how do you write a personal statement for border force

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Border Force Mock Interview

To help you prepare for your Border Force interview, here are 30 interview questions and answer examples.

Border Force was updated by Kevin Downey on May 22nd, 2023. Learn more here.

Question 1 of 30

Can you give an example of a time you had to adapt to a changing situation?

Why the Interviewer Asks This Question

What you need to know, experienced example.

Your interviewer wants to know whether you'll be able to adapt to a high pressured, fast-paced environment such as theirs. They're curious whether you would be able to adapt to changes in your environment and location, depending on the needs of the agency. This is especially true of working with the flexible team. As they advertise on their site, the flexible team is deployed to work on differing priorities. One day, you might be patrolling an airfield as part of an anti-smuggling operation. The next, you could be seizing large sums of laundered money at the seaport. "It helps to be adaptable, but you develop the confidence and the communication skills to do it well."

The Home Office describes a position with the Border Force as "varied, exciting, and rewarding." As a result, their ideal candidates are expected to adapt to changing situations and circumstances, including working in varied environments based on the agency's needs. "Where priorities change quickly, being able to be flexible and adapt is a key skill. In addition to day-to-day responsibilities, you might also be deployed on projects to meet other strategic objectives, such as counter-terrorism or human trafficking."

"Yes, actually a couple of months ago, I was at a work event at a local Futbol game. Towards the end of the game, a small riot broke out in our immediate vicinity, and I immediately took charge, escorting our employees out of the area and into a safe zone in an orderly fashion. At the time, it seemed like a small matter, but my coworkers and superiors expressed how impressed they were with my professionalism and calm demeanor. Many of them said I was the calming force in that situation. Unfortunately, several others in the crowd got injured, either while fleeing or becoming entangled in the brawl."

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30 Border Force Interview Questions & Answers

Below is a list of our Border Force interview questions. Click on any interview question to view our answer advice and answer examples. You may view 10 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

• 1.   Adaptability Questions
• 2.   Behavioral Questions
• 3.   Career Goals Questions
• 4.   Communication Questions
• 5.   Competency Questions
• 6.   Conflict Questions
• 7.   Creative Thinking Questions
• 8.   Critical Thinking Questions
• 9.   Customer Service Questions
• 10.   Diligence Questions
• 11.   Direct Questions
• 12.   Discovery Questions
• 13.   Diversity Questions
• 14.   EQ Questions
• 15.   Experience Questions
• 16.   Leadership Questions
• 17.   Organizational Questions
• 18.   Problem Solving Questions
• 19.   Stress Questions
• 20.   Teamwork Questions

Border Force is part of the Home Office of the United Kingdom, a ministerial department of His Majesty’s Government, and is independent of Parliament and the political government. In addition to managing the Border Force, The Home Office is responsible for immigration, security, fire and rescue, and law and order. The Border Force is not to be confused with The Border Patrol of the United States, Customs and Border Protections, or the Canadian Border Security Agency (CBSA). For the United States Border Patrol, please visit: United States Border Patrol Officer Interview Questions . For the United States Customs and Border Protection, please visit: United States Customs and Border Protection Interview Questions . For the Canadian Border Security Agency, please visit: CBSA Interview Questions . When you begin the application process, it’s crucial to gain as much insider knowledge as possible about the organisation, work environment, culture, and the expected challenges you may face. Being prepared demonstrates your investment in pursuing the opportunity and confidence that this is the right role for you. It will help you deliver more sincere responses, resulting in a superior interview performance. Lastly, the more prepared you are, the better equipped you’ll be to ask your interviewer quality questions. Although the Border Force is primarily responsible for protecting the borders, they also support the wider Home Office agenda, including high-profile areas such as counterterrorism, tackling and disrupting organised crime, human trafficking gangs, and modern slavery. The Border Force primarily oversees customs and immigration and protects vulnerable people from exploitation while screening freight, passengers, and port staff across air, rail and sea ports. Their duties also include conducting intelligence-led searches for prohibited counterfeit or restricted goods such as drugs, firearms, weapons, cash, tobacco, and alcohol. This front-line work is crucial and challenging, and its impact resonates throughout the communities across the UK. The agency operates 24 hours a day, 7 days a week, and 365 days a year.

Adaptability

1. Can you give an example of a time you had to adapt to a changing situation?

Written by Kevin Downey on March 6th, 2023

2. How do you maintain your professionalism and impartiality in your work?

Your interviewer is curious whether your idea of impartiality and professionalism aligns with that of their agency. As they advise on their website, your interviewer "will only be interested in assessing potential security risks. It is essential, therefore, that you are open and honest at all stages of the interview process." So consider how you would remain objective while embodying the professionalism of their culture and core values.

As they state on their website, "Border Force expects the highest possible standards of professionalism and teamwork from its staff and adherence to its core values: Commitment; Discipline; Respect and Moral Courage. It selects through a stringent and robust recruitment process only those candidates who display those qualities. For those who meet these demanding standards, it is a hugely rewarding and very satisfying career - and one that offers the opportunity for increasing responsibility and reward."

Answer Example

"I keep my eyes on the ball and don't get pulled into the mud. It's my job to keep people safe. In a game, the referee is responsible for making sure everyone is playing according to the rules. They have to remain impartial at all times. This job is the same. I have to be objective and impartial, keep my calm, and do my job - be a professional and do my job right. It's not always easy, but what job is?"

3. What do you think are the most important qualities for someone working in a law enforcement agency?

You want to make sure you are not only a good fit for this job but that this job is the right fit for you. Thoroughly research the position and what life looks like inside the Border Force, the Home Office, and as a Civil Servant. Once you've thoroughly researched the position, you'll be able to align the qualities you possess with those that make for an outstanding officer.

Here are some detailed descriptives of the types of people they are looking for to join the Border Force: "There is no one type of person in Border Force. Just like in a wider society, everyone here is different. Our different backgrounds and perspectives help us do our jobs and make better decisions. The working environment, the people you encounter, the skills you will learn and the importance of the work we do make this a unique and exciting role. We are looking for candidates who have: Excellent interpersonal skills; Are flexible, adaptable and creative in solving problems and dealing with change; Have a strong sense of personal ethics and honesty; Enjoy dealing with colleagues, members of the public and external stakeholders; Can demonstrate sound interpersonal, communication and relationship building skills and thrive working as part of a team; Have leadership potential or demonstrated leadership ability; Think in an objective and analytical manner; Are robust at enforcing UK law whilst maintaining professionalism and sensitivity."

"I think it is rather important for an officer of the law to be a strong communicator. This, combined with above-average interpersonal skills, a sense of empathy and compassion, and emotional intelligence and objectivity, is essential. However, they should have strong instincts, strong attention to detail, and the ability to analyze their situation and surroundings and adapt. So they should be strong in character, have integrity, and be willing to make tough decisions when necessary."

Career Goals

4. What operational location are you most interested in working in?

Your interviewer is not only curious about how familiar you are with the job but whether you have put thought into or are willing to work in a variety of locations based on the agency's needs. "We look for people who may wish to travel within the UK, Northern France, Belgium, and the Netherlands." Thoroughly research the position and determine how this fits into your lifestyle. You'll want to examine whether this complements or clashes with your lifestyle. Consider where you prefer to be placed and to what degree you would be willing to travel for the job.

"Border Force has five operational regions: North, Central, Heathrow, South, and SE & Europe. The regions have responsibility for securing the border 24 hours a day, 365 days a year at the UK's ports, airports, postal depots, and international rail network. This includes the Eurostar from Brussels and Paris to St Pancras International and the Eurotunnel from Coquelles to Cheriton. We have provided a map of our many locations and operational command in the Candidate Information Pack."

"Heathrow would be best for me, but I am flexible."

Communication

5. How would you handle a situation where you had to work with someone who had a different opinion or approach to a problem than you did?

Working with Border Force often requires you to engage and cooperate with varying teams. If you work on the flexible team, you'll work at different locations where they might do things differently than you're used to. The heart of this question centres around your collaboration and flexibility. How you answer will help your interviewer determine how adaptable your communication style is to others. As they state on their careers website, "It's essential that our organisation reflects the very best of 21st century Britain, and we encourage applications from all backgrounds and circumstances."

"I would hear them out. I would ask questions and repeat what they told me so they knew I understood them, and I would then entertain it. If I didn't think their approach would work, I would explain why and suggest an alternate approach. Just because someone has a different idea or opinion than you doesn't indicate a problem. It's just the first step towards collaboration."

6. Can you give an example of a time you had to communicate complex information to someone who didn’t have a background in your field?

Your interviewer is aiming to assess how skilled a communicator you are. Remember, they will evaluate your commutation skills in how well you communicate your answer. Be succinct and clear, and consider your audience. Communicate your answer in a way that you feel they would relate to while expressing how adaptable you are to communicate with those who have different communication styles than you.

A position with the Border Force will be in a public-facing role, and you will communicate with a wide range of personalities from varying backgrounds and cultures. As a result, they are looking for candidates who possess "excellent communication skills and enjoy working as part of a team, an interest in people, an inquisitive and open mind, and an empathetic manner, and An objective and analytical approach."

"I recently visited the United States, and as they do in that culture, the people there asked me what I did for a living. When I told them I worked as a Work Coach for the Civil Service, most of them asked what that was. Their system is structured quite differently than ours, so I explained quickly to them that I work for the Crown, as a branch of government called the Civil Service that serves the common good, from pensions to welfare, and that I help those who are unemployed find work."

7. What do you think are the main challenges facing the UK border today?

Your interviewer is curious whether you have a realistic grasp of the details and challenges of the job. How you answer will indicate how well you've prepared for the interview. Avoid guessing and showcase your familiarity with the agency and the position. You'll want your answer to display your understanding of the challenges Border Force faces, your passion for what Border Force does and why it is of value, and an alignment between your values and theirs.

As detailed by Border Force, their priorities are "To deter and prevent individuals and goods from entering the UK that would harm the national interest and protect the vulnerable in need of our care. Enforcing immigration and customs regulations at the UK's ports, airports, postal depots and international rail network. Officers also conduct risk-led interceptions for controlled drugs, prohibited and restricted goods, cash, tobacco, alcohol, firearms, offensive weapons, prohibited goods, counterfeit goods and clandestine entrants, counter-terrorism, tackling organised crime, modern slavery and human trafficking, search and rescue operations and revenue protection."

"Honestly, I think the fatigue on the system caused by Brexit is a major issue. From overworked security to frustrated citizens, it has the potential of creating a boiling point or more mistakes to be made, from an outsider's perspective, that is."

8. How do you ensure you follow health and safety procedures in your work?

When working for Border Force, you are responsible for the health and safety of yourself and your teams, but also for the health and safety of the public. So consider how these factor into your role and how you would ensure all measures and safety protocols were being adhered to. As they state, it is the responsibility of the Border Force to "make sure the UK's border is safe and secure 24/7." If this is out of your range of experience, perform your homework on what the Border Force does, from biosecurity checks to limiting airport queue times.

"One of the roles Border Force serves is Public & Animal Health protection." This has included "TB tests for some students entering the UK and screening during the 2014 Ebola outbreak and public health controls at the border during the COVID-19 pandemic."

"By keeping a keen eye and speaking up. You just have to stay on top of things. If you see a colleague miss something or see someone do something unsafe, speak up, and do the right thing. I you don't set that example, you risk the chance that no one will."

9. What would you do if you had to work with someone who had a strong personality or was difficult to work with?

This question aims to assess how collaborative you are, even with those who prove challenging to communicate with or to work with. It is incumbent on the stronger communicator to adapt their communication style to those who are less skilled or less emotionally mature than themselves. Their ideal candidates "can demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team." When answering this question, display your professionalism and adaptability while focusing on the big picture and prioritising the team's goals.

"I would put in the work necessary to adapt to them and work with them, and once a rapport was established, I would help them by informing them they were difficult to work with and give them an opportunity to adapt as well."

10. What would you do if a member of the public was being difficult or confrontational?

Your interviewer wants to know how emotionally intelligent you are. When emotions run high or conflict arises, they need to know, without a doubt, that their officers can keep a level head. Their ideal candidates can remain calm and objective, communicate clearly, and maintain control of any situation at all times.

Being a Border Force Officer sometimes requires you to operate in challenging and pressurised situations and environments. Additionally, the interviewers need to ensure that every border force officer can maintain emotional resilience, commitment, discipline and respect while making well-balanced decisions. "You've got to be calm and professional under trying circumstances and enjoy being part of a team."

"I would lead by example, remain calm, and ask them to calm down, taking every measure to de-escalate the situation. If they didn't listen, I would ask them to step aside and would be prepared to respond accordingly to any security risk they posed. But I would take every measure first to open a dialogue and calm them down through mediation and diplomacy."

Creative Thinking

11. Can you give an example of a time you had to work with limited resources to achieve a goal?

Your interviewer wants to see how swiftly you can address rising concerns when unprepared. Share an example of when you showed how resourceful you are and how quickly you re-prioritised and responded to urgent developments. Their ideal candidates will respond quickly and work well under pressure. As they state on their website, "We'll assess you against these behaviours during the selection process: Making Effective Decisions. Communicating and Influencing. Delivering at Pace. Seeing the Big Picture."

"When working as a DWP Work Coach, I interviewed a person who was a bit mentally unbalanced at the time. I was alone in the office, and there were few others in the building when this person had something of an outburst. As they described their experiences, they grew agitated and started raising their voice, jumping around, and flailing their arms. Their behaviour was a bit alarming, but I stayed calm and maintained eye contact. After a moment, they loudly asked what I thought about what they'd told me. I calmly responded by telling them I understood what they were feeling and invited them to sit back down and regain their composure and that I would be happy to share my thoughts on how I could help them. The goal was to help them improve their life. I focused on that, and we made considerable progress. At the end of our meeting, they apologised for their outburst and thanked me for giving them hope."

Critical Thinking

12. What would you do if you suspected someone was trying to smuggle goods across the border?

Your interviewer is curious whether your approach would reflect the conduct they expect of their officers. Remember, Border Force expects the "highest possible standards of professionalism and teamwork from its staff and adherence to its core values: Commitment; Discipline; Respect and Moral Courage." So when you answer this question, you should follow protocol and exemplify how you embody their values and how your conduct would reflect their brand of professionalism. As one of their officers is quoted as saying in their video, "We learn how to spot the signs and ask the right questions."

"I have no professional experience in this regard, but as I have noted, the training is extensive, and we will be taught to recognise the signs and to ask all the right questions. So I would learn the protocol and let the procedure guide me. I would be professional, maintain my calm, but most importantly, maintain control of the situation. Sometimes all that takes is a calm confrontation instead of allowing it to slip by. A simple request to step aside can often do the trick."

Customer Service

13. Can you give an example of a time you had to provide excellent customer service?

The code of Civil Service is Honesty, integrity, impartiality, and objectivity. The values of the Home Office are: Respectful, courageous, compassionate, and collaborative. And the core values of the Border Force are commitment, discipline, respect, and moral courage. Even though a position with Border Force challenges you with securing the UK border in a highly pressurised environment, your interviewer is curious about how well your brand of customer service would align with their values and approach. Share an example where you exhibited the highest level of professionalism while embracing all the values they look for and promote in their agencies.

Under the Home Office, Border Force Officers are customer-oriented civil servants. As Border Force states online, "We care about your experience with us." One of the Border Force's priorities is "Demonstrating the professional behaviours associated with a customer-focused organisation" and providing "excellent service to customers."

"This comes naturally to me in every interaction in my life. I am a people person, and I am affable and friendly. So I treat everyone I meet, personally or professionally, like a friend. So I suppose I am always delivering a great customer experience."

14. What steps would you take to comply with our ethical standards in your work?

They state clearly on their website that they are "looking for candidates who have a strong sense of personal integrity and ethics." So when answering this question, showcase how your character aligns with their ethical standards. Share your brand of ethics with them and highlight how your integrity informs your decision-making.

"One of the things that drew me to apply for this position is that the agency's vision and values align with mine. I consider myself a person of strong character, with a great deal of integrity and a very ethical nature. I suppose I would adhere to the agency's ethical standards by being myself."

15. How do you maintain the confidentiality of sensitive information?

Border Force makes the limitations, protections, and resources customers have regarding the collection of their data quite clear online. They also allow the public to file a concern or complaint. Familiarize yourself with how transparent they are in this regard and your limitations as a Border Force Officer. Then share an example of how you have ensured the protection of others' personal data in the past in "the highest possible standards of professionalism" the Border Force expects of their officers.

"The processing of personal data is governed by data protection legislation, including the General Data Protection Regulation and other relevant legislation. When we ask you for personal information, we ensure that: You know why we need it and what we are going to do with it. You know how to tell us that you object to us processing your information and how to tell us if the information we hold about you is not correct or you want us to erase it. You know how to contact us and our data protection officer. You know how to complain to the Information Commissioner if you are not satisfied with the way we process your information." "We only ask for what we need and don't collect too much or irrelevant information. We protect it and make sure nobody has access to it who shouldn't. We don't keep it longer than necessary. We only share it with other organisations when there is an identified need, and it is lawful to do so. It's not made available for commercial use without your permission."

"I consistently practice discretion. If I have documents like a passport, I angle them so only I can see them. I don't say things out loud unless necessary. Be filtered and consistent. There is no point in embarrassing anyone, let alone myself, by being sloppy."

16. Why do you want to work for Border Force?

For security concerns, your interviewer needs to assess your reasons for wanting to join Border Force. When answering this question, focus on how your values and character align with their mission. Consider your career goals and how Border Force or the Home Office can help you accomplish them. As they advertise on their website, this opportunity presents "access to so much training and so many opportunities, you can shape how your career progresses."

"Our values underpin everything we do. We treat everyone fairly, respecting individual perspectives and valuing and embracing our differences to create an inclusive environment. We are outward-looking and professionally curious, testing new ideas while encouraging challenge and being bold in our pursuit of delivering outcomes for the public. We act ethically, with honesty, care and sensitivity, seeking to understand the realities and perspectives of the people we serve to build trust and confidence. We work as one team, listening to and supporting each other and our stakeholders, working across boundaries to improve outcomes for the public."

"I want to help. The mission statements and goals are very aligned with my own. I have always wanted to be an officer of the law, but this feels like a better fit for me than any other role. I also was very enticed by the training and growth opportunities. I also like to travel for work as well. All in all, it feels like a good fit."

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17. Would you have any issues with undergoing a vetting interview?

To hold security clearance, you must go through a process called national security vetting, which is a series of background checks to assess how appropriate it is to give you access to sensitive information, assets and equipment. This is a necessary step toward ensuring you can maintain the objective ethical standards, integrity, and professionalism they require of all their officers. When approaching this question, or the vetting interview itself, it is advisable to be completely honest. The Border Force's website states that even if there are "aspects of their lives that they are ashamed or embarrassed to tell us about. Usually, these are of little or no security significance. They will generally not stop or restrict the granting of a security clearance. The Vetting Officer will be open-minded and is not there to make moral judgements about people's lifestyles. They will only be interested in assessing potential security risks. It is essential, therefore, that you are open and honest at all stages of the interview process."

At the interview, a vetting officer will attempt to build as complete a picture of you as possible. The purpose of this is so they can make an informed assessment of whether you will be able to "cope with access to sensitive information or assets at the highest levels and will not become a security risk and a threat to national security." Some of the key themes they assess include: "Your loyalty, honesty and reliability, and identifying any vulnerabilities that could lead you to being bribed or blackmailed, your wider family background (relationships and influences), past experiences of drug taking (if any), financial affairs, general political views, foreign travel, foreign travel, and hobbies."

"I am aware of the necessity of the vetting interview and am prepared for it, should the opportunity arise."

18. How do you like to spend your spare time?

Your interviewer is curious about what your hobbies will say about you, but they are also interested in how you maintain a work-life balance. Additionally, they need to make sure you are a good fit for this position, and getting to know you better as a person may help answer those questions. When answering, be open and honest, and discuss activities that reflect your professionalism or how well-suited you are for the role. This should include hobbies, such as exercise, eating well, or stress management. Avoid discussing anything that may be loosely interpreted as a conflict of interest.

"Other than getting in some good exercise and spending time in the kitchen cooking for the week, I cherish not planning anything for my downtime. I have worked a few times with erratic schedules and learned to be flexible; it's best not to plan. I get in some fitness, make sure I eat well, and then I might do something. I make sure I am enjoying myself and relaxing."

19. Have you ever travelled abroad, and if so what was the last destination you visited?

This casual get-to-know-you question can also address a few other points. Your interviewer will be on the lookout for any further indications of your cultural competence and any other security risks or concerns. Border Force prides itself on "asking the right questions." On one of their web pages, they advise that sometimes "the interview will be very searching, but it is not an interrogation and should not feel like one." So be yourself, and answer honestly.

"I travelled to the U.S.A. not long ago. I have a friend who lives in Philadelphia. I visited New York while I was there. A few years before that, I visited Toronto. I found each to be very culturally diverse cities in their own unique ways."

20. How do you handle situations where you have to work with people from different backgrounds or cultures?

Your interviewer is interested in learning your level of cultural competence and how it may affect your performance as a Border Force Officer. They emphasise the importance of delivering a positive customer experience and advertise they recruit on merit after a fair and open selection process. Consider your experience in this regard. Mention any sensitivity training you may have received along the way as well.

Border Force prides itself on being a 'Disability Confident Employer' recognised for their efforts to recruit and retain employees with disabilities, and has been recognised by the Times Top 50 Employers for Women, named a Stonewall Star Performer, and listed by Business in the Community as an inclusive employer for race. "Our networks help raise awareness and help us build an inclusive culture where everyone can thrive and be themselves at work."

"I would handle those situations no differently than any other. Whether you assemble the team yourself or not, you are part of that team. Work well with everyone on your team, or fail at being a contributing member of the team. Choose the latter, and that's on you. I think of myself as a winning contributor and hope everyone else has a similar mindset."

21. Tell me about a time you exhibited moral courage.

Moral courage is one of the Border Force's core values. Moral courage is often defined as how a person's character drives them to do the right thing, regardless of the risk it may pose. Having a strong sense of ethics and integrity and being willing to act according to those values are signs of strong leadership potential. Think of an occasion when doing the right thing was difficult, whether it was executing an unpopular decision or disagreeing with a superior.

"Well, I had a boss who was not acting according to our values. It was clear they were going through some personal issues, but that's no reason to take it out on your customers or team. On one occasion, this person was berating a teammate, and I stepped in and told this supervisor to take a step back and compose themself before they continued this dialogue. I remember saying that this was not a good look for them and that they were hurting their reputation as an effective leader. They threw a few words my way, and I responded by repeating myself. The rest of us then disengaged. Later, they apologised to the group and took some time off on leave to deal with the problem. When they returned, they seemed more themself again."

22. What skills and experience do you have that would make you a good fit for this job?

When answering questions like this, you don't want to answer blindly. The aim is to showcase how well you prepared for the interview and the role. Research and familiarize yourself with the expectations and requirements for their agency and the role. Reflect on your work experience and organize your qualifications and skills, aligning yourself with what they are looking for in their ideal candidate. This way, you can better communicate all the manners in which this feels like a good fit. As they state on their website, "We'll assess you against these behaviours during the selection process: Making Effective Decisions, Communicating and Influencing, Delivering at Pace, Seeing the Big Picture, and Making Effective Decisions."

"I am a strong communicator who can effectively disarm and get others to cooperate in a nondefensive manner. Situations rarely turn confrontational, regardless of the other person's personality. I also have a very acute attention to detail, whether it is my surroundings or someone's response to a line of questioning. I pick up on these things and track them. I feel these inherent talents would help me excel in this position and would be of value."

23. Can you give an example of a time you had to take initiative to solve a problem?

Working as a Border Force officer is often high pressure, where frequently split-second decisions must be made. Your interviewer is interested in assessing whether you work well under pressure and have no issues acting quickly when required without looking for a supervisor's approval. So when answering this question, offer an example of when you reacted "with the skill and intuition of our officers to make informed, swift decisions."

"Being a Border Force Officer sometimes puts you in difficult or pressurised situations. It means emotional resilience, commitment, discipline and respect are key. You've got to be calm and professional under trying circumstances, and enjoy being part of a team."

"Yesterday, a coworker couldn't figure out what was happening with their computer system. It was running too slow and freezing up. I noticed something in the background, started clicking on things, and realised they needed to update their software and computer system. That same day, a customer asked for help in accessing their account. They complained that they were continually failing to log on. I then quickly realised they were visiting the wrong site. I feel like anytime anyone has a problem, they come to me. If a problem is made public, I am always in the huddle. I am a fixer, always thinking outside the box, and am as resourceful as they get."

Organizational

24. How do you prioritise your workload when dealing with multiple tasks?

One of the requirements of the job is to "successfully perform a range of multi-skilled duties. Priorities change quickly, and being able to be flexible and adapt is a key skill. " Your interviewer is trying to ascertain how organised you are, how good of a multitasker you are, and whether you can successfully shift your priorities while maintaining high-level attention to detail. Share your work style, any systems you've implemented, and how you stay organised throughout your day.

"It depends on which priority seems most urgent at the time. And priorities constantly change. I would keep track of all the moving pieces; luckily, I have strong attention to detail, so this isn't a problem. The trick is to keep an eye on the big picture while addressing any immediate concerns."

Problem Solving

25. Can you give an example of a time you lacked data and had to rely solely on your judgement to make a decision?

The role of a Border Force Officer is often challenging, with the majority working in frontline roles where a flexible and adaptable approach is required for solving problems and dealing with change. They detail that the position trains you to ask the right questions and helps develop your intuition and "make informed, swift decisions." However, when intuition is all you have to go on, how you prioritise security is just as important as how you uphold the values of the Border Force. Share an example of when you had to trust your intuition while displaying professionalism, integrity, commitment, discipline, respect and moral courage.

"That's an interesting question. This happens often in my line of work. As a Work Coach, there have been several instances where I have felt like the person across from me isn't being completely honest with me. In these situations, I think it is important to ignore your instincts and instead rely on what you don't know. By that, I mean we can only tap into our range of experience, and when we fill in the blanks of the missing information, we create a variety of narratives that fit neatly into our range of experience. Everyone comes from different backgrounds and experiences, so it is impossible to fill in those gaps. That's what I mean by relying on what you don't know. You have to have the emotional intelligence of knowing you cannot possibly know, and the information they may be withholding could very well be benign. You have to make an uninformed decision based on that."

26. Can you give an example of a time you had to make a difficult decision?

You'll want to align your example of a difficult decision you made on the job with the expectations of this role. Showcase that you are equipped to perform the duties expected of you. Consider the more challenging aspects of being a Border Force Officer, and remember that the job won't always be easy. Sometimes difficult decisions must be made, especially when deciding who you decide who to permit entering the country. As they state on their website, "Security will always be our top priority. With both data and intelligence, we have a clear picture of those wanting to enter the country. It's about blending this knowledge with the skill and intuition of our officers to make informed, swift decisions. That's how we're able to stop certain individuals or goods from crossing our borders and minimise the threat they pose."

"I feel like we're at a turning point in our country, and my career has progressed to the point where I feel prepared for this role, and the timing seems right. Yet, I developed quite the rapport and grounded relationships with my current teams, so deciding to leave and pursue an opportunity else is a difficult yet necessary priority."

27. Do you have any scheduling restrictions or a preferred schedule you would like to work?

Your interviewer wants to know how well you have prepared for this opportunity and how flexible your hours are. Although they advertise that they have flexible work schedules, be mindful that the Border Force is a 24 hours a day, 365 days a year. As a result, their preferred candidates will be open to working a variety of shifts, which may include starting early, finishing late, covering night shifts, and working weekends and holidays. You may also be expected to work a minimum of a 37-hour week, yet shifts can sometimes be up to 12 hours long. So when answering this question, it is best to be honest and set your expectations.

"I pride myself on my work ethic and prefer to perform at my best. So, I would prefer a good night's sleep and the ability to recharge, which ideally would include two consecutive days off. The less erratic my schedule, the more ideal. But I am flexible and very interested in earning the position."

28. How do you handle working under pressure or tight deadlines?

A Border Force Officer is expected to perform in high-pressure environments and situations. Try to come up with an example of when you made well-balanced decisions and maintained your calm and professional focus while working in a high-pressure situation on the job. As they state on their website, they are looking for "only those candidates who display those qualities."

"I take that stress, pound coffee, and keep at it. I use that energy and put it to good use. Some allow their stress to get the best of them and choose to interpret that cortisol as a negative - fight or flight. But I use that burst of cortisol, get to work, and work hard and fast as if my life depended on it. This is why I am the right person for the job when you need someone in a pinch. I deliver."

29. How would you work with a colleague who wasn’t pulling their weight?

Your interviewer is looking for candidates who "are able to confidently manage potentially difficult and challenging situations." As detailed on the Home Office's website, "Our staff created our new values - to be compassionate, respectful, courageous and collaborative, and we strive to be guided by these in everything we do. We want to always put people before processes, and create the best possible environment for all our colleagues to work in." Describe the efforts you would take to support and help someone on your team to improve their performance while prioritising the vision and values of the agency.

"I would pull them aside and have a chat with them. I'd explain that if I noticed, others would as well. I'd open the door and create a dialogue to see if there was anything I could do to help. If I felt like they weren't going to help themself and would hurt the team, I would recruit the help of a higher-up to assist with the situation. But I would start as a teammate and proceed from there."

30. Can you give an example of a time you worked effectively as part of a team?

Your interviewer wants to understand who you are and whether you pose a security risk. How well you collaborate with the others on your team is one aspect of this. "You've got to be calm and professional under trying circumstances and enjoy being part of a team. The team working ethos means you will build a strong bond with colleagues, supporting each other and solving problems together." Share how your team mentality has protected and strengthened your communal goals in the past and the impact your sense of teamwork has on your decision-making.

"I recently overheard things turning volatile with a coworker and their customer, and I decided to step in. Before I opened the door, I made myself smile and walked in, chuckling. I figured that if I came in as stern, it would make this customer more defensive. But I came in laughing instead, which confused them. I then apologised for interrupting and explained that I just had to share this joke with them. They didn't necessarily find it funny, but it did disarm them, and then I was able to enter the equation as an impartial party and mediate from there. That's the kind of teamwork I feel strongly about - everybody has each other's backs, even when it is uncomfortable."

Questions To Ask In A Border Force Interview

To reflect your professional worth and commitment to this opportunity, prepare for the challenges of this role. Do your research, and don’t be afraid to ask the right questions. There is a common misconception that asking questions might suggest you haven't fully paid attention. But that kind of insecure thinking most often comes from second-guessing or gaslighting yourself.

On the contrary, asking questions suggests you have enhanced communication skills, are paying attention, and possess a drive to learn more. And don’t be afraid to ask questions or worry about how the person being asked will react. A person who grows impatient with questions they think they’ve already answered does not realise their communication has room for improvement.

Now, if you’re not sure what questions to ask, start with what you don’t understand. If there is anything that needs further explanation, dig into that. If Border Force doesn’t answer your questions on their site, do a Google search. If you still can’t answer it on your own, ask your interviewer. Keep doing this, and your attention to detail will improve. Question every detail and take nothing for granted. The more you learn, the more you’ll want to know.

You can present yourself as their ideal candidate by asking the right questions. The more nuanced and specific your questions are, the more invested you will seem. It tells them you are a hard worker, have put care and thought into your decision to pursue this opportunity, and would likely over-perform in the role you are interviewing for. Showcase the research you’ve done by asking clarifying questions about what you’ve learned. Here are a few examples of some clarifying questions you could ask in your Border Force interview:

1. Considering the Border Force secures our borders 24 hours a day, 365 days a year, how varied are the rostered shifts? Would I consistently work one shift, or would it rotate, varying from one month to the next, week to week, or day to day? Also, does that include being on call at all times?

2. i am flexible and understand that some officers work consistently at airports or seaports across the uk and overseas. i also noted that others are expected to be mobile, working across several ports or other locations in a region. i didn’t see any mention of these expectations in this job description. how is this determined, and what can i expect from this role in this regard, 3. i was pleased to read that part of the role is building relationships and developing strong bonds with my colleagues. i imagine that helps quite a bit with blowing off steam after working under pressure and facing down some of the more challenging parts of the job. i am no stranger to working in difficult and pressurised environments and feel fully prepared for what lies ahead. but, of course, you can never truly know until you do it. can you describe what a bad day looks like on the job, 4. i understand that comprehensive training is a part of the onboarding process. are you permitted to tell me more about the training and development for example, how nuanced is the decision-making process for who is allowed into the country and who isn't more specifically, how much of that decision-making relies on experience and judgement versus a strict profiling protocol, 5. i am very ambitious and would like to learn more about career growth opportunities. i am interested in growing into a managerial role and a more specialised operational role. besides forgery detection, safeguarding vulnerable people, mobile response, and commodity search teams, can you tell me some of the other more specialised roles i could grow into what does the career progression look like starting as a border force officer, about the author.

I’ve always been a writer, but it wasn’t until much later that it became my full-time profession. My management career, however, started long ago when my supervisors noticed the hard work I put into the job I held at the time. I embodied the culture and environment of that company and lived their core values. It wasn’t hard. I was just the right fit for the company, and the job was the right fit for me. The hard work was the easy part because I was having fun doing it. When I was recruited to train for a leadership role, I wasn’t fully prepared for what it entailed. I was favoured by both my manager and regional manager and felt like a rising rockstar. But when my manager and regional transferred to roles across the country, I suddenly had to work twice as hard as everyone else to prove myself. From there, the road was rough. When I was promoted to a leadership position, I was transferred to the roughest and toughest location in our region. It was known as the place where new leaders were sent to die. Despite the new obstacles, I stuck with it, passing every test thrown my way, and continued to operate with integrity. The work was no longer fun, but I was growing as a leader and a person, and that is something a true leader doesn’t cast aside lightly. I was eager to share every lesson I learned the hard way with others to usher their success and spare them unnecessary failures. That’s when I discovered coaching was my favourite part of the job, and the work became fun again. Second to that, I found interviewing and recruiting my ideal teams rewarding. When I interviewed someone who seemed ready for the job before their foot was even in the door, I knew immediately they were the right addition to my team. There’s confidence, swagger, and a light in their eyes that you don’t see in every candidate. There are actions behind their words and a commitment that comes with them. After a decade with the company, I had job security, was well-liked and still enjoyed the work, which only got easier with time. Yet, I was no longer growing professionally or personally. I realised the company had given me all it could, and I had given them the same. So I decided it was time to move on and seek out new challenges. Soon I found myself managing a small medical practice, and my skills grew. During this time, I volunteered at career fairs, helping college graduates customise their career goals, cover letters, and resumes while coaching them on how to deliver an above-average interview. I started training two of my staff, and they both grew into newly created management positions, and I’m proud to say they are running the clinic together to this day. I’ve since turned writing into my full-time career. Now thanks to mockquestions.com, these many years later, I can do my two favourite things in the world in tandem: writing and helping you land the job of your dreams.

Learn more about Kevin Downey

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24 Border Force Officer Interview Questions & Answers

Pass YOUR interview at the first attempt!

Here’s the FULL LIST of BORDER FORCE OFFICER INTERVIEW QUESTIONS :

SUGGESTED ANSWER:

“I am someone who takes great pride in their work, and the professional standards that I always make sure I work to. I am hard-working, I have strong values, and I am confident and resilient in difficult and challenging situations. Outside of work, I keep myself fit and active and I like to lead a relatively healthy lifestyle. As a Border Force Officer, I understand you need to be vigilant, resilient, remain calm in difficult situations and also be capable following strict rules and procedures. I believe the skills, the attributes and the experience I have gained in life so far would enable me to be a competent Border Force Officer. I am given the opportunity to undertake this role, which has been an ambition of mine for some time now, I will be a great team worker, I will learn the role quickly, and I will always perform my duties to the highest standards possible.”

SUGGESTED ANSWER

“The primary role of a Border Force Officer is to ensure the safety and the integrity of the border. In addition to this priority, they also work as part of a team to promote the economy by ensuring legitimate passage of individuals and trade across the border. In relation to the priorities of the Border Force Team, these include acting as a visible presence to prevent and deter the movement of individuals and goods that would otherwise affect the national interests, provide value for money in terms of the work they undertake, provide excellent service to those whom they are serving, and also protect and collect revenue from customs for trade moving across the border. It is a highly responsible job that requires a unique set of skills and standards to perform to the necessary standards.”

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Border Force Officer Job Description & Person Specification

The role of a Border Force Officer is to work towards the mission and priorities of the Border Force/Customs team for the country they are employed within. The key priorities of the role include: ensuring a visible presence is maintained to deter and prevent unauthorized individuals and goods making their way across the border, collecting customs revenue as and when deemed necessary, and also providing value for money in terms of the work they undertake whilst delivering excellent service.

The key attributes required to become a Border Force Officer

• An ability to remain calm under pressure at all times;
• Be confident and resilient in your approach to all tasks and duties;
• Be able to follow rules, procedures, laws and training protocol;
• Work in collaboration with other members of the Border Force Team and airport/border security staff;
• Have a vigilant approach to all duties;
• Develop an inquisitive mind in order to ask appropriate questions when dealing with passengers and travellers making their way across the border;
• Provide excellent customer service;
• Make effective and measured decisions and carry out all duties in the best interest of the country you are serving.

Download a copy of our 24 BORDER FORCE INTERVIEW QUESTIONS & ANSWERS guide today and make sure you PASS your Border Force Interview!

3 TIPS FOR PASSING THE BORDER FORCE OFFICER INTERVIEW!

TIP #1 – The most effective way to prepare for your Border Force Officer interview is to provide details of how you match the job description. The skills and qualities needed to become a Border Force Officer include being vigilant, inquisitive, using skillful communication skills, remaining calm under pressure and also following rules and procedures. During your answers to the interview questions, provide solid evidence of how you are able to match each and every one of these assessable areas.

TIP #2 – Most people who attend a Border Force Officer believe you need to be forceful in your approach whilst performing your duties – this could not be further from the truth! Whilst it is important to be resilient and confident in your approach to all tasks, you will need to use effective interpersonal skills to deal with each situation whilst also providing excellent customer service skills. Remember, it is only a very small number of individuals who attempt to break or flout the law, and the majority of people are, in fact, law-abiding citizens.

TIP #3 – Prior to attending the Border Force Officer interview, we strongly recommend you learn and understand both the mission of your country’s Border Force organization and also their key priorities. Be prepared for the interview question: “What do you know about the goals and objectives of the Border Force Team?” and make sure your answer is in line with what is stated on their website.

To ensure you have the best possible chance of passing the Border Force Officer interview, download a copy of our comprehensive 24 BORDER FORCE INTERVIEW QUESTIONS & ANSWERS guide.

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• Border Force Overview
• Overview of Roles

Application Process

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Welcome the Border Force Application Process Overview

The sections below will give you a full overview of the application process for each of the roles we have on offer.

If you have applied for Border Force roles or other Home Office positions in the past you will notice some changes to the usual recruitment process to make it easier and quicker for candidates to apply for our roles.

Please see the below roles that we currently have available within Border Force:

Border Force Officer

No matter which of the Border Force Officer roles you apply for the application process will be the same:

Read each of the sections below to understand a little more about each element of the process.

Please note, we ensure that the right kind of adjustment is applied where it is necessary to provide a fairer reflection of your qualities. If you do require a reasonable adjustment, you must discuss this with us before you start the assessments. You can do that by following the instructions in your invitation email or by contacting us at the earliest opportunity.

Application form

You will complete a two-part application form. The progress of your application will be highlighted to you as you complete the relevant sections. Once you have submitted the application you will receive a confirmation email and an invite to undertake a Behavioural Based Assessment.

Behavioural Based Assessment

The test will consist of a series of Game Based Assessments that look at your natural work-relevant behaviour in action. As an example, you may be asked to quickly sort tickets according to the number or shape displayed. This assessment will evaluate your potential fit against the most crucial behaviours required to be a successful Border Force Officer.

This assessment can be completed on a smartphone, tablet, or a laptop/desktop computer, and you will need to set aside 45 minutes to complete the assessment.

We also ensure that the right kind of adjustment is applied where it is necessary to provide a fairer reflection of your qualities. If you do require a reasonable adjustment, you must discuss this with us before you start the assessments. You can do that by following the instructions in your invitation email or by contacting us at the earliest opportunity.

For some guidance on how to prepare for the BBA and a bit more on what to expect, please visit Support For Candidates | Arctic Shores.

If you apply for multiple vacancies, you will only need to take the assessment once as the result will be shared across all applications. Please also note your Behavioural Based Assessment scores are “banked” for 6 months.

Written Test

The written test is an exercise designed to see how you communicate with others in writing. You do not need any knowledge or experience specific to the Border Force Officer Role to be able to complete the exercise, nor do you need any specific knowledge or experience relating to the scenario presented.

The test on average will take you 50 minutes (made up of 20-25 minutes reading time and 20-25 minutes to provide your test answer) and you should be able to complete in one sitting and this must be your own work.

All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process.

Once you submit your answer at the end of the test you will not be able to change or update your response.

Online Assessment Centre

The Online Assessment Centre (OAC) for Border Force Officer will consist of a Live Interview.

The interview will be strength-based. Strength based questions seek to find out what people enjoy and when they are at their best. There are no right or wrong answers to these questions. It is important that you answer the questions as openly and honestly as you can, thinking about the kind of work you enjoy doing and the relevant Border Force role you are applying for.

Please take your time to read and understand the Civil Service Strengths . This will provide you with an overview of the strengths and give you a greater understanding about what we are looking for in the job.

Interviews will be conducted using a video platform. To check your technology please use the Online Assessment Centre Guidance Document that will be emailed to you if you reach the OAC stage.

Reserve Lists

If you are successful but there are not enough vacancies at your preferred location to offer a role, you will remain on a reserve list for up to 12 months.

Where multiple locations are available within a single advert, reserve lists will be held for each location and candidates will be appointed in merit order by location.

Please only list a location where you are prepared to work and can travel to. If you are offered a role at this location and decline, you will be removed from the reserve list.

Whilst on a reserve list we may offer you an alternative similar role in the Home Office or a role at location you have not selected. Should you reject an alternative role, you will remain on the reserve list for the role/location you applied for. If you accept an alternative role, you will be withdrawn from the reserve list.

Please note there are no guarantees that further vacancies will arise in the location you originally applied for before your time on the reserve list expires.

Provisional Offer

Provisional offers of employment will be made via email. Sometimes emails can go into junk mail so please check regularly and keep an eye on your Application Centre for updates.

Offers need to be accepted within 5 calendar days, details of what happens next will be on the correspondence. If you do not accept the provisional offer within 5 calendar days, your offer may be withdrawn.

Please refer to FAQ or chatbot if you have any queries relating to your offer. Contact information is also available on the advert.

Vetting Guidance

When an offer of employment is made to you there are some additional requirements that must be completed before you can start. These are known as pre-employment or vetting checks and you must satisfy the requirement to prove your identity, where you live and your right to work in the UK. If you successfully pass this first stage, further checks are undertaken against criminal records, your health and employment history.

We will ask you to provide an ID document, proof of address and right to work in the UK. A list of acceptable ID documents will be disclosed in the advert. You can also use our ID document checker.

Please ensure that you provide the documentation requested within 48 hours of receiving the request since we are unable to proceed without them and your offer might be withdrawn. If you anticipate any problems in supplying this documentation please do not hesitate to the Recruitment Team on 0345 528 0427 or email [email protected]

Interview Schemes

We invite candidates who identify as having a Disability under the Equality Act 2010 to apply. We will endeavour to provide the necessarily adjustments to enable you to perform at your best during the selection process. We offer a similar scheme for Veterans, in line with the initiative, ‘A Great Place to Work for Veterans’, and for civil servants at risk of redundancy. If you wish to apply for consideration under these schemes, please complete the appropriate section on the online application form so that we can make any necessary arrangements.

Border Force Apprentice

Pre-Recorded Video Interview

Video Interview involves you using a computer or mobile device to record yourself answering a set of questions that are presented to you on the screen of your device.

The questions will be strength-based. Strength based questions seek to find out what people enjoy and when they are at their best. There are no right or wrong answers to these questions. It is important that you answer the questions as openly and honestly as you can, thinking about the kind of work you enjoy doing and the Border Force Apprentice role you are applying for.

Proof of ID and Address Documentation

You must also ensure that you have 3 appropriate items of identification with you for your assessment. The options will change depending on the first document you selected.

You haven't confirmed every item.

All documents must be in your current name. One of the documents must verify your current address, one must include a photograph and one must include your date of birth.

Please note EEA Passports can only be used as proof of ID and are no longer accepted as a proof of Right to Work unless endorsed to show the holder is allowed to stay in the UK and carry out the work in question.

Testing Environment

To ensure that you are well prepared for your online assessment, make sure you take the following steps.

Check the boxes below to make sure you're ready for your online assessment.

I will be using a laptop or desktop computer.

You can only complete the assessment using a laptop computer with a camera. You cannot complete the assessment via a mobile phone or tablet. It is also not possible to complete the test using a Chromebook.

If you do not have access to an appropriate laptop please call SSCL on 0345 241 5358

I have tested my internet speed.

To complete the assessment you will need to have a good and reliable connection to the Internet. We suggest that you test your Internet speed and connection prior to the assessment.

You will need a minimum download speed of 10Mbps and a minimum upload speed of 5Mbps

Ofcom Checker

We advise candidates to contact us before the Online Assessment Centre if you do not have sufficient bandwidth.

I have a quiet area to complete the test in.

Make sure you have access to a quiet and distraction free area to undertake the assessment. You will want to be comfortable and not disturbed.

I have checked that I can be clearly seen on my camera

During the assessment we want to be able to see your full upper body, not just your face. Check that your full upper body is shown in the video box and make sure you complete the assessment in a well-lit area with plenty of light. This means assessors will be able to see you well enough to complete the assessment.

I have installed Zoom and tested my camera and audio.

Make sure you download Zoom and test that your video camera works. Find more information about testing your video camera here . It is also very important that you ensure your audio is working correctly. Find more information on testing your audio .

I will be using Chrome or Firefox as my internet browser.

You can download Google Chrome from here or Mozilla Firefox from here.

Please set your Zoom 'display name' to your first name and family name before your assessment centre.

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How to Join the UK Border Force in 2024

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The Border Force Officer Selection Process

The selection process to join the UK Border Force as an officer will normally consist of the following elements:

Register your interest

Face to Face Final Interview

Stage 1 – Online Registration and application form

So, how do you join the UK Border Force?

Initially, you will have to register your interest and complete a basic online application form via the Home Office website.

It is worth noting at this early stage that the recruitment process to join the Border Force is thorough and lengthy. This is purposely designed in this way, to ensure that only the most committed and strongest applicants apply.

Stage 2 – The BORDER FORCE Officer Tests

Once you have completed your basic online application to become a border force officer you will then be invited to complete a Verbal Reasoning test. If you are successful with this test you will be then invited to complete the next assessment, the Situational Judgement Test. If you are successful with this test you will then be invited to complete your full application.

Please note: you have to pass both of these assessments in order for your application to be progressed to the next stage.

Stage 3 – FULL APPLICATION & CV/PERSONAL STATEMENT

Your full application will require you to submit a CV detailing your employment history, qualifications and any relevant experiences. Be sure to tailor your CV to the role of a border force officer as this will show the organisation, that you want to work for them, as opposed to just having a job. You will also be required to submit a CV/Personal statement answering a question based around the Civil Service success profiles behaviours ‘Making Effective Decisions’.

In order to create a successful application you will need to communicate the following:

• An understanding of the success profiles and values required to join the UK border force;
• Your ability to meet the minimum eligibility criteria;
• An understanding of rules and instructions;
• Strong attention to detail.

Stage 4 – ONLINE INTERVIEW

The next stage of the recruitment process is the Border Force online interview. You will first face an online interview which you will be asked pre-recorded questions which you will need to answer. This will be done through an online portal. During the interview you will be assessed against two different types of interview questions; behavioural and strength-based questions.

Before we dive into the all-important interview questions, we should also not forget about interview etiquette and technique. This is also as vital to your success as much as responding correctly to the interview questions.

You will be assessed from the moment you enter the interview room. It is vital that you create a good first impression, you will only get one chance to do this, so be prepared!

Stage 5 – Final Interview

If you are successful during your online interview, you will be invited to attend a face to face interview with members of the recruitment team. This is likely to be held at the location you will be working at if you are successful.

This interview will take the same format as the online interview and you will be asked both behavioural and Strength based questions.

Do you want to JOIN THE UK BORDER FORCE ?

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This will depend on your entrance route into the role.  There are a number of different routes to join the border force. As an apprentice you can apply with a minimum of 2 GCSE’s grades 9 to 4 (A* to C). This has to include English and maths. It is also possible to apply as an Assistant Officer, vacancies depending. You will need 5 or more GCSEs minimum, including English and maths. If you want to apply directly as a Border Force Officer, this will require you have a minimum of two A levels above grade E or equivalent qualifications. If you have a degree you can apply through the Civil Service Fast Stream, when applications open for the fast stream scheme.

The average starting salary for a Border Force Officer is £23,000.  With a number of years’ experience, the salary can rise to £31,000 plus. You could also receive further increments for promotion and any specialist roles.

The Border Force are part of the Home Office and are tasked with controlling operations at all entrances to the UK, at airports, seaports and railways, with international connections. The border force is responsible, for customs an immigration controls of goods and people entering the UK. The Border Force Officers are often involved with counter-terrorism and help to prevent threats entering the UK. Although not classed as police officers, they do have the power to detain or arrest an individual for a criminal offence committed at a port or if they believe the offence would result in an arrest by a police constable.

• Commitment: The Border force will expect its offers to show complete commitment to the role at all times and work to demonstrate and enhance the values in all that they do.
• Discipline: Show complete control at all times and act in a calm and composed manner even when placed in stressful and pressurised situations.
• Respect: Show total respect to all individuals at all times. Actively promote diversity and equality.
• Moral Courage: Have the courage to make difficult decisions and enforce them even when faced with difficult and challenging circumstances.

Border Force Officers are trained in the use of firearms and will carry these under some operational duties and if any potential threat is evident. However, in normal operational procedures it is not deemed appropriate to carry firearms.

TOPICS AND INFORMATION INCLUDED WITHIN THIS RESOURCE:

HOW TO PASS THE BORDER FORCE OFFICER SELECTION PROCESS

• The top 10 insider tips and advice on how to become a Border Force Officer;
• The areas you must learn to be successful;
• The Border Force Officer selection process and what is involved;
• How to pass the Border Force Officer interviews;
• Behavioural interview questions and how to answer them;
• Strength-based questions explained;
• How to prepare effectively to pass the selection process.

PREPARING TO PASS THE BORDER FORCE OFFICER TESTS

• Detailed information about the Verbal Reasoning Test;
• Over 100 pages dedicated to the online tests;
• The Situational Judgement test explained;
• How to best plan and prepare to take the actual tests;
• Detailed answers to all questions ;
• Pass the border force tests first time with our practice questions.

FURTHER TIPS TO HELP YOU PASS THE SELECTION PROCESS

• The all important ‘Civil Service Success Profiles’explained in detail;
• How to understand each of the civil service strengths;
• Top-scoring interview question responses;
• Expert interview tips and essential advice;
• Understand and identify which strengths each interview question is assessing you on.

PASS THE BORDER FORCE OFFICER RECRUITMENT PROCESS

We guarantee that our How to Become a Border Force Officer online resources will teach you how to navigate the different elements of the selection process. The package contains 260+ pages of Border Force recruitment information, tests, and videos which will guide you through each of the different elements of selection, including the application form, your CV and personal statement, the aptitude tests, and both the interviews.

We guarantee that our How To Become a Border Force Officer online resources will teach you how to navigate the different elements of the selection process. The package contains 260+ pages of Border Force recruitment information and tests, which will guide you through each of the different elements of selection, including the application form, your CV and personal statement, the aptitude tests, and both interviews.

the border force interviews

• strength-based interview questions
• behavioural interview questions

Sample Border Force Strength-Based Interview Question

The next stage of the recruitment process is the Border Force interview. During the interview you will be assessed against two different types of interview questions; behavioural and strength-based questions.

The strength-based questions are more about what people enjoy, and less focused on work related performance. Although there are no right or wrong answers you should be honest in your approach, and consider how you can link your responses to the role of a border force officer.

Q. Tell me about yourself and the skills and qualities you have that are a match for a Border Force Officer?

I am someone who is disciplined and takes great pride in their work, and the professional standards that I always make sure I work to. I am hard-working, I have strong values, and I am confident, resilient and focused in difficult and challenging situations. When faced with problems, I always approach these in an analytical manner and am decisive when making decisions. Outside of work, I keep myself fit and active and I like to lead a relatively healthy lifestyle. As a Border Force Officer, I understand you need to be vigilant, resilient, remain calm in difficult situations and also be capable following strict rules and procedures. I believe the skills, the attributes and the experience I have gained in life so far would enable me to be a competent Border Force Officer. If I am given the opportunity to undertake this role, which has been an ambition of mine for some time now, I will be a great team worker, I will learn the role quickly, and I will always perform my duties to the highest standards and efficiently possible.

The behavioural questions will seek to ascertain evidence from your previous work experience or education where you have shown certain behavioural skills. These types of questions are perfect for the use of the S.T.A.R. method (Situation, Task, Action, Result).

When responding to these questions ensure you have a sound knowledge of the person specification, and also the Civil Service strengths dictionary, especially the strengths mapped to the behaviours; Making effective decisions, Working together, Delivering at Pace and Communicating and Influencing.

Explain what the result/outcome was. Try to make the result positive as a result of your actions.

Now explain what had to be done and how you overcame any obstacles or hurdles.

Explain how it was decided who would carry out what task.

Explain why the task was difficult and whether there were any time constraints.

Now explain who else was involved and what the task was.

Explain what the situation was and how you became involved.

About The Aptitude Tests For Border Force Officer Selection

The aptitude tests are perhaps the most difficult part of the selection process, and success in them will guarantee you have the opportunity to demonstrate your full potential. Here’s a brief description of the type of tests you will be required to pass to continue with your application.

(CLICK ON THE TABS BELOW FOR FURTHER INFORMATION)

• civil service verbal test (csvt)
• civil service judgement test (csjt)

The first test in the aptitude tests is the verbal test also known as the Civil Service Verbal Test (CSVT)

Please read the passage provided and then answer the questions below.

People pay National Insurance contributions in order to build up their entitlement to a state pension and other social security benefits.

The amount that you pay is directly linked to the amount you earn. If you earn over a certain amount, your employer deducts Class 1 National Insurance contributions from your wages through the PAYE system.

You pay a lower rate of National Insurance contributions if you’re a member of your employer’s ‘contract- ed’ pension scheme, or you’re a married woman – or widow – who holds a valid ‘election certificate’.

Your employer also pays employer National Insurance contributions based on your earnings and on any benefits you get with your job, for example a company car. HMRC keeps track of your contributions through your National Insurance number. This is like an account number and is unique to you.

• 1. People pay National Insurance contributions in order to build up housing benefits? – True, false or cannot say
• 2. HMRC stands for ‘Her Majesty’s Revenue and Customs’? – True, false or cannot say

1) People pay National Insurance contributions in order to build up housing benefits?

Answer: Cannot say

Explanation: Although the statement makes reference to social security benefits, it does not confirm that these include housing benefits. The correct answer is cannot say based on the information provided.

2) HMRC stands for ‘Her Majesty’s Revenue and Customs’?

Explanation: The passage makes no reference to this fact; therefore, the correct answer is cannot say based on the information provided. Also, this is a perfect example of where we must discount information that we know to be true in reality, but is not referred to in the passage.

The second and final online test you will have to face is the judgement test (CSJT). This form of situational test is difficult and you will have to practice plenty to ensure you pass.

Read the provided scenario and then rank each of the responses below either counterproductive, ineffective, fairly effective or effective.

You arrive at your desk to find that all of your paperwork for a certain task is missing. You have no idea where it’s gone, but you know that a colleague has held a grudge against you ever since you started. What do you do?

Confront the colleague and demand that they tell you where they’ve hidden your paperwork.

Remain calm and keep searching for your paperwork around your desk.

Speak to your superior and accuse this colleague of hiding your work.

Politely ask colleagues, including the one holding a grudge, if they’ve seen the paperwork that you’ve misplaced. If this doesn’t work, speak to your superior.

Answer: Counterproductive

Explanation: This is an overreaction, and you have no evidence to support your theory that this colleague has stolen your work. You’d also likely be causing a disturbance in the office.

Answer: Fairly Efficient

Explanation: This is fairly efficient because you may have just misplaced your work. However, you might also be wasting precious time.

Answer: Inefficient

Explanation: This is better than publicly confronting your colleague and disrupting others but is still inefficient because you have no evidence that they’ve stolen from you.

Answer: Efficient

Explanation: This is the best solution as it’s possible that someone had to move your paperwork throughout the day. Also, one of your colleagues might have seen the colleague move your paperwork.

Pass the Border Force Selection Process. First Time.

Crafted for everyone, no matter your skill level or background, this guide was made to help you achieve one goal: join the UK Border Force.

WHAT WILL YOU LEARN?

Scoring Criteria

Essential information about how you will be assessed during every stage of the selection process.

APPLICATION FORM SAMPLE ANSWERS

Lots of  up-to-date sample application form questions, responses and tips  on how to pass this initial stage.

PRACTICE ONLINE Selection Tests

Step-by-step information on how to pass the various Border Force tests.

INTERVIEW QUESTIONS & ANSWERS

Sample answers to each of the interview questions . 

INSIDER SECRETS

Insider tips on how to answer the interview questions and advice on  how you will be scored .

SCORE-BOOSTING STRATEGIES

Get ahead of the competition with unique and proven strategies 16 years in the making.

Pass the Border Force Officer Selection Process. First Time.

Crafted for everyone, no matter your skill level or background, this guide was made to help you achieve one goal: To show you how to join the UK border force.

PRACTICE SAMPLE ASSESSMENT TESTS

Step-by-step information on how to pass the assessment process including 100s of practice questions and answers.

Sample answers to each of the  interview questions . 

Get ahead of the competition with unique and proven strategies 16 years’ in the making.

Customer Success Stories

Having shown 100s how to join the UK Border Force for over 16 years, it is no wonder our customers love us…

This content was extremely useful for me. I used it to prepare for my tests and got offered a job!” – How2Become customer

“…amazing tips and provides great resources to help you pass your interviews…” – How2Become customer

“Brilliant book, full of really useful information and tips. Really recommend it for anyone going for selection!” – How2Become customer

“I am very happy with the books I received to help me with my tests and interview for the selection process” – How2Become customer

“The deciding factor to a successful application” W. G. -TrustPilot

WHAT’S INCLUDED IN YOUR CAREER PACK?

Complete guidance to ensure you pass the ENTIRE Border Force Officer recruitment process

Insider advice on how to complete the online registration and application form/CV

Revealed – avoid the common pitfalls that most applicants make (many people fail the application stage – don’t be one of them!)

Discover exactly how you are assessed throughout the entire selection process ( hint: understanding this will allow you to know exactly how the assessors want you to act at every stage)

A complete breakdown of the Civil Service Success Profiles and how you MUST prepare if you wish to succeed

Sample online and face-to-face interview questions, plus guidance on how to answer both behavioural and strength-based questions

Practice questions and answers for all of the different elements of the aptitude tests – take your test confident that you are fully prepared

The importance of ensuring you meet the minimum eligibility requirements and understanding the lifestyle when applying for border force jobs

Time-saving strategies and score-boosting methods verified by our panel of recruitment experts

How to get fit and be able to pass the fitness test and medical test

PLUS…BONUSES!

150-Page Interview Skills Insider’s Guide

FOR A LIMITED PERIOD ONLY we are able to give you our powerful 150+ page ‘Interview Skills’ downloadable guide free of charge.  It is the perfect guide to help you prepare for the tough Border Force interviews!

• All of the most common (and not so common) interview questions you are likely to face, broken down.
• Full and detailed answers to every question – ensure you always have the perfect answer!
• How to use the STAR method to come up with your own winning answers that match the experience, values, and skills the interview assessor is looking for.
• Created by interview panel experts and packed full of insider advice.

Important: This insider’s guide cannot be purchased individually anywhere else and is exclusively available as a limited-time bonus!

Worth £9.99, Yours FREE

How to Get Border Force Fit: Insider’s Guide

A concise online guide to show you how to get “Border Force fit” and see results quickly to ensure you pass the border force fitness test – even without having a gym membership!

• Crafted with the fitness benchmark levels required for the Border Force in mind, this guide provides an insider insight to UKBF fitness regimes you can follow.
• Your very own “Border Force fit” workout regime created by former member of the Armed Forces.
• No-nonsense guide on how to perform at the fitness test.
• Full technique diagrams, workout timetables and regime templates you can implement right away!

Important: This insider’s guide cannot be purchased individually anywhere else and is available exclusively as a bonus with this resource.

PLUS…30-Day Free Subscription Trial To The Online Border Force Officer Testing Platform!

As well as lifetime access to your online resources, this package also includes a 30-day free trial to our Border Force Officer online testing suite (usually £9.99 + vat per month).

• 100s of additional aptitude test questions on each element of the Border Force Officer aptitude test to help boost your scores!
• Practice all of the aptitude test questions under timed conditions using our online testing suite.
• Instant online access. Compatible on mobiles, tablets and computers.
• Interactive tests , with complete score tracking and detailed answers.

Important: This powerful free trial costs £9.99 + vat every month for everyone else! You will get unrestricted access to all of the quick-win strategies to give you the advantage right away.

Worth £9.99, Yours FREE for 30-days*

*We want you to know : This is a subscription service that is charged at just £5.95 + vat per month after the 30-day trial expires. No minimum term. If you cancel before the 30-day trial ends, you will not be charged. Please see our terms for full details.

260-page How to Become a Border Force Officer Online Resource (Lifetime access)

65-page How to Complete Job Application Forms Online Guide (Lifetime access)

60-page How to Write a CV Online Guide (Lifetime access)

Interview Tips, Questions and Answers Online Guide (Lifetime access)

350-page Verbal Reasoning Tests Online Workbook (Lifetime access)

150-page Interview Skills Online Guide (Lifetime access)

How to Get Border Force Officer Fit: Insider’s Online Guide (Lifetime access)

30-Day Free Trial to the Online Border Force Officer Testing Platform. Thereafter just £5.95 + vat per month (Monthly Service)

SILVER ACCESS

£9.97 (33% Saving)

GOLD ACCESS (Most Popular)

£24.97 (44% Saving)

You don’t just get advice on what to do. We will show you exactly how to pass the Border Force officer recruitment process.

Proven Guidance

Over 16 years’ of experience packed into on-demand insider recruitment guides that have helped 1,000s.

Unique Training

Includes unique Border Force Officer recruitment training content built from the ground up and not found anywhere else.

Actionable Content

We don’t just share what you need to do, but also HOW you should do it with tips and strategies you can implement today!

Swipeable Templates

These templates are worth the value of the resource themselves – we give you the exact foundations you can use to build your application and master the assessment stages!

Your Guide To Success.

Our insider’s resource in a compact, accessible, online format to hold your hand throughout the entire Border Force Officer selection process.

Created By Experts. Made For You.

With over 16 years’ of history behind us, we are the leaders in Border Force Officer recruitment advice. So whether you want to learn what must go on your application form, recognise what not to say at the interview, practice and pass the aptitude tests, or get coaching on what to put on your CV, you can access it all at your finger tips, today.

Pass the Border Force officer recruitment process today. Trusted by 10,000s of customers worldwide.

Frequently Asked Questions

Simply put, this training works and is proven to help people like you successfully join the Border Force as an officer. With lifetime access to our Border Force Officer resources, you will not only benefit from our ‘How to Pass the UK Border Force and selection process online resource’ (which has sold 100s of copies) but you’ll also get access to a dynamic portal of content that we update frequently with all the very latest information, practice material, and strategies that are helping people across the UK join the border forces. With 1,000s of customers frequently thanking us for the career success we have helped them gain, and 16 years’ experience in providing recruitment and assessment centre training, you can rest assured knowing you are getting the best training material on the market.

This resource is designed to help anyone looking to join the Border Force as an officer and conquer the gruelling selection process.

It is ideal for those just staring out at the application stage, who want an “over-the-shoulder” guide to passing each stage of the process.

If you have already started the selection process, then you’ll be able to pick up this guide from the exact stage you are at and follow the step-by-step guidance to passing the aptitude tests, online and face to face interviews, fitness tests and more with confidence.

Whatever stage of the process you are at, you can be confident you’ll have all the strategies and tools you need to succeed.

Yes! With the How to become a Border Force Officer resource you will be able to access training that has been helping candidates apply for border force jobs for over a decade.

At How2Become.com we like to do things a little differently. Instead of just giving you access to guides which explain how the selection process works, and what you need to do to pass, we teach you HOW to do it also. For example, we don’t just provide you with sample interview questions, we provide winning sample responses and step-by-step guidance on how to create your own successful answers. Whether you are thinking about applying, or you are half way through the Border Force Officer selection process, this guide will ‘hold your hand’ step-by-step. Here is a full list of everything you will get within this resource .

You will get unlimited access to all of the content contained within this resource with no time restrictions! We understand that applying to join the Border Force can be a long and stressful experience. That is why we want to take that worry away – you will get access whenever you need, whether it’s just for a week, or for a year, you will have full access to the How to Become a Border Force Officer resource. You will also get access to all future updates we make to this guide, ensuring you are getting the latest guidance.

When we launched How2Become.com we wanted to ensure our content would help as many people as possible no matter where they are, and we are achieving just that! We sell our resources to every country in the world, with 1,000s of customers in the USA, UK, India, Australia and more! All of our content is either written or spoken in English, with the content designed to be as universal as possible unless otherwise stated. Our ‘How to Become a Border Force Officer online resource’ guide is designed specifically for the UK border forces selection process.

Whichever option you choose, you can be confident you are getting the latest and highest quality training to join the Border Force. All packages contain our guide: How to Become a Border Force Officer Online Resource, and the bonuses listed on this page.

The Gold package contains all of the content in the silver package, plus our fantastic How to Complete Application Forms guide, How to Create a CV guide, Interview Tips, Questions and Answers guide, and Verbal Reasoning Tests online workbook.

As soon as your order is complete you will be able to access all of the guides, training resources, and view the on-demand video via your How2Become account! You can use any smartphone, PC, Mac, or tablet with an internet connection to access your materials, so that you can learn any time you want to.

Yes, absolutely! We get 100s of testimonials and comments each month from those that have used our training thanking us for the help it has given them.

Having created recruitment guides for the last 16 years’, we know how often selection processes change. That is why we keep close ties to those ‘in the know’ and we regularly update our content. You will get the latest and best strategies to enable you to join the Border Force as an officer.

WHY BUY WITH HOW2BECOME?

CREATED BY THE EXPERTS

PROVEN TRAINING

EXCLUSIVE FREE BONUSES

Firstly , these guides are created by us and our team of experts – we have all the answers to your questions and will help you succeed (like we’ve been doing for the last 16 years), we update our material frequently and you can contact us at any time with any questions you have.

Secondly , we provide exclusive bonuses with all our products that you won’t find anywhere else. These bonuses include free guides, powerful online testing suites and more!

Finally , our guides and training just work. Take a look at our TrustPilot page where you will see our rating of 4.9/5. There, our customers share their positive buying experiences and more importantly the time-saving success our resources have given them ( hint: they are now Border Force Officers).

Learn how to join the UK Border force AS AN OFFICER

We’ve helped 1,000s of aspiring applicants in their journey to becoming serving Officers in the UK Border Force. Trust the UK’s #1 careers and education specialists to help you secure your role.

“Great resource and excellent information for interview preparation.” S P.

RELATED PRODUCTS

One-to-one Career Training Want to get the edge over the competition from a recruitment expert? Get industry-leading personal one-to-one coaching from your home to improve your application form, CV and cover letter, or to brush up on the latest interview techniques.

Online Civil Service Interview Course Learn how to pass the tough Civil Service interview with this comprehensive online training course created by the UK’s leading interview expert, Richard McMunn.

Civil Service Tests This resource provides practice tests for the various tests you will face when applying for a role in the Civil Service. Practice further questions to help you prepare for the Border Force Officer tests.

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Welcome to VERCIDA website.

How to get a job as a Border Force Officer

Category: Returnships (Returning to work)

I’m Alison, and I’m a senior recruiter for the Home Office. We’re advertising for roles across our ports and airports. I want to help you understand what these roles do, what it’s like to work in them and how we recruit to them.

The work of the Home Office is to build a safe, fair and prosperous UK. Border Force is the part of the Home Office responsible for managing UK border control by enforcing immigration and customs regulations and working with the wider department on counter terrorism, organised crime, tackling modern slavery and trafficking. This is some of the most important and challenging work in Government.

In return, we offer one of the highest starting salaries for this grade across the civil service, a Civil Service Pension with employer contribution rates of at least 26.6%, as well as a range of other brilliant benefits including shift allowances and 25 days annual leave on appointment, rising with service.

 What does a Border Force Officer do?  

As a Border Force Officer you could be performing tasks including

• operating primary control points that make decisions whether or not to admit passengers to the UK;
• detecting and investigating offences arising from the movement of prohibited and restricted goods;
• supporting aviation, maritime and international rail operations; and
• arresting people and searching premises or vehicles. 

Our job adverts spell out exactly what skills and experience are required for these roles, but we’re looking for talented individuals with excellent interpersonal skills who enjoy interacting with colleagues, members of the public and external stakeholders. They should be flexible, adaptable problem solvers who can successfully perform a range of tasks. They will be able to confidently manage potentially difficult and challenging situations and demonstrate leadership ability. In some locations it is  essential  that they hold a full manual driving licence – please check the candidate pack for more information.

What does a Border Force Officer look like?

There’s no one type of person working at the Home Office. Just like in UK society, everyone’s different. We believe different backgrounds, different perspectives and different voices add up to richer, fuller thinking that helps us deliver fairer, better outcomes. That’s why we’re committed to creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

However, please note that these are reserved posts and so only open to UK nationals and you should have been resident in the UK for the last 5 years. Please refer to the  Civil Service Nationality Rules   for more information.

How do I apply for a job as a Border Force Officer?

We strive to make our recruitment fair, open and to appoint only on merit, and as a result, elements of our selection processes can sometimes feel unfamiliar to external candidates, so hopefully it’ll help if I explain how they work.

1.   Pre-application tests

When you register your interest in one of the roles on the Civil Service Jobs website you will first be asked to complete two online tests

• Verbal Reasoning, which will test your ability to identify relevant information and draw logical conclusions from written information
• Situational Judgement, which will test your ability to demonstrate judgement and decision-making relating to the Civil Service Behaviours that are most relevant to the role.

 If you pass both these tests you will be able to complete a full application.

2.   Application

Applications will be submitted via the Civil Service Jobs website. As part of the application you will be asked to submit a CV demonstrating your skills, qualifications and experience.

If there are a large number of applications, and initial sift will be carried out based on behaviour 1 ‘Making Effective Decisions’. If your application progresses to a full sift, all behaviours will then be considered.

3.   Interviews

If you pass the sift, you will be invited to attend a Pre Recorded Video Interview which will be based on behaviours and strengths detailed in the  Success Profiles . Some questions may be closely aligned to the ‘essential criteria’ in the job advert.

If you pass this stage, you will be invited to attend a face-to-face interview which will be based on behaviours and strengths as above.

Due to the expected volume of applicants, it will not be possible to give feedback to all candidates throughout the selection process.

Reserve Lists

If we identify more appointable candidates from this campaign than we have roles available, we may hold reserve lists for those not initially made an offer for 12 months. If similar future vacancies do become available, requiring the same skills and experience demonstrated, we may be in a position to offer roles for suitable candidates on reserve without having to undergo another recruitment process.

I hope this has given you a bit of an insight into the work of a Border Force Officer and how we recruit them. If you’re interested in applying, you can  access the full adverts .   The closing date is 23:55 on Monday, 12th July.

We’ll be sharing more insights from colleagues working in different roles and at different levels across the Home Office in the near future; in the meantime, you can check out all our currently advertised vacancies on the  Civil Service Jobs website .

VERCIDA works with over one hundred clients who are committed to creating an inclusive work environment. If you are an employer and interested in working with VERCIDA to promote your diversity and inclusion initiatives and attract the best candidates, please email [email protected] for more information.

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We’re recruiting Border Forcer Officers and Apprentices

Are you ready for a new career where you’ll be part of a brilliant team doing important work? Border Force is recruiting Officers and Apprentices to join our teams around the country. Salaries start from £24,800 for apprentices and £28,000 for Officers, with an additional shift allowances of up to £14,000 per annum depending on role and location. 

As well as full-time roles, we have part-time and alternative working pattern options available. Full details of all roles can be found on our microsite .

Border Force is the part of the Home Office responsible for securing the UK border 24 hours a day, 365 days a year by enforcing immigration and customs regulations. 

Around 10,000 people work in Border Force, with the majority working in frontline roles in airports and seaports across the UK and overseas. Some officers will work at only one location, while others are mobile, working across a number of ports or other locations in a region. 

We check all passengers and freight arriving in the UK by air and sea and conduct intelligence-led searches for prohibited, counterfeit or restricted goods such as drugs, firearms, weapons, cash, tobacco and alcohol.  

We also support the wider Home Office agenda in high-profile areas such as counter terrorism, tackling organised crime, modern slavery and human trafficking. This is some of the most important and challenging work in Government and its impact can be felt in communities across the UK. 

Benefits and Training

• Starting salary of £24,800 (Apprentices)-£28,000 (Officers) 
• Flexible work (part-time options) in a diverse organisation   
• An annual allowance of up to £14,000 per annum. This is paid to compensate for the requirement for flexibility around the notice, duration and timing of shifts, although that requirement, and therefore the allowance, varies depending on role and location. See individual adverts for the details for each role. 
• A secure career   
• An employer pension contribution averaging 27%
• Excellent training and development starting in the classroom and then continuing on the job with a mentor who helps you until you are fully confident in the role.  
• You’ll work as part of a team where there is always someone around for advice and support.

Working for Border Force – Lisa – YouTube  

Apply  

Find out more and apply on our role microsite.

Roles you can choose from

Related stories

Amelia – BF Apprentice

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• Organisations

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[Your Name] [Address]

[Hiring manager’s name] [Hiring manager’s company name] [Company address]

[Today’s Date]

[Name of Recipient]

Dear Mr/Mrs/Miss/Ms [Hiring managers name – if not known, simply Sir/Madam]

I wish to apply for the role of Border Force Officer, currently being advertised on jobvacancies.net. Please find enclosed my CV for your consideration.

As you can see from my attached CV, I have over [time period] experience in the [Sector] industry, and I believe the knowledge and skills built up during this time make me the right/perfect candidate for the role.

In my current  role as a Police Officer at MET, I have been responsible for [related info…], which when coupled with my enthusiasm and dedication [insert skills relevant to the role – usually found in the job description], has helped the business to [a measure of success].

I am confident that I can bring this level of success with me to your organisation and help [company name] build upon their reputation as [state their position in the market – learned through your research]. With my previous experience and expertise, I believe my contribution will have an immediate impact on the business.

Thank you for your time and consideration. I look forward to meeting with you to discuss my application further.

Yours sincerely/Yours faithfully,

[Your name]

[contact phone number]

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On Joining and Leaving the Border Patrol

Since 2016, Edward Schwarzschild and Danny Goodwin have been documenting, through photographs and interviews, the lives and experiences of dozens of individuals working in the American security industry. Their subjects range from EMTs and firefighters to veterans of agencies including the CIA, Secret Service, Border Patrol, Marine Corps, Army, Navy, Air Force, FEMA, and TSA. By engaging with personnel at all levels in their career — from former agency leaders to new recruits — they’ve created a composite portrait of an ever-expanding industry, including voices critical of and harmed by the nation’s surveillance infrastructure.

Their book, “ Job/Security ,” is a culmination of this ongoing project, serving as both a photographic record and an interdisciplinary archive of first-person storytelling. It is intended for anyone seeking to better understand the American security state. Through frank, in-depth interviews and candid photographs, “Job/Security” offers a rare glimpse into the internal complexities of security work and fresh insight into what the encroaching security state is doing to America’s hearts and minds, one worker at time, and to society at large, on an intimately human scale.

The following transcript of their interview with Francisco Cantú, a former U.S. Border Patrol agent, award-winning author, and professor of creative writing at the University of Arizona, is one of four from the book conducted with former Border Patrol officers (the others include a Patrol Agent and dog handler, a Chief Patrol Agent, and a National Chief). As discussions around immigration and border policy become increasingly polarized, their varied perspectives on what it means to labor on the border are more vital than ever. Schwarzschild and Goodwin’s interview with Cantú took place in December 2021 and has been edited for clarity and length. Throughout the book, the questions of the interviewers were removed in order to create more intimate, uninterrupted personal narratives. —The Editors

What led me to join the Border Patrol is probably pretty out of the ordinary. It’s a more uncommon path.

I grew up in Arizona. I followed a standard trajectory from high school to undergraduate studies. I decided to study international relations. Then I left home to go to school in D.C., the epicenter of international relations and U.S. diplomacy. For me, growing up in a small town in Arizona, it was such a big shift. I think part of my response to the disorientation of being in a place like that was to turn back towards what I felt I knew a little bit more, or a place and a subject and a topic where I had a little bit of skin in the game. And so, within an international relations degree, I started to focus on U.S. — Mexico relations and border issues.

Studying the border at a place that was so far from the border, through books and studies and research papers and ethnographies, I really had this strange look at the topic and the place. It was like understanding a place that you maybe intuitively know through the eyes of a lot of outside rhetoric, looking at the place as a problem or looking at the place as this question to be answered.

I think my reaction to that when I was coming out of college was that I wanted to go back to Arizona. I knew my interest in the border had only grown. I had studied abroad in Mexico. I had worked at a migration policy institute. I was in this strange situation. When I started to look at how I could go be close to all these issues in a way that was radically different from all the books I’d been reading, I thought, Who’s out on the border day in and day out, 24 hours a day?

I thought about different advocacy jobs or volunteer work. I imagined that those would be weekend trips or that you’d only be out there under certain conditions. And then I was walking around at the university job fair in a huge stadium and going to all these different booths. I remember walking by the Department of Homeland Security booth, the Customs and Border Protection booth, and almost laughingly picking up one of these brochures. That idea weirdly planted itself in my head. I thought, Well, actually, there are very few people who spend more time out in it.

I imagined that I could be a force for good within this agency that I already didn’t agree with, but I sort of accepted as inevitable.

There was a lot of naivete and privilege that went into my thinking at that moment. When I look back on that time, I had this idea as a young person in my early 20s that I could be part of this system. I could step into this system and not partake in the uglier aspects that I knew about and was familiar with. I imagined that I could see and learn, but not be implicated. I imagined that I could be a force for good within this agency that I already didn’t agree with, but I sort of accepted as inevitable. I accepted it as this inevitable part of shaping the reality of the border.

Today, as a writer and a literary critic and thinker, I’m thinking about narrative all the time. And when you look at the narrative of the stories that we grow up with in this country, I think there’s this uniquely American idea that the individual can overcome anything and is the most powerful social unit. We grow up on these stories where one person steps into a system and, against all odds, they’re able to overcome or change it.

As a young person, I had this idea that I could step into this job and that I would learn all of these things and come out with all these answers that nobody else who was a policymaker — or who had written the work I’d been reading in college — had come up with because they’d never done work like that. I imagined I would be able to go on to be this policymaker or this immigration lawyer with a totally different toolbox or bag of tricks.

If I’d gone to a small liberal arts school it might have been different. But the school I went to in D.C. was very oriented around government services jobs. Very oriented around service. The people who came out of my program were angling for State Department jobs, government jobs or research and think tank jobs. That was the abbreviated menu of career options that I think a lot of people like me coming out of a program like that were thinking about.

Now I’ve lived in Tucson for a very long time and I’m involved with so many groups that are doing work on the border, day in and day out, in a completely different capacity. In a moral and ethical capacity. That world just wasn’t as available to me back then. I think that if I had gone to school here, if I had stayed in Arizona, it might have been very different.

I had this foundational, early childhood experience of living in a national park with my mom about an hour and a half or two hours outside of El Paso in west Texas. It was Guadalupe Mountains National Park, one of the least visited national parks in the country. Remote, Chihuahuan desert landscape. We would go to El Paso for shopping. That was the city where we did our urban things. It was an early childhood of being very connected to desert landscapes and caring a lot about the natural world and coming to understand myself in relationship to the outdoors in a big way.

That was early childhood, up until the age of five or six, I think, when we moved away. We moved to central Arizona, an hour and a half north of Phoenix in a small — well, it’s not that small anymore — town called Prescott. My mom got a job with the Forest Service there. It’s a high desert, piñon, juniper, Douglas fir kind of landscape in the middle elevation mountains.

But when I think about the demographics of the place where I grew up . . . now, this is the heart of Arizona’s Trump country. Paul Gosar is our representative. It’s a very white town, where the cowboy myth is larger than life. It’s home of the world’s oldest rodeo.

That was the backdrop to how I grew up. A lot of that sort of mythology. It was an interesting place to grow up in relation to the border because the border was not close like it is here in Tucson. It was not an everyday consideration. It was not a place that people thought about and were involved in on any day-to-day basis. However, it was also not completely foreign or abstract or so distant that it wasn’t at all comprehensible.

My first job was as a busboy in an Italian restaurant. I started in middle school and I kept that job all through high school. Everyone in the back was from the same community in central Mexico, in Guanajuato.

I was growing up in this kind of small, white, cowboy town, and then I started to travel, first in Mexico and then in Europe. Seeing the world beyond this town became this really exciting thing for me as a young person and definitely was kind of the subtext of me choosing to study international relations.

One of the first places I went to when I traveled in Mexico, maybe my freshman year in college, was to the village where all these guys I worked with in the Mexican restaurant were from. I ended up going to the dishwasher’s brother’s wedding. I just happened to be there when he was getting married.

I stepped off the bus like 2,000 miles from where I grew up and I knew somebody and nobody questioned who I was — it was like, Oh, this person works with this other person who left. That was my first experience of seeing the interconnectedness of migrant communities, this living, breathing connection that I think is probably unique to the tail end of the 20th century. There were immediate wire transfers and communication was easier and it still wasn’t so impossible to cross the border in the 80s and the 90s. There was still a more fluid exchange, I think, between a lot of these communities. That was all the stuff maybe swirling behind what became a more academic fascination as I went further into my college years.

I always knew this academic question pointing me into the Border Patrol was uncommon and I think when I talked to friends or family (other than my mom) about the decision, I always did a lot of explaining: Oh, I’m doing it for these reasons and I’m going to find this out. I’m not doing it because I want to protect the country and keep out immigrants or something like that. I don’t believe in that.

Different people bought it or pushed back in different ways. The other people I was going to school with in D.C., they were doing these same kinds of internships at think tanks and government entities. I remember one friend who had an internship at the State Department who was like, There’s this Border Patrol liaison who seems really nice in our office. I’ll ask if you want to talk to that person. That was one of the few people I talked to before applying that was actually from the agency.

We got coffee somewhere in D.C. and had this pretty normal seeming conversation. This person had grown up in Arizona, wasn’t a recruiter or anything, not your typical Border Patrol agent. They were part Asian-American, part Mexican-American. I remember they just talked about, You’ll be outside all the time. You’ll be hiking trails all the time.

And there I was, fascinated by the desert, and having these questions about how do these policies and this enforcement shape our ideas and notion about the landscape? And how has it changed the desert and how is the desert being weaponized in all of these ways? And before those questions were maybe fully formed, it was also just like, Wow, that sounds pretty great to be out in the desert all the time and exploring the outdoors.

I imagined that I would be able to help and have conversations and put people at ease and be a more humanitarian-minded agent.

When I showed up at the Border Patrol Academy, there were lots of guys who’d been in the military or in law enforcement. I signed up in the beginning of 2008, but by the time I showed up at the Academy it was November. This was the tail end of the George W. Bush hiring push and the economy was crashing down. A lot of people who were there were just looking for a good steady job with benefits. There was everybody from 18-year-olds who had only worked at fast food restaurants to early 40s, late 30-year-olds who had run a business for a decade or two before it collapsed because of the economic crisis in 2008.

I remember during the first couple days when we were showing up in Tucson before they sent us to the Academy and they brought us to the station. I remember being with a lot of guys from the Midwest and the East Coast who’d never seen a cactus, never seen a cattle guard. To them this was like the ends of the earth. It was like a purgatory landscape that they were getting sent to patrol at the gates of — you know, like “Game of Thrones.” The wall, or something like that.

I had studied in Mexico. I’d been to different parts of the country where there are traditionally migrant sending communities. I imagined that I would be able to help and have conversations and put people at ease and be a more humanitarian-minded agent.

That idea — yes, it was naïve, but it also wasn’t. It didn’t come out of nowhere. The Border Patrol itself cultivates this idea. There’s a journalist, Debbie Weingarten, who talks about “the militarization of humanitarian aid,” this humanitarian enforcement myth where Border Patrol agents and the Border Patrol in general — especially in the Southwest — talk about the search and rescue component of their work, like We’re the first ones out there who are rescuing people and saving people from the desert and giving them water.

The Border Patrol talks about that a lot and I think that was also something that some of the recruitment literature, or the conversation with that Border Patrol liaison, had given me. Recruiters might see that you’re not a guns and badge kind of a guy and so they pivot to that.

Even once I joined the Border Patrol, I signed up to be trained as an EMT. So, there were these tangible ways in which I was able to prolong my time there and feed this idea that I was doing “good work,” or something good, by providing first aid and doing search and rescue work.

But, of course, all of that comes at the expense of casting into the back of your mind, or not even entertaining the idea, that the reason people need rescuing has completely shifted because of the enforcement policies and the enforcement tactics of the agency. Thirty years ago, people didn’t cross through the middle of the desert. They didn’t make five to 10 to 15-day treks through the most remote parts of the Southwest border because it wasn’t necessary. The whole idea of prevention through deterrence — that wasn’t present in my mind.

Now, I think this idea of being able to feel proud of rescue work as a Border Patrol agent is like being a firefighter and feeling proud about putting out a blaze, but it turns out that blaze was actually started by the fire chief. That’s kind of what it comes down to. These people are there to avoid your presence. They were out there to avoid my presence. So even when I show up and I’m bandaging somebody’s blisters or giving them an IV, bringing them back from a dehydrated state, it’s like, in a very real way, I — or any agent out there — is the reason that that person ended up in that state in the first place.

Still, I would cling to the moments when I was able to come home and feel like I had helped someone. I could cling to those moments as a way to not feel morally implicated or to feel like I was doing something good within the job.

That would happen in my waking life. But all of that would get torn down and torn asunder by dreams and subconscious, unconscious preoccupations. I think that my body, my mind, my spirit knew that was a bunch of bullshit. Or knew that it was this small consolation.

Grappling with that was something that led me to put together “ The Line Becomes the River: Dispatches from the Border ,” or it led me to do writing in the first place. I think there’s an accumulation in the first part of this book of small encounters, small moments with a different person each time. And a lot of those moments are moments that stuck in my mind because I was having an exchange or a conversation with somebody or “helping” somebody or having someone express gratitude to me. That was always very strange. Because there was this part of you that was like, Wow, that person is thanking me. They feel like I have done something humanitarian to them or helpful to them.

But then you know in the back of your mind that it’s off, that that’s not the whole story. That that’s not where it ends. You’re still sending them back to do it all again.

There were glimmers of wanting to, or trying to, find consolation or some kind of pride in the job. And maybe there were moments. Maybe my hindsight is obscuring moments where I did come home and feel proud. There were definitely moments where you felt exhilarated. A chase and catching a bunch of drugs. It’s easy to imagine that, OK, well, the drug dealers are the bad guys and I’m keeping them out.

You could try to feel good about that for a minute before you realize that the drug war is a bunch of garbage. Even a lot of other agents I worked with realized how silly it was and how small it was.

The Border Patrol instills a military hierarchy from the moment you show up at the Academy. It’s run like a boot camp. They pride themselves on being like a paramilitary police force. They really bill themselves as being somewhere between law enforcement and military.

Your critical question-asking impulses get intentionally broken down during the training process. When I look back at some of these moments when I was observing my colleagues crushing people’s food or slashing water bottles or dumping people’s backpacks out in the desert, that kind of thing. . . . I think I imagined at the moment that by not participating, that that was a moral act or something, just not participating.

But it’s not. You’re completely complicit. You’re wearing a uniform, you’re standing aside while this is happening. A lot of this stuff was happening on my first week in the field. I would see supervisors taking part in this or supervisors literally teaching it and giving the OK. And that hierarchy made it so you didn’t feel like you could speak out or ask questions. I still wonder what would have happened. Would it have been totally futile to speak out?

There are all sorts of moments I didn’t ever write down in my journals. A lot of them are moments that aren’t even in the book. There was this one moment that made it into an op-ed I wrote a few years ago. There was this girl, Jakelin Caal, a 12-year-old girl from Guatemala, who died several years ago . It came out that she was arrested at one of these forwarding operating bases in a remote part of New Mexico and was brought in from the field and detained in this little operating base before agents came to pick up the group that she was apprehended with and take them into the larger station. Probably what happened is that she wasn’t given food and water or any sort of medical attention at the small substation. And so, she died being transported to this bigger station.

I remember reading about that and having this memory return to me of being, again, first or second week in the field, apprehending a group of men in the desert, maybe five people. Bringing them back to the station. I’m a trainee. They could tell that I’m the one that speaks Spanish and they ask me for some water. I say, Oh, yeah, sure .

There was a case of water bottles in the storage room right outside the processing area. I went to bring it into the processing area and my supervisor — my field training agent — sees me walking into the processing area with this case of water bottles and is like, What are you doing?

I said, Oh, these guys asked for water.

She said, They’re fine. Leave it.

I said, I already have the water bottles in my hand. It’s fine. I’ll just go drop it off, don’t worry about it.

And she said, No, that’s an order. Leave it. We need you in the computer room. Come over here right now.

Today I wonder what the fuck could she have possibly done to me if I had said, No, I’m going to give these guys water. Write me up for it. I dare you to write me up for giving these guys water .

Today I wonder what the fuck could she have possibly done to me if I had said, ‘No, I’m going to give these guys water. Write me up for it.’

There are all sorts of ways that they try to get rid of people or push people out. Are you really going to try to push someone out who is saying “No” to those things? There were only a few instances where I ever spoke up, told somebody to shut the fuck up because they were saying something racist. It was always a calculation of, Do I have the rank or social standing to call this person out or try to humiliate them, or something like that.

It’s the culture of the agency. It’s such a toxic culture. It’s such a toxically masculine culture. You don’t show compassion, or talk about feelings. You don’t show weakness. You don’t hesitate or express vulnerability or any of those things.

There were other people. That’s the interesting thing about the Border Patrol. I felt at the time that there were a handful of other like-minded people that I got along with. A lot of the connecting happens through humor or something like that. You develop a sort of dark sense of humor.

There were people who recognized some of the rhetoric and you’re able to poke fun at the idea of, Oh, yeah, we’re fucking heroes because we’re keeping these bundles of schwag marijuana that some middle school kids are going to smoke in their bedroom during a sleepover. You know, like, marijuana? I mean, that was the only thing I ever had a hand in stopping.

Today it’s hard to imagine. Now in Arizona, where I live, marijuana is legal. It’s legal as a recreational drug. You turn 18 and you can buy the stuff. Or maybe it’s 21.

But, at the time, it was absolutely not like that, and there was this idea that I think a lot of people had where it’s like, OK, we understand that these migrants are not criminals. I think there were plenty of people who drew lines that separated the migrants or the people who were coming looking for work from the people who were smuggling drugs. And the drug smugglers are the bad guys and that’s what we’re able to feel good about. That’s where we’re able to believe in this myth that we’re keeping America safe or that we’re standing guard or whatever the hell rhetoric they feed you to make you feel heroic about your job.

But the reality is that the Border Patrol — and this is true for most law enforcement — if you look at the numbers, this is not a dangerous job. These are not violent encounters. The overwhelming majority of your encounters are humanitarian encounters. And if you’re willing to look at it or to have conversations or to think critically, you begin to understand even the people who are smuggling these bales of marijuana through the desert, they’re not hardened criminals. A lot of them are people that struck out on two or three prior attempts to cross the border the normal way with a group and a coyote leading them across. They don’t have any more money to pay for another crossing.

So, you have guys who can’t pay to get across. The smugglers, human traffickers, human trafficking networks are now the same as the drug trafficking networks. That’s a shift that our own drug policies and border enforcement policies have facilitated. Those people will say, “Well, if you carry this bundle of marijuana on your back, we’ll let you cross for free or we’ll give you a discount once you get there.”

You’re not dealing with violent, hardened criminals. You’re not dealing with the smuggling networks. You’re not dealing with El Chapo Guzman out here crossing the desert. These are kids a lot of times, 18-year-old kids or something, who are trying to make a buck leading groups through the desert and bailing the first opportunity they get.

You’re looking at people who are in an extremely precarious situation. The people who are being smuggled, the people who are crossing the border — they’re a lot of times being taken advantage of or victimized — their bodies are being commodified every step of the way. From the moment they leave their doorstep in Central America until even past the time that they arrive, if they successfully arrive. Then they have to pay off the debt they incurred just in order to get to San Francisco or Chicago or wherever they’re trying to go.

There were definitely people I think who saw through that. But I think a lot of people, even people who arrive at or who maybe know the whole time the silly or scary aspects of this work, they might have a family. And they might have a mortgage. And they might not have the option to leave. Or they might not feel like they have the option to leave. Everybody always had the option to leave. But they might not feel like they have the option to leave.

That’s not accidental, either. The Border Patrol, especially in these remote stations like the one where I worked, they know that it’s a hardship for people to be out there. And so, they sweeten the pot. You’re able to climb the ladder quickly. You’re able to get raises quickly. You’re able to promote quickly, especially if you’re out in these “undesirable” stations.

The people who are being smuggled, the people who are crossing the border — their bodies are being commodified every step of the way.

I think there are plenty of people who see the problems, but don’t feel like they have an easy way out. I had a college education. I went into it from the beginning with the idea that it would only be something I would do for four or five years as an extension of my education. I went in with all sorts of privilege. And it was all sorts of privilege that enabled me to so easily leave when I did finally decide to leave.

I imagined I would go into policymaking or that I would become an immigration attorney or something like that. I imagined that I would be coming out of the experience with answers to these intractable questions. I imagined that I was going to get answers to these questions and that I would be uniquely positioned to use those answers in some kind of work or job that I would have afterwards.

But by the time I left the Border Patrol, I think those questions seemed more unanswerable than they had even when I joined. I left with more questions than I came in with. Just the idea that there is an answer to any of this . . . it was obvious that was a fallacy born from afar.

And these problems are also imposed from afar. This border enforcement regime, and the whole way that we think about the border as being problematic, and the whole way we think about this landscape as being hostile — all of that is born from afar or imposed from afar.

Coming out of the Border Patrol — there are several different alternative ways that could have gone. It could have gone in a direction where you just want to get as far away as possible from the place or the subject. I applied for a Fulbright to go to The Netherlands. The Fulbright was to study immigration and asylum seekers in the EU. So it was still connected.

At the end of the day, maybe because of how I grew up, and because of this question of the landscape that was ingrained in me from such a young age because of growing up in the park service, I’ve always felt accountable to this place. Even after I left, leaving the border behind never felt like an option. I was trying to process and make sense of my participation in this violent institution. My complicity. It would be more convenient and easy to leave it behind, but that would also be a continuation of this idea of bottling it all up.

This is all a long way of getting around to my being involved in humanitarian work on the border. Right now, that mostly takes the form of working on projects in detention centers with detained asylum seekers. I don’t know if it’s atonement. There must be an element of that. There must be an element of that subconsciously, implicitly. You know, feeling like it is a way of putting a few weights on the other side of that scale, slowly trying to put in more time and more attention on that side of the scale than I ever did on the other side.

But, really, I think of it now more as a practice. The same way that people think of a religious practice or an intellectual practice or if you practice yoga or meditation or anything like that. It’s just something that you have to show up for daily or weekly or whatever.

This whole system functions by us feeling that the border is far away and that the border is an exceptional, othered landscape that we’re not accountable to. But I live here. It’s a topic, it’s a landscape, that runs through my family. It runs through so many people’s families in this part of the country.

Being involved in some sort of teaching, education, service, volunteer work — I don’t think I’ll ever not do that. I hope I will never not do that as a practice. I don’t know if I believe in this idea of atonement or that idea of balancing the scales. I think that’s probably a false construct. But the idea of it being a practice is much more appealing to me. And of it being about accountability. Being accountable to this place. Being accountable to your life before where you are now. I think we should be accountable to who we were and so that feels important too.

I would really caution anyone to never underestimate these institutions of power that have accumulated their power over the course of centuries. The idea that we can step into them with our own ambitions and our own set of questions and come out scot-free, or the idea that we can change these systems from within — I think that a lot of that is rooted in underestimating those systems and overestimating our power and influence as individuals. I think that the American mythology of the individual is a really toxic one. And I think it’s a myth. I think it’s a complete myth.

What I would tell anybody who’s interested in affecting change is that if you look at history, these institutions rarely, if ever, truly change from the inside. They change in reaction to, most often, intense, sustained people-powered pressure from outside, over the course of many, many, many years or decades.

I think that’s what we are seeing in the last decade with the Black Lives Matter movement and with a lot of the conversations that we’re having about policing in this country, more publicly, more broadly. Not that those conversations are new, because they’re not. But a lot of us are learning about them in ways that we have not before.

The idea that I think a lot of people have after participating in the uprisings in 2020 is like, Oh, why hasn’t this changed? I showed up at my city council meeting. I showed up in the street. I went to these marches. It’s easy to get disillusioned because what has meaningfully changed a year later? Not a lot. Culturally, conversation-wise, a lot has maybe changed. Awareness-wise, maybe a lot has changed. But politically? Policy-wise? Not a lot has changed.

But this is generational work. It’s going to take a long slow shift — a consciousness shift — and sustained involvement and attention. With the border, the biggest thing — and what makes me feel good as a writer — is giving more language to the ways that we think about and talk about the border, enabling people who aren’t from here to have emotional engagement and investment in this place and to be able to think of it the same way that they would think of their home. Or to think about what happens here the same way that they would think about what happens in the next neighborhood over from them.

That seems like the important work moving forward: Not letting the people whose lives are affected by this place be othered. Not letting the place be presented as this dangerous, other-worldly, exceptional landscape, because it’s not. People have been living here in the desert for a very long time and it’s not an inherently violent place. It’s not an inherently hostile place. That comes from what we bring in from the outside.

Francisco Cantú is the author of “ The Line Becomes a River: Dispatches from the Border .” He teaches at the University of Arizona. This transcript is excerpted from the volume “ Job/Security ,” a collection of candid interviews and photographs with workers in America’s burgeoning security state.

Edward Schwarzschild is Professor and Director of Creative Writing in the English Department at the University at Albany, SUNY. He is the author of three works of fiction, “In Security,” “The Family Diamond,” and “Responsible Men.” His writing has appeared in the Guardian, the Believer, Virginia Quarterly Review, and elsewhere.

Danny Goodwin is Professor and Chair of the Department of Art and Art History at the University at Albany, SUNY. His photographic, video, and installation work has been featured in numerous solo and group exhibitions and published extensively in the United States and Europe.

Schwarzschild and Goodwin are the co-authors of “ Job/Security .”

Border Force Officer Interview Questions & Answers

• Updated January 24, 2024
• Published August 25, 2023

Do you have a Border Force Officer interview coming up, and do you want to learn how to answer Border Force Officer interview questions? Prepare for these commonly asked Border Force Officer interview questions to ace your job interview!

What Does a Border Force Officer Do?

A Border Force Officer, also known as a Customs and Border Protection Officer in some countries, is responsible for safeguarding national borders and enforcing immigration and customs laws. Their duties typically include inspecting passengers, vehicles, and cargo at border crossings and ports of entry, ensuring compliance with immigration regulations, preventing the illegal importation of goods, detecting and apprehending individuals involved in criminal activities such as smuggling and human trafficking, and maintaining the security and integrity of the nation’s borders.

Border Force Officers play a crucial role in maintaining national security and protecting a country’s economic interests by ensuring the lawful movement of people and goods across its borders.

Border Force Officer Interview Questions

Below, we discuss the most commonly asked Border Force Officer interview questions and explain how to answer them.

1. Tell me about yourself.

Interviewers ask this question to gain insight into your background, experience, and personal qualities, helping them assess your suitability for the role and how well you align with the organization’s values and mission. It also serves as an opportunity for you to provide a concise overview of your relevant skills and experiences, setting the tone for the rest of the interview.

Border Force Officer Interview Questions – Example answer:

“I’ve always had a deep-rooted passion for security and ensuring the safety of our borders. My journey into this field began during my time as a Customs Officer at [Previous Employer], where I honed my skills in detecting and preventing illegal activities. Over the course of my five years there, I became adept at scrutinizing documents, conducting thorough inspections, and collaborating seamlessly with colleagues.

In addition to my practical experience, I hold a Bachelor’s degree in Criminal Justice from [University], which provided me with a solid foundation in understanding the legal aspects of border control.

Outside of work, I am an avid advocate for community engagement. I’ve volunteered extensively with [Volunteer Organization] in organizing awareness campaigns about border security and immigration policies, further fueling my commitment to this line of work.

My dedication to maintaining the integrity of our borders, combined with my experience and education, has prepared me to excel as a Border Force Officer. I thrive in dynamic, high-pressure environments and am eager to contribute my skills and enthusiasm to ensure the safety and security of our nation’s borders.”

2. Why are you interested in this position?

Interviewers ask this question to understand your motivation and alignment with the specific responsibilities and challenges of a Border Force Officer role. Your response should demonstrate that you’ve thoroughly researched the position, organization, and industry, highlighting how your skills and passion make you a valuable candidate.

“I’m genuinely excited about the Border Force Officer position because it aligns perfectly with my career aspirations and personal values. Throughout my life, I’ve held a deep respect for the importance of safeguarding our nation’s borders, ensuring security, and upholding the rule of law.

My previous experience as a Customs Officer has given me a firsthand look into the intricacies and challenges of border security. I’ve witnessed how dedicated officers play a pivotal role in protecting our country from various threats, including illegal immigration, smuggling, and trafficking.

Moreover, the opportunity to work with a diverse team of professionals who share this commitment is highly appealing. I believe that collaboration among individuals with different backgrounds and perspectives can lead to more effective solutions and a stronger, more resilient security force.

Additionally, I am drawn to the ongoing training and development opportunities this position offers. Keeping up with evolving security threats and technologies is crucial in this field, and I’m eager to continually enhance my skills and knowledge.

In conclusion, my passion for border security, my relevant experience, the chance to work with a dedicated team, and the ongoing growth prospects make this Border Force Officer position a perfect fit for my career goals and values.”

3. Walk me through your resume.

Interviewers ask this question to concisely highlight relevant qualifications and experiences, providing a chronological overview of your career that demonstrates how your background aligns with the requirements of the Border Force Officer role. This question also allows them to evaluate your communication skills and gauge your enthusiasm for the position by observing how well you articulate your professional journey.

“My journey towards becoming a Border Force Officer has been purposeful and driven by my commitment to ensuring national security. I began my career as a Customs Officer, where I gained invaluable experience in inspecting cargo and travelers, detecting contraband, and maintaining compliance with customs regulations. During my five years there, I consistently exceeded performance targets and was recognized for my attention to detail and dedication.

In pursuit of a more comprehensive understanding of border security, I pursued a Bachelor’s degree in Criminal Justice at [University]. This academic background provided me with a strong foundation in the legal and ethical aspects of law enforcement, which I believe are essential in the role of a Border Force Officer.

Subsequently, I joined [Current Employer] as a Security Specialist. In this role, I expanded my knowledge of security protocols, risk assessment, and emergency response procedures. I’ve also actively participated in cross-functional teams, improving communication and teamwork skills that I consider vital in the dynamic environment of border security.

In parallel, I’ve consistently sought opportunities for professional growth, including certifications in [Relevant Certifications]. These certifications not only demonstrate my commitment to ongoing learning but also enhance my qualifications for this position.

In summary, my experience as a Customs Officer, my educational background, and continuous professional development have equipped me with the skills, knowledge, and dedication needed to excel as a Border Force Officer. I’m excited about the prospect of contributing my expertise to ensure the safety and integrity of our nation’s borders.”

4. What do you know about our organization?

Interviewers ask this question to assess your level of preparedness and your genuine interest in the Border Force Officer position. They want to see if you’ve done your research, understand the organization’s mission and values, and can articulate how your skills and background align with the agency’s goals and responsibilities.

“I’ve taken the time to research your organization and its mission thoroughly. Your organization, is a vital component of our national security infrastructure. As a key agency within the Department of Homeland Security, your primary responsibility is safeguarding the integrity of our borders, preventing illegal immigration, and detecting and thwarting various forms of criminal activity such as drug trafficking and smuggling.

One aspect of your work that particularly impresses me is your commitment to advanced technology and intelligence-driven operations. Your use of cutting-edge surveillance systems, data analytics, and risk assessment methodologies reflects a proactive approach to border security, which is crucial in our constantly evolving security landscape.

I’m also aware of your dedication to diversity and inclusion, as evident in your efforts to foster an inclusive work environment and promote equal opportunities. This resonates with me, as I believe a diverse and inclusive workforce enhances creativity and problem-solving, which are essential qualities for effective border security.

Furthermore, I’ve read about your strong partnerships with other law enforcement agencies and international organizations. Collaboration is paramount in combating transnational threats, and I appreciate your commitment to working together to strengthen our national security.  I am excited about the possibility of contributing my skills and dedication to your team in the important role of a Border Force Officer.”

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5. What is your greatest strength?

Interviewers ask this question to evaluate your self-awareness and ability to identify and articulate a key attribute that makes you a strong candidate for the Border Force Officer role. This question helps them assess how well your strengths align with the job requirements, providing insight into how you might contribute positively to the team and the organization.

“My greatest strength as a potential Border Force Officer is my unwavering commitment to meticulousness and attention to detail. Throughout my career, I’ve consistently demonstrated an ability to thoroughly inspect documents, cargo, and travelers, leaving no room for oversight. This level of detail-oriented work is essential in identifying potential security risks and ensuring compliance with regulations.

Moreover, I possess strong analytical skills, which enable me to quickly assess complex situations and make well-informed decisions under pressure. This skill has proven invaluable in my previous roles, especially when faced with time-sensitive security incidents or evolving threats at our borders.

Another significant strength is my adaptability. Border security is a dynamic field, and unexpected challenges can arise at any moment. I have a proven track record of remaining calm and composed in high-stress situations, allowing me to adapt and respond effectively.

Furthermore, my ability to communicate and collaborate effectively with diverse teams is crucial in a role that often requires working closely with colleagues, other law enforcement agencies, and international partners. I understand that teamwork and cooperation are essential to achieving our mission.

In summary, my greatest strengths as a Border Force Officer candidate are my attention to detail, analytical thinking, adaptability, and strong teamwork skills. I’m confident that these qualities make me well-suited for the demands of this critical role in ensuring the security and integrity of our nation’s borders.”

6. What is your greatest weakness? What are you doing to improve it?

Interviewers ask this question to gauge your self-awareness and your commitment to personal and professional growth. By discussing a genuine weakness and your proactive steps to address it, you demonstrate your willingness to learn and adapt, which is crucial for a Border Force Officer who needs to continually enhance their skills and stay updated on security procedures and regulations.

“One area where I’ve continually focused on improvement is my tendency to be overly critical of my own work. While being self-critical can ensure attention to detail and a commitment to excellence, I’ve recognized that, at times, it can also lead to perfectionism.

To address this, I’ve taken several steps. First, I’ve actively sought feedback from colleagues and supervisors to gain a more balanced perspective on my performance. This has allowed me to acknowledge my strengths and build on them while also identifying areas where improvement is needed.

Additionally, I’ve worked on setting realistic expectations for myself and understanding that perfection is not always attainable in every situation. I’ve learned to prioritize tasks effectively, ensuring that critical security procedures are given the utmost attention, while also recognizing when it’s appropriate to move forward with a good, but not perfect, outcome.

Furthermore, I’ve engaged in mindfulness techniques to help maintain a healthy work-life balance and reduce the internal pressure I place on myself. This has not only improved my well-being but also positively impacted my performance.

In conclusion, I’ve proactively addressed my tendency towards perfectionism by seeking feedback, setting realistic expectations, and implementing stress-management strategies. I believe these efforts have allowed me to grow both personally and professionally, enhancing my ability to excel in the demanding role of a Border Force Officer.”

7. What is your greatest accomplishment?

Interviewers ask this question to assess your ability to set and achieve goals, your level of determination, and your capacity to excel in challenging situations, all of which are critical qualities for a Border Force Officer. Sharing a significant accomplishment also provides insight into the strengths and skills you can bring to the role, helping the interviewer evaluate your suitability for the position.

“One of my most significant accomplishments that I’m proud to highlight is my role in dismantling a sophisticated human trafficking operation during my tenure as a Customs Officer. While conducting routine inspections, my team and I encountered a suspicious shipment. Through thorough examination and coordination with relevant agencies, we unveiled a complex network involved in illegal human smuggling.

Our successful operation led to the rescue of several vulnerable individuals, ensuring their safety and well-being. This accomplishment underscored the importance of diligence, teamwork, and a deep commitment to the mission of border security.

Another notable accomplishment was my contribution to improving inspection procedures in my previous position. I initiated a training program to enhance the skills of our inspection team, focusing on the latest detection technologies and methods. This not only boosted the team’s efficiency but also resulted in a significant increase in the detection of prohibited items, reinforcing the integrity of our border controls.

These achievements not only highlight my dedication to safeguarding our borders but also demonstrate my ability to work collaboratively, adapt to evolving challenges, and contribute to the continuous improvement of security protocols. I believe that such experiences have equipped me with the skills and mindset necessary to excel as a Border Force Officer.”

8. Can you describe the responsibilities of a Border Force Officer?

Interviewers ask this question to assess your knowledge of the role’s essential functions and to ensure you have a clear understanding of what the position entails. Your response allows them to gauge your preparedness for the job and whether you can articulate how your skills and experience align with the duties of a Border Force Officer.

“The role of a Border Force Officer is multifaceted and crucial to national security. As a Border Force Officer, my primary responsibility would be to safeguard our borders and enforce immigration and customs laws effectively.

Firstly, I would be responsible for conducting thorough inspections of individuals, vehicles, and cargo entering or leaving the country. This includes checking passports, visas, and other travel documents to ensure compliance with immigration regulations.

Secondly, I would play a pivotal role in identifying and intercepting potential threats, such as illegal immigrants, smugglers, and contraband. This involves using advanced technology and my training to spot irregularities and take appropriate action.

Moreover, maintaining a strong presence at border crossings and ports of entry is essential to deter illegal activities. I would collaborate with other law enforcement agencies and coordinate responses to security incidents.

Additionally, I would be responsible for educating travelers about customs regulations and immigration procedures, providing assistance when needed, and ensuring a smooth and efficient entry or exit process.

Lastly, paperwork and documentation are critical in this role. I would diligently maintain records, write reports, and testify in court if necessary to support legal proceedings.

In summary, as a Border Force Officer, my responsibilities revolve around border security, immigration enforcement, and facilitating legitimate trade and travel while upholding the laws and regulations of our country.”

9. What motivated you to pursue a career as a Border Force Officer?

Interviewers ask this question to understand your personal motivations, values, and commitment to the role. Your response allows them to assess whether your passion for the job aligns with the demands and responsibilities of a Border Force Officer, helping them determine if you’re a suitable fit for the position.

“My motivation to pursue a career as a Border Force Officer stems from a deep-seated passion for safeguarding national security and upholding the integrity of our borders. Growing up in a diverse community, I witnessed firsthand the significance of maintaining a safe and secure environment. This ignited my commitment to serving my country in a meaningful way.

Throughout my educational journey, I consistently sought opportunities to broaden my knowledge in areas relevant to border security. My coursework in criminal justice and international relations provided a solid foundation, but it was the realization that I could directly contribute to the safety of our nation that truly inspired me.

During internships with local law enforcement agencies, I gained practical experience in conducting investigations and handling sensitive information. These experiences reaffirmed my desire to pursue a career in border security, as I saw how my skills and dedication could make a tangible difference.

Additionally, the Border Force’s mission to combat illegal activities, such as smuggling and human trafficking, aligns with my personal values of justice and humanitarianism. I am excited about the opportunity to work collaboratively with a team of dedicated professionals to ensure the safety and security of our borders, while also facilitating lawful travel and trade.

In conclusion, my motivation for pursuing a career as a Border Force Officer lies in my unwavering commitment to protecting our nation and contributing to a safer and more secure future for all.”

10. How do you stay up-to-date with changes in immigration and customs regulations?

Interviewers ask this question to evaluate your commitment to ongoing learning and your ability to adapt to evolving policies, which are crucial for a Border Force Officer. Your response provides insight into your proactive approach to staying informed, ensuring you can effectively enforce current regulations and contribute to the agency’s mission of border security.

“To stay current with evolving immigration and customs regulations, I employ a multifaceted approach. First and foremost, I regularly engage with official government channels and agencies responsible for these regulations. This involves subscribing to newsletters, email alerts, and official websites, such as those of the Department of Homeland Security and Customs and Border Protection. These resources provide real-time updates, policy changes, and regulatory amendments.

Moreover, I actively participate in professional associations and networks dedicated to border security and immigration, attending conferences, webinars, and seminars. These events offer valuable insights from subject matter experts and practitioners who share their knowledge and experiences regarding the latest regulatory developments.

In addition to external sources, I maintain open lines of communication within my organization. Collaborating with colleagues and supervisors allows for the exchange of information and insights regarding recent changes and their practical implications on our daily operations.

Furthermore, I make it a personal commitment to conduct independent research. This involves reading academic publications, policy papers, and reputable news sources that analyze immigration and customs trends. By synthesizing information from various sources, I gain a comprehensive understanding of the regulatory landscape.

Overall, my proactive and well-rounded approach ensures that I remain fully informed about immigration and customs regulations, enabling me to perform my duties as a Border Force Officer effectively and in strict compliance with the law.”

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11. Can you explain the importance of border security in today’s global context?

Interviewers ask this question to assess your understanding of the broader implications and significance of the role of a Border Force Officer. Your response allows them to gauge your awareness of the security challenges facing nations, your commitment to the job’s mission, and your ability to articulate the vital role border security plays in safeguarding national interests and public safety.

“Border security plays a pivotal role in today’s global context as it serves as the frontline defense against a myriad of threats, making it a critical pillar of national security. One of the foremost reasons for its significance is the ever-evolving landscape of transnational crime. Criminal organizations have become increasingly sophisticated, exploiting vulnerabilities in border systems to engage in activities such as drug trafficking, human smuggling, and terrorism. Effective border security measures are essential to detect and deter these threats.

Additionally, border security is integral to safeguarding a nation’s economic interests. In our interconnected world, international trade is the lifeblood of many economies. Efficient and secure borders facilitate the movement of goods and services, promoting economic growth. Conversely, lax border security can lead to trade disruptions, intellectual property theft, and revenue losses.

Moreover, border security plays a crucial role in managing immigration and protecting human rights. By maintaining orderly and lawful immigration processes, we can ensure the safety and well-being of individuals seeking refuge or a better life within our borders while deterring illegal immigration that could strain resources and undermine national cohesion.

In essence, border security is a cornerstone of modern governance, contributing to national safety, economic stability, and the protection of human rights. As a Border Force Officer, I understand the gravity of this responsibility and am fully committed to upholding these values while ensuring the security of our borders in an ever-evolving global landscape.”

12. What skills and qualities do you believe are essential for success in this role?

Interviewers ask this question to assess your understanding of the job requirements and your ability to identify the key attributes necessary for effective performance as a Border Force Officer. Your response helps them determine if your self-assessment aligns with the agency’s expectations and whether you possess the right skillset and mindset to excel in the position.

“The role of a Border Force Officer demands a unique set of skills and qualities to ensure its effectiveness. First and foremost, strong analytical skills are essential. This includes the ability to assess complex situations swiftly, make informed decisions, and adapt to rapidly changing scenarios. Effective border security requires a keen eye for detail and the capacity to detect irregularities and potential threats.

Additionally, excellent communication skills are crucial. Border Force Officers frequently interact with diverse individuals, including travelers, immigrants, and colleagues from various agencies. Being able to communicate clearly and professionally, often in high-stress situations, is paramount for maintaining order and ensuring compliance with regulations.

Adaptability is another vital quality. Border security can present unpredictable challenges, and the ability to remain composed and adaptable under pressure is key to success. This role also demands strong teamwork and collaboration skills. Officers work closely with colleagues, other law enforcement agencies, and international partners to achieve shared objectives.

Moreover, integrity and a commitment to upholding the law are non-negotiable. The public places its trust in Border Force Officers to enforce regulations fairly and consistently, so unwavering ethical standards are essential.

Lastly, physical fitness and mental resilience are critical. Border security operations can be physically demanding, and officers must maintain the stamina and mental fortitude required to perform their duties effectively.

Success in the role of a Border Force Officer hinges on analytical skills, communication abilities, adaptability, teamwork, integrity, and physical and mental readiness. I am confident that my background and dedication align perfectly with these requirements, enabling me to contribute effectively to the mission of safeguarding our borders and national security.”

13. How would you handle a situation where you suspect someone is attempting to smuggle contraband across the border?

Interviewers ask this question to assess your problem-solving abilities, decision-making skills, and your understanding of the ethical and legal aspects of the role of a Border Force Officer. Your response allows them to evaluate your capacity to handle potentially sensitive and high-pressure situations with composure and in adherence to established protocols and regulations.

“In a situation where I suspect someone is attempting to smuggle contraband across the border, my primary objective as a Border Force Officer is to ensure the safety and security of our nation while upholding the law. I would follow established protocols and rely on my training and experience to handle this situation effectively.

First and foremost, I would remain vigilant and observant, looking for any suspicious behavior or indicators that may suggest smuggling activities. This includes monitoring body language, questioning techniques, and reviewing travel documents for inconsistencies.

If my suspicions were heightened, I would engage in a respectful but thorough interview with the individual. It’s important to approach this step with professionalism and empathy, as there could be various reasons for suspicion. I would seek to gather as much information as possible while respecting the individual’s rights and maintaining their dignity.

Simultaneously, I would alert my colleagues and supervisor to the situation, ensuring that we work as a coordinated team to assess the risk and potential threat. If there are grounds to believe that contraband is involved, I would follow established procedures for conducting searches, which may include the use of technology, canine units, or physical inspections.

Throughout the process, I would adhere to legal and ethical standards, treating all individuals with respect and fairness. If contraband is discovered, I would follow the appropriate protocols for apprehension and evidence handling, ensuring a seamless transition to the investigative and legal processes.

Ultimately, my approach would be to rely on my training, collaborate with my team, and remain committed to the principles of border security and law enforcement, all while upholding the highest ethical standards in carrying out my duties.”

14. Describe a time when you had to deal with a difficult or confrontational individual. How did you handle the situation?

Interviewers ask this question to assess your interpersonal skills, conflict resolution abilities, and your capacity to maintain composure and professionalism in challenging encounters, which are essential qualities for a Border Force Officer. Your response helps them gauge your past experiences and your potential to effectively navigate tense situations while upholding the agency’s standards and protocols.

“In my previous role, I encountered a challenging situation when dealing with a highly agitated traveler at a border checkpoint. This individual was visibly upset due to a delay in processing and believed they were being unfairly singled out for secondary inspection.

To address the situation, I began by approaching the traveler with a calm and empathetic demeanor. I listened actively to their concerns, allowing them to express their frustration while maintaining a respectful tone and body language. This validated their feelings and conveyed that I genuinely cared about resolving the issue.

Once the traveler had an opportunity to vent, I explained the reasons for the delay, emphasizing that our primary concern was security and ensuring a safe border crossing for all. I reassured them that the process was standard and applied uniformly to everyone, emphasizing our commitment to fairness.

To de-escalate tension further, I offered options to expedite their inspection, such as providing additional documentation or answering specific questions. This demonstrated flexibility while upholding our security protocols.

Ultimately, through patient communication and empathy, I successfully diffused the confrontational situation. The traveler eventually complied with the necessary procedures, and we were able to resolve the issue without further incident.

This experience reinforced the importance of effective communication and empathy in handling difficult individuals, both essential qualities for a Border Force Officer. It also underscored the significance of maintaining a calm and professional demeanor, even in challenging situations, to ensure the safety and security of our borders.”

15. How do you ensure fairness and impartiality when conducting searches and inspections?

Interviewers ask this question to assess your commitment to upholding ethical standards and maintaining the integrity of the Border Force Officer role. Your response allows them to evaluate your understanding of the importance of treating all individuals equally and following established procedures to prevent bias or discrimination during border security operations.

“In my role as a Border Force Officer, ensuring fairness and impartiality during searches and inspections is of paramount importance. It’s critical to maintain the trust of the public and uphold the principles of justice. To achieve this, I adhere to a set of well-established guidelines and practices.

First and foremost, I treat every individual with respect and dignity, regardless of their background, appearance, or nationality. I ensure that my approach to questioning and inspecting is consistent and based solely on objective criteria, such as risk factors or randomly selected screenings.

I also undergo regular training to stay updated on the latest protocols and legal standards. This training emphasizes the importance of avoiding bias and profiling, and I continuously apply these principles in my work.

Additionally, I make sure to document every interaction thoroughly, including the reason for the inspection and the results. This documentation serves as a record of the process and helps ensure transparency and accountability.

Moreover, I always encourage individuals to ask questions or voice concerns during the inspection. This open communication allows them to understand the process better and ensures they feel heard and respected.

Furthermore, I collaborate closely with my colleagues to maintain consistency in our approach to inspections, reinforcing the importance of fairness and impartiality across the team.

In summary, my commitment to fairness and impartiality in conducting searches and inspections as a Border Force Officer is unwavering. I follow established protocols, undergo regular training, maintain transparency, and treat all individuals with respect, ensuring that our border security efforts are conducted with the highest ethical standards.”

16. What measures would you take to protect national security while facilitating legitimate trade and travel?

Interviewers ask this question to assess your ability to strike a balance between security and efficiency, a critical aspect of the Border Force Officer role. Your response provides insight into your strategic thinking and problem-solving abilities, helping the interviewer gauge your potential to effectively manage the complex challenges of border security while supporting legitimate commerce and travel.

“In the role of a Border Force Officer, my primary responsibility is to strike a delicate balance between safeguarding national security and facilitating the smooth flow of legitimate trade and travel. To achieve this, I would employ a multifaceted approach.

First and foremost, I would rely on intelligence and risk assessment. By leveraging data and intelligence sources, I can identify high-risk individuals and shipments more effectively. This allows me to allocate resources where they are most needed while expediting the processing of low-risk travelers and cargo.

Additionally, I would employ advanced screening technologies and inspection techniques to detect potential threats while minimizing disruptions for legitimate travelers and businesses. Utilizing state-of-the-art equipment and risk-based targeting, we can enhance our ability to identify and intercept illicit goods and individuals.

Effective communication and collaboration are also vital. I would work closely with other law enforcement agencies, international partners, and industry stakeholders to share information and best practices. This cooperation ensures a coordinated and comprehensive approach to border security.

Moreover, I would emphasize transparency and outreach. Educating the public and businesses about regulations and the importance of compliance can help reduce misunderstandings and streamline processes. This proactive approach fosters cooperation and compliance.

Lastly, I would adapt and evolve with the changing landscape of threats and technologies. Continuous training and professional development would be a priority to ensure that I remain at the forefront of border security practices.

In summary, my approach to protecting national security while facilitating legitimate trade and travel as a Border Force Officer involves intelligence-driven risk assessment, advanced technology utilization, collaboration, transparency, and ongoing education. This balanced approach is essential to the success of our mission.”

17. In what ways do you think technology has impacted the role of Border Force Officers?

Interviewers ask this question to assess your awareness of the evolving tools and methods used in border security and your adaptability to technological advancements. Your response helps them gauge your ability to effectively utilize and stay updated on technology to enhance border security efforts, demonstrating your readiness for the position.

“Technology has significantly transformed the role of Border Force Officers in several key ways, enhancing our ability to safeguard national security and streamline operations. One of the most profound impacts is in information management. Advanced databases and data analysis tools have revolutionized our ability to collect, store, and process vast amounts of information. This has improved our capacity to conduct in-depth background checks, assess risk factors, and make informed decisions in real-time.

Furthermore, the advent of modern surveillance technology, such as drones, high-resolution cameras, and biometric scanning, has revolutionized our border monitoring capabilities. These tools provide us with a more comprehensive view of border areas, allowing for earlier detection of potential threats and more effective responses.

Additionally, automation and artificial intelligence have streamlined routine tasks, such as data entry and document verification. This frees up officers to focus on more complex tasks and enhances the overall efficiency of border operations.

Another crucial impact is in communication and information sharing. Technology enables seamless collaboration with other law enforcement agencies and international partners, facilitating the exchange of critical information and intelligence, which is essential for identifying and addressing transnational threats.

Lastly, cybersecurity has become a paramount concern. As technology advances, so do the risks of cyberattacks on border infrastructure and information systems. Border Force Officers are now required to be well-versed in cybersecurity measures to protect sensitive data and maintain the integrity of our operations.

In summary, technology has reshaped the role of Border Force Officers by enhancing information management, improving surveillance capabilities, automating routine tasks, facilitating communication, and necessitating a strong focus on cybersecurity. Embracing and leveraging these technological advancements is crucial to our mission of ensuring border security in today’s ever-evolving landscape.”

18. Why do you want to work for our specific Border Force agency?

Interviewers ask this question to evaluate your level of interest and commitment to their organization and to ensure that your motivations align with their mission and values. Your response allows them to assess whether you have researched their agency, understand its unique role and challenges, and can articulate how your skills and passion make you a strong fit for their team.

“I am excited about the opportunity to work for your Border Force agency because of the agency’s outstanding reputation and its commitment to excellence in border security. Through my research and conversations with current and former employees, it is evident that your agency places a strong emphasis on professionalism, training, and continuous improvement, which aligns perfectly with my values and career aspirations.

I am particularly drawn to your agency’s comprehensive approach to border security, which includes a combination of cutting-edge technology, rigorous training programs, and collaborative partnerships with other law enforcement agencies and international organizations. This holistic approach not only ensures the highest level of security but also emphasizes efficiency and transparency in operations.

Furthermore, your agency’s track record of successfully addressing complex challenges, such as drug trafficking, human smuggling, and cybersecurity threats, showcases its dedication to protecting our nation. I am eager to contribute my skills and expertise to the agency’s mission and be part of a team that makes a tangible impact on national security.

Moreover, the agency’s commitment to diversity and inclusion resonates with me. I believe that a diverse workforce brings a breadth of perspectives and experiences that are essential in addressing the multifaceted challenges of border security effectively.

In summary, your agency’s sterling reputation, dedication to excellence, comprehensive approach to border security, success in tackling complex threats, and commitment to diversity and inclusion make it the ideal place for me to pursue a fulfilling and impactful career as a Border Force Officer.”

19. What do you know about our agency’s mission and values?

Interviewers ask this question to gauge your alignment with the organization’s core principles and to ensure you have a clear understanding of their overall objectives. Your response allows them to assess if you share their commitment to the agency’s mission and if your values are in harmony with the ethical standards and goals they uphold in the role of a Border Force Officer.

“I’ve taken the time to thoroughly research your agency, and I’m impressed by its clear and noble mission, as well as the core values that guide its operations. Your agency’s mission is to safeguard national security and promote economic prosperity by enforcing immigration laws, protecting the borders, and facilitating lawful trade and travel.

One of the core values that stands out is ‘Integrity.’ Your agency places a strong emphasis on maintaining the highest ethical standards in all interactions, which aligns perfectly with my personal commitment to upholding the law with unwavering integrity. This value ensures that officers act transparently and responsibly, fostering trust among the public and within the organization.

Another key value is ‘Diversity and Inclusion.’ Your agency recognizes the strength that comes from a diverse workforce and values the contributions of individuals from various backgrounds. This inclusive approach resonates with me, as I believe that diverse perspectives and experiences enrich the effectiveness of any organization.

Additionally, your agency emphasizes ‘Professionalism’ by promoting continuous learning and growth. This value speaks to the commitment to excellence and ongoing training that I find essential for a dynamic and adaptable Border Force Officer.

Lastly, ‘Collaboration’ is a pivotal value. Your agency actively seeks partnerships with other law enforcement agencies, international organizations, and the private sector. This collaborative approach acknowledges the interconnected nature of modern security challenges and underscores the importance of working together to achieve shared goals.

In summary, I am well aware of your agency’s mission to safeguard national security and promote economic prosperity while upholding values such as integrity, diversity and inclusion, professionalism, and collaboration. I’m eager to contribute to these principles and be part of a dedicated team that embodies these values in every aspect of its work.”

20. Can you describe any recent accomplishments or initiatives of our agency that you find particularly impressive?

Interviewers ask this question to assess your interest in the agency and your ability to stay informed about their activities. Your response allows them to gauge your level of engagement and whether you are genuinely enthusiastic about their work, which can be indicative of your suitability for the role of a Border Force Officer.

“One recent accomplishment of your agency that particularly stands out to me is the successful implementation of the Integrated Border Management (IBM) system. This initiative is a testament to your commitment to utilizing cutting-edge technology to enhance border security and streamline operations.

The IBM system’s integration of various data sources and advanced analytics tools has significantly improved the agency’s ability to assess and manage risks in real time. This, in turn, has strengthened the agency’s capacity to detect and intercept illicit activities, such as drug trafficking and human smuggling, while expediting the processing of legitimate trade and travel.

Furthermore, the system’s interoperability with international partners and other law enforcement agencies has fostered a more collaborative and coordinated approach to border security. This achievement not only enhances national security but also underscores your agency’s commitment to international cooperation and information sharing.

I’m particularly impressed by how this initiative embodies your agency’s forward-thinking approach to border security, embracing innovation to stay ahead of evolving threats. It aligns perfectly with my belief in the importance of technology in modern law enforcement and my eagerness to contribute to such progressive efforts as a Border Force Officer.

Overall, the successful implementation of the IBM system showcases your agency’s dedication to staying at the forefront of border security, utilizing technology to protect our nation while facilitating legitimate trade and travel. It’s a compelling example of the kind of impactful work I’m excited to be a part of as a member of your team.”

21. How do you think our agency can improve border security and customs enforcement?

Interviewers ask this question to assess your critical thinking skills, your knowledge of industry trends, and your ability to contribute fresh perspectives and innovative ideas to enhance the agency’s effectiveness. Your response allows them to evaluate your potential as a proactive and forward-thinking Border Force Officer, capable of addressing evolving challenges in the field.

“I believe there are several strategic approaches your agency can consider to enhance border security and customs enforcement further. First and foremost, investing in advanced technology is crucial. Continuously updating and expanding the use of surveillance technology, such as drones, sensors, and biometric systems, can significantly bolster your agency’s ability to detect and respond to emerging threats in real-time.

Additionally, data analytics and artificial intelligence (AI) can play a pivotal role. By harnessing the power of AI to process and analyze vast amounts of data, your agency can identify patterns and trends that might otherwise go unnoticed. This proactive approach allows for more targeted and efficient enforcement efforts.

Moreover, strengthening international collaboration is vital. Expanding partnerships with neighboring countries and international organizations can lead to more comprehensive intelligence sharing and coordinated operations. This global approach is especially critical in addressing transnational criminal networks involved in activities like drug trafficking and human smuggling.

Furthermore, investing in the professional development of Border Force Officers is essential. Providing ongoing training in emerging threats, technological advancements, and cultural awareness equips officers with the skills and knowledge needed to adapt to evolving challenges effectively.

Lastly, public outreach and education should not be underestimated. Educating the public about the importance of compliance with border and customs regulations can reduce misunderstandings and improve cooperation, ultimately facilitating enforcement efforts.

In conclusion, I believe a combination of advanced technology, data analytics, international collaboration, professional development, and public outreach can further enhance your agency’s ability to improve border security and customs enforcement. These strategic approaches align with the ever-evolving nature of border security challenges and your agency’s commitment to safeguarding our nation.”

22. Have you ever worked for a government agency before? If so, how do you think that experience will benefit you in this role?

Interviewers ask this question to assess your familiarity with government operations and your ability to transition smoothly into the specific requirements and protocols of a government position like a Border Force Officer. Your response allows them to gauge how your past government experience can be leveraged to excel in the role, demonstrating your readiness for the job.

“Yes, I have had the privilege of working for a government agency in my previous role, and I believe this experience will be a valuable asset in my capacity as a Border Force Officer. My time in a government agency instilled in me a deep appreciation for the importance of adhering to policies, procedures, and ethical standards. This understanding is directly transferable to the role of a Border Force Officer, where strict adherence to regulations is paramount to ensuring national security and upholding the law.

Additionally, my experience in a government agency exposed me to the intricacies of working within a structured bureaucracy. I became adept at navigating administrative processes efficiently, which will be particularly beneficial in the context of border security, where precise documentation and adherence to protocols are critical.

Moreover, my previous role involved close collaboration with various law enforcement agencies and departments. This experience equipped me with the interpersonal skills necessary to work seamlessly within a multidisciplinary team, a crucial aspect of the Border Force Officer role, which often involves coordination with other agencies and international partners.

Lastly, working for a government agency has reinforced my commitment to public service and upholding the highest standards of integrity. These values align closely with the core principles of a Border Force Officer, where safeguarding national security and promoting lawful trade and travel are paramount.

In summary, my prior government agency experience has equipped me with a strong foundation in policy adherence, bureaucracy navigation, teamwork, and a commitment to public service. These skills and values will undoubtedly benefit me in fulfilling the responsibilities of a Border Force Officer effectively and with unwavering dedication.”

23. How do you handle confidential or sensitive information, given the nature of this job?

Interviewers ask this question to evaluate your discretion, ethical conduct, and ability to safeguard sensitive data, which are essential attributes for a Border Force Officer responsible for handling classified information. Your response helps them assess your commitment to maintaining the integrity of the agency’s operations and ensuring the security of critical information in the role.

“In a role as critical as that of a Border Force Officer, handling confidential or sensitive information is a core responsibility, and I approach this aspect of the job with the utmost seriousness and professionalism. To ensure the security and integrity of such information, I adhere to several key principles.

First and foremost, I strictly follow established protocols and procedures for handling sensitive data. This includes the use of secure communication channels, password protection, and encryption methods as prescribed by agency guidelines and relevant laws.

I am also acutely aware of the need-to-know principle. I access and share confidential information only with authorized personnel who have a legitimate reason to know. This ensures that sensitive data remains in the hands of those entrusted to protect it.

Additionally, I maintain a high level of vigilance and awareness. I am mindful of my surroundings and take necessary precautions, such as locking my workspace when not in use and ensuring that confidential documents are properly stored and disposed of in a secure manner.

Furthermore, I undergo regular training and stay informed about evolving cybersecurity threats and best practices for data protection. This continuous learning enables me to adapt to new challenges and technologies effectively.

Lastly, I understand that confidentiality is not just a professional obligation but also a matter of personal integrity. I uphold the agency’s code of conduct and ethical standards, ensuring that sensitive information remains secure and protected from any unauthorized access or disclosure.

In summary, my approach to handling confidential or sensitive information as a Border Force Officer involves strict adherence to protocols, the need-to-know principle, vigilance, continuous learning, and unwavering ethical standards. These practices are essential to maintaining the security and integrity of sensitive data in this critical role.”

24. What is your understanding of the hierarchy and structure within our Border Force agency?

Interviewers ask this question to assess your familiarity with the organization’s internal dynamics and to ensure you have a clear grasp of the chain of command and reporting structure, which is crucial for effective communication and decision-making in the role. Your response allows them to determine if you are well-prepared and knowledgeable about the agency’s framework, indicating your readiness to integrate into the team seamlessly.

“My understanding of the hierarchy and structure within the Border Force agency is based on my research and conversations with current and former employees. The agency operates under the Department of Homeland Security and plays a crucial role in safeguarding our nation’s borders and enforcing immigration and customs laws.

At the top of the hierarchy is the Commissioner, who serves as the agency’s leader and sets its strategic direction. Reporting to the Commissioner are various Deputy Commissioners, each overseeing specific divisions or functions, such as Operations, Trade, and Field Operations.

Beneath the Deputy Commissioners, there are Directors who manage specialized units and programs, such as Border Patrol and Air and Marine Operations. These units focus on specific aspects of border security and enforcement.

Within the field, Border Patrol sectors and Field Offices are responsible for day-to-day operations at different geographical locations. These offices are led by Sector Chiefs and Field Office Directors, respectively, who oversee Border Patrol agents and Field Officers.

Additionally, the agency places a strong emphasis on collaboration with other law enforcement agencies, both at the federal and state levels, as well as international partners. This collaborative approach ensures a coordinated effort to address cross-border threats effectively.

Overall, my understanding of the Border Force agency’s hierarchy and structure is that it is a well-organized and highly collaborative organization, with a clear chain of command and a shared commitment to the mission of safeguarding our borders and ensuring national security.”

25. Are you familiar with any recent challenges or issues our agency has faced in terms of border security?

Interviewers ask this question to assess your awareness of the current issues and threats in the field, as well as your ability to stay informed about the agency’s operational context. Your response allows them to gauge your level of engagement and whether you are equipped to address and adapt to the evolving challenges that may arise in the role of a Border Force Officer.

“I have been following the Border Force agency’s efforts closely, and I’m aware of some of the recent challenges and issues faced in the realm of border security. One significant challenge has been the increasing sophistication of transnational criminal organizations involved in drug trafficking, human smuggling, and other illicit activities. These organizations adapt quickly to law enforcement tactics, making it crucial for the agency to stay ahead through continuous training, intelligence sharing, and technological advancements.

Additionally, there has been a growing concern regarding cybersecurity threats targeting critical border infrastructure and information systems. As technology plays an ever-expanding role in border security, safeguarding data and systems against cyberattacks has become paramount.

Furthermore, the agency has been grappling with the complexities of managing immigration processes and humanitarian considerations, particularly at border crossings. Balancing the need for security with the need to address humanitarian concerns presents ongoing challenges, requiring careful coordination and decision-making.

I understand that these challenges underscore the importance of a flexible and adaptive approach to border security. They also highlight the agency’s commitment to staying ahead of emerging threats through innovation, collaboration, and a dedication to upholding the highest standards of integrity. I am eager to contribute to these efforts and help address these challenges as a Border Force Officer.”

26. How would you contribute to fostering a positive and collaborative work environment within our agency?

Interviewers ask this question to evaluate your interpersonal skills, teamwork, and your commitment to promoting a harmonious and efficient workplace, which is essential for effective border security operations. Your response allows them to assess your potential to work cohesively with colleagues, contribute to a supportive atmosphere, and ultimately enhance the agency’s overall performance and morale.

“I believe that creating a positive and collaborative work environment is essential for the success of any agency, especially one as critical as the Border Force agency. To contribute to this environment, I would focus on several key principles.

First, open and respectful communication is fundamental. I would actively listen to my colleagues’ perspectives and ideas, fostering an atmosphere where everyone feels heard and valued. Additionally, I would encourage the exchange of information and expertise, recognizing that we can learn from one another to enhance our collective knowledge and effectiveness.

Building trust is another vital element. I would consistently act with transparency, integrity, and professionalism in all interactions, earning the trust and respect of my colleagues. Trust forms the foundation of strong working relationships.

Collaboration would be a central focus of my approach. I firmly believe that by working together as a team, we can achieve our goals more effectively. I would actively seek opportunities for cross-functional collaboration, recognizing that border security often requires a multidisciplinary effort.

Moreover, I would promote a culture of continuous learning and growth. Encouraging professional development and skill enhancement not only benefits individuals but also contributes to the agency’s overall capabilities and resilience.

Lastly, I would lead by example in demonstrating a positive attitude and a commitment to the agency’s mission and values. A positive demeanor can be contagious and inspire others to approach their work with enthusiasm and dedication.

My approach to fostering a positive and collaborative work environment within the agency as a Border Force Officer involves open communication, building trust, promoting collaboration, encouraging learning and growth, and leading by example. By embracing these principles, I aim to contribute to a workplace where each member is motivated and empowered to perform at their best, ultimately enhancing our effectiveness in safeguarding our nation.”

27. What role do you think international cooperation plays in the work of Border Force Officers?

Interviewers ask this question to assess your understanding of the broader context of border security and your ability to collaborate with international counterparts, which is vital in addressing transnational threats effectively. Your response allows them to gauge your awareness of the interconnected nature of border security and your readiness to engage in diplomatic efforts to enhance the agency’s mission.

“International cooperation plays a pivotal role in the work of Border Force Officers. Border security is inherently interconnected, and collaborating with other countries and international organizations is essential for several reasons.

First and foremost, transnational threats, such as drug trafficking, human smuggling, and terrorism, often transcend borders. Criminal organizations take advantage of global networks, making it imperative for Border Force Officers to exchange intelligence and coordinate efforts with counterparts in other countries. This cooperation enhances our ability to identify and disrupt criminal activities that may originate or pass through various jurisdictions.

Moreover, international partnerships facilitate the exchange of best practices and expertise. Different countries have unique experiences and approaches to border security, and learning from each other’s successes and challenges can help improve our own strategies and tactics.

Additionally, trade and travel are international by nature. The flow of goods and people across borders is essential for economic prosperity and cultural exchange. Collaborative agreements and partnerships with other nations enable the efficient movement of legitimate trade and travel while maintaining security and compliance with customs and immigration regulations.

Furthermore, crises, such as natural disasters or public health emergencies, can affect border security. International cooperation enables the agency to respond effectively to these challenges by sharing resources, information, and expertise.

International cooperation is a cornerstone of effective border security. Border Force Officers rely on collaboration with other countries and international organizations to combat transnational threats, share best practices, facilitate legitimate trade and travel, and respond to crises. Embracing this cooperative approach is vital for ensuring the safety and prosperity of our nation in an increasingly interconnected world.”

28. Tell me about a time when you demonstrated excellent attention to detail.

Interviewers ask this question to assess your ability to perform meticulous and accurate work, a crucial skill for a Border Force Officer responsible for scrutinizing documents, cargo, and individuals at the border. Your response allows them to evaluate your past experiences and how your attention to detail has contributed to your effectiveness in roles that require precision and thoroughness.

“In my previous role as a Customs Inspector, attention to detail was a fundamental aspect of my daily responsibilities. One particular instance that showcases my commitment to this quality involved a thorough cargo inspection at a border checkpoint.

During a routine examination of a cargo shipment, I noticed a discrepancy in the documentation provided by the importer. The manifest listed the contents of the shipment as ‘industrial machinery,’ but upon visual inspection, I observed that the crates contained a mix of machinery and hazardous chemicals. This raised immediate concerns regarding safety, compliance with regulations, and potential security risks.

To ensure accuracy and compliance, I meticulously cross-referenced the shipment’s documentation with the applicable regulations and safety guidelines. I also consulted with subject-matter experts within our agency to confirm the proper handling procedures for the hazardous materials.

Upon confirming the issue, I took swift and decisive action. I arranged for the safe removal and containment of the hazardous materials, ensuring that all safety protocols were followed. I also initiated an investigation into the inaccurate documentation, which ultimately led to the identification of a deliberate attempt to circumvent regulations.

This experience highlighted the critical role of attention to detail in ensuring border security and compliance with customs regulations. It reinforced my commitment to thoroughness and the importance of questioning discrepancies to uphold the safety and integrity of our borders.”

29. Describe a situation where you had to make a quick decision under pressure. How did you handle it?

Interviewers ask this question to assess your ability to think on your feet and maintain composure in high-stress situations, which is crucial for a Border Force Officer facing time-sensitive security challenges. Your response allows them to evaluate your decision-making skills, adaptability, and how you prioritize safety and security when faced with fast-paced scenarios in the role.

“In my previous role as a Border Security Agent, I encountered a high-pressure situation at a border crossing when a vehicle attempted to breach the checkpoint without stopping. The driver ignored all signals to halt, posing a potential security threat to both officers and the public.

In that intense moment, I had to make a swift decision. I immediately activated the alarm to alert my colleagues and other nearby law enforcement agencies. Simultaneously, I assessed the situation and considered the possible outcomes. It was essential to prevent a breach without endangering innocent bystanders.

I decided to deploy a tire deflation device strategically, aiming to disable the vehicle safely. With precision and coordination with my team, we successfully immobilized the vehicle, and it came to a controlled stop. Subsequently, we approached the driver, who was apprehended and taken into custody for further investigation.

This experience reinforced the significance of training, teamwork, and remaining composed under pressure. It highlighted the importance of decisive action in a rapidly evolving situation, balancing the need to enforce security protocols while safeguarding lives. I believe my ability to make quick, well-informed decisions under pressure will be an asset in the role of a Border Force Officer, where split-second judgments can have significant implications for national security and public safety.”

30. Can you share an experience where you worked effectively as part of a team to achieve a common goal?

“During my tenure as a Customs Inspector, I had a memorable experience that underscored the importance of teamwork in achieving a common goal. Our team was tasked with inspecting a large cargo ship suspected of carrying contraband goods. The sheer size of the vessel and the volume of cargo presented a formidable challenge.

To ensure the inspection was thorough and efficient, our team adopted a collaborative approach. We held a pre-inspection meeting to assign roles and responsibilities, taking into account each team member’s expertise. Communication was paramount, and we established clear channels for sharing information and updates throughout the operation.

As we began the inspection, it became evident that the ship’s cargo hold was more labyrinthine than anticipated, making it easy to miss concealed contraband. Team members relied on their unique skills and experience to address this challenge. Some used advanced scanning technology, while others employed their knowledge of cargo patterns to identify irregularities.

One critical moment came when a member of our team discovered a hidden compartment containing illegal drugs. We immediately halted the operation, secured the area, and alerted law enforcement agencies for further investigation and intervention.

This experience emphasized the power of collaboration and diverse expertise. By working together seamlessly, we achieved our common goal of intercepting illegal contraband, ensuring compliance with customs regulations, and maintaining border security. It reinforced my belief that effective teamwork is essential in the role of a Border Force Officer, where complex challenges require a unified effort to protect our nation’s borders and uphold the law.”

31. How do you handle situations where there are conflicting priorities or demands on your time and resources?

Interviewers ask this question to assess your ability to effectively manage complex and challenging situations, a critical skill for a Border Force Officer who must balance various responsibilities in dynamic border security environments. Your response allows them to evaluate your capacity to prioritize tasks, make sound decisions, and allocate resources efficiently, ensuring the agency’s objectives are met despite competing demands.

“In my role as a Border Force Officer, managing conflicting priorities and demands is a common occurrence. To tackle such situations effectively, I rely on a systematic approach.

First, I assess the urgency and significance of each task or demand. This initial evaluation helps me prioritize based on the potential impact on border security.

Next, I establish clear lines of communication. I ensure that relevant stakeholders, including team members and superiors, are informed of the conflicting demands. This transparency fosters collaboration and enables us to collectively decide on the best course of action.

Moreover, adaptability is crucial. I remain flexible in my scheduling and resource allocation to accommodate shifting priorities. This approach allows me to address immediate concerns while still progressing on other essential tasks.

Furthermore, I draw upon my problem-solving skills to find creative solutions. By thinking outside the box, I often identify ways to streamline processes or optimize resource utilization, mitigating conflicts proactively.

Lastly, I maintain a calm demeanor under pressure. I understand that border security requires composure, even in the face of competing demands, and I consistently strive to uphold this quality in my work.

In summary, my approach to handling conflicting priorities involves prioritization, communication, adaptability, problem-solving, and maintaining composure. This approach has proven effective in ensuring the efficient execution of my duties as a Border Force Officer.”

32. Give an example of a time when you had to adapt to a change in procedures or policies. How did you adapt?

Interviewers ask this question to assess your flexibility and ability to adjust to evolving regulations and protocols, which is essential for a Border Force Officer who must stay updated on shifting immigration and customs regulations. Your response allows them to evaluate your capacity to embrace change, quickly learn new procedures, and ensure compliance with the latest requirements, demonstrating your readiness for the role.

“In my previous role as a Customs Officer, I encountered a significant change in procedures when our department implemented a new protocol for handling high-risk cargo inspections. The change was sudden, and it meant we had to shift from a manual inspection process to using a specialized scanning technology.

To adapt, I proactively sought out training opportunities and attended workshops to familiarize myself with the new equipment. I also collaborated closely with colleagues who had prior experience with the technology, learning from their insights.

Additionally, I recognized the importance of maintaining the same level of thoroughness and attention to detail during inspections despite the change in methodology. So, I developed a checklist to ensure that all necessary steps were followed during the scanning process.

To further facilitate the transition for the team, I organized training sessions and shared best practices. This collaborative approach not only helped me adapt personally but also supported my colleagues in adjusting to the new procedures.

Ultimately, my adaptability, proactive attitude, and commitment to maintaining high standards allowed our team to seamlessly integrate the new protocol into our daily operations, ensuring the security and efficiency of our cargo inspections.”

33. Describe a challenging situation where you had to enforce rules or regulations. How did you ensure compliance while maintaining professionalism?

Interviewers ask this question to assess your ability to handle difficult enforcement scenarios with tact and professionalism, a crucial skill for a Border Force Officer. Your response allows them to evaluate your approach to rule enforcement, your communication skills, and your commitment to upholding regulations while treating individuals with respect and fairness in the role.

“In my previous role as a Customs Inspector, I encountered a challenging situation when I had to enforce import regulations on a shipment that contained restricted goods. The shipper insisted that their cargo was exempt from these regulations, creating a tense and potentially confrontational atmosphere.

To ensure compliance while maintaining professionalism, I started by calmly explaining the specific regulations and the reasons behind them to the shipper. I made sure to use clear and concise language to avoid any misunderstanding.

When the shipper remained adamant, I engaged my supervisor, seeking their guidance and support. Together, we reviewed the regulations and confirmed that they applied in this case. My supervisor then joined the conversation, reiterating our commitment to upholding the rules and ensuring the safety and security of our borders.

Throughout this process, I remained composed and respectful, even when faced with resistance. I emphasized that our goal was not to hinder legitimate trade but to protect our nation’s security and interests.

Ultimately, the shipper understood the importance of compliance, and we reached a resolution that respected both the regulations and their concerns. This experience taught me the value of diplomacy and teamwork in enforcing rules effectively while maintaining a high level of professionalism.”

34. Tell me about a time when you had to provide assistance or support to someone in a distressing situation.

Interviewers ask this question to assess your compassion, empathy, and ability to handle sensitive and potentially emotional encounters, which are vital for a Border Force Officer dealing with travelers or individuals in distress at the border. Your response allows them to evaluate your interpersonal skills and your commitment to ensuring the well-being of those you may encounter in the line of duty.

“In my previous role as a Customs Inspector, I encountered a distressing situation when a passenger at the border checkpoint seemed visibly agitated and disoriented. It was apparent that they were experiencing a high level of anxiety, which could have potentially escalated the situation.

Without hesitation, I approached the individual in a calm and empathetic manner, introducing myself and asking if they needed any assistance. They explained that they had lost their passport and were unsure of their next steps.

To provide support, I immediately contacted my supervisor to inform them of the situation and request guidance. While waiting for their arrival, I assured the distressed passenger that we were there to help and that we would work together to resolve the issue.

Once my supervisor arrived, we collaborated to locate the passenger’s passport in our records, easing their anxiety. We then followed the proper procedures to verify their identity and ensure they could continue their journey without further delay.

Throughout this experience, I remained patient and empathetic, understanding that individuals can find themselves in distressing situations while traveling. Providing support and maintaining a calm and professional demeanor is not only a part of my duty but also essential in creating a positive and reassuring environment at our border checkpoints.”

This response emphasizes empathy, collaboration with colleagues, and maintaining a professional and supportive demeanor—qualities vital for a Border Force Officer.

35. How do you stay organized and manage your workload, especially when dealing with multiple tasks or cases simultaneously?

Interviewers ask this question to assess your ability to handle the demanding and often fast-paced nature of the Border Force Officer role. They want to understand your personal strategies for staying organized, managing priorities, and maintaining efficiency when dealing with multiple tasks or cases, as these skills are crucial for ensuring border security and compliance.

“In the role of a Border Force Officer, effective organization and workload management are paramount. I rely on a combination of structured processes and adaptable strategies to ensure I can handle multiple tasks and cases simultaneously.

One key approach I use is setting clear priorities. I start each day by assessing my workload and identifying the most critical tasks or cases that require immediate attention. This helps me allocate my time and resources efficiently.

Additionally, I’m a firm believer in using technology to streamline tasks. I utilize digital tools and software to maintain up-to-date records, track progress, and set reminders for important deadlines. This not only enhances accuracy but also frees up mental space to focus on the unique aspects of each case.

Moreover, effective communication is essential. I regularly touch base with my team to share updates and collaborate on complex cases. This ensures that everyone is on the same page and that we can provide seamless support to one another when needed.

Lastly, I practice time management techniques such as time blocking and the Pomodoro method to maintain focus and productivity throughout the day. These methods enable me to work efficiently on different tasks without feeling overwhelmed.

In summary, my approach to staying organized and managing a demanding workload revolves around setting priorities, leveraging technology, fostering open communication, and employing effective time management techniques. These strategies have consistently allowed me to handle multiple tasks and cases efficiently as a Border Force Officer.”

36. Describe a situation where you had to communicate complex information to individuals who may not be familiar with the subject matter.

Interviewers ask this question to assess your communication skills, especially your ability to convey critical information clearly and concisely, an essential trait for a Border Force Officer when dealing with travelers and stakeholders from diverse backgrounds. Your response allows them to evaluate your capacity to bridge communication gaps and ensure understanding among individuals with varying levels of familiarity with immigration and customs regulations.

“In my previous role as a Border Force Officer, I frequently encountered situations where I needed to communicate complex information to individuals who may not have been familiar with the subject matter. One particular instance stands out.

I was responsible for explaining the import regulations regarding controlled substances to a traveler who was carrying a medication that contained a controlled substance. The traveler was visibly concerned and confused, as they weren’t aware of the stringent regulations governing such substances.

To effectively communicate the information, I adopted a patient and empathetic approach. I began by introducing myself and acknowledging their concerns, which immediately helped establish a rapport. I then used plain language, avoiding jargon and technical terms, to explain the regulations, emphasizing the importance of safety and compliance.

Additionally, I provided written materials, including brochures and official documents, to support their understanding. I encouraged questions, addressing each one with clarity and thoroughness, ensuring they had all the information needed to make informed decisions about their medication.

By the end of our interaction, the traveler not only understood the regulations but also appreciated the importance of compliance. They thanked me for my clear and compassionate communication, which helped alleviate their initial distress.

This experience reinforced my belief in the significance of effective communication in our role as Border Force Officers. It’s essential to convey complex information in a way that empowers individuals to make informed choices while upholding our nation’s security and regulations.”

37. Can you share an example of a time when you went above and beyond the call of duty to achieve a positive outcome in your previous role?

“In my previous position as a Border Force Officer, I consistently aimed to go above and beyond to ensure the safety and security of our borders. One specific instance that illustrates this commitment was when I encountered a distressed family at the checkpoint.

The family was traveling with a child who required urgent medical attention due to a severe allergic reaction. They were in a state of panic, struggling to communicate their needs effectively. Recognizing the gravity of the situation, I took immediate action.

First, I called for medical assistance, ensuring the child received prompt care. Meanwhile, I stayed with the family, offering reassurance and support. Knowing that language was a barrier, I used my basic knowledge of their native language to convey critical information and soothe their anxiety.

I also assisted in coordinating their travel logistics, including rearranging their flights and connecting them with local resources to ensure a smooth transition to medical care. This involved working closely with airport personnel, airline staff, and medical professionals to facilitate a safe departure and timely treatment.

By going the extra mile in this situation, I not only ensured the well-being of the distressed child but also demonstrated our commitment to providing compassionate and efficient service to travelers. It’s essential for Border Force Officers to respond swiftly and compassionately in such critical moments, and I’m proud to have upheld that standard.”

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Emma Parrish

Emma Parrish, a seasoned HR professional with over a decade of experience, is a key member of Megainterview. With expertise in optimizing organizational people and culture strategy, operations, and employee wellbeing, Emma has successfully recruited in diverse industries like marketing, education, and hospitality. As a CIPD Associate in Human Resource Management, Emma's commitment to professional standards enhances Megainterview's mission of providing tailored job interview coaching and career guidance, contributing to the success of job candidates.

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'The border must continually evolve': How Border Force is tackling new threats

By CSW staff

01 Jun 2023

It’s been two years since the launch of the 2025 Border Force strategy. Can you give us a progress update?     

Just like ports, the border must continually evolve to meet the changing requirements of its customers and commercial partners. Border Force serves five different systems – immigration and safeguarding; security; customs; health and environment; and prosperity – creating one of the most complex sets of stakeholder relationships in the civil service. To help us navigate these challenges, we launched our first organisational strategy, Border Force 2025, in May 2021. 

Since then, we have made significant progress building a more intelligent border that will provide an enhanced digital end-to-end customer journey, improving both security and the clearance of legitimate travellers and goods. For passengers, this means that the physical border is just one of a series of intervention points which start the moment they decide to come to the UK. We will introduce a “universal permission to travel” requirement, which will require everyone (except British and Irish citizens) to seek authorisation before travelling, and give us 100% coverage on who is coming to the border. This means Border Force officers can focus on dealing with high-harm activity to keep the UK safe.

This summer we are also introducing a new reporting tool to share performance data with industry and government partners, increasing transparency and supporting collaboration to improve performance at the border, helping to articulate the return on investment to industry partners. 

To further maintain the safety and security of the border, we will introduce an Electronic Travel Authorisation scheme for visitors who do not currently need a visa for short stays. This will make travel for legitimate visitors smooth and efficient and ensure we have intelligence on those seeking to come to the UK, helping to prevent dangerous individuals entering the country.      With the simultaneously alarming and reassuring news that Border Force intercepted uranium at the start of the year, what more is being done to ensure we can continue to protect and secure our border?

Radiological and nuclear detection at the border is business as usual for Border Force – the capability exists across the UK through a combination of fixed equipment and specialist vehicles. We continue to explore better technology, AI and intelligence capabilities, working closely with our strategic partner countries.

"Threats at the border are wide ranging, substantial and sustained. New threats continue to emerge, and existing threats evolve"

Threats at the border are wide ranging, substantial and sustained. New threats continue to emerge, and existing threats evolve. We have to be ready to pivot to new challenges quickly and repeatedly. Recently, this has included responding to the Purfleet tragedy, small boats, and organised crime groups seeking to exploit the Covid-19 pandemic. Increasingly sophisticated criminal methodologies seek to exploit the border and bring social and economic disruption to the UK. That’s why the work of Border Force has never been more important, and the public expect that those on the front line have the resources, training and support they need.

What are some of Border Force’s recent achievements?

Since 2021, we have dismantled 55 organised-crime groups and made over 500 arrests supported by the work of the UK-France Joint Intelligence Cell, where UK and French officials collate and analyse operational intelligence to prevent crossings from taking place and to dismantle the gangs behind them.

There were 22,297 refusals at port by Border Force in the year to September, who subsequently departed the UK – 34% more than the year before. And in 2022, Border Force seized 266 lethal firearms, 1,105 non-lethal firearms and 6,374 knives and other offensive weapons.

What are your ambitions for this year?

Our strategic missions are to “protect, facilitate and adapt”. Every day, my staff deliver outstanding work – protecting the UK from harm, facilitating legitimate travel and trade and adapting to new technologies in an ever-changing world.  

Equipping Border Force officers with the skills, tools and techniques to continue keeping our border secure is a priority of mine. We’re working with the College of Policing to equip our officers with the skills required for the Border Force of the future and responding to intelligence-led, specialist and customs work.  

I’ll be further investing in our learning and development function, to modernise training provision and increase its accessibility through more delivery methods. It needs to be brought in line with other more modern delivery techniques, based on need. Developing career pathways and associated accreditation where possible will meanwhile ensure that we retain and attract the best.  

What is Border Force doing to tackle illegal migration and the small boats issue ahead of good weather this summer?

Border Force is playing a central role in the prime minister’s five-point plan to tackle illegal migration. Stopping Channel crossings is a key priority for the government, and Border Force is working with other teams within the Home Office and other departments to deliver on that promise. 

The Small Boats Operations Command has recently been set up in Border Force to bring our Channel and processing operation under a single structure. SBOC will recruit 730 dedicated staff, to bolster our response to curb migrant crossings and ensure Border Force can sustain its other responsibilities.    SBOC also brings with it new air and maritime capabilities, including new drones, land-based radar and piloted aircraft. Border Force supports the MCA-directed Safety of Life at Sea response to these crossings.

"This isn’t a new fight and there is no single solution"

Our Border Force Maritime Command crews have rescued tens of thousands of people from the dangerous waters of the Channel over the past five years. Border Force continues to work closely with the French and other near-borders partners to reduce these illegal and unnecessary crossings, as well as other forms of dangerous irregular migration such as clandestine entrants concealed within freight vehicles. This isn’t a new fight and there is no single solution. However, through our existing measures and future work, we will make determined progress to reduce the incidence of irregular migration and the risks to life that it entails.   What are the most challenging parts of your role as director general and what has helped you tackle those challenges?

My role is incredibly challenging but equally rewarding. The variety of the work and the impact I know we are having to the safety and security of the UK is what gets me out of bed every morning. My biggest challenge is dealing with the variety of pressing issues day to day. But knowing I have such a professional and experienced team, who are passionate about their jobs and the crucial role they play in keeping the UK safe and secure, means I have full confidence in our work and the impact we make.

What is your guilty pleasure? 

When lockdown was lifted, I got to know London even better and joined friends on long walks across the city. I enjoyed taking in the old and the new, the culture and art, from tourist areas to centres of business. I could combine my love of ’60s architecture and long walks by taking in places such as the Barbican, home to the London Symphony Orchestra and a prime example of Brutalism; and the Queen Elizabeth Hall at the Southbank Centre, where you can enjoy everything from outdoor entertainment to street food.

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