucial to stick to the thesis writing format in order to:

• show your professional approach to this activity;
• refine the readability of the text;
• provide convenient navigation through the work;
• bring the skills nearer to the academic standards;
• help the audience focus on the investigation essence.

A Thesis and its Parts

The thesis structure format implies such parts, obligatory for a good consistent work.

Having discussed the standard structure of the paper, it's high time to discuss useful rules and tips on how to complete the processing.

A General Guideline for Thesis Formatting

Well, how to format a thesis correctly? The most important points are presented in the table.

These recommendations are general, and every writer must look through the local guidelines in all cases. Almost every department has a thesis format example, and by getting acquainted with it everyone is certain to get rid of potential mistakes. It doesn't take much time but accentuates your interest and thoroughness, so important for a perfect researcher.

Other Tips on how to Format the Thesis

Apart from answering the question 'What is the thesis format?', we'd like to present some additional recommendations and tips concerning the work. It is useful to remind that visual division helps to acquire information in a better way

• Use single-spaced blocks for quotations or footnotes.
• Add a special line for the committee signature on the relevant page.
• Organize margins from all the sides of the sheet appropriately.
• Check the numbers on page consequence.
• Proofread all the text and check all the format details before submitting the paper.

Studying general rules of formatting is crucial for students, researchers, and other specialists of the sphere. But every time you are also to look into the guidelines offered by your local headmen. The correct paperwork is pleasant to read. Moreover, it underlines the author's professionalism and preciseness.

If you need to get acquainted with thesis format essay, try Aithor . It is a professional instrument, generating texts according to input parameters. You may choose the language, writing style, topic, outline, and other necessary options.

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Home > Blog > Thesis Statement Essays Examples

Thesis Statement Essays Examples

• Smodin Editorial Team
• Updated: August 30, 2024
• General Guide About Content and Writing
• Step-by-Step Instructions for Writing

Writing an essay can seem challenging, but a solid thesis statement can make it easier. A thesis statement is a crucial part of any essay. It gives your reader a clear understanding of your main idea. The goal should be to deliver a strong, concise, yet compelling statement that immerses the reader in your writing. A strong thesis statement means a strong start to your essay !

We’ve developed this comprehensive guide to explore what makes a good thesis statement. We’ll discuss different thesis statement essay examples and show you steps on how to write a strong statement. Whether you’re writing a research paper, argumentative essay, or policy proposal, a solid thesis statement is key.

What Is a Thesis Statement?

To put it simply, a thesis statement summarizes your entire paper. It usually appears at the end of the first paragraph, known as the essay introduction. Your thesis should be specific, concise, and clear.

It should express one main idea and guide your writing. For example, if your paper explains climate change, your thesis might assert that “Climate change poses a significant threat to global ecosystems.”

How To Write a Thesis Statement: Example and What To Include

In this section, we include how to write a thesis statement with an example to help you out in the process. Below, we have listed some of the steps involved, while compiling a thesis statement.

Start With a Question

Every good thesis statement starts with a question. Think about what you want to explore or decide about your topic. For example, “Has the internet had a positive or negative impact on education?”

Write Your Initial Answer

After some research, write a simple, tentative answer to your question. This will guide your research and writing process. For example, “The internet has had a positive impact on education.”

Refine Your Thesis Statement

Your final thesis should ultimately tell the reader why you hold this position. You can elaborate and explain what they’ll learn from your essay and the key points of your argument.

For example, “The internet’s positive impact on education outweighs its negatives by providing easier access to information. Exposure to different perspectives and a flexible learning environment for students and teachers contributes to this”.

A Good Thesis Statement Example

A good thesis statement is concise, coherent, and contentious. It should clearly state your main idea and be backed up by specific evidence. Take a look at the following good thesis statement example:

“While many people believe climate change is a natural phenomenon, evidence shows that human activities significantly contribute to its acceleration.”

This statement is clear, concise, and debatable. It presents a strong position that can be supported with evidence.

Types of Thesis Statements

Your thesis should match the type of essay you’re writing. Here are some examples of different types of thesis statements.

Argumentative Thesis Statement

In an argumentative essay , your thesis should take a strong position.

For example:

“The government should implement stricter regulations on carbon emissions to combat climate change.”

An argumentative paper makes a clear, debatable claim that requires evidence and reasoning. This thesis presents a clear argument that will be supported with evidence throughout the essay.

Expository Thesis Statement

In an expository essay , your thesis should explain the facts of a topic or process.

“The invention of braille improved the lives of blind people by allowing them to read and write independently.”

This statement explains the impact of braille without taking a position.

Thesis Statement Essay Examples for Different Types of Papers

Let’s look at some thesis statement essay examples to understand how to craft one effectively.

Example 1: Argumentative Paper

Topic: The impact of surveillance on society

Thesis statement: “Although surveillance is often viewed negatively, its positive effects on public safety outweigh its downsides.”

This thesis presents a clear argument that will be supported with evidence throughout the essay.

Example 2: Expository Paper

Topic: The history of the internet

Thesis statement: “The internet revolutionized communication by allowing instant access to information and connecting people globally.”

This statement explains how the internet has changed communication without presenting an argument.

In both examples, the thesis statements are clear and concise, and provide a roadmap for the essay.

Example 3: Analytical Paper

Topic: The impact of social media on mental health

Thesis statement: “Social media influences mental health by increasing anxiety, promoting unrealistic body images, and enhancing social connections.”

An analytical thesis statement breaks down an idea into parts to examine and interpret. This example shows the impact of social media into specific components for detailed analysis. An analytical paper breaks complex subjects into components for detailed examination and analysis.

Characteristics of a Good Thesis Statement

An effective thesis statement is the backbone of a well-structured essay. Thesis statement examples help illustrate the differences between strong and weak thesis statements. Here are the essential characteristics of a good thesis statement.

Concise Summary

The best thesis statements should be brief and to the point. Avoid unnecessary words. For instance, instead of saying, “In this essay, I will discuss the reasons why climate change is a critical issue that needs urgent attention,” you can say, “Climate change demands urgent attention due to its severe impact on global ecosystems.” This keeps your thesis clear and focused.

The aim is to bring the statement to the concluding point as effectively as possible.

Specific Evidence

In academic writing, your thesis statement should be backed up by specific evidence. It should not just make a claim but also provide a hint of the evidence that supports it. For example, “Human activities, such as deforestation and fossil fuel consumption, significantly contribute to climate change,” indicates that the essay will discuss these specific activities.

A strong thesis statement clearly states your main idea. It should convey the central point of your essay in a way that is easy to understand. For example, “Renewable energy sources are essential for reducing carbon emissions and combating climate change,” clearly states the essay’s main idea.

3 Common Mistakes to Avoid

According to the Guardian , teachers are observing that students are continuously having issues with writing essays. This may be due to various reasons like a lack of foundational skills in writing or the likelihood of them making specific mistakes when compiling their essays and thesis statements.

Below we have listed some of the common errors students can make when writing a thesis statement for their paper.

1. Being Too Broad

A thesis statement that is too broad lacks focus and fails to provide a clear argument. For example: “Climate change is bad,” is too broad. Instead, narrow your focus to something more specific, like, “Climate change significantly impacts coastal cities by increasing the frequency of flooding.”

2. Not Getting Into Specifics

A vague thesis statement doesn’t give specific details, making it difficult for the reader to understand your argument. For example, “Climate change affects the environment,” is too vague. A more precise thesis would be, “Climate change accelerates the melting of polar ice caps, leading to rising sea levels.”

3. Just Stating a Fact

In a great research paper, a thesis statement that states a fact rather than an argument is not debatable. For example, “Climate change exists,” is a statement of fact and not arguable. A more debatable thesis would be, “Immediate action is required to mitigate climate change impacts on future generations.”

How To Strengthen a Weak Thesis Statement

If your thesis statement is weak, here is how you can strengthen it:

• Contextualize your topic: Understand the broader context of your topic. This helps in narrowing down the focus and making it more specific.
• Make it arguable: Ensure your thesis is something that can be debated. A strong thesis often takes a clear stance on an issue.
• Support with evidence: Be prepared to back up your thesis with specific evidence. This adds credibility and strength to your statement.

Example of a Weak Thesis

A weak thesis statement, such as “The internet is useful,” is too general and lacks specificity. It doesn’t provide any direction for the essay, leaving readers unclear about what the essay will address. A weak thesis statement:

• Lacks focus: The statement “The internet is useful” doesn’t specify how or why the internet is useful. This lack of focus can confuse readers and make it challenging to develop supporting arguments.
• Is not honing in on a specific topic: This thesis is overly broad, covering too many potential topics without honing in on a specific aspect.
• Doesn’t leave room for a debate: It doesn’t present a debatable claim. A strong thesis should make a claim that others might dispute, providing a basis for argumentation and discussion.

For instance, an essay based on the weak thesis “The internet is useful” could meander through various topics like online shopping, social media, and research, without a clear structure or argument. This makes it difficult for readers to grasp the main point or purpose of the essay.

Example of a Strong Thesis

A strong thesis statement, like “The internet is useful for education because it provides access to a wealth of information and resources,” is specific and provides a clear argument supported by evidence. It also indicates what the essay will discuss, which helps guide the reader.

Therefore, a strong thesis statement should:

• Have a clear focus: This thesis specifies that the essay will focus on the educational benefits of the internet. This clarity helps readers understand the essay’s purpose from the beginning.
• Be to the point: The thesis mentions “access to a wealth of information and resources.” So, it provides a specific angle on how the internet is useful, which helps to narrow the scope of the essay.
• Include a debatable claim: The statement makes a claim that could be argued. It posits that the internet is beneficial for education. But, it also implies that there are specific ways in which this is true. Thus, the statement opens the door for discussion and analysis.
• Guide the essay: This strong thesis provides a roadmap for the essay. It suggests that the following paragraphs will explore how the internet facilitates education through information access and resource availability.

Frequently Asked Questions

What is included in a thesis statement.

A thesis statement is a sentence that summarizes the main point of your essay. It usually appears at the end of the first paragraph.

Can a thesis statement be more than one sentence?

Ideally, a thesis statement should be one or two sentences long.

Where should I place my thesis statement?

Your thesis statement should be at the end of the first paragraph, known as the essay introduction.

Improve Your Thesis Statements With Smodin.io

A good thesis statement is the backbone of your essay. It guides your writing and tells your reader what to expect. By following the steps we’ve outlined in these examples, you can write a strong thesis statement.

Ready to improve your writing skills and create compelling essays? Enhance your writing with Smodin’s AI writing tool. Whether you’re writing a research paper or an argumentative essay, Smodin can help you craft a strong thesis statement. Join us now at Smodin.io and take your writing to the next level.

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What a Thesis Paper is and How to Write One

From choosing a topic and conducting research to crafting a strong argument, writing a thesis paper can be a rewarding experience.

It can also be a challenging experience. If you've never written a thesis paper before, you may not know where to start. You may not even be sure exactly what a thesis paper is. But don't worry; the right support and resources can help you navigate this writing process.

What is a Thesis Paper?

A thesis paper is a type of academic essay that you might write as a graduation requirement for certain bachelor's, master's or honors programs. Thesis papers present your own original research or analysis on a specific topic related to your field.

“In some ways, a thesis paper can look a lot like a novella,” said Shana Chartier , director of information literacy at Southern New Hampshire University (SNHU). “It’s too short to be a full-length novel, but with the standard size of 40-60 pages (for a bachelor’s) and 60-100 pages (for a master’s), it is a robust exploration of a topic, explaining one’s understanding of a topic based on personal research.”

Chartier has worked in academia for over 13 years and at SNHU for nearly eight. In her role as an instructor and director, Chartier has helped to guide students through the writing process, like editing and providing resources.

Chartier has written and published academic papers such as "Augmented Reality Gamifies the Library: A Ride Through the Technological Frontier" and "Going Beyond the One-Shot: Spiraling Information Literacy Across Four Years." Both of these academic papers required Chartier to have hands-on experience with the subject matter. Like a thesis paper, they also involved hypothesizing and doing original research to come to a conclusion.

“When writing a thesis paper, the importance of staying organized cannot be overstated,” said Chartier. “Mapping out each step of the way, making firm and soft deadlines... and having other pairs of eyes on your work to ensure academic accuracy and clean editing are crucial to writing a successful paper.”

How Do I Choose a Topic For My Thesis Paper?

What your thesis paper is for will determine some of the specific requirements and steps you might take, but the first step is usually the same: Choosing a topic.

“Choosing a topic can be daunting," said Rochelle Attari , a peer tutor at SNHU. "But if (you) stick with a subject (you're) interested in... choosing a topic is much more manageable.”

Similar to a thesis, Attari recently finished the capstone  for her bachelor’s in psychology . Her bachelor’s concentration is in forensics, and her capstone focused on the topic of using a combined therapy model for inmates who experience substance abuse issues to reduce recidivism.

“The hardest part was deciding what I wanted to focus on,” Attari said. “But once I nailed down my topic, each milestone was more straightforward.”

In her own writing experience, Attari said brainstorming was an important step when choosing her topic. She recommends writing down different ideas on a piece of paper and doing some preliminary research on what’s already been written on your topic.

By doing this exercise, you can narrow or broaden your ideas until you’ve found a topic you’re excited about. " Brainstorming is essential when writing a paper and is not a last-minute activity,” Attari said.

How Do I Structure My Thesis Paper?

Thesis papers tend to have a standard format with common sections as the building blocks.

While the structure Attari describes below will work for many theses, it’s important to double-check with your program to see if there are any specific requirements. Writing a thesis for a Master of Fine Arts, for example, might actually look more like a fiction novel.

According to Attari, a thesis paper is often structured with the following major sections:

Introduction

• Literature review
• Methods, results

Now, let’s take a closer look at what each different section should include.

Your introduction is your opportunity to present the topic of your thesis paper. In this section, you can explain why that topic is important. The introduction is also the place to include your thesis statement, which shows your stance in the paper.

Attari said that writing an introduction can be tricky, especially when you're trying to capture your reader’s attention and state your argument.

“I have found that starting with a statement of truth about a topic that pertains to an issue I am writing about typically does the trick,” Attari said. She demonstrated this advice in an example introduction she wrote for a paper on the effects of daylight in Alaska:

In the continental United States, we can always count on the sun rising and setting around the same time each day, but in Alaska, during certain times of the year, the sun rises and does not set for weeks. Research has shown that the sun provides vitamin D and is an essential part of our health, but little is known about how daylight twenty-four hours a day affects the circadian rhythm and sleep.

In the example Attari wrote, she introduces the topic and informs the reader what the paper will cover. Somewhere in her intro, she said she would also include her thesis statement, which might be:

Twenty-four hours of daylight over an extended period does not affect sleep patterns in humans and is not the cause of daytime fatigue in northern Alaska .

Literature Review

In the literature review, you'll look at what information is already out there about your topic. “This is where scholarly articles  about your topic are essential,” said Attari. “These articles will help you find the gap in research that you have identified and will also support your thesis statement."

Telling your reader what research has already been done will help them see how your research fits into the larger conversation. Most university libraries offer databases of scholarly/peer-reviewed articles that can be helpful in your search.

In the methods section of your thesis paper, you get to explain how you learned what you learned. This might include what experiment you conducted as a part of your independent research.

“For instance,” Attari said, “if you are a psychology major and have identified a gap in research on which therapies are effective for anxiety, your methods section would consist of the number of participants, the type of experiment and any other particulars you would use for that experiment.”

In this section, you'll explain the results of your study. For example, building on the psychology example Attari outlined, you might share self-reported anxiety levels for participants trying different kinds of therapies. To help you communicate your results clearly, you might include data, charts, tables or other visualizations.

The discussion section of your thesis paper is where you will analyze and interpret the results you presented in the previous section. This is where you can discuss what your findings really mean or compare them to the research you found in your literature review.

The discussion section is your chance to show why the data you collected matters and how it fits into bigger conversations in your field.

The conclusion of your thesis paper is your opportunity to sum up your argument and leave your reader thinking about why your research matters.

Attari breaks the conclusion down into simple parts. “You restate the original issue and thesis statement, explain the experiment's results and discuss possible next steps for further research,” she said.

Find Your Program

Resources to help write your thesis paper.

While your thesis paper may be based on your independent research, writing it doesn’t have to be a solitary process. Asking for help and using the resources that are available to you can make the process easier.

If you're writing a thesis paper, some resources Chartier encourages you to use are:

• Citation Handbooks: An online citation guide or handbook can help you ensure your citations are correct. APA , MLA and Chicago styles have all published their own guides.
• Citation Generators: There are many citation generator tools that help you to create citations. Some — like RefWorks — even let you directly import citations from library databases as you research.
• Your Library's Website: Many academic and public libraries allow patrons to access resources like databases or FAQs. Some FAQs at the SNHU library that might be helpful in your thesis writing process include “ How do I read a scholarly article? ” or “ What is a research question and how do I develop one? ”

It can also be helpful to check out what coaching or tutoring options are available through your school. At SNHU, for example, the Academic Support Center offers writing and grammar workshops , and students can access 24/7 tutoring and 1:1 sessions with peer tutors, like Attari.

"Students can even submit their papers and receive written feedback... like revisions and editing suggestions," she said.

If you are writing a thesis paper, there are many resources available to you. It's a long paper, but with the right mindset and support, you can successfully navigate the process.

“Pace yourself,” said Chartier. “This is a marathon, not a sprint. Setting smaller goals to get to the big finish line can make the process seem less daunting, and remember to be proud of yourself and celebrate your accomplishment once you’re done. Writing a thesis is no small task, and it’s important work for the scholarly community.”

A degree can change your life. Choose your program  from 200+ SNHU degrees that can take you where you want to go.

Meg Palmer ’18 is a writer and scholar by trade who loves reading, riding her bike and singing in a barbershop quartet. She earned her bachelor’s degree in English, language and literature at Southern New Hampshire University (SNHU) and her master’s degree in writing, rhetoric and discourse at DePaul University (’20). While attending SNHU, she served as the editor-in-chief of the campus student newspaper, The Penmen Press, where she deepened her passion for writing. Meg is an adjunct professor at Johnson and Wales University, where she teaches first year writing, honors composition, and public speaking. Connect with her on LinkedIn .

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CBSE Class 10 Maths Competency-Based Questions With Answer Key 2024-25: Chapter 5 Arithmetic Progressions Download For Free

Cbse class 10 maths chapter 5 practice questions 2025: students check and download the cbse class 10 chapter 5 arithmetic progressions competency- focused practice questions along with answer key for 2024-25. .

CBSE 2024-25 Competency Based Questions With Answers: To improve conceptual understanding in students, the Central Board of Secondary Education (CBSE) has designed  competency‐based assessments for students of classes 10 and 12. These assessments include practice questions like multiple choice questions, free response questions and case studies. In this article we have covered the CBSE Class 10 Maths Chapter 5 Arithmetic Progressions competency-focused questions. 

Competency-based practice questions follow the principle of learning with understanding. Gone are the days when students devoted all their time and energy to mug up concepts with no understanding. In today’s time it is important that students possess certain skills of critical thinking and problem solving. 

CBSE Class 10 Maths Chapter 5 Competency Based-Questions 

Tips to Prepare for CBSE Class 10 Mathematics Examination

1. Students must first familiarize themselves with the syllabus so as to understand which topics carry more weightage. Ensure that you prepare according to the latest syllabus only. 

2. Mathematics is a subject that demands regular practice. It is important that students practice as much as they can. Practice the questions given at the end of each chapter. Note the points where you get stuck during solving questions. 

3. Students should prepare an effective study plan and give time to all topics on the basis of their strengths and weaknesses. Don’t let your bias towards your favourite chapter affect the time-table. The schedule should also have time for revision. 

4. Students should solve the problems from CBSE Class 10 subject textbook to clear the concepts and strengthen understanding. While solving problems, students should make it a habit to show rough work clearly which will help them in the examination as well. 

5. Solve a number of previous year question papers and give mock tests to get insights into the type and level of difficulty of questions. Solving these will help to increase the speed of students. to check your level of preparedness. Pay attention to the questions that are repeatedly asked every year. 

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Author of ‘White Fragility’ Faces Accusations of Plagiarism

A complaint filed with the University of Washington raises questions about attribution in Robin DiAngelo’s Ph.D. thesis, which was published 20 years ago.

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By Alexandra Alter

Four years ago, Robin DiAngelo, the author of the best seller “ White Fragility ,” emerged as a prominent public intellectual and advocate for racial equity and inclusion.

Now, she faces accusations that she plagiarized portions of her Ph.D. dissertation at the University of Washington.

A complaint was filed this month with the University of Washington. The Washington Free Beacon, a conservative online journal, obtained and published passages from it. The complaint accuses DiAngelo of “research misconduct,” and details 20 instances in which DiAngelo appears to have drawn on the work of other scholars and reproduced it without proper attribution in her 2004 dissertation , “Whiteness in Racial Dialogue: A Discourse Analysis.”

Among the scholars whose work DiAngelo drew on without proper acknowledgment, according to the complaint, are Stacey J. Lee, a professor of education at the University of Wisconsin-Madison, as well as Northeastern University’s Thomas K. Nakayama, and his coauthor, Robert L. Krizek, a professor emeritus at St. Louis University.

While DiAngelo cites the scholars whose ideas she is reproducing, and later credits them in her bibliography, the complaint highlights some lengthy passages that repeat phrases almost word for word from their source material, without quotation marks.

Jonathan Bailey, a plagiarism expert and consultant who reviewed the complaint, said that while one or two of the passages cited in the complaint were “definitely worrisome or problematic” examples of plagiarism, the rest required only mild corrections or didn’t seem substantially similar enough to prove they were copied.

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Methodology

• Questionnaire Design | Methods, Question Types & Examples

Questionnaire Design | Methods, Question Types & Examples

Published on July 15, 2021 by Pritha Bhandari . Revised on June 22, 2023.

A questionnaire is a list of questions or items used to gather data from respondents about their attitudes, experiences, or opinions. Questionnaires can be used to collect quantitative and/or qualitative information.

Questionnaires are commonly used in market research as well as in the social and health sciences. For example, a company may ask for feedback about a recent customer service experience, or psychology researchers may investigate health risk perceptions using questionnaires.

Table of contents

Questionnaires vs. surveys, questionnaire methods, open-ended vs. closed-ended questions, question wording, question order, step-by-step guide to design, other interesting articles, frequently asked questions about questionnaire design.

A survey is a research method where you collect and analyze data from a group of people. A questionnaire is a specific tool or instrument for collecting the data.

Designing a questionnaire means creating valid and reliable questions that address your research objectives , placing them in a useful order, and selecting an appropriate method for administration.

But designing a questionnaire is only one component of survey research. Survey research also involves defining the population you’re interested in, choosing an appropriate sampling method , administering questionnaires, data cleansing and analysis, and interpretation.

Sampling is important in survey research because you’ll often aim to generalize your results to the population. Gather data from a sample that represents the range of views in the population for externally valid results. There will always be some differences between the population and the sample, but minimizing these will help you avoid several types of research bias , including sampling bias , ascertainment bias , and undercoverage bias .

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Questionnaires can be self-administered or researcher-administered . Self-administered questionnaires are more common because they are easy to implement and inexpensive, but researcher-administered questionnaires allow deeper insights.

Self-administered questionnaires

Self-administered questionnaires can be delivered online or in paper-and-pen formats, in person or through mail. All questions are standardized so that all respondents receive the same questions with identical wording.

Self-administered questionnaires can be:

• cost-effective
• easy to administer for small and large groups
• anonymous and suitable for sensitive topics

But they may also be:

• unsuitable for people with limited literacy or verbal skills
• susceptible to a nonresponse bias (most people invited may not complete the questionnaire)
• biased towards people who volunteer because impersonal survey requests often go ignored.

Researcher-administered questionnaires

Researcher-administered questionnaires are interviews that take place by phone, in-person, or online between researchers and respondents.

Researcher-administered questionnaires can:

• help you ensure the respondents are representative of your target audience
• allow clarifications of ambiguous or unclear questions and answers
• have high response rates because it’s harder to refuse an interview when personal attention is given to respondents

But researcher-administered questionnaires can be limiting in terms of resources. They are:

• costly and time-consuming to perform
• more difficult to analyze if you have qualitative responses
• likely to contain experimenter bias or demand characteristics
• likely to encourage social desirability bias in responses because of a lack of anonymity

Your questionnaire can include open-ended or closed-ended questions or a combination of both.

Using closed-ended questions limits your responses, while open-ended questions enable a broad range of answers. You’ll need to balance these considerations with your available time and resources.

Closed-ended questions

Closed-ended, or restricted-choice, questions offer respondents a fixed set of choices to select from. Closed-ended questions are best for collecting data on categorical or quantitative variables.

Categorical variables can be nominal or ordinal. Quantitative variables can be interval or ratio. Understanding the type of variable and level of measurement means you can perform appropriate statistical analyses for generalizable results.

Examples of closed-ended questions for different variables

Nominal variables include categories that can’t be ranked, such as race or ethnicity. This includes binary or dichotomous categories.

It’s best to include categories that cover all possible answers and are mutually exclusive. There should be no overlap between response items.

In binary or dichotomous questions, you’ll give respondents only two options to choose from.

White Black or African American American Indian or Alaska Native Asian Native Hawaiian or Other Pacific Islander

Ordinal variables include categories that can be ranked. Consider how wide or narrow a range you’ll include in your response items, and their relevance to your respondents.

Likert scale questions collect ordinal data using rating scales with 5 or 7 points.

When you have four or more Likert-type questions, you can treat the composite data as quantitative data on an interval scale . Intelligence tests, psychological scales, and personality inventories use multiple Likert-type questions to collect interval data.

With interval or ratio scales , you can apply strong statistical hypothesis tests to address your research aims.

Pros and cons of closed-ended questions

Well-designed closed-ended questions are easy to understand and can be answered quickly. However, you might still miss important answers that are relevant to respondents. An incomplete set of response items may force some respondents to pick the closest alternative to their true answer. These types of questions may also miss out on valuable detail.

To solve these problems, you can make questions partially closed-ended, and include an open-ended option where respondents can fill in their own answer.

Open-ended questions

Open-ended, or long-form, questions allow respondents to give answers in their own words. Because there are no restrictions on their choices, respondents can answer in ways that researchers may not have otherwise considered. For example, respondents may want to answer “multiracial” for the question on race rather than selecting from a restricted list.

• How do you feel about open science?
• How would you describe your personality?
• In your opinion, what is the biggest obstacle for productivity in remote work?

Open-ended questions have a few downsides.

They require more time and effort from respondents, which may deter them from completing the questionnaire.

For researchers, understanding and summarizing responses to these questions can take a lot of time and resources. You’ll need to develop a systematic coding scheme to categorize answers, and you may also need to involve other researchers in data analysis for high reliability .

Question wording can influence your respondents’ answers, especially if the language is unclear, ambiguous, or biased. Good questions need to be understood by all respondents in the same way ( reliable ) and measure exactly what you’re interested in ( valid ).

Use clear language

You should design questions with your target audience in mind. Consider their familiarity with your questionnaire topics and language and tailor your questions to them.

For readability and clarity, avoid jargon or overly complex language. Don’t use double negatives because they can be harder to understand.

Use balanced framing

Respondents often answer in different ways depending on the question framing. Positive frames are interpreted as more neutral than negative frames and may encourage more socially desirable answers.

Use a mix of both positive and negative frames to avoid research bias , and ensure that your question wording is balanced wherever possible.

Unbalanced questions focus on only one side of an argument. Respondents may be less likely to oppose the question if it is framed in a particular direction. It’s best practice to provide a counter argument within the question as well.

Avoid leading questions

Leading questions guide respondents towards answering in specific ways, even if that’s not how they truly feel, by explicitly or implicitly providing them with extra information.

It’s best to keep your questions short and specific to your topic of interest.

• The average daily work commute in the US takes 54.2 minutes and costs $29 per day. Since 2020, working from home has saved many employees time and money. Do you favor flexible work-from-home policies even after it’s safe to return to offices?
• Experts agree that a well-balanced diet provides sufficient vitamins and minerals, and multivitamins and supplements are not necessary or effective. Do you agree or disagree that multivitamins are helpful for balanced nutrition?

Keep your questions focused

Ask about only one idea at a time and avoid double-barreled questions. Double-barreled questions ask about more than one item at a time, which can confuse respondents.

This question could be difficult to answer for respondents who feel strongly about the right to clean drinking water but not high-speed internet. They might only answer about the topic they feel passionate about or provide a neutral answer instead – but neither of these options capture their true answers.

Instead, you should ask two separate questions to gauge respondents’ opinions.

Strongly Agree Agree Undecided Disagree Strongly Disagree

Do you agree or disagree that the government should be responsible for providing high-speed internet to everyone?

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You can organize the questions logically, with a clear progression from simple to complex. Alternatively, you can randomize the question order between respondents.

Logical flow

Using a logical flow to your question order means starting with simple questions, such as behavioral or opinion questions, and ending with more complex, sensitive, or controversial questions.

The question order that you use can significantly affect the responses by priming them in specific directions. Question order effects, or context effects, occur when earlier questions influence the responses to later questions, reducing the validity of your questionnaire.

While demographic questions are usually unaffected by order effects, questions about opinions and attitudes are more susceptible to them.

• How knowledgeable are you about Joe Biden’s executive orders in his first 100 days?
• Are you satisfied or dissatisfied with the way Joe Biden is managing the economy?
• Do you approve or disapprove of the way Joe Biden is handling his job as president?

It’s important to minimize order effects because they can be a source of systematic error or bias in your study.

Randomization

Randomization involves presenting individual respondents with the same questionnaire but with different question orders.

When you use randomization, order effects will be minimized in your dataset. But a randomized order may also make it harder for respondents to process your questionnaire. Some questions may need more cognitive effort, while others are easier to answer, so a random order could require more time or mental capacity for respondents to switch between questions.

Step 1: Define your goals and objectives

The first step of designing a questionnaire is determining your aims.

• What topics or experiences are you studying?
• What specifically do you want to find out?
• Is a self-report questionnaire an appropriate tool for investigating this topic?

Once you’ve specified your research aims, you can operationalize your variables of interest into questionnaire items. Operationalizing concepts means turning them from abstract ideas into concrete measurements. Every question needs to address a defined need and have a clear purpose.

Step 2: Use questions that are suitable for your sample

Create appropriate questions by taking the perspective of your respondents. Consider their language proficiency and available time and energy when designing your questionnaire.

• Are the respondents familiar with the language and terms used in your questions?
• Would any of the questions insult, confuse, or embarrass them?
• Do the response items for any closed-ended questions capture all possible answers?
• Are the response items mutually exclusive?
• Do the respondents have time to respond to open-ended questions?

Consider all possible options for responses to closed-ended questions. From a respondent’s perspective, a lack of response options reflecting their point of view or true answer may make them feel alienated or excluded. In turn, they’ll become disengaged or inattentive to the rest of the questionnaire.

Step 3: Decide on your questionnaire length and question order

Once you have your questions, make sure that the length and order of your questions are appropriate for your sample.

If respondents are not being incentivized or compensated, keep your questionnaire short and easy to answer. Otherwise, your sample may be biased with only highly motivated respondents completing the questionnaire.

Decide on your question order based on your aims and resources. Use a logical flow if your respondents have limited time or if you cannot randomize questions. Randomizing questions helps you avoid bias, but it can take more complex statistical analysis to interpret your data.

Step 4: Pretest your questionnaire

When you have a complete list of questions, you’ll need to pretest it to make sure what you’re asking is always clear and unambiguous. Pretesting helps you catch any errors or points of confusion before performing your study.

Ask friends, classmates, or members of your target audience to complete your questionnaire using the same method you’ll use for your research. Find out if any questions were particularly difficult to answer or if the directions were unclear or inconsistent, and make changes as necessary.

If you have the resources, running a pilot study will help you test the validity and reliability of your questionnaire. A pilot study is a practice run of the full study, and it includes sampling, data collection , and analysis. You can find out whether your procedures are unfeasible or susceptible to bias and make changes in time, but you can’t test a hypothesis with this type of study because it’s usually statistically underpowered .

If you want to know more about statistics , methodology , or research bias , make sure to check out some of our other articles with explanations and examples.

• Student’s  t -distribution
• Normal distribution
• Null and Alternative Hypotheses
• Chi square tests
• Confidence interval
• Quartiles & Quantiles
• Cluster sampling
• Stratified sampling
• Data cleansing
• Reproducibility vs Replicability
• Peer review
• Prospective cohort study

Research bias

• Implicit bias
• Cognitive bias
• Placebo effect
• Hawthorne effect
• Hindsight bias
• Affect heuristic
• Social desirability bias

A questionnaire is a data collection tool or instrument, while a survey is an overarching research method that involves collecting and analyzing data from people using questionnaires.

Closed-ended, or restricted-choice, questions offer respondents a fixed set of choices to select from. These questions are easier to answer quickly.

Open-ended or long-form questions allow respondents to answer in their own words. Because there are no restrictions on their choices, respondents can answer in ways that researchers may not have otherwise considered.

A Likert scale is a rating scale that quantitatively assesses opinions, attitudes, or behaviors. It is made up of 4 or more questions that measure a single attitude or trait when response scores are combined.

To use a Likert scale in a survey , you present participants with Likert-type questions or statements, and a continuum of items, usually with 5 or 7 possible responses, to capture their degree of agreement.

You can organize the questions logically, with a clear progression from simple to complex, or randomly between respondents. A logical flow helps respondents process the questionnaire easier and quicker, but it may lead to bias. Randomization can minimize the bias from order effects.

Questionnaires can be self-administered or researcher-administered.

Researcher-administered questionnaires are interviews that take place by phone, in-person, or online between researchers and respondents. You can gain deeper insights by clarifying questions for respondents or asking follow-up questions.

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40 Thesis Defense Questions

Practicing answering thesis defense questions in a mock thesis defense is the best way to get ready for this challenging step in your academic career. Aside from knowing your research project inside and out, you must have solid strategies for tackling different question types and talking about why you chose your research topic. You might have already answered questions related to your research interests in your research interest statement and grad school interview questions , but now after years for in-depth study, it's time to really test what you have accomplished! Check out some of the hardest thesis defense questions below and read our expert responses!

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Article Contents 11 min read

What to expect in a thesis defense.

A thesis defense is your chance to demonstrate your in-depth knowledge and expertise in the topic of your research thesis. While you will be able to take charge of the narrative and present your research to those on your thesis committee, the professors will prod you to test how well you know and understand your topic. The questions are mostly open-ended and give you the chance to showcase your knowledge and understanding, as well as any future plans you may have regarding your research topic.

A thesis defense usually lasts between one and two hours, depending on the area of your research. It starts with you giving a presentation of your interest, findings, and conclusions. After you have finished, the committee members will ask you questions based not only on your presentation, but also on your written thesis as they will have read it before your presentation. Lastly, the committee might approve your thesis or suggest changes to your paper.

Preparing thesis defense questions requires you to start well in advance. While the duration of your thesis defense might vary as per your institution's requirements, the major idea is to defend your research. Thus, you should go about preparing for your thesis defense questions by taking the following steps.

Interested in a quick overview of the section below? Check out this infographic:

Re-read your thesis for clarity

Your thesis defense questions will be based on what you have written in your research paper. Hence, it is a good idea to re-read your paper. You should be clear on the concepts and understand your research well. It might have been some time since you would have submitted your paper, so a revision should be the starting point of your preparation.  

Have an answer strategy and structure

Plan a strategy to answer the panel’s questions. Keep your answers direct, but elaborate on the research details wherever necessary. If you do not know the answer to a question, that is alright. The key is to be able to formulate an answer even if you do not possess enough knowledge to answer at that point in time. For instance, if a question is about the content of your research, you can say something like “I am not certain my research touches on the question you are asking, but my research has led me to Dr. X. Based his evidence, I would have to conclude that…” Having a strategy for answering even the most unexpected questions can be a life saver in these situations!

Most of the thesis defense questions can be easily predicted based on your research. You can prepare a list of possible questions when you are going through your paper. Getting to know the committee can help you in preparing better. Their areas of expertise can help you in determining what they might ask. Once you have a list of questions, you can start brainstorming how you might answer them. 

Prepare your slides in advance

If you require visual aids such as slides, it is a good idea to prepare them beforehand. You can double-check the slides and make sure that your presentation will run smoothly on the day of your thesis defense. Make sure your slides are arranged in the correct order. 

Attend a thesis defense of other candidates if it is an open event

If your institution allows it, you can visit a thesis defense of other candidates. This will give you an excellent idea of what you can expect in your meeting. If it is not possible to attend the event, you can speak to your peers to find out how their meeting went and what questions were asked.

Dress appropriately for your meeting

The thesis defense meeting is a formal event, and hence you should be dressed in formal clothes. While there are no strict dressing rules, you should consider it something equivalent to a job interview. Don’t just wear your T-shirt and appear in front of the committee. Your formal suit is a better option for the occasion.

Practice speaking for your meeting

Take your preparation to the next level by practicing your presentation. This activity will give you the confidence for the actual meeting and presentation. You can request your academic peers to help you out in the practice task. Based on their feedback in the mock session, you can improve for the actual session. Make sure to prepare well for the mock session as if you are preparing for the actual session. You can also practice your speech and body language in the mock session. If you used thesis writing services , these professionals would also be the ideal people to test you in a mock thesis defense – don’t hesitate to reach out to them again!

Sample Thesis Defense Questions and Answers

1.    what is your research study all about.

In your answer, you should summarize your research in a few sentences. The question is simple but requires technical expertise for a better explanation of concepts. For instance, if you completed a thesis in an attempt to explain the constituents of dark matter in the universe and particle accelerators, you could frame your answer like this:

In this research, the different aspects of dark matter and its detection models have been investigated. The cosmic ray positron excess observed by the PAMELA detector has been discussed and explained through the construction of models of decaying dark matter. The cosmic-ray electron and positron spectra were studied assuming a general Dirac structure for the four fermion contact interactions of interest. A supersymmetric leptophilic Higgs model was constructed to explain the possible excess of gamma rays in the galactic center. Finally, by the use of Razor analysis, an improvement on the dark matter collider searches is considered.  

2.    Why did you choose this study?

This question requires you to answer what motivated you to pursue the study in the first place. Your answers could touch on your interests in the area of the study. For example, if you conducted a study called “Media Combat: The Great War and the Transformation of American Culture” then you can shape your answer like this:

The First World War (1914-1918) has always been a topic of fascination for me, and my prime interest lies in exploring the state of society at that time. I wanted to analyze the formation of a nationalized, wartime cultural apparatus during the United States' involvement in the war and how theatre and music transformed the relationship between the government and American citizens. 

3.    Why did you choose this particular title for your research?

The title of your thesis captures the main point of your research, which is why it is so important to use an appropriate title. Your committee will want to know how you came to the final decision of naming your work. For example,

I chose the title “Dark matter in the heavens and at colliders: Models and constraints” for my research thesis because my research attempts to explain the constituency of dark matter as it occurs in the universe. “The heavens” is another word for the universe. Dark matter can also be created in particle accelerators such as the CERN collider. I have attempted to provide an explanation for both of the cases through the use of models, along with describing the constraints which exist in the current times due to certain scientific limitations.

4.    What is the scope of your study?

In your answer, you have to define the boundaries of your project and define exactly what you are studying. There can be several elements involved but you have to define the parameters that you have chosen to study. For example,

My study is on the efficacy of equity stocks in the US market. For my study, I have chosen 50 companies listed on the NASDAQ. You can review the names of these companies on page 5 of my thesis.

5.    What phenomenon were you trying to understand with this research?

Describe the focus concept of your thesis in the answer. For example,

In our study “Motivation to volunteer”, we were looking to study the Theory of Planned Behavior by analyzing the behavioral and normative beliefs that influence attitudes and subjective norms.

6.    Who will be most interested in your research?

You can talk about who may be affected by your research and the parties who can potentially benefit from the research. Take a look at this example:

My sociology thesis on “Impact of social media on youngsters” can be of interest to sociology academics, social media companies, education experts, and parents of youngsters in general.

7.    Did your research questions evolve during the process? If so, how?

Often, qualitative research questions change over time with respect to the responses that you might get from your focus group. Or you might just change your question as you do lab research or general text research. You can describe the change to the evaluating committee. For example,

We started our study to understand the impact of the new public policy change on recycling of vinyl waste through installation of garbage bins specifically for vinyl products. However, after interviewing some of the respondents in the target community, we found that the rule is actually irrelevant to their behavior and thoughts because the percentage of vinyl waste in that specific locality was very low and it didn’t need the installation of dedicated bins for the purpose. Going by their frustrations with the current economic insecurity, our study evolved into the impact of costs incurred by public policy changes.           

8.    What gaps did you intend to bridge with your research?

Your research thesis must eliminate the present gaps in the concepts related to your subject topic.

The relationship between hard water and its effect on the size of the kidney stone is not clear yet, so we analyzed the mineral composition of hard water to determine its impact on the size of the kidney stone.

9.    Why is your research significant?

The answer to this research question should outline the impact of your research on your field of study. You may talk about the new insights contributed by your research and its impact on society.

Through my study on “The effect of chamomile in reducing stress and promoting better sleep,” patients with insomnia and anxiety will be able to find alternative treatments without the use of medicinal drugs. The medical abilities of chamomile will promote the usage of ingredients in nature and will encourage the community to plant more herbs and trees.

10. What did you find in your research?

You may describe your research in a few sentences in this answer. For instance,

In our study on “Impact of artificial fluoride in water on the human body,” we found that excessive exposure to high quantities of Fluoride can result in tooth discoloration and bone issues in humans since it has neurotoxic qualities. 

11. What research findings surprised you?

When you conduct research, you come across findings that you were not expecting earlier. If you had such an experience, you might describe the same to the evaluation committee when you answer this question. For example,

I was expecting that business promotion through social media would not be a good idea for rural enterprises in developing countries in my comparative analysis of the usage of traditional and contemporary marketing methods. But I was surprised to learn that 68% of rural textile businesses in Nigeria promote their products on Instagram.

12. What is the validity of your findings?

You have to talk about the conditions in which your research findings would be valid.

In my research, I have considered test anxiety to be involving both nervous system activation and negative thoughts. Thus, my measure of test anxiety has included the elements of both nervous feelings and negative thoughts, the conditions in which my findings are valid.

For example,

For studying the differential protein expression, its localization, and distribution at different levels, we used the method of immunostaining in our research.

14. What sources did you use for data collection?

You would have used several sources to search for data for your topic. You may elaborate on those sources. You might have referred to databases, content on the web, or even conducted primary research by interviewing prospects. Thus, you can talk about these sources. Refer to the following answer:

To understand the impact of the current tax regime on skilled workers, we interviewed 150 subjects in 5 months. Additionally, we referred to databases and scholarly works available by authors who had previously conducted such studies for previous tax laws and rates. 

15. How can your research be put into practice?

This question talks about the practical implications of your research. You should talk about how your research is beneficial for society and how it can help in eliminating current issues.

In our research titled “Effectiveness of Meditation on Reducing the Anxiety Levels of College Students in the US,” we discovered that students who practiced meditation at least thrice a week were two times more likely to score better in their exams, owing to the positive impact of meditation. So, this research finding can help in the reduction of mental health issues among students. A suitable course of action would be to hold meditating sessions a couple of times a week. 

16. How will your findings contribute to the related area of knowledge?

Our study on medicinal analysis of herbs conveys information about various medicinal benefits of chamomile in treating depression and contributes to the area of medicinal botany.

17. Did you experience any limitations in your research?

Our research on “Impact of smoking on β-cell function and risk for type 2 diabetes in US citizens” finds that smoking increases the risk of diabetes among smokers. However, smokers might be affected by some genetic conditions which can protect them from diabetes. 

18. What sampling techniques did you use?

When conducting research, it is practically not possible to study the entire number of elements. So, you would be using a method to select a sample population.

In our study “Impact of consumption of soda on the health of teenagers in Corpus Christi”, we used area sampling to divide the city into several areas and then selected some clusters for our sample group.

19. What are the dependent and independent variables in your research?

In research, several variable factors impact your study. You can describe these variables. Independent variables have values which are not affected by other variables in your study. On the other hand, the dependent variables have values that change with changes in the independent variable. For example,

In our study on “Impact of online tutoring on test scores”, the independent variable is the nature of the classes i.e., online and the participants' test score is the dependent variable.

20. What areas do you suggest for further research?

As a researcher, you should be able to describe what further areas are open for research with the addition of your research to the field. This can act as a starting point for future researchers. For example,

In my research on “Effectiveness of Acetaminophen in treating sports induced injuries”, I discovered that administering Acetaminophen is not very effective for treating joint pains such as the knee. This further suggests measures for the regulation of Acetaminophen in the production of painkillers for body pain and the search for alternative compounds.

Practice Questions

After taking a look at the sample answers, now try answering these questions by yourself:

Do you have any closing comments? "}]">

After submitting your research thesis for evaluation, you have to appear before a panel of professors and present your work; afterwards, they will ask you questions about your research.

You have to plan and prepare for your thesis defense. Review your paper and anticipate the questions that the committee can ask. Practice with mock defense sessions using professional servicesand make improvements based on their feedback. Be prepared with a strategy for answering any question asked by the panel.

Your research thesis should be on a topic of your interest. Scan your course syllabus to find something that makes you curious. Or, you can even refer to your grad school career goals statement to review what got you interested in grad school in the first place. Shortlist a few topics and zero down to the one that excites you the most.

The first step in preparing for a master’s thesis defense is to revise your research paper and write down a list of questions that the committee might ask. Find answers to those questions and get ready for your presentation. Practice your presentation beforehand. Try to attend a thesis defense of other candidates to know what you can expect in your session. 

You will get questions related to what you have mentioned in your research paper. The most common starting questions are “what is your research about?" and “what was your motivation behind choosing this topic?” Later on, the committee asks you more detailed questions on research methodology, literature review, study variables, research findings, recommendations, and areas of further research.

You can get help from a grad school essay tutor for your research thesis writing. They can help you in developing writing skills and reviewing your work. They can proofread your work and provide recommendations on areas of improvement.

You can include your research thesis on your grad school CV to show your practical knowledge and skills. You can add the details of the study in a separate section for research experience.

Immediately after the thesis defense, the evaluation panel will decide whether to approve your paper as submitted or request some changes, or reject it.

To pass a thesis defense, a majority of the panel members must approve the defense. In case of more than one vote against you, you can fail the thesis.

A thesis defense can last for two hours or longer, depending on your area of research.

Your thesis defense presentation should include the focus concept, findings, recommendation, and conclusion.

The contribution of your thesis towards your degree differs as per institution. You can refer to your course handbook for exact details. In most cases, the committee needs to approve your thesis for you to graduate from your degree.

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Hi Jeff! Yes, this can also be one of the questions you are asked in a thesis defense!

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As an 11th-grade student, I don't have any experience in thesis or research defense in general. Me and my groupmates will be conducting our research title defense next week, this is invaluable information for us. Thank you!

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Surveys for Master and Bachelor Degree Thesis

This template will help you get information on how parents can provide support for their children’s educational development.

Try Other Survey Templets for Education

Qualitative or quantitative research is an important and sometimes even necessary element of a master’s or bachelor’s thesis. Startquestion allows you to create student surveys on any topic without limiting the number of questions. The questionnaire can be shared via a link or sent directly to the indicated e-mail address. The tool also allows you to end the survey after reaching the specified response limit.

Each student can automatically generate a report containing charts and data summaries on his personal account on the platform. The ability to download it in DOC or PDF format allows direct pasting to the content of the work.

An example of a survey template for a thesis is presented below, including an introduction informing about the purpose of the study, sample types of questions, a certificate, and a thank you note.

Do you want to know specific examples of surveys for your master’s thesis? See sample surveys for students and research reports for diploma theses created on Startquestion.

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Dissertation Questionnaire

Questionnaire generator.

A dissertation is a document usually a requirement for a doctoral degree especially in the field of philosophy. This long essay discusses a particular subject matter uses questionnaires   and other sources of data and is used to validate its content. The  questionnaire’s importance is evident in the processes of data gathering as it can make the dissertation factual, effective and usable.

Having a well-curated and formatted document to follow when making a dissertation can be very beneficial to an individual who is currently immersed in the data gathering stage of the specific research study. We have gathered downloadable samples and templates of questionnaires so it will be easier for you to curate your own.

Dissertation Timeline Gantt Chart Template

Size: 55 KB

Dissertation Research Gantt Chart Template

Size: 43 KB

Dissertation Project Gantt Chart Template

Size: 41 KB

Dissertation Plan Gantt Chart Template

Size: 51 KB

Dissertation Research Questionnaire

Size: 18 KB

Dissertation Proposal Questionnaire

Size: 131 KB

Sample Dissertation Questionnaire

Size: 10 KB

What Is a Dissertation Questionnaire?

A dissertation questionnaire can be defined as follows:

• It is a document used in the processes of data gathering.
• Questionnaires in PDF used for a dissertation contain questions that can help assess the current condition of the community which is the subject of study within the dissertation.
• It specifies the questions that are needed to be answered to assure that there is a basis in terms of the results that will be presented in a dissertation.

How to Write a Dissertation Questionnaire

Writing an efficient and comprehensive dissertation questionnaire can greatly affect the entire dissertation. You can make one by following these steps:

• Be specific with the kind of dissertation that you are creating and align the purposes of the dissertation questionnaire that you need to make to your study.
• List down the information needed from the community who will provide the answers to your questions.
• Open a software where you can create a questionnaire template. You may also download  survey questionnaire examples   and templates to have a faster time in formatting the document.
• The purpose of the dissertation questionnaire.
• The guidelines and instructions in answering the dissertation questions.
• The name of the person to who will use the questionnaire results to his/her dissertation.
• The institution to whom the dissertation will be passed.
• List down the questions based on your needs.

Undergraduate Dissertation Questionnaire

Size: 12 KB

Project Management Dissertation

Size: 54 KB

Guidelines for Writing a Dissertation Questionnaire

There are no strict rules in writing a dissertation questionnaire. However, there are some tips that can help you to create a dissertation questionnaire that is relevant to the study that you are currently doing. Some guidelines:

• Make sure that you are well aware of the data that is needed in your dissertation so you can properly curate questions that can supply your information needs.
• It will be best to use a dissertation questionnaire format that is organized, easy to understand, and properly structured. This will help the people who will answer the dissertation questionnaire quickly know how they can provide the items that you would like to know.
• Always make sure that your instructions in answering the questions are precise and directly stated.
• You may look at  questionnaires in Word   for comparisons. Doing this will help you assess whether there are still areas of improvement that you may tap with the content and format of the dissertation questionnaire that you have created.

Keeping this guidelines in mind and implementing them accordingly will allow you to create a dissertation questionnaire that is beneficial to the processes that you need to have an outstanding dissertation.

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Research Question Generator for Free

If you’re looking for the best research question generator, you’re in the right place. Get a list of ideas for your essay, research paper, or any other project with this online tool.

• 🎓 How to Use the Tool
• 🤔 What Is a Research Question?
• 😺 Research Question Examples
• 👣 Steps to Making a Research Question

📝 Research Question Maker: the Benefits

🔗 references, 🎓 research question generator: how to use it.

Research can’t be done without a clear purpose, an intention behind it.

This intention is usually reflected in a research question, which indicates how you approach your study topic.

If you’re unsure how to write a good research question or are new to this process, you’ll surely benefit from our free online tool. All you need is:

• Indicate your search term or title
• Stipulate the subject or academic area
• Press “Generate questions”
• Choose a suitable research question from the generated list.

As you can see, this is the best research question generator requiring minimal input for smart question formulation. Try it out to see how simple the process is.

🤔 Why Make an Inquiry Question?

A research question is a question that you formulate for your scientific inquiry . It is a question that sets the scope for your study and determines how you will approach the identified problem, gap, or issue.

Questions can be descriptive , meaning they aim to describe or measure a subject of the researcher's interest.

Otherwise, they can be exploratory , focusing on the under-researched areas and aiming to expand the existing research evidence on the topic.

If there's enough knowledge about the subject, and you want to dig deeper into the existing trends and relationships, you can also use an explanatory research question.

What Makes a Strong Research Question?

The strength of your formulated research question determines the quality of your research, whether it’s a short argumentative essay or an extensive research paper . So, you should review the quality of your question before conducting the full-scale study.

Its parameters of quality are as follows:

• Clarity . The question should be specific about the focus of your inquiry.
• Complexity . It should not be self-obvious or primitively answered with a “yes” or “no” variant.
• Focus . The question should match the size and type of your academic assignment.
• Conciseness . It should be brief and understandable.
• Debatability . There should be more than one potential answer to the question.

😺 Research Question Examples: Good & Not So Good

Here are some examples to illustrate what we mean by quality criteria and how you can ensure that your question meets them.

Lack of Clarity

The bad example is too general and does not clearly estimate what effect you want to analyze or what aspect of video gaming you're interested in. A much better variant is in the right column.

Look at some other research question examples that are clear enough:

• Sex trafficking: why do we have to address it?
• Palliative care: what constitutes the best technique for technicians communication with patients and families?
• How do vacuum cleaners work?
• What does it mean to age well?

Lack of Focus

The bad example is not focused, as it doesn’t specify what benefits you want to identify and in what context the uniform is approached. A more effective variant is in the right column.

Look at some other research question examples that are focused enough:

• How are biochemical conditions and brain activity linked to crime?
• World wars and national conflicts: what were the reasons?
• Why does crime exist in society?
• Decolonization in Canada: what does decolonization mean?

The bad example is too simplistic and doesn’t focus on the aspects of help that dogs can give to their owners. A more effective variant is in the right column.

Look at some other research question examples that are complex enough:

• How is resource scarcity impacting the chocolate industry?
• What should the Brazilian government do about reducing Amazon’s deforestation?
• Why is a collaborative approach vital during a pandemic?
• What impact has COVID-19 had on the economy?
• How to teach handwriting effectively?

Lack of Debatability

The problem of diabetes is well-known and doesn’t cause any doubts. So, you should add debatability to the discussed issue.

Look at some other research question examples that are debatable enough:

• Online vs. print journalism: what is more beneficial?
• Why will artificial intelligence not replace human in near future?
• What are the differences between art and design?
• Crime TV: how is criminality represented on television?

The question in the left column is too long and ambiguous, making the readers lose focus. You can shorten it without losing the essence.

Look at some other research question examples that are concise enough:

• What is the best way to address obesity in the US?
• Doctoral degree in nursing: why is it important?
• What are the benefits of X-rays in medicine?
• To what extent do emotions influence moral judgment?
• Why did the Industrial Revolution happen in England?

👣 Steps to Generate Research Questions

Now, it’s time to get down from science to practice. Here is a tried-and-tested algorithm for killer research question generation.

• Pick a topic . Once you get a writing assignment, it’s time to find an appropriate topic first . You can’t formulate a thesis statement or research question if you know nothing about your subject, so it's time to narrow your scope and find out as much as possible about the upcoming task.
• Research the topic . After you’re brainstormed several topic options, you should do some research. This stage takes the guesswork out of the academic process, allowing you to discover what scholars and other respected people think about your subject.
• Clarify who your audience is . Think about who will read your piece. Will it be the professor, your classmates, or the general audience consisting of laypersons? Ensure the research question sounds competent enough for a professor and understandable enough for laypeople.
• Approach the subject critically . With a well-articulated topic at hand, you should start asking the "why's" and "how's" about it. Look at the subject as a kid; don't limit your curiosity. You're sure to arrive at some interesting topics to reveal the hidden sides of the chosen issue.
• Evaluate the questions . Now that you have a couple of questions about your topic, evaluate them in terms of research value. Are all of them clear and focused? Will answering all of them take time and research, or is the answer already on the surface? By assessing each option you’ve formulated, you’re sure to choose one leader and use it as your main research question for the scientific study.

Thank you for reading this article! If you need to quickly formulate a thesis statement, consider using our free thesis maker .

❓ Research Questions Generator FAQ

Updated: Jul 19th, 2024

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With the IvyPanda question generator, you can get a unique research question for your assignment, be it an essay, research, proposal, or speech. Our tool will make a perfect question just in a couple of clicks. Try our generator to write the best paper possible.

Dissertation surveys: Questions, examples, and best practices

Collect data for your dissertation with little effort and great results.

Dissertation surveys are one of the most powerful tools to get valuable insights and data for the culmination of your research. However, it’s one of the most stressful and time-consuming tasks you need to do. You want useful data from a representative sample that you can analyze and present as part of your dissertation. At SurveyPlanet, we’re committed to making it as easy and stress-free as possible to get the most out of your study.

With an intuitive and user-friendly design, our templates and premade questions can be your allies while creating a survey for your dissertation. Explore all the options we offer by simply signing up for an account—and leave the stress behind.

How to write dissertation survey questions

The first thing to do is to figure out which group of people is relevant for your study. When you know that, you’ll also be able to adjust the survey and write questions that will get the best results.

The next step is to write down the goal of your research and define it properly. Online surveys are one of the best and most inexpensive ways to reach respondents and achieve your goal.

Before writing any questions, think about how you’ll analyze the results. You don’t want to write and distribute a survey without keeping how to report your findings in mind. When your thesis questionnaire is out in the real world, it’s too late to conclude that the data you’re collecting might not be any good for assessment. Because of that, you need to create questions with analysis in mind.

You may find our five survey analysis tips for better insights helpful. We recommend reading it before analyzing your results.

Once you understand the parameters of your representative sample, goals, and analysis methodology, then it’s time to think about distribution. Survey distribution may feel like a headache, but you’ll find that many people will gladly participate.

Find communities where your targeted group hangs out and share the link to your survey with them. If you’re not sure how large your research sample should be, gauge it easily with the survey sample size calculator.

Need help with writing survey questions? Read our guide on well-written examples of good survey questions .

Dissertation survey examples

Whatever field you’re studying, we’re sure the following questions will prove useful when crafting your own.

At the beginning of every questionnaire, inform respondents of your topic and provide a consent form. After that, start with questions like:

• Please select your gender:
• What is the highest educational level you’ve completed?
• High school
• Bachelor degree
• Master’s degree
• On a scale of 1-7, how satisfied are you with your current job?
• Please rate the following statements:
• I always wait for people to text me first.
• Strongly Disagree
• Neither agree nor disagree
• Strongly agree
• My friends always complain that I never invite them anywhere.
• I prefer spending time alone.
• Rank which personality traits are most important when choosing a partner. Rank 1 - 7, where 1 is the most and 7 is the least important.
• Flexibility
• Independence
• How openly do you share feelings with your partner?
• Almost never
• Almost always
• In the last two weeks, how often did you experience headaches?

Dissertation survey best practices

There are a lot of DOs and DON’Ts you should keep in mind when conducting any survey, especially for your dissertation. To get valuable data from your targeted sample, follow these best practices:

Use the consent form.

The consent form is a must when distributing a research questionnaire. A respondent has to know how you’ll use their answers and that the survey is anonymous.

Avoid leading and double-barreled questions

Leading and double-barreled questions will produce inconclusive results—and you don’t want that. A question such as: “Do you like to watch TV and play video games?” is double-barreled because it has two variables.

On the other hand, leading questions such as “On a scale from 1-10 how would you rate the amazing experience with our customer support?” influence respondents to answer in a certain way, which produces biased results.

Use easy and straightforward language and questions

Don’t use terms and professional jargon that respondents won’t understand. Take into consideration their educational level and demographic traits and use easy-to-understand language when writing questions.

Mix close-ended and open-ended questions

Too many open-ended questions will annoy respondents. Also, analyzing the responses is harder. Use more close-ended questions for the best results and only a few open-ended ones.

Strategically use different types of responses

Likert scale, multiple-choice, and ranking are all types of responses you can use to collect data. But some response types suit some questions better. Make sure to strategically fit questions with response types.

Ensure that data privacy is a priority

Make sure to use an online survey tool that has SSL encryption and secure data processing. You don’t want to risk all your hard work going to waste because of poorly managed data security. Ensure that you only collect data that’s relevant to your dissertation survey and leave out any questions (such as name) that can identify the respondents.

Create dissertation questionnaires with SurveyPlanet

Overall, survey methodology is a great way to find research participants for your research study. You have all the tools required for creating a survey for a dissertation with SurveyPlanet—you only need to sign up . With powerful features like question branching, custom formatting, multiple languages, image choice questions, and easy export you will find everything needed to create, distribute, and analyze a dissertation survey.

Happy data gathering!

Sign up now

Free unlimited surveys, questions and responses.

Designing a Questionnaire for a Research Paper: A Comprehensive Guide to Design and Develop an Effective Questionnaire

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This PSR Tip Sheet provides some basic tips about how to write good survey questions and design a good survey questionnaire.

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How to Develop a Questionnaire for Research

Last Updated: July 21, 2024 Fact Checked

This article was co-authored by Alexander Ruiz, M.Ed. . Alexander Ruiz is an Educational Consultant and the Educational Director of Link Educational Institute, a tutoring business based in Claremont, California that provides customizable educational plans, subject and test prep tutoring, and college application consulting. With over a decade and a half of experience in the education industry, Alexander coaches students to increase their self-awareness and emotional intelligence while achieving skills and the goal of achieving skills and higher education. He holds a BA in Psychology from Florida International University and an MA in Education from Georgia Southern University. There are 12 references cited in this article, which can be found at the bottom of the page. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 593,374 times.

A questionnaire is a technique for collecting data in which a respondent provides answers to a series of questions. [1] X Research source To develop a questionnaire that will collect the data you want takes effort and time. However, by taking a step-by-step approach to questionnaire development, you can come up with an effective means to collect data that will answer your unique research question.

Designing Your Questionnaire

• Come up with a research question. It can be one question or several, but this should be the focal point of your questionnaire.
• Develop one or several hypotheses that you want to test. The questions that you include on your questionnaire should be aimed at systematically testing these hypotheses.

• Dichotomous question: this is a question that will generally be a “yes/no” question, but may also be an “agree/disagree” question. It is the quickest and simplest question to analyze, but is not a highly sensitive measure.
• Open-ended questions: these questions allow the respondent to respond in their own words. They can be useful for gaining insight into the feelings of the respondent, but can be a challenge when it comes to analysis of data. It is recommended to use open-ended questions to address the issue of “why.” [2] X Research source
• Multiple choice questions: these questions consist of three or more mutually-exclusive categories and ask for a single answer or several answers. [3] X Research source Multiple choice questions allow for easy analysis of results, but may not give the respondent the answer they want.
• Rank-order (or ordinal) scale questions: this type of question asks your respondent to rank items or choose items in a particular order from a set. For example, it might ask your respondents to order five things from least to most important. These types of questions forces discrimination among alternatives, but does not address the issue of why the respondent made these discriminations. [4] X Research source
• Rating scale questions: these questions allow the respondent to assess a particular issue based on a given dimension. You can provide a scale that gives an equal number of positive and negative choices, for example, ranging from “strongly agree” to “strongly disagree.” [5] X Research source These questions are very flexible, but also do not answer the question “why.”

• Write questions that are succinct and simple. You should not be writing complex statements or using technical jargon, as it will only confuse your respondents and lead to incorrect responses.
• Ask only one question at a time. This will help avoid confusion
• Asking questions such as these usually require you to anonymize or encrypt the demographic data you collect.
• Determine if you will include an answer such as “I don’t know” or “Not applicable to me.” While these can give your respondents a way of not answering certain questions, providing these options can also lead to missing data, which can be problematic during data analysis.
• Put the most important questions at the beginning of your questionnaire. This can help you gather important data even if you sense that your respondents may be becoming distracted by the end of the questionnaire.

• Only include questions that are directly useful to your research question. [8] X Trustworthy Source Food and Agricultural Organization of the United Nations Specialized agency of the United Nations responsible for leading international efforts to end world hunger and improve nutrition Go to source A questionnaire is not an opportunity to collect all kinds of information about your respondents.
• Avoid asking redundant questions. This will frustrate those who are taking your questionnaire.

• Consider if you want your questionnaire to collect information from both men and women. Some studies will only survey one sex.
• Consider including a range of ages in your target demographic. For example, you can consider young adult to be 18-29 years old, adults to be 30-54 years old, and mature adults to be 55+. Providing the an age range will help you get more respondents than limiting yourself to a specific age.
• Consider what else would make a person a target for your questionnaire. Do they need to drive a car? Do they need to have health insurance? Do they need to have a child under 3? Make sure you are very clear about this before you distribute your questionnaire.

• Consider an anonymous questionnaire. You may not want to ask for names on your questionnaire. This is one step you can take to prevent privacy, however it is often possible to figure out a respondent’s identity using other demographic information (such as age, physical features, or zipcode).
• Consider de-identifying the identity of your respondents. Give each questionnaire (and thus, each respondent) a unique number or word, and only refer to them using that new identifier. Shred any personal information that can be used to determine identity.
• Remember that you do not need to collect much demographic information to be able to identify someone. People may be wary to provide this information, so you may get more respondents by asking less demographic questions (if it is possible for your questionnaire).
• Make sure you destroy all identifying information after your study is complete.

Writing your questionnaire

• My name is Jack Smith and I am one of the creators of this questionnaire. I am part of the Department of Psychology at the University of Michigan, where I am focusing in developing cognition in infants.
• I’m Kelly Smith, a 3rd year undergraduate student at the University of New Mexico. This questionnaire is part of my final exam in statistics.
• My name is Steve Johnson, and I’m a marketing analyst for The Best Company. I’ve been working on questionnaire development to determine attitudes surrounding drug use in Canada for several years.

• I am collecting data regarding the attitudes surrounding gun control. This information is being collected for my Anthropology 101 class at the University of Maryland.
• This questionnaire will ask you 15 questions about your eating and exercise habits. We are attempting to make a correlation between healthy eating, frequency of exercise, and incidence of cancer in mature adults.
• This questionnaire will ask you about your recent experiences with international air travel. There will be three sections of questions that will ask you to recount your recent trips and your feelings surrounding these trips, as well as your travel plans for the future. We are looking to understand how a person’s feelings surrounding air travel impact their future plans.

• Beware that if you are collecting information for a university or for publication, you may need to check in with your institution’s Institutional Review Board (IRB) for permission before beginning. Most research universities have a dedicated IRB staff, and their information can usually be found on the school’s website.
• Remember that transparency is best. It is important to be honest about what will happen with the data you collect.
• Include an informed consent for if necessary. Note that you cannot guarantee confidentiality, but you will make all reasonable attempts to ensure that you protect their information. [11] X Research source

• Time yourself taking the survey. Then consider that it will take some people longer than you, and some people less time than you.
• Provide a time range instead of a specific time. For example, it’s better to say that a survey will take between 15 and 30 minutes than to say it will take 15 minutes and have some respondents quit halfway through.
• Use this as a reason to keep your survey concise! You will feel much better asking people to take a 20 minute survey than you will asking them to take a 3 hour one.

• Incentives can attract the wrong kind of respondent. You don’t want to incorporate responses from people who rush through your questionnaire just to get the reward at the end. This is a danger of offering an incentive. [12] X Research source
• Incentives can encourage people to respond to your survey who might not have responded without a reward. This is a situation in which incentives can help you reach your target number of respondents. [13] X Research source
• Consider the strategy used by SurveyMonkey. Instead of directly paying respondents to take their surveys, they offer 50 cents to the charity of their choice when a respondent fills out a survey. They feel that this lessens the chances that a respondent will fill out a questionnaire out of pure self-interest. [14] X Research source
• Consider entering each respondent in to a drawing for a prize if they complete the questionnaire. You can offer a 25$ gift card to a restaurant, or a new iPod, or a ticket to a movie. This makes it less tempting just to respond to your questionnaire for the incentive alone, but still offers the chance of a pleasant reward.

• Always proof read. Check for spelling, grammar, and punctuation errors.
• Include a title. This is a good way for your respondents to understand the focus of the survey as quickly as possible.
• Thank your respondents. Thank them for taking the time and effort to complete your survey.

Distributing Your Questionnaire

• Was the questionnaire easy to understand? Were there any questions that confused you?
• Was the questionnaire easy to access? (Especially important if your questionnaire is online).
• Do you feel the questionnaire was worth your time?
• Were you comfortable answering the questions asked?
• Are there any improvements you would make to the questionnaire?

• Use an online site, such as SurveyMonkey.com. This site allows you to write your own questionnaire with their survey builder, and provides additional options such as the option to buy a target audience and use their analytics to analyze your data. [18] X Research source
• Consider using the mail. If you mail your survey, always make sure you include a self-addressed stamped envelope so that the respondent can easily mail their responses back. Make sure that your questionnaire will fit inside a standard business envelope.
• Conduct face-to-face interviews. This can be a good way to ensure that you are reaching your target demographic and can reduce missing information in your questionnaires, as it is more difficult for a respondent to avoid answering a question when you ask it directly.
• Try using the telephone. While this can be a more time-effective way to collect your data, it can be difficult to get people to respond to telephone questionnaires.

• Make your deadline reasonable. Giving respondents up to 2 weeks to answer should be more than sufficient. Anything longer and you risk your respondents forgetting about your questionnaire.
• Consider providing a reminder. A week before the deadline is a good time to provide a gentle reminder about returning the questionnaire. Include a replacement of the questionnaire in case it has been misplaced by your respondent.

Community Q&A

You Might Also Like

• ↑ https://www.questionpro.com/blog/what-is-a-questionnaire/
• ↑ https://www.hotjar.com/blog/open-ended-questions/
• ↑ https://www.questionpro.com/a/showArticle.do?articleID=survey-questions
• ↑ https://surveysparrow.com/blog/ranking-questions-examples/
• ↑ https://www.lumoa.me/blog/rating-scale/
• ↑ http://www.sciencebuddies.org/science-fair-projects/project_ideas/Soc_survey.shtml
• ↑ http://www.fao.org/docrep/W3241E/w3241e05.htm
• ↑ http://managementhelp.org/businessresearch/questionaires.htm
• ↑ https://www.surveymonkey.com/mp/survey-rewards/
• ↑ http://www.ideafit.com/fitness-library/how-to-develop-a-questionnaire
• ↑ https://www.surveymonkey.com/mp/take-a-tour/?ut_source=header

About This Article

To develop a questionnaire for research, identify the main objective of your research to act as the focal point for the questionnaire. Then, choose the type of questions that you want to include, and come up with succinct, straightforward questions to gather the information that you need to answer your questions. Keep your questionnaire as short as possible, and identify a target demographic who you would like to answer the questions. Remember to make the questionnaires as anonymous as possible to protect the integrity of the person answering the questions! For tips on writing out your questions and distributing the questionnaire, keep reading! Did this summary help you? Yes No

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Home » Questionnaire – Definition, Types, and Examples

Questionnaire – Definition, Types, and Examples

Table of Contents

Questionnaire

Definition:

A Questionnaire is a research tool or survey instrument that consists of a set of questions or prompts designed to gather information from individuals or groups of people.

It is a standardized way of collecting data from a large number of people by asking them a series of questions related to a specific topic or research objective. The questions may be open-ended or closed-ended, and the responses can be quantitative or qualitative. Questionnaires are widely used in research, marketing, social sciences, healthcare, and many other fields to collect data and insights from a target population.

History of Questionnaire

The history of questionnaires can be traced back to the ancient Greeks, who used questionnaires as a means of assessing public opinion. However, the modern history of questionnaires began in the late 19th century with the rise of social surveys.

The first social survey was conducted in the United States in 1874 by Francis A. Walker, who used a questionnaire to collect data on labor conditions. In the early 20th century, questionnaires became a popular tool for conducting social research, particularly in the fields of sociology and psychology.

One of the most influential figures in the development of the questionnaire was the psychologist Raymond Cattell, who in the 1940s and 1950s developed the personality questionnaire, a standardized instrument for measuring personality traits. Cattell’s work helped establish the questionnaire as a key tool in personality research.

In the 1960s and 1970s, the use of questionnaires expanded into other fields, including market research, public opinion polling, and health surveys. With the rise of computer technology, questionnaires became easier and more cost-effective to administer, leading to their widespread use in research and business settings.

Today, questionnaires are used in a wide range of settings, including academic research, business, healthcare, and government. They continue to evolve as a research tool, with advances in computer technology and data analysis techniques making it easier to collect and analyze data from large numbers of participants.

Types of Questionnaire

Types of Questionnaires are as follows:

Structured Questionnaire

This type of questionnaire has a fixed format with predetermined questions that the respondent must answer. The questions are usually closed-ended, which means that the respondent must select a response from a list of options.

Unstructured Questionnaire

An unstructured questionnaire does not have a fixed format or predetermined questions. Instead, the interviewer or researcher can ask open-ended questions to the respondent and let them provide their own answers.

Open-ended Questionnaire

An open-ended questionnaire allows the respondent to answer the question in their own words, without any pre-determined response options. The questions usually start with phrases like “how,” “why,” or “what,” and encourage the respondent to provide more detailed and personalized answers.

Close-ended Questionnaire

In a closed-ended questionnaire, the respondent is given a set of predetermined response options to choose from. This type of questionnaire is easier to analyze and summarize, but may not provide as much insight into the respondent’s opinions or attitudes.

Mixed Questionnaire

A mixed questionnaire is a combination of open-ended and closed-ended questions. This type of questionnaire allows for more flexibility in terms of the questions that can be asked, and can provide both quantitative and qualitative data.

Pictorial Questionnaire:

In a pictorial questionnaire, instead of using words to ask questions, the questions are presented in the form of pictures, diagrams or images. This can be particularly useful for respondents who have low literacy skills, or for situations where language barriers exist. Pictorial questionnaires can also be useful in cross-cultural research where respondents may come from different language backgrounds.

Types of Questions in Questionnaire

The types of Questions in Questionnaire are as follows:

Multiple Choice Questions

These questions have several options for participants to choose from. They are useful for getting quantitative data and can be used to collect demographic information.

• a. Red b . Blue c. Green d . Yellow

Rating Scale Questions

These questions ask participants to rate something on a scale (e.g. from 1 to 10). They are useful for measuring attitudes and opinions.

• On a scale of 1 to 10, how likely are you to recommend this product to a friend?

Open-Ended Questions

These questions allow participants to answer in their own words and provide more in-depth and detailed responses. They are useful for getting qualitative data.

• What do you think are the biggest challenges facing your community?

Likert Scale Questions

These questions ask participants to rate how much they agree or disagree with a statement. They are useful for measuring attitudes and opinions.

How strongly do you agree or disagree with the following statement:

“I enjoy exercising regularly.”

• a . Strongly Agree
• c . Neither Agree nor Disagree
• d . Disagree
• e . Strongly Disagree

Demographic Questions

These questions ask about the participant’s personal information such as age, gender, ethnicity, education level, etc. They are useful for segmenting the data and analyzing results by demographic groups.

• What is your age?

Yes/No Questions

These questions only have two options: Yes or No. They are useful for getting simple, straightforward answers to a specific question.

Have you ever traveled outside of your home country?

Ranking Questions

These questions ask participants to rank several items in order of preference or importance. They are useful for measuring priorities or preferences.

Please rank the following factors in order of importance when choosing a restaurant:

• a. Quality of Food
• c. Ambiance
• d. Location

Matrix Questions

These questions present a matrix or grid of options that participants can choose from. They are useful for getting data on multiple variables at once.

Dichotomous Questions

These questions present two options that are opposite or contradictory. They are useful for measuring binary or polarized attitudes.

Do you support the death penalty?

How to Make a Questionnaire

Step-by-Step Guide for Making a Questionnaire:

• Define your research objectives: Before you start creating questions, you need to define the purpose of your questionnaire and what you hope to achieve from the data you collect.
• Choose the appropriate question types: Based on your research objectives, choose the appropriate question types to collect the data you need. Refer to the types of questions mentioned earlier for guidance.
• Develop questions: Develop clear and concise questions that are easy for participants to understand. Avoid leading or biased questions that might influence the responses.
• Organize questions: Organize questions in a logical and coherent order, starting with demographic questions followed by general questions, and ending with specific or sensitive questions.
• Pilot the questionnaire : Test your questionnaire on a small group of participants to identify any flaws or issues with the questions or the format.
• Refine the questionnaire : Based on feedback from the pilot, refine and revise the questionnaire as necessary to ensure that it is valid and reliable.
• Distribute the questionnaire: Distribute the questionnaire to your target audience using a method that is appropriate for your research objectives, such as online surveys, email, or paper surveys.
• Collect and analyze data: Collect the completed questionnaires and analyze the data using appropriate statistical methods. Draw conclusions from the data and use them to inform decision-making or further research.
• Report findings: Present your findings in a clear and concise report, including a summary of the research objectives, methodology, key findings, and recommendations.

Questionnaire Administration Modes

There are several modes of questionnaire administration. The choice of mode depends on the research objectives, sample size, and available resources. Some common modes of administration include:

• Self-administered paper questionnaires: Participants complete the questionnaire on paper, either in person or by mail. This mode is relatively low cost and easy to administer, but it may result in lower response rates and greater potential for errors in data entry.
• Online questionnaires: Participants complete the questionnaire on a website or through email. This mode is convenient for both researchers and participants, as it allows for fast and easy data collection. However, it may be subject to issues such as low response rates, lack of internet access, and potential for fraudulent responses.
• Telephone surveys: Trained interviewers administer the questionnaire over the phone. This mode allows for a large sample size and can result in higher response rates, but it is also more expensive and time-consuming than other modes.
• Face-to-face interviews : Trained interviewers administer the questionnaire in person. This mode allows for a high degree of control over the survey environment and can result in higher response rates, but it is also more expensive and time-consuming than other modes.
• Mixed-mode surveys: Researchers use a combination of two or more modes to administer the questionnaire, such as using online questionnaires for initial screening and following up with telephone interviews for more detailed information. This mode can help overcome some of the limitations of individual modes, but it requires careful planning and coordination.

Example of Questionnaire

Title of the Survey: Customer Satisfaction Survey

Introduction:

We appreciate your business and would like to ensure that we are meeting your needs. Please take a few minutes to complete this survey so that we can better understand your experience with our products and services. Your feedback is important to us and will help us improve our offerings.

Instructions:

Please read each question carefully and select the response that best reflects your experience. If you have any additional comments or suggestions, please feel free to include them in the space provided at the end of the survey.

1. How satisfied are you with our product quality?

• Very satisfied
• Somewhat satisfied
• Somewhat dissatisfied
• Very dissatisfied

2. How satisfied are you with our customer service?

3. How satisfied are you with the price of our products?

4. How likely are you to recommend our products to others?

• Very likely
• Somewhat likely
• Somewhat unlikely
• Very unlikely

5. How easy was it to find the information you were looking for on our website?

• Somewhat easy
• Somewhat difficult
• Very difficult

6. How satisfied are you with the overall experience of using our products and services?

7. Is there anything that you would like to see us improve upon or change in the future?

…………………………………………………………………………………………………………………………..

Conclusion:

Thank you for taking the time to complete this survey. Your feedback is valuable to us and will help us improve our products and services. If you have any further comments or concerns, please do not hesitate to contact us.

Applications of Questionnaire

Some common applications of questionnaires include:

• Research : Questionnaires are commonly used in research to gather information from participants about their attitudes, opinions, behaviors, and experiences. This information can then be analyzed and used to draw conclusions and make inferences.
• Healthcare : In healthcare, questionnaires can be used to gather information about patients’ medical history, symptoms, and lifestyle habits. This information can help healthcare professionals diagnose and treat medical conditions more effectively.
• Marketing : Questionnaires are commonly used in marketing to gather information about consumers’ preferences, buying habits, and opinions on products and services. This information can help businesses develop and market products more effectively.
• Human Resources: Questionnaires are used in human resources to gather information from job applicants, employees, and managers about job satisfaction, performance, and workplace culture. This information can help organizations improve their hiring practices, employee retention, and organizational culture.
• Education : Questionnaires are used in education to gather information from students, teachers, and parents about their perceptions of the educational experience. This information can help educators identify areas for improvement and develop more effective teaching strategies.

Purpose of Questionnaire

Some common purposes of questionnaires include:

• To collect information on attitudes, opinions, and beliefs: Questionnaires can be used to gather information on people’s attitudes, opinions, and beliefs on a particular topic. For example, a questionnaire can be used to gather information on people’s opinions about a particular political issue.
• To collect demographic information: Questionnaires can be used to collect demographic information such as age, gender, income, education level, and occupation. This information can be used to analyze trends and patterns in the data.
• To measure behaviors or experiences: Questionnaires can be used to gather information on behaviors or experiences such as health-related behaviors or experiences, job satisfaction, or customer satisfaction.
• To evaluate programs or interventions: Questionnaires can be used to evaluate the effectiveness of programs or interventions by gathering information on participants’ experiences, opinions, and behaviors.
• To gather information for research: Questionnaires can be used to gather data for research purposes on a variety of topics.

When to use Questionnaire

Here are some situations when questionnaires might be used:

• When you want to collect data from a large number of people: Questionnaires are useful when you want to collect data from a large number of people. They can be distributed to a wide audience and can be completed at the respondent’s convenience.
• When you want to collect data on specific topics: Questionnaires are useful when you want to collect data on specific topics or research questions. They can be designed to ask specific questions and can be used to gather quantitative data that can be analyzed statistically.
• When you want to compare responses across groups: Questionnaires are useful when you want to compare responses across different groups of people. For example, you might want to compare responses from men and women, or from people of different ages or educational backgrounds.
• When you want to collect data anonymously: Questionnaires can be useful when you want to collect data anonymously. Respondents can complete the questionnaire without fear of judgment or repercussions, which can lead to more honest and accurate responses.
• When you want to save time and resources: Questionnaires can be more efficient and cost-effective than other methods of data collection such as interviews or focus groups. They can be completed quickly and easily, and can be analyzed using software to save time and resources.

Characteristics of Questionnaire

Here are some of the characteristics of questionnaires:

• Standardization : Questionnaires are standardized tools that ask the same questions in the same order to all respondents. This ensures that all respondents are answering the same questions and that the responses can be compared and analyzed.
• Objectivity : Questionnaires are designed to be objective, meaning that they do not contain leading questions or bias that could influence the respondent’s answers.
• Predefined responses: Questionnaires typically provide predefined response options for the respondents to choose from, which helps to standardize the responses and make them easier to analyze.
• Quantitative data: Questionnaires are designed to collect quantitative data, meaning that they provide numerical or categorical data that can be analyzed using statistical methods.
• Convenience : Questionnaires are convenient for both the researcher and the respondents. They can be distributed and completed at the respondent’s convenience and can be easily administered to a large number of people.
• Anonymity : Questionnaires can be anonymous, which can encourage respondents to answer more honestly and provide more accurate data.
• Reliability : Questionnaires are designed to be reliable, meaning that they produce consistent results when administered multiple times to the same group of people.
• Validity : Questionnaires are designed to be valid, meaning that they measure what they are intended to measure and are not influenced by other factors.

Advantage of Questionnaire

Some Advantage of Questionnaire are as follows:

• Standardization: Questionnaires allow researchers to ask the same questions to all participants in a standardized manner. This helps ensure consistency in the data collected and eliminates potential bias that might arise if questions were asked differently to different participants.
• Efficiency: Questionnaires can be administered to a large number of people at once, making them an efficient way to collect data from a large sample.
• Anonymity: Participants can remain anonymous when completing a questionnaire, which may make them more likely to answer honestly and openly.
• Cost-effective: Questionnaires can be relatively inexpensive to administer compared to other research methods, such as interviews or focus groups.
• Objectivity: Because questionnaires are typically designed to collect quantitative data, they can be analyzed objectively without the influence of the researcher’s subjective interpretation.
• Flexibility: Questionnaires can be adapted to a wide range of research questions and can be used in various settings, including online surveys, mail surveys, or in-person interviews.

Limitations of Questionnaire

Limitations of Questionnaire are as follows:

• Limited depth: Questionnaires are typically designed to collect quantitative data, which may not provide a complete understanding of the topic being studied. Questionnaires may miss important details and nuances that could be captured through other research methods, such as interviews or observations.
• R esponse bias: Participants may not always answer questions truthfully or accurately, either because they do not remember or because they want to present themselves in a particular way. This can lead to response bias, which can affect the validity and reliability of the data collected.
• Limited flexibility: While questionnaires can be adapted to a wide range of research questions, they may not be suitable for all types of research. For example, they may not be appropriate for studying complex phenomena or for exploring participants’ experiences and perceptions in-depth.
• Limited context: Questionnaires typically do not provide a rich contextual understanding of the topic being studied. They may not capture the broader social, cultural, or historical factors that may influence participants’ responses.
• Limited control : Researchers may not have control over how participants complete the questionnaire, which can lead to variations in response quality or consistency.

About the author

Muhammad Hassan

Researcher, Academic Writer, Web developer

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The top 10 thesis defense questions (+ how to prepare strong answers)

Crafting a thesis is significant, but defending it often feels like the ultimate test. While nerve-wracking, proper preparation can make it manageable. Prepare for your thesis defense with insights on the top questions you can expect, including strategies for answering convincingly.

Mastering the thesis defense: cultivate a success mindset

Confidence enables you to present your research with conviction, while composure allows you to navigate any challenges with grace and clarity.

Remember, you know your thesis best, so trust in your expertise.

Stay composed and focused, relying on your thorough preparation. If you encounter a question you can’t answer, gracefully guide the conversation back to familiar topics.

By embracing these principles and staying confident and adaptable, you’ll navigate your thesis defense with ease.

Question 1: Why did you choose this particular topic for your research?

Moreover, discuss the gaps you identified in the existing literature that motivated you to contribute to your field. What deficiencies or unanswered questions did you observe? How did these gaps inspire you to embark on your research journey with the aim of filling these voids? By articulating the specific shortcomings in the current body of knowledge, you demonstrate a nuanced understanding of your research area and underscore the significance of your work.

Question 2: How does your research contribute to the existing body of knowledge?

This question delves into the vital role your research plays within the existing body of knowledge, urging you to articulate its significance and impact. It’s not merely about the subject matter you’ve studied, but also about the unique contributions and advancements your research brings to your field. To effectively respond, delve into the intricacies of your work and its implications for the broader academic landscape.

Illuminate how your findings could influence future research trajectories. Explore potential avenues for further inquiry that emerge from your research findings. Consider how your work opens up new questions or areas of exploration for future researchers. By identifying these potential research directions, you demonstrate the forward-looking nature of your work and its potential to shape the future trajectory of your field.

Question 3: What are the key findings of your research?

Furthermore, relate these findings to the broader implications they hold for your field. Articulate how your research contributes to advancing knowledge or addressing pressing issues within your academic discipline. Consider the potential impact of your findings on theory, practice, or policy, highlighting their relevance and significance within the larger scholarly community.

Question 4: Can you defend your research methodology?

Defending your research methodology entails a comprehensive understanding of its rationale, alignment with research objectives, and acknowledgment of potential limitations. It’s not merely about explaining the methods employed but also justifying why they were chosen over alternative approaches. To effectively respond, delve into the intricacies of your methodology and its implications for the study.

Be prepared to discuss the limitations inherent in your chosen methodology and how you mitigated them. Acknowledge any constraints or shortcomings associated with the selected approach, such as potential biases, sample size limitations, or data collection challenges. Demonstrate your awareness of these limitations and discuss the strategies implemented to address or minimize their impact on the validity and reliability of your findings.

Question 5: How did you analyze the data and what challenges did you encounter?

Begin by outlining the techniques used for data analysis. Describe the specific methods, tools, and software employed to process and interpret the data collected. Whether it involved quantitative statistical analysis, qualitative coding techniques, or a combination of both, provide insights into the analytical framework guiding your study. Additionally, discuss the rationale behind the chosen analytical approach and how it aligns with the research objectives and questions.

In summary, when addressing inquiries about data analysis, consider the following key points:

Question 6: What theoretical frameworks or references underpin your research?

Begin by naming the key theories and seminal works that guided your research. Identify the theoretical frameworks that provided the conceptual scaffolding for your study, as well as the seminal works that shaped your understanding of the research area. Discuss how these theories and references informed your research design, methodology, and analytical approach, providing a theoretical lens through which to interpret your findings.

Elucidate on how these frameworks shaped your hypothesis and analysis. Describe how the theoretical perspectives and insights gleaned from seminal works informed the development of your research questions, hypotheses, and analytical framework. Discuss the ways in which these theoretical frameworks guided your data collection and interpretation, influencing the selection of variables, measures, and analytical techniques employed in your study.

In summary, when addressing inquiries about theoretical frameworks, consider the following key points:

Question 7: How did you address ethical considerations in your research?

When addressing ethical considerations in your research, it’s essential to demonstrate a commitment to upholding ethical standards and protecting the rights and well-being of participants. Responding to inquiries about ethical protocols involves explaining the steps taken to ensure ethical conduct throughout the research process, describing the consent process and data protection measures implemented, and mentioning any institutional review board (IRB) approvals obtained.

Mention any institutional ethics review board approvals you obtained. Highlight any formal ethical review processes or approvals obtained from relevant regulatory bodies, such as IRBs or ethics committees. Discuss how the research protocol was reviewed for compliance with ethical guidelines and standards, including considerations of participant welfare, informed consent procedures, and data protection measures. By acknowledging the oversight and approval of institutional review bodies, you demonstrate your commitment to ethical integrity and accountability in conducting research involving human subjects.

Question 8: In what ways does your research contribute to the field?

Begin by detailing the novel insights your thesis provides. Articulate the key findings, discoveries, or perspectives that distinguish your research from existing literature and contribute to advancing knowledge within your field. Discuss how your study fills gaps in current understanding, challenges established assumptions, or offers innovative approaches to addressing pressing issues, highlighting its potential to generate new avenues of inquiry and broaden the scope of scholarly discourse.

In summary, when addressing inquiries about the contributions of your research to the field, consider the following key points:

Question 9: How did you ensure your research was free from bias?

Describe any blind or double-blind procedures employed in the study. Explain how blinding techniques were used to prevent bias in data collection, analysis, or interpretation. This may involve withholding certain information from researchers or participants to minimize the potential for conscious or unconscious bias to influence the results. Discuss how these procedures were implemented and their impact on enhancing the credibility and impartiality of the research outcomes.

Question 10: Where can future research go from here?

When considering the potential trajectory of your research topic, it’s essential to identify areas where further investigation could yield valuable insights, discuss unexplored questions that emerged from your research, and reflect on the limitations of your study as starting points for future research endeavors. Responding to inquiries about the future direction of research involves suggesting fruitful areas for further investigation, highlighting unresolved questions, and leveraging the limitations of your study as opportunities for future exploration.

Reflect on the limitations of your study as starting points for future research. Acknowledge any constraints, biases, or methodological shortcomings that may have influenced the outcomes or interpretations of your study. Discuss how these limitations provide opportunities for future research to refine methodologies, address confounding variables, or explore alternative theoretical frameworks. Consider how addressing these limitations could enhance the validity, reliability, and generalizability of future research findings within your field.

Master Academia

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21 Questionnaire Templates: Examples and Samples

Questionnaire: Definition

A questionnaire is defined a market research instrument that consists of questions or prompts to elicit and collect responses from a sample of respondents. A questionnaire is typically a mix of open-ended questions and close-ended questions ; the latter allowing for respondents to enlist their views in detail.

A questionnaire can be used in both, qualitative market research as well as quantitative market research with the use of different types of questions .

LEARN ABOUT: Open-Ended Questions

Types of Questionnaires

We have learnt that a questionnaire could either be structured or free-flow. To explain this better:

• Structured Questionnaires: A structured questionnaires helps collect quantitative data . In this case, the questionnaire is designed in a way that it collects very specific type of information. It can be used to initiate a formal enquiry on collect data to prove or disprove a prior hypothesis.
• Unstructured Questionnaires: An unstructured questionnaire collects qualitative data . The questionnaire in this case has a basic structure and some branching questions but nothing that limits the responses of a respondent. The questions are more open-ended.

LEARN ABOUT:   Structured Question

Types of Questions used in a Questionnaire

A questionnaire can consist of many types of questions . Some of the commonly and widely used question types though, are:

• Open-Ended Questions: One of the commonly used question type in questionnaire is an open-ended question . These questions help collect in-depth data from a respondent as there is a huge scope to respond in detail.
• Dichotomous Questions: The dichotomous question is a “yes/no” close-ended question . This question is generally used in case of the need of basic validation. It is the easiest question type in a questionnaire.
• Multiple-Choice Questions: An easy to administer and respond to, question type in a questionnaire is the multiple-choice question . These questions are close-ended questions with either a single select multiple choice question or a multiple select multiple choice question. Each multiple choice question consists of an incomplete stem (question), right answer or answers, close alternatives, distractors and incorrect answers. Depending on the objective of the research, a mix of the above option types can be used.
• Net Promoter Score (NPS) Question: Another commonly used question type in a questionnaire is the Net Promoter Score (NPS) Question where one single question collects data on the referencability of the research topic in question.
• Scaling Questions: Scaling questions are widely used in a questionnaire as they make responding to the questionnaire, very easy. These questions are based on the principles of the 4 measurement scales – nominal, ordinal, interval and ratio .

Questionnaires help enterprises collect valuable data to help them make well-informed business decisions. There are powerful tools available in the market that allows using multiple question types, ready to use survey format templates, robust analytics, and many more features to conduct comprehensive market research.

LEARN ABOUT: course evaluation survey examples

For example, an enterprise wants to conduct market research to understand what pricing would be best for their new product to capture a higher market share. In such a case, a questionnaire for competitor analysis can be sent to the targeted audience using a powerful market research survey software which can help the enterprise conduct 360 market research that will enable them to make strategic business decisions.

Now that we have learned what a questionnaire is and its use in market research , some examples and samples of widely used questionnaire templates on the QuestionPro platform are as below:

LEARN ABOUT: Speaker evaluation form

Customer Questionnaire Templates: Examples and Samples

QuestionPro specializes in end-to-end Customer Questionnaire Templates that can be used to evaluate a customer journey right from indulging with a brand to the continued use and referenceability of the brand. These templates form excellent samples to form your own questionnaire and begin testing your customer satisfaction and experience based on customer feedback.

LEARN ABOUT: Structured Questionnaire

USE THIS FREE TEMPLATE

Employee & Human Resource (HR) Questionnaire Templates: Examples and Samples

QuestionPro has built a huge repository of employee questionnaires and HR questionnaires that can be readily deployed to collect feedback from the workforce on an organization on multiple parameters like employee satisfaction, benefits evaluation, manager evaluation , exit formalities etc. These templates provide a holistic overview of collecting actionable data from employees.

Community Questionnaire Templates: Examples and Samples

The QuestionPro repository of community questionnaires helps collect varied data on all community aspects. This template library includes popular questionnaires such as community service, demographic questionnaires, psychographic questionnaires, personal questionnaires and much more.

Academic Evaluation Questionnaire Templates: Examples and Samples

Another vastly used section of QuestionPro questionnaire templates are the academic evaluation questionnaires . These questionnaires are crafted to collect in-depth data about academic institutions and the quality of teaching provided, extra-curricular activities etc and also feedback about other educational activities.

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Questionnaire Research Methodology

2019, QUESTIONNAIRE RESEARCH METHOD

The field of research is expanding significantly but it is challenging to sometimes bring up to and compile an accurate data of a particular subject of a research field, most of the times, the data compilation are becoming problematic to assemble. For this reason, there is need to dig deeper and understand more about questionnaire and its features, and this will make a standard basis on ways to approach and conduct a questionnaire base research.

Related Papers

Handbook of Research Methods on HRD

Mark N K Saunders

This chapter provides an overview of the design and use of questionnaire surveys in Human Resource Development (HRD) research, focusing on the commonly occurring methodological issues and associated concerns. These are illustrated drawing upon personal experience of four projects within a large UK public sector organisation.

vasja vehovar

Zurina Saaya

Dr. Sanjay Mohapatra

Edrine Wanyama

Questionnaire construction has overtime evolved with consistency and rarely, it has been skipped in the world’s researches. Questionnaires form the basis for which most pieces of information can be obtained. In the very light, response rates to questions and accuracy of data findings are possible through the use of questionnaire usage. Where a questionnaire is poorly constructed, one faces the risk of missing out vital information which could be forming the basis for research. This paper discusses the relevance and importance of questionnaire construction in data collection and research. An attempt is made to show questionnaire usage in social research and other research processes. Ultimately, questionnaire construction is considered just as important as any other research process used while collecting data. Some key recommendations that could make questionnaire usage in research better are also briefly considered.

Ebenezer Consultan

IJAR Indexing

Considering the increasing number of questionnaire usually submitted to research, training and statistics Unit of FUTO Library by researchers in the field of library and information science, the researchers was agitated and motivated to find out the reliability of the questionnaire as an instrument for data collection in this discipline. Being a case study, the target population was the FUTO Library Senior Staff made up of academic and non academic staff. Questionnaires were used to collect data from 96 senior staff who were the respondents. These were chosen due to the fact that they have been involved in a number of researches to get to their level in the library. Data was analyzed using frequency counts and percentages and presented in tables for clarity. The result showed that the researchers, despite the lapses of the questionnaire strongly relied more on the questionnaire than other instruments for data collection in most of their researches.

Amanda Hunn

Naveen Kumar

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Think Postgrad

Find out how to use a dissertation questionnaire for your masters.

Prof Martyn Denscombe, author of " The Good Research Guide, 6th edition ", gives expert advice on using a questionnaire survey for your postgraduate dissertation.

Questionnaire surveys are a well-established way of collecting data. They work with relatively small-scale research projects so design and deliver research questionnaires quickly and cheaply. When it comes to conducting research for a master’s dissertation, questionnaire surveys feature prominently as the method of choice.

Using the post for bulky and lengthy surveys is normal. Sometimes questionnaires go by hand. The popularity of questionnaire surveys is principally due to the benefits of using online web-based questionnaires. There are two main aspects to this.

Designing questionnaires

First, the software for producing and delivering web questionnaires. Simple to use features such as drop-down menus and tick-box answers, is user-friendly and inexpensive.

Second, online surveys make it possible to contact people across the globe without travelling anywhere. Given the time and resource constraints faced when producing a dissertation, makes online surveys all the more enticing. Social media such as Facebook, Instagram and WhatsApp is great for contacting people to participate in the survey.

In the context of a master’s dissertation, however, the quality of the survey data is a vital issue. The grade for the dissertation will depend on being able to defend the use of the data from the survey. This is the basis for advanced, master’s level academic enquiry.

Pro's and con's

It is not good enough to simply rely on getting 100 or so people to complete your questionnaire. Be aware of the pros and cons of questionnaire surveys. You need to justify the value of the data you have collected in the face of probing questions, such as:

• Who are the respondents and how they were selected?
• How representative are the respondents of the whole group being studied?
• What response rate was achieved by the survey?
• Are the questions suitable in relation to the topic and the particular respondents?
• What likelihood is there that respondents gave honest answers to the questions?

This is where The Good Research Guide, 6th edition becomes so valuable.

It identifies the key points that need to be addressed in order to conduct a competent questionnaire survey. It gets right to the heart of the matter, with plenty of practical guidance on how to deal with issues.

In a straightforward style, using plain language, this bestselling book covers a range of alternative strategies and methods for conducting small-scale social research projects and outlines some of the main ways in which the data can be analysed.

Read Prof Martyn Denscombe's advice on using a Case Study for your postgraduate dissertation.

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28 Questionnaire Examples, Questions, & Templates to Survey Your Clients

Published: May 15, 2023

The adage "the customer is always right" has received some pushback in recent years, but when it comes to conducting surveys , the phrase is worth a deeper look. In the past, representatives were tasked with solving client problems as they happened. Now, they have to be proactive by solving problems before they come up.

Salesforce found that 63% of customers expect companies to anticipate their needs before they ask for help. But how can a customer service team recognize these customer needs in advance and effectively solve them on a day-to-day basis?

A customer questionnaire is a tried-and-true method for collecting survey data to inform your customer service strategy . By hearing directly from the customer, you'll capture first-hand data about how well your service team meets their needs. In this article, you'll get free questionnaire templates and best practices on how to administer them for the most honest responses.

Table of Contents:

Questionnaire Definition

Survey vs. questionnaire, questionnaire templates.

• Questionnaire Examples

Questionnaire Design

Survey question examples.

• Examples of Good Survey Questions

How to Make a Questionnaire

5 Free Customer Satisfaction Survey Templates

Easily measure customer satisfaction and begin to improve your customer experience.

• Net Promoter Score
• Customer Effort Score

Download Free

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Click this link to access this resource at any time.

A questionnaire is a research tool used to conduct surveys. It includes specific questions with the goal to understand a topic from the respondents' point of view. Questionnaires typically have closed-ended, open-ended, short-form, and long-form questions.

The questions should always stay as unbiased as possible. For instance, it's unwise to ask for feedback on a specific product or service that’s still in the ideation phase. To complete the questionnaire, the customer would have to imagine how they might experience the product or service rather than sharing their opinion about their actual experience with it.

Ask broad questions about the kinds of qualities and features your customers enjoy in your products or services and incorporate that feedback into new offerings your team is developing.

What makes a good questionnaire?

Define the goal, make it short and simple, use a mix of question types, proofread carefully, keep it consistent.

A good questionnaire should find what you need versus what you want. It should be valuable and give you a chance to understand the respondent’s point of view.

Make the purpose of your questionnaire clear. While it's tempting to ask a range of questions simultaneously, you'll get more valuable results if you stay specific to a set topic.

According to HubSpot research , 47% of those surveyed say their top reason for abandoning a survey is the time it takes to complete.

So, questionnaires should be concise and easy to finish. If you're looking for a respondent’s experience with your business, focus on the most important questions.

5 Customer Survey Templates

Featured resource.

Your questionnaire should include a combination of question types, like open-ended, long-form, or short-ended questions.

Open-ended questions give users a chance to share their own answers. But closed-ended questions are more efficient and easy to quantify, with specific answer choices.

If you're not sure which question types are best, read here for more survey question examples .

While it's important to check spelling and grammar, there are two other things you'll want to check for a great questionnaire.

First, edit for clarity. Jargon, technical terms, and brand-specific language can be confusing for respondents. Next, check for leading questions. These questions can produce biased results that will be less useful to your team.

Consistency makes it easier for respondents to quickly complete your questionnaire. This is because it makes the questions less confusing. It can also reduce bias.

Being consistent is also helpful for analyzing questionnaire data because it makes it easier to compare results. With this in mind, keep response scales, question types, and formatting consistent.

In-Depth Interviews vs. Questionnaire

Questionnaires can be a more feasible and efficient research method than in-depth interviews. They are a lot cheaper to conduct. That’s because in-depth interviews can require you to compensate the interviewees for their time and give accommodations and travel reimbursement.

Questionnaires also save time for both parties. Customers can quickly complete them on their own time, and employees of your company don't have to spend time conducting the interviews. They can capture a larger audience than in-depth interviews, making them much more cost-effective.

It would be impossible for a large company to interview tens of thousands of customers in person. The same company could potentially get feedback from its entire customer base using an online questionnaire.

When considering your current products and services (as well as ideas for new products and services), it's essential to get the feedback of existing and potential customers. They are the ones who have a say in purchasing decisions.

A questionnaire is a tool that’s used to conduct a survey. A survey is the process of gathering, sampling, analyzing, and interpreting data from a group of people.

The confusion between these terms most likely stems from the fact that questionnaires and data analysis were treated as very separate processes before the Internet became popular. Questionnaires used to be completed on paper, and data analysis occurred later as a separate process. Nowadays, these processes are typically combined since online survey tools allow questionnaire responses to be analyzed and aggregated all in one step.

But questionnaires can still be used for reasons other than data analysis. Job applications and medical history forms are examples of questionnaires that have no intention of being statistically analyzed. The key difference between questionnaires and surveys is that they can exist together or separately.

Below are some of the best free questionnaire templates you can download to gather data that informs your next product or service offering.

What makes a good survey question?

Have a goal in mind, draft clear and distinct answers and questions, ask one question at a time, check for bias and sensitivity, include follow-up questions.

To make a good survey question, you have to choose the right type of questions to use. Include concise, clear, and appropriate questions with answer choices that won’t confuse the respondent and will clearly offer data on their experience.

Good survey questions can give a business good data to examine. Here are some more tips to follow as you draft your survey questions.

To make a good survey, consider what you are trying to learn from it. Understanding why you need to do a survey will help you create clear and concise questions that you need to ask to meet your goal. The more your questions focus on one or two objectives, the better your data will be.

You have a goal in mind for your survey. Now you have to write the questions and answers depending on the form you’re using.

For instance, if you’re using ranks or multiple-choice in your survey, be clear. Here are examples of good and poor multiple-choice answers:

Poor Survey Question and Answer Example

California:

• Contains the tallest mountain in the United States.
• Has an eagle on its state flag.
• Is the second-largest state in terms of area.
• Was the location of the Gold Rush of 1849.

Good Survey Question and Answer Example

What is the main reason so many people moved to California in 1849?

• California's land was fertile, plentiful, and inexpensive.
• The discovery of gold in central California.
• The East was preparing for a civil war.
• They wanted to establish religious settlements.

In the poor example, the question may confuse the respondent because it's not clear what is being asked or how the answers relate to the question. The survey didn’t fully explain the question, and the options are also confusing.

In the good example above, the question and answer choices are clear and easy to understand.

Always make sure answers and questions are clear and distinct to create a good experience for the respondent. This will offer your team the best outcomes from your survey.

It's surprisingly easy to combine multiple questions into one. They even have a name — they’re called "double-barreled" questions. But a good survey asks one question at a time.

For example, a survey question could read, "What is your favorite sneaker and clothing apparel brand?" This is bad because you’re asking two questions at once.

By asking two questions simultaneously, you may confuse your respondents and get unclear answers. Instead, each question should focus on getting specific pieces of information.

For example, ask, "What is your favorite sneaker brand?" then, "What is your favorite clothing apparel brand?" By separating the questions, you allow your respondents to give separate and precise answers.

Biased questions can lead a respondent toward a specific response. They can also be vague or unclear. Sensitive questions such as age, religion, or marital status can be helpful for demographics. These questions can also be uncomfortable for people to answer.

There are a few ways to create a positive experience with your survey questions.

First, think about question placement. Sensitive questions that appear in context with other survey questions can help people understand why you are asking. This can make them feel more comfortable responding.

Next, check your survey for leading questions, assumptions, and double-barreled questions. You want to make sure that your survey is neutral and free of bias.

Asking more than one survey question about an area of interest can make a survey easier to understand and complete. It also helps you collect more in-depth insights from your respondents.

1. Free HubSpot Questionnaire Template

HubSpot offers a variety of free customer surveys and questionnaire templates to analyze and measure customer experience. Choose from five templates: net promoter score, customer satisfaction, customer effort, open-ended questions, and long-form customer surveys.

2. Client Questionnaire Template

It's a good idea to gauge your clients' experiences with your business to uncover opportunities to improve your offerings. That will, in turn, better suit their lifestyles. You don't have to wait for an entire year to pass before polling your customer base about their experience either. A simple client questionnaire, like the one below, can be administered as a micro survey several times throughout the year. These types of quick survey questions work well to retarget your existing customers through social media polls and paid interactive ads.

1. How much time do you spend using [product or service]?

• Less than a minute
• About 1 - 2 minutes
• Between 2 and 5 minutes
• More than 5 minutes

2. In the last month, what has been your biggest pain point?

• Finding enough time for important tasks
• Delegating work
• Having enough to do

3. What's your biggest priority right now?

• Finding a faster way to work
• Problem-solving
• Staff development

3. Website Questionnaire Template

Whether you just launched a brand new website or you're gathering data points to inform a redesign, you'll find customer feedback to be essential in both processes. A website questionnaire template will come in handy to collect this information using an unbiased method.

1. How many times have you visited [website] in the past month?

• More than once

2. What is the primary reason for your visit to [website]?

• To make a purchase
• To find more information before making a purchase in-store
• To contact customer service

3. Are you able to find what you're looking for on the website homepage?

4. Customer Satisfaction Questionnaire Template

If you've never surveyed your customers and are looking for a template to get started, this one includes some basic customer satisfaction questions. These will apply to just about any customer your business serves.

1. How likely are you to recommend us to family, friends, or colleagues?

• Extremely unlikely
• Somewhat unlikely
• Somewhat likely
• Extremely likely

2. How satisfied were you with your experience?

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10

3. Rank the following items in terms of their priority to your purchasing process.

• Helpful staff
• Quality of product
• Price of product
• Ease of purchase
• Proximity of store
• Online accessibility
• Current need
• Appearance of product

4. Who did you purchase these products for?

• Family member
• On behalf of a business

5. Please rate our staff on the following terms:

• Friendly __ __ __ __ __ Hostile
• Helpful __ __ __ __ __ Useless
• Knowledgeable __ __ __ __ __ Inexperienced
• Professional __ __ __ __ __ Inappropriate

6. Would you purchase from our company again?

7. How can we improve your experience for the future?

________________________________.

5. Customer Effort Score Questionnaire Template

The following template gives an example of a brief customer effort score (CES) questionnaire. This free template works well for new customers to measure their initial reaction to your business.

1. What was the ease of your experience with our company?

• Extremely difficult
• Somewhat difficult
• Somewhat easy
• Extremely easy

2. The company did everything it could to make my process as easy as possible.

• Strongly disagree
• Somewhat disagree
• Somewhat agree
• Strongly agree

3. On a scale of 1 to 10 (1 being "extremely quickly" and 10 being "extremely slowly"), how fast were you able to solve your problem?

4. How much effort did you have to put forth while working with our company?

• Much more than expected
• Somewhat more than expected
• As much as expected
• Somewhat less than expected
• Much less than expected

6. Demographic Questionnaire Template

Here's a template for surveying customers to learn more about their demographic background. You could substantiate the analysis of this questionnaire by corroborating the data with other information from your web analytics, internal customer data, and industry data.

1. How would you describe your employment status?

• Employed full-time
• Employed part-time
• Freelance/contract employee
• Self-employed

2. How many employees work at your company?

3. How would you classify your role?

• Individual Contributor

4. How would you classify your industry?

• Technology/software
• Hospitality/dining
• Entertainment

Below, we have curated a list of questionnaire examples that do a great job of gathering valuable qualitative and quantitative data.

4 Questionnaire Examples

1. customer satisfaction questions.

Learn more about HubSpot's Customer Survey software.

Multiple-Choice

Multiple-choice questions offer respondents several answers to choose from. This is a popular choice of questionnaire format since it's simple for people to fill out and for companies to analyze.

Multiple-choice questions can be in single-answer form (respondents can only choose one response) or multiple-answer form (respondents can choose as many responses as necessary).

Multiple-choice survey question examples : "Which of the following social media platforms do you use most often?"

Image Source

Rating Scale

Rating scale questions offer a scale of numbers and ask respondents to rate topics based on the sentiments assigned to that scale. This is effective when assessing customer satisfaction.

Rating scale survey question examples : "Rate your level of satisfaction with the customer service you received today on a scale of 1-10."

Yes or no survey questions are a type of dichotomous question. These are questions that only offer two possible responses. They’re useful because they’re quick to answer and can help with customer segmentation.

Yes or no survey questions example : "Have you ever used HubSpot before?"

Likert Scale

Likert scale questions assess whether a respondent agrees with the statement, as well as the extent to which they agree or disagree.

These questions typically offer five or seven responses, with sentiments ranging from items such as "strongly disagree" to "strongly agree." Check out this post to learn more about the Likert scale .

Likert scale survey question examples : “How satisfied are you with the service from [brand]?”

Open-ended questions ask a broader question or offer a chance to elaborate on a response to a close-ended question. They're accompanied by a text box that leaves room for respondents to write freely. This is particularly important when asking customers to expand on an experience or recommendation.

Open-ended survey question examples : "What are your personal goals for using HubSpot? Please describe."

Matrix Table

A matrix table is usually a group of multiple-choice questions grouped in a table. Choices for these survey questions are usually organized in a scale. This makes it easier to understand the relationships between different survey responses.

Matrix table survey question examples : "Rate your level of agreement with the following statements about HubSpot on a scale of 1-5."

Rank Order Scaling

These questions ask respondents to rank a set of terms by order of preference or importance. This is useful for understanding customer priorities.

Rank order scaling examples : "Rank the following factors in order of importance when choosing a new job."

Semantic Differential Scale

This scale features pairs of opposite adjectives that respondents use for rating, usually for a feature or experience. This type of question makes it easier to understand customer attitudes and beliefs.

Semantic differential scale question examples : "Rate your overall impression of this brand as friendly vs. unfriendly, innovative vs. traditional, and boring vs. exciting."

Side-By-Side Matrix

This matrix table format includes two sets of questions horizontally for easy comparison. This format can help with customer gap analysis.

Side-by-side matrix question examples : "Rate your level of satisfaction with HubSpot's customer support compared to its ease of use."

Stapel Scale

The Stapel rating scale offers a single adjective or idea for rating. It uses a numerical scale with a zero point in the middle. This survey question type helps with in-depth analysis.

Stapel scale survey question examples : "Rate your overall experience with this product as +5 (excellent) to -5 (terrible)."

Constant Sum Survey Questions

In this question format, people distribute points to different choices based on the perceived importance of each point. This kind of question is often used in market research and can help your team better understand customer choices .

Constant sum survey question examples : "What is your budget for the following marketing expenses: Paid campaigns, Events, Freelancers, Agencies, Research."

Image Choice

This survey question type shows several images. Then, it asks the respondent to choose the image that best matches their response to the question. These questions are useful for understanding your customers’ design preferences.

Image choice survey questions example : "Which of these three images best represents your brand voice?"

Choice Model

This survey question offers a hypothetical scenario, then the respondent must choose from the presented options. It's a useful type of question when you are refining a product or strategy.

Choice model survey questions example : "Which of these three deals would be most appealing to you?"

Click Map Questions

Click map questions offer an image click on specific areas of the image in response to a question. This question uses data visualization to learn about customer preferences for design and user experience.

Click map question examples : "Click on the section of the website where you would expect to find pricing information."

Data Upload

This survey question example asks the respondent to upload a file or document in response to a question. This type of survey question can help your team collect data and context that might be tough to collect otherwise.

Data upload question examples : "Please upload a screenshot of the error you encountered during your purchase."

Benchmarkable Questions

This question type asks a respondent to compare their answers to a group or benchmark. These questions can be useful if you're trying to compare buyer personas or other customer groups.

Benchmarkable survey questions example : "Compare your company's marketing budget to other companies in your industry."

Good Survey Questions

• What is your favorite product?
• Why did you purchase this product?
• How satisfied are you with [product]?
• Would you recommend [product] to a friend?
• Would you recommend [company name] to a friend?
• If you could change one thing about [product], what would it be?
• Which other options were you considering before [product or company name]?
• Did [product] help you accomplish your goal?
• How would you feel if we did not offer this product, feature, or service?
• What would you miss the most if you couldn't use your favorite product from us?
• What is one word that best describes your experience using our product?
• What's the primary reason for canceling your account?
• How satisfied are you with our customer support?
• Did we answer all of your questions and concerns?
• How can we be more helpful?
• What additional features would you like to see in this product?
• Are we meeting your expectations?
• How satisfied are you with your experience?

1. "What is your favorite product?"

This question is a great starter for your survey. Most companies want to know what their most popular products are, and this question cuts right to the point.

It's important to note that this question gives you the customer's perspective, not empirical evidence. You should compare the results to your inventory to see if your customers' answers match your actual sales. You may be surprised to find your customers' "favorite" product isn't the highest-selling one.

2. "Why did you purchase this product?"

Once you know their favorite product, you need to understand why they like it so much. The qualitative data will help your marketing and sales teams attract and engage customers. They'll know which features to advertise most and can seek out new leads similar to your existing customers.

3. "How satisfied are you with [product]?"

When you have a product that isn't selling, you can ask this question to see why customers are unhappy with it. If the reviews are poor, you'll know that the product needs reworking, and you can send it back to product management for improvement. Or, if these results are positive, they may have something to do with your marketing or sales techniques. You can then gather more info during the questionnaire and restrategize your campaigns based on your findings.

4. "Would you recommend [product] to a friend?"

This is a classic survey question used with most NPS® surveys. It asks the customer if they would recommend your product to one of their peers. This is extremely important because most people trust customer referrals more than traditional advertising. So, if your customers are willing to recommend your products, you'll have an easier time acquiring new leads.

5. "Would you recommend [company name] to a friend?"

Similar to the question above, this one asks the customer to consider your business as a whole and not just your product. This gives you insight into your brand's reputation and shows how customers feel about your company's actions. Even if you have an excellent product, your brand's reputation may be the cause of customer churn . Your marketing team should pay close attention to this question to see how they can improve the customer experience .

6. "If you could change one thing about [product], what would it be?"

This is a good question to ask your most loyal customers or ones that have recently churned. For loyal customers, you want to keep adding value to their experience. Asking how your product can improve helps your development team find flaws and increases your chances of retaining a valuable customer segment.

For customers that have recently churned, this question gives insight into how you can retain future users that are unhappy with your product or service. By giving these customers a space to voice their criticisms, you can either reach out and offer solutions or relay feedback for consideration.

7. "Which other options were you considering before [product or company name]?"

If you're operating in a competitive industry, customers will have more than one choice when considering your brand. And if you sell variations of your product or produce new models periodically, customers may prefer one version over another.

For this question, you should offer answers to choose from in a multiple-selection format. This will limit the types of responses you'll receive and help you get the exact information you need.

8. "Did [product] help you accomplish your goal?"

The purpose of any product or service is to help customers reach a goal. So, you should be direct and ask them if your company steered them toward success. After all, customer success is an excellent retention tool. If customers are succeeding with your product, they're more likely to stay loyal to your brand.

9. "How would you feel if we did not offer this product, feature, or service?"

Thinking about discontinuing a product? This question can help you decide whether or not a specific product, service, or feature will be missed if you were to remove it.

Even if you know that a product or service isn't worth offering, it's important to ask this question anyway because there may be a certain aspect of the product that your customers like. They'll be delighted if you can integrate that feature into a new product or service.

10. "If you couldn't use your favorite product from us, what would you miss the most about it?"

This question pairs well with the one above because it frames the customer's favorite product from a different point of view. Instead of describing why they love a particular product, the customer can explain what they'd be missing if they didn't have it at all. This type of question uncovers "fear of loss," which can be a very different motivating factor than "hope for gain."

11. "What word best describes your experience using our product?"

Your marketing team will love this question. A single word or a short phrase can easily sum up your customers’ emotions when they experience your company, product, or brand. Those emotions can be translated into relatable marketing campaigns that use your customers’ exact language.

If the responses reveal negative emotions, it's likely that your entire customer service team can relate to that pain point. Rather than calling it "a bug in the system," you can describe the problem as a "frustrating roadblock" to keep their experience at the forefront of the solution.

12. "What's the primary reason for canceling your account?"

Finding out why customers are unhappy with your product or service is key to decreasing your churn rate . If you don't understand why people leave your brand, it's hard to make effective changes to prevent future turnover. Or worse, you might alter your product or service in a way that increases your churn rate, causing you to lose customers who were once loyal supporters.

13. "How satisfied are you with our customer support?"

It's worth asking customers how happy they are with your support or service team. After all, an excellent product doesn't always guarantee that customers will stay loyal to your brand. Research shows that one in six customers will leave a brand they love after just one poor service experience.

14. "Did we answer all of your questions and concerns?"

This is a good question to ask after a service experience. It shows how thorough your support team is and whether they're prioritizing speed too much over quality. If customers still have questions and concerns after a service interaction, your support team is focusing too much on closing tickets and not enough on meeting customer needs .

15. "How can we be more helpful?"

Sometimes it's easier to be direct and simply ask customers what else you can do to help them. This shows a genuine interest in your buyers' goals which helps your brand foster meaningful relationships with its customer base. The more you can show that you sincerely care about your customers' problems, the more they'll open up to you and be honest about how you can help them.

16. What additional features would you like to see in this product?

With this question, your team can get inspiration for the company's next product launch. Think of the responses as a wish list from your customers. You can discover what features are most valuable to them and whether they already exist within a competitor's product.

Incorporating every feature suggestion is nearly impossible, but it's a convenient way to build a backlog of ideas that can inspire future product releases.

17. "Are we meeting your expectations?"

This is a really important question to ask because customers won't always tell you when they're unhappy with your service. Not every customer will ask to speak with a manager when they're unhappy with your business. In fact, most will quietly move on to a competitor rather than broadcast their unhappiness to your company. To prevent this type of customer churn, you need to be proactive and ask customers if your brand is meeting their expectations.

18. "How satisfied are you with your experience?"

This question asks the customer to summarize their experience with your business. It gives you a snapshot of how the customer is feeling in that moment and their perception of your brand. Asking this question at the right stage in the customer's journey can tell you a lot about what your company is doing well and where you can stand to improve.

Next, let's dig into some tips for creating your own questionnaire.

Start with templates as a foundation. Know your question types. Keep it brief when possible. Choose a simple visual design. Use a clear research process. Create questions with straightforward, unbiased language. Make sure every question is important. Ask one question at a time. Order your questions logically. Consider your target audience. Test your questionnaire.

1. Use questionnaire templates.

Rather than build a questionnaire from scratch, consider using questionnaire templates to get started. HubSpot's collection of customer-facing questionnaire templates can help you quickly build and send a questionnaire to your clients and analyze the results right on Google Drive.

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2. Know your question types.

A simple "yes" or "no" doesn't cut it. To get feedback that actually matters, you need to give customers options that go in-depth. There's a method to getting accurate feedback from your questionnaire, and it starts by choosing the appropriate types of questions for the information you want to know.

Vrnda LeValley , customer training manager at HubSpot, recommends starting with an alignment question like, "Does this class meet your expectations?" because it gives more context to any positive or negative scores that follow. She continues, "If it didn't meet expectations, then there will potentially be negative responses across the board (as well as the reverse)."

3. Keep it brief, when possible.

Most questionnaires don't need to be longer than a page. For routine customer satisfaction surveys, it's unnecessary to ask 50 slightly varied questions about a customer's experience when those questions could be combined into 10 solid questions.

The shorter your questionnaire is, the more likely a customer will complete it. Plus a shorter questionnaire means less data for your team to collect and analyze. Based on the feedback, it will be a lot easier for you to get the information you need to make the necessary changes in your organization and products.

4. Choose a simple visual design.

There's no need to make your questionnaire a stunning work of art. As long as it's clear and concise, it will be attractive to customers. When asking questions that are important to furthering your company, it's best to keep things simple. Select a font that’s common and easy to read, like Helvetica or Arial. Use a text size that customers of all abilities can navigate.

A questionnaire is most effective when all the questions are visible on a single screen. The layout is important. If a questionnaire is even remotely difficult to navigate, your response rate could suffer. Make sure that buttons and checkboxes are easy to click and that questions are visible on both computer and mobile screens.

5. Use a clear research process.

Before planning questions for your questionnaire, you'll need to have a definite direction for it. A questionnaire is only effective if the results answer an overarching research question. After all, the research process is an important part of the survey, and a questionnaire is a tool that's used within the process.

In your research process, you should first come up with a research question. What are you trying to find out? What's the point of this questionnaire? Keep this in mind throughout the process.

After coming up with a research question, it's a good idea to have a hypothesis. What do you predict the results will be for your questionnaire? This can be structured in a simple "If … then …" format. A structured experiment — yes, your questionnaire is a type of experiment — will confirm that you're only collecting and analyzing data necessary to answer your research question. Then, you can move forward with your survey .

6. Create questions with straightforward, unbiased language.

When crafting your questions, it's important to structure them to get the point across. You don't want any confusion for your customers because this may influence their answers. Instead, use clear language. Don't use unnecessary jargon, and use simple terms in favor of longer-winded ones.

You may risk the reliability of your data if you try to combine two questions. Rather than asking, "How was your experience shopping with us, and would you recommend us to others?" separate it into two separate questions. Customers will be clear on your question and choose a response most appropriate for each one.

You should always keep the language in your questions unbiased. You never want to sway customers one way or another because this will cause your data to be skewed. Instead of asking, "Some might say that we create the best software products in the world. Would you agree or disagree?" it may be better to ask, "How would you rate our software products on a scale of 1 to 10?" This removes any bias and confirms that all the responses are valid.

7. Ask only the most important questions.

When creating your questionnaire, keep in mind that time is one of the most valuable commodities for customers. Most aren't going to sit through a 50-question survey, especially when they're being asked about products or services they didn't use. Even if they do complete it, most of these will be half-hearted responses from fatigued customers who simply want to be finished with it.

If your questionnaire has five or 55 questions, make sure each has a specific purpose. Individually, they should be aimed at collecting certain pieces of information that reveal new insights into different aspects of your business. If your questions are irrelevant or seem out of place, your customers will be easily derailed by the survey. And, once the customer has lost interest, it'll be difficult to regain their focus.

8. Ask one question at a time.

Since every question has a purpose, ask them one at a time. This lets the customer focus and encourages them to share a thoughtful response. This is particularly important for open-ended questions where customers need to describe an experience or opinion.

By grouping questions together, you risk overwhelming busy customers who don't have time for a long survey. They may think you're asking them too much, or they might see your questionnaire as a daunting task. You want your survey to appear as painless as possible. Keeping your questions separated will make it more user-friendly.

9. Order your questions logically.

A good questionnaire is like a good book. The beginning questions should lay the framework, the middle ones should cut to the core issues, and the final questions should tie up all loose ends. This flow keeps customers engaged throughout the entire survey.

When creating your questionnaire, start with the most basic questions about demographics. You can use this information to segment your customer base and create different buyer personas.

Next, add in your product and services questions. These are the ones that offer insights into common customer roadblocks and where you can improve your business's offerings. Questions like these guide your product development and marketing teams looking for new ways to enhance the customer experience.

Finally, you should conclude your questionnaire with open-ended questions to understand the customer journey. These questions let customers voice their opinions and point out specific experiences they've had with your brand.

10. Consider your target audience.

Whenever you collect customer feedback, you need to keep in mind the goals and needs of your target audience. After all, the participants in this questionnaire are your active customers. Your questions should be geared toward the interests and experiences they've already had with your company.

You can even create multiple surveys that target different buyer personas. For example, if you have a subscription-based pricing model, you can personalize your questionnaire for each type of subscription your company offers.

11. Test your questionnaire.

Once your questionnaire is complete, it's important to test it. If you don't, you may end up asking the wrong questions and collecting irrelevant or inaccurate information. Start by giving your employees the questionnaire to test, then send it to small groups of customers and analyze the results. If you're gathering the data you're looking for, then you should release the questionnaire to all of your customers.

How Questionnaires Can Benefit Your Customer Service Strategy

Whether you have one customer or 1000 customers, their opinions matter when it comes to the success of your business. Their satisfaction with your offerings can reveal how well or how poorly your customer service strategy and business are meeting their needs. A questionnaire is one of the most powerful, cost-effective tools to uncover what your customers think about your business. When analyzed properly, it can inform your product and service launches.

Use the free questionnaire templates, examples, and best practices in this guide to conduct your next customer feedback survey.

Now that you know the slight difference between a survey and a questionnaire, it’s time to put it into practice with your products or services. Remember, a good survey and questionnaire always start with a purpose. But, a great survey and questionnaire give data that you can use to help companies increase the way customers respond to their products or services because of the questions.

Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.

Editor's note: This post was originally published in July 2018 and has been updated for comprehensiveness.

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